Reviewer Photos & Videos
""""""Express"""""" is being very generous
This can only be called 'Express' when compared to the dismal regular post where your package is kicked along the road until it reaches its destination. You get a tracking number but it never shows anything, just 'sent' or 'arrived'. Be careful that the package is not too heavy or conspicuous or it will be stolen by a contractor making $8 an hour. They may deliver it, or just leave a card so you can do their job for them.
If you can't deliver, lower your prices.
Ok, so you can't deliver Express post the next day as per the intended purpose of the Express post offering, so then why are we still paying the same rate? This is bull%$#t
Vic to nsw in 18 hours
Shipped from Melbourne at 3 or 4pm. Received it in Sydney at 10am. Quite interesting considering a standard small parcel took 5 days from Melbourne to Sydney so express is definitely worthwhile in peak season.
Australia post is Ripping off people for the services they don’t give
Iran embassy posted my passport and other legal documents with Express post Platinum (supposed to be delivered the following day). It’s sitting in Mawson ACT for past 4 days, even after I rang them and complained. They charge people expensive, but they don’t give the promised services.
Sitting in Cairns for 2 days.
Waiting AGAIN for an express post parcel that was sent from Brisbane on the 19th of Nov. Processed at Cairns on Sunday the 22nd. Sitting there since. So 2 days doing nothing while I'm 20 minutes north of Cairns in Trinity Beach. My Catch normal post was received at the same facility yesterday & arrived today. How does a parcel post (normal post) arrive quicker than the express post parcel. Blows my mind how Aust post say they are prioritising Express Post when normal post arrived sooner. Oh the tracking number is R460226006987875006140900. I have filled in an online form for the missing/late item, reference number 36579534. Please sort out. Needed for my work. Thanks.
Slowest and most unreliable service ever!!
I sent important documents, that are time sensitive, via express post (Melbourne to Canberra). It is now over one week since posting and they are still not delivered.
This is the second time in a month that this has happened, the last time it took almost 3 weeks for the item to be delivered.
Came on time what a surprise, I left a 1 star review but had to change to a good review due to 1 day early the tracking info was lacking which lead to me first review.
- Domestic Express Post
- Verified customer
Would Be Quicker To Walk Your Parcel To Its Destination
Item was posted by Express Post in Harris Park NSW on the 16-11-2020 to be delivered to Beverly Hills NSW, a total of 18.3km. After arriving at the Kingsgrove NSW depot on Wednesday the 18-11-2020 and being scanned as onboard with driver at 8:06am on that day...it has gone into oblivion. Still not delivered. The Kingsgrove depot is 3.4km from my delivery address. A 9 min drive. Literally 3 days later the driver hasn't driven 3.4km. It is actually quicker for me to order stock from Belgium (with lithium ion batteries) and get them onto an aircra...ft and shipped to my office for work...yep..actually quicker do this with the limited aircraft flying. Australia post has had 9 months to sort out the excess freight in the system but has yet to do anything besides increase pricing and provide a sub-standard service. I will now being looking at alternative companies to deliver my goods and will be asking sellers i buy from to send via an alternative service. Australia Post is dead.
No delivery - just fees and lies
Don't even bother sending parcels with Australia Post - they will charge you for Express Post, they will add a charge for tracking, another charge for notification, another fee for insurance. At the end it will have cost you the same as a Star Track courier but your parcel will never arrive. My parcel sat in their Strathfield delivery centre for 7 days without moving from whatever puddle they threw it in. On the 8th day they sent a "we tried to deliver but you weren't home" notice to the recipient, even though they were home and actually cam...e out of their house to grab the postie (who ran back to their van). At the same time, they returned the parcel to me, several hundred kilometres away, saying it was addressed incorrectly. It was addressed correctly when I lodged it at the post office, but the week it spent sitting in water, made the ink run and someone tried to cover this over with sticky tape, which smeared it even further, making it hard to read at a glance. Not illegible. Just difficult. And 100% their fault. The contents (silk thread) were water-logged and ruined, so I had to "comp" my customer their full order, throw in a bunch of freebies and pay for a courier so as not to lose their business. When I complained about this to AusPost they told me I would have to go into town with the ruined package, and surrender it to them for an "investigation" at the end of which they might refund me the $100 insurance, or they might not, and they might return the goods to me, or they might not. But I would still have to make 1.5 hour round-trip to fill out a "green form" and then hope for the best. Everyone should be aware that there is no Express Post service at the moment - it's been suspended, even though they're still charging Express Post fees. Isn't charging for a service you can't deliver a scam? I've decided it's much better to just publish my story, in full, on every forum I can find, so others can read about their ineptitude both at delivering post and then lying about their failures. Couriers for me from now on.
Purchased an important gift for my son to be shipped from QLD to VIC paid extra for express postage in order to arrive quicker and safer! Package now delayed, no updates on tracking, no response to enquiry!
Very disappointing, packages from overseas sent via express post arrive quicker!
Such a BAD service platform
I have lodged a complaint for missing item 4 days now. Australia post delivered it in wrong address. It contains really important documents. I can not imagine, what will happen if someone misuse those documents. Every time, I called them, they are giving same reply. How Australia post could be so so irresponsible? Those are really sensitive documents.
Thieves nothing but Thieves
I am a disabled pensioner on a pension and had sent my daughters Birthday gift from Tasmania to WA 2 weeks prior to her birthday. I paid also for signature to collect and also phone number as gift was expensive. I paid $22.50 and in inadvertently put wrong street on address.
However I was to discover the parcel was being sent back because of this. I was charged another $19.50 as I had to pay because Auspost sent my parcel back to me.
And I had to pay another $22.50 to resend back to WA with correct address. They know my daughter is a regular...with parcel pick ups and has a unique surname. But what gets me is they had the phone number to ring in case something like this happened. Why didn't they ring it listed on the computer on my account and also for the tracking. They are in my books scumbags. If anyone can recommend a parcel delivery company I can use please let me know. Thank you.
- Domestic Express Post
- Verified customer
a week "preparing" to express
I ordered a computer component from Canning Vale WA pm 6-Nov. to be sent express post. Tracking showed that shipping information was received by Auspost Mon 9-Nov 12:56pm but for a week it reported just "being prepared". I complained on this page about the poor service of Auspost but the sender has now admitted the item was probably left in the wrong place by new trainees after the con. note number had been generated ie. they reported the item as "sent" when it hadn't been, and there it sat for a week! In the end the item was picked up by Auspost in WA on the 16th and received in SA on 18th, so I - and the vendor - owe Auspost an apology. I will receive a refund for the express post fee and the trainees, hopefully, further instruction.
Sent a parcel express from regional Qld to Brisbane. They apparently couldn’t leave it in a secure place so the took it back to the post office. They did not leave a card to let the receiver know. Also a registered letter spend 1 week sitting in Brisbane before it got to my local mail centre then spent 2 days there. COVID is not a good excuse. Employ more staff and pull your finger out.
If I could rate 0 stars I would.
Ordered an item for express post that was sent on Tuesday. Item is travelling VIC to ACT, due to come Friday, now I’m told it’s possibly going to arrive on Tuesday the following week.
Not sure how Auspost can call this “express”.. would have been easier for me to drive to VIC and pick it up considering I paid extra to have it here in need for the weekend.
I know AusPost says COVID has slowed down deliveries due to the large influx of extra orders but one would thing that with all this extra money on deliveries coming in they’d spend a porti...on on hiring more staff to deliver and setting up more express routes/flights to keep up with the demand. 0/5 on service and speed. If you want your parcels to arrive when you need them make sure you don’t go to Auspost.
Terrible service at Auspost BURWOOD PLAZA,NSW
Here they don't accept Australia post ID (Red card issued from Auspost).
They said its not valid and we need Photo Id to collect parcel.The new young chinese lady with shoulder length hair is Rude and Not helpful.
And the postman will NEVER EVER try to deliver the parcel.No card left.
This message is behalf from all BELMORE street residents.
The company that moves backwards instead of forward
Aupost is worst than it ever was, it's using Covid 19 as an excuse to delay and lack of care for customers time and parcels. "Express" post now takes 5 days to be delivered while regular post is taking literally for ever. Terrible
Here we go again cont.....
I put a 0 star review here Thursday 5 November. Received a reply from '[name removed]' asking for tracking number. Cannot see where to reply. Another crappy thing about Australia Post. This review is -0 stars.
My tracking number is R538441056667771. As far as I can see, my EXPRESS POST parcel I posted on Wednesday 4 November in Adelaide is still sitting in Adelaide. WHAT A JOKE!!!!!!! When will it be delivered to Darwin????
Express Post not express at all
express post used to be overnight delivery within Capital city , but it is very bad now , I used it from north sydney to Bella Vista it took 3 nights to get there!
Slowest 'Express' Delivery Service
My package was posted on Thursday from Melbourne and arrived in Rockhampton Sunday, but hasn't left the facility since then or been scanned? Amazing how it can make it from Vic to Qld in 3 days, but not from the PO to my house in the same city within 3 days.
Tracking is 0207058023972006060995
Questions & Answers
I had one package 60448975324097 dispatched on 17th Nov. and another 60448969626091 dispatched 19th NOV Express post but none have even been scanned. They’re usually processed in Alexandria in Sydney and come to me in the outta west NSW?
Priscila L.Australia Post
It's a bit concerning to see no scans on either, were they sent from the same person? And do you know if they were posted in a Post Office or in a street posting box? We'll need the sender to contact us to start an investigation given there are no scans and enough time has passed.
Yeah same person. I think maybe it was posted in street posting box. If it was over the counter i think it would be here already. How do i get the sender to contact you?
Priscila L.Australia Post
Even if it was lodged over the counter or in the street posting box it will take the same amount of time to get delivered but it will affect the first scan. The sender can to contact us with the following
Social Media Team on Facebook https://www.facebook.com/australiapost/ & Twitter https://twitter.com/auspost that are available 24/7. Alternatively they can call us on 13 7678 (Mon - Fri) or live chat with someone - https://auspost.com.au/help-and-support
My tracking number 33JMW643146901000930808 says it’s expected for delivery today and it’s almost 9pm and I still haven’t received it yet
Priscila L.Australia Post
I can see this one is still not delivered and if you haven't received this please send me a private message with the following so I can investigate this for you.
Your full name
Address on the parcel
Hi wondering why my parcel has not come yet. Tracking number is HA6503296001000930302
Casey K.Australia Post
Looks like this was only posted on Thursday and is travelling from Melbourne to NSW. Based on the most recent tracking event, delivery is estimated by tomorrow :)
Priscila L.Australia Post
I know it may be caught up in a delay as we are experiencing delays all over our network right now. If the item isn't delivered by tomorrow we can start an investigation for you.
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