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hopeless for years
Rarely if ever arrives on due date which itself it overly long. Looks like they are too well paid and don't care. Other carriers can and do do a far more efficient job.
Absolutely don't understand they want to provide the redirection service when they cannot fulfill it.
Lodge the redirection once the parcel been sent, call on the 19th and got told that it will be delivered no later than 22nd, but just check the status and it been sent back to the sender bacause the driver cannot deliver the parcel.
What a joke! What's the point for me to lodge the redirect? Wasting my time!!!
Great fast service and communication.
The Package arrived on time and in very good condition. Accurate tracking information was provided and I received good communication from Aus Post about delivery of package and where to Collect it from.
Quick and arrived in good condition
On the Australia Post webpage, it had said that there would be up to 5 days of delay. I received mine in 1 business day, it was fast and arrived in good condition
Very good majority of time
The tracking system and website is very organised and impeccable but at times the post can take a very long time. The app is also overly good in the way it is layer out
Worst postage service I’ve ever had
I've ordered a parcel and clearly written delivery instructions to leave it in a safe place at my door. Happened twice now where they leave a slip and take it to the post office. Wasting my freaking time with their ridiculous opening hours—- when people work during a pandemic or god forbid don’t want to leave the house when unnecessary it’s near impossible to pick up. Absolutely ridiculous. Rang customer service to get it redelivered but the idiot told me it wasn’t an option because they are busy. You’ve got one freaking job, absolutely pathetic.
eParcel is a great way to send parcels!
Delivery was timely and it is such a convenient way to send and receive parcels. The product always arrives in good condition and I am informed by the tracking service of when to expect the parcel. Australia Post can be trusted to delivery mail and packages safely and in a timely manner.
The reviewer stated that an incentive was offered for this review
Great Service - Much Better Than Expected
Several packages have arrived quicker than originally stated. Txt messages have kept me informed all the way which is much appreciated. Staff at local Australia Post Office - Tea Gardens - go out of their way to be helpful eg carrying packages to my vehicle, always cheerful and friendly. The whole experience is a winner, I cant fault it.
Disgusting customer service
They stuff up and lose half of a delivery and then have the audacity to have attitude, treating the everyday Australian like a piece of s***, just because we want to receive the items we paid for?!
And don't even get me started on their idea of phone "customer service", none of the people I have ever spoken to had any interest in doing a good job or helping to find a solution, they act like you're a pest because you're calling about a problem they have created.
the package arrived earlier than expected due to covid19 in Vic in excellent condition. The tracking information was accurate and very helpful easy to use . the courier driver was great
The reviewer stated that an incentive was offered for this review
Literally the worst shipping company
On several occasion's I have had packages go through Australia post. My most recent package has sat in the Australia post warehouse for just about 4 days, just sitting there. Online updates and tracking is ridiculous and unreliable. I have ordered items from New Zealand to Australia through DHL and received it in two business days. I order one item of large value and it just sits in the warehouse. I ordered the item a week ago and Australia Post just won't ship it. Customer service is basically useless. I would prefer any other delivery service as Australia post are shameful and useless. Don't waste your time.
Poorest service of a Government owned company
In recent times not one of the items we have ordered on the internet have arrived within a reasonable period. Often the expected delivery date is past and then advice that the package has been delayed . The excuse used is due to Covid which is a copout. A most inefficient organisation with its Management receiving massive salaries and bonuses.
I received few of parcels during past 2,3 months. The service was appreciated.. it was not delayed although I expected.. I got most of my parcels during the given period. This is such a appreciable service even in pandemic situation.
I am sick to death of the Australia Post delivery person in my area taking parcels to the post office when no one is home after I have set my parcel preference to leave in a safe place if nobody is home.
Great work Australia Post
I have to hand it to the workers in Australia Post. Our Posty is fabulous, friendly, informative and just a really nice fella. I am ashamed of the CEO who takes a pay rise while the workers work short staffed and struggle.
I just want to say thank you to the staff on the ground who hold the rest of Australia Post up.
I'm a sender. I send about 8000 parcels a year using australia post my review of them is not great at all. They recalculate shipments at whatever rate they want and they will deliver parcels slowly however it suits them, no insurance offered, lost or delayed items are not compensated. And if you pay for insurance per parcel it costs you an arm and a leg and if you get a parcel lost they will only reimburse the cost price for the parcel. I am moving away from them and using sendle.
receiver has a disability, but they won't delivery
parcel wasn't delivered
got told it was at a post office several km away
there is a post office 130 meters away
its only medication from the chemist
now its a taxi ride each way to the post office that is further away than the chemist it came from, who can afford random taxi trips without budgeting for them? no choice but to go without the medication till next month
Its a Joke
You pay for express post, but its delivered 2 weeks later.
Sack the top 5 people of the organisation. Remove the "managers of the DC's.
Replace them with the people next in line. Continue to do this until AU Post can deliver
One Delayed Parcel After Another
Items are always collected on time using E-Parcel.
Our shipments and deliveries inside of WA have not be affected.
However we have had a 300% increase in severely delayed parcels in the last month alone for goods travelling to the eastern states particularly NSW.
Australia post has become unreliable since the merger with Startrack Express.
We are paying for Startrack airbags however the goods are travelling by road with Aust Post?
Aust Post are blaming almost everything Covid issues but their level of service has dropped considerably since th...
Delays, missing items and general poor service
I’m missing several items thanks to Aus Post. Items coming from Inside Victoria to Melbourne no less. Doesn’t matter if they’re tracked. They just seem to forever be in transit. Their resolution service is garbage, the fact that if you’re the recipient they’ll ask fo the sender to open a inquiry and then suddenly you’re out of the equation. No more info case closed, we tried.
If there’s no tracking- well. I’m in the hole $50 thanks to these guys and their abysmal service.
I ordered an expensive item recently and the only mailing option was th...
Questions & Answers
Hello, I would like to know when the package will arrive. The tracking is LH159671750AU. Last update was on the 5th of October at Melbourne. Sender told me could take up to 15 business days in which they claimed started the 2nd of October, since the package was in the carriers possession.
I paid for express post for this parcel 34BRV500401001000930806 and was expecting it to arrive today but tracking says I might not get it until next Monday? It was sent from a suburb that is 15 minutes away from me
I have a package that was processed at Redbank on Friday afternoon will I get it today tracking number is 6X3536289801000930306
Priscila L.Australia Post
This one is with a driver now and will be delivered today :)
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