Australia Post Domestic Parcel Post (Standard)

Did not deliver as per instructions, no communication with delivery partners. Would not redeliver despite getting it wrong - instruction on sender info and Aus Post app informed of duplex situation and how to enter. Informed we need to 'pick it up from the post office'. No consideration when informed we don't drive and had provided the appropriate… Read more

information, even after being on hold for 30mins. Terrible service! Not my first time with this store. If we can find alternative delivery providers we will not use Aus Post again. Shameful for such a large provider!

I have been forced to make 4 phone calls to Australia post still without success. I had a delivery from Chemistwarehouse containing important tablets that the driver took to a house further up the street, as I am number 1 and a unit in a retirement village to anyone with even half a brain this was not the correct address. No one home there so… Read more

clever clogs took it to the post office for me to collect. My only means of collecting is with a taxi which I refuse to pay for considering I was home and it was not delivered here. This was a week ago..I wonder if I will ever see my parcel, Chemistwarehouse have washed their hands of it. How these people (drivers) keep their jobs is beyond me a lot are illiterate and we have to live with this.

Sent a collectable oil lamp to a customer packed in a sturdy box, lamp parts wrapped in bubble wrap and packed separately, 1 inch thick polystyrene compartments surrounding each piece and glued in place with hot glue, newspaper filling any gaps, box hot glued shut as well as taped. Lamp arrived to customer in a different box and completely… Read more

shattered. The box would have to have been so incredibly roughly treated for this to happen, almost deliberately. I will never use Australia Post again for anything like this. I bet they won't compensate either even though with tracking and signature purchased they are supposed to. My advice......DO NOT DO IT.

Everytime I receive a package at my address ..Australia post leave the parcel inside the front door of the building without letting me know and 90% of the time the parcel disappears. So I opted for a parcel locker delivery that will help due to my… Read more

working that don’t allow me the time to go to post office during business hours . Now the parcel locker had power surge yesterday and they put a sticker on the machine with an 1800 number to call for after hours collection and the number I called advised me that someone will get in contact …2 days after still no one contacted me …went back to parcel locker and issue hasn’t been fixed . So I contacted the number again and been told that the issue is been reported and if I needed something I should contact customer. On the meantime they keep texting to collect my parcel from locker then they let me k is that my parcel is been moved to post office and than I have a limited time to collected before they send it back . What’s the purpose to have a parcel locker if I have to take time off from work to go and it at post office …Australia post has proven again and again that they are an absolute joke and last thing in their mind is customer service …disgusting

Signed, Sealed and Delivered – Notified me that my order had been received and when I could expect my delivery to arrive. Followed up on the day with an estimated time of arrival. Was very happy with Australia Post as it arrived earlier than expected. Show details

The Australia Post parcel has not been delivered. I received notice the parcel is coming today afternoon - in the morning I opened the gate and also… Read more

on the other side of the property - the pedestrian gate and waited until 4pm for the delivery. At 4pm I received message from the Australia Post that the parcel was left at the Post Office because the gate was locked - that was total lie. I waited at home whole day for this delivery which never substantiated. This is very poor service on the part of Australia Post and this situation happened already few times previously.

What a fantastic company to deal with. I have NEVER had any issues with Australia Post and their service is second to none. The drivers that contract to Australia Post are also excellent and always use care when delivery parcels. Well Done Australia Post be proud. Show details

Australia Post consistently delivers a highly professional and efficient service. Their reliability and commitment to getting parcels delivered on time is truly commendable. Staff are courteous, helpful, and always willing to go the extra mile to assist customers. The entire process—from lodgement to delivery—is smooth, well-organised, and handled… Read more

with great care.

What stands out most is their attention to detail and strong customer service focus. Even during busy periods, they maintain excellent communication and ensure items are handled securely. It’s clear they take pride in their work and strive to provide a dependable service to the community.

Overall, an outstanding level of professionalism and efficiency—highly recommended.

With all the courier companies around at the moment you would think the competition would be pretty stiff. In all honesty though most things that come through AusPost or Star Track actually arrive, maybe a little longer than the other companies advertise, but at least it gets here and I don't have to chase it up and go to the seller to have items… Read more

resent or refunded.

Not to mention my postie is lovely always knocks on the door with a smile and happy demeanour. It feels like they actually want to be doing what they do. Never throws or damages my packages and if I'm in my car arriving home or leaving and she spots me in the driveway she hands it to me right there.

We all know post can be slow but as long as I get my mail it's still a step above the rest

Standards have plummeted in recent times with delivery services. Postie/Courier accountability and delivery efforts are unprofessional and frustratingly sub par. On multiple occasions postie/courier is too lazy to ring front gate door bell as we are all home. Rather make no attempt and simply log an "Attempted delivery failure" citing no one home! False. Show details

The level of incompetence that can only be achieved through socialist services. No accountability, no competition, no care. I think I'll start a gambling app where you can place bets on whether or not Auspost can complete its base function. Show details

Zero stars given. They delivered my parcel to a completely wrong address, they changed the delivery address in the system and tried to say it was me. How on earth I could have done this is beyond me. They responded almost a week later saying contact the sender as it has been lost in transit. I sent photos of where they left it and told them this… Read more

was not my house. They told me they approach the owner of the house and leave a card for them to contact Aus post regarding the parcel. All a load of utter nonsense and lies. They send no one out. They just deem it lost and tell you to contact your sender for help. Shocking service, shocking drivers who can’t even understand a word of English let alone read!! Do better Australian poet or maybe change your name to INTERNATIONAL POST!!

When there is no signature needed auspost have a really hard time finding my address. I have lost 2 parcels to this amateur company that uses non speaking people who do not know the numbering system in our coountry. Shame on Australia post. Even carrying the name of our country in there business name Show details

Australia Post service has been increasingly worse over the years. With people not posting as many things, because most people email or SMS these days, the service should be faster and more reliable. But it seems that parcels especially seem to be held up for days sometimes weeks at the Sydney depot. With tracking we can see how long things sit… Read more

in a depot. It should not take 10 days in the one depot to clear, mail should be sorted every day and cleared for next shipment especially with the automated mail processing and optical character recognition used in sorting these days. It should not take 13 days for a letter or parcel to get from Melbourne to North Coast NSW

I wrote a review a few years ago about AustPost, and they were still half decent back then. This time though, I'm afraid they've declined rapidly, and their service (or lack of it) shows. I waited over two weeks for something that was supposed to arrive in around half that, and they stated it was supposed to arrive on the following Monday after… Read more

being late, then miraculously they supposedly delivered it on the Friday. I got the email notification and went to check outside, to the "safe place" that it was supposedly left at, despite me leaving SPECIFIC INSTRUCTIONS where to leave it. Needless to say they not only ignored the message, they also did NOT deliver it. I checked everywhere one can think of - even in my bins. Nothing. I also asked my neighbour. Nothing, which leads me to believe they may have lost it, then tried to cover their rears by claiming they delivered it. Dreadful and disgusting service from what is supposed to be better than private courier companies. AustPost needs to get its act together.

Worst company parcel must have gone missing .Tracking hopeless nearly over a week since last update .Tried the online chat said it didnt understand then said chat finished try again later Now about 2 weeks late and the helper says we will keep an eye on this one if it doesnt turn up will investigate in another 10 days.The parcel was posted a few suburbs away Show details

I would give "0" if I could. Amazon said that Parcel Post would call. They did not. Amazon said Parcel Post would pick up. They did not. I called Parcel Post and they claimed they had tried to pick up 2 days before. They did not. I was home all day. They further claimed that they will not ring the bell. I must leave the parcel for pick up outside… Read more

the house all day. If it is stolen, it is my problem. I called to arrange another pick up. they confirmed they would “make the request.” When I called on the day they could not say whether or not a pick up would be made: “We don’t have that information.” No tracking supplied or available. This is a truly arrogant, lazy, out of control company. Nobody should do business with them if there is any possibility to avoid it. The particular sub-contractor in this case is called "HUBBED group."

I would leave ZERO stars if this was an option. I was expecting a parcel to be delivered today. I thought I heard a van and went to investigate. In time to see the Australia post courier drive away. I received an email stating that a delivery attempt was made but nobody was home. I must be a ghost! He likely saw me as he drove off. Had he knocked… Read more

on our door or rung the front door bell, I would have heard him. He did neither.

Now thanks to a lazy Australia post courier, I have to wait until he delivers it to a local post office and then I have to waste petrol unnecessarily, driving to collect it. I have a disability. How hard is it to knock on a door or ring a bell??!!

Expecting 2 parcels Saturday 20th June. We were home. CCTV shows driver walking to door with one parcel. No doorbell rang. He takes the parcel back to the van drives off and a message says unsafe place to leave it. Hey helloooo a door bell has a button, it goes ding dong IF PRESSED. Funny how now it's TWO parcels and here it is Monday 2.20pm no… Read more

idea where these parcels are. What slack service. I'm waiting on one to complete a project. Where are they???????? Everyone else including Australia Post drivers leave them as it IS a safe place and we get dozens of parcels left.

They have lost my parcel and it has been months and no resolve to it. Just excuses after excuses going in circles. I can believe how bad their service has gone. Terrible is to say the least. Show details

Heading: Disputed Delivery Attempt, Poor Customer Service, and Lack of Accountability I am writing this public review to share my experience with Australia Post (Case Ref: 71584846 / 72381094) and to warn other customers about serious issues I… Read more

encountered during the delivery of my parcel. 1. Disputed Delivery Attempt and Missing Notifications On 27/03/2026 at 8:33 AM, I received an SMS notification advising that my parcel would be delivered between 8:30 AM and 10:30 AM. Both my wife and I were at home throughout that period. The SMS stated that if delivery was unsuccessful, the parcel would be taken to a Post Office. At 9:30 AM, I received an email stating that nobody was available to receive the parcel. This was not true, as nobody knocked on the door or rang the doorbell. After the delivery window expired, I immediately contacted customer service and lodged a complaint. Later that day, I also submitted a written complaint by email. The delivery record included a photograph that does not show my front door. My front door has a large letter “D” clearly visible in the upper-left corner, as well as a doorbell above the handle. Neither the letter “D” nor the doorbell can be seen in the photograph uploaded by the driver. This demonstrates that the photograph was not taken at my address and raises serious questions about whether a delivery attempt was made at all. 2. Confusing Tracking Information The tracking information provided by Australia Post was inconsistent. At one point, the app indicated that the delivery attempt had occurred in Melbourne, Victoria, even though my address is in Perth, Western Australia. From 30/03 to 01/04/2026, the parcel status remained unchanged and showed only that the item was in transit in Gwelup. For almost 48 hours, there was no clear information about the parcel’s location or when it would be available for collection. I did not receive confirmation that the parcel was ready for collection until 12:27 PM on 01/04/2026. 3. Refusal of Redelivery Despite Exceptional Circumstances After being informed that the parcel was being held in Gwelup, I contacted customer service and explained that I had undergone major eye surgery on that same day. I advised that I was medically unable to drive a vehicle or lift heavy objects. The parcel weighed approximately 4.5 kg. Despite these circumstances and my concerns regarding the disputed delivery attempt, my request for redelivery was refused. As a result, I was forced to arrange alternative transportation and personally collect the parcel from the Gwelup facility. I later received a response in which Australia Post relied on its terms and conditions to reject any responsibility for the additional costs, inconvenience, and health risks that this situation caused. 4. Difficulties Escalating the Complaint On 02/04/2026, after collecting the parcel, I contacted Australia Post again and requested to speak with a manager regarding the disputed delivery attempt, the tracking inconsistencies, and the impact the situation had on me. However, I was not permitted to speak with a manager, nor did I receive a return phone call from one. After exhausting all available complaint channels, I referred the matter to the Ombudsman, where it is currently under investigation. This experience involved a disputed delivery attempt, inconsistent tracking information, refusal of redelivery despite exceptional medical circumstances, and significant difficulties in resolving the complaint. I believe Australia Post should review its delivery verification procedures, customer service practices, and complaint-handling processes to help prevent similar experiences for other customers.

1.7 stars is unworthy, more befitting sub zero. Organizational mishaps is their mission priority . 'Ya gotta wait in silence.' Make a complaint to this Govt business and goodbye, your package is permanently "lost." My experience has proven, prompt correct delivery of parcels is now an extraordinary event (mistake). Show details

11/6/2026 MY POST BUSINESS If I could leave a minus star, I would. Well, Australia Post, in their wisdom, has decided to do an interface upgrade. * No communication to businesses using their service * Glitch number one - The add address box would not accept the address normally copied and pasted from my orders. So, I went to manual, and it… Read more

would not accept the postcode. After spending time trying to work around it, I found the problem. MAKE SURE YOU BACKSPACE THE ADDRESS to activate auto-address search.

* Glitch number two - In your reference box, normally used by us to identify the actual stock we place the label on, PRINTED OUT A BLANK BOX. Creating a headache to find the already processed orders, now out of order due to dates, so we could manually write the stock on the label to assist to us to identify our orders while packing.

All that profit you make Australia Post, surely you could afford to properly test your interface update before launching it onto your poor unsuspecting MY POST BUSINESS clients.