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Auswide Bank Online

Auswide Bank Online

2.7 from 9 reviews · View Statistics

Reviews

2.7

9 reviews
3
(0)
2
(0)
  • Transparency
    3.1 (8)
  • Customer Service
    3.0 (8)
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Brooke

BrookeVictoria

Absolutely appalling

published

Never apply for a home loan with this bank. They wasted our time and took weeks to get back to us. We met every criteria to get our first home loan and they kept making up excuse after excuse, even after doing the things we were told we needed to. They left everything till last minute TWICE and lost us TWO houses that we had put offers on, and spent money getting building inspections done. Customer service was terrible and the assessor was very rude. Went with another bank and got our home loan straight away.

Transparency
Customer Service
Incentivised ReviewNo
TopicLoan Application
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1 comment
Auswide Bank
Auswide B.Auswide Bank
K Rigby

K RigbyWide Bay-Burnett, QLD

Appalling Customer Service

published
Incentivised ReviewNo
1 comment
Auswide Bank
Auswide B.Auswide Bank
Lily

Lily

  • 2 reviews

Helpful and friendly

published

Made changing banks & Loan application so easy. Friendly, efficient and helpful. Customer service on point! So happy I made this decision. Katrina T online and Jess S in branch have been AMAZING!! Thank you ladies!!

Transparency
Customer Service
Incentivised ReviewNo
TopicGeneral Transactions, Loan Application and New Account
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Not Happy

published
Transparency
Customer Service
Incentivised ReviewNo
TopicGeneral Transactions
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1 comment
Auswide Bank
Auswide B.Auswide Bank
Roger

RogerQueensland

Hopeless

published
Transparency
Customer Service
Incentivised ReviewNo
TopicGeneral Transactions
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1 comment
Auswide Bank
Auswide B.Auswide Bank
Jacob

Jacob

  • 3 reviews
  • 2 likes

Keep up the good work Auswide

published

As a customer it feels like recently Auswide have made a big effort to put customers first. Their communication and service has improved substantially in recent months. Keep it up.

Transparency
Customer Service
Incentivised ReviewNo

Great customer service

published

So happy with the service we've recently recived. We took out a car loan and it was a seamless experience with a great turn around time. Would highly recommend to all my family and friends

Transparency
Customer Service
Incentivised ReviewNo
TopicLoan Application
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4 comments
Auswide Bank
Auswide B.Auswide Bank

Wow Jenn! Thanks so much for your kind words! Would you mind letting us know how you applied and/or who you spoke with so that I can share your feedback with them? We love hearing a good news story! And I hope you enjoy your new car! Vroom vroom!

Jenn L.
Jenn L.

No problrm at all, we applied online and then corresponded with Katrina Thompson. She was amazing.

Auswide Bank
Auswide B.Auswide Bank

Thanks Jenn! :)
I'll pass your feedback on! Happy driving!

Home loan application

published

Was screwed around for 10 days to get a NO with all requirements met with ease.
Constantly fed lies ranging from "sorry mate, lost your number in my phone" to
"Oh, sorry.......couldn't get back to you yesterday as there was a power outage"
A Queensland bank with NO idea about real estate in Victoria. AVOID!!!

Transparency
Customer Service
Incentivised ReviewNo
TopicLoan Application
See all answers
1 comment
Auswide Bank
Auswide B.Auswide Bank
Fiona

FionaQueensland

Disappointing Service

published

The lending team are the only ones with any customer service skills that I have encountered. Whenever needing assistance I have been met with a lack of enthusiasm to help or rectify the situation. The fees are astronomical and interest rates sub par

Transparency
Customer Service
Incentivised ReviewNo
TopicGeneral Transactions
See all answers
1 comment
Auswide Bank
Auswide B.Auswide Bank

Hi Fiona,
I'm sorry to hear our service hasn't been to expectations. We'd love the opportunity to hear more about your experience and how we can improve! If you'd like to discuss further, please don't hesitate to contact us on 1300 138 831.

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