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Australia Post Travel Insurance
International Comprehensive Plan, International Basic Plan, Domestic PlanNannie RNorth Queensland, QLD
- 3 reviews
Exceeded our expectations
It was a seamless process to take this insurance (even with the list of pre-existing conditions). We did have to make a claim for medical expenses and also for one night in a hotel as we got stuck in the mountains due to the typhoon in Japan. We also had to claim for event cancellation due to the typhoon. We put our claim in when we got home. The claim went in online on a Sunday night and to our utter surprise we got notification the following Wednesday to say the claim had been settled (less the excess). I also must say that we kept in constan...Read more
t contact with the claims department and they talked us through the process. They were compassionate and professional at all times. Getting a "fit to fly" letter from the hospital in Japan was a harrowing experience but we finally managed to get something which was satisfactory. We cannot speak highly enough with this company and we will recommend them to all of our friends and family. We will use them for all domestic and international insurance in the future. Outstanding service guys.2 comments
Absolutely Priscila. We will be singing your praises from the rooftops.
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PetgGreater Melbourne (Outer), VIC
- 2 reviews
Travel claim
We were very happy with this insurance. Our claim was considered and paid in a timely manner. They were understanding and easy to deal with. Would highly recommend this insurance.
1 comment
Priscila L.Australia Post
Thanks for taking the time to share your review with us Petg, great to read that you were happy with this, tell your friends and family :)
Priscila
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Steve Y - ExArmyGreater Melbourne (Outer), VIC
- Travel Insurance - International Comprehensive Plan (Single Trip)
- Verified customer
Fantastic - Easy to Obtain before Travelling, Easy to Claim and Claim Processed Quickly
Highly Recommend - Great Value
The policy was easy to obtain online before travelling overseas.
It was very easy to submit a claim online upon my return and the claim was processed quickly.
1 comment
Priscila L.Australia Post
Thanks for your review Steve, it means a lot :)
Priscila
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IvanSouth East Queensland, QLD
The Australia Post multi had no insolvency cover . beware Claim suited to Cover more . Excess $250 instead of $100.
Yes at first it was easy. Deceptive. Claim sent to Cover more . No info to me. Double excess . Paid half claim.cannot contact them. I have gone to the Ombudsman now.
1 comment
Priscila L.Australia Post
Hi Ivan,
Very sorry to hear you're having a lot of trouble with this claim. I'd like to help you resolve this and get this addressed by the right people. I'll need some details from you so please reply to my private message. ... Read more
PriscilaSimilar opinion? Write a review on ProductReview.com.au!
GrandmaWestern District, VIC
- Travel Insurance - International Comprehensive Plan (Single Trip)
- Verified customer
Great Service - A Complete Surprise
I have traveled many times over past years and have used Austtralia Post Travel Insurance, always with some concern, as I had read many of the Reviews. However Australia Post was always much cheaper and would offer cover for pre-existing illnesses at a small excess. This was the first time that I have had to claim. I was impressed at the prompt response, the clear instructions, the time lines given, which were always adhered to. At no time did I feel left out of my claim process. The claim was approved, and the refund deposited exactly on ...Read more
the date indicated. I will certainly be using Australia Post Travel Insurance on any other overseas trips. I was always aware that Australia Post was not the travel Insurance Provider and that the Policy was underwritten by one of the larger Insurance Providers. It is clearly stated in the PDS and in their corresondence.1 comment
Priscila L.Australia Post
Thanks for your awesome review Grandma,
I'm glad making a claim with us was an easy experience and that you'll continue to use this product. ... Read more
PriscilaSimilar opinion? Write a review on ProductReview.com.au!
austpostMurray Region, NSW
Misrepresentation australia post are not a travel insurance company
I purchased this insurance from auspost travel insurance because of their reputation little did I know I would be shunted of to a company like 'covermore".
I gave my medical details to someone purporting to be from auspost I paid my money to someone purporting to be from auspost but when I had a claim where were auspost nowhere to be seen I was to my shock and horror dealing with covermore. A Company in the news for all the wrong reasons and I would suggest struggling for business having to trap customers under the auspost banner
Never again with aus post for anything and absolutely never covermore.
So beware just make sure who you are dealing with
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Sleaf1Brisbane
- 20 reviews
- 3 likes
- Travel Insurance - International Basic Plan (Single Trip)
- Verified customer
Good value, prompt refund
I have used this insurance many times when travelling. It is good value. For the first time, I had to make a small claim (medical). Process for refund was quick and simple (all online). Refunded with no problems shortly after. Would recommend.
1 comment
Priscila L.Australia Post
Thanks for the great review, glad to hear making a claim was an easy and quick process!
Priscila :)
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JaneHobart, TAS
Swift Response
We had to cancel an interstate trip due to illness. The only delay was due to me not submitting the medical certificate correctly. Once Australia Post received it we had no problems. Thanks for the swift refund.
1 comment
Priscila L.Australia Post
That's awesome to hear Jane, hope your trip can be rescheduled though some time in the future though :)
Priscila
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Robert GardinerSouth-Eastern Region, NSW
- 2 reviews
Insurance where you get what you paid for.
Excellent product. We've used Aust. Post travel insurance for a number of years but this is the first time we've made a claim - two, in fact, one a minor medical claim and the other for a replacement suitcase after the existing one was irreparably damaged by baggage handlers. The claims process was straight forward and both claims accepted and finalised within ten days. In an age where insurance claims are contested more often than not, this was a very pleasant surprise. We highly recommend Aust. Post travel insurance.
1 comment
Priscila L.Australia Post
That's great to hear Robert, thanks for sharing this with us! Tell your friends :)
Priscila
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Fast response
Customer services and claims are very fast and easy. When you have got panic from overseas travel they will help you. highly recommend to everyone include my friends as well :)
1 comment
Priscila L.Australia Post
Awesome to hear that we were able to take the stress away whilst you're travelling, please spread the word and enjoy your holiday.
Priscila
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GregSouthern and Hills, SA
- 2 reviews
- 1 like
Never Again - you will need to take out insurance to protect you from their nsurance policy.
Decided to try Post Office Insurance. Usually use Covermore. Our trip to Sri Lanka was cancelled by Trip A Deal who credited our trip along with the cost of the Visas. This was after the Aust. Government issued a level 5, dont travel to Sri Lankawarning. However Post Office Insurance refused to credit of deter our Travel insurance because we had passed our cooling off period. We didn't travel as a result of having the trip cancelled, if we did travel and were injured as a result of the civil unrest, according to the contract, we would not have been covered. Also, try ringing their contact number. Good luck with the excessive wait.
Would never consider using again.
1 comment
Priscila L.Australia Post
Hi Greg,
I'm sorry to hear that you're not happy with our service and the amount of time you've wasted trying to follow this up with us. It doesn't sound like a great experience and would like to tu... Read more
rn this around for you. Please get back to my private message requesting some details from you.Similar opinion? Write a review on ProductReview.com.au!
Cat S.Wide Bay-Burnett, QLD
- 2 reviews
Still waiting
Submitted a claim on April 1 as my former partner and father to my children died suddenly. We had a house to empty, a funeral to arrange and grief to deal with so did not take our trip. Despite my former partner not being on my policy or part of my trip, his death has sparked an investigation into his medical history and AusPost want full access to his medical records. I don't understand how this is relevant. I went with AusPost as the price was good and I worked for them at the time. I would not recommend them as Travel Insurers.
2 comments
Sami M.Australia Post
Hey Cat,
In the most respectful way I can on this platform, I'm sorry for your incredible loss and the issues you've had with our retail products. Although I cannot help you directly I have sent you... Read more
a message for some more details so I can pass on your information to our Travel Insurance team who will be able to assist you further.This was two weeks ago Sami and I have not heard anything.
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KeithSouth East Queensland, QLD
If anyone has trouble with the claim procedure it's probably because they haven't provided the correct information.
I've used travel insurance for years and never made any claims. I've used this one twice and, unfortunately, needed to make a claim. It was dealt with very quickly and politely. Well done.
1 comment
Sami M.Australia Post
Hey Keith,
Thank you for taking the time to share your feedback with us, it's great to hear! ... Read more
~SamiSimilar opinion? Write a review on ProductReview.com.au!
PeterHobart, TAS
Took a lot of effort on my behalf to get it approved
Whilst in the USA I took sick and was advised to go to hospital. The next night I had a medical procedure. Immediately my wife in Australia was informed who contacted the insurance. I tried o ring the USA contact number but it wasn’t connected. My wife had to ring the 1800 number and wait to be connected each time to a consultant sometimes a very long time. She had to ring me to keep me informed. Rang about 23 times during the week.
By day 3 the hospital was enquiring about my insurance. Had to make a deposit of over US$2500.
Upon my retu...Read more
rn there was no contact from the insurance. From the moment I lodged a claim I was told that my answers to their questions would be made in 10 business days. Sure enough every question or email was answered on day 10. I was asked to supply doctors notes from specialists I had never visited. Even the initial claim form assumed that it was a pre existing condition. Didn’t once ask if it was unrelated to prev. Illness or pre existing. The USA hospital provided me with about 40 pages of notes as to illness and treatment. This mentioned it was not pre existing. All supplied to the insurance. After a further 2 doctors visits to get relevant documentation (one an extended consultation) and over 3 months later, my claim was approved again after the 10 day wait. I am still waiting for my hospital deposit to be returned nearly five months after paying it.2 comments
Sami M.Australia Post
Hey Peter,
I'm sorry to hear that you fell sick which travelling in the USA and that you your experience with receiving assistance from us wasn't as smooth sailing as it should have been. ... Read more
I would like to pass your details onto our Travel Insurance team so they can help you out further. If you are happy for me to do this please respond to the message I have just sent you when you can. ~SamiYes, that would be ok.
Peter
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Adrian WHunter Region, NSW
- 3 reviews
- 4 likes
Excellent Travel Insurance
I had a claim for hospital and accommodation expenses whilst on holidays in Vietnam. Had to extend my stay for a further 12 days. I found them very professional and supportive, to my wife and myself. My claim was approved and paid within the 10 days with no hassles.
Great value, and will definitely be using them again in the future, and recommending them to my friends.
1 comment
Sami M.Australia Post
Hey Adrian,
Thank you for taking the time to share your feedback with us about your experience with the Travel Insurance service. It's not great to hear that you had to visit the hospital while on yo... Read more
ur trip in Vietnam but I'm glad to hear we were able to help support you.Similar opinion? Write a review on ProductReview.com.au!
Prompt Settlement of Claim
My wife and I are in our late seventies and like so many people I take blood thinning medication. Australia Post is one of the few Travel Insurers that will cover me. We took out Travel Insurance for a 10 day cruise to New Zealand and connecting flights. The policy was easy to set up over the phone. As a result of an accident requiring hospitalisation, we were forced to cancel a short time before sailing. We submitted our claim with relevant documentation and received notice of settlement within a very short time with a very satisfactory a...Read more
nd prompt outcome. We have used Australia Post Travel Insurance on three occasions and had a small claim for medical expenses previously, this was also promptly and satisfactorily settled. We would certainly use Australia Post again.1 comment
Sami M.Australia Post
Hey Peter,
Thank you for taking the time to share your feedback with us. I'm glad to hear you are okay not and that the situation didn't have any more added stress with the policy you picked helping you out. ... Read more
We wish you a great Easter break. ~SamiSimilar opinion? Write a review on ProductReview.com.au!
Poor response when claims are submitted
I spent over $300 on my 15 days travel insurance that appeared to be the best coverage in the world. But when I submitted a tiny claim, there was no response. I followed up 3 times in the next 45 days and finally got a response that due to excess clause my claim wasn't covered. Excess clause is totally acceptable (which I missed out while reading the policy), but should we pay money to someone with that attitude? What if I had major health issues during my travel, would they wait for me to die?
What really annoyed me was that I bought the insu...Read more
rance from Australia Post. But I had to do all the follow up with a redirected "Travel Insurance Partners" that could be an overseas company run by a 'Nigerian prince'. I feel for the people who are not responsible for any of these but have to reply to these sort of complains. And to those people, don't care about me. I will never buy any policy from Australia Post ever again.1 comment
Sami M.Australia Post
Hey Tau,
I know this way of doing things isn't ideal and it is really annoying calling up one number only to be told it's wrong and you get transferred, sometimes without being provided the number you needed in the first place. ... Read more
I've gotten in touch with one of the managers for the Travel Insurance product that works with us here at Australia post and he is going to help have all of this looked into further for you. I've sent you a message for some more details that'll help him proceed. ~SamiSimilar opinion? Write a review on ProductReview.com.au!
jenniferHunter Region, NSW
good value for money
good value-and just a phone call to set up, and they sent a reminder when our yearly policy was up
Submitted claim on 25 Feb and received payment on 19 March
Three times
1 comment
Sami M.Australia Post
Hey Jennifer,
Thank you for taking the time to to share your feedback with us, it's great to hear. ... Read more
~SamiSimilar opinion? Write a review on ProductReview.com.au!
Steve PopeGreater Melbourne (Outer), VIC
The Insurance Company to Use
it seems strange Praising an Insurance Company, But there you go.
Unbelievable service, being stuck in Bali they helped me all through the process
Prompt acknowledgment of all correspondence, And extremely fast Payment.
Great Work Aussie Post.
10/10
1 comment
Sami M.Australia Post
Hey Steve,
Thank you for taking the time to share your feedback with us about your experience. It sucks to hear you were stuck in Bali but it's great to hear we were able to help out and make thinks easy for you.
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ElishaMetropolitan Adelaide, SA
- 2 reviews
Great Travel Insurance
Very happy with the service and great value for money. Lodged my claim and was approved the very next day and then had the money in my account the next. Will definitely use again.
1 comment
Sami M.Australia Post
Hey Elisha,
Thank you for your feedback, I'm glad to hear everything was so quick for you.... Read more
~SamiSimilar opinion? Write a review on ProductReview.com.au!
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Questions & Answers
Athol J Easked
Insurance for 13 day cruise to New Zealand
4 answers
Insurance for 13 day cruise to new zealand
Do not use Australia Post. No Customer service at all after sale. Go directly to Cover More as they hold their policies anyway! We use our credit card insurance ( activate) and add cruise cover and any additional medical . Works out cheaper and very good service
Hey, I had no problems with them, and I made a successful claim ($1,497) which only took 5 days to be paid out. I recommend them.
Penny D.asked
I had to cancel a travel insurance with you & couldn't get a refund from you - what I would like to know is that now that I am able to go on my cruise is it possible to have that unused policy transferred to my new travel date
Kind regards Robert
1 answer
Priscila L.Australia Post
Hi Penny,
Please reach out to our team on 1300 728 015 so they can help you with your question :)
Priscila
jeff townsendasked
travelling overseas in September want to know if helicopter flights, one in Iceland, one Grand Canyon USA or covered under policy or do I need to take out extra cover. jeff townsend
2 answers
I'm not sure about that Jeff as we didn't do any helicopter flights and I didn't pay attention to that. There were policy add-ons for various higher risk activities but I don't recall helicopter flights being one of them. The info will be in the PDS though and you can probably download that from the website.
Priscila L.Australia Post
Hi Jeff, just replied to your other question :)
Priscila
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Priscila L.Australia Post
Thanks so much for taking the time to share this with us. I'm so glad it was such an easy process and please do tell your friends and family!
Priscila