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postie didn't came. didn't call. didn't ring bell. and I received massage you are not at home and go to collect 4-5 km away postoffice. what a pathatic service in Australia. even third world countries has better postal service. Show details
I live in regional Western Australia, and order a lot of stuff online. Austpost is generally pretty good with its delivery performance, BUT: while packages ex the eastern states move quickly, when they get to the sorting facility in metropolitan Perth at Boorna Wangkiny Mia in Welshpool, they bog down, often for 3 days. This is touted as state… Read more
of the art automated, but its' record is that it's a unionized slow train. Cummon, Austpost, cast off the shackles and get this facility living up to its promises. The way it is right now, it's a major bottleneck in the free flow of packages.
Nothing happens with this mob. Absolutely pathetic! Late deliveries, no drivers, no tracking updates and no one cares at Australia post because if they did, we'd have reliable workers delivering the parcels we pay these lazy fools to deliver Show details
Reviews with attachments
Always friendly and polite, these people are awesome delivery persons Show details
Continuously supply me with accurate updates and on time deliveries. Although no company is perfect the way Australia Post strives for it they would have to be close. I couldn’t imagine any supplier wanting to use anyone else for deliveries privately or commercially. After dealing with Team Global Express and their 96% Failure rate to their customers it’s so refreshing to have Australia Post there! Show details
Australia post delivery - packaged box x1 and parcel x - receiver Very friendly Australia post driver, rang doorbell and waited patiently, about 30 seconds (!was washing up in the kitchen at the time). He was polite and courteous - his name was ? Dashan - not sure how to spell it. If an Aus Post rep sees this, I'd love for him to get the positive feedback! Packages arrived in good condition in a decent timeframe Show details
Whoever’s the postie delivering parcels in around Kurralta park, he’s so freaking lazy and fool. Falsifying delivery status as “unable to access” just because he saw “detour” sign while the street is open and clear of any obstruction and can be accessible just fine. If other couriers can deliver my parcels normally, obviously his own laziness is… Read more
the only obstacle that stops him from doing his own duty.
Other than that, instead of leaving my parcel at the nearest depot/lockers which’s 650m away from my place, he dragged it all the way to Plymton 2.2km away from my house. He can’t even do math! He ignored it for in own convenience. I don’t buy an excuse that the depot was full!!!! And actually, my parcel doesn’t even need my signature, he could safely drop it at the door step!
Customer service’s also useless, keep saying “We understand your frustration bla bla bla” but do nothing anyway! If you really give a damn, why declined a redelivery request? It’s not even my fault, your postie lied but I have to suffer the consequences of his fraud! They’re never gonna solve the problem for me and in the end I have to clear it up on my own. Amazing service!!
And I’m sure my complaints are gonna be treated just like farts, it’s stink and annoying but it’ll go away, why bother, right? This is not the first time. I see the patterns now. And you know what, in order to fix this, your postie has 2 options: 1. Do better on his work 2. Work better on his LIES
1 Star, minus if possible. – Frustrating, expensive, and completely illogical routing Australia Post’s service has been incredibly frustrating. They are expensive, painfully slow, and their logistics make absolutely zero sense. Yesterday, my parcel’s tracking showed it was only 3 km away from my house. Instead of out-for-delivery today, it was… Read more
scanned 25 km away in the completely opposite direction. How a parcel travels further away from its final destination when it was already practically at my doorstep is beyond me. its even travel through Sydney 3 times.. for what????????
You pay a premium for postage only to watch your package go on a scenic tour across the state while delivery dates keep getting pushed back. Dreadful service and zero accountability.
Deliverer turns up with SMALL parcel, does not even leave vehicle as he can see there is stairs to go up to drop parcel, decides its to hard, puts down a safety hazard as reason cant deliver..yet every other delivery service never has an issue....PURE LAZINESS...just added the photo the delivery person took of the so called saftey hazard he faced,… Read more
and the size of the item ...( all 400 grams of it)... said LAZY CRAP, had to endure...Even a toot of the horn and i would of made the perilous journey down this treacherous path for he/she, they/them or what ever it is now people call themselves..
I repeatedly get an email to go to the Post Office to collect my parcels. But they are addressed to my business so there is always someone in attendance during business hours. It really isnt good enough as a fee has been paid for delivery, which I do not believe has even been attempted. No wonder parcel post profits are high. We are being charged for services not given. Show details
Worst service but increase the price every year, my parcel over 3 weeks from Sydney to Melbourne still on the way. Show details
It's my opinion that criminal organisations have infiltrated the Australia Post sorting facilities and transport hubs. It appears that precious metals have been disappearing at an alarming rate in the last 12 months. This has been well documented among coin collectors buying online. Also, bullion has been vanishing via the Australian post delivery… Read more
system. You only have to read reviews from the Perth Mint or forums. Years ago this would never happen, but these days goods that vanish without a trace is common with Australia Post. The Benalla Post Office was approached by myself expressing my concerns about the issue, they had zero interest in the matter. When I asked the lady at the Benella Post Office if postal workers carry mobile phones on them, I was told that's "confidential information". I asked this question because mobile phones can have metal-detecting apps installed on them. A simple wave over a parcel can detect if precious metals have been packed. Since Australia post don't care about theft, and you like to buy the odd piece of jewelry or coin online there is a big chance it will not arrive. That would also apply liquor being delivered. Makes no difference if the parcel has tracking or a signature on delivery. The contents will arrive opened with the goods missing. If you lodge an investigation with Australia Post in regard to lost or stolen goods, don't expect any effort will be made into recovery. So if you have an interest in a life of crime or belong to a criminal entity, send your resumé to Australia Post. They would love to hire you.
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Australia Post lost $88.5 million last year. Their CEO took home $2.68 million including bonuses. This is how they’re trying to reduce it. They are chasing me for $5.50 I don't owe them. Australia Post quoted $66.80 27th April for my parcel. I paid it. They are now demanding $72.30 — an extra $5.50 with zero explanation. Their own website… Read more
quotes the same parcel today at $61.71. So overcharged and they are demanding more. No one at Australia Post can be reached to ask why….. I imagine everyone just pays it. PACKAGE: to Strathmore Vic: 38*38*32 8kg Perhaps if the CEO took a slightly smaller bonus they could afford someone to answer the phone OR at least explain why they think the money is owed.
If I could I would give absolutely no stars ,we had a problem with two parcel deliveries hanging out of our letter box ,we have an apartment and the letter boxes are small ,we took photos of how the parcel was hanging out of our letter box and sent a complaint to Aus post ,they did investigate,but not properly,they were happy with our parcel… Read more
hanging out of the letter box ,this is not the first time we have had this problem ,even had parcels stolen,but it seems Aus post are ok with that what a disgrace not only the delivery person but the complains department as well,photos don't lie and neither do we
Australia Post seems to be going downhill fast, as far as parcel deliveries go anyway. Communication and delivery times used to be great and almost always delivered at the time they specified. Now we get ad hoc communications (sometimes none and the parcel just arrives or never does) along with unfathomable and wasteful delivery journeys. For… Read more
example, I purchased an item from a retailer at BATHURST on Wednesday morning which was to be delivered to me at Mudgee. The parcel was picked up by Auspost later that morning and approved for shipping at 12:50 pm that day.
Next entry was that it had arrived at a SYDNEY sorting facility on the Thursday late afternoon. Next entry it arrived back at BATHURST on the Friday 1:00 am and it's still stuck there.
So Auspost wasted two days and their time and effort shipping the item from Bathurst to Sydney and back to Bathurst again!
If Bathurst had simply put the parcel on the next Mudgee bound van I would have received it Thursday morning.
As it is, because of their crazy shipping zig-zags I'll be lucky to receive it by the next Monday!
This is not the first time this has happened either. I ordered an expensive ceiling fan from a retailer in Brisbane. The delivery journey showed it went from Brisbane to Sydney and back at least FOUR times. Finally it was officially declared lost and the retailer had to ship me a 2nd fan at their cost.
They badly need someone with an ounce of brains to come in and sort out their parcel routing madness and failing messaging service.
Not good enough.
Auspost simply lied about the delivery of a package and even claimed a signature was gathered at the address at 6:00 AM, which is impossible as it is only only open form 9 to 5. They made no attempt to locate the package nor compensate for its theft or lose. This is quite outrageous. Show details
Parcel was marked as “attempted delivery” when no attempt was made. My house has CCTV and a doorbell camera, and there was zero footage of anyone approaching the front door. The only recording shows an Australia Post van parked across my garage entry (at the rear of the property) while delivering to a neighbour opposite. There is no access to my… Read more
house from that side, so a delivery attempt was impossible.
No attempted delivery photo can be provided because none exists.
I now have to take time out of my day to collect the parcel from the post office. Disappointing service and unfortunately seems to be a recurring issue in this forum.
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The instruction was to delver only after a sgnature is done. The person jst put the package at my front door and left. If the package was stolen when I am nt home to receive it, will Australia Post reimburse the cost of the lost item? Poor professionalism reflects poor organisationaland management culture at Austaia Post. Show details
Latest follow-ups
It's a shame that they were once really good but in the last 2 years something's changed and they've gone downhill rapidly. This is the 3rd package they've lost in very similar ways and if you ring customer service they're so hard to understand and… Read more
I'm just guessing what they're saying. This parcel was sent from Burswood Perth WA to Thornlie Perth WA some 30 Km away and it started well by ariving at the correct postal center then took a day trip to the airport and another trip to an office way out of the way then another trip back to the airport and has now boarded the plane for Richmond Victoria. It's going to be 3 weeks before it gets back off holidays touring Aus and returns to Perth WA so that's just ridiculous. I do hope they refund the postage to itech world for their GROSS INCOMPETENCE... You set a new record for stupidity,well done.
Follow-up · I couldn't get a refund until I returned the item that I didn't receive. I sent an empty box back stating this was what I received and got a refund. I purchased another unit from itec world and it was defective so I returned that too and third time lucky I got one that was ok. I think the battery box is still sat in the corner with my celery seeds… Read more
Never underestimate stupidity...it's limitless
AusPost should be closed or sold off. It is useless and getting worse. The tracking app doesn't track, parcels sometimes go on holidays to other states, parcels can take 10 or more days to go from Melbourne to Launceston, some parcels can get from… Read more
Brisbane or Sydney in less than a day after being received then travel around Melbourne for a week or more. The CEO gets paid $3.3 million for what (reminds me of anything Irishman who destroyed a company)? What do the directors do to earn their keep? It is under the auspices of Annika Wells so it probably isn't any wonder it is a disaster and getting worse.
Follow-up · Australia Post has not not improved, but is worse, despite me thinking it wasn't possible. After contacting support a few times and receiving nothing but a standard response and no action, I found it is pointless. Most of the delays happen when parcels get to Melbourne, though some have taken off for a holiday across the country from other… Read more
Absolutely rubbish, I'm sure most of these drivers can not read English. My address has not changed in 20 years, was told that incorrect address. Took it to another post office miles away. Though in the SMS it was written package left "ELSEWHERE. … Read more
Get an SMS it's left on a Post Locker, access number sent, received code, but it's just a bunch of "xxxxx", no number to be seen and nothing to click on.
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Positive reviews
What a fantastic company to deal with. I have NEVER had any issues with Australia Post and their service is second to none. The drivers that contract to Australia Post are also excellent and always use care when delivery parcels. Well Done Australia Post be proud. Show details
Australia Post consistently delivers a highly professional and efficient service. Their reliability and commitment to getting parcels delivered on time is truly commendable. Staff are courteous, helpful, and always willing to go the extra mile to assist customers. The entire process—from lodgement to delivery—is smooth, well-organised, and handled… Read more
with great care.
What stands out most is their attention to detail and strong customer service focus. Even during busy periods, they maintain excellent communication and ensure items are handled securely. It’s clear they take pride in their work and strive to provide a dependable service to the community.
Overall, an outstanding level of professionalism and efficiency—highly recommended.
With all the courier companies around at the moment you would think the competition would be pretty stiff. In all honesty though most things that come through AusPost or Star Track actually arrive, maybe a little longer than the other companies advertise, but at least it gets here and I don't have to chase it up and go to the seller to have items… Read more
resent or refunded.
Not to mention my postie is lovely always knocks on the door with a smile and happy demeanour. It feels like they actually want to be doing what they do. Never throws or damages my packages and if I'm in my car arriving home or leaving and she spots me in the driveway she hands it to me right there.
We all know post can be slow but as long as I get my mail it's still a step above the rest
Negative reviews
They LIED and claimed no one was in attendance, Which was not true. No way we could miss them or with our doorbell and security system. No card in letterbox either. They never came! They just choose not to deliver and take it to the post office and make us pick it up. That is not service and they should not be paid for a failed delivery. Show details
In most cases delivery is good but there have been several times when item was delivered to the wrong address! My daughter ordered an expensive item and received notification it had been delivered, well not at our house, not only was number of the house it was delivered to incorrect the street where it was delivered was nothing like our street… Read more
name, my husband walked all around our estate until he recognised the house front door from the very average pic provided, luckily we found it! Do better Australia Post, hire people who actually have pride in their job, it’s not our job to go searching for our parcels., We pay for a service so please provide it.
All family members were at home waiting for the parcel, but the postie did not knock on the door or make any attempt to contact us. I then received an email stating that no one was home to receive the parcel, which is completely untrue. I paid a delivery fee specifically to have the parcel delivered to my home. It is extremely disappointing and… Read more
unacceptable to receive a false delivery notification when someone was home and waiting. I am very unhappy and dissatisfied with this service. I expect my parcel to be delivered today and would like this matter investigated. The delivery record should accurately reflect what actually happened. At this stage, I would rate this service 0 stars.
Recent reviews
Title: 6 Months of Systematic Negligence: Stolen iPhone 13, False Branch Reports, Refusal to Check CCTV, and Unnotified Case Closure I am writing this review after six months of shocking administrative failure, false reporting, and total disrespect for customers by Australia Post and West Ryde Post Office. 1. Tampered Parcel & Immediate On-Site… Read more
Reporting (17–18 March 2026) On 17 March 2026, I collected a parcel from my PO Box at West Ryde Post Office, Sydney. I opened it inside the post office on the customer table and immediately discovered it had been sliced open, crudely resealed with clear sticky tape, and the iPhone 13 inside had been stolen and replaced with a cheap screen protector. I photographed the parcel on the spot. The photo clearly shows the time stamp and the parcel resting on the post office table with the branch carpet in the background, proving it was taken inside the premises immediately upon opening. After confirming with the sender that the iPhone was sealed inside and that the satchel was completely intact when handed over at the origin post office, I reported the theft to West Ryde Post Office staff immediately. They instructed me to have the sender lodge an official enquiry first and await further instructions. Upon receiving Australia Post’s written instructions the following day (Ref: 71430311), I surrendered the tampered packaging and contents to West Ryde Post Office on 18 March for investigation. Both the sender and I were promised updates as the investigation progressed.
2. Months of Inaction & Uncovering Branch Omissions (June – August 2026) Despite these promises, we received no updates at all from Australia Post. Over the following months, both the sender and I repeatedly tried to follow up:
5 June: The sender chased Australia Post, but received no reply.
13 July: I called the Helpline (13 13 18) and was stunned to learn that West Ryde Post Office had failed to send out the damage report for the parcel in March, leaving the investigation completely on hold.
16 July: I went to West Ryde Post Office in person. The manager located the physical parcel still sitting in their office and finally completed the omitted damage report.
10 August: I called the Helpline and was told West Ryde Post Office outrageously reported the package as "undamaged" (claiming the clear tape was added after delivery).
3. Refusal to Review Security Footage (CCTV) West Ryde Post Office’s claim that the package was delivered intact is completely false. I opened the package immediately upon receipt at their customer table and reported it to staff on the spot. To prove the parcel was handed to me in that exact taped condition, I requested that the post office review their security footage (CCTV), but my request was refused.
4. Secret Case Closure, Broken Email Gateway & Systematic Customer Trap 18 September: I called the Helpline and was shocked to discover Australia Post had quietly closed both the sender's case and my original case without informing either of us, despite six months of repeated promises that staff would call me back with updates. [Name Removed] reopened a new case (Ref: 73909207) and requested photo evidence via email.
21 September: I replied to [Name Removed] email with a detailed description of the situation and attached photos of evidence. But the email bounced back immediately.
22 September: When I called the Helpline again this morning to report the bounce-backs, a second representative advised me to send the photos in separate emails under 10 MB. I then sent at least 9 separate emails, scaling the attachments down to under 1 MB each, yet every single attempt bounced back.
Both[Name Removed] and the second representative gave completely incorrect technical advice, entirely unaware that their own mail gateway blocks external attachments. When I called the helpline again this afternoon to request a direct document upload link, the representative confirmed no such facility exists, and that email is their sole method for receiving customer files. This creates an impossible deadlock and an administrative trap for consumers: Australia Post demands photographic evidence to process a claim, actively blocks customers from submitting it, and then quietly closes cases due to inactivity when no evidence arrives.
Conclusion After six months of unkept promises, false reporting, and administrative deadlocks, I have completely lost faith in Australia Post's service and integrity. Their systemic refusal to take responsibility for missing property and their non-functional support channels leave customers completely stranded. I strongly advise consumers to use alternative courier services that offer actual accountability and working customer support.
UPDATE (29 Sep 2026): Official Refusal Received & Escalation to Ombudsman (Initial Review… Read more
I was expecting four packages. They were high-value items, so they were supposed to be handed over only upon presentation of ID. I received a notification stating that the packages had been delivered. It turned out they had handed them to a guy who just happened to be walking by—he lives a few houses down from me. In the end, I only received three… Read more
of the packages. As for who stole the fourth one... I suspect the post office. At least I got three of them back.
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I am simply tired of having to fight to keep money that is mine. This is not the first time and I… Read more