My package arrived in Melbourne a week ago. I was supposed to receive it 2 days ago but it hasn't even been sent on to Perth yet and I've received no updates or explanations as to what's going on. For all I know these incompetent Muppets could be playing kick to kick with it. Garbage company. Even 1 star is too many for them.
- Verified customer
Slow, estimated times are a misleading
I Paid $92.50 to have a 0.3kg parcel sent from Perth to Sri Lanka. it estimates 1-2 business days for delivery, i sent it on the 17th and it arrived on the 24th. When i made an enquiry as to where the parcel was there was no reply.
I'll be using a different courier service next time.
What a joke!
It amazes me that I can get a package from another country in three days but then it can sit in Australia for weeks before it is even scanned! Then if you complain they just blame customs smh
I had a parcel coming from overseas and knew it would arrive at my work address during the Christmas shutdown period. I called them a week before it arrived in Perth so the parcel will be redirected to the post office I chosen to pick it up. Got a case number from it, and as a record. Then when it arrived in Perth during the shutdown period a delivery attempt was made to my work address, which I told them not to. The parcel was sent back to the airport. I called them up again about why it wasn't redirected to the post office, but back to the ai...rport, and they told me they forgot about it. I was informed the parcel will be delivered next week. Fair enough. After the shutdown period the tracking number was updated to 'It's coming today'. It wasn't. Instead it was sent to the post office in the city (which I didn't pick it), and I had to go and collect it on the next day. I hope this doesn't happen again.
i live rural in the north island and shop online every week, I receive my parcels from QLD within 2 working days, packaging has never been damaged, and the online tracking service is always up to date.
I get international deliveries all the time because I work from home and my company is in the USA. Australia post has been amazing with my deliveries, any issues I have are always sorted fast - I cannot fault them at all!
expect slow deliveries and just know it is so hard to get into contact with them
I've sent with Australia post for years, mainly for business stuff and generally, I dont have issues. Its just every now and then that I get incredibly bothered by their services.
- most of the time pretty quick shipment and not too much bother.
- expensive, although you wont find any cheaper options really in Australia unless you are a business. If you are a large business, I would probably recommend a different courier.
- difficult to contact, I almost feel like their website is set up with the purpose of minimising customer contact.
- Unpredictable at times
- Dont send items that you dont wont to be folded or dealt with gently unless you pay the extra for that....
There's no limit for faster & reliable delivery .....
My expectations with Aus post always comes with highly positive and tremendous. The postman is such an approachable gentle who always walk towards second floor instead call me to the entry point at the apartment where I dwell. Their service standards was unparalleled to any, the most impressive part was the postman's body language and resilient attitude to support me knowing my mobility disability very well.
Remote provider's parcel swift delivery
I placed an order and the tracking information came up at once.
The next day the info said it was in the warehouse
Then later it was being flown by airmail
It arrived a Chullora and the next day I could collect it from my Local Post Office
I am happy with the keeping me well informed and the prompt delivery
- Verified customer
Best overseas freight service I've used
I sent two boxes weighing around 12 kilos each to New Zealand by Australia Post. The service and efficiency of the staff is to be highly commended and the boxes arrived in Auckland within the assigned time frame in excellent condition. The cost was less than any other freight company I've ever used and their tracking system gave me regular email updates on the items, including of course the 'arrived' email. I will use them again.
Sent around the country to end up back at the beginning
Are these tracking details a joke... surely sending the package through most states and to Perth multiple times is a waste of your time and energy as well as mine
Cannot see any tracking information
It's a disgusting service delays all the time, parcels being sent to wrong cities then sent back and lost in the meantime, avoid guys travel to on foot car bus etc but avoid these crooks.
Unreliable and unhelpful
Ordered a parcel from overseas. Parcel to be left at a safe place. Tracking said it was delivered. Despite being home at the time, I saw no one nor heard the doorbell ring. Have asked for an investigation, was told they have spoken to the driver who said the parcel was delivered. Then where is the parcel? This isn't the first time either. For a government owned organization, the service, reflected in the number of negative reviews is appalling.
Do not use , worse service here then india
I sent 2 parcels from India to Perth, Australia in Dec 2018 of around 20kgs.
The Australian post person went to the wrong house and left a collection letter .... Obviously I did not get this. Then the post office sent it back to India, without calling or emailing or trying to get hold of me to advise me first. It wasn't until I got hold of them they informed me they had "photo evidence" of leaving it at the wrong house.
They have not been helpful at all, one gentleman left an incredibly rudely toned message on my voice mail which I still hav...e and now it is June 2019 and they have decided they can give me compenstation. This would be easy if I could get my customs letter from india .... which they never reply too. I have message aus post asking for there policys to be sent to me on compensation seen as this is not my fault at all as the post man took it to the wrong place and I have spent a lot of time trying to patiently communicate with them. Honestly if you can .... use a proper courier company .... even tracking does not work Aus post when then take it to the wrong house.
Lazy courier service... half-star!
Courier service person is too lazy to place the parcel gently by the door, instead chucks it like a garbage causing damage to the package... why?!!! Oh m gosh... no respect for other’s items... go find a job that suits you!!!!
A New Delivery Process
It is not first time when a delivery person leaves an aviso of the parcel then bother to knock to door.
It looks that is an new convenient AusPost procedure forcing me to pick up the parcel form post-office.
Folded my newborn son's birth certificate and shoved it in the mail box
Such incompetence are the aus post who folded my sons birth cert and shoved it in the mail box. I unfortunately am renting in a dodgy area where my mail box was broken into just days before this happened.
Wrote to Auspost and they said "item was collected. We will close this case"
Didn't address how document shows "important document/sign to receive/do not fold" and how someone may have forged my signature.
Aus post are just like taxis and hope they eventually die..soon.
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Questions & Answers
I posted via international courier from Perth to Sri Lanka it’s been 4 business days but the package still hasn’t left PERTH. Cost me near on $100 for a 0.5 kg package that’s supposed to take 1-2 days deliver.
Is something wrong or is it not tracking correctly ?
Ibne F.Australia Post
I would be also frustrated to see that despite paying the premium price, my international courier still has not left Perth! I' ve checked our postage calculator and can see that the international courier from Perth to Sri Lanka, should be delivered within 2 business days. Also, I cannot see any operational issues with our overseas delivery partner Sri Lanka Post. I would like to investigate further. If you are the receiver, please advise the sender to contact us. on the other hand, if you are the sender, please provide the following details:
Your full name, address, contact no & email
Receivers full name, address, contact no or email
Parcel contents description & value
Once you have done this, I will investigate further and get back to you. You can also contact our international team directly on 1800 007 678 (Mon- Fri: 7 AM- 6 PM, AEST).
My parcel supposed to come on Wednesday .my tracking update showing me same thing for 2 days. Its in custom.im flying on Monday night.how long it will take to come
Priscila L.Australia Post
I can see this one was delivered yesterday, did you get it? So glad it arrived in time :)
I ordered a package off boohoo Reference number - ANZ103230392 it says its been delivered through APG but has been sitting in transit now for 3days, can you please help me with an update to understand where it is? Thanks
Priscila L.Australia Post
Happy to! Your parcel arrived in Sydney yesterday so it still needs to go through border clearance procedures before it's handed to us. The in transit scans prior are not physical scans of your parcel, they were scans in relation to the sender sending us the manifest and we approved it. From here you will see physical scans only :)
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