Auswide Bank Branches

There are occasions when there is rather a long wait to get to a Teller. We have been clients of the bank since it was formed and have always received good service. I recently received excellent advice and assistance with setting up two new Term Deposits. Show reply

I rang to give instructions on renewing my term deposit. My customer service officer was Luke and he was great, very professional and helpful. He gave me the rates for the various timeframes which allowed me to choose which was the best option for me. Show details ·  1

We have been with this bank long before it became Auswide. Service has always been friendly, less so with main branch staff recently. We acknowledge the necessity for accounts safeties, however are not impressed with the demanding approach for proof… Read more ·  1

of identification and the "third degree" grilling some staff display especially at main branch. Presently, the best service is from staff at the Hinkler Central branch and Caloundra.

I've been with Auswide for many many yrs, i found Tanya Robb at the Bundaberg town branch, very friendly, easy to talk too & helpful, product knowledge was good. Tanya got my loan sorted & prompt service, would highly recommend Auswide to anyone. Show details ·  1

We renewed our term deposit on the phone.It saved us a 5. hour round trip.The lady on the phone was terrific explaining how to go about it.We are very happy with the end result. Show reply

Today's appointment was both friendly and professional, Information of choices was clearly stated and I was able to select what I wanted easily. The process was done in good time, I have been with this bank over 12 years, The courtesy and help given always 100%. Thank you all, Show reply

A massive shout out to Kris, Emily, Ben, Karina, Trudi, Bobbie at Auswide Hinkler Central! Thank you for the excellent customer service you always proved the Bundaberg public ✨ Show reply

I understand the need to protect people and accounts but Auswide is too inflexible. My dad is 92 and is old school, does not have an email, does not have a mobile and definitely does not use any type of bank cards. Sometimes he cannot go to into the bank because of health and also he forgets to take things sometimes. This time he tried to send me… Read more

in to pay for a bill. Every time has been rejected by them. This time I had his Bpay book, (his details and signature already filled out), his drivers licence and even the bill with his name on it and I even have my driver's licence, my surname is the same. However, they declinced to pay the bill because he forgotten to write on the back declaring that I am his daughter and gives his permission for me to pay his bill. Now I understand if I was trying to withdraw money, then by all means knock me back but all I was doing was paying a bill with his name on it, with his Bpay cheque thing which he signed himself. I said call him, (I even gave the phone number) and he can confirm but the response was that they still could not pay the bill even if they called. I have told dad that I will never step foot into the branch ever again. AUSWIDE YOU ARE TOO INFLEXIBLE ESPECIALLY FOR THE EDLDERLY.

I prefer to be taken into a private office to discuss my business (re-invest Term Deposit) and other instructions rather than discuss my business at the front counter so anyone can hear my business! Other visits to the bank relating to business were done in a private office.

Applied for a credit card due to the attractive interest rate,and balance transfer offer, I ask what documents they needed, and I provided but they didn’t read the payslips correctly and they also emailed me my line manager for proof of work, but they also asked my manager my annual salary? Yes different jobs and managers know how much you earn… Read more

but not all of them, then the situation became more difficult due to there failed systems to identify me and request further proof of split bills for a 3000$ credit card, sorry but I wasted my time for over a week for a response, I ended up going elsewhere where with in the hour got approved.

Selena took my initial call and, unlike my previous two attempts, followed up promptly and returned my call as promised. My earlier experiences had unfortunately left me with a poor impression of the level of service being provided and had even caused me to question whether I wanted to continue banking with the organisation. From the outset,… Read more

Selena's warm, professional, and approachable manner immediately stood out. She quickly established rapport, listened attentively to my concerns, and made me feel genuinely valued as a customer.

Most importantly, Selena followed through on her commitments, acted on my requests in a timely manner, and kept me informed throughout the process. Her communication was clear, proactive, and reassuring, demonstrating a level of customer service that had been noticeably absent from my previous interactions.

Selena has been incredibly helpful and is a genuine asset to the business. Her dedication, professionalism, and customer-focused approach not only resolved my concerns but also restored my confidence in the organisation. I am grateful that she was the banking specialist I had the pleasure of dealing with today and would highly recommend her to anyone seeking knowledgeable and attentive assistance.

I just spoke to Leanne Powell at Townsville branch and she was simply amazing , kind and bent over backwards for me to a successful outcome . This lady needs a raise or a paid holiday . Live her work ethic. Show reply

Tanya at Auswide Bundaberg was terrific and very efficient opening another account for me. I have had my first account with them for 1 year and they have been terrific. Show details ·  1

Kris and her team are amazing. Attentive and take the time to explain everything while being very patient with everyone. Couldn’t find a better banking experience!! Highly recommend. Show reply

Big thanks to Kris at The Hinkler Branch for the amazing service we had there. After having an incredibly negative experience at another bank Kris made us feel so lucky that we had ended up with Auswide and seen her at The Hinkler Branch. Show details ·  1

I always receive excellent service at Auswide Barolin St Bundaberg. I prefer a face to face experience. I have been with this bank since it first opened in Bundaberg as a Building Society many many years ago. Show reply

I have used Canelands branch in Mackay since it opened long ago and find the staff there very helpful and obliging. Nothing is too much trouble and they are always cheerful and welcoming. Show details ·  1

We are so pleased to bank with Auswide, being in the generation that remembers its humble beginnings. Thank you so much Tanya for your professional and personal persona. Thank you for your patience and the way you make us feel welcome every time we see you. You handle your stress and busyness very well. John and Heather Rigarlsford Show details ·  1

Went into the Rockhampton branch and was the best banking experience I have ever had. The whole team there did everything they could to help and a special thanks to the Customer Service Specialist. I can see why she has that role, she was definatly an expert in Customer Service. Show details ·  1

Tanya and Mouse assisted us with our personal and superannuation banking which involved creation of our accounts and our transition to Auswide from a big 4 bank. Their personal service and attention to detail was impeccable. Totally recommend both Tanya and Mouse for any banking requirements. It was so refreshing to get personal service. M and C Show reply

While asking for assistance paying beneficiaries of my late brother's will, due mainly due to the larger amounts involved, and the problems that can arise with internet payments, the people helping me were very professional, and very helpful. My wife and i have been banking with Auswide for around 15 years, and we have NEVER had any problems. Many… Read more ·  1

thanks to the lady from Townsville branch, Leanne (i think), and Tanya from Bundaberg Branch. In this day and age it is truly refreshing to receive friendly and professional service.

Had a problem with banking deposits and Samantha Homewood was able to rectify the problem in minutes. Excellent costumer service that was able to solve my concern with a smile VG! Show details ·  1

Walked in to open an account and was given an immediate response from the teller and then the bank officer - unlike another bank when i was told to come back in a week for an appointment. My new account was set up, with online access and phone app within ten minutes. Not just efficiency but pleasantry and helpfulness from Tanya. Show details

I wanted to set up something with my account and saw Tanya in the Bundaberg Branch. As in previous meetings Tanya was very professional, friendly and knowledgeable. I have always found that ALL the Auswide staff in Bundaberg are really welcoming and helpful. Show details ·  1

Tanya Robb at Sugarland Branch, Bundaberg was fantastic yesterday when I went to the Branch to enquire about the issue of a Debit Card which had not been processed for over 3 weeks despite previous assurances that everything was on track. She was courteous and efficient and had the matter sorted in minutes. Thank you Tanya. Show details ·  1

We are new customers at Auswide and couldn’t be happier. The service is amazing and Marlene and Courtney go above and beyond to help. We love doing business there. Show details ·  1

TRACY from HERVEY BAY branch was extremely helpful in changing from HERITAGE to AUSWIDE BANK made the transition very easy. If you have employee of the month I would certainly recommend her. thankyou again TRACY. Show details ·  1