Auto Masters QLD

So called manager has no people skills and was extremely rude. Not what you would expect when parting with hard earned cash. Poor reflection on the company name at West Ipswich branch Show details

I received TOP QUALITY service from Auto Masters Moorooka, Qld. When I enquired to make my booking and told Boris that my right blinker was not working, he insisted I come down immediately. A loose wire was soon fixed by Boris. I was very impressed… Read more ·  1

by his kindness. The staff are very professional and trustworthy the last time I had my car serviced and I look forward to having it serviced again within a few days. THANK YOU AUTO, MASTERS MOOROOKA. big shout out to Boris!

Salesman going door to door selling discount vouchers for Automasters. I was willing to talk to him until he opened his folder and overtly showed me the personal details of other people in the street who had bought them. He continued to say that he only had 3 vouchers left, and I asked is that because he saw 3 cars in our driveway? He said No. I… Read more

excused myself for a minute to go to the bathroom. I called my friend up the road whose name I saw on the sales guys folder. No surprise that he was told he was buying the last two vouchers and he was also annoyed that he was shown the details of our neighbours. Back at my front door, I politely farewelled my new friend and sat down to think about the line between salesmanship and lying a manipulation. I didn’t have to think long, as my friend had posted this guys antics on our Community Facebook page and the verdict was unanimous. It left a sour taste in everyone’s mouth and we won’t be eating what they’re serving. I liked Automasters until this point. Years of advertising “transparency” as a key part of their brand went out the window with our community. He looked like he had sold 30 or so vouchers, but lost at least 1,350 opportunities based on the “likes” on my friends Facebook post. I was going to write a short review sorry. But I didn’t have time.

Oh, and our location wasn’t in the list below. It was Hervey Bay.

I was blown away my Moorooka Auto Masters. I recently moved from NSW to QLD so it was my first experience for a QLD mechanic. It's also my first time to use Auto Masters and my reference point is MyCar who I used previously in Sydney. Auto Masters is 10x better than My Car and is also cheaper so that was a bonus. What really impressed me was the… Read more

level of detail they go into to explain the service being performed, issues they find, and the level of detail in the paperwork they hand you back. You can see from all of the information provided, including the video, that everything is legitimate and there is no "scam tactics" that one would usually have apprehension from dodgy mechanics. It's actually the first time ever in my whole life I have received a clear, detailed video from a mechanic explaining the issues they found. It really instils confidence in their work. They were also very honest in their billing and they refunded for an item they didn't end up using. The service was timely, the premises were spot clean and professional, the gentlemen at reception were super friendly and approachable with my questions, and they provide the paperwork in a nice little envelope so you don't lose anything. And further to all that, the car windows were cleaned and the car vacuumed. You have created a new loyal customer and I won't even think about going anywhere else. I will recommend Auto Masters to everyone I know for trusted, friendly, professional, and exceptional service. Thank you

Great customer service great prices and courteous customer service 10 out of 10 – I have had two cars which had major mechanical problems fixed at west Ipswich automasters this last week. The manager Jacob was honest reliable and prompt in fixing both my cars , the mechanic pretash and other men and ladies who worked on my cars were highly experienced and also looked after both my cars and and I would highly recommend this new… Read more ·  1

company at west Ipswich automasters . The company could not do enough in fixing the problems and they always send a video of the problems with my car before fixing them. This is the most honest company I have ever dealt with . And I’m a car guy i look after all my cars. It’s so refreshing to come across a company you can trust and nothing was to hard for them to sort out . Jacobs polite and courteous service was impeccable and I will be keeping this company for any future problems that I have with my cars . Thankyou Jacob , pretash and the other ladies and gentlemen who did their job so well and so quickly. I Highly recommend these people at west Ipswich automasters . Michael Robinson Ipswich.

I was greatly impressed by Andy & the team at Auto Masters Moorooka. Prompt efficient work and friendly service. Ten out of ten. I strongly recommend them. Peter in Brisbane Show details ·  1

Definitely recommend the friendly guys at Moorooka Auto Masters for their great job servicing the breaks on my Mazda. They also identified some other small issues which I had them resolve. The workshop is clean and tidy and plenty of parking. The train is also handy if you're not taking their courtesy car. Great service and the video explanation made the decision to proceed easy. Geoff, Yeronga Qld. Show details ·  1

Highly recommend the guys at Moorooka Auto Masters for not only identifying my Suzuki Grand Vitara issue as a faulty ABS Pump Module but actually finding a second-hand replacement which are as rare as Rocking Horse poo. They found one in WA, shipped it over and installed. Great service. Tina Winston Qld Show details

I am genuinely shocked. AutoMasters don't even know how to change a tyre, seriously ask them to do change a tyre and do a basic wheel alignment, they can't. They employee apprentices who are charged at much higher rates. Don't risk it, they are terrible. Show details

OVERPRICED on 3 different occasions – OVERPRICED This is not just a 1 off use of their service. I used Automasters 3 times now and got second quotes from another mechanic that was well established. Not just the cheapest mechanic either and even then the secondary quotes were MUCH cheaper than Automasters. Show details

Most horrible experience I've ever had – I would NOT recommend this company for any sort of work to your car. I got the mess around when my car was gonna be ready many times over. Now I'm in aged care and needed my car for work. I have had loss of wages to a single income family which these days you guys know is no acceptable. The way I was spoken to by one of the young ones that… Read more

answered the phone when I tried to explain why I needed my car back was disgraceful to say the least, why because im a female!!! Two days it took them to fix things and for my own peace of mind I'M GETTING RACQ TO LOOK OVER THEIR WORK FOR MY SAFETY, MY FAMILY AND MY CLIENTS THAT I TRANSPORT AROUND. NEVER AGAIN WILL I NEVER GO TO THEM AGAIN NEVERLESS RECOMMEND THIS COMPANY TO ANYONE.!!!!!!!!!! AUTO MASTERS AT MORAYFIELD MY RATING FOR YOUR COMPANY IS WAY BEYONG 0.

Automasters Enoggera had a really positive experience with these guys, they had gotten my Xtrail back running smooth again and I've recently bought a VW golf and these guys have done the service and I love how transparent they are with the video quotes, thanks for looking after me once again guys , 5 stars I totally recommend automasters Enoggera Show details ·  1

Shout out to Lance - appreciate your help! – Big shout to Lance at Enoggera Automasters! Helped to quickly diagnose a small problem that imbolised my car, so I had some peace of mind. Show details ·  1

Availability and willingness to assist – My wife's Jeep broke down on a Sunday. We took it to Automasters Burpengary on Monday morning and got it back, fully repaired, by Wednesday. They replaced the water pump and drive belt, and despite coolant having spilled all over the engine bay, they returned it to us spotless. Excellent service! Show details ·  1

Fantastic service – Had a service performed on my Mitsubishi Triton by Jake & the team at Auto Masters Yarrabilla today after recommendation frim family members. Absolute professionals, communication was 1st class. I received a text with a video of my service being performed & what was required after initial inspection. I highly recommend Auto Masters, Yarrabilla. Show details ·  1

Best Mechanics in Brisbane! – I've been with Auto Masters for 3 services now and I would not trust anyone to do as good of a job as the crew at Enoggera. They clearly communicate with me what is happening with my car through every step of the process, they supply an in depth video to visually explain to me what is happening, and provide a full breakdown after the work has been… Read more ·  1

completed so even someone like me who knows nothing about cars can understand.

Lance and the team are superstars and they take excellent care of me and my car. Thanks Team!

Absolutely scummy business – Terrible business, over charging, no accountability, employees are evasive and dodge responsibility and try make you wait months and run you around in circles waiting for a refund. Never bring your business here. Instead ask your local community groups for mechanic recommendations. Show details

Dont Buy the 'VIP" Card – Avoid. Bought a "VIP" voucher from one of their sales people walking around advertising their new location. After reading other reviewers issues with the card, I asked for a refund. That was met with no objection and was told to rip the voucher up and send a photo as proof. Did all of that and said they would process. Over a week and still no… Read more

refund. Rep from their marketing (Aztec Solutions) hasn't responded to the last 3 messages I sent over 5 days. Charge back has been filed with bank.

Brilliant service – Juan (I hope that’s how you spell it?) was so great, he remembered me from a year ago! So eager to accommodate my timing for an appointment, gave me his car as a loan and was so punctual in getting the job done -def my go to for fantastic service thanks so much Show details ·  1

Rude customer service – Waited for five minutes then they went to place a order on the phone which took another ten minutes or so and then when I finally checked my car in which took about one minute at the most they had a real attitude like I was inconvenienceing them and I had booked this time to come in before hand. So not the best experience.

Worst service – Beaudesert Road Coopers Plains - I gave my car after seeing 99$ promotional service.. but charged more than 1000$ after giving me a list of problem. but the worst thing is after 3 months I open the bonnet to check the oil level and shock to see the cap is not closed. they just placed it and the oil is all over it is fully sprayed and empty. Show details

Always fantastic – I had problems with my back locking mechanism on car boot, rang auto masters pronto, Andrew was very good ,assessed problem over phone and suggested driving down which I did. Very glad I did he diagnosed problem in 5 min. Subaru at Robina major dramas didn’t fix the problem nor did they assess it correctly. Very happy with Dans follow up re part… Read more ·  1

and booking in for car to be fixed. Had it fixed today no dramas. Very courteous and friendly staff but more importantly tech and service guys are very good at their jobs. Highly recommend. I will be back

Morayfield AutoMasters – My car was badly repaired by another mechanical service centre. I've had 2 different diagnostics to prove the incompetence. Auto Masters Morayfield have been so wonderfully understanding & supportive. They've been very generous in their support of me getting my car back to normal. It's a shame to read about other Auto Masters not being as good… Read more ·  1

- I really strongly urge people to give Auto Masters Morayfield a go. They're great people who invest themselves in achieving customer satisfaction.

Worst experience ever – West Burleigh Auto Masters Charged me $560 for brake pad replacement, but fitted it incorrectly! Tightened the handbrake so tight, it was like I was driving with handbrake on all day. I was doing 100 on the freeway & had to pull over off the freeway, as there was extreme heat and smoke billowing from rear tires. Besides wearing down the… Read more

“replacement” pads, the toxic fumes I inhaled, caused acute & chronic respiratory problems & throat irritation, as well as distress & headaches. They charged $249 for standard service, but the “perform service” light kept flashing after the service was done and my prime items of concern ( dashboard warning lights) were still on . I suspect they just painted my tires & gave me complementary pack of tissues & cheap merchandise. Grand total for worst experience ever = $904. Also, a new scrape on my passenger door panel, that wasn’t there before I left my Jeep with them, but I can’t prove it. The only reprieve I got from the experience was that I was lucky to get [Name Removed] from Tweed Heads Auto masters to fix their shoddy work, before having to drive 1hr home. 0 out of 5star rating

Rip off and didn’t bother about customer service – Had got my car in for servicing and the same day into servicing my car the car stopped working called the service centre next day(as it was late in evening) and got told to check for warning sign and I told them that the engine warning sign was on and the manager told me to jump start the car even though I knew it was not a battery issues .… Read more

Anyways I had a very efficient car jump Starter(expensive one ) that I used to jump start but the car wouldn’t start and the battery was absolutely fine , so called the store again they send one of their technician who couldn’t figure out what was wrong with the car and assured me that’s they will tow the car back to the store and will look after us(cost wise ) as the car was only into the store a day before and the store did the servicing only a day before . The car was towed into their store and got a call next day advising one of the main fuse 120amp fuse was blown and I got the blame for that and they charged me $130 for the after market fuse even though I got told they will look after me . I thought they were putting the blame on me for braking the car and i told them i followed their instructions and did not blew the fuse, even then I got charged $130 this is on top of the service fees they charged me a day before that was $159 . I just felt if I had got the fuse would have only costed me $25-$40. Anyways I have lost trust in the company, sometimes you have to look after your customer to retain your goodwill . I understand they may not have blown the fuse but if you go by the balance of probability the car was serviced in their store just a day before so I don’t know what should I assume . It’s all about retaining customers and providing exceptional customer service which helps to retain and maintaining a good name in the market, but unfortunately I have lost my trust into auto masters I believe this issue would have dealt better .sometimes it’s not about money it’s all about good customer service also not to mention the car service was meant to me log book service and they forgot to do the log book and had to remind them to do it when the car went for repairs the next day , after they did the inspection they said that they found the remains of the coolant liquid(drops on the car) reservoir but they checked the coolant reservoir and it was not leaking . After I checked the opened the bonnet of the car and started the car I could see the coolant was leaking and the liquid was all over the palace and I showed it to the manager and he was ah ok we checked it but could not find any issues and told me it will cost $80 to replace . Also not to mention these guys check the side indicators and told me it was not working and since then it’s been missing the outer cover and when I called the store they said it must have been lost by myself and again blamed me for something that I haven’t done . Not happy with the two services I got done on both of my cars