Australia Post International Standard

Paid for a postage label from my business account, label was generated by Aupost and they returned my parcel asking for more money after paying the postage, buyer on eBay paid US taxes but this wasn’t enough for Aupost. They stole my money and they… Read more

won’t refund what I paid blaming the customers that they had to create an account with a third party they use to collect more money. Sendle and other companies don’t use these shady tactics or hide information from customers to later blackmail them asking for more funds.

Good courier – I am happy with the overall service of Australia Post. Compared with other couriers, they are good. My parcels arrived on time and their tracking system has recently been upgraded to more detailed and clear. Show details

Australia post wins again – I am always impressed by the high quality service every time I receive a package. The delivery people are always friendly and they even pat my puppy. I love the fact that I'm always kept up to date on tracking information. Great customer service Australia Post. Show details

Delivered timely and well – I had a parcel delivered from over seas. It was delivered quickly, and the package was in perfect condition. I really didn't expect the parcel to arrive so quickly. Show details

All parcels seem to stop at Narangba Postal Center. Why?? Tracking goes well until parcels get there. Then tracking just repeats on Narangba. Sender already had to credit me for late parcels. Where the heck are they?? How embarrassing for auspost and costly for overseas sellers. Putrid 'service'. Show details

Unacceptable late, sent Xmas cards on 5th Dec to Ireland to 7 people, all advised received from 5th Jan to 16th Jan. Paid $3 each for international post, total joke and will be the last time I ever send cards at Xmas, go digital. Disgraceful and ripped off. Show details

The WORST delivery service I've ever had the displeasure of dealing with. I had a $200 custom made plushie my friend bought for me from overseas, and not only was it initially sent to the wrong address, it got lost in transit. If you're a business or company, please consider using a different postal service, as they will likely lose you money for lack of consistency in quality. Show details

I dont understand why tracking is for? When the scanner reads it, does it read that its supposed to be in another area, and not to be delivered and supposed to be collected by parcel Locker of Australia post? But no, its scanned and put into a delivery van and gone out to delivered at a non existing address, but a parcel Locker, and the driver… Read more

hits delivered!! when my parcel clearly says Parcel Locker.so where did he delivered it too? Why im buying Amazon, and use UPS or FedX from now on..

Absolutely terrible service. Every time I use this post office, something goes wrong. Items are either lost, delayed for weeks, or never show up at all. The deliveries never arrive on time — not even once. The service is extremely slow, disorganized, and unreliable. It's frustrating to deal with them, and there’s zero accountability when things go missing. Overall, a rubbish service that seriously needs improvement. Show details

i had been waiting for like 15+ packages. 2 of which are through auspost. what do you know every package on time or early except the ones through auspost. 2 weeks late on 1 and still waiting on the second. Auspost quality of service and speed for deliveries has fallen dramatically over the last few years. used to be the best but now one of the… Read more

worst. sometime they dont knock just put a card on the door. the stupid driver didn't see me standing on the side but i heard him pull up. lazy crap just didn't want to deliver and wait for a signature in my opinion. The box was also squished. $200 lights squished. haven't been able to test to see if they even work with how the box was

I have been using Australian post for a long time for my small family business. One of my package to Canada was returned to me because of Union strike. I booked the package before the Strike. My package didn't even left the country, but they haven't issued me any refund. They mark the packages as delivered even they haven't did so. I went to my… Read more

local post office and they said " we can't issue a refund because you have booked it online, so You have to get the refund online too" Aren't all Australian post offices are connected? They have also returned few US packages too (they haven't left the country either) and marked it as delivered with them too. They are ripping off small businesses .

Multiple times they have "attempted delivery" by not even coming to my house. someone is always home in my house, no photo showing that they were actually at my house, no "we missed you" card and I was at home all day on the occasions they claimed to have attempted delivery. Show details

Ordered an item from china, arrived in good time at Adelaide airport on 17/09/2025 , i thought great will receive in country South Australia in a couple of days, wrong it is now in Brisbane Queensland , here it is 24/09/225, ( go figure ) Show details

Listen to this what a joke I called customer service in the post office to let her know that the parcel am receiving from Australia post it dosent contain the street number . I asked please add the street number to your system , she said clearly I can add the street number to the delivery! I asked her then haw am ganna get my delivery, she turned… Read more

around and said we will go to ur street then we take it to the post office!!!!!!!!!!!!!!!! And haw am ganna get my parcel ???????? No answer at all now god knows were or which or haw am ganna get the card to collect my parcel …….. the dumpster

I sent a parcel from my local post office to The UK . First the sent it to my address instead of the delivery address in the UK .Then they lost my parcel in the UK .Then offered 50% of the value of the item as compensation .I have spent 20 months trying to get paid my compensation with out success . Show details

Worse international delivery service. They keep on repeating the same mistake even when the customers complain about it . Some staff are unwilling even to help . Not able to track the parcel that has been returned to us after it got cancelled because of their irresponsibility. Not recommended for international delivery service Show details

Parcel qent from brisbane sorting facility to toowoomba for delivery today or tomorrow and is now back in brisbane and will not arrive on time despite being marked urgent Show details

The low budget/stakes company where I ordered from (and expected so little of) has kept me completely informed EVERY step of the way in both their app and via email, to the extent that I knew when the parcel exchanged hands in CHINA. The second it cleared customs and dropped into Australia posts incapable hands, it has dropped off the map. No… Read more

updates, no location (apart from with Aus post) and no estimated delivery day or time. This is far from the worst experience I've had, but I just needed to add to the chorus in general, to relieve my frustrations with such a DISMAL and inadequate "service".

After package arrives in Brisbane it travels to almost every other capital city in two locations per city before it gets to my state's capitals. It's crazy how slow the postage is these days stop blaming everything on covid start using computers to work out the fastest way to ship stuff in your boxes. AND stop losing stuff. Show details

I actually hope my parcels don’t ever go through Auspost ever again! Why the hell have a contact number when they are either NOT AVAILABLE or you get directed to some stupid robot crap that never tells you the right answer when all your trying to do is talk to a human! The CEO needs to sort his crap out or give up his or hers job! I ordered 2… Read more

parcels from a site in China where everything went smooth till it got to Australia now I received one of my parcels which I ordered both one after the other (which was also the matching pair to the one delivered ) and my app said the arrive at the same day and after tracking them both to Adelaide STH AUS now my other parcel is on its way to QLD Brisbane and won’t be here for another week or longer! Now the person only gets half of his present till the other one gets here! And all they can do on the phone is hand me to a robot saying “ yes your parcel is arriving on time’ NO IT BLOODY ISNT YOU CLOWNS! How the crap does that even happen when they both were only 40 mins away from its destination??? That CEO in Melbourne needs to quit his job and hand it over to someone else responsible instead of sitting in his million dollar house made from everyone he crap is over! Quit your job ya idiot!

LIARS – I have a parcel coming last Friday but I didn't receive it. On the tracking record, it says 'Attempted delivery' which is clearly a lie. My wife was at home the whole day but nobody came to knock on the door. I also have multiple CCTV cameras and none of them captured any footage of AUSPOST staff. I tried to contact their customer service online… Read more

but it was helpless. To be honest I am OK if the parcel was coming a bit late but I feel angry about their lying about the status and the attitude to solve the problem.

Getting worse and more expensive – Terrible service - supposed to take 8-10 days. Average is 6 weeks. If it arrives at all. If it arrives at all. Take no responsibility. 4 weeks after postage strike in Canada ended they still refuse to accept packages for Canada. Show details

No Delivery Was Ever Attempted – Why do you feel the need to tell lies? My tracking information came up "Delivery Attempted, Unsuccessful". I was at home the whole time. No one came to my door. I spent the morning working right outside the front of my house. I would like an explanation why you said you attempted delivery when you clearly did not. I guess I will now have to waste my time driving to a collection centre. I should get my postage refunded for the inconvenience. Show details