100% incompetence with my ShopMate business dealings. NEVER could locate already delivered packages! Dozens of emails, phone calls and time wasted to just get the BASIC SERVICE ADVERTISED. Charged LESS to send “high value” 3kg laptop than a small bedside alarm clock(0.7kg). Postage costs 150% MORE than actual product value. Crappy SERVICE. OVERPRICED. Do not use SHOPMATE. Never will I spend a cent on this crap “service” again.

I purchased my item in August and its Oct this week and its still nowhere to be found. I keep getting different information from each person I talk too.

There is no tracking on my ite. Which its very expensive. I'm extremely frustrated as I needed this item over a month ago.

item was posted by seller and delvered with in days. read these reviews and thought "what have i done"! within two days was advised item recieved send invoice, thought ok this is so far so good. sent invoice as instructed and thought "on well if i get it by xmas i'll be happy" a week went by and was inform item is on its way! still not believing what i was reading i thought "i wont get excited" after a three week process i picked up my parcel this morning and everything is PERFECT. I think if your not using this service during high peek times and read the instructions carefully (dangerious goods) and dont need constant comunication its a great service

Thought to use an Australian company to get our normal purchases from Walmart which we buy on our travels to USA. Just found out that Shopmate has no licence to ship many items so considered "dangerous goods" Since when is OREO's a dangerous good. I need to arrange to get return to sender for most of my purchases at my expense. DON'T WASTE YOUR TIME ON SHOPMATE. ANOTHER AUSTRALIA POST JOKE.

Delivery from USA took a bit longer than expected but we are in a global pandemic and flight are drastically reduced. Item was fragile and it arrived intact without damage. I would use this service again.

I bought a genuine hard to get product off amazon USA, it was what they considered oversized two objects at (1.7m x 15cm) packages - I told them to return it, they came back with up to three times the cost to have it just returned. Also they charge by item price rather than weight!!! overall, Shopmate is a ripoff and will no longer using them again.

Purchased 2 golf golf putters 90cm in length, ShopMate claims are oversized. I have asked for a repack. After 5 days still no reply. For anything over 105cm use another USA address. It means if your like golf don't buy drivers or hybrids from ShopMate

Service works, but hesitant to use again, Items dropped at ShopMate, but 2 days after U are informed. Not good enough, to much anxiety. Bit expensive. Overall positive rating AAAA

Order arrived at provided USA address nearly three weeks ago and still not showing up in shopmate system. 3 emails, an attempted chat session on website and inbox messages on twitter and no replies on any platform. Terrible service. Will never use again.

My order did take ages to arrive, but there are riots still going on in Portland and we are in the midst of a global pandemic. They'd combined my 2 orders in a tight package and I felt like I wasn't overcharged.

I ordered products that clearly weren’t listed as prohibited but received Dangerous Goods classifications so broad that it could apply to all my purchases
but only selected items were singled out. How is a Magnification Lever (a small piece of machined aluminium with a threaded allen headed bolt to ensure a steady clamping force) a DANGEROUS GOOD? It was classified as Outdoor Equipment. I would not have ordered it If it was listed as prohibited. Don’t use ShopMate. There are much better services with accurate descriptions of what they will not ship that I have found after this expensive debacle.

Ordered 7 products all from Amazon. Was informed 2 were Dangerous goods but they were not specifically listed in the shipping restrictions. Has to pay $14 to have them returned. Subsequently I have discovered other freight forwarders specify the items I had to return ARE prohibited so why doesn't AusPost list them as prohibited is poor form.

There seems to be a real lack of transparency in the way Shopmate is being operated at the moment and in general - i.e. - Although they have a banner on there main page saying wait 7 extra business days for parcels to show up in their agents USA warehouse they are not putting this message on their help and support page. Also tracking is not showing parcels that are currently being shipped. I'll be steering clear of using this service in the future and I would suggest others do as well. Even tracking with USPS from source to destination makes shopmate service look very average.

If you're item's fragile do not even consider using ShopMate. Of 6 mugs received into ShopMate USA 2 were broken. Upon discussion with very nice Australia Post ShopMate representative a promise was made to repackage and ensure remaining 4 mugs arrived unscathed. 3 of the 4 mugs that arrived into Australia were smashed. They were not repackaged. So disappointing. Will NEVER use or recommend ShopMate again.