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Australia Post eParcel

Australia Post eParcel

1.7 from 1,535 reviews · View Details

Reviews

1.7

1,535 reviews
5
(157)
4
(62)
3
(49)
2
(139)
1
(1,128)
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Adrian

AdrianSouth East Queensland, QLD

hopeless for years

published

Rarely if ever arrives on due date which itself it overly long. Looks like they are too well paid and don't care. Other carriers can and do do a far more efficient job.

Sender or ReceiverReceiver
Delivery TimeUnacceptably Late
Shipping TypeDomestic
Christy W.

Christy W.Western Australia

Useless Service!!

published

Absolutely don't understand they want to provide the redirection service when they cannot fulfill it.
Lodge the redirection once the parcel been sent, call on the 19th and got told that it will be delivered no later than 22nd, but just check the status and it been sent back to the sender bacause the driver cannot deliver the parcel.
What a joke! What's the point for me to lodge the redirect? Wasting my time!!!

Sender or ReceiverReceiver
Delivery TimeNever Arrived
Shipping TypeDomestic
Delivery Arrived in Good ConditionNo
See all answers
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Bryan

BryanSydney, NSW

  • 6 reviews
  • 2 likes

Great fast service and communication.

published

The Package arrived on time and in very good condition. Accurate tracking information was provided and I received good communication from Aus Post about delivery of package and where to Collect it from.

Sender or ReceiverReceiver
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
See all answers
1 comment
Australia Post
Ibne F.Australia Post

Thanks Bryan for this 5 star review :)

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Quick and arrived in good condition

published

On the Australia Post webpage, it had said that there would be up to 5 days of delay. I received mine in 1 business day, it was fast and arrived in good condition

Sender or ReceiverReceiver
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
See all answers
1 comment
Australia Post
Ibne F.Australia Post

:)

Very good majority of time

published

The tracking system and website is very organised and impeccable but at times the post can take a very long time. The app is also overly good in the way it is layer out

Sender or ReceiverReceiver
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
1 comment
Australia Post
Ibne F.Australia Post

Thanks Lark :)

Eleni K.

Eleni K.Victoria

Worst postage service I’ve ever had

published

I've ordered a parcel and clearly written delivery instructions to leave it in a safe place at my door. Happened twice now where they leave a slip and take it to the post office. Wasting my freaking time with their ridiculous opening hours—- when people work during a pandemic or god forbid don’t want to leave the house when unnecessary it’s near impossible to pick up. Absolutely ridiculous. Rang customer service to get it redelivered but the idiot told me it wasn’t an option because they are busy. You’ve got one freaking job, absolutely pathetic.

Sender or ReceiverReceiver
Delivery TimeNever Collected
Shipping TypeDomestic
1 comment
Australia Post
Priscila L.Australia Post
Vicki

VickiPerth, WA

  • 2 reviews

eParcel is a great way to send parcels!

published

Delivery was timely and it is such a convenient way to send and receive parcels. The product always arrives in good condition and I am informed by the tracking service of when to expect the parcel. Australia Post can be trusted to delivery mail and packages safely and in a timely manner.

Sender or ReceiverReceiver
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
See all answers
1 comment
Australia Post
Priscila L.Australia Post

Thanks so much Vicki :) hope you had a sweet weekend!

Priscila

The reviewer stated that an incentive was offered for this review

Vivien

VivienNewcastle

  • 2 reviews
  • 1 like

Great Service - Much Better Than Expected

published

Several packages have arrived quicker than originally stated. Txt messages have kept me informed all the way which is much appreciated. Staff at local Australia Post Office - Tea Gardens - go out of their way to be helpful eg carrying packages to my vehicle, always cheerful and friendly. The whole experience is a winner, I cant fault it.

Sender or ReceiverReceiver
Delivery TimeEarly
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
See all answers
1 comment
Australia Post
Priscila L.Australia Post

Thanks for your review Vivien, it means so much to us :)

Priscila

El.H.

El.H.Sydney, NSW

  • 2 reviews
  • 6 likes

Disgusting customer service

published

They stuff up and lose half of a delivery and then have the audacity to have attitude, treating the everyday Australian like a piece of s***, just because we want to receive the items we paid for?!
And don't even get me started on their idea of phone "customer service", none of the people I have ever spoken to had any interest in doing a good job or helping to find a solution, they act like you're a pest because you're calling about a problem they have created.

Sender or ReceiverReceiver
Delivery TimeLate
Shipping TypeDomestic
Delivery Arrived in Good ConditionNo
See all answers
1 comment
Australia Post
Priscila L.Australia Post
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Kerry

KerryWide Bay-Burnett, QLD

  • 2 reviews

excellent service

published

the package arrived earlier than expected due to covid19 in Vic in excellent condition. The tracking information was accurate and very helpful easy to use . the courier driver was great

Sender or ReceiverReceiver
Delivery TimeEarly
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
See all answers
1 comment
Australia Post
Priscila L.Australia Post

Thanks Kerry! Isn't it great when things come earlier than expected!!

The reviewer stated that an incentive was offered for this review

Literally the worst shipping company

published

On several occasion's I have had packages go through Australia post. My most recent package has sat in the Australia post warehouse for just about 4 days, just sitting there. Online updates and tracking is ridiculous and unreliable. I have ordered items from New Zealand to Australia through DHL and received it in two business days. I order one item of large value and it just sits in the warehouse. I ordered the item a week ago and Australia Post just won't ship it. Customer service is basically useless. I would prefer any other delivery service as Australia post are shameful and useless. Don't waste your time.

Sender or ReceiverReceiver
Delivery TimeUnacceptably Late
Shipping TypeDomestic
2 comments
Australia Post
Priscila L.Australia Post
Thomas Anderson
Thomas Anderson

EDIT: The post office then 'Mis sorted' my parcel from the post office an hour away from my home in qld all the way to SYDNEY. Nearly a further 3 days till its expected to arrive. waste of my time.

Les M

Les MGreater Melbourne (Outer), VIC

  • 8 reviews
  • 10 likes

Poorest service of a Government owned company

published

In recent times not one of the items we have ordered on the internet have arrived within a reasonable period. Often the expected delivery date is past and then advice that the package has been delayed . The excuse used is due to Covid which is a copout. A most inefficient organisation with its Management receiving massive salaries and bonuses.

Sender or ReceiverReceiver
Delivery TimeUnacceptably Late
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
See all answers
2 comments
Australia Post
Priscila L.Australia Post
Les M
Les M
Thilini

ThiliniGreater Melbourne (Outer), VIC

  • 2 reviews

Perfect service

published

I received few of parcels during past 2,3 months. The service was appreciated.. it was not delayed although I expected.. I got most of my parcels during the given period. This is such a appreciable service even in pandemic situation.

Sender or ReceiverReceiver
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
See all answers
1 comment
Australia Post
Priscila L.Australia Post

Thanks for your review! It's hard times but we're working hard and getting there!! :)

Benny D

Benny DSouth East Queensland, QLD

  • 3 reviews

Somewhat dissatisfied

published

I am sick to death of the Australia Post delivery person in my area taking parcels to the post office when no one is home after I have set my parcel preference to leave in a safe place if nobody is home.

Sender or ReceiverReceiver
Delivery TimeOn Time
Shipping TypeDomestic
1 comment
Australia Post
Priscila L.Australia Post
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Reg Anderson

Reg AndersonVictoria

  • 10 reviews
  • 4 likes

Great work Australia Post

published

I have to hand it to the workers in Australia Post. Our Posty is fabulous, friendly, informative and just a really nice fella. I am ashamed of the CEO who takes a pay rise while the workers work short staffed and struggle.
I just want to say thank you to the staff on the ground who hold the rest of Australia Post up.

Sender or ReceiverReceiver
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
See all answers
1 comment
Australia Post
Priscila L.Australia Post

Thanks for your review, that's so sweet! If you would like me to pass it onto their manager please send me a private message with your email and phone number :)

Priscila

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henry e

henry e

  • 7 reviews
  • 8 likes

eParcel rubbish

published

I'm a sender. I send about 8000 parcels a year using australia post my review of them is not great at all. They recalculate shipments at whatever rate they want and they will deliver parcels slowly however it suits them, no insurance offered, lost or delayed items are not compensated. And if you pay for insurance per parcel it costs you an arm and a leg and if you get a parcel lost they will only reimburse the cost price for the parcel. I am moving away from them and using sendle.

Sender or ReceiverSender
Delivery TimeUnacceptably Late
Shipping TypeDomestic
Delivery Arrived in Good ConditionNo
See all answers
2 comments
Australia Post
Priscila L.Australia Post
henry e
henry e

I already have spoken to them and they said the existing is the best they can offer and cannot help me.

Frustrated Human

Frustrated Human

  • 3 reviews
  • 1 like

receiver has a disability, but they won't delivery

published

parcel wasn't delivered
got told it was at a post office several km away
there is a post office 130 meters away
its only medication from the chemist
now its a taxi ride each way to the post office that is further away than the chemist it came from, who can afford random taxi trips without budgeting for them? no choice but to go without the medication till next month

Sender or ReceiverReceiver
Delivery TimeNever Arrived
Shipping TypeDomestic
1 comment
Australia Post
Priscila L.Australia Post
Michael

MichaelPerth, WA

Its a Joke

published

You pay for express post, but its delivered 2 weeks later.
Sack the top 5 people of the organisation. Remove the "managers of the DC's.
Replace them with the people next in line. Continue to do this until AU Post can deliver

Sender or ReceiverReceiver
Delivery TimeUnacceptably Late
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
See all answers
1 comment
Australia Post
Priscila L.Australia Post
Transquip T.

Transquip T.Perth, WA

One Delayed Parcel After Another

published
Sender or ReceiverSender
Delivery TimeUnacceptably Late
Shipping TypeDomestic
1 comment
Australia Post
Priscila L.Australia Post
Nakita

NakitaGreater Melbourne (Metropolitan), VIC

  • 2 reviews
  • 4 likes

Delays, missing items and general poor service

published
Sender or ReceiverReceiver
Delivery TimeUnacceptably Late
Shipping TypeDomestic
Delivery Arrived in Good ConditionNo
See all answers
3 comments
Australia Post
Priscila L.Australia Post
Nakita
Nakita
Australia Post
Michael M.Australia Post
Page 1 of 77
See all Australia Post reviews

Questions & Answers

Gabriele W.

Gabriele W.asked

eParcel

Hello, I would like to know when the package will arrive. The tracking is LH159671750AU. Last update was on the 5th of October at Melbourne. Sender told me could take up to 15 business days in which they claimed started the 2nd of October, since the package was in the carriers possession.

No answers
Char H

Char Hasked

eParcel

I paid for express post for this parcel 34BRV500401001000930806 and was expecting it to arrive today but tracking says I might not get it until next Monday? It was sent from a suburb that is 15 minutes away from me

No answers
Ben D.

Ben D.asked

eParcel

I have a package that was processed at Redbank on Friday afternoon will I get it today tracking number is 6X3536289801000930306

1 answer
Australia Post
Priscila L.Australia Post

Hi Ben,

This one is with a driver now and will be delivered today :)

Priscila

Get an answer from our members and Australia Post representatives

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