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Reviews

(59)
(10)
(2)
(3)
(43)
  • Value for Money
    4.5 (24)
  • Transparency
    4.1 (13)
  • Customer Service
    3.9 (22)


Allan

AllanMid North Coast, NSW

Claim for wife's visit ships doctor

published

Lodging claim was very simple online & was resolved within the time frame of 10 days. This is my first time with Australia Post Travel Insurance. But will not be the last.

Transparency
Customer Service
Value for Money
DestinationNew Zealand
Claim MadeYes
Type of ClaimOther
Claim Resolution Time1-2 weeks
Claim ApprovedYes
Insurance Cover For:Adult
See all answers

Peace of Mind Travel Insurance

published

Policy was very good value for money and I listed pre existing conditions in original application.
A migraine on our cruise on a US ship cost us more than our cruise. Travel insurance paid out our costs. Will use them again,

Transparency
Customer Service
Value for Money
DestinationSouth-East Asia (e.g. Bali, Vietnam, Thailand)
Claim MadeYes
Type of ClaimMedical
Claim Resolution Time1-2 weeks
Claim ApprovedYes
Insurance Cover For:Adult
See all answers
Jenny Momirovska

Jenny MomirovskaGreater Melbourne (Outer), VIC

Never use this company

published

Post office travel insurance have caused me nothing but stress. I was diagnosed with cancer 4 days before I was due to travel. I sent in all the appropriate information regarding the diagnosis. The company has sent a form to my doctor asking for my full medical history. Surely me sending the results of my tests along with pictures confirming the diagnosis would be enough to say that i was unaware that i was sick when I took out the policy. My trip was booked for the end of September and I have still not been reimbursed and don't know when I will. Never again post office travel insurance.

Customer Service
Value for Money
DestinationSouth-East Asia (e.g. Bali, Vietnam, Thailand)
Claim MadeYes
Type of ClaimTravel Delays/Cancellations
Claim Resolution Time3+ months
Claim DateOctober 2019
Claim ApprovedNo
Insurance Cover For:Adult
See all answers
4 comments
Australia Post
Priscila L.Australia Post
Jenny Momirovska
Jenny Momirovska
Australia Post
Priscila L.Australia Post

So sorry about this Jenny, have you been in touch with them recently to find out what's going on?

Priscila

Libby

LibbyMid North Coast, NSW

Exceeded our expectations

published

Having planned our overseas trip over 12 mths ago, we had very unexpected news only 5 days into our trip! My husbands father had passed away suddenly. We had to return home, leaving two thirds of our trip uncompleted. We submitted our claim through our travel agent & we received a full refund for the unused portion of our trip. Australia Post Travel Ins kept us well informed as to where our claim was up to & settled our claim quite swiftly. We have used them a couple of times now & would not hesitate to recommend them. Thank you Australia Post Travel Insurance

Transparency
Customer Service
Value for Money
DestinationNorth America (inc. Hawaii)
Claim MadeYes
Type of ClaimTravel Delays/Cancellations
Claim Resolution Time3+ months
Claim DateSeptember 2019
Claim ApprovedYes
Insurance Cover For:Adult
See all answers
1 comment
Australia Post
Priscila L.Australia Post

Thanks so much for sharing Libby!!

Priscila :)


Phillip L.

Phillip L.

  • 3 reviews

What a bunch of damn scammers!

published

Despite the fact that my claim was legitimate and totaled over $250, these butt wipes only accepted the claim as being $137. which they took $100 of for excess! Damn thieves!!! I will never insure with these lying, thieving fools again. Don't use them!!

DestinationSouth-East Asia (e.g. Bali, Vietnam, Thailand)
Claim MadeYes
Claim Resolution Time2-4 weeks
Claim ApprovedYes

Nannie R

Nannie RNorth Queensland, QLD

  • 3 reviews

Exceeded our expectations

published
Transparency
Customer Service
Value for Money
DestinationEast Asia (e.g. China, Japan, South Korea)
Claim MadeYes
Type of ClaimMedical
Claim Resolution Time<1 week
Claim DateNovember 2019
Claim ApprovedYes
Insurance Cover For:Senior
See all answers
2 comments
Australia Post
Priscila L.Australia Post

Thanks so much for taking the time to share this with us. I'm so glad it was such an easy process and please do tell your friends and family!

Priscila

Nannie R
Nannie R

Absolutely Priscila. We will be singing your praises from the rooftops.


Petg

PetgGreater Melbourne (Outer), VIC

  • 2 reviews

Travel claim

published

We were very happy with this insurance. Our claim was considered and paid in a timely manner. They were understanding and easy to deal with. Would highly recommend this insurance.

Transparency
Customer Service
Value for Money
DestinationEurope
Claim MadeYes
Type of ClaimMedical
Claim Resolution Time1-2 months
Claim ApprovedYes
Insurance Cover For:Adult
See all answers
1 comment
Australia Post
Priscila L.Australia Post

Thanks for taking the time to share your review with us Petg, great to read that you were happy with this, tell your friends and family :)

Priscila


Steve Y - ExArmy

Steve Y - ExArmyGreater Melbourne (Outer), VIC

Fantastic - Easy to Obtain before Travelling, Easy to Claim and Claim Processed Quickly

published

Highly Recommend - Great Value
The policy was easy to obtain online before travelling overseas.
It was very easy to submit a claim online upon my return and the claim was processed quickly.

Transparency
Customer Service
Value for Money
DestinationNew Zealand, North America (inc. Hawaii) and Pacific Islands (e.g. Fiji, Vanuatu)
Claim MadeYes
Type of ClaimMedical
Claim Resolution Time1-2 weeks
Claim DateOctober 2019
Claim ApprovedYes
Insurance Cover For:Adult
See all answers
1 comment
Australia Post
Priscila L.Australia Post

Thanks for your review Steve, it means a lot :)

Priscila

Ivan

IvanSouth East Queensland, QLD

The Australia Post multi had no insolvency cover . beware Claim suited to Cover more . Excess $250 instead of $100.

published

Yes at first it was easy. Deceptive. Claim sent to Cover more . No info to me. Double excess . Paid half claim.cannot contact them. I have gone to the Ombudsman now.

Transparency
Customer Service
Value for Money
DestinationEurope
Claim MadeYes
Type of ClaimLost/Stolen Property
Claim Resolution Time2-4 weeks
Claim DateSeptember 2019
Claim ApprovedNo
Insurance Cover For:Senior
See all answers
1 comment
Australia Post
Priscila L.Australia Post
Grandma

GrandmaWestern District, VIC

Great Service - A Complete Surprise

published
Customer Service
Value for Money
DestinationSouth-East Asia (e.g. Bali, Vietnam, Thailand)
Claim MadeYes
Claim Resolution Time2-4 weeks
Claim DateSeptember 2019
Claim ApprovedYes
Insurance Cover For:Senior
See all answers
1 comment
Australia Post
Priscila L.Australia Post

austpost

austpostMurray Region, NSW

Misrepresentation australia post are not a travel insurance company

published

I purchased this insurance from auspost travel insurance because of their reputation little did I know I would be shunted of to a company like 'covermore".
I gave my medical details to someone purporting to be from auspost I paid my money to someone purporting to be from auspost but when I had a claim where were auspost nowhere to be seen I was to my shock and horror dealing with covermore. A Company in the news for all the wrong reasons and I would suggest struggling for business having to trap customers under the auspost banner
Never again with aus post for anything and absolutely never covermore.
So beware just make sure who you are dealing with

Transparency
Customer Service
Value for Money
DestinationEurope
Claim MadeYes
Claim Resolution Time3+ months
Claim ApprovedNo
Insurance Cover For:Adult
See all answers

Sleaf1

Sleaf1Brisbane

  • 21 reviews

Good value, prompt refund

published

I have used this insurance many times when travelling. It is good value. For the first time, I had to make a small claim (medical). Process for refund was quick and simple (all online). Refunded with no problems shortly after. Would recommend.

Transparency
Customer Service
Value for Money
DestinationSouth-East Asia (e.g. Bali, Vietnam, Thailand)
Claim MadeYes
Type of ClaimMedical
Claim Resolution Time1-2 weeks
Claim DateJuly 2019
Claim ApprovedYes
Insurance Cover For:Adult
See all answers
1 comment
Australia Post
Priscila L.Australia Post

Thanks for the great review, glad to hear making a claim was an easy and quick process!

Priscila :)


Jane

JaneHobart, TAS

Swift Response

published

We had to cancel an interstate trip due to illness. The only delay was due to me not submitting the medical certificate correctly. Once Australia Post received it we had no problems. Thanks for the swift refund.

Transparency
Customer Service
Value for Money
DestinationAustralia
Claim MadeYes
Type of ClaimMedical and Travel Delays/Cancellations
Claim Resolution Time1-2 weeks
Insurance Cover For:Senior
See all answers
1 comment
Australia Post
Priscila L.Australia Post

That's awesome to hear Jane, hope your trip can be rescheduled though some time in the future though :)

Priscila


Robert Gardiner

Robert GardinerSouth-Eastern Region, NSW

  • 2 reviews

Insurance where you get what you paid for.

published

Excellent product. We've used Aust. Post travel insurance for a number of years but this is the first time we've made a claim - two, in fact, one a minor medical claim and the other for a replacement suitcase after the existing one was irreparably damaged by baggage handlers. The claims process was straight forward and both claims accepted and finalised within ten days. In an age where insurance claims are contested more often than not, this was a very pleasant surprise. We highly recommend Aust. Post travel insurance.

Transparency
Customer Service
Value for Money
DestinationEurope and North America (inc. Hawaii)
Claim MadeNo
Insurance Cover For:Adult
See all answers
1 comment
Australia Post
Priscila L.Australia Post

That's great to hear Robert, thanks for sharing this with us! Tell your friends :)

Priscila

Fast response

published

Customer services and claims are very fast and easy. When you have got panic from overseas travel they will help you. highly recommend to everyone include my friends as well :)

Transparency
Customer Service
Value for Money
DestinationSouth-East Asia (e.g. Bali, Vietnam, Thailand)
Claim MadeYes
Type of ClaimPersonal Liability
Claim Resolution Time<1 week
Claim DateJune 2019
Claim ApprovedYes
Insurance Cover For:Adult and Child
See all answers
1 comment
Australia Post
Priscila L.Australia Post

Awesome to hear that we were able to take the stress away whilst you're travelling, please spread the word and enjoy your holiday.

Priscila

Greg

GregSouthern and Hills, SA

  • 2 reviews
  • 1 like

Never Again - you will need to take out insurance to protect you from their nsurance policy.

published

Decided to try Post Office Insurance. Usually use Covermore. Our trip to Sri Lanka was cancelled by Trip A Deal who credited our trip along with the cost of the Visas. This was after the Aust. Government issued a level 5, dont travel to Sri Lankawarning. However Post Office Insurance refused to credit of deter our Travel insurance because we had passed our cooling off period. We didn't travel as a result of having the trip cancelled, if we did travel and were injured as a result of the civil unrest, according to the contract, we would not have been covered. Also, try ringing their contact number. Good luck with the excessive wait.
Would never consider using again.

Claim MadeYes
Type of ClaimCar/Rental Hire Excess
Insurance Cover For:Senior
1 comment
Australia Post
Priscila L.Australia Post

Cat S.

Cat S.Wide Bay-Burnett, QLD

  • 2 reviews

Still waiting

published

Submitted a claim on April 1 as my former partner and father to my children died suddenly. We had a house to empty, a funeral to arrange and grief to deal with so did not take our trip. Despite my former partner not being on my policy or part of my trip, his death has sparked an investigation into his medical history and AusPost want full access to his medical records. I don't understand how this is relevant. I went with AusPost as the price was good and I worked for them at the time. I would not recommend them as Travel Insurers.

Transparency
Customer Service
Value for Money
Claim MadeYes
Type of ClaimTravel Delays/Cancellations
Claim DateApril 2019
Claim ApprovedNo
See all answers
2 comments
Australia Post
Sami M.Australia Post
Cat S.
Cat S.

This was two weeks ago Sami and I have not heard anything.


Keith

KeithSouth East Queensland, QLD

If anyone has trouble with the claim procedure it's probably because they haven't provided the correct information.

published

I've used travel insurance for years and never made any claims. I've used this one twice and, unfortunately, needed to make a claim. It was dealt with very quickly and politely. Well done.

Claim MadeYes
Claim Resolution Time1-2 weeks
Claim ApprovedYes
1 comment
Australia Post
Sami M.Australia Post

Peter

PeterHobart, TAS

Took a lot of effort on my behalf to get it approved

published
Customer Service
Value for Money
DestinationNorth America (inc. Hawaii)
Claim MadeYes
Type of ClaimMedical
Claim Resolution Time3+ months
Insurance Cover For:Senior
See all answers
2 comments
Australia Post
Sami M.Australia Post
Peter
Peter

Yes, that would be ok.
Peter


Adrian W

Adrian WHunter Region, NSW

  • 3 reviews
  • 4 likes

Excellent Travel Insurance

published

I had a claim for hospital and accommodation expenses whilst on holidays in Vietnam. Had to extend my stay for a further 12 days. I found them very professional and supportive, to my wife and myself. My claim was approved and paid within the 10 days with no hassles.
Great value, and will definitely be using them again in the future, and recommending them to my friends.

Customer Service
Value for Money
DestinationSouth-East Asia (e.g. Bali, Vietnam, Thailand)
Claim MadeYes
Type of ClaimMedical
Claim Resolution Time1-2 weeks
Insurance Cover For:Senior
See all answers
1 comment
Australia Post
Sami M.Australia Post

Page 1 of 6

Questions & Answers

AGC

AGCasked

Does the Australian Post Travel Insurance - International Comprehensive Plan cover cancellation of flights due to travel warnings?

No answers

Athol J E

Athol J Easked

Insurance for 13 day cruise to New Zealand

4 answers
Athol J E
Athol J E

Insurance for 13 day cruise to new zealand

Ivan
Ivan

Do not use Australia Post. No Customer service at all after sale. Go directly to Cover More as they hold their policies anyway! We use our credit card insurance ( activate) and add cruise cover and any additional medical . Works out cheaper and very good service

Steve Y - ExArmy
Steve Y - ExArmy

Hey, I had no problems with them, and I made a successful claim ($1,497) which only took 5 days to be paid out. I recommend them.


Penny D.

Penny D.asked

I had to cancel a travel insurance with you & couldn't get a refund from you - what I would like to know is that now that I am able to go on my cruise is it possible to have that unused policy transferred to my new travel date
Kind regards Robert

1 answer
Australia Post
Priscila L.Australia Post

Hi Penny,

Please reach out to our team on 1300 728 015 so they can help you with your question :)

Priscila


Get an answer from our members and Australia Post representatives

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