Australia Post Domestic Express Post

I have sent an item using express post a week ago. Which should have already arrived. Its lost and in error I forgot to take the tracking number down ... now I've lost the belated Christmas gift to my friend. Thanks Australia post being unreliable. Now it make sense why people don't use postage because they are useless.

I am losing multiple packages weekly with these complete morons. This week I have lodged 2 cases 29918101 and another and on both occasions when the operator looks up the address in the Australia post database the address does not show? On both occasions when I put the same address into the google search bar that American identity clearly shows the address. How on earth is it Australia post does not recognise an address but google from the USA does? This company or whatever they are is in a complete shambles.

Tracking says still in transit. I sent package by express post to a destination only 4 hours away two weeks ago. Australia post, very poor service. Never again use them.

Express Package from NSW to Melbourne - Red Hill
First your tracking said " arrives wednesday, but no
Then it said thursday, but then nothing
Now thursday it says " unlikely to arrive today.
Maybe tomorrow? Maybe not?
I have live insects in this parcel, I wonder, if they are still alive?
Not good enough australia post! I am angry! After all the preparations done to send them when NSW and Vic have cooler times comez to nothing! Poor show australia post. I guess, if they are dying, you will reimburse me!
Never ever do I recommend australia post!

Do not use the Australia Post Community Forums. I strongly agree with the comments of Zak L posted on 1 January 2020 (see review below). The forums are dominated by a handful of members who hold themselves out to be Australia Post experts (they are in fact not employees) but who make it their business to bully and offend. The moderators appear to be doing nothing.

Australia Post these forums are toxic and devoid of customer service. You need to do something.

Express post meant to be next business day yet constantly takes 3-4 days to deliver or arrive i have even have had small items just disappear. Standard mail coming in from overseas even worse i can watch it round the world in a few days only for it to sit in sydney for a week and then slowly make its may to melbourne. Tracking these days is useless the item usually shows up before its updated or if it goes missing theres no details. All this and the cost keeps going up. The minimum size and cost for posting small items makes it not worth it. Current item is from a town only 2 hours away but express post been waiting still 3 days and no show.

At all costs AVOID THE COMMUNITY FORUMS. When customer service failed to assist, I reached out to the community and found several members replying very rudely to my question. These members are unverified, yet monitored by admins, and have a track record of going out of their way to make people miserable. Auspost is disgusting for hiding behind the front of these members; who "technically" have no affiliation. How many complaints will it take until you fix ALL your customer service!

Australia Post took 26 days to deliver my EXPRESS parcel between Adelaide and Melboune. It missed my grand childs birthday Unforgivable! and they blamed me and refused to give me an express psot credit like their terms of trsde say they will

I got some important documents to be sent from Melbourne to Perth CBD. Sent out on 23 Dec and has not arrived yet (expected to have arrived on 24 Dec, before the Christmas). Because of the delay it is going to ruin the settlement of my property and I will have to pay a lot for the penalty to postpone the settlement. Thanks Aus Post I have to waste my hard earned money for nothing. Should have gone to better courier service. Don’t guarantee something that you cannot deliver.
Tracking number 60541074825097

Express Post A4 envelope Sydney to Hervey Bay, 60544722844099.

I unfortunately have to send these several times a year, and it’s ALWAYS a problem.

So disappointing, Christmas cards not showing up in time for Christmas :-(

Yet to receive an express post parcel from Melbourne to Brisbane, containing keys to a
Holiday house. Sent on the 16th of December. Has not arrived. Thanks for ruining our holiday.

This year I have had about 60-70% of Express Post Guaranteed Next Day deliveries be delivered as promised. One late delivery has cost me over $700 due to not being delivered next day. The service is poor, the tracking system useless and the organisation does not care, from the customers perspective. If next day is what you want, dont use Australia Post express service.

Ive sent a important parcel on the 13 dec via express to Melbourne. Its guaranteeed next business day but scans have stopped showing since Monday 16 dec and parcel is still not delivered today. Its been 5 working days!
i understand Thereshigh volume and delays during Christmas but no one was willing to help and was giving me different answers (that the nezt person I spoke to couldnt confirm). Its a high value item too. Very very disappointed and frustrated with Australia post. My christmas has definitely been ruined from this experience and I doubt I can trust you guys again.

Ok just a short summary this week with 3 parcels all with Express post service.
AusPost from Adelaide to Melbourne 2 days late.
AusPost from Sydney to Melbourne currently 3 days and still waiting.
FEDEX from USA to Melbourne took only 2 days from ordering.
Maybe Auspost are under paying there staff and in return dont really care about your valuable items.
Demand a refund on a noncompliant service, I did.

Sent a document from NSW to ACT ( WHich is 2.5hrs drive and 3 hrs in train) and was told it will be next day delivery. After 24 hours still the tracking says in NSW transit. Called customer service and they dont know anything aprt from what it says on tracking online. Transport is so much developed and atleast it should be sent by air if its express. So appalling