Order a set of pans from USA and it was delivered within the time frame. Yes, it’s a bit expensive but it’s a great service when you can’t find what you want here in AU.

Sent a package to my shipment address, a week later nothing was in "My packages". Used the "find my package" on the shopmate website could not find my FedEx consignment note. Sent 3 emails to the email address Austpost provided and no response. Finally called Aust Post after a week and gave them the FedEx number. Person on other end of phone "found" my package and assigned it to "My Packages". They told me my package has been not been address properly which wasn't the case. Two days later I paid the shipping which was more than the calculated (...

An absolutely appalling service. I had products (Sodastream packaged mixes) mailed to my USA box. They were taken by a staff member. When I lodged an enquiry as to where my item was, the item suddenly appeared as confiscated due not allowed. I followed the link on the Australia Post website that states packaged soft drinks were allowable. They then claimed it was a food item and tried to charge me extra for disposal in order to protect the employee that took the item.
False advertising, fraudulent and a total waste of time and money. I will never trust this woeful and incompetent organisation with anything again.
Ordered the same product and had the item delivered by UPS with no issues at all.

I was hopeful that Shopmate would be the service that I needed to forward parcels from America, I was sorely mistaken. I had two packages that I was trying to ship, firstly the cost of shipping is ridiculous, they don't have a streamlined system in place everything seems to be handled through emails ( we don't live in the '90s anymore ), they will ask you to provided invoices for each product and give you the run-around. If you don't provide the invoice they will charge you $55 on top of everything else. One of the items was Soda Syrup and was marked as "Prohibited or Restricted" what a joke this is, I'm now out of pocket over $100. this will be my first and last time that I use the Shopmate service. Stay away!

I ordered clothing from USA which were delivered to my shopmate address in early February. They never write to me saying they’d arrived, I had to chase them up twice. Now they say they’ve shipped but haven’t offered any tracking. Terrible service.

Three small parcels from US. Paid ShopMate March 5, received email March 6 they are "on the way", AustPost tracking advises "still being prepared" and now March 19. Today ShopMate site not accessible. Lodged complaints with AustPost.

UPDATE: my package arrived on the 9th of April. It arrived in good condition and was about 9 days late (which i didn't mind too much). There was a huge almost 3 week delay in tracking which had me worried, something i hope that Shopmate can improve on.

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It's a bit jarring to pay near $200 on shipping costs but receive literally no tracking updates after it has arrived to the shopmate facility two weeks ago. I know the package h...

Ive ordered multiple items via the Shopmate service to Perth WA. On all occassions the package arrived significantly late. It takes 3 weeks or so to clear customs and then another 8+ days to get to Perth. On top of that, the service is extremely expensive.

I now use MyUS who ship via Fedex for the same price, and the item arrives in 3-5 days.
I don't recommend using Shopmate.

- No dynamic views on their website - i.e., their website is tiny and near-impossible to scroll on a mobile phone
- Website not equipped with basic prefill automation options that are extremely commonplace and simple to implement
- Minimum cost is extremely high; the entire cost is extremely high
- Weird fees that don't seem to accord with the service

Source: I have used this service twice.

Bought goods from USA. On the 5th March, it said it’s shipped but my post app still saying it’s being prepared. Rang every week and Shopmate staff said it’s in transit. I would like to ask which airplane did Auspost use that would take 14 days in the air?!!!!! I rang today (17th March), and the staff now told me that my goods is still in warehouse in US?!!!! I hope I will receive my goods in the end and would never use it again. Absolutely rubbish service.

I have paid a fortune for two items to be shipped from the USA. Three weeks after they’ve allegedly ‘left the US warehouse’, I have no packages, no shipping updates and AusPost have no clue where they are. So incredibly disappointed. Avoid this service, it’s pathetic and AusPost should be thinking hard about being associated with it.

As per the title - I've used the service twice now. It takes days from receipt fo the parcels to be logged.

They don't reply to emails.

Comparatively, it's more expensive.

The tracking info the provide doesn't match to the parcels.

It just sucks.

I had parcels from Amazon USA, to be shipped through Shopmate.
• Shopmate sent me an email with numbers that did not correspond to the amazon numbers so I had to wade through pages of emails and invoices to find the articles - well, two, one of which seemed to be from mid last year!
• Having located a couple of items that may have been the ones, I had to go to the Amazon website, find details, try (and fail) to copy and paste to the Shopmate website and finally, with one package, I at least got to the costs of shipping page.
• Here I found tha...

Sending a little parcel or a kitchen pan with spatula got held up because it was Beachwood. Treated, food grade from a reputable dealer they still delayed it. Shipping cost $87

Contrary to the negative reviews, I found armed with the packing dimensions and sell price my 2 packages came in a little under the estimated costs - tick, packages were booked in within one day of arriving in Portland - tick. I immediately declared and payed. Packages arrived in Melbourne within the 3 day arrival estimate - tick. My only complaint is the lack of info regarding receipt of my merchant invoices and that there was no scans once consignment was raised to Australia, scanning only picked up once arrived at customs. Overall excellent service.

Absolute SCAMMERS. Just please use literally any other company! They sting you with so many charges and fees you end up paying a lot for a tiny little parcel. As well as being extremely deceitful and sneaky with their charges, they also waste your time. It took 4 months to get my parcel sorted and shipped to me even though I am still yet to receive it.

I needed a small item (a prescription insert for sports sunglasses) from a supplier in the US who did not ship to Aust. The item took 9 calendar days to get to the Shopmate warehouse in the US. It then took a further 15 calendar days to get to me in central Australia. Based on my experience with other international orders, this was very timely. The shopmate fee was AU$40 which was also very reasonable. I'd read a lot of the negative reviews here, but still decided to give Shopmate a go, and I'm very satisfied with the result.

TL;DR: Shopmate lost my expensive parcel, had pretty rubbish customer service (apart from one fantastic team member), and I am now $900 out of pocket because they limit their insurance, despite being told that I would not be out of pocket.

We have generally had good experiences with Australia Post, and know our local delivery guy by name, so we went with Shopmate when we wanted to buy something that was only available in the US. It was a very bad decision - the service has been terrible, they lost the item, they took a very long time to bothe...

I've done 3 orders in the past year and every time the shipping has been faster than estimated and never had any issues. Follow the instructions, pay the fee, send the invoice and follow australia post guidelines to what can and can't be shipped as well as package sizes and you won't have any issues. I haven't used any other service as I send to a parcel locker, but in my experience, good as gold!

When my parcel arrived at their warehouse they updated my account to say it was "prohibited" and I should email for more information. I emailed repeatedly for weeks and received no response. At one point I even received notification that they had closed my case and to give them feedback even though they never responded. Finally I called and was on hold for half an hour before I could speak to someone. I was told I had to agree to risk customs charges due to parcel containing wood components.

The same parcel was then updated to the status of "o...