- Early
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- On Time
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- Late
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- Unacceptably Late
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- Never Arrived
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- Never Collected
No it’s not Australia post it’s actually lazy post. I signed a contract with them to leave parcels at my door from December 2025 to December 2026. I got parcel delivery cards x 2 to pick up at post office. These cards have been sitting in my mail box for days one parcel was a documents from my mother lawyers regarding her will that I needed… Read more
urgently. Lazy drivers. When trying to chase these it has been a bloody nightmare. 3 calls with women who don’t care This is so wrong when I filled out numerous forms last year to leave all my parcels at my door. If I see the driver again today I will give him a piece of my mind. A company that has stuff so many Australians. Not good enough. Get your act and fast.
My parcel is addressed to go to Western Australia and it appears to be stuck in a loop going from Brisbane to North Queensland....for the 3rd time. Cannot get a human to help via online or phone. It has been 2 weeks since posting and its estimate is another week but in is going to North Queensland again so it will not reach my customer for over 3… Read more
weeks least. It needs human interference to correct and Australia Post does not have a mechanism to talk to humans. Id*ots. Tracking Overview
Journey
Past milestone: Label created by sender
Shipping information received by Australia Post
BRISBANE CITY QLD • Mon 4 May, 8.21pm
Shipping information received by Australia Post,at BRISBANE CITY QLD,on Mon 4 May, 8.21pm Past milestone: We've got it
Received by Australia Post
MILTON QLD • Tue 5 May, 9.04am
Received by Australia Post,at MILTON QLD,on Tue 5 May, 9.04am Current milestone: It's on its way Item processed at sorting facility
BRISBANE QLD • Wed 6 May, 1.22pm
Item processed at sorting facility,at BRISBANE QLD,on Wed 6 May, 1.22pm Item processed at sorting facility
BRISBANE QLD • Wed 6 May, 1.30pm
Item processed at sorting facility,at BRISBANE QLD,on Wed 6 May, 1.30pm In transit to next facility
REDBANK QLD • Wed 6 May, 10.20pm
In transit to next facility,at REDBANK QLD,on Wed 6 May, 10.20pm Arrived at facility
FAR NORTH QLD • Thu 7 May, 12.59pm
Arrived at facility,at FAR NORTH QLD,on Thu 7 May, 12.59pm Arrived at facility
FAR NORTH QLD • Thu 7 May, 12.59pm
Arrived at facility,at FAR NORTH QLD,on Thu 7 May, 12.59pm Item processed at sorting facility
WELSHPOOL WA • Tue 12 May, 3.09am
Item processed at sorting facility,at WELSHPOOL WA,on Tue 12 May, 3.09am In transit to next facility
WELSHPOOL WA • Tue 12 May, 10.17pm
In transit to next facility,at WELSHPOOL WA,on Tue 12 May, 10.17pm Arrived at facility
SYDNEY NSW • Fri 15 May, 3.40pm
Arrived at facility,at SYDNEY NSW,on Fri 15 May, 3.40pm In transit to next facility
CHULLORA NSW • Fri 15 May, 10.31pm
In transit to next facility,at CHULLORA NSW,on Fri 15 May, 10.31pm Arrived at facility
BRISBANE QLD • Sat 16 May, 10.23am
Arrived at facility,at BRISBANE QLD,on Sat 16 May, 10.23am Item processed at sorting facility
BRISBANE QLD • Sun 17 May, 4.42pm
Item processed at sorting facility,at BRISBANE QLD,on Sun 17 May, 4.42pm Arrived at facility
CENTRAL QLD • Mon 18 May, 1.30pm
Arrived at facility,at CENTRAL QLD,on Mon 18 May, 1.30pm In transit to next facility
BERSERKER QLD • Mon 18 May, 1.38pm
In transit to next facility,at BERSERKER QLD,on Mon 18 May, 1.38pm Item processed at sorting facility
FAR NORTH QLD • Mon 18 May, 9.57pm
Item processed at sorting facility,at FAR NORTH QLD,on Mon 18 May, 9.57pm Item processed at sorting facility
BRISBANE QLD • Tue 19 May, 7.02pm
Item processed at sorting facility,at BRISBANE QLD,on Tue 19 May, 7.02pm In transit to next facility
REDBANK QLD • Wed 20 May, 4.49am
In transit to next facility,at REDBANK QLD,on Wed 20 May, 4.49am Arrived at facility
CENTRAL QLD • Wed 20 May, 1.56pm
Arrived at facility,at CENTRAL QLD,on Wed 20 May, 1.56pm In transit to next facility
BERSERKER QLD • Wed 20 May, 2.14pm
OMG I had a package redirected over a month ago. Auspoost provides no way to speak to an agent but 3 weeks ago a supervisor did call me and promise they sorted my deliver at that it would arrive by 26 May. Its now June . Web tracking shows its waiting at the old PO, Phone tracking states its being redirected and she stated on the 23rd May its on… Read more
the way - a 3 hr trip. I now have to buy new Business clothes as these cant now arrive on time for this very important interview..
Reviews with attachments
Always friendly and polite, these people are awesome delivery persons Show details
Continuously supply me with accurate updates and on time deliveries. Although no company is perfect the way Australia Post strives for it they would have to be close. I couldn’t imagine any supplier wanting to use anyone else for deliveries privately or commercially. After dealing with Team Global Express and their 96% Failure rate to their customers it’s so refreshing to have Australia Post there! Show details
Australia post delivery - packaged box x1 and parcel x - receiver Very friendly Australia post driver, rang doorbell and waited patiently, about 30 seconds (!was washing up in the kitchen at the time). He was polite and courteous - his name was ? Dashan - not sure how to spell it. If an Aus Post rep sees this, I'd love for him to get the positive feedback! Packages arrived in good condition in a decent timeframe Show details
Australia Post seems to be going downhill fast, as far as parcel deliveries go anyway. Communication and delivery times used to be great and almost always delivered at the time they specified. Now we get ad hoc communications (sometimes none and the parcel just arrives or never does) along with unfathomable and wasteful delivery journeys. For… Read more
example, I purchased an item from a retailer at BATHURST on Wednesday morning which was to be delivered to me at Mudgee. The parcel was picked up by Auspost later that morning and approved for shipping at 12:50 pm that day.
Next entry was that it had arrived at a SYDNEY sorting facility on the Thursday late afternoon. Next entry it arrived back at BATHURST on the Friday 1:00 am and it's still stuck there.
So Auspost wasted two days and their time and effort shipping the item from Bathurst to Sydney and back to Bathurst again!
If Bathurst had simply put the parcel on the next Mudgee bound van I would have received it Thursday morning.
As it is, because of their crazy shipping zig-zags I'll be lucky to receive it by the next Monday!
This is not the first time this has happened either. I ordered an expensive ceiling fan from a retailer in Brisbane. The delivery journey showed it went from Brisbane to Sydney and back at least FOUR times. Finally it was officially declared lost and the retailer had to ship me a 2nd fan at their cost.
They badly need someone with an ounce of brains to come in and sort out their parcel routing madness and failing messaging service.
Not good enough.
It's my opinion that criminal organisations have infiltrated the Australia Post sorting facilities and transport hubs. It appears that precious metals have been disappearing at an alarming rate in the last 12 months. This has been well documented among coin collectors buying online. Also, bullion has been vanishing via the Australian post delivery… Read more
system. You only have to read reviews from the Perth Mint or forums. Years ago this would never happen, but these days goods that vanish without a trace is common with Australia Post. The Benalla Post Office was approached by myself expressing my concerns about the issue, they had zero interest in the matter. When I asked the lady at the Benella Post Office if postal workers carry mobile phones on them, I was told that's "confidential information". I asked this question because mobile phones can have metal-detecting apps installed on them. A simple wave over a parcel can detect if precious metals have been packed. Since Australia post don't care about theft, and you like to buy the odd piece of jewelry or coin online there is a big chance it will not arrive. That would also apply liquor being delivered. Makes no difference if the parcel has tracking or a signature on delivery. The contents will arrive opened with the goods missing. If you lodge an investigation with Australia Post in regard to lost or stolen goods, don't expect any effort will be made into recovery. So if you have an interest in a life of crime or belong to a criminal entity, send your resumé to Australia Post. They would love to hire you.
Absolutely incompetent people running Australia Post. My order has been all around the country, except where it should have gone. Followed the tracking and incorrectly sorted at 6 different locations. Unbelievable. How incompetent is that I ask? Get your act together Australia Post and employ competent employees. Show details
Latest follow-ups
WORST mailing company in the WORLD! if I could use any other mailing company it wouldn't be them! Losing mail, mailing it to wrong addresses, getting lost in centres, touring Australia! [Content Removed]!! Show details
Follow-up · It's has been everything. From medicine to just cheap parcels from Temu to important parts.. the last parcel left Brisbane then went up and down the east coast before coming here.. screenshots are from ONE parcel... when are they ever going to do something about it. There are numerous groups that are based around Australia posts issues.. they are massive.. and yet they still won't listen.
The utter hopelessness of it all – Australia Post would have to be this nation's DISGRACE! I live in an independent garden villa within a small retirement village complex. For 16 years, the drivers have refused to deliver packages to me....& other residents, but instead try to… Read more
deliver to the nursing home, where they just dump the stuff at the front door, or on the internal road....in all weathers.....or down at the local post office. I then have to (at 82, with mobility issues) try & get down there to collect & cart home. Letters! Emails! Phone calls! Nothing works! They are just too lazy & incompetent. WHAT DO I HAVE TO DO TO GET MY MAIL??!!
Follow-up · Very much improved...thankfully
Bought some vintage car trim from a guy on Face Book, not his fault that AP have lost this, he packaged it properly in a cardboard tube and put a signature required label on it. See attached photos. I put in an enquiry for it being well overdue,… Read more
finally got an email reply, this has now gone well past that due date, I phoned and was told to wait longer. Well I have had it, time to make a claim for compensation, but how does one do this? I can't find any way to do this online, so another wasted hour or 3 on hold waiting to talk to another person that has a thick foriegn accent. This also means that unless I can collect it myself I will not buy from Face Book again. Until this issue I have not had any issue with the performance that AP have achieved, but that is now all blown away.
Follow-up · Finally received "compensation" from AP, but it was time consuming and annoying. I would much prefered to have the vintage trim parts arrive for my project. These lost / damaged issues only seem to be for items that are next to impossible to replace.
Find out how Australia Post Domestic Parcel Post (Standard) compares to other Couriers
Know better, choose better.
Positive reviews
What a fantastic company to deal with. I have NEVER had any issues with Australia Post and their service is second to none. The drivers that contract to Australia Post are also excellent and always use care when delivery parcels. Well Done Australia Post be proud. Show details
Australia Post consistently delivers a highly professional and efficient service. Their reliability and commitment to getting parcels delivered on time is truly commendable. Staff are courteous, helpful, and always willing to go the extra mile to assist customers. The entire process—from lodgement to delivery—is smooth, well-organised, and handled… Read more
with great care.
What stands out most is their attention to detail and strong customer service focus. Even during busy periods, they maintain excellent communication and ensure items are handled securely. It’s clear they take pride in their work and strive to provide a dependable service to the community.
Overall, an outstanding level of professionalism and efficiency—highly recommended.
With all the courier companies around at the moment you would think the competition would be pretty stiff. In all honesty though most things that come through AusPost or Star Track actually arrive, maybe a little longer than the other companies advertise, but at least it gets here and I don't have to chase it up and go to the seller to have items… Read more
resent or refunded.
Not to mention my postie is lovely always knocks on the door with a smile and happy demeanour. It feels like they actually want to be doing what they do. Never throws or damages my packages and if I'm in my car arriving home or leaving and she spots me in the driveway she hands it to me right there.
We all know post can be slow but as long as I get my mail it's still a step above the rest
Negative reviews
I have epilepsy and therefore cannot drive. I order everything online. Ive heard all the bad news about aus post drivers not dropping off parcels and simply driving away but saying the owner wasnt home. Ive never experienced it myself until this morning. Literally sitting in the front room of my house I see the postie pull up, not even get off his… Read more
bike, and put a letter in my letterbox. A few minutes later I get an email to say I wasnt home and therefore have to go to a collection point to pick it up. This will require an uber there and back. Im absolutely disgusted in this. Shame on you aus post
So my parcel started at Chullora nsw on Friday arrived in Newcastle on Saturday so my parcel is 51km away they put on my tracking I would receive it either 1st -2nd July but auspost have now decided to sent it on a 2000km journey to Queensland only to be sent it back again WTH come on auspost this is crazy who’s running this show bunch of muppets or what it does not make any sense at all Show details
I tried to Change Leave request on the AustPost tracking site . Multiple times it came back with error message below. Looks like something went wrong. This isn’t working right now, please try again later Why allow that option to Change Leave request - but never working ?? COMPLETE WASTE of TIME trying (even on different days) - still same error Show details
Recent reviews
Horrible service at a premium price. I have been waiting on a parcel from South Australia (being delivered to Victoria) and so far the parcel has been scanned twice - once at lodgement in SA and the other at the centre of postal death Dandenong South where it has been for the past 2 days. Why??? I cannot see why it is so hard to scan items at each… Read more
location. I cannot see why it is so hard to have the mail move at a reasonable pace from lodgement to delivery. We pay one of the highest postal rates in the world and we get 4th world standard postage. I have had quicker deliveries from China - and I am being serious about that, because Australia Post was not involved at all is why. How about giving customers value for money and actually do what you are supposed to do - deliver mail and parcels in a time efficient manner. And, their chat line is useless as well as they just give you the corporate waffle and do not help at all.
World's largest parcel box and home all day with no attempt to even ring the bell. I bet they never even came. Now I have to collect from a parcel box using a code. Amazon are great, why Aussie Post has become so lazy is the great unknown Show details
If you attempt delivery, ACTUALLY ATTEMPT DELIVERY!!!!!! Worst delivery service EVER, they never actually try to knock on the door or complete the delivery. I’m so sick of it. I wish I could choose another service to post things because Australia post is literally useless. Show details
Find out how Australia Post Domestic Parcel Post (Standard) compares to other Couriers
Know better, choose better.
Australia Post isn't what it used to be. It's getting worse every day. They sent the package from customs to four different delivery depots within three days. Not only did the parcel arrive late, but the items that arrived were all damaged. This is the second time this has happened. I tolerated it the first time, but now every parcel is arriving damaged and late. I've asked the companies I buy from to stop sending me parcels via Australia Post. Show details
Again Australia Post has failed to deliver my parcel to my home as paid for. Instead, they took it to the Post Office without attempting to deliver it at my address. The Post label clearly states that the parcel can be left on my veranda. This has become a habit and when I made a previous complaint, I received two separate lies as to why it was not delivered as requested. Below standard delivery service and below standard customer service. Show details
The parcel was mailed from supplier on 29 April to go from QLD to an address in NSW (Metford). On 4 May the tracking stated - Incorrectly sorted and forwarded to correct location EAST WAGGA WAGGA NSW • Mon 4 May, 1.46pm. It has since gone to Sydney and was supposedly no the way to address, today however - Incorrectly sorted and forwarded to… Read more
correct location EAST WAGGA WAGGA NSW • Thu 7 May, 12.02pm. So this parcel, that was for Mother's Day may or may not be delivered in the middle of next week.
Still waiting. This is the journey so far - auspost parcel sent from Underwood QLD to Metford NSW,… Read more
Australia Post lost $88.5 million last year. Their CEO took home $2.68 million including bonuses. This is how they’re trying to reduce it. They are chasing me for $5.50 I don't owe them. Australia Post quoted $66.80 27th April for my parcel. I paid it. They are now demanding $72.30 — an extra $5.50 with zero explanation. Their own website… Read more
quotes the same parcel today at $61.71. So overcharged and they are demanding more. No one at Australia Post can be reached to ask why….. I imagine everyone just pays it. PACKAGE: to Strathmore Vic: 38*38*32 8kg Perhaps if the CEO took a slightly smaller bonus they could afford someone to answer the phone OR at least explain why they think the money is owed.
I am simply tired of having to fight to keep money that is mine. This is not the first time and I… Read more
I do wonder if Australia post delivery drivers are trained in ninja tactics. They slide in like a stealth bomber and just drop your package, they seem to be mortally afraid of ringing the bell or announcing their arrival for some reason. Front door can be open , but nope, the fear they have or the doorbell is beyond understanding. Show details
If I could I would give absolutely no stars ,we had a problem with two parcel deliveries hanging out of our letter box ,we have an apartment and the letter boxes are small ,we took photos of how the parcel was hanging out of our letter box and sent a complaint to Aus post ,they did investigate,but not properly,they were happy with our parcel… Read more
hanging out of the letter box ,this is not the first time we have had this problem ,even had parcels stolen,but it seems Aus post are ok with that what a disgrace not only the delivery person but the complains department as well,photos don't lie and neither do we
Don't know why we provide contact number when it is not been used to contact receiver or sender regarding any issues. Australia Post will re-send it back and make you pay for another postage fee. Beware of them saying that tracking number is invalid, even when you provide them the actual receipt. No customer focus at all, just another money hungry corporate out there. Show details
I had 1 of 2 parcels go missing which were sent together, and after a few lengthy conversations with the office, 1 of which said it would take more than a week for me to receive. The other said they were going to look into it, later got back to me saying they could not locate it. I tried to call the post office where it was going to be delivered… Read more
to and they won't answer their phone. So I can kiss the item goodbye. Australia post needs a kick up the [Content Removed] and another postal service brought in, I'm sick of having to deal with only 1 postal service. 1 star is way too much.
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Aust Post should seek better IT service company to improve user experience on their tracking… Read more