2Australia Post Shopmate
Part of Australia Post 1.7 

Australia Post Shopmate

 Verified
2Australia Post Shopmate
1.7

860 reviews

PositivevsNegative
15% · 127701 · 82%
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Sender or ReceiverSender · Receiver
Delivery Time
  • Early
  • On Time
  • Late
  • Unacceptably Late
  • Never Arrived
  • Never Collected
Delivery Arrived in Good ConditionYes · No

Reviews

860 reviews
Jeff R
Jeff R4 posts
  Shopmate

Absolutely Hopeless

Third time using Shopmate (and the last). Four cases opened and still waiting for issue to be resolved. If anything goes wrong don't expect any contact with Shopmate support for at least two days. The website itself can be a minefield for the unwary. Make sure to read the fine print (if you can find it).

 Show details

itstoughness1234
itstoughness12342 posts
  Shopmate

Aweful

I ordered a package 3 weeks and 3 days ago and it still hasn't come. AUS Post need to step up their game and get more organised as they are costing me aesthetic instagram photos. I even bought handbags from glassons, but my order online hasnt come. Show details
Aidan O.
Aidan O.2 posts
  Shopmate

Took them 3 days to drive 1 minute

I was left a card to go to my local postoffice and it took 3 days to arrive about 100m away with express. All tracked and it was live goods. Show details
Stanislav B.
Stanislav B.5 posts
  Shopmate
ashley servent
ashley serventGreater Melbourne (Outer), VIC
  Verified Shopmate

Easy hassle free way of shipping from the US to AUS

I ordered some items from Zara USA and had them shipped to my shopmate address hassle free, i then paid for postage and it was shipped to my door within 3 weeks! It did say i would have received it sooner however it was held up in Sydney, not overseas. I was surprisingly pleased with the service after reading the bad reviews and taking the gamble anyway. Will definitely use again. Show details
Docket62
Docket623 posts
  Shopmate

Dont bother

Ive had an account with them for quite a few years, used sporadically. They have just got worse and worse. Dont ship this dont ship that.. Just a waste of time, and horrendously expensive compared to other services. Still, this is Australia post we’re talking about. They couldn’t deliver a letter to a neighboring suburb in 17 days so what do you expect? Ive paid their extortionate fees to get the vitamins I ordered shipped to another provider who WILL ship to Aus at half the cost. Once completed I’ll be closing the account forever. A complete waste of space Show details
Bill R.
Bill R.Sydney, NSW2 posts
  Shopmate

Crap Service

Took 2 days for my package to arrive at the shopmate warehouse and has sat there for 9 days without any action and no way to contact them without a lot of effort Show details
Tim D.
Tim D.Greater Melbourne (Inner), VIC13 posts
  Shopmate
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Sean
Sean5 posts
  Shopmate

Good value, item received quickly

The shipping cost ended up being very close to the estimate provided by the calculator on the website. The process was easy enough to navigate. This was a far cheaper option than going with the US seller's $120USD shipping charge. I paid about $106 incl the $50 GST for the Carburettor I ordered.

I've seen plenty of bad reviews for Shopmate but my experience did not match those. Show details

Tony L
Tony LPerth, WA
  Verified Shopmate
Bonnie S.
Bonnie S.3 posts
  Shopmate
Aimee47
Aimee47South East Queensland, QLD7 posts
  Verified Shopmate

Great Service

I read the negative reviews after already submitting payment for postage through shipmate and thought I'm doomed.. I had the opposite experience. My item shipped a day after paying the invoice and took 8 business days to arrive. I think the cost is reasonable, it's the ATO taking their clip that inflates the cost!
I would use Shopmate again :) Show details
jima
jimaGreater Melbourne (Metropolitan), VIC13 posts
  Shopmate

THEFT

Purchased items vanish into thin air . Purchased T -shirt to check out the service . I was hopeful at the start . Has been 3 months should have read and trusted the reviews Show details
Lachlan B.
Lachlan B.
  Shopmate
Casey
CaseyGreater Melbourne (Outer), VIC6 posts
  Shopmate

Waiting weeks and still not shipped!

Paid the invoice weeks ago as soon as it came through and the parcel is still sitting as "It's being prepared". No updates since the 14th August. Have tried reaching out/contacting Shopmate to find out what is going on and have received no reply back. I have no idea if the parcel has even been shipped or not. Absolutely the worst service. I recommend anyone reading this avoids at all costs and looks into alternative services such as Planet Express, Shipito etc.  Show details
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Questions & Answers

daisy xu
daisy xu · Shopmate

Hello sir, my package has arrived Australia for one more weeks, but I have not got it, can you please help me check where is my package? tracking NEXAU1011708991YQ

Thank you so much
Scott

Belle A.
Belle A. · Shopmate

tracking number is LV582716748CN,My package has not been moved for a long time, could you help me to check what is stuck? thank you in advance.

RodT
RodT · Shopmate

What does this mean - Please note that your package is waiting for delivery.
Confirm payment AUD 2.49 $
Confirmation the process must be performed within
the next 3 days.
Rodt

em4ay1
em4ay1  

dunno if you paid but dont its a scam

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