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Australia Post eParcel

Australia Post eParcel

1.7 from 1,783 reviews · View Statistics
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Estelle
EstelleSydney, NSW
  • 3 reviews
  • 4 likes

Just not good enough Auspost!

published
Incentivised Review No
Sender or ReceiverReceiver

Very poor customer service! Beware the red street parcel box when sending! AVOID at all cost!!!

published
Incentivised Review No
Sender or ReceiverSender
Shipping TypeDomestic

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0.0
(1,234)

Frustrating!

published

This is now the 5th delivery where I've received notification that Aus Post couldn't leave the parcel in a safe place (even though I've requested this). Parcels can easily & safely be left outside my apartment door as it is off the road, under cover and not in a thoroughfare. What about the times I order something large and it gets dropped at the local post office? How would I get a large item home? Would I have to arrange another delivery vehicle to get it home? Feeling frustrated and I wish more companies would have the option of selecting an alternative courier company that will follow written instructions!

Incentivised Review No
Sender or ReceiverReceiver

So bad.

published

I sent my parcel in on Saturday and still its just sitting there. Should only take 1-2 days to dispatch. At least get it on the truck or something. Ridiculous.

Incentivised Review No
Sender or ReceiverSender
Shipping TypeDomestic
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derek
derekSydney
  • 8 reviews
  • 7 likes

Horrible service

published

Can't believe these clowns are still in business. Last 3 years Auspost has changed so much. Delivery times so inconsistent. They blame the pandemic and lock-downs but these have not affected other couriers. Been getting all my deliveries on time except for Auspost ones. 1 month from Sydney to Sydney. what a joke.

Incentivised Review No
Sender or ReceiverReceiver
Haps Basset
Haps BassetMetropolitan Adelaide, SA
  • 10 reviews
  • 7 likes

still waiting!!

published

I ordered two items online on the 27th of August from Singapore. One of them was delivered as expected but the second is somewhere in AusPost Nirwana. I have contacted the supplier and I got the detailed timetable of the parcel delivery. The local post office was not able to find any information about the parcel even when the tracking number of the parcel was given to them.
It was suggested to me to register online complin, and I followed the suggestion but another 4 days and nothing.
Haps

Incentivised Review No
Sender or ReceiverReceiver
Karyn
KarynSydney Surrounds, NSW

8 days and waiting - delivery from Sydney to Gosford

published

Can someone please explain why two small parcels have been sitting at a depot in Sydney for 8 days with no movement? Yes there is a pandemic but seriously - the pandemic has been around now for over 12 months and this is not an excuse. If there is a staffing problem at one depot then everything should be moved to another depot. Looking at the reviews though that doesn't seem to be the issue. What is more frustrating is Aus Post seems to think there is no problem with indicating that there are delays but having no KPI to meet. ie whenever we get around to delivering. The issue now is i also won't be ordering from the company i bought the goods from again if they continue to use Aus post as their delivery provider

Incentivised Review No
Sender or ReceiverReceiver
Shipping TypeDomestic
A Customer
A CustomerGreater Melbourne (Metropolitan), VIC
  • 3 reviews
  • 4 likes

Australia Post have no idea where suburbs are located

published
Incentivised Review No
Sender or ReceiverReceiver

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0.0
(1,234)
Chris C.
Chris C.Central West, NSW

Nearly 4 weeks, still waiting!! Update, arrives today, 27 days later.

published

Item posted at Horsley Park NSW 25th August, going to Lithgow NSW, only 111km, 27 days for delivery, same old excuse like everyone else on this review page, blame Covid!!......

Incentivised Review No
Sender or ReceiverReceiver
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ydh1212
ydh1212Greater Melbourne (Inner), VIC

Terrible is just the word for Aus Post.

published

If there was a worst word than terrible, i would use it. They dont wait you long enough outside your door, there were many time i run out and see the delivery truck driving away. Hopeless.

Incentivised Review No
Sender or ReceiverReceiver
Russell M
Russell MKiama
  • 16 reviews
  • 27 likes

National disgrace

published
Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeUnacceptably Late
Australia Post
Cat P.Australia Post

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0.0
(1,234)
Supermonster1234
Supermonster1234Sydney, NSW
  • 9 reviews
  • 5 likes

Worst ever delivery experience, snails move faster than them.

published

Domestic delivery from Victoria to Sydney.
4 weeks of waiting time and still not yet delivered at time of writing.
Auspost blamed it on Covid-19 delay, but a delay of 1-2 weeks is acceptable, 4 weeks and not yet delivered, they refused to declare loss and just want to keep delaying and delaying so I will item about the item and won’t claim the lost. Smart move.

Incentivised Review No
Sender or ReceiverReceiver
Australia Post
Cat P.Australia Post
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withoutpackage
withoutpackageMurrumbidgee Region, NSW

Where is all the mail?

published
Incentivised Review No
Sender or ReceiverReceiver
Shipping TypeDomestic
Australia Post
Cat P.Australia Post
Matthew hobbs
Matthew hobbsSydney, NSW
  • 2 reviews
  • 9 likes

Australia post making hearts break

published

I had to watch a junior employee today in tears tell a customer of ours and inform her a Birthday present she spent months saving up for and ordered from our company with weeks notice learn that her bday package for her child hadn't even left Sydney after 2 weeks, just so sad and depressing. For a true failure we shipped this to her on the 30/08/21 and it still has left the Sydney depot. Poor mom, no presents for her kid.

Incentivised Review No
Sender or ReceiverSender
Shipping TypeDomestic
Australia Post
Cat P.Australia Post
Josef
JosefEyre Peninsula, SA
  • 4 reviews
  • 4 likes

Item marked as delivered nothing at address.

published

Australia Post has marked my item as delivered when getting home to check from my post nothing at all was there, I would like to say I'm not surprised by this the company as they cannot do anything right (pasted issues), the fact of the matter is that is was $10 ear phone replacement pads and the have effectively lost them.

Updated: Here is the photo of Australia Post safe place please enjoy everyone.

I have now open two tickets now with Australia Post and I will need if they capable of responding at all.

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Incentivised Review No
Sender or ReceiverReceiver
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Questions & Answers

Promesh R.
Promesh R.asked
eParcel

Please could you provide an update on two parcels below;
KMW021658001000961509
KMW021892801000961507

No answers
Promesh R.
Promesh R.asked
eParcel

Hi. Please could you provide an update on two parcels below;
KMW021658001000961509
KMW021892801000961507

No answers
Roger
Rogerasked
eParcel

Hi, how can I find out who sent me an article I received today I have an AP Article number 34DEK305809901000931506. The package contained an empty plastic container size of 50 cent pieces with no other information. Thank you

No answers
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Australia Post eParcel

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