Excellent Travel Insurance
I had a claim for hospital and accommodation expenses whilst on holidays in Vietnam. Had to extend my stay for a further 12 days. I found them very professional and supportive, to my wife and myself. My claim was approved and paid within the 10 days with no hassles.
Great value, and will definitely be using them again in the future, and recommending them to my friends.
Prompt Settlement of Claim
My wife and I are in our late seventies and like so many people I take blood thinning medication. Australia Post is one of the few Travel Insurers that will cover me. We took out Travel Insurance for a 10 day cruise to New Zealand and connecting flights. The policy was easy to set up over the phone. As a result of an accident requiring hospitalisation, we were forced to cancel a short time before sailing. We submitted our claim with relevant documentation and received notice of settlement within a very short time with a very satisfactory and prompt outcome. We have used Australia Post Travel Insurance on three occasions and had a small claim for medical expenses previously, this was also promptly and satisfactorily settled.
We would certainly use Australia Post again.
Poor response when claims are submitted
I spent over $300 on my 15 days travel insurance that appeared to be the best coverage in the world. But when I submitted a tiny claim, there was no response. I followed up 3 times in the next 45 days and finally got a response that due to excess clause my claim wasn't covered. Excess clause is totally acceptable (which I missed out while reading the policy), but should we pay money to someone with that attitude? What if I had major health issues during my travel, would they wait for me to die?
What really annoyed me was that I bought the insurance from Australia Post. But I had to do all the follow up with a redirected "Travel Insurance Partners" that could be an overseas company run by a 'Nigerian prince'.
I feel for the people who are not responsible for any of these but have to reply to these sort of complains. And to those people, don't care about me. I will never buy any policy from Australia Post ever again.
good value for money
good value-and just a phone call to set up, and they sent a reminder when our yearly policy was up
Submitted claim on 25 Feb and received payment on 19 March
The Insurance Company to Use
it seems strange Praising an Insurance Company, But there you go.
Unbelievable service, being stuck in Bali they helped me all through the process
Prompt acknowledgment of all correspondence, And extremely fast Payment.
Great Work Aussie Post.
Great Travel Insurance
Very happy with the service and great value for money. Lodged my claim and was approved the very next day and then had the money in my account the next. Will definitely use again.
Professional, quick & value for money
The policy was good value and extremely easy to set up. When contacting the service, I found them to be quick, professional and great follow-up. Definitely would use them again.
No fussed claims.
Lost my prescription lens along the waves of Bali, I filed for a police report and attached my purchased receipts on the items. I've read the PDS first before initiating any claims, that way we wouldn't be disappointed if our claim isn't validated.
No issues or hassles
Had unexpected accident while on my cruise. Had my claim approved with no issues or hassles and within the 10 days they stated. Will definitely will use them in the future, easy online method, especially since my injury made partially immobile. Great value for money.
When I needed them, they were there
It is hard to rate an insurance, until you use it. Well, I went overseas, ended up with a big medical bill. I came back and got refund as soon as I filled in the simple form, and provided the reasonable evidence they asked me to provide. Very positive experience
Terrible. Do not buy Aust post travel Insurance
I used Aust Post travel insurance November 2018. My flight was delayed due to "Operational requirement" .
I paid for my over night accommodation and Aust post travel insurance refused to pay it. I will Never use Aust post travel insurance again.
First time user, could not believe how easy is was to claim and how quickly the claim was approved and paid in full.
Will be using Australia Post again on my next trip for sure.
Great service, quick to reply, very helpful.
We have used Australia Post Travel insurance 5 times for our worldwide travels, always been very helpful over the phone and explained everything so an old codger like me can easily understand what we are entitled too, unfortunately have had to make a claim and found the process very easy and quick, the people in the office are very helpful and put your mind at ease, we will be travelling in the future and will not hesitate to use them again.
I will be using them again!!
I booked Australia Post Travel Insurance for my trip to Cambodia, however whilst I was over there I got very sick. Australia Post was very helpful and understanding, telling me exactly which hospital to go to and exactly what I needed to tell the doctors when I arrived as it was my first time being sick overseas by myself. Australia Post sorted everything out with the hospital and rang me several times both in hospital and once I arrived back in Australia to ensure I was okay. I'm really grateful to them and especially to the phone staff!!! I would highly recommend Australia Post Travel Insurance.
My word of Advice is to make sure you read the fine print or ring them up to so you know exactly what you're covered for!
This is the first time I have used Australia Post Insurance. I had to make a claim and found them efficient, friendly and very helpful.
Brilliant Customer Service
This was the second time we have used Australia Post Travel Insurance and the first time we needed to make a claim.
The claims process was very easy and settled within 10 working days, brilliant service no time delays and a big thank you to Aust Post. We will definitely use them again.
Thank you so much.
Was given 2 quotes when calling 2 different occasions. There was a 70 dollar difference on the same policy. I called to disscuss this issue and couldnt even speak to someone about the terrible customer service.
do not use this insurance
Paid for a policy on line to cover a cruise up the Australian coast .Found in the fine print the policy did not cover a cruise .
Rang 3 times to cancel the policy ,told to wait to the next day rang spoke to seven different operators some in the Philippines .I was just passed around , repeated the policy number many many times ,some very rude operators ,the call was for nearly 50 minutes before the policy was cancelled .
Will never use again
Cant fault them
Used oz post several times now. Just Had my first ever claim and cant fault them from first reporting my accident while over seas to finallizing claim back home. thank you oz post for your guidence while over seas and the support back home. Thank you again.
Recommend this travel insurance for a'll Australians
'Brilliant insurance,found paperwork very easy to complete,they assessed it quickly and after a slight hickup our insurance assesser Edd, who needs a pay rise for his patients and professional approach to helping out a couple of senior citizens brought our claim to a very satisfactory conclusion. Thankyou again Edd and Australia Post. 2nd time clients
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