Never apply for a home loan with this bank. They wasted our time and took weeks to get back to us. We met every criteria to get our first home loan and they kept making up excuse after excuse, even after doing the things we were told we needed to. They left everything till last minute TWICE and lost us TWO houses that we had put offers on, and spent money getting building inspections done. Customer service was terrible and the assessor was very rude. Went with another bank and got our home loan straight away.
Appalling Customer Service
I am doing this review not on behalf of the company I work for but as a result of my personal experience at your bank.
I am a support worker and I work with people with disabilities. Yesterday afternoon 6/10/20, I supported a Service User to do his banking at the Maryborough Branch. The teller looked at us with impatience as we approached her. No smile, no greetings.
We presented her with all the documents then I realised that my client needed to sign the bank slips. I asked the teller for the mat that you place under documents for signing no...
Helpful and friendly
Made changing banks & Loan application so easy. Friendly, efficient and helpful. Customer service on point! So happy I made this decision. Katrina T online and Jess S in branch have been AMAZING!! Thank you ladies!!
I have just completed paying a personal loan over the set period with the figure set by the bank each month to see that there was 50 dollars still owing. I rang the local branch to be told it was an early payout fee. So I went in to the branch and the two ladies in the branch were wonderful and couldn't have been more helpful as we tried to explain to the accounts department that I had been paying the set figure from them per month on a fixed interest loan so how can they charge an early payout figure. They set the figure. I was told if I didn'...t pay I would be charged interest on the 50 dollars. The ladies applied for a reimbursement for me but I still had to pay on the spot and they would refund my account if my application was successful. The day to day staff are great but the faceless people make their jobs harder. If not resolved to my satisfaction I will take it further.
Trying to help my 83 year old Dad in law to set up online banking as due to COVID and his serious risk status, is not allowed out of the house. He banks with several banks - others were easy to set up - just ring bank - get authorisation number and it was all done in a short time. With Auswide - not a chance. On their site it has to be a form completed and allow 3 days to have actioned!!!! Really - in the 21st Century we have to do this. I rang them and was politely told it was only done with a form and it could be posted back, faxed through ...or call to local branch. Since Dad doesn't have a fax, uses internet wireless and is not allowed to go down the street due to COVID concerns, I explained this and the operator said it can be emailed in. So, printed off the form, had Dad fill it out, had to take a picture of it, uploaded it onto my computer to then email to Dad's computer to then attach to an email. Problem is there is no email address on the site - only a request email facility. It beggars belief that in this day and age, we have to resort to this process which for anyone is a pain but for an elderly customer, is almost prohibitive. Dad is seriously considering closing the account altogether and moving to one of the other banks and I don't blame him. Very poor.
Keep up the good work Auswide
As a customer it feels like recently Auswide have made a big effort to put customers first. Their communication and service has improved substantially in recent months. Keep it up.
Great customer service
So happy with the service we've recently recived. We took out a car loan and it was a seamless experience with a great turn around time. Would highly recommend to all my family and friends
Home loan application
Was screwed around for 10 days to get a NO with all requirements met with ease.
Constantly fed lies ranging from "sorry mate, lost your number in my phone" to
"Oh, sorry.......couldn't get back to you yesterday as there was a power outage"
A Queensland bank with NO idea about real estate in Victoria. AVOID!!!
The lending team are the only ones with any customer service skills that I have encountered. Whenever needing assistance I have been met with a lack of enthusiasm to help or rectify the situation. The fees are astronomical and interest rates sub par
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