Reviewer Photos & Videos
8 weeks from NZ
NZ Post and Aus post should be ashamed of themselves. Blaming a Coronavirus for their terrible service. We are the worst in the world at delivery it’s appalling. I’m embarrassed for them!
ridiculous and the amount charged
i have now sent 2 parcels one express and one standard leaving plenty of time for the parcel to arrive however my parcels have not arrived till after they are taking over 3 weeks when one i sent was express and the last one i sent was for a birthday present which is next week and doesnt look like they will receive it
- International Economy
- Verified customer
ABSOLUTE SHOCKERS. Why can we not give a zero star rating.
Auspost only have one job to do - deliver mail. It would be nice if they were honest too, but perhaps thats a bit much to expect. As noted 9 - 25 days to get the package overseas (under 500g for ONLY $33; or for lots more it would actually take 2-9 days)
The reality - 17 days to go from one side of sydney to the other. 9 days waiting for the customs guy to see what was outbound (?), a day in the air and now sitting somewhere overseas since 27 dec.
Im sure Ausdpost will be reimbursing for the time wasted engaging with them.
53 days for express delivery - will not take responsibility for anything. Disgusting service and attitude
53 days for express delivery and will not take responsibility. The service is unacceptable and the could not care less attitude only adds to the disgust I feel right now. Your attitude towards people spending huge amounts of money is as bad if not worse than the supposed service itself. Absolutely disgusted you would use the virus as an excuse. 53 days for express delivery is you not giving two hoots about my queries and you sending me false information/and no information. I want to make a formal complaint. Your attitude towards your inept se...rvice is absolutely appalling. The extremely poor star rating and other complaints should tell everyone what they need to know. They are using an illness as an excuse for them not providing or caring about their poor service or the customers who have spent hard earned cash with them
A battle just to get a tracked parcel delivered
Ammended review- Horrible service from Australia Post. Parcel stuck in system for weeks with no updates to tracking. Different story from every postal services officer I had contacted. Upshot, parcel eventually arrived but it took hassling and poor reviews, before anything actually happened. Why can't a system just do its job without angst and intervention?
Pay for letter to sent overseas and after 4 days they sent it back to me. No refund from post office but I had to call a number and give my account number to send me a refund. The worse service just before Christmas. I don’t recommend Australia post . Any business small or large when they take your money they must deliver and if they don’t they must compensate you.
- International Standard
- Verified customer
Absolutely terrible, avoid at all costs
Ordered item in November with expected LATEST delivery of 9th Dec 2020. Item was mot received so I inquired 10days later on the 19th and was informed that it was being processed and had a delivery date of LATEST 31 Dec 2020 - so an item I should have received well before Christmas was now late. I have inquired again today on 31 Dec 2020 because they have again updated the delivery date to be 5 Jan 2020 (almost a month after the LATEST expected date) - AusPost had sent it to the wrong state (note that the delivery address has always been correct...and the update was a result of their incorrect shipment). The person on the phone was not helpful and didn’t have any useful details, neither did the emails from AusPost enquiry. Please avoid AusPost at all costs, I mean Amazon can deliver next day yet AusPost can’t even deliver to the correct state! Absolute joke and they won’t offer compensation because that’s just how they are.
Item stuck at Sydney International Departure since 5th December
I have posted from Canberra to Islamabad on 3rd of December using express post.
Tracking number is EJ266108860AU.
Last status update on tracking website,
"Cleared and awaiting international departure
Sat 5 Dec • 3:29am"
I would like to now the latest update after this or is the item lost?
Unacceptably late parcel
Ordered a gift with express shipping for Christmas to come to New Zealand and took 12 days of multiple “processed by air carrier” updates for it to finally say “arrived at postal carrier’s facility in New Zealand” but has sadly not moved for another 4 days, I sent an enquiry 2 days ago but no response. I’ve followed all suggestions of how to estimate delivery time but the information is telling me it will take 6-12 days to arrive and if not then usually within 3 days of the estimated time but it has now been 17 days.. really unhappy as I was wa...nting this for Christmas Eve. Tracking number: ET150624179AU Also have another parcel being delivered from the same place through AUpost and tracking looks to be taking just as long again so am really disappointed I won’t be receiving these this year at this rate. Tracking number for 2nd parcel that is also on express: ET151899461AU
How Can Australia Post Treat the Australian General Public with Such Contempt.?
22nd Dec 2020.
Minus 100 Does Not Cut This. How Can Australia Post Treat the Australian General Public with Such Contempt.?
I bought 2 items on eBay from 2 different suppliers. (So Ebay speedPAK). EBay tracking has shown the 2 items, for each tracking check-in within hours of one another leaving China and arriving in Australia.
EBay tracking shows the items (i will call them #1 and #2) going through Aust Post Redbank Plains Depot, Aust Post Kearneys Spring Depot. And Item #1 checked in to Kearneys Spring Depot 6 hours before item #2.
Item #2 was delivered, item #1 was not delivered (here we go yet again) so figuring it has been either been "lost" or "stolen"....I will ring them.
Ph call #1. (20 mins)....The operator continually spoke over me. And I kept repeating "you are talking over me" The upshot of the call and the Crux is Aust Said (even though eBay Tracking and Australia Post Tracking obvious communicate to one another) "Oh we Can Not see the items tracking with the tracking number from eBay" "Go back to the sender and ask for an Australian courier Tracking number" "And check which company they are using in Australia" "It may Not be Aust Post". I just happened to have to ring Aramax (Aust Post) about another issue and asked about tracking etc. Reply..."Once an item is with Australia Post, It Stays with Australia Post, Not Aramax, nor Anybody Else" Ph Call #2. (13 mins). I try to get through to the operator and go to automated message about abuse, and then sat on hold for 13 minutes then the call misteriously dropped out. Ph Call #3. (30 mins).Ok, thats interesting, I turn my number to Private Number, and Then ring and I get to talk to an operator. Same old Garbage Conversation.. Aust Post "We can not track your parcel from the eBay tracking number" Me... "but i can see the tracking Kearneys Spring Depot etc" Aust Post "No i don't have that tracking number here" "I can't see your item" (but we manage to spend a full 30 minutes talking about an item that Can Not be seen ot found on the Aust Post pc). 23 Dec 2020. EBay Tracking. Item #1 has gone back to Aust Post Redbank Plains Depot. Well Done Aust Post. So eBay and Australia Post obviously do communicate to one another. Like anyone else I can see the real time tracking on, My eBay-Purchases. Who are you trying to kid Aust Post.
Happy with service.
My package from America arrived in 3 weeks and 1 day. It was in perfect condition. Good service with it being Xmas and COVID and all the online shopping people are doing. impressed with the service. Thanks
Most pathetic service
I’m home every single time a card is left, maybe knock on the door and do your job??? was expecting a parcel for an Xmas present, it was taken tot he post office and returned to sender without warning. Disgusting service
Sent express parcel for Christmas, still in Australia
I sent my parcel early and express for Christmas, and it's the 21st December now and it has been cleared for intl departure since Dec 1 but it hasn't even left Australia. Very disappointed, you at least need to update your estimated delivery times. This is the second time now that I have sent an international parcel this year, the first one was several weeks late.
Tracking no. EJ265578014AU
- International Standard
- Verified customer
Very frustrating. It seems my cat's flea medicine will not be here by Christmas. Now I have to find something else to get him until this stuff gets here. He already had a flea collar, and I don't want to give him multiple flea treatments...
With family overseas I have been a frequent user for some years. Every parcel delivered in good order and in expected time frames. Tracking is an excellent service. Very happy with this service
Auspost is useless
Parcel was sent from USA to Sydney and arrived for clearance on September 30th. I waited 2-3 months for it to finally process through facility until 2 days ago I woke up with my tracking stating “Pending” this is absolutely ridiculous I have waited almost 4months for my package just for it to get either stolen or lost. USPS still shows my tracking however auspost doesn’t at all and I’ve waited 3 days for an update still nothing tracking is LH112093634US. Never had an issue like this before very suprised even during peak covid
Absolutely horrible, avoid at all costs.
I'm expecting to receive a package, a gift for my wife for my first anniversary from the US to New Zealand. Estimated arrival: 10th of Dec.
arrives 4th of Dec in Australia, and supposedly ships to nz on the 8th! after "processed by air carrier" 5 times, for absolutely no clear reason, no updates for 5 days. nothing at all.
Customer service has been absolutely useless, and passive aggressive too, and made sure not to tell me where my package is. I believe they have no clue.
Also, they moved the date of arrival to between the 17th and the 25th! beyond my anniversary date!
Absolutely horrible. Avoid at all costs.
Do not use Australia Post
31 business days and my international express parcel to the Netherlands has still not been delivered. Formal inquiry never started until I phoned them. They say it's not lost but they don't know where it is. Australia post should not offer a service if they can't provide it. I would rate Australia post international zero stars if I could.
International Express Post to Taiwan
Sent important documents to Taiwan for my Au visa..lodge last Nov 20 and still waiting for updates. Tracking number is EJ264912028AU. Took 45 minutes to get in touch with International Team and still could not give us a definite answer. Asked to call back by early Jan 2021 but our visa is expiring. Have i known it would take so long, i would have used Fedex. You need to be more transparent with delivery times so your Clients can make informed decision. The documents cost a lot of money...notarized and go to consulate only to be wait in your storage.
What is the point of having TRACKING numbers??? Your staff don't even update them!
What is the point of having TRACKING numbers??? Your staff don't even update them and it only comes in handy when my items are stolen from your facilities! Halfwits! LK105896689AU. I handed this lot of items to Dingley Post Office over a month ago. And once again non of you know where the heck it is. The NUMBER OF STOLEN ITEMS FROM AUSTRALIA POST NEEDS TO BE INVESTIGATED! As the number of my items stolen has reached about a dozen over past 2 months. I don't believe that I should have to pay EXTRA INSURANCE because your postal company is unrel...iable and unaccountable!! So once again I will put in a lost form and accept your $100 for the $300 worth of antiques. Your highly profitable postal service is costing your customers much more than your figures indicate. Most people accept when they use your postal system at their own risk and the chances that the package will arrive on time or at all is always a GAMBLE with Australia's undeveloped and unreliable Postal Service. Merry Xmas on behalf of my Mate in UK that will not be receiving the items I sent 6 weeks before Xmas!!
Questions & Answers
Hi, my package was lodged on Jan 8th and is has been processed by air carrier since yesterday. My order number is CF138231196AU . Any idea on when will it be arriving? Since I live in Ireland, any idea on where my package might be? Thank you :)
Can I please have an ETA on ET153236598AU. It has been processing with the Carrier for the last 4 days?
I sent this to Japan on the 29th Lp104919128au
Stuck on processed by air carrier for 4 days
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.