I had 2 policies with Australia Post for 2 Domestic cruises in 2020. Both cruises were, of course, cancelled. I made no claim and was offered either a credit or full refund of the amounts paid. I have already received one refund & expect the other soon. Well done & thank you australia post. I have written to another travel insurance company about matching australia posts offer as they took my money for 2 other holidays (which I didn't take) & as yet no reply. Why should any travel insurance company keep money for a holiday that you haven't taken & when you are unable to claim? It is Australia Post travel insurance for my family now.

Took out insurance march’19 for cruise 23 March 2020 comprehensive cover with cancellation after speaking to aust post wanted details of cover to be sent to me which they said they could not because this was done through travel agent who closed because of coronovirus and sent all medical claim forms dangerous for me I had thyroid cancer and immune system low for coronavirus they said I had to read the small print and coronavirus was not covered my cruise was cancelled 4days after I cancelled I could not read the small print because they would n...

I would give them one star for ease of taking your money then no stars for service.
I have phoned countless times and emailed just as many with only one generic reply which didn't help me at all. I can't say they are a bad company because I can't put my claim through to judge their performance.
If Australia Post Travel Insurance is reading this PLEASE improve your service

I unfortunately had a large medical bill from a cruise ship hospital. Australia Post were outstanding to deal with. I expected to have to jump through hoops and argue over details but once I provided the requested paperwork (no more than I expected to have to provide), the money was in my bank in less than a week.
From the very start of the claim process it took a little longer than I would normally expect but these are not normal times and I fully expected it to take longer. The claim along with all my paperwork and reports could be very eas...

Wouldn’t accept claim when trip was cancelled due to COVIDSafe 19 and wouldn’t issue a refund for payment of travel insurance, when trip never went ahead and wouldn’t accept claim.

Very happy I have had my claim approved for missed trip to Cairns (flight and accommodation). I have used Australia Post travel insurance before, never made a claim - until now. Good communication via E-mail. Thank you.

My wife became ill in Bali with Influenza, owing to the build up of the Covid 19 situation we were unable to get suitable help and cancelled our holiday early to head home for medical care.. Australia Post were excellent in their understanding and the claim for unused accommodation costs and the costs associated in changing flights etc were paid for. All it took was for a little documentation to justify the claim and it was settled. Thanks again Australia Post ...certainly worthwhile cover.

Australia Post Travel Insurance is virtually uncontactable and will refuse to refund your money and hide behind the PDS.
I bought my policy in May 2019 with Australia Post Travel Insurance for a cruise and USA trip on 24th March 2020 for more than $825.00 (the whole trip was cancelled by cruise line so will get my money back). It took me multiple attempts and hours upon hours to get thru to Australia Post on the phone and spoke to Jen who was less than helpful. I was told that because I bought the police before June 2020 the PDS was different...

We had to cancel travel plans during the pandemic, not because of, but it took a bit of convincing to allow our claim to be processed. A medical issue was the reason and it was substantiated from a surgeon. A mountain of paperwork, several phone calls, actually an excessive amount of homework to supply all the relevant information, which at times was still not enough. We dealt with a travel agent for flights, booked online for accommodation and travel insurance online. Will only book everything through a travel agent next time. This was a h...

I made a claim for cancellation of travel to Europe on account of coronavirus. I was told after a very long time that my insurance doesn't cover pandemic. My loss was $10,000. I bought the policy in January 2020 and we were to travel in April 2020. I did not anticipate a pandemic situation when I bought the policy. What is the use of a policy when it doesn't cover unexpected events? Further, my travel agency went into liquidation and Australia Post informed me that travel insurance doesn't cover the loss in case of liquidation. Australia post always has an excuse when it comes to honouring a claim. This is lousy and inconsiderate service. I shall never recommend Australia Post to anyone for travel insurance.

Bought an annual policy but due to corona virus cannot travel. Asked for refund for remaining 6 months of policy but told I am not entitled because I used the policy in October last year for 5 day holiday. I thought the whole idea of annual policy was so you were covered all year. Won't ever use Post Office Insurance again.

We were due to fly out on 14th April and I have made numerous attempts to contact someone to cancel our policy as there are travel bans restricting our plans. I have been unable to speak to anyone, despite holding for hours on several occasions, and I have sent several emails. On Easter Sunday I had a call from Travel insurance partners who told me if I cancelled I would lose almost $80 as I was out of my change of mind period. I stressed the fact that the government had banned all travel, I didn’t change my mind, so I was told I could change t...

Excellent! We had cancellation as an extra, and due to my asthma we couldn’t travel; and they paid the full amount within 3 days of the claim being approved. Really happy with how quick & easy it happened.

Australia Post travel offers a money back guarantee but are absolutely Impossible to contact to claim it. Numerous emails and phone calls are not answered, been trying to contact them for weeks as travel plans have obviously changed. Wont bother again.
Update - Finally got hold of someone on the phone. Requested a refund, was not given the full amount which I thought was quite rude considering I've wasted hours ringing and emailing. Will write this off as a learning experience.

For over a month I have tried to contact aus post travel insurance. I have tried online, emails, calls. We always use them and never again! Please don’t make the same mistake we did, find another company. I’m still waiting, I’m patient but over 15 hours of my life now wasted for nothing. Don’t even bother with the online chats. They are a joke.

This policy turned out to be not worth one cent. Arrived in China a week before the virus was public knowledge. Had to buy additional tickets at $6000 to get family home, Singapore Air refused refund on dishonoured travel, had to stay overnight in HK and again in Melbourne on the way home to Perth. Not one cent was covered by this "comprehensive international" policy - neatly covered by policy exclusions. Absolute crap policy - these are the reasons people buy travel insurance; its not an exclusions game.

I have used Australia post insurance for many trips and have been very happy
As I’m about to go on another trip in 4 weeks I have been unable to contact Australia Post Insurance dispute phoning on 5 occasions waiting over 3 hours on hold
Have also sent an email with no responses
Would just like to speak about my cover and the Coronavirus
I understand they are busy at the moment but how do I contact them ????

We have insured with Australia Post previously but this was our first experience in making a claim. The staff were very helpful, with Registered Nures telephoning us on two occasions while my wife was receiving medical assistance during our Thailand trip. They provided guidance and advice to ensure my wife was fit to travel s well as advice to ensure we had necessary reports to support our claim for medical expenses.
We could not have asked for more helpful advice. Our claim was settled very quickly once we submitted the supporting documentation upon our return.

Lodging claim was very simple online & was resolved within the time frame of 10 days. This is my first time with Australia Post Travel Insurance. But will not be the last.

Policy was very good value for money and I listed pre existing conditions in original application.
A migraine on our cruise on a US ship cost us more than our cruise. Travel insurance paid out our costs. Will use them again,