Australia Post International Courier

Delivery window not honoured I received a text notification at 9:12 am advising that my parcel would be delivered between 12:40 pm and 2:40 pm. As the parcel required a signature, I arranged to work from home. I arrived home at 12:24 pm, but later found via the Australia Post app that the delivery had been marked as attempted at 12:22 pm, which… Read more

was outside the advised delivery window. No calling card was left to advise of the attempted delivery. As a result, I am now waiting for further instructions on how to collect my parcel. The delivery estimate provided was not reliable, which caused unnecessary disruption to my workday.

Australia Post. When my parcels arrives in Australia and sit 2.5 hours away from me for an entire week only to be transferred to Newcastle on the Friday so now the weekend will have to pass as well before I receive what I've paid for. That's really poor business standards. It has happened too much. Australia Post WAS a great postal service, years ago Show details

Package never arrived, I work from home and was home when they claimed it was delivered. They couldn't provide proof of delivery and said they don't need to. basically run by petty criminals. Show details

I quite often buy online and have always had David Cassidy deliver my parcels and he is such a gentleman...very professional...very polite and a pleasure to deal with. Unfortunately we have lost him now as our delivery person as from what I can gather he is now doing a different run in a different suburb. I am in Bethania and he has been a great… Read more

loss to a lot of the residents in our ingenia Lifestyle Village. In saying that his replacement is of lovely character and again very professional n polite so that is in our favour. I just have to commend just how efficient Australia Post is....you do a wonderful service....thanking you...Robyn Winchester

Appreciate our local Post Office Staff and Excellent customer service – Appreciate our local Post Office Staff and Excellent customer service -100 market street south Melbourne - Manager Helen and her team. I have got over size parcel from overseas and they try to deliver to my home but it's not successful. I rang local post office to explain my situation (I don't have a car and I cannot lift this big parcel). They… Read more

are understanding and very helpful. the manager Helen use own car and own time to delivery this over size parcel to my door. she did her wonderful job. do their very best to offer an outstanding service. We are so lucky

Happiness – I have always had my products arrive earlier than the expected date and photos also included with my delivery. There has been no damage to anything that I have received Show details

very unprofessional they lost the parcel I sent didn't tell me about it being lost then when I did find out I emailed them and after 3 weeks of not hearing from them they told me to speak to royal mail but as it had been over a month they could not do anything about it I tried to raise an investigation and after 3 attempts they told me that I… Read more

wasn't the sender and that there's nothing that they can do even after providing proof that I am the sender I will not be using this so called postal service again. I would give zero stars if possible

Took the time to take my wrapped package to the store, only to be told I had to scan a QR code and fill out a customs declaration. While I understand the reasoning, we used to do this in store and I didnt have my phone with me, neither would an older person wanting to send a gift to a loved one overseas! They should still have the written form for… Read more

those who cant or a booth with a PC to assist those in store instead of inconvencing their customer expecting them to return to store!

Had a parcel come in from overseas , the address was apparently not valid according to AU post as there was no street no. I called them as the tracking said " Had been returned to sender" which would go to China then Argentina - I requested multiple times to just tell me where they returned it so that I could contact the middle logistics in AU… Read more

before the parcel heads out of the country and they would not tell me . They could see I was genuine as the parcel was linked to my Australia Post Account. Had a sarcastic representative chat with me and basically she said good luck you can go and talk to your chinese sender .. if I could give -1 I would .

Let Aust Post lose your items – Come to expect this total lack of incompetence and service. Lost three of my parcels over the Christmas/New Year period. Parcel is now considered lost (by aus post). They want me to contact the sender to see if they can help, (so they aus post can lose it again - NO WAY). I will sooner pay $200.00 for a courier than use these incompetent fools again Show details

Tracking does not work – This is about Aus post international courier service and express with tracking. I used it twice to send important documents send overseas. Even you pay extra for tracking it doesn't get updated. The letters were ultimately delivered but had to check with the receiver. Status is still stuck in "We got it" status. Tracking features is useless and… Read more

if the letter or package gets lost you will never know what happened.

I will use another service next time.

Any other company would have gone out of business by now – If i could leave this awefull business negative stars i would, Im sitting ten steps from my door. My dog makes noise when ever anyone so much as steps on my driveway (not a peep from her). I get a message saying failed delivery no knock no slip to say they had come and gone. Just an email. This company needs to be held acountable by law but… Read more

instead it's protected by it. I have had them loose hundred of dollars of items, i have had one successfull delivery in the last 4 years and even then it was met by a disgruntled worker trying to leave a missed you slip no package in hand. I had to make him go get it.

Worst – Worst customer support service ever. My parcel was delayed and i contacted customer service and she told me the exact information which was visible on my au post and i was like tell me something new, whatever you are saying that i can see on my app but i want to know where my parcel is. Then the lady was like it might take another 10 days to be… Read more

delivered, i said i need this parcel now, there is no use of it after that. She was like i cannot do anything. If you cannot tell your customers what is the actual reason behind delay or you cannot follow up with the courier service then what is the point of customer service assistance. Really disappointed

Damaged my stock – Waited 6 weeks to get my makeup stock from suppliers in China. When the boxes arrived, the courier handed me a severely damaged box and I immediately said to him I can't accept this damage and he said, just sign to acknowledge the delivery and then lodge a complaint. I called up Aus Post and they said I had to lodge a complaint at the time of… Read more

delivery and not sign as the signature waives your rights to claim. Then she told me I can only claim up to $100 compensation, which pales in comparison compared to the $2500 RRP value of the stock.

Totally ridiculous policy – I buy products from overseas mainly from America and I pay a good deal of money making sure that my items get to my country Australia safe and sound and I also have an Australia Post parcel Locker which seems useless when my parcel arrives from destinations across the globe only to be refused drop off at my local Post office shop where my Parcel… Read more

Locker is located the reasons for knock back delivery is because they don't except couriers from other companies delivering parcels into my post Locker and I cannot understand this act of stupidity from Australia Post why in the world would you do this to your customers I simply don't understand you people AusPost it makes it twice as hard now to try find out who the courier company and I then need to try contacting them and explain this stupidity rule that our AusPost has then I've got to redirect my parcel to my home address we're it's completely unsafe dropping parcels there because I live in a high tourist location on the beach front in Sydney and parcels go missing quite regularly and this is the main reason I purchased a parcel Locker in the first place also you don't need to wait around all day for something that probably won't turn up on time anyway so Australia Post you seriously need to rethink your rules about not excepting other courier companies to deliver Australian people their products and services I'm completely baffled why you do this I know one thing and that is that you make it very very hard for me to receive my items your post office shop is less than 100 yards from me so this means that my parcel travelled across the globe safely and came so so close to me that I could nearly smell it and you people decide to refuse my parcel and send it away to God knows where and you leave it upto me to try and retrieve it from the courier company and ask them to please redirect the item to my home address and takes another two weeks to arrive how bloody ridiculous your rule is Australia Post your an embarrassment to your profession and to us Australian people so please rethink your silly policy on refusing courier companies dropping off our goods? Is it possible you can play ball with other courier companies or not?? Not happy with your current position in this area Australia Post Locker Shop Coogee,New South Wales, Sydney Australia.I also would say that your staff are very friendly and polite but they are bound by this ridiculous policy you have!

Incredible delivery speed! – Ordered this and had it shipped from the US. It arrived in south NSW and was handed over to Auspost, and was delivered to my door in mid-eastern QLD in 2 days! Which was 5 days earlier than the estimated shipping date. Show details

Riverstone post office – We love to give 5 star to the employee of Riverstone post office in NSW 2765.we deal with vandana from that post office she is so helpful.we got charge extra for our international parcel and she called back for that money and make sure that got refunded.so nice.Her name is Vandana from Riverstone post office Show details

Efficient and timely delivery – My home is out of numerical sequence but my Australia Post delivery folk can always find me. Always with a friendly and efficient greeting. My parcels always arrive in very good condition. Show details

Lost Parcel – Australia Post is the worst postage service ever. How illiterate do you have to be to read & deliver a parcel to the wrong address. Honestly, the dumbest mfers ever!!!!! Stop hiring old farts and get some actual people in there who want to work. Disgusting!!!!! Show details

Australia Post are a disgrace – Had parcel sent from USA only took two days to arrive in Sydney. Spent three weeks getting from Sydney to Brisbane only to be returned to USA by Aus Post as it had the post code for my neighbouring suburb. This is despite me contacting their help line and then updating the correct postcode. 0 commonsense with these people. What an embarrassment to Australia. Show details

SO SO bad – I hate Aus Post with a passion, when ordering stuff i actively look for an alternate to aus post. They attempted a delivery i was waiting for, needed a signature which in itself is a massive pain, who the hell actually is in during the day to sign for it. Anyway, they took it back and for the past 4 days it's been in transit somewhere, they didn't… Read more

drop at the post office to be collected, as far as i can tell it looks they'll attempt redelivery, but I've been sat at home all day waiting for it and the status still hasn't changed. I'm back to work tomorrow which means again they will attempt to delivery it, but I wont be in and so the cycle repeats.

JUST LEAVE THE Fíng PARCEL ON THE DOOR STEP OR BUZZ A NEIGHBOR AND LEAVE IT.

Incompetent and unreliable service – I had ordered IHerb products from overseas on 8 May 2023 Order # 866132259. I was informed by the supplier that the order Estimated arrival: May 16 - May 24 to my private physical address. This did not occur. On 18/05/2023 an sms was sent at 3:41am to advise "Tried to deliver on 17/5/2023. Visit Aust post website for parcel tracking and… Read more

rescheduling. I received the message at 8:00am on 18/5/2023. I hereby state that there was no attempted delivery to my address and that there was no card or telephone call or sms to advise the delivery. Nothing! until this mornings sms which i suspected may be a scam. I then googled the tracking number using my desktop and discovered that the parcel has been taken to the Mount Eliza Australia Post post office. This is totally unaccpetable as the parcel was to be delivered to the address provided not a post office. Also the fact that no delivery took place as the courier did not even attempt to deliver but simply took the parcel to the post office causing me inconvenience, costs and time. I have now collected the parcel and also informed the staff at the post office that no one attempted to deliver the parcel at the required address and that I am forced to leave my work to collect something which was never supposed to be sent to a post office. The staff member suggested I make a complaint and this is exactly what I am doing with this feedback. This is not the first time that this has occurred that orders are not delivered at the required place but taken to some post office. Legally I have not consented for any of my private parcel to be delivered to any post office and find this action by Australia post to be in breach of the privacy laws. I also find Australia Post staff rude and incompetent with no business acumen what so ever. I demand compensation for my time and parcel delivery costs in retrieving a parcel where I gave no consent for its delivery to the post office. Here is proof of the order: Dear iHerb Customer, Your order is placed. Please expect another email once your order has been shipped. Order # 866132259 Estimated arrival: May 16 - May 24 Ship To 19 Acheron Ave, MOUNT ELIZA, VIC, 393 Mount Eliza, VIC 3930 Australia (AU) 0419335762

Order total: AU$179.58

Your order Dr. Mercola, Sleep Support with Melatonin, Natural Raspberry, 0.98 fl oz (29 ml) Price: AU$30.20 Qty: 2 AU$60.40

Dr. Mercola, Vitamins D3 & K2, 30 Capsules Price: AU$59.59 Qty: 2 AU$119.18

Savings AU$0.00 Subtotal AU$179.58

Duties & Taxes included Rewards Credit AU$0.00 Order Total AU$179.58

12 weeks to deliver Christmas gift – Australian Post Tough Bag Envelope 211mmx 269mm date stamped 9 December 2022 Wynnum North arrived Auckland NZ 1st March 2023. 12 weeks to travel across the ditch. Family in Queensland thought we had the gift and disappointed we had not rung to say thank you at Christmas time. Show details

Terrible service – I was sent parcel from UK by DHL. This package landed in Melbourne in tree days. Forwarded to Australia Post for a delivery and was sitting in Australia Post facilities for another 6 days. Finally information arrived it will be delivered on specific day. Waited all day for delivery but instead received message that they attempted delivery but no… Read more

one was at the address. Straight lie as me and my wife were waiting for this delivery all day. Same happened next day, despite complaining to DHL and the Australia Post. Finally I received another message the parcel is ready for the collection at the local Post Office. What a shocking service. Their drivers did not bother to deliver, fully paid for the delivery, parcels and did not even bother to leave a standard message, advising what is happening. Simply they do not intent to deliver from the outset, instead from the beginning they opt for dropping some parcels at the local Post Office for forced collection. As a matter of fact at the time when "no one was in attendance" I received another Australia Post parcel, this one delivered without any problems by our local postman. Finally I also could not wait longer and had to collect my undelivered parcel from the Post Office. This is 6th delivery problem and 5th alone in January, 2023. Absolutely terrible service. Nobody is controlling what drivers are doing and they insert into the system lies and fiction about attempts of the delivery. This institution use to be iconic in Australia but it's becoming fast oversized and without direction, badly managed and shockingly bad with customer service.

Twice delivery late as always – After many complaints where my packages is. First one took a month from Adelaide to NZ. The second one still waiting since 2 December 2022. Might as well ordered in the USA where it takes 3 weeks. Show details

Damaged Package again – Package received on the 28/09/2022 via courier, satchel was torn and had scuff marks all over it as if it had been used as a football in a Rugby Match. Driver just laughed when I questioned the damage. The box inside was squashed as if someone had stomped on it, luckily the contents survived but that is not the point. Spoke with local Aust Post… Read more

Shop which showed no interest and was told to make a complaint online. Just about every package I receive is badly damaged in some way. Aust Post you are the pits, pick your game up.