Australia Post Domestic Express Post

Despite having my gate to the front door wide open and waiting actively for the package, the lazy delivery driver forced it through the narrow gap on the box. This was a delicate product, a car part, and this st***d ignor*mus forced it through,… Read more

squashing and almost ripping open the little box. Seriously, if he damaged it Im going to sue them, this sort of rubbish happens all of the time! They are just too lazy to get their a** of the bike to take the package up to the door, its disgusting! YOU PPLE, get out of the delivery business, the bakery business, the petrol business and the wine business!! Just open a bunch of restaurants, thats all you seem able to do! Maybe some IT, but not always!

Express Post; was once anywhere in Australia overnight, hence why you pay the premium with traceability I thought…. Well how times have changed, we recently had an Express Post consignment (from capital city to capital city) go missing. The good… Read more

folk at Australia Post are literally NO help, firstly you sit on the phone on hold for up to 1hr waiting then they apologise with no recommendation or solution. I told them my Express Post envelope travelled from Melbourne (on a Friday) to Brisbane (arrived on Saturday), and was delivered to their Wakerley facility (called MOOKIN-YABA after the aboriginal elders area I’m told). Then they tell me what they can see on their screen which is the same as what we now see I might add, so they literally were No help (but full of apologies). I asked them to escalate or intervene in this delivery - answer was No; I asked for a manager to talk on the phone - answer was No, and I asked when I would see my package - answer was I don’t know. So basically they’ll deliver it when they feel like it. Good news is I can apply for a refund of the postage amount though, to be honest I can’t be fckd. Great job Australia Post, you’re hopeless.

It would be nice to see some competition, they would last…

Not the best with knocking on my door only once waited 40 seconds then he decided to leave with my daughter inlaws parcel now dont know where she picks it up from talk about unreliable services no wonder Australia post is going down the drain..if I could give this delivery guy a zero I would Show details

For a company that is 217 years old its pretty trash. They refuse to take mail from certain places even though the mail passed through customs with no issue or comes from a reputable local business. Since when does the post office not accept mail? I had my medication returned to sender because auspost refused to take the delivery, i ended up in… Read more

hospital because of that particular incident. My lawyer is just waiting till i say the word. I don't have a mail box so I need auspost to do the one thing it was built for, to take mail so I can pick it up!!! Never seen a company that old get worse with time, usually the business model plan is do better. Ausposts business model is, screw them what are they gonna do about it.

As others have said. Quicker getting a parcel from china than domestic. From Perth to Geraldton it takes longer than from other side of Australia. Absolute scam. Pay for express post and you get ripped off. Show details

What happened to express post? Used to be very quick, usually next day for same city or three days for interstate rural but now it's upto a week for interstate and rural. It's not right they charge a high premium on a service they just don't deliver and you get the same thing using regular snail mail. I have sent express post from Brisbane to… Read more

Sydney taking two days but lately it's a week, when it should be three at most, I should drive there it would be much quicker considering the car gets 1100km to a full tank. This company has lost its drive to deliver anything on time, just look at the debacle with Brisbane Australia post where the drivers were doing parcel swaps in the parks. This is not right Australia post you should be ashamed. Your top bosses get paid way too much yet cut costs with services and still charge a premium for something that takes the same time as regular post. I have boycotted Australia snail mail and have started using other , far more reliable companies that actually care.

Throwing money down the drain won’t be as frustrating as trying to receive an article from Aust Post. I pay for a redirect service and last Thursday, the item started its redirection from Doncaster, with the final destination being Ferntree Gully. That parcel has now travelled to Templestowe, Dandenong (twice) and Melbourne Airport (twice), and… Read more

I still don’t have the parcel. What a “great”service for the money paid! Probably easier if I cancelled it and drive there to retrieve it myself.

I sent a small parcel from Perth to Hobart. Unfortunately, on this occasion, I have had a disappointing experience this time. It took 9 days , express post, from Cottesloe (Perth) WA, to Huntingfield (Hobart) TAS. That's way too long. In addition, the live chat to follow up was also frustrating. I don't know what happened in this instance, as I'm normally very happy with Australia Post express post. Show details

It's terrible services! I'm out of patience with Aus post. Can't find my address! I'm at front door, I sew the truck went over, I thought it was for my neighbor's parcel, but actually is mine.!!! Can't you check your GPS!!!! I just 2 house down, I spend my day wait for nothing. What a great service this is not the first time. 0 Star for you. Show details

Australia Post's Express Post service is a scam. They charge for "express postage" which between metropolitan areas should be next business day delivery and almost never meets this advertised delivery time. I have one parcel that is now onto its 3rd business day and after a complaints from the sender and two complaints from me, the customer… Read more

service person who hardly speaks English tells me that they can only investigate after 10 business days. My response was unprintable. What we need here is a good class action lawyer to put together a bug class action suit and teach these moneys what happens when they advertise their products and services in a misleading way. Australia Post is worse than 3rd World postage services.

Here's another update. An Express Post parcel sent by a vendor in Sydney metropolitan area to my address in the Melbourne metropolitan area is described as "on time" on the Australia Post tracking system when the parcel is expected to arrive in 2-3 business days instead of 1 business day. I say again, anyone who is a lawyer and knows anything about class actions should set up a class action law suit and a formal complaint to the ACCC against Australia Post for misleading advertising and fraud. It is super simple. Australia Post advertises and promotes and Express Post service which has next business day delivery between specific metropolitan areas and they almost never deliver on time so they are charging a premium for an inferior service. It is time that they are taken to the cleaners for this disgusting business conduct (or more accurately, business misconduct).

Lost 3 Commercial Express Parcels - Zero Accountability for Small Business - I am warning all small business owners against using Australia Post for commercial shipments. I run a small e-commerce business and sent stock to Amazon FBA via Express Post. The result is a disaster: Parcel 1: Admitted LOST by AusPost. Refund refused because they… Read more

claimed the contents (perfume) were prohibited, even though they simply lost the package and couldn't return it.

Parcel 2 & 3: Missing for over a month (containing nail polish). Status is stuck, and support provides no updates.

I have lost significant capital due to these failures. They take your money for "Express" services, lose your inventory, and then quote policy loopholes to avoid paying compensation.

If you are a seller, use a private courier. Do not trust Australia Post with your inventory.

Doesn’t deliver on time then they refuse to leave my deliveries at my door even though I’ve given authority to leave. Then don’t even deliver them to the near by post office. They get delivered to the next suburb which is a 45min walk away. I don’t have a car so can’t get there which is why I have things delivered. They don’t get it to that post… Read more

office until just before it closes on a Friday and not opened again until Monday.

Now my deliveries aren’t express shipped which I’ve payed for.

Express posted letter goes back and forth from Brisbane to Far North Queensland. It's on it's fourth cycle. The address on the letter is a place in Sydney, to a street nearly every Australian would recognise or know approx. where it is. This is not the first time. Our mail constantly gets sent back and forth from Sydney to Brisbane and back… Read more

to Sydney and back to Brisbane, because we live near Brisbane, but our address is in NSW. But this doesn't usually happen when I send mail.

I had a parcel posted IN STORE, physically handed to an Aus Post worker in Devonport, Tasmania. It was to be posted express post to Melbourne, Victoria, paying $24 for delivery, which in itself is absolutely ridiculous. 11 days later, I have not received any correspondence about the parcel, and it has been lost. Based on the information I have… Read more

been told, the useless staff in Devonport didn't even scan the parcel to begin with. Now they can't find it in store or in the tracking system. When speaking to the staff, they state 'we're too busy, its Christmas' and to check online. No details are online, because they didn't scan the parcel in the first place, and not to mention, it is now past Christmas, and there is absolutely no excuse for losing a parcel, especially when you DIDNT EVEN SCAN IT IN THE FIRST PLACE. This parcel is of great value to me, I have owned it for several years and purchased it overseas. SHAME ON YOU AUSTRALIA POST!!! FIND MY DAMN PARCEL!!!!

I have never had a problem with Australia Post before; have always been happy with their service. Every time they deliver my package from Pet Chemist, they leave it inside the gate by the front door as requested. This time the package of medication for my cat was left on the ground on the bitumin driveway in front of the house. I was out but… Read more

luckily someone saw it and picked it up and put by the front door in the shade. Luckily no-one ran over it but it had been lying out in the hot sun for 3 hours! Pet Chemist emailed me to say that the package was delivered by Australia Post on Monday December 15th, 20025. I cannot figure out why this happened and find it hard to believe that the postal worker would have left it there intentionally. I do hope he/she is all right?! I rated this experience 2 stars (bad) but every other time it has been 5 stars (excellent.) I would appreciate it if someone could let me know what could have happened. Thank you.

Order tracking and deliveries. THE AUST Post CEO rubbishes other platforms"TEMU Amazon, Shien.(all of who deliver within 7 days!) Instead of this WHY not GET YOUR OWN HOUSE IN ORDER deliver ON TIME and get on time tracking. ITEMS ARE sitting in YOUR processing centers for DAYS instead of delivering such! You might find it great to increase cost to… Read more

consumers BUT for that DELIVER ON TIME and recitfy YOUR tracking SYSTEMS! DON'T allow parcels OR EXPRESS items to sit in processing stations for DAY'S on end.