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Australia Post Shopmate

Australia Post Shopmate

1.7 from 779 reviews

Reviews

1.7

779 reviews
5
(73)
4
(38)
3
(31)
2
(75)
1
(562)
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Useless incompetent terrible service

published

100% incompetence with my ShopMate business dealings. NEVER could locate already delivered packages! Dozens of emails, phone calls and time wasted to just get the BASIC SERVICE ADVERTISED. Charged LESS to send “high value” 3kg laptop than a small bedside alarm clock(0.7kg). Postage costs 150% MORE than actual product value. Crappy SERVICE. OVERPRICED. Do not use SHOPMATE. Never will I spend a cent on this crap “service” again.

Sender or ReceiverReceiver
Delivery TimeUnacceptably Late
Shipping TypeInternational
Destiny

DestinySoutheast, SA

  • 6 reviews
  • 15 likes

Nightmare

published

I purchased my item in August and its Oct this week and its still nowhere to be found. I keep getting different information from each person I talk too.

There is no tracking on my ite. Which its very expensive. I'm extremely frustrated as I needed this item over a month ago.

Sender or ReceiverReceiver
Delivery TimeNever Arrived
Shipping TypeInternational
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Sam L.

Sam L.

  • 2 reviews

Best service

published

item was posted by seller and delvered with in days. read these reviews and thought "what have i done"! within two days was advised item recieved send invoice, thought ok this is so far so good. sent invoice as instructed and thought "on well if i get it by xmas i'll be happy" a week went by and was inform item is on its way! still not believing what i was reading i thought "i wont get excited" after a three week process i picked up my parcel this morning and everything is PERFECT. I think if your not using this service during high peek times and read the instructions carefully (dangerious goods) and dont need constant comunication its a great service

Sender or ReceiverReceiver
Delivery TimeOn Time
Shipping TypeInternational
Delivery Arrived in Good ConditionYes
See all answers
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Looking for perfection

Looking for perfectionSydney, NSW

  • 53 reviews
  • 64 likes

Won't post most items

published

Thought to use an Australian company to get our normal purchases from Walmart which we buy on our travels to USA. Just found out that Shopmate has no licence to ship many items so considered "dangerous goods" Since when is OREO's a dangerous good. I need to arrange to get return to sender for most of my purchases at my expense. DON'T WASTE YOUR TIME ON SHOPMATE. ANOTHER AUSTRALIA POST JOKE.

Sender or ReceiverReceiver
Delivery TimeNever Arrived
Shipping TypeInternational
M.SK

M.SKSydney, NSW

  • 7 reviews
  • 7 likes

Good Service would love to see improved prices

published
Sender or ReceiverReceiver
Delivery TimeOn Time
Shipping TypeInternational
Delivery Arrived in Good ConditionYes
See all answers
1 comment
Australia Post
Ibne F.Australia Post
Ryan B.

Ryan B.Metropolitan Adelaide, SA

Fragile Item delivered safe

published

Delivery from USA took a bit longer than expected but we are in a global pandemic and flight are drastically reduced. Item was fragile and it arrived intact without damage. I would use this service again.

Sender or ReceiverReceiver
Delivery TimeLate
Shipping TypeInternational
Delivery Arrived in Good ConditionYes
See all answers
1 comment
Australia Post
Ibne F.Australia Post
Johnny

Johnny

  • 2 reviews
  • 3 likes

I imagine our own Australian Post is the safest, but so long as you know you will be getting majorly ripped on delivery.

published
Sender or ReceiverReceiver
Shipping TypeInternational
5 comments
Australia Post
Ibne F.Australia Post
Johnny
Johnny
Australia Post
Ibne F.Australia Post
Marco

MarcoSydney, NSW

  • 4 reviews

A Rip off Service

published

I bought a genuine hard to get product off amazon USA, it was what they considered oversized two objects at (1.7m x 15cm) packages - I told them to return it, they came back with up to three times the cost to have it just returned. Also they charge by item price rather than weight!!! overall, Shopmate is a ripoff and will no longer using them again.

Sender or ReceiverReceiver
Delivery TimeNever Arrived
Shipping TypeInternational
Paul B.

Paul B.Sydney, NSW

Length restrictions oversize

published

Purchased 2 golf golf putters 90cm in length, ShopMate claims are oversized. I have asked for a repack. After 5 days still no reply. For anything over 105cm use another USA address. It means if your like golf don't buy drivers or hybrids from ShopMate

Sender or ReceiverReceiver
Delivery TimeLate
Shipping TypeInternational
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Glenn P.

Glenn P.South East Queensland, QLD

read the reviews - this services takes a while

published
Sender or ReceiverReceiver
Delivery TimeLate
Shipping TypeInternational
Delivery Arrived in Good ConditionYes
See all answers
1 comment
Australia Post
Ibne F.Australia Post
Lionel10

Lionel10Sydney, NSW

  • 9 reviews
  • 5 likes

anxious service

published

Service works, but hesitant to use again, Items dropped at ShopMate, but 2 days after U are informed. Not good enough, to much anxiety. Bit expensive. Overall positive rating AAAA

Sender or ReceiverReceiver
Delivery TimeOn Time
Shipping TypeInternational
Delivery Arrived in Good ConditionYes
See all answers
1 comment
Australia Post
Ibne F.Australia Post
Jessika

JessikaSydney, NSW

  • 4 reviews
  • 2 likes

Awful service

published
Sender or ReceiverReceiver
Delivery TimeNever Arrived
Shipping TypeInternational
2 comments
Australia Post
Ibne F.Australia Post
Jessika
Jessika

Thanks again for your help Ibne. It was a huge relief to get the refund!
Wishing you a nice weekend also!

Cheers

Sean

SeanPerth, WA

Crickets

published

Order arrived at provided USA address nearly three weeks ago and still not showing up in shopmate system. 3 emails, an attempted chat session on website and inbox messages on twitter and no replies on any platform. Terrible service. Will never use again.

Sender or ReceiverReceiver
Delivery TimeNever Arrived
Shipping TypeInternational
1 comment
Australia Post
Ibne F.Australia Post
Katiem

KatiemPerth

  • 2 reviews
  • 1 like

Good service in spite of everything

published

My order did take ages to arrive, but there are riots still going on in Portland and we are in the midst of a global pandemic. They'd combined my 2 orders in a tight package and I felt like I wasn't overcharged.

Sender or ReceiverReceiver
Delivery TimeLate
Shipping TypeInternational
Delivery Arrived in Good ConditionYes
See all answers
1 comment
Australia Post
Ibne F.Australia Post
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Sam C

Sam CNSW, 2480

  • 18 reviews
  • 15 likes

Slower, more expensive and without any privacy

published
Sender or ReceiverReceiver
Delivery TimeLate
Shipping TypeInternational
1 comment
Australia Post
Ibne F.Australia Post
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Scott K.

Scott K.South East Queensland, QLD

Shockingly Terrible! Don’t use. Read these reviews first and find out why.

published

I ordered products that clearly weren’t listed as prohibited but received Dangerous Goods classifications so broad that it could apply to all my purchases
but only selected items were singled out. How is a Magnification Lever (a small piece of machined aluminium with a threaded allen headed bolt to ensure a steady clamping force) a DANGEROUS GOOD? It was classified as Outdoor Equipment. I would not have ordered it If it was listed as prohibited. Don’t use ShopMate. There are much better services with accurate descriptions of what they will not ship that I have found after this expensive debacle.

Sender or ReceiverReceiver
Delivery TimeNever Arrived
Shipping TypeInternational
1 comment
Australia Post
Ibne F.Australia Post

Don't use. Expensive, slow and broad undefined shipping restrictions.

published

Ordered 7 products all from Amazon. Was informed 2 were Dangerous goods but they were not specifically listed in the shipping restrictions. Has to pay $14 to have them returned. Subsequently I have discovered other freight forwarders specify the items I had to return ARE prohibited so why doesn't AusPost list them as prohibited is poor form.

Sender or ReceiverReceiver
Delivery TimeNever Arrived
Shipping TypeInternational
1 comment
Australia Post
Ibne F.Australia Post
Graupel

GraupelMurray Region, NSW

Lack of Transparency

published

There seems to be a real lack of transparency in the way Shopmate is being operated at the moment and in general - i.e. - Although they have a banner on there main page saying wait 7 extra business days for parcels to show up in their agents USA warehouse they are not putting this message on their help and support page. Also tracking is not showing parcels that are currently being shipped. I'll be steering clear of using this service in the future and I would suggest others do as well. Even tracking with USPS from source to destination makes shopmate service look very average.

Sender or ReceiverReceiver
Delivery TimeUnacceptably Late
Shipping TypeInternational
Joey

JoeyGreater Melbourne (Inner), VIC

If you're item's fragile do not even consider using ShopMate

published

If you're item's fragile do not even consider using ShopMate. Of 6 mugs received into ShopMate USA 2 were broken. Upon discussion with very nice Australia Post ShopMate representative a promise was made to repackage and ensure remaining 4 mugs arrived unscathed. 3 of the 4 mugs that arrived into Australia were smashed. They were not repackaged. So disappointing. Will NEVER use or recommend ShopMate again.

Sender or ReceiverReceiver
Delivery TimeLate
Shipping TypeInternational
Delivery Arrived in Good ConditionNo
See all answers
2 comments
Australia Post
Ibne F.Australia Post
Joey
Joey
Paul

PaulMetropolitan Adelaide, SA

Be Patient

published
Sender or ReceiverReceiver
Delivery TimeOn Time
Shipping TypeInternational
Delivery Arrived in Good ConditionYes
See all answers
Page 1 of 39
See all Australia Post reviews

Questions & Answers

ALVIE R.

ALVIE R.asked

Shopmate

How much it will cost to send a ordinary parcel to Melbourne Vic. Weighing 7.9kg.

1 answer
Australia Post
Ibne F.Australia Post

Hi Alvie

Please check this at https://bit.ly/33MwbtD where you have to input the following data:

- Lodgement point postcode
- Delivery point postcode
- Parcel size & weight

Regards
Ibne

greg85

greg85asked

Shopmate

how long are parcels taking to arrive in australia once shipped from shopmates warehouse , at this current time, mine were shipped last Friday and the tracking hasn't even updated yet it says pending.. tracking 00093493040003713130

1 answer
katsafone
katsafone

I've got the same problem. Been using Shopmate for years with good results now this issue. Now it says the 2 items have been shipped and there is no tracking information on the AusPost website. Still yet to be received. I wonder whether we should be using this service at the moment. I've use other services at the same time such as Ebay's Global Shipping Program and Uk Post. The latter parcels have long arrived.

Lisa J

Lisa Jasked

Shopmate

Package arrived at warehouse July 28. Same as everyone else here - package not showing as arrived in warehouse. Have sent 2 emails in past week trying to follow up - no response from shopmate.
Please advise what to do next.
Have used shopmate for years and never had any problem at all.

I look forward to hearing from Aus post with an answer.

2 answers
Australia Post
Ibne F.Australia Post

Hi Lisa

Sorry to know that you still have not received any response from us. If you lodged an online query via our portal (https://auspost.com.au/help-and-support) or called us on 13 76 78, we will get back to you by 10 business days.

Regards
Ibne

katsafone
katsafone

10 business days!!! what kind of service is this?

Get an answer from our members and Australia Post representatives

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