Auswide Bank Online

My card/account had been hacked and Jessica made sure I only waited 4 days to get my replacement card which arrived today. Then Perry helped by activating my new card in Google Wallet. Really well done guys. Show details ·  1

Money transferred on Friday morning is still not showing on Monday night on my other account.! Not a holiday, not a new payee. So absolutely disgusting. How do they get away with it??

Tried to get into customer service twice and both times told I was second in the queue so waited 10mi first time and gave up second time 8 min and had to go for another meeting. Told them to call me back both times but no callback. I can't access my account unless I go in and have no record given to me if balances etc as no longer issued a… Read more

passbook and no print out given at visit to keep as a record or receipt. I can't access online as have no login details. I want some sort of record and will now look into a card on the account so I can but really wanted a passbook.

Security – Clare was very helpful and she took immediate action to resolve the issue. I particularly like the security questions which are asked this would make any would be offender very difficult to gain access to accounts. Thank you Clare.

I asked for something to be removed from one of my accounts. Jess did it and was very professional. The only thing the wait time to speak to a consultant was a little long . But very happy with the service when I was answered

I was introduced to Auswide Bank through my broker and have now been working with them for over 10 years. Throughout that time, the service has been consistently exceptional. The team has always been responsive, professional, and willing to be flexible wherever possible to help us achieve the best outcome. In particular, I would like to thank… Read more

Nicole Williams for her outstanding assistance in recent years. She has gone above and beyond to help us understand our options and maximise our position, and her support has been greatly appreciated.

Thank you very much to the Auswide team for the continued support.

Ella was absolutely excellent today with her calmness,, kindness and generosity of spirit, she not only rectified my banking issue, she made me feel appreciated as a customer, she is a very valuable asset to your business , Thankyou Ella and Auswide, you guys rock, thanks again sincerely LIONEL SPURR... Show details ·  1

Auswide are absolutely rubbish. The app is awful, we can’t make card/Apple Pay/online payments, trying to call them is near impossible (unless you have a spare 1 hour to wait in a que), and their presence is limited to go see them in person. Can’t wait to leave them

Sadly, whilst I initially had a positive experience with this bank, it quickly soured. I applied for 2 Term Deposits online and filled out all of the forms online. They then had the nerve to charge me $2.50 per transaction when they actually transferred themselves because despite all the work I did and thought it was all taken care of, they… Read more

charged me $2.50 for each Term Deposit "they opened". Apparently it is impossible for me to open a term deposit completely, they must do the final step and then they charged me for that when I am investing in this organisation. I have not ever been treated like this before by any financial institution. I feel that what they did is morally wrong. I only found out what they did today and then changed my plans to invest much more with them. I will close all of my accounts with them and not ever bank with them again. Whilst they might have made a paltry $5 from acting in such a despicable way, they have lost a great deal long term. They make more money off investors willing to bank with them than acquiring commercial money to fund lending and then they just have to act appallingly. I was not ever informed of these charges or I would not have invested with them. Shame on them.

They also send snail mail for some notification regarding investments thereby damaging the environment even when you request that they do not send this. In this day and age there is absolutely no need to send anything by snail mail. Shame on them on multiple levels.

1 week before a term deposit was due 18th October 2025 i ([Name Removed] -an authorised representative of [Name Removed]) called at Barolin Street branch under direct verbal instructions from my brother (GDH) to arrange redemption of one of his small term deposits with funds to be placed direct into his working account. At that time, I was… Read more

informed my authority to operate on his accounts did not include giving instructions on maturing term deposits. This is counterintuitive to his long-term needs as he travels the world between 6 and 11 months of the year, since mid '80s, during which time I have run his financial life under his instructions including investing, payment of bills and even swapped his bank. After a long conversation with staff explaining [Name Removed] was high in the mountains of Thailand with very limited reception I was advised the only option was for him to make direct contact through Auswide secure link and leave a message via the app. for confirming TD maturity wishes as described above. Notwithstanding on our next prearranged contact time I made contact with [Name Removed] and that was done! After supposed maturity date I noticed no action had been taken at Auswide which triggered another visit to town when I was then informed that GDH written instructions (clearly on the Banks/GDH account screen were not sufficient and GDH must contact Auswide desk to go through a verification process before they could act on the written instructions. I tried to explain that there is no was that he would be paying absorbent overseas rates for 'hold' time on a busy phone switch to repeat instructions that he had clearly given on your own encrypted site when all he wanted was basically a transfer of his funds from one account to another so when he returns home he will personally call to break the TD then. I was so surprised to be told that then the bank would:- 1. insist on GDH direct presence for instructions - 2. Enforce a 31 day cooling off period 3. potential rate adjustment Items 1 and 3 I consider to be a given anytime! It was item 2 that I knew you would create an attitude change and would lose Auswide a customer and make life a lot harder for me again over what is fast becoming a ludicrous situation. I comfortably set Dad, Mum, my Family and GDH up with Auswide many years ago and I did not want this to happen.

At this point I broke a long-standing rule (never request personal friendships to intervene in business issues) but I was desperate and wished to avoid an Auswide/ GDH clash and made direct contact with [Name Removed] explaining every step thus far and asking for some common sense (and historical data) to be factored into making his wishes occur. Guaranteeing that any documentation required to be signed by GDH on his return would be guaranteed to occur. I don't know how but all the issues were resolved ONLY because I happen to be a friend of a senior staff member. The question needs to be asked how many customers do you lose through staff that are trained (friendly and courteous as they are) to be robotic and unable or unwilling to assess the circumstances? No matter how much spin Auswide cares to put on this IE this is bank policies, everybody treated equal, must ensure customers are protected from scams etc. This is clear cut in my mind - I cannot give instructions to transfer monies from one form of GDH account to another GDH account yet I am authorised to walk into the branch and cash out all GHD accounts anytime I wish. GDH gave clear encrypted instructions or your own site and it was still ignored. After several genuine attempts to comply with inane policies the threat of a 31day delay in fund availability after his return to Australia is an insult none would recover from.

That's our story.

Very helpful, problem solved quickly and efficiently, very nice girl on the other end. Show details ·  1

Your consultant was extremely helpful and informed enabling me to recover my details for change of password and logging in to my account. Show details ·  1

Polite and understanding service and take care of my transaction issues Show details ·  1

I couldn’t have asked for better help . The agent was really polite and helpful Show details ·  1

Auswide is a rare gem amongst banks, truly customer focussed, very easy to contact, and always very helpful. And today the service from Ella, in particular her patience and empathy, was outstanding. Thank you! Show reply

I've been an Auswide customer since 2022, and recently reached out for a home loan. Nicole Williams was one of the best loan managers I've ever dealt with - she was responsive, professional, friendly and helpful, and her knowledge of the different loan options really helped me get a great loan at a great rate with all the features I needed. Nicole is an absolute star and I'd highly recommend her if you're looking to get a loan. Show details ·  1

I and my parents before me have been with this bank (building society as it was then) for about 50 years. It has been very reliable. But I want to reinvest my substantial term deposit for another term, and I have been told that I have to phone the bank to do that. I live in UK, and phoning the bank in Australia on my mobile is inordinately… Read more

expensive. Is the bank deliberately trying to discourage overseas people from using your bank? Why can I not do such a simple action on-line?

I called Auswide earlier today for support concerning my online account. Krystal was very helpful with my request today. I was having trouble logging into my account and I was blocked after too many tries and Krystal helped me sort the problem. She was patient, kind and professional. And soon had me sorted. Krystal is an asset to your excellent company. Many thanks Judith Francis Show details ·  1

Very bad company worst buisness practices!! My partner and I refinance our home loan with another lender and these cockroach's want to delay settlement so they can make more interest. would never ever recommend Show details

assistance received from two ladies was excellent and much appreciated Show details ·  1

Cindy was excellent to deal with. I originally submitted a request via the Auswide Mount Pleasant branch email and had a phone call within 5 minutes to discuss our home loan needs. The communication and customer service from start to finish is rare to find anymore and will recommend Cindy to anyone who asks. Whether it was a text, email or phone… Read more ·  1

call, we were kept up to date continuously and we were even able to reach settlement early based off her recommendation. Cindy also helped me out on an existing home loan i had with Auswide Bank and got me a reduced rate, we also switched over all our banking to Auswide based on Cindy's service :) Will definitely use her again in the future.

The lady that answered my call was very pleasant and so helpful and she was able to fix my problem and allow me to download my on line banking Show details ·  1

Excellent – Pleasant to speak to, and sorted out my issue, thank you, would recommend Auswide to friends and family!! Show reply

Supply of Statements – I required statements for all five of our accounts from 1.12.23 to 9.1.25. Elyse Wilson in her email of 1/28/2025 handled this job quickly and perfectly Show reply

Assistance with disputed transaction – Pleasure to deal with Philip at Contact Centre and Loretta at Support. Show reply

Amazing – The assistance I obtained was great and solved my problem quickly.Thanks Auswide, love your work Show reply

Worst experience ever had with a bank – Worst experience ever had with a bank. They closed my account. I got 1600 in my account. They said they have send me a cheque for that money, but I haven't received any. When I asked them to cancelled the cheque they send me and issue another cheque they refused. So I couldn't retrieve my money.

Awesome Customer service Tanya – Tanya has been great, keeping in contact, letting me know what I need and what information I should provide, she has be helpful and supportive through the process of my loan application. Show reply

Worse than the devil – Horrible experience! Put a freeze on my bank account for NO reason, tried to play god with my money and put me in a potentially deadly situation while I was trying to escape a DV relationship. Wouldn’t trust a cent with these inhumane devils. Show details