- Early
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- On Time
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- Never Arrived
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- Never Collected
So awful. 24 hours to be picked and packed and reach Australia from overseas. Nearly 2 weeks later no sign. Every time I raise an issue they close it without resolution. Twice now. Still waiting for a response that isn't contact sender. Called customer service, after great efforts navigating the keypad maze, got connected to the rudest person on the planet. Keep up the good work AP Show details
Austpost keeps getting worse promised delivery constantly delayed now 2 extra weeks Tracking shows they send it from Airport to melb Sorting to another sorting site back to the Airport back to Melb back to the other site in an endless loop . This is the thiord package in a row now Show details
Absolutely zero accountability! What a joke!! Ordered a helmet from Germany, paid ridiculous postage costs only for an "attempted delivery" to an unknown address with driver saying attempted delivery which was a blatant lie, then costing me time and money to drive 20mins to a post office wasting over an hour and fuel to collect. Made a complaint… Read more
and wanted a refund for not providing a service and was told it "doesn't meet the guidelines for compensation " so it seems fine in this world to charge for a service then not providing said service and thats cool no problem. Absolute joke of a company!
Thanks for nothing!
Reviews with attachments
Thank you Auspost customer service! – I contacted AusPost re: an incorrect address on my international parcel, coming from Israel, customer service called me the very next day & managed to intercept my parcel & attach the correct address. The gentleman whom I spoke with was so lovely, I’m very grateful for this man, as I needed the item for a new job I’m starting. Thank you so much Australia Post!!! ❤️❤️❤️❤️❤️❤️ Show details
It's a hit and miss with customer care consultants – Was expecting a parcel sent from US via USPS ( priority mail) on 29 th May. Due to Corona and BLM protest it was sent on June 11th from international port. There is no way to track the item as USPS tracking is only predictable and gives only ETA. I followed up this with different Australia post consultants and each time their story was different.… Read more
( One staff basically stuffed up although nothing major). If you are on top of things and insured you are lucky to receive although arrived 2 weeks late( this is after giving ample amount of time for priority mail delivery) . I received the item on July 1st week. Suggestions to Australia post - please coordinate tracking with USPS if you tie up with them. I'm did not consider Shopmate service as they are not transparent with their postal charges. So much hidden fees once you ship the item.
AWAITING DEPARTURE – Can someone help me? I’ve sent a parcel from Australia Fair QLD to Taiwan via express post. Is in transit for 9 days now. When i checked my parcel still in sydney since last saturday and awaiting for departure. It’s been 5 days there and no update. I paid for express post $131 but the package is not moving. The thing is that’s my birthday and anniversary presents for my boyfriend. And i’m looking forward he’ll receive it by this week. Show details
I rarely leave negative reviews, but this experience was unacceptable because the failure was not just a delay - it was a HUGE chain of handling and communication failures. My birthday present parcel, after being shipped from overseas, was delayed for almost a week. That's okay, delays happen, outside variables are unpredictable. However, there… Read more
was NO meaningful explanation or proper communication on ANY channel.
Upon checking the Australia Post app, I noticed that my receiver's address had been misspelt. I then lodged a complaint, asking for an explanation for what had gone wrong, if the delay was because of the incorrect address. I also left my correct address in the complaint. That complaint was received, yet ZERO meaningful action was taken.
The next day, I got a huge surprise! The parcel was then marked "return to sender". NO COMMUNICATION, NO CLEAR EXPLANATION, NO COMPLAINT REVIEW, NO FAIR CHANCE TO RESOLVE THE ISSUE, NOTHING.
Next, I gave a call to the Australia Post for an urgent complaint and explanation. I was informed it could be intercepted. Unsurprisingly, interception also FAILED.
The funniest thing was, I later rechecked the address details from my purchase and confirmed the parcel had been correctly spelt by both the sender and receiver. WHICH MEANS THE COURIER/INTERNATIONAL PROCESSING WAS THE CULPRIT.
What makes this so poor is that if it was just one delay, I would've laughed or said "Understandable".
Nothing about my experience was understandable in the slightest. I was failed again and again and again and again and again and again. I paid for the service, the service trolled me and injected errors, the service refused to communicate and then decided to act on my behalf - by returning my parcel.
This is not a tragedy, it's the definition goddamn FARCE!!!
Corrupt & Unaccountable: A National Disgrace. I'll get straight to the point - In my opinion, our national postal carrier is an unaccountable, inept & corrupt organisation, with endemic levels of staff theft. If it was a commercial enterprise, its failings would have warranted a Royal Commission long ago, but it's not, so the abuses perpetrated… Read more
on its customers will continue.
The reasons why nothing has not, nor will, be done are pretty well outlined here >>> https://copilot.microsoft.com/shares/LfeMEF7ERke43fHykWCCg
Below are just some of the stats* uncovered by an ABC investigation into this organisation
>10,000 identity documents 'lost' in 3 years (including over 3000 passports). > Personal / Financial data from 1.6M Super accounts stolen from Melbourne GPO > Over $400,000 worth of goods stolen by 1 contractor alone. > Hundreds of Bank Cards stolen and fed into $1.4million fraud scheme.
The above incidents contributed to an 8.5% increase in complaints to Postal Ombudsman in last FY alone.
These numbers are shocking but also abstract. . .; until it happens to you....
I purchased a rare part for my car from a German Vendor. It shipped 24/12/25 in a carton ~1.0 x 0.7 x 0.3m in size & 12kg weight. Carrier was DHL.
The Incoming item was scanned at Australia Posts' Melbourne Sorting Facility on Jan. 2 at 10.26am. Jan.5: Tracking (attach #1) advised an ETA at my Sydney address of 5-6 January.
Jan 8: Item hadn't received any further scans, so I tried to contact an AU Post consultant via 137678 Enquiry line # of times - but kept getting sent in circular loops by Chatbots. I eventually interacted with an online consultant only to be told the service was for Domestic Parcels only (???) and re-directed back to the Enquiries line.
Jan 12: After 30+ min on hold I managed to speak to a consultant who told me she couldn't locate item and (again) advised I wait until 20th January after which AU Post would investigate (as per website).
I didn't like this timeline as I suspected something was amiss, so I filed a query. (refer below link) https://copilot.microsoft.com/shares/7Vria9kRbpSNJE7pc97Hm
Jan 19: Received Item "Lost" letter from AU Post (refer Attach #2). The letter included the phrase: "With all possible checks completed, we regret to advise that we can't locate your parcel. Your parcel is now considered lost."
I very much doubt "all possible" checks were undertaken, for the following reason.
The appeal of these vehicles (hence persons able to ID the parts from the manifest) is very limited. Even a perfunctory internal investigation* could have determined which staff working that day might have had a motive to "lose' the carton by X-referencing vehicles owned by staff / contractors.
Jan 20: Requested data* to support AU Posts' claim a thorough investigation took place. * (Scan History, Date Stamps, Handling Logs, CCTV review, etc)
No response from Australia Post to the above request has been received to date.
Jan 20: Filed Complaint with PIO < attach #3 >
Jan 23: Posted details on a Car Forum: A poster stated he'd been advised to avoid Australia Post by a Poste Italia contact due to another car parts shipment going missing at Melbourne Sorting Facility.
As the ABC stats show, my shipment's just a drop in the ocean of AU Post's failings.
It's a pretty sad state of affairs when you can't even trust your National Postal Carrier.
And It's not just AU Post throwing customers under a bus. To date, my complaint to the Ombudsman has achieved nothing of substance.
As anyone who has attempted to get redress* from an unethical Employer/ Corporate/ Contractor / Strata body etc will tell you; government support is often non-existent for wronged consumers.
* 'Watchdog' bodies are often funded by the very organisations they're meant to regulate, so are effectively just legal lip-service set up to project the facade of Rule-of-Law.
The ABC's figures are staggering and should be a source of shame & disgust for anyone harbouring the illusion we live in a country where wronged consumers are confident of redress through rule-of-law.
A high-level investigation into this unaccountable and opaque organisation is way overdue.
That said, I'm not holding my breath. Australia Post is (in my opinion) a Jobs-For-The-Boys syndicate masquerading as a Public Service organisation, where the CEOs $3M package obviously 'Trumps' transparency & accountability.
The whole situation's farcical and begs the question: Is Australia a First-World country, or just Cosplaying one?
Latest follow-ups
Id*ots just delivered my parcel destined for New Zealand to me. Im the sender!!! No chance the receiver will get it in time for her birthday now. Thanks aus post, New level.of incompetence Show details
Follow-up · Yes it was clearly labelled, and the labels were created by Aus post. I insisted Aus post pay for express post so the item got there in 3 days. However, their error caused a lot of stress, wasted huge amounts of my time, required multiple trips to a post office and my daughter got her birthday present days after her birthday because of Aus post. No apologie, no compensation, no accountability.
Received notice from the tracking app that my parcel had been delivered. And left in a safe place. NO Not at front door, or in common area. It was left outside a garage, in the driveway, that was not mine. Sick of couriers being just lazy, and… Read more
putting a delivery just anywhere. When you don’t receive deliveries correctly, it can reflect on the company sending the item. Please lift your game. Hire people that can read, and actually do the job they are paid for. Luckily an honest neighbour found it and she delivered it to my door. ( I’m aged and don’t do stairs well now)
Follow-up · I contacted them, but received no response. Typical. No companies offer service now. Parcel was not insured, and packing was average. No padding.
With apparent shortage of diesel and jet fuel you'd think Australia Post would try to keep costs to a minimum but no, for past 10 days they've been playing ping-pong with my parcel between WA and NSW. It arrived from Japan in Perth WA by plane on… Read more
20th before being sent to Sydney NSW by plane just so it can return by road to Welshpool WA then back to NSW by road. Now curious if they planning to return it to WA or send it on a trip to visit the Northern states as well. Seems to be trying to compete with Aramex for who can burn the most diesel to get a parcel delivered, so far this month AP is in front by a long margin.
Follow-up · Finally arrived on the 6th of May but there was no explanation from AP why it took almost 3 weeks to deliver it 60km or why the need to take it from Perth to Sydney twice and clock the extra 16,000km. No wonder AP not turning much of a profit despite putting up prices every year.
Positive reviews
Despite my previous review complaining about a parcel which had been mailed early March to the UK and still not delivered by May - I now need to retract those comments. After a lengthy wait to go through the process of being passed from tracking and consultants, I eventually spoke to an international customer help staff member. She was very… Read more
efficient and within a few minutes had located my parcel. Apparently, the parcel had reached the UK within 6 days and an attempt to deliver it was unsuccessful as the residents were not at home. The postman attempted another delivery the following day, but once again the residents were not home. In fact they were out of the country. The parcel was then held at a local post office for several weeks. As it was not claimed, it was then sent back to Australia and I believe it is now in a Sydney depot. Apologies to Australia Post for not understanding the process in place when I posted my first review.
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Amazing service in the post office 3197 Victoria and everything smooth and highly professional! Delivered on time with great communication! posted to new Zealand! Show details
I quite often buy online and have always had David Cassidy deliver my parcels and he is such a gentleman...very professional...very polite and a pleasure to deal with. Unfortunately we have lost him now as our delivery person as from what I can gather he is now doing a different run in a different suburb. I am in Bethania and he has been a great… Read more
loss to a lot of the residents in our ingenia Lifestyle Village. In saying that his replacement is of lovely character and again very professional n polite so that is in our favour. I just have to commend just how efficient Australia Post is....you do a wonderful service....thanking you...Robyn Winchester
Negative reviews
I am a business account holder of over ten years. I accidentally overpaid for two international shipments. I won't go into the details how. But essentially I paid for double the weight on both shipments to Canada. On occasion in the past, I have underpaid for some of my post items, and was quite promptly pulled up by Australia Post's automated… Read more
system and was billed accordingly for the extra amounts. As of right now, I have overpaid $300 but no automatic process exists for over payments. I have lodged two enquiries and still, weeks later, I am still trying to get my $300 back. I was promised a phone call in two days. That was five days ago.
My international express package (that I paid extra postage for) has been on an extended trip around Australia. It came to Perth from Sydney, then went to Canberra, now its back in Sydney. AusPost have changed the arrive time (again) So according to them it's not late now. Their complaint system is an AI with an IQ of 10 who's sole job is to is to… Read more
take you in a frustrating circle and then drop you at the beginning. This is not the first time. I dread any package getting into their hands. Sadly we don't have a choice If the sender uses this awful service. Only time will tell if my package ever arrives or if they will just keep moving the goal posts which seems to be their main occupation.
ORDERED A GUITAR FROM CHINA through ebay. The lead time for delivery was 3 months. This was one month to build and two month sea voyage ( slow boat from China). It finally arrived after 3 months to Sydney. I was tracking it through AusPost app. After enquiring about my delivery AusPost said because the package exceeded 105 cm in length it was… Read more
rejected and would be sent back to China. And there is nothing that they can do to interfere with the process.
Flagged and to be returned to sender because of exceeding 105 cm. It probably exceeded by 100-200 mm. WTH No option for me to do ANYTHING. Why can't I organise my own courier for the final leg or even pick it up myself ? Just can't believe it. If the seller had organised ANY other courier there would have been no problem. I have previously ordered guitars from China before ( AliExpress ) and had no problem by using other couriers. WHAT A JOKE. Really bitter about this.
Recent reviews
DO NOT WASTE YOUR MONEY on EMS (express international shipping) from Japan, as it is only express within Japan. Once your package enters Australia, it is treated like regular mail. Updated estimated time of delivery from Sydney sorting center to Perth metro is now 5 business days. DHL all the way from now on. Show details
If you want to waste your time and money - look no further. The delivery time of any other postal service is much better, not to count the price. The "Extra cover" is just a joke... It's much more likely to win a lottery rather than getting money for your lost parcel Show details
I would strongly urge to avoid using Australia Post for International deliveries. I paid almost $50.00 for an envelope to be sent to Canada with Urgent time- Sensitive documents enclosed. The envelope has disappered after 2 months of tracking. This has caused significant delays involving my immigration in Australia. Australia Post now use AI and… Read more
copy and paste on enquires and chat boxs. Completely useless and so frustrating. Strongly urge FEDEX or DHL if you value your time and sanity.
Delivery window not honoured I received a text notification at 9:12 am advising that my parcel would be delivered between 12:40 pm and 2:40 pm. As the parcel required a signature, I arranged to work from home. I arrived home at 12:24 pm, but later found via the Australia Post app that the delivery had been marked as attempted at 12:22 pm, which… Read more
was outside the advised delivery window. No calling card was left to advise of the attempted delivery. As a result, I am now waiting for further instructions on how to collect my parcel. The delivery estimate provided was not reliable, which caused unnecessary disruption to my workday.
Find out how Australia Post International Postage compares to other Couriers
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Australia Post. When my parcels arrives in Australia and sit 2.5 hours away from me for an entire week only to be transferred to Newcastle on the Friday so now the weekend will have to pass as well before I receive what I've paid for. That's really poor business standards. It has happened too much. Australia Post WAS a great postal service, years ago Show details
The item could not be delivered. It was left at a post office 1.6 km away. I am 76 and cannot walk that far. They wanted to change me $7.20 to have it transferred to my LOCAL post office which is 800 meters away which I can get to. Show details
8 days ago I sent 1 sheet of paper to UK by Express Post sign and deliver service costing over $40 and was told 3/4 days for delivery as it was very urgent. Today 8 days later it has not arrived !! Why are they allowed to tell customers such lies ?? Show details
Unacceptable late, sent Xmas cards on 5th Dec to Ireland to 7 people, all advised received from 5th Jan to 16th Jan. Paid $3 each for international post, total joke and will be the last time I ever send cards at Xmas, go digital. Disgraceful and ripped off. Show details
Package never arrived, I work from home and was home when they claimed it was delivered. They couldn't provide proof of delivery and said they don't need to. basically run by petty criminals. Show details
The WORST delivery service I've ever had the displeasure of dealing with. I had a $200 custom made plushie my friend bought for me from overseas, and not only was it initially sent to the wrong address, it got lost in transit. If you're a business or company, please consider using a different postal service, as they will likely lose you money for lack of consistency in quality. Show details
Speedpak from China. They must hand off to Oz Post, because they say "unable to gain access" (which is total nonsense), and yet again I have to pick up from my LPO, 30 min round trip, yes, it doesn't sound like much, but when it happens 20 times per year, then it is.
Received no sms, email, or card that an international tracked delivery was attempted and failed. Found an urgent reminder card in the mail after work in the PM stating to collect my item before that day! Show details
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