Useless incompetent terrible service
100% incompetence with my ShopMate business dealings. NEVER could locate already delivered packages! Dozens of emails, phone calls and time wasted to just get the BASIC SERVICE ADVERTISED. Charged LESS to send “high value” 3kg laptop than a small bedside alarm clock(0.7kg). Postage costs 150% MORE than actual product value. Crappy SERVICE. OVERPRICED. Do not use SHOPMATE. Never will I spend a cent on this crap “service” again.
I purchased my item in August and its Oct this week and its still nowhere to be found. I keep getting different information from each person I talk too.
There is no tracking on my ite. Which its very expensive. I'm extremely frustrated as I needed this item over a month ago.
item was posted by seller and delvered with in days. read these reviews and thought "what have i done"! within two days was advised item recieved send invoice, thought ok this is so far so good. sent invoice as instructed and thought "on well if i get it by xmas i'll be happy" a week went by and was inform item is on its way! still not believing what i was reading i thought "i wont get excited" after a three week process i picked up my parcel this morning and everything is PERFECT. I think if your not using this service during high peek times and read the instructions carefully (dangerious goods) and dont need constant comunication its a great service
- Verified customer
Won't post most items
Thought to use an Australian company to get our normal purchases from Walmart which we buy on our travels to USA. Just found out that Shopmate has no licence to ship many items so considered "dangerous goods" Since when is OREO's a dangerous good. I need to arrange to get return to sender for most of my purchases at my expense. DON'T WASTE YOUR TIME ON SHOPMATE. ANOTHER AUSTRALIA POST JOKE.
- Verified customer
Good Service would love to see improved prices
My Personal Experience,
(After carefully checking what I can buy from the US through this service)
03-Sep-20 : Order Placed with Amazon
07-Sep-20 : Amazon delivered order to Shopmate Warehouse
10-Sep-20 : Order appears on my shop mate account
11-Sep-20 : I declare the value, email the papers, all the works, estimated arrival time 17 -22 Sep 20
22-Sep-20 : My order appears on the AusPost tracker
23-Sep-20 : I received my order...
Fragile Item delivered safe
Delivery from USA took a bit longer than expected but we are in a global pandemic and flight are drastically reduced. Item was fragile and it arrived intact without damage. I would use this service again.
I imagine our own Australian Post is the safest, but so long as you know you will be getting majorly ripped on delivery.
Purchased a projector from the states. The weight of the package is 4.76 kgs. The chargeable weight was 7.0kg. Just horrific. Utterly UTTERLY horrific. Read all the other reviews regarding this on here, and all every person gets is a sorry to hear so on and so forth. Yet, it remains the same. They have you by the balls the moment your package is in their warehouse, so you pay whatever wrong price they throw at you and you get your item. Simple. And that is exactly what I did. But I'd be damned if I too didn't report it here. Perhaps after they ...get a thousand of these negative reviews, I don't know, maybe go from a 1.7 rating to a 0.7 rating they will then wake up and quit committing highway robbery on people. I am sure there are other post forwarding services. But I have an Australian Post just down the road. They are everywhere. And extremely secure. If only this Shopmate, with a mate like this who needs an enemy, didn't bend you over and have a great time pounding you hard and with absolutely no lube.
A Rip off Service
I bought a genuine hard to get product off amazon USA, it was what they considered oversized two objects at (1.7m x 15cm) packages - I told them to return it, they came back with up to three times the cost to have it just returned. Also they charge by item price rather than weight!!! overall, Shopmate is a ripoff and will no longer using them again.
Length restrictions oversize
Purchased 2 golf golf putters 90cm in length, ShopMate claims are oversized. I have asked for a repack. After 5 days still no reply. For anything over 105cm use another USA address. It means if your like golf don't buy drivers or hybrids from ShopMate
read the reviews - this services takes a while
first time using the service, bought a t shirt & hat from a store in the US.
It took 10 business days to log in as received in the US warehouse, then about a week to reprocess, and one more week to arrive from Portland USA to Gold Coast Australia.
There is limited information while each process is happening. You wont know anything until it arrives in sydney for customs clearing.
Price was a few dollars more than the estimate,
overall happy with the service, however, it takes a while. if you take that on board, you should do fine....my gear is not fragile or breakable, so i cant vouch for those sorts of items.
Service works, but hesitant to use again, Items dropped at ShopMate, but 2 days after U are informed. Not good enough, to much anxiety. Bit expensive. Overall positive rating AAAA
I thought I’d try out a parcel forwarded and thought auspost wold be trustworthy. Huge mistake. I ordered around $95 worth of hair products. They didn’t scan the package into their warehouse for around 1.5 weeks. I had to ring and contact them about it. No answer to emails by the way. When it was finally found I paid for the shipping immediately, which was very high. So now we’re up to around $140 on hair products.
It showed up on the mypost app, so I felt relieved. I’ve waited and waited for that item to be scanned into the system and not be ...
- Verified customer
Order arrived at provided USA address nearly three weeks ago and still not showing up in shopmate system. 3 emails, an attempted chat session on website and inbox messages on twitter and no replies on any platform. Terrible service. Will never use again.
Good service in spite of everything
My order did take ages to arrive, but there are riots still going on in Portland and we are in the midst of a global pandemic. They'd combined my 2 orders in a tight package and I felt like I wasn't overcharged.
Slower, more expensive and without any privacy
First and last time making an order through shopmate:
- It took three times longer than quoted (6 business days) for my parcel to be "processed" after delivery to ShopMate
- The shipping charges are more expensive than the estimate based on their calculator, and more than if the original seller just sent 1st class to Australia.
- You're expected to add a description to the items after Shopmate have already opened and inspected your package contents.
- You're expected to provide them with the US invoice of sale within 48 hours of payment (th...
Shockingly Terrible! Don’t use. Read these reviews first and find out why.
I ordered products that clearly weren’t listed as prohibited but received Dangerous Goods classifications so broad that it could apply to all my purchases
but only selected items were singled out. How is a Magnification Lever (a small piece of machined aluminium with a threaded allen headed bolt to ensure a steady clamping force) a DANGEROUS GOOD? It was classified as Outdoor Equipment. I would not have ordered it If it was listed as prohibited. Don’t use ShopMate. There are much better services with accurate descriptions of what they will not ship that I have found after this expensive debacle.
Don't use. Expensive, slow and broad undefined shipping restrictions.
Ordered 7 products all from Amazon. Was informed 2 were Dangerous goods but they were not specifically listed in the shipping restrictions. Has to pay $14 to have them returned. Subsequently I have discovered other freight forwarders specify the items I had to return ARE prohibited so why doesn't AusPost list them as prohibited is poor form.
Lack of Transparency
There seems to be a real lack of transparency in the way Shopmate is being operated at the moment and in general - i.e. - Although they have a banner on there main page saying wait 7 extra business days for parcels to show up in their agents USA warehouse they are not putting this message on their help and support page. Also tracking is not showing parcels that are currently being shipped. I'll be steering clear of using this service in the future and I would suggest others do as well. Even tracking with USPS from source to destination makes shopmate service look very average.
If you're item's fragile do not even consider using ShopMate
If you're item's fragile do not even consider using ShopMate. Of 6 mugs received into ShopMate USA 2 were broken. Upon discussion with very nice Australia Post ShopMate representative a promise was made to repackage and ensure remaining 4 mugs arrived unscathed. 3 of the 4 mugs that arrived into Australia were smashed. They were not repackaged. So disappointing. Will NEVER use or recommend ShopMate again.
I normally wouldn't be one to leave reviews but for someone who checked reviews to get a sense of comfort with my delivery, it most definitely didn't do that.
However now that I'm through the process I understand it seems to be the same issue over and over. Typical turn around times mentioned on their website were not accurate at all. This put further doubt in my mind that the delivery wasn't coming / lost.
My biggest worry was knowing it was in the safe hands of shopmate and being processed. It didn't bother me how long from there. They defi...
Questions & Answers
how long are parcels taking to arrive in australia once shipped from shopmates warehouse , at this current time, mine were shipped last Friday and the tracking hasn't even updated yet it says pending.. tracking 00093493040003713130
I've got the same problem. Been using Shopmate for years with good results now this issue. Now it says the 2 items have been shipped and there is no tracking information on the AusPost website. Still yet to be received. I wonder whether we should be using this service at the moment. I've use other services at the same time such as Ebay's Global Shipping Program and Uk Post. The latter parcels have long arrived.
Package arrived at warehouse July 28. Same as everyone else here - package not showing as arrived in warehouse. Have sent 2 emails in past week trying to follow up - no response from shopmate.
Please advise what to do next.
Have used shopmate for years and never had any problem at all.
I look forward to hearing from Aus post with an answer.
Ibne F.Australia Post
Sorry to know that you still have not received any response from us. If you lodged an online query via our portal (https://auspost.com.au/help-and-support) or called us on 13 76 78, we will get back to you by 10 business days.
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