Great idea - ridiculously over priced and complicated
Shop mate is a fantastic idea but is simply too hard and too expensive. I ordered a Ben 10 toy truck for my son before Christmas and was told it would be $160 (!!) for delivery. The product weighed less than three kilos but I was advised that I would be charged for 11 kgs. They advised that their packaging options restricted the ways they could package the boxed toy truck.
I opted to return the product to the store and get a refund. I was pleasantly surprised that this option only cost $7 BUT - the amount of steps involved in processing the re...
Your goods simply vanish into the Shopmate black hole
Shopmate advises package is over 105cm in length. No option to repackage item into smaller box and no response to attempted email communications after 4 days now. Guess I have gifted the package to Shopmate. Recommend to avoid at all costs.
- Verified customer
Expensive, Late (MISSING?), Customer Enquiry ignored, Parcel still not scanned or on it's way after 7+ days.
Parcel arrived at Shopmate's warehouse on the 5th of Jan, I paid and sent my invoice to them immediately, and received emails confirming the parcel has been shipped. The tracking for the parcel has been showing as "Pending - No scans" ever since and it has been over 7 days! Not a single scan to indicate the parcel is on it's way, and no indicators whether this was normal or not.
Cost 95 AUD, much more than I was expecting reading the fees on their website. For a 2.7 kg parcel was expecting much less! I coughed up and paid anyway as the parcel ...was already at their warehouse. I sent in a Customer Enquiry over 3+ days ago which has still not been answered, despite a promise answer usually took 24-48 hours. Overall extremely terrible service, I don't even know if my parcel is on it's way and I've paid hundreds of dollars for it including this 95 AUD shipping price! Has it been lost? Will it ever arrive? I used the calculator on a competitor's website and they quoted the price (after weight, parcel dimensions, and parcel value) to be only $56 instead! (Weight 9lb, dimensions 14x12x9 inches, package value 150 usd = $56 incl GST) And it would have shipped from California instead which has a much faster shipping time to Australia than portland oregon which Shopmate uses.
Hidden charges gallore. Just don't do it
I guess it's on me as I read the terrible reviews. But I still used them. Bottom line, I could not ultimately ship the package, I had to pay for it to be shipped back, and they had 'information' on their website that I should have read. I'm all for reading but it was nowhere I looked. Sad excuse fir a business/service.
avoid using it
hefty shipping charges, do not ship vitamins
big song and dance when it comes to returning items - required a prepaid shipping label even the amazon send an authorisation slip
now it is a dead end
Worst service ever
Two packages sent together - arriving different times. Told it takes 10 days.... Paid on 26 November, tracking stated "Shipping information received by Australia Post" for over 6 days during which time Shopmate blamed Auspost and vice versa (Y'all are the SAME company, sort it out!!) eventually they scanned it in Sydney on 5 December and one has made its way to me today (13 December), with the other still coming. Cost over $100 for two parcels, one is only a tshirt... My estimated delivery date was 3-6 December. Thank Goodness I do all my online shopping so early.
- Verified customer
I've never had a problem but no consolidation
I've never had a problem so I've never had to seriously test their customer service (only had simple queries) and the only annoying thing is that multiple packages couldn't be consolidated (or excess packaging removed) to save me on delivery fees (but that isn't a gotcha, they are upfront about it). I've used them for items in USA that the seller won't ship to Australia and the process, speed and website are fine. That said, with the Australian dollar down, plus adding gst, it has become less cost effective to buy from US, so I rarely do it now, however that is not Shopmate's fault.
Ordered 2 weeks ago and parcel was supposed to arrive today and am still waiting for my parcel to be delivered . You are lucky I cant even give you 0/5 stars because this is totally pathetic and inaccurate
$77.80 to send an under 500 grams smartwatch worth $150 USD. Billed at 1.73kg because Shopmate charges cubic volume of the stupid Amazon box. UPS would have been cheaper and wouldn't have charged me GST either. Never again. Hope this service shuts down.
- Verified customer
Always had good service
Ive used Shopmate approximately 6 times and I have found there service to be great..I had one issue but it was resolved quickly. Will continue to use the service. I also use another site when I want to ship items that cant be sent via shop are.
No customer service
Have sent 5 requests now for assistance to return parcels to sender with no response even though I have provided return labels. Have paid high costs for shipping of their parcels and still they have not been sent.
Absolutely worst service as there is none
So happy to be able to purchase my dress
The updates and how they explained the costs via phone have been first class
I will use again when the Dollar picks up
My package arrives tomorrow and they have already explained to me that it will arrive in a box as they have to repackage
Should give 0 star DO NOT USE THIS SERVICE
Shopmate is a front to steal your items. The term they like to use is "discarded" which means they aren't liable to replace the item since they didn't ship it and despite signing off to the original manufacturer that the item was safely delivered. Absolute scam.
Would give 0 stars if I could.
Ordered items that came to 39 usd - 56 aud and weighed 1.6kg. Auspost charged 52 aud to forward. Got a $10 discount as I used a code for first time user - and it will be the last time I use this service. To be charged almost as much as you paid for the goods in freight forwarding fees, not even including extra coverage, is an outrageous rip off. On top of that, I had to lodge a query for auspost to find my parcel, as it still had not been logged into the system five business days after it had been delivered to the facility. Poor service, waaay too expensive and not worth the money. Will find another way to get US purchases forwarded in future.
$60 to post a google home mini
Tiny little box. 11.5 cm x 11.5 cm x 10 cm and 500 grams or less.
They want to charge $58.50 to post it which is 50cents less than what the item costs with free postage from the Australian Google store.
Absolute scam. I've had items shipped from ebay sellers which weighed closer to 8kg and were about 6 times the size of the home mini boxes which cost me barely above $60.
I'm having to lose out on the item I bought because of shopmates absolutely screwed prices.
Just Awful. Rude staff. Australia post should go belly up.
Previously ordered a product had it sent over. Reordered and labelled a dangerous good. Packet of antihisatmines. They are charging to dispose of it $10. Someone will probably keep them. The whole service smacks of being a scam.
Do not use this service.
- Verified customer
I envy the day Australia Post goes out of business
tl;dr - find literally any other mail forwarder. It doesn't matter which one, they will all be better than ShopMate.
I ordered a pair of running shoes from America. Size 12 mens, weighed 300 grams. Company doesn't ship to Australia. But hey! The ever oh-so-reliable Australia Post has an international warehouse located in Portland that will forward my package to me! I had been checking out other mail forwarders before but wasn't familiar with their brands so had been turned off using them. I really wanted these shoes that weren't available in A...US so coming across Australia Post was a godsend. The signing up process was easy - create an account, they give you a special address, and away you go. After perusing ShopMate's website I found their rates page, linked here (https://shopmate.auspost.com.au/our-rates/shipping-rates). You don't have to scroll very far down to find the "example product" - women's shoes, 1.5kg, TOTAL PRICE 46.60. A bit exxy, but hey, these were good running shoes I was after. My ultra lightweight running shoes, again, weighed 300g, so I figured the price would be maybe a little bit less as they weighed 1.2kg less than the example product but I didn't get my hopes up and assumed it would probably be about the same. So I ordered my running shoes and Australia Post got my package pretty quickly (thanks solely to the competence of the company I ordered from and the American postal system). But this is where my fortune ran out. I get an email from ShopMate saying my package had arrived and I needed to pay to get it shipped. I log in, enter my details, and (get ready for it) - I'm being charged $97 to ship the shoes. NINETY-SEVEN DOLLARS FOR A 300 GRAM PACKAGE. I was absolutely gobsmacked. How could something so light, so similar to an 'example product' cost 2.5 TIMES MORE than the quoted price on your website?
- Verified customer
Reasonable time frame, clear cost estimates, reasonable customer service response times. Used a couple of times and the packages arrived fine. Had to learn what cubic weight was to understand where the additional costs were coming from. Here is an example of my charges a year ago:
Chargeable weight: 7.5kg
Package value: $336.15 (US$249.00)
Base charge: $22.95
Weight charge: $74.25
Voucher discount: -$14.58 (code found on OzBargain: 15OFF)
GST for value of good: $33.62
GST for ShopMate shipping and service fees: $8.20
Good Idea, Bad Execution
I cant fault the service and reliability of Shop Mate, however the pricing is the most ludicrous Ive ever seen, the cost is unjustifiable and the pricing table is misleading on their website. How the can charge $100+ for a 2kg package is obscene.
Absolute rip off. Borderline scam.
I ordered a baseball hat online in the US. It weighed in at 300gr. They some how make a calculation of cubic weight and charged me for 1.4kg. I did query it and was told this was correct. Cost me $46 to ship 1 baseball hat. Do not use this service. Rip off.
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Questions & Answers
Hi Shopmate, My items one week past expected delivery and the tracking still hasnt updated. Are you able to track down where its at right now and let me know when I can expect it to arrive? Tracking numbers 00093493040003291515. Thanks
Priscila L.Australia Post
Can you please reach out to our Shopmate team to follow up on this? You can call them on 1300 624 475 or email them at firstname.lastname@example.org
Hi ShopMate Team,
My parcel was shipped from US Warehouse last Friday and even after week, there are no tracking updates of it. I am desperately waiting for the parcel. Is there anyway you can find out what is going on? Please refer to the General Inquiry - 26506117. Thanks
Michael M.Australia Post
Just checked your case and can see that the parcel should be shifting through this week for delivery. Hopefully not much longer and it will update domestically with the tracking reference you were provided.
i just order a cremation urn from amazon.com it roughly 2.630835746 kilo product 7 x 7 x 10 inches, i have had it sent to the address i was given not sure which one it turning up to atm, that part i follow, it the part how do i get it to Australia and can it go to my po box?
Sami M.Australia Post
Thanks for your question. Once your item arrived at the ShopMate address they will arrange to have it forwarded to you once you have paid the shipping fees. For more information on how ShopMate works please check out the break down here: http://auspo.st/1su5YEa
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