Lost package.. uslessnAustrlia post
I have sent an item using express post a week ago. Which should have already arrived. Its lost and in error I forgot to take the tracking number down ... now I've lost the belated Christmas gift to my friend. Thanks Australia post being unreliable. Now it make sense why people don't use postage because they are useless.
The reviewer stated that an incentive was offered for this review
Australia post does not even notice Australian domestic addresses
I am losing multiple packages weekly with these complete morons. This week I have lodged 2 cases 29918101 and another and on both occasions when the operator looks up the address in the Australia post database the address does not show? On both occasions when I put the same address into the google search bar that American identity clearly shows the address. How on earth is it Australia post does not recognise an address but google from the USA does? This company or whatever they are is in a complete shambles.
Terrible service. Sent express post two weeks ago still not delivered. Tracking says still in transit.
Tracking says still in transit. I sent package by express post to a destination only 4 hours away two weeks ago. Australia post, very poor service. Never again use them.
Australia Post is the worst service ever. Privatize now!
Order placed 27/11/2019 with an estimated 2-3 days delivery. Still waiting for item on 11/01/2020.
Item was supposed to be delivered in Northcote, Victoria. It has been send to Victoria and back to NSW at least three times. Tired of waiting, I logged an enquiry on Australia Post website on 20/12/2019. Never received any feedback. On the next Monday, 23/12/2019, I received an SMS saying my item was ready for collection. The only problem it was ready for collection at an Australia Post in NSW, approximately 900 km from where the item was supposed...
Not good enough!
Express Package from NSW to Melbourne - Red Hill
First your tracking said " arrives wednesday, but no
Then it said thursday, but then nothing
Now thursday it says " unlikely to arrive today.
Maybe tomorrow? Maybe not?
I have live insects in this parcel, I wonder, if they are still alive?
Not good enough australia post! I am angry! After all the preparations done to send them when NSW and Vic have cooler times comez to nothing! Poor show australia post. I guess, if they are dying, you will reimburse me!
Never ever do I recommend australia post!
Australia Post community forums
Do not use the Australia Post Community Forums. I strongly agree with the comments of Zak L posted on 1 January 2020 (see review below). The forums are dominated by a handful of members who hold themselves out to be Australia Post experts (they are in fact not employees) but who make it their business to bully and offend. The moderators appear to be doing nothing.
Australia Post these forums are toxic and devoid of customer service. You need to do something.
- Verified customer
Express slow snail mail slower
Express post meant to be next business day yet constantly takes 3-4 days to deliver or arrive i have even have had small items just disappear. Standard mail coming in from overseas even worse i can watch it round the world in a few days only for it to sit in sydney for a week and then slowly make its may to melbourne. Tracking these days is useless the item usually shows up before its updated or if it goes missing theres no details. All this and the cost keeps going up. The minimum size and cost for posting small items makes it not worth it. Current item is from a town only 2 hours away but express post been waiting still 3 days and no show.
The Most Horrible Customer Support Ever.
At all costs AVOID THE COMMUNITY FORUMS. When customer service failed to assist, I reached out to the community and found several members replying very rudely to my question. These members are unverified, yet monitored by admins, and have a track record of going out of their way to make people miserable. Auspost is disgusting for hiding behind the front of these members; who "technically" have no affiliation. How many complaints will it take until you fix ALL your customer service!
Paid extra for express shipping from Sydney to Adelaide; 4 days later the parcel is yet to leave Sydney
I ordered a pair of earrings for my wife’s birthday. I had to order them in a hurry, only 4 days before her birthday, because the first pair I ordered have so far spent 18 days in the postal system, and I lost confidence that they would ever arrive (and so far I have sadly been proved correct).
The Sydney-based seller of the second pair of earrings was gracious enough to ship the parcel the same day via Express post and so I was pretty confident that the parcel would arrive in Adelaide within the 4 days available.
4 days later, as I write thi...s review, the parcel has apparently taken 3 days to get across Sydney from Carlingford to Strathfield, where it has remained. Clearly it’s not going to arrive in time for my wife’s birthday today, and you can imagine how happy she is not to have received anything from her spouse. Looking at the other reviews posted here it is apparent that AusPost has had a terminal failure of planning and logistics this year (unless it’s always like this?) Perhaps AusPost could consider a more open and honest wording for the guarantee - something along the lines of ‘Guaranteed next day delivery, except at Christmas’ perhaps? I’m not expecting miracles by the way - I know I’ll get a sympathetic reply and a promise to look into it if I provide the tracking number (63513848050063) - but really, refunding the sender a few dollars is a long way from an adequate response.
26 days to deliver an Express Post Parcel Adelaide to Melbourne
Australia Post took 26 days to deliver my EXPRESS parcel between Adelaide and Melboune. It missed my grand childs birthday Unforgivable! and they blamed me and refused to give me an express psot credit like their terms of trsde say they will
The reviewer stated that an incentive was offered for this review
Do not trust next business day guarantee
I got some important documents to be sent from Melbourne to Perth CBD. Sent out on 23 Dec and has not arrived yet (expected to have arrived on 24 Dec, before the Christmas). Because of the delay it is going to ruin the settlement of my property and I will have to pay a lot for the penalty to postpone the settlement. Thanks Aus Post I have to waste my hard earned money for nothing. Should have gone to better courier service. Don’t guarantee something that you cannot deliver.
Tracking number 60541074825097
Never gets there next day
Express Post A4 envelope Sydney to Hervey Bay, 60544722844099.
I unfortunately have to send these several times a year, and it’s ALWAYS a problem.
So disappointing, Christmas cards not showing up in time for Christmas :-(
Yet to receive an express post parcel from Melbourne to Brisbane, containing keys to a
Holiday house. Sent on the 16th of December. Has not arrived. Thanks for ruining our holiday.
Express Post is a joke
Its pretty much a waste of time reviewing an Australia Post product when they clearly have to interest in customer feedback and they have a monopoly on the postal system, however it has to be said that their "express post" service simply doesnt work.
I sent an item "Express Platinum" post from Mentone to Kensington Victoria (20kms or so) which took 3 business days.
So what about the next day guarantee? Aus Post agreed to refund that however this isnt the point - in every case, a customer would rather their urgent parcel was delivered on time...rather than "late but free". A few days later I purchased a watch from Brisbane - same thing - next day postage was not delivered so Aus Post agreed to a refund to the sender - all very well but what is the point of Express Post? Anyway, I know this post will make no difference but its good to get it off my chest.
Hopeless express service with misleading promise
This year I have had about 60-70% of Express Post Guaranteed Next Day deliveries be delivered as promised. One late delivery has cost me over $700 due to not being delivered next day. The service is poor, the tracking system useless and the organisation does not care, from the customers perspective. If next day is what you want, dont use Australia Post express service.
Poor service - Express domestic letter missing
I lodged an inquiry a week ago and never received any response from AusPost, hence why I am writing it here. I own a small business. I sent out an order via Express letter on 9/12 to Zillmere, QLD. The tracking number is 60447217387098. The tracking details indicate it was delivered the following day (10/12) and the customer has not yet received the order. I have not yet had any issues with the Express letter service and this is extremely disappointing. I have confirmed the address and it was definitely sent to the correct one. Due to the origi...nal package going missing, I had to resend the customer's order which was received the second time. She still has not received the first one. Appalling service and definitely not the first time orders have gone missing (with regular post, that is).
Another express post fail
Ordered products from a seller in Melbourne that I purchase from a lot, but have never used express before as it normally takes 6 days to arrive via standard coming by road to Perth.
Ordered on Tuesday 17th and paid for express as Im leaving for Europe on Monday 23rd and will be away for nearly 3 weeks.
Tracking stated delivery by Thursday 19th has now changed to (delayed) and there is now no chance I will receive this by Monday when I leave the country !
Parcel will now sit at post office and probably be returned to sender as I wont be here.
- Verified customer
Express Post lost delayed mail. Unreliable and uncaring Staff
Ive sent a important parcel on the 13 dec via express to Melbourne. Its guaranteeed next business day but scans have stopped showing since Monday 16 dec and parcel is still not delivered today. Its been 5 working days!
i understand Thereshigh volume and delays during Christmas but no one was willing to help and was giving me different answers (that the nezt person I spoke to couldnt confirm). Its a high value item too. Very very disappointed and frustrated with Australia post. My christmas has definitely been ruined from this experience and I doubt I can trust you guys again.
Christmas rush no excuse
Ok just a short summary this week with 3 parcels all with Express post service.
AusPost from Adelaide to Melbourne 2 days late.
AusPost from Sydney to Melbourne currently 3 days and still waiting.
FEDEX from USA to Melbourne took only 2 days from ordering.
Maybe Auspost are under paying there staff and in return dont really care about your valuable items.
Demand a refund on a noncompliant service, I did.
Nothing Express at all
Sent a document from NSW to ACT ( WHich is 2.5hrs drive and 3 hrs in train) and was told it will be next day delivery. After 24 hours still the tracking says in NSW transit. Called customer service and they dont know anything aprt from what it says on tracking online. Transport is so much developed and atleast it should be sent by air if its express. So appalling
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Questions & Answers
I have some valuable documents inside my parcel which I posted as express and signature required on 14th Jan. But it has not been delivered yet, Item status is on way and processed at facility
MELBOURNE VIC but also shows as Delayed.
Could u pls assist?
I shipped 2 parcels on the 23rd of December from Victoria to Tasmania, sending and receiving addresses within Express Post Network. Both parcels have been scanned and showing "Processed at facility" in Melbourne. Neither parcel has been delivered yet. It's been 7 business days for a 1 day guarentee,
Can you tell me why neither have been delivered or when they will be delivered?
Priscila L.Australia Post
It's concerning that these never arrived and we'll need to open an investigation for these. I can see an enquiry has been sent for one of them so I'll need to confirm some details for both of them. Please hover over my display pic and send me a private message with the following for both parcels:
-Contents inside the parcel
-Value of contents
Express Post parcel delayed for 5 days. Left N.S.W morning time and was scanned at Brighton Le Sands at 1.17pm that same day, had time to get here to the Gold Coast by next business day, but didn't. Instead it was sent to Melbourne Packing Facility VIC, scanned Sunday early morning and nothing. Very upsetting and stressful thinking there's no present for my child.
Should have arrived on time, have it here to give to my daughter on xmas day as Christmas gift. Expecting this to arrive today, Monday 23rd looked for any movement,notifications etc,but no mention of where it is. "Today nothing, the last date to recive my express post parcel is tomorrow 24th December" I truly hope that this parcel arrives by tomorrow, that's last day and then it's
(Wednesday 25th - Xmas Day) no gift to give my daughter.
I hope this is truly on it's way.
Priscila L.Australia Post
I'd very much like to help you track your daughters gift and understand you're anxious to receive this today otherwise you won't have anything to give her tomorrow. What's the tracking number and your postcode?
Priscila L.Australia Post
Thanks for that Erika, I can't see any scans to show it's in QLD yet so I can't guarantee it will arrive today :( there is still a slight chance it may arrive at your local delivery centre a bit later but I really can't make that promise I am sorry. Are you able to get an alternative today and return this one once it arrives?
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