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Australian Lawn Wholesalers
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Being Ripped off, Being lied to, Being over priced
I had gotten a quote from Australian Lawn wholesale for Artificial grass for my front yard which I wanted done after my big date palm tree was removed I was quoted $7,700 which I was told to put a $1,000 deposit down due to Covid-19 as they were short on getting the grass in. As my partner is still stuck in Victoria he asked me to get another quote which I did (while I'm waiting for the palm tree guy's to remove our date palm which will be next month) the second place quote was much cheaper which is $5,000 so I rang asking for my $1,000 deposit...
Read more back which they refused to give me back stating that they had already cut the Artificial grass and due to that reason I can't get my $1,000 deposit back. I was advised by my second quote that they should only cut the grass when it's being laid making sure all the edges fit perfectly especially that I have a wavey shape Island at the corner of my yard which would be impossible to cut beforehand like they supposedly had said which is why I then suggested to buy the grass outright as they weren't going to give me back my $1,000 deposit as they also stated that they couldn't resell the precut grass to anybody else so they said that they were happy to just sell me the grass which will cost me a extra $4,500 on top of my $1,000 deposit which will cost me $5,500 for the grass and if I go ahead with buying the grass that I also need to give them another $1,500 deposit so they can keep the grass in there warehouse if I don't put that $1,500 deposit down then unfortunately they can't store it in there warehouse if I don't go ahead with buying the grass then unfortunately they will not refund my $1,000 deposit which means they will re sell it to someone else (Even though Mark told me he can't re sell it as no-one will buy precut grass) As Mark from Australian lawn wholesale has already made profit from keeping my $1,000 deposit and by them charging me that ridcidlous price ( As my second quote stated that the grass should only cost me $2,500 not $5,500) knowing that they won't loose any money on this grass they don't care if I buy it or not as they already made an extra $1,000 from not refunding my deposit goes to show that Australian lawn wholesale has obviously ripped me off from the beginning. Even on their website it states that they promised to match price and beat any other written quotes that you get aswell as an extra 10% off from their price on any Artificial grass which I also had explained to Mark which he also refused and threatened me that if I do or don't go ahead with either buying the grass for $5,500 or getting them to do the job for $7,700 they won't be refunding my deposit at all. Not only have Australian lawn wholesale continue to false Advertise by beaten other quotes they also have ripped me off from $1,000 including not answering any of my calls as all I want is my $1,000 deposit returned back to me I never signed any contract at all and they have no right to keep my deposit and for that reason I don't recommend anyone to go with Australian lawn wholesale at all. If only I had seen and read the other people's bad experiences first with this Company I would have never gotten a quote with them in the beginning not only are they untrustworthy, they also lie, steal your money by ripping you off.
- 15 reviews
- 9 likes
Try another business.
Recommended by a friend who knew the owner, I arranged for a quote. One of the owners came out and I accepted the quote as it was alleged to be "special'" dog friendly lawn and the infill wouldn't smell etc etc. Two guys came out to do the job, when they finished all looked good, however, after a few weeks I noticed that where they removed clumps of mondo grass the soil had sunk and the grass looked wavy. It was obvious that it had not been compacted down enough around the boarders where the mondo grass was removed. I waited a while to make cer...
Read moretain the soil had settled and sent an email for them to rectify the issue. After about a week or more I was told the installer would get back to me. After several cancelled appointments to do the job again, one installer attended at an appointed time and told us the job was bigger than he thought. His other installer had quit and he wouldn't be able to do the job on his own. I then discovered they had messed up a cut on one edge and tried to cover it up with a patch. After contacting the company again, the installer re attended to check the botched cut. I told the installer that the whole piece of over a square meter would need to be replaced, he agreed and measured the area. To make a long story short, the installer rocks up "alone" today on a Sunday to do the job. I questioned him as he stated earlier he could not do the job alone, he said he couldn't get anyone to help him? So I leave him to it for a while until I had a look, I found that he had cut a strip of grass that contained the bad cut and intended patching it with a bigger patch than before. When I asked why he would do this, he said he measured the area wrong and this would be OK. OK for this companies standards, however, not mine. He is still trying to fix all the installation problems. From my dealings with this company, they are great at quoting and taking your cash. They then wash their hands of everything when things go bad and you need to deal directly with their sub-contract installer. They know I have had problems with trying to cover up a botched cut, soil sinking and infill not applied correctly. And none of the owners of this business have bothered to contact me to assure me all would be good or even say sorry for all the stuff up's. One owner just fobbed it all off by saying "these things happen". They wouldn't happen if they had decent installers and supervised them to make sure the right thing was done. Obviously I unable to recommend this company and suggest that if you are reading this, go elsewhere.
- 2 reviews
- 5 likes
Beware of this company..
Hello. The company has completely stopped responding to my calls. In fact their number is now not reachable. They have taken my deposit and have stopped responding. Beware of this company.
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- 2 reviews
- 4 likes
Company is cheating
Beware of this company they have gone into liquidation they have taken my deposit of $1000 and still not done anything
TOOK OUR MONEY AND CLOSED UP SHOP
BEWARE- company has gone into liquidation! Took our $900 deposit and have now closed their doors. Sales rep was more than happy to get personal with me, only to know behind my back he was realistically stealing money from me. Do not contact!
- 2 reviews
- Verified
Better Than We Expected
The entire experience was stress free. The sales person did not rush us with a rehearsed spiel, instead showed us the samples and answered all our questions and explained the whole process from signing up, to laying, maintenance and after sales care. The tradesmen men were very courteous, professional and caring with their work making sure to care for the shrubs and plants that were close to where they were working. They advised us on how to care for the lawn and patiently answered all our questions. They left the area in great condition.
Review collected in partnership with Australian Lawn Wholesalers
- 2 reviews
- 5 likes
- Verified
loving my new turf
I saw Australian Lawn Wholesalers at my local shopping centre and had my details noted so we could receive a quote on artifical grass to the front of our new home. The sales person who arrived at our home, no longer than a week later, was such a lovely man and was very informative when it came to his knowlege on artificial turf, the process of laying it etc and the different qualities on the market today. The price was also very competitive!
After agreeing to go ahead, our lawn was installed a week later. Two people came out and it only took...
Read more 1/2 the morning for our grass to be intalled. they worked quickly and cleanly. Once they finished, they gave me all the information I needed with regards to maintenance (very little) and the dos and donts. They gave me the opportunity to ask questions and then they left. The grass instantly boost the street appeal of our home and my kids love to sit/ lie/ cartwheel on the front lawn if we're out in the front garden. We have received lots on compliments on our "grass". The best part is, is green all year long and no need to mow it! Thanks again, Australian Lawn Wholesalers.
Hi, great to get your feedback on our process and service. we appreciate your comments Please enjoy your new lawn. We are happy we were able to help
Review collected in partnership with Australian Lawn Wholesalers
- 2 reviews
Never needs mowing
After having 3 jobs done previously when I heard the school was looking for someone to install artificial lawn in our K-2 eating area I happily recommended ALW. What a fantastic job. There was a lot of cutting around seats and trees to do and they did it so well you cannot see joins and they anchored it down well so there are no areas where the lawn can come up even after hundreds of children running over it. The students love it and want to play on it all the time. We have Special Needs Unit and the students love to go down and rub there bare...
Read more feet over it. /an unexpected bonus as it works well as a calming and sensory tool. All of ALW personell were very polite, professional and knew their job and were able to give some excellent suggestions and solutions to a couple of problems. We will be having the Special Needs play area done in the future. Highly recommend them for either home or business situations. Excellent price also.Thank you for taking the time to provide this feedback. The job looked great and we posted some of the images on our facebook page. Its great to hear the kids love to go barefoot on the grass. Much appreciated.
- Verified
Great outcome
The installation team did a great job with my new synthetic lawn. Arrived on time, worked hard all day and the finished product is excellent.
Hi Peter, great to get your feedback. we appreciate your comments on our service and hard work but we are most please you are really happy with the outcome. Please enjoy your new lawn
Review collected in partnership with Australian Lawn Wholesalers
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This product is fantastic. It has changed the way my property looks dramatically.
The entire experience was as easy as one two three. Measure, quote and complete the job. Could not be more pleased with the price and the result.
Hi Denis, thank you for taking the time to share your experience. It’s a pleasure when we can help people transform their yards especially when they agree the change is dramatic. Glad we could help with your project.
Review collected in partnership with Australian Lawn Wholesalers
Magnificent result the lawn has highlighted the backyard.
I'm really pleased with the result, the whole job was carried in a friendly fashion & the installers were great & worked in a professional manner & explained everything fully. The job was completed quickly & efficiently & left the area thoroughly cleaned, Great Housekeeping.
Hi Rolf, Great to hear the feedback on your experience, glad we could help
Thanks very much. The feedback idea is great it gives the client a chance to have an input & express themselves openly & it shows how the members of Company are proud of their achievements. I looked ...
Read moreout the kitchen window this morning & wondered why I didn't do the lawn years ago. Keep up the good work.
- Verified
Excellent; has made all the difference to our backyard!
The artificial turf that we ordered came with two polite and friendly installers who efficiently laid the foundation and then carefully laid the grass on top. It looks great; comfy and welcoming instead of the bleak grey concrete verandah floor. Our grandchildren love to play on it now. It is thick and natural-looking, and is nice to walk on. The price was less than we thought, and we are really pleased with the result.
Thanks Jette, Great to hear the feedback on your experience and especially about the grandchildren playing on it, glad we could help and thanks for the recommendation
Review collected in partnership with Australian Lawn Wholesalers
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Say goodbye to the lawn mower!
We're very happy with our new lawn. Its great not having to worry about mowing the lawn anymore! Everyone whose seen it thinks its great! Our installer was very professional and obviously knew his craft. Couldn't believe he did the installation on his own. Would happily recommend ALW.
Hi Greg,
Thanks for taking the time to share your experience and recommendation.
Glad we could help
Review collected in partnership with Australian Lawn Wholesalers
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Fantastic transformation
Rang ALW after seeing information in the letterbox. From Lyle who did the quote to the installers, everyone was very friendly. The whole process was explained and as the area was small, the installation too less than a day. Love my new lawn and the bonus is I never have to mow it.
Hi Anne, great to hear you were very happy with our and service and especially that you love the result. Thanks for taking the time to share your experience. Glad we could help from all at Australian Lawn Wholesalers
Review collected in partnership with Australian Lawn Wholesalers
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Perfect
Very happy with the service and very happy with the results. The work was done in a time table and the quality was as promised
Hi Alins, great to hear you were very happy with our product and service. Thanks for taking the time to share your experience. Glad we could help
Review collected in partnership with Australian Lawn Wholesalers
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Questions & Answers
Hi do you sell the turf that’s used on golf courses. That loves heavy traffic and dogs but no runners
I would like to get a quote for a non fading and 10 year warranty on artificial lawn. Please?
Hi, there are a lot of options and variables. Please call 1300 28 2000 or email info@auslawn.com.au and we can call and try and reduce the variables to give you a more accurate idea. Regards ALW
We had grass installed recently and the grass is below the edging. The grass blades are considerably lower and the edging is now a tripping hazard. I believe the the grass should sit higher than the edging or at least the same height.
For those who have had grass installed, can you please confirm this and let me know what your grass looks like?
Thanks!
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Hi Hugh, Thanks your feedback on our process and service.its always great hearing we exceed expectations. Happy we could help