Australia post coins
I wanted to collect the Australia Post coins. Release is in dribs and drabs with insufficient coins released. I drove to the Tarragindi Post Office when I was told they had all the coins. When I got there I was sold only 2 as he was not prepared to sell more than 2. Australia Post, why are you wasting our time and energy!
- Verified customer
Sent 2 books from Amazon weighing 1.4kg.
Cost of books was $14US
Auspost charged $44.03 for shipping.
It is an absolute ripoff but typical of the poor service us Australians have come to expect from this carrier.
Shopmate is crap
I purchased a legal item in America, it's 100% legal in Australia. However due to them using singapore airlines at times they refused to send me the item due to them not having a customs agent in the warehouse in Portland anymore. They had to destroy my item and refused to have it picked up or returned to the company I purchased it from. I had the import paperwork and everything. I will never use shopmate again
- Verified customer
I received an item recently to my shopmate address which was actual weight of 700g yet I am being charged at a rate of 3.7kg. This is the worst parcel forwarding service in the world. I will be requesting my items be returned to the sender. There is no way I am paying $68 for an item to be forwarded which is literally 2 t shirts.
- Verified customer
Misleading and Deceptive Behavior - Australia Post. ACCC to investigate..
Shopmate does not ship to your home address.. The item goes to custom clearance company $95plus Gst fee . Then additional customs fee processing levy $83. Did not declare this information on Australia post Shopmate website. UPS or FedEx would have been upfront with charges.. This is clearly misleading and deceptive Behavior on their part. I was expecting delivery via Australia post that I paid for. Not two additional hidden fees.. My article number is: 00093493040003198036
Shopmate: 1300624475 AustPost: 131318
I was expecting to pay GST ... But not a customs clearance company as shopmate was the company I paid a fee to ship item to my home address...
Costly, but good service.
Recieved quickly. Packed ok though the box wasn't fully taped shut.
Tracking ok, I didn't have updates while in the US, but once is was in AU, I could track it.
The absolute worst company, this goes for Australia Post too!
My parcel arrived at Shopmate in early June. 3 months of emails and phone calls back and forth, wasting my precious time. 3 hours today trying to get this sorted. I no longer want my parcel! I've emailed them plenty of time my invoice. Still. NO. REPLY. paid my disposal fee of $10 as I have up in the end. Then I receive another email asking for the invoicing. Spent another 1.5 hours trying to get it all sorted.
I will never ever open another account with Australia Post or Shopmate.
Lost my parcel
They lost my $300 parcel and only compensated me $50 or it plus the $50 postage I paid. This is rubbish and it’s not the first time it’s happening. I will putting the word out there and taking this to current affair. Investigation number is 26907784. It’s just not fair. We put all our trust in Australia post and this is what we get in return. If they can’t do their job properly then they obviously are thieves taking out money and nothing in return. I’m so upset really. It was an item I was looking for all over the world and I finally found it and unfortunately that was the last jewellery piece in stock.
- Verified customer
I am thankful that ShopMate is available.I had no problems whatsoever when I ordered a DVD that I could not purchase anywhere else.I was constantly updated by ShopMate and even though I thought the postage was a bit expensive I found that it was cheaper than other places. I am definitely using ShopMate again as more and more US stores that I have bought from previously stop shipping to Australia.Thank you for providing this service so that I can purchase goods that I want.
Great idea, poor implementation
I purchased an item in the US that was not available locally, so I chose to use shopmate.
The signup was easy and I was given an address, purchased my item and it was delivered, I was notified, everything was going great up until this point.
Now that Australia Post had my parcel at ransom they demand 5 x the value of the item to ship it to Melbourne/AU.
Every few months they keep emailing me, reminding me that I havent paid for the item, it's just plain extortion.
Dont let them get you over a barel, google and use one of the other providers that offer the same service, you'll save time and money and get better service.
Australia post Punchbowl
High quality service ,but like concierge service and Manager there always goes extra mile for any relevant services in post office. And always can expect right advices regarding services and information.
Total Crap service
Total Crap service.
I had a letter that was to be placed into a local PO box literally 10-15 meters away from the front desk and yet they wanted full postage for that.
That's total crap - and I wont forget this - they cant even do a simple thing like that without charging someone...its totally normal for them to go out back to pickup a parcel for collection for example.
What a stupid service
Terrible customer service
- Repeatedly ask for shipping labels when it was already provided, including once replying to an email containing the document with a follow-up request of the same document
- Does not tell you what cannot be shipped until it has already been in their warehouse
- Deliberately uses tactics to delay your returns until past the pickup date, then asks the custmer to rearrange a delivery
- Then miss said delivery in an effort to convince you to use their preferred carrier or hold your item hostage until past the return deadline
I regret using Shopmate and will absolutely be telling people not to use it going forward
If I could give this 0 stars I absolutely would. I ended up paying almost $400 using this ridiculously overpriced service instead of looking around for a better shopping service. I would absolutely not recommend this under any circumstance, I would likely have saved a significant amount of money if I'd just shopped around and tried a different service instead of trusting Australia Post.
Furthermore, when there was a customs hold up, I found the help centre to be incredibly unhelpful until I called and explained the situation multiple times, so it can't even claim that it's convenient or fast.
Michael's shipping estimate response below is rubbish
I have a small electronic item coming from the US - a USB adapter. Way less than 500g. My shipping cost is $50, WITH a $10 discount. The package turnaround is laughable for the ridiculous shipping cost - "processed" to be sent 2 working days after it arrives at their facility and has sat on "pending" for 2 additional days and lo and behold, true to form... Its friday night. Nothing to be done i guess. Pff. And shipping estinate is still over a week. Avoid. Avoid. Avoid.
Ridiculously expensive - will never use again
I ordered 5kg of foam related products which were in two boxes (I paid the consolidation fee) from a USA based supplier that wouldn't ship to Australia - the cost of these products were $150USD. I was charged $355 for the shipment. When I picked the boxes up at the post office, the staff thought the fee was exorbitant based on the size and weight. The package did arrive when it said it would is the only solace in this transaction, but I won't be using AusPost's Shopmate again.
I am one of the re sellers here in Australia and was trying to get things from US via Shopmate. Initially when I used them they very good with very cheaper rates and they were very quick to arrive too. As they got popular their rules changed, prices gone up ( as usual) etc.
In the past they misplaced my parcels or items from the parcel so was unhappy that I stopped getting my parcels through them and when you try to argue with them they say they are not responsible for lost parcel and even you fight with them they will say we can give you AUD ...50 literally ( my parcels are usually more than USD 50) and confiscate the whole parcel ( even if the items are missing). So basically for AUD 100 or more worth of goods you loose everything and you get back just AUD 50 ! wow thats amazing . Recently I got my orders consolidated with Shopmate and they did after adding extra charges ( which was fine though) and when I got my parcel one of the item was missing so I called Shopmate and got them to investigate and now the reply comes that you should check with your Merchant they must have done something wrong>> damm it!! knew that will come to me from Shopmate so I had already checked with my Merchant before shopmate said ,they have said the same thing for you and previously I used to get the things from that same merchant no problems no missing items ! so why this time .. I totally blame Shopmate and would not recommend anyone to USE THEM AT ALL.
stolen from, invaded privacy, disgusting ripoff, false advertising, and terrible automated customer service
-Items missing from the package.
-Items searched and opened from the merchant by AUSpost/shopmate without search letter or notice letter in packages.
The advertising never mentions that for items to be repackaged and shipped together that they need to be from the same merchant, when you email to complain about this you get a programmed robot response. Have to pay a gross shipping fee.
would give zero stars if I could.
On top of all this, I did not even get all the extremely overpriced (thanks to the postage costs) items I paid for because som...
- Verified customer
Inexcusable dishonest service - A complete rip off
Absolute total ripoff in postage costs. The shipping rate information provided on the website does not provide an accurate estimate of what you will actually be charged. They will also place your items in the largest box they can find in order to bump up the shipping weight charges, and then wack on an additional cost under the convenient coverall description of "GST and local taxes".
And ShopMate, before you paste the standard response that you give for the vast majority of reviews on this site (i.e. cut and paste "Thanks for sharing your th...oughts. We always recommend checking out our FAQs and our postage calculator ..." ) I can assure you that I did use the postage calculator, which is why I know that your service is misleading and a rip off. Your website information states a basic shipping rate of $25.25 + $5.45 for each 500g of weight + GST on the value of the goods and any shipping fees paid to the US retailer. Well my purchased items consisted of ultralight weight clothing that added up to a total of 300g in weight, had a value of $200 USD, was free to ship within the US, and would have fitted in a small padded bag or small mailing box. For this to be delivered to Australia by ShopMate I was charged $80! Seriously? I now notice that Aust Post is starting to change their response to reviews by claiming that Shop Mate is only designed for buying "rare" items that you wouldn't be otherwise able to buy in Australia. Well that's not what it says on the Shop Mate web site! - The website states "...your parcel forwarding friend, to shop the best deals in the USA". In other words, Aust Post is encouraging buyers to shop for better prices in the USA then completely negating the benefit of those cheaper prices by overcharging for shipping. June 17th 2019 Update: Poor service Paid for postage and received a confirmation email from ShopMate stating my payment had been received and that they will now "prepare my package for shipment" and notify me when it leaves their warehouse. Seven days later and I still haven't been notified that its left the warehouse. If I'd known postage would be so slow I would have used another shipper. Postage costs were also about 20% higher than indicated on their website and higher than standard US postage costs. Very poor service and a complete rip off in terms of costs.
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Questions & Answers
Hi ShopMate Team,
My parcel was shipped from US Warehouse last Friday and even after week, there are no tracking updates of it. I am desperately waiting for the parcel. Is there anyway you can find out what is going on? Please refer to the General Inquiry - 26506117. Thanks
Michael M.Australia Post
Just checked your case and can see that the parcel should be shifting through this week for delivery. Hopefully not much longer and it will update domestically with the tracking reference you were provided.
i just order a cremation urn from amazon.com it roughly 2.630835746 kilo product 7 x 7 x 10 inches, i have had it sent to the address i was given not sure which one it turning up to atm, that part i follow, it the part how do i get it to Australia and can it go to my po box?
Sami M.Australia Post
Thanks for your question. Once your item arrived at the ShopMate address they will arrange to have it forwarded to you once you have paid the shipping fees. For more information on how ShopMate works please check out the break down here: http://auspo.st/1su5YEa
Hello support currently waiting for a documnt to arrive from cambodia. was sent on the 22/01/2019. Track details-EE006764151KH.. MOST RECENT UPDATE WITH TRACK IS EE006764151KH It's on its way Most recent update International arrival - awaiting clearance SYDNEY NSW Date & time Wed 30 Jan • 03:53pm 8DAYS TO ARRIVE TO AUS? Also thought it would have arrived to melb ems not nsw ems? can you see if anything has changed on your end? as i haven't received anything .. Regards sami
Australia P.Australia Post
I understand you are eager to receive article EE006764151KH. I've had a look and if the scans for this haven't updated by the end of the day tomorrow please contact the sender so they can contact the postal authority. Their local postal authority will log an investigation to look into this further.
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