Auto Masters WA Metro

SHAME, SHAME, SHAME ON YOU My young son took his car to Auto Masters Canning Vale on 04-02-2026 expecting honest advice and fair pricing. Instead, he walked away with a bill of over $2,400. Yes, a battery was included in the work, but the price charged for it — along with the overall invoice — was, in our view, completely unreasonable. As a… Read more

young driver with limited mechanical knowledge, he trusted the advice he was given. Unfortunately, that trust was not respected.

What made the situation even more concerning was that he was also told the car needed new tyres, even though those tyres had only travelled about 10,000 km. Our previous set of the same tyres lasted roughly 40,000 km, so that recommendation immediately raised serious questions.

After reading through many other reviews, it is hard not to notice similar concerns being raised repeatedly — high bills, unexpected recommendations, and customers leaving feeling they were pushed into work they did not truly understand or expect. Several reviews from women and younger customers describe very similar experiences, which is troubling.

Before the standard response appears saying “we can’t find the booking”, “this isn’t an authentic review”, or “there was a video explaining the work”, let me be clear:

• This was a real visit to Auto Masters Canning Vale • The date was 04-02-2026 • The invoice total was over $2,400 • One of the recommendations was for new tyres at only 10,000 km

The issue isn’t that work was done — the issue is pricing, transparency, and trust. When a young person takes their car in, they should receive honest guidance, not leave feeling like they have been talked into excessive costs.

I strongly suggest anyone — particularly young drivers, women, and families — get a second opinion before approving major work here.

In our view, this was not service — it was opportunistic selling dressed up as advice.

This experience left us feeling that a young customer was seen as an easy sale rather than someone who deserved honest advice.

Got a compressor replaced two years ago,and now the air conditioning has stopped working,just hoping it needed regassing I took it back,then to find out the compressor is not working again,I was shocked,previous costs were around $3000.No warranties exist anymore,as well as customer service/support.The worst experience I’ve ever had with a car,never going back to Greenwood Automasters again,all they are getting is bad reviews from me Show details

Awful Experience! Took my car to Auto Masters in June for a service — they found the turbo pipe was broken and being held together by cable ties, then quoted me to repair it. I declined and went back to Volkswagen under warranty, who advised that… Read more

these pipes don’t just “break” — it was clear pressure had been applied. When I went back to Auto Masters, they claimed my car was already like that in December when I had my previous service done with them. They provided footage which only showed the engine partially covered — hiding the area in question. I paid over $1,000 for that December service (including $700 worth of “recommended repairs”) and yet somehow, they didn’t notice my engine was cable-tied together? Their own December service reports stated no issues with the engine. I would expect that a company that prides itself on “thorough” servicing and safety checks would have picked up something so serious. Consumer Protection has now advised that Auto Masters have taken no responsibility. Their only offer was to “fix it at cost” — which is completely unacceptable. I have since had the car fixed via the dealer direct and I will be escalating further.

Absolutely recommend going to the boys in Malaga…. If I could give 10 stars I would!!!!! My car decided to fail this morning before going to uni and there was no other car I could use so we got it towed to Malaga and within 2hrs I had a video of what was wrong with it and what needed fixing and by 3:30pm the same day I had my car back all fixed. … Read more ·  1

Customer service was amazing from the moment we called to get it in. Drives so much better now! Thank you boys. And big thank you to Sib, store manager, and Jeremy.

Professional Service – Absolute professions who know their job! The pricing was very competitive and the desk staff were knowledgeable and extremely helpful. I would not hesitate in recommending them to any of my friends! Show details ·  1

Headlights – Auto Masters Service in Greenwood was brilliant by a guy named Lee. Without hesitation he replaced my headlights with ease and had a look at other parts of my car to check that everything was working. Show details ·  1

Left my car in for a $320 standard service .Had a phone call from Derek to say the car needs a lot more attention .$20 disposal levy .carried out engine flush $35.Carried out fuel treatment $45 .Carried injector service $275. Carried out Engine degrease and high pressure wash$110. Replaced badly worn sparkplugs $385.also said i needed a new… Read more

battery that is when the red flag started to show the car just had a new battery fitted .We have spent thousands with Auto Masters Whitfords over a few years and had trusted there honesty .He tried to tell me the sparkplugs were $50 each plus labor .I Feel the engine wash was not carried out as engine was not clean 'i was ripped off gone from $320 to $1150 this car was running good when left in for service on the quote said replaced badly worn burnt spark plugs i how can a car run so well witch plugs in this condition who am i to not believe just another pensioner ripped off

Let the Buyer Beware: My Experience with Auto Masters Choosing Auto Masters is starting to feel a lot like taking a gamble at the casino—too many unknowns, and too much at stake. I usually avoid posting reviews, especially ones that sound like they're from disgruntled customers with a chip on their shoulder. But here I am, adding my voice to the… Read more

growing list of people who feel their experience needs to be shared.

I took my work van in for a routine oil and filter change on a Saturday morning—nothing major, just standard servicing. I picked it up just before closing at noon and drove off to attend to a client in Perth’s CBD. Unknown to me, the van had been leaking oil from the newly installed filter for nearly 30 kilometers. I only realized the issue when I arrived at my client’s site and saw the van continuing to leak oil all over their pristine paved sidewalk.

That’s when the real frustration began.

Auto Masters closes completely over the weekend—no emergency help desk, no technical support, no guidance. In 2025, I find it baffling that a business of this size and scope still doesn’t offer any form of after-hours assistance. All you get is a third-party service that answers calls, takes messages, and assures you someone will get back to you—eventually.

Left with no support and unable to leave the van leaking oil in the CBD until Monday, I had to act. I contacted RAC, but since I wasn’t a member, I had to pay $355 upfront for a membership and technician dispatch before a tow truck could even be arranged. I chose this as the most affordable option at the time. Meanwhile, my own 24/7 service business was at a standstill for three full days until the van was repaired and back on the road.

I called Auto Masters’ Head Office at 9 a.m. Monday and eventually received a return call around 2 p.m. from the Operations Manager. The call, from his mobile phone with poor reception, was less than helpful. I was given the usual runaround and told they “could have arranged a tow”—but only if I’d left my van leaking oil in front of a high-end client’s premises all weekend.

To make matters worse, the Operations Manager began debating the reimbursement for the tow costs, suggesting I should have booked a standard tow truck for $700 instead—implying that might have had a better chance of being reimbursed. Seriously?

Having worked in this industry for over 30 years, I understand the importance of honesty, accountability, and doing the right thing when you're at fault. I’ve always believed in making smart decisions that reduce pain and inconvenience for my clients. Unfortunately, I didn’t see that level of professionalism or maturity from Auto Masters' Head Office.

As of now, I’m still waiting to see if my client will pass on the $1,000 invoice for cleaning up the oil spill. And I have little hope of being fully reimbursed for the unexpected costs I incurred, simply because I made the poor choice of servicing my van on a Saturday.

Lesson learned: Auto Masters sets the rules—and you're on your own if anything goes wrong.

Bad experience – Aircon regas on pick up console just fell out broken bits not put back properly. Should never have sent car out like that .Also never really worked properly buyer beware. Show details

Air conditioning system maps major problem likely caused by work done – Condenser in my AC system blew up 5 days after auto masters whitfords did some work replacing my valves, 0 responsibility taken for what was likely a result of the work done there. Show details

Automasters of manufacturing what NEEDS to be done – The video sent to me of what "needed" to be done included spark plugs held upside down obscuring the so called problem, an air filter that had been replaced 2 months ago quickly hid behind something else and labelled as dirty and needing replacing for $95 and $95 for windscreen wipers that Repco and Supercheap would replace for less than $5 fee at… Read more

less than half the price. When I refused all the additional necessities I was charged $295 for a service which is well above the national average of $220-$245

Good honest service – nothing is hidden .The business at midland has a good team and with the video presentation ,you get a very good summary of any faults. Prices are also competitive with other service centres. Nothing to complain about Show details ·  1

Thieving [Content Removed] – They can't even do a coolant change, one car blew the engine(currently at $10,500 to replace) my other car, 70kms later turned out they broke the coolant bleed valve and "fixed" it with some sort of epoxy/putty that wore off within 150kms, still trying to fix that. They're on commission, which quickly becomes apparent. Take your car somewhere… Read more

else, even if it's a simple service. I won't take a car there again even for an oil change. Anywhere else, seriously. Your friend who doesn't even own a spanner would probably be better.

A Great Franchise - Malaga – Awesome franchise, friendly, reliable and competitive pricing. So far, all four of our family vehicles are being serviced at Malaga. I would highly recommend. Show details

Great service – Changed to Auto Masters after unsatisfactory service from dealer. What a change. They identified faults throughout my car that the dealer just didnt see. Yes its a list of faults, but im working through them. Parts replaced were shown to me along with samples of oils replaced. Very happy (Joondalup Store) Show details

Job was fine. Invoice had no details – I dont know how much the parts and labour cost for my rear brake repairs because these are all listed as $0 on the invoice which only shows a total cost ($830). This is a ridiculous policy of Automasters head office, not transparent and a bad business practice in my opinion. Invoices should have details. The Mandurah workshop was very clean and the work done was very good I believe. Just a strange invoicing policy.. Show details

Auto masters Ashby Western Australia – We bought the VIP voucher from a salesman who came to our door. Seemed like a worthwhile deal until we actually took our car in. They rack up all sorts of costs that are supposed to be included in the voucher. Very misleading and very unpleasant dealing with this provider. Show details

Car service, replace front brakes – 2nd family vehicle to have bakes full service over 2 weeks Hilux & Subaru, this Team is great start to finish, Thanks Again Derek Show details ·  1

Very satisfied customer! – Lee at automasters Malaga, is always professional, friendly and helpful. Very happy with our cars servicing and will continue to support this business. Show details ·  1

Lights were out – I noticed my light wasn’t working and had to drive that night, so needed a new light asap. I popped into Auto Masters Spearwood. I was greeted by the store manager Curvin MacDonald, he was lovely, fit me in straight away, got the guys onto it asap, was in and out in a jiffy. New light and can now see at night. Thanks for the prompt service!!!! Recommend highly. Many thanks Jen Show details ·  1

Much welcomed Customer Service – After having a recent bad experience with the dealership which I had been using for 7 years, to the point I believed they had ‘sabotaged’ my car, I approached Auto Masters Joondalup for help. Good new was my car was not sabotaged, but I will never go back to the dealership, due to lack of service and lack of confidence. From the first phone call… Read more ·  1

I made to the time I collected my car, the customer service was impeccable, something that I have not experienced previously. All the added little extras made me feel special. Even though it was a very expensive repair, explanations were given. ( I even did a little research myself and felt confident) I was taken into the workshop and shown all the parts that were replaced and also requested to return a week later to check that everything was ok. Why Auto Masters Joondalup- well I checked their reviews on this platform, more positive than negative reviews (people will always complain, but few actually commend people when things are good) customer service was excellent. Negative reviews also received communication in order to rectify the issue. I believe I have found my new place to service my car

Lies lies lies – We were Told that multiple things in the car needed to be replaced adding up to nearly $2000. Seemed fishy as that work had previously been done. And we had receipts. So we took the car home and Took it to another mechanic who found a simple plug had come undone, problem was fixed with no charge. So disappointed at auto masters mindarie. These guys should not be trusted. Please please please get a second opinion before forking out. Show details

Great Customer service – Auto Masters Mindarie team represents among the highest levels of customer service I have experienced. My daughter's car was in great need of a service and repairs and being a single mum was concerned financially and stressing on where to take her car. The support and information we were given, in particularly from Derek, with constant… Read more ·  1

communication throughout the day, I believe he had our best interest at heart. Great company and service from the beginning to the end, who go the extra mile. Thank you, Derek, we would recommend Auto Masters, Mindarie unreservedly.

Scamming theives – This business took full advantage of a 17 year old child attempting his first car service on his own. $1300 worth of unnecessary and poorly explained work to a minor. Refused to provide an list of the work carried out and lied about sending via email. Argumentative and dismissive to deal with, all around shady experience. On what planet is… Read more

oil and coolant not included in a service?

Of course the money has been paid and the car collected to be taken to a reputable mechanic to make sure the work allegedly carried out has been done correctly.

If you are not extensively knowledgeable about cars this is not a business I would risk dealing with.

First job quoted not done leading to more expense – Head Office contacted and an agreed "good will" payment made after mediation through Product Review. Thanks to all concerned. Show details

Professional mechanics – Car is getting a little older and needed a bit of extra work. Auto masters Malaga contacted me prior with the new video post so I could see exactly what work needed to be done, and I agreed to have the works done. So glad as the car drives like new now thanks guys. Show details ·  1

Mindarie Auto Masters. Fantastic service, clear detailed explanations, precise quote. Excellent work and lovely team – 2nd time having work done, very happy both price & work. Show details ·  1

Wow Service Bam – I have never written a review, but the service I received from Bam of Auto Masters Baldivis. Very personable, great service and advise. Definitely a returning customer. Show details ·  1