Auswide Bank Branches

We have been with this bank long before it became Auswide. Service has always been friendly, less so with main branch staff recently. We acknowledge the necessity for accounts safeties, however are not impressed with the demanding approach for proof… Read more ·  1

of identification and the "third degree" grilling some staff display especially at main branch. Presently, the best service is from staff at the Hinkler Central branch and Caloundra.

I've been with Auswide for many many yrs, i found Tanya Robb at the Bundaberg town branch, very friendly, easy to talk too & helpful, product knowledge was good. Tanya got my loan sorted & prompt service, would highly recommend Auswide to anyone. Show details ·  1

Had a problem with banking deposits and Samantha Homewood was able to rectify the problem in minutes. Excellent costumer service that was able to solve my concern with a smile VG! Show details ·  1

Walked in to open an account and was given an immediate response from the teller and then the bank officer - unlike another bank when i was told to come back in a week for an appointment. My new account was set up, with online access and phone app within ten minutes. Not just efficiency but pleasantry and helpfulness from Tanya. Show details

I wanted to set up something with my account and saw Tanya in the Bundaberg Branch. As in previous meetings Tanya was very professional, friendly and knowledgeable. I have always found that ALL the Auswide staff in Bundaberg are really welcoming and helpful. Show details ·  1

I understand the need to protect people and accounts but Auswide is too inflexible. My dad is 92 and is old school, does not have an email, does not have a mobile and definitely does not use any type of bank cards. Sometimes he cannot go to into the bank because of health and also he forgets to take things sometimes. This time he tried to send me… Read more

in to pay for a bill. Every time has been rejected by them. This time I had his Bpay book, (his details and signature already filled out), his drivers licence and even the bill with his name on it and I even have my driver's licence, my surname is the same. However, they declinced to pay the bill because he forgotten to write on the back declaring that I am his daughter and gives his permission for me to pay his bill. Now I understand if I was trying to withdraw money, then by all means knock me back but all I was doing was paying a bill with his name on it, with his Bpay cheque thing which he signed himself. I said call him, (I even gave the phone number) and he can confirm but the response was that they still could not pay the bill even if they called. I have told dad that I will never step foot into the branch ever again. AUSWIDE YOU ARE TOO INFLEXIBLE ESPECIALLY FOR THE EDLDERLY.

I prefer to be taken into a private office to discuss my business (re-invest Term Deposit) and other instructions rather than discuss my business at the front counter so anyone can hear my business! Other visits to the bank relating to business were done in a private office.

Applied for a credit card due to the attractive interest rate,and balance transfer offer, I ask what documents they needed, and I provided but they didn’t read the payslips correctly and they also emailed me my line manager for proof of work, but they also asked my manager my annual salary? Yes different jobs and managers know how much you earn… Read more

but not all of them, then the situation became more difficult due to there failed systems to identify me and request further proof of split bills for a 3000$ credit card, sorry but I wasted my time for over a week for a response, I ended up going elsewhere where with in the hour got approved.

Went into the Rockhampton branch and was the best banking experience I have ever had. The whole team there did everything they could to help and a special thanks to the Customer Service Specialist. I can see why she has that role, she was definatly an expert in Customer Service. Show details ·  1

Tanya and Mouse assisted us with our personal and superannuation banking which involved creation of our accounts and our transition to Auswide from a big 4 bank. Their personal service and attention to detail was impeccable. Totally recommend both Tanya and Mouse for any banking requirements. It was so refreshing to get personal service. M and C Show reply

While asking for assistance paying beneficiaries of my late brother's will, due mainly due to the larger amounts involved, and the problems that can arise with internet payments, the people helping me were very professional, and very helpful. My wife and i have been banking with Auswide for around 15 years, and we have NEVER had any problems. Many… Read more ·  1

thanks to the lady from Townsville branch, Leanne (i think), and Tanya from Bundaberg Branch. In this day and age it is truly refreshing to receive friendly and professional service.

Tanya Robb at Sugarland Branch, Bundaberg was fantastic yesterday when I went to the Branch to enquire about the issue of a Debit Card which had not been processed for over 3 weeks despite previous assurances that everything was on track. She was courteous and efficient and had the matter sorted in minutes. Thank you Tanya. Show details ·  1

We are new customers at Auswide and couldn’t be happier. The service is amazing and Marlene and Courtney go above and beyond to help. We love doing business there. Show details ·  1

TRACY from HERVEY BAY branch was extremely helpful in changing from HERITAGE to AUSWIDE BANK made the transition very easy. If you have employee of the month I would certainly recommend her. thankyou again TRACY. Show details ·  1

What a wonderful feeling to know that we have an organisation that still has a genuine feel for people, not just profit. As older people who do not want to do internet banking and still want the assistance of polite, knowledgeable staff, we are so happy to be back with a bank we originally joined in 1991 when it was Wide Bay Capricorn. Managers… Read more ·  1

like Tracy at Hervey Bay are to be treasured. She made everything so easy. Such a lovely friendly lady who knew her job and how to deal with people, especially older people, saw with genuine interest and concern. May Ausbank never lose its heart.

We wanted to ppen a term deposit. Auswide was able to see us within 10 minutes to set this up. Our other bank was going to make us wait a week and a half for an appointment, so they missed out. Thankyou Auswide for fitting us in straight away . Show details ·  1

I have been with this bank for many many years. I have always found customer service very good but in particular my dealings with Stacey Mooney are an exceptional experience. Stacey always goes above and beyond to help with any issue. Show details ·  1

We have been dealing with Tanya Robb at the Bundaberg branch. Her friendly and personal manner has been exemplary. I feel like Tanya is a friend I can trust with any personal information- much more than just a bank employee. She is an absolute asset to the Bundaberg team. Show details ·  1

Vanessa was very obliging even though she was a very busy girl when she attended to my wife and myself and my wife. We have been customers since the bank started off as Mackay Building Society. We have found the Canelands branch very pleasant and helpful but unfortunately Mt Pleasant doesn't have the same warm atmosphere.

Tanya provided prompt, friendly and efficient service in a way that showed genuine interest in the customer. This service is exactly what enables a customer to feel comfortable and feel important, not just a number. After years in customer service roles it is easy to understand and see what is needed in service for both business and personal… Read more

success. Tanya displayed all of the attributes of great customer service with a warm demeanour. Well done Tanya, it has been a pleasure dealing with you :) Donna on behalf of Quantum Heart Alchemy

Made an appointment over the phone to open a new account at you Barolin Street Bundaberg branch. The lady on the phone was very efficient and friendly. Went into the branch for our appointment early and we weren't kept waiting. Tanya the lady who assisted us was very thorough and helpful. We have been with this bank nearly two years and I would certainly recommend Austwide bank to anyone. Show details

Danielle Mowat, Customer Service Consultant attended to my wife and myself at Auswide Canelands branch in Mackay. Could not have asked for better service, much better than some of the bigger banks Show reply

Debbie in the Yeppoon Branch was terrific. She got everything done so super fast and she is such a pleasure to speak with when ever I go to my branch. Well done Debbie. Show reply

We always receive the best customer service here! The team is consistently super friendly and helpful, and this is easily our favourite branch in Bundy to visit. It’s always a pleasure to drop in Show details ·  1

Excellent assistance and clarity of investment options ensured I had no concerns relating to a Term Deposit with Auswide. Happy with the investment rate and finalisation of Term Deposit was also seamless. Show details ·  1

The Staff in the Cooroy Auswide Bank Branch are so helpful, friendly as well as professional and nothing is too much trouble. The best financial suggestions are offered relative to each individual. Customers are always recognised and welcomed, also made to feel that "they matter" and are definitely more than a "number". The Branch is a pleasure to visit and it's really great to still have a face to face Staff. Show reply

I have always received excellent service at the Hervey Bay Branch the staff are always there to explain anything you don't understand , as i am 80 plus i appreciate being treated with respect and understanding . Thank you to the staff at Hervey Bay Branch. Show details ·  1