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Australia Post Shopmate

Australia Post Shopmate

1.7 from 719 reviews

Reviews

(67)
(34)
(27)
(69)
(522)
  • Delivery Time
    • On Time (21)
    • Never Arrived (18)
    • Late (10)
    • Unacceptably Late (10)
    • Never Collected (4)
    • Early (1)
  • Sender or ReceiverSender (12%) · Receiver (88%)
  • Delivery Arrived in Good ConditionYes (64%) · No (36%)
  • Incentivised Review Yes (0%) · No (100%)

Nat

NatSydney, NSW

  • 3 reviews

Great idea - ridiculously over priced and complicated

published
Sender or ReceiverSender
Delivery TimeLate
Shipping TypeInternational

Your goods simply vanish into the Shopmate black hole

published

Shopmate advises package is over 105cm in length. No option to repackage item into smaller box and no response to attempted email communications after 4 days now. Guess I have gifted the package to Shopmate. Recommend to avoid at all costs.

Sender or ReceiverSender
Delivery TimeNever Arrived
Shipping TypeInternational
1 comment
Australia Post
Priscila L.Australia Post
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  • Verified customer

Expensive, Late (MISSING?), Customer Enquiry ignored, Parcel still not scanned or on it's way after 7+ days.

published
Sender or ReceiverReceiver
Delivery TimeNever Arrived
Shipping TypeInternational
1 comment
Australia Post
Priscila L.Australia Post
Adam

Adam

  • 2 reviews

Hidden charges gallore. Just don't do it

published

I guess it's on me as I read the terrible reviews. But I still used them. Bottom line, I could not ultimately ship the package, I had to pay for it to be shipped back, and they had 'information' on their website that I should have read. I'm all for reading but it was nowhere I looked. Sad excuse fir a business/service.

Sender or ReceiverSender
Shipping TypeDomestic
2 comments
Australia Post
Michael M.Australia Post

Hi Adam,

It's at the top of the page "Our Rates": https://shopmate.auspost.com.au. hover over it and gives you a heading breakdown and then explains the charges in full for you in detail. Nothing hidden.

Adam
Adam

Kevin

KevinSydney, NSW

avoid using it

published

hefty shipping charges, do not ship vitamins
big song and dance when it comes to returning items - required a prepaid shipping label even the amazon send an authorisation slip
now it is a dead end

Sender or ReceiverReceiver
Delivery TimeUnacceptably Late
Shipping TypeInternational

Steph K

Steph KPerth, WA

Worst service ever

published

Two packages sent together - arriving different times. Told it takes 10 days.... Paid on 26 November, tracking stated "Shipping information received by Australia Post" for over 6 days during which time Shopmate blamed Auspost and vice versa (Y'all are the SAME company, sort it out!!) eventually they scanned it in Sydney on 5 December and one has made its way to me today (13 December), with the other still coming. Cost over $100 for two parcels, one is only a tshirt... My estimated delivery date was 3-6 December. Thank Goodness I do all my online shopping so early.

Sender or ReceiverReceiver
Delivery TimeLate
Shipping TypeInternational
Delivery Arrived in Good ConditionYes
See all answers
3 comments
Australia Post
Priscila L.Australia Post
Steph K
Steph K
Australia Post
Priscila L.Australia Post

Tony

TonySouth East Queensland, QLD

  • 2 reviews
  • Verified customer

I've never had a problem but no consolidation

published

I've never had a problem so I've never had to seriously test their customer service (only had simple queries) and the only annoying thing is that multiple packages couldn't be consolidated (or excess packaging removed) to save me on delivery fees (but that isn't a gotcha, they are upfront about it). I've used them for items in USA that the seller won't ship to Australia and the process, speed and website are fine. That said, with the Australian dollar down, plus adding gst, it has become less cost effective to buy from US, so I rarely do it now, however that is not Shopmate's fault.

Sender or ReceiverSender
Delivery TimeOn Time
Shipping TypeInternational
Delivery Arrived in Good ConditionYes
See all answers
1 comment
Australia Post
Priscila L.Australia Post

Thanks for your review Tony :) glad to read you're happy with the service and never had any issues!

Priscila


Terrible

published

Ordered 2 weeks ago and parcel was supposed to arrive today and am still waiting for my parcel to be delivered . You are lucky I cant even give you 0/5 stars because this is totally pathetic and inaccurate

Sender or ReceiverReceiver
Delivery TimeUnacceptably Late
Shipping TypeInternational
1 comment
Australia Post
Priscila L.Australia Post
AwfulService

AwfulServiceSouth East Queensland, QLD

Rip off.

published

$77.80 to send an under 500 grams smartwatch worth $150 USD. Billed at 1.73kg because Shopmate charges cubic volume of the stupid Amazon box. UPS would have been cheaper and wouldn't have charged me GST either. Never again. Hope this service shuts down.

Sender or ReceiverSender
Delivery TimeOn Time
Shipping TypeInternational
Delivery Arrived in Good ConditionYes
See all answers
suzanne.mazy1

suzanne.mazy1Sydney, NSW

  • Verified customer

Always had good service

published

Ive used Shopmate approximately 6 times and I have found there service to be great..I had one issue but it was resolved quickly. Will continue to use the service. I also use another site when I want to ship items that cant be sent via shop are.

Sender or ReceiverReceiver
Delivery TimeEarly
Shipping TypeInternational
Delivery Arrived in Good ConditionYes
See all answers
1 comment
Australia Post
Priscila L.Australia Post

Thanks for this review, glad Shopmate has been a great service that you'll continue to use :)

Priscila


K c

K cNew South Wales

  • 9 reviews

No customer service

published

Have sent 5 requests now for assistance to return parcels to sender with no response even though I have provided return labels. Have paid high costs for shipping of their parcels and still they have not been sent.
Absolutely worst service as there is none

Sender or ReceiverSender
Delivery TimeUnacceptably Late
Shipping TypeInternational
Delivery Arrived in Good ConditionYes
See all answers
1 comment
Australia Post
Priscila L.Australia Post

Anne Mahon

Anne MahonGreater Melbourne (Metropolitan), VIC

So happy to be able to purchase my dress

published

The updates and how they explained the costs via phone have been first class
I will use again when the Dollar picks up
My package arrives tomorrow and they have already explained to me that it will arrive in a box as they have to repackage

Sender or ReceiverReceiver
Shipping TypeInternational
1 comment
Australia Post
Priscila L.Australia Post

Thanks for your review Anne, glad you're happy with the service and will use again :)

Priscila


Singlefemaletraveller

SinglefemaletravellerSydney, NSW

  • 2 reviews

Should give 0 star DO NOT USE THIS SERVICE

published

Shopmate is a front to steal your items. The term they like to use is "discarded" which means they aren't liable to replace the item since they didn't ship it and despite signing off to the original manufacturer that the item was safely delivered. Absolute scam.

Sender or ReceiverReceiver
Delivery TimeNever Arrived
Shipping TypeInternational
1 comment
Australia Post
Priscila L.Australia Post

MHM

MHMSydney Surrounds, NSW

Would give 0 stars if I could.

published

Ordered items that came to 39 usd - 56 aud and weighed 1.6kg. Auspost charged 52 aud to forward. Got a $10 discount as I used a code for first time user - and it will be the last time I use this service. To be charged almost as much as you paid for the goods in freight forwarding fees, not even including extra coverage, is an outrageous rip off. On top of that, I had to lodge a query for auspost to find my parcel, as it still had not been logged into the system five business days after it had been delivered to the facility. Poor service, waaay too expensive and not worth the money. Will find another way to get US purchases forwarded in future.

Sender or ReceiverReceiver
Delivery TimeUnacceptably Late
Shipping TypeInternational
1 comment
Australia Post
Priscila L.Australia Post
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Voltzy

Voltzy

  • 3 reviews

$60 to post a google home mini

published

Tiny little box. 11.5 cm x 11.5 cm x 10 cm and 500 grams or less.
They want to charge $58.50 to post it which is 50cents less than what the item costs with free postage from the Australian Google store.

Absolute scam. I've had items shipped from ebay sellers which weighed closer to 8kg and were about 6 times the size of the home mini boxes which cost me barely above $60.

I'm having to lose out on the item I bought because of shopmates absolutely screwed prices.

Sender or ReceiverReceiver
Delivery TimeNever Collected
Shipping TypeInternational
2 comments
Australia Post
Priscila L.Australia Post
Voltzy
Voltzy

Just Awful. Rude staff. Australia post should go belly up.

published

Previously ordered a product had it sent over. Reordered and labelled a dangerous good. Packet of antihisatmines. They are charging to dispose of it $10. Someone will probably keep them. The whole service smacks of being a scam.
Do not use this service.

Sender or ReceiverReceiver
Delivery TimeLate
Shipping TypeInternational
Delivery Arrived in Good ConditionNo
See all answers
1 comment
Australia Post
Priscila L.Australia Post

That's disappointing to hear Peter as you've received this product in the past before. There is a fee per parcel, how many parcels are being destroyed and did they provide you specific info as to why?

Priscila


  • Verified customer

I envy the day Australia Post goes out of business

published
Sender or ReceiverReceiver
Delivery TimeLate
Shipping TypeInternational
Delivery Arrived in Good ConditionNo
See all answers

Simon

SimonCanberra 2600, ACT

  • 7 reviews
  • Verified customer

Reliable

published
Sender or ReceiverReceiver
Delivery TimeOn Time
Shipping TypeInternational
Delivery Arrived in Good ConditionYes
See all answers
1 comment
Australia Post
Priscila L.Australia Post

Ben_ramsden

Ben_ramsdenGreater Melbourne (Outer), VIC

Good Idea, Bad Execution

published

I cant fault the service and reliability of Shop Mate, however the pricing is the most ludicrous Ive ever seen, the cost is unjustifiable and the pricing table is misleading on their website. How the can charge $100+ for a 2kg package is obscene.

Sender or ReceiverReceiver
Delivery TimeOn Time
Shipping TypeInternational
1 comment
Australia Post
Priscila L.Australia Post

Thanks for sharing your thoughts with us Ben, I can understand you are shock from the price but please be aware the cost is a true reflection for the service.

Priscila


Louis M.

Louis M.Greater Melbourne (Inner), VIC

Absolute rip off. Borderline scam.

published

I ordered a baseball hat online in the US. It weighed in at 300gr. They some how make a calculation of cubic weight and charged me for 1.4kg. I did query it and was told this was correct. Cost me $46 to ship 1 baseball hat. Do not use this service. Rip off.

Sender or ReceiverReceiver
Shipping TypeInternational
1 comment
Australia Post
Priscila L.Australia Post

Page 1 of 36

See all Australia Post reviews

Questions & Answers

Corey

Coreyasked

Hi Shopmate, My items one week past expected delivery and the tracking still hasnt updated. Are you able to track down where its at right now and let me know when I can expect it to arrive? Tracking numbers 00093493040003291515. Thanks

1 answer
Australia Post
Priscila L.Australia Post

Hi Corey,

Can you please reach out to our Shopmate team to follow up on this? You can call them on 1300 624 475 or email them at shopmate@auspost.com.au

Priscila


Sydney

Sydneyasked

Hi ShopMate Team,
My parcel was shipped from US Warehouse last Friday and even after week, there are no tracking updates of it. I am desperately waiting for the parcel. Is there anyway you can find out what is going on? Please refer to the General Inquiry - 26506117. Thanks

1 answer
Australia Post
Michael M.Australia Post

Hi Sydney,

Just checked your case and can see that the parcel should be shifting through this week for delivery. Hopefully not much longer and it will update domestically with the tracking reference you were provided.

~ Mikey


Samuel P.

Samuel P.asked

i just order a cremation urn from amazon.com it roughly 2.630835746 kilo product 7 x 7 x 10 inches, i have had it sent to the address i was given not sure which one it turning up to atm, that part i follow, it the part how do i get it to Australia and can it go to my po box?

1 answer
Australia Post
Sami M.Australia Post

Hey Samuel,

Thanks for your question. Once your item arrived at the ShopMate address they will arrange to have it forwarded to you once you have paid the shipping fees. For more information on how ShopMate works please check out the break down here: http://auspo.st/1su5YEa

~Sami


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