Autograph Fashion Online Store

Sequin top was poor quality with raw edge seams (not mentioned in description) so I returned item for a refund over a month ago. No refund received and no response to my emails. Avoid!!! Show details

Poor customer service at Autograph online – Order placed four weeks ago with no updates provided other than order is still pending. After two recent attempts to cancel order, have been informed I still need to wait for formal approval before refund can be actioned (because that is their process) even though fulfilment of order at this late stage no longer meets need. UPDATE - Received… Read more

email from AusPost stating order is being packed by sender and that it should be on its way within 3 days. That was over one week ago and order has still not been received by Aust Post. Should have read previous reviews before placing order. Is it any wonder they are going out of business.

Will not accept autograph gift cards – Fraud they are not accepting gift cards purchased in good faith. You get told you can only redeem in the store. Given that all Sydney stores have closed down this is a major issue

Only option as nearest store has closed – First time I spoke to a representative,he wasn't helpful so rang back & spoke to Belle. I think? she was most helpful and pleasant. Show details

Great customer service. Response was quick and concise information – Original order arrived quickly. My enquiry around missing garment was responded to immediately and correct information provided, garment arrived shortly after. Show details

Love the product quality and reasonable price – I ordered couple of jackets, although the delivered late but It was awesome the color and description was same as described or as in Pic.

Refused a return for a bigger size? Disgraceful! – I bought some slippers on line from Autigraoh in-line for $60. They didn’t fit. They refused a return on them for a bigger size, giving the reason that it was not their policy as it was one of their suppliers! That is, a third party store they sold them from. Months of arguing with them that it was unreasonable not to allow returns for another… Read more

size and their communications with me have to be seen to be believed! They gave me the run round continually. It was a joke! It’s not like I was asking for a refund - only a new size. Months of arguing to keep being told it’s not their policy. No one should ever order clothing from these people.

I'll never shop there again! – I purchased 3 tops from their online store. One of the tops was not what I ordered. They have refused to send the correct item and say they can only offer a refund which will take 3-5 business days. They want me to return the incorrect item, go out of my way to print a label (I don't own a printer) and take it to the post office. I asked them to… Read more

send a courier. I am a very busy mum and I shouldn't have to go out of my way to do them a favour when it is their mistake.

Their customer service and policies are terrible. I still have not heard a response about having a courier to pick up the incorrect item.

No wonder they are going out of business.

I will never purchase anything from them again!

Spamming emails everyday – Receiving 6-8 promotional emails a day! This is a joke, how annoying unsubscribing and not shopping there! Ok advertise the business and send us some sales and specials but that many emails a day is absolutely ridiculous!

Very poor customer service – My parcel was incorrectly addressed and sent to the wrong post office. Autograph took no responsibility. It took hours trying to find the PO number and I ended up on hold for a long time on the call centre line. Gave up went to local post office. He couldn't help either. Back to Autograph not their responsibility it has left their store been… Read more

delivered to Post-office finally managed to get an on line chat with PO and had parcel redirected at a cost. When parcel picked uo flimsy box broke and m goods ended ip on the counter. Despite numerous emails still no one taking responsibility

Zero care from customer service – Online ordering System allows buyers to specify “no authority to leave”, however this isn’t added to delivery docket. Asked for this bug to be fixed numerous times and customer service first Response was to dismiss it as that’s how it is then fail to respond to further emails. Shocking customer service department. I’ve stopped buying their clothing now. Show details

Non deluvery-no follow up- no customer service – I purchased 4 items. 1 was delivered. I received an email 2 days after purchase to say I was one of the first customer to purchase these and they would be delivered within 4 weeks. 6 weeks on I track the delivery, as I had received nothing further. The order ID does not work so I can't log a query or complaint. I am forced to ring "to get a call… Read more

centre in the Philippines" to be told they were very busy and could not fufill my order. I pointed out how could that be if I was one of the first to order. They are clueless. I pointed out if I had not rung they would never have refunded my money. I asked to speak to someone in Australia but there is no one. Ladies in store are fine. Online is the worst I've experienced. I was a regular customer for many years and stopped to due poor online serice, I gave them another chance DO NOT. THE WORST AND NO ONE IN AUSTRALIA TO TALK TO.

Woeful return policies – Very mixed feelings about this store, as I love the quality and style of their dresses, but their return policies are complicated and ridiculous. I wanted to return one item I bought in store ( store closed down 2 weeks later ) and another item I'd ordered in the wrong size online. After some back and forth with a customer service rep, ( which… Read more

may or may not have been a bot ? ) I gave up on the instore purchase. I could only exchange, and only instore. My nearest store is now over 300km away ! . The online purchase is also exchange only, and I had to print a custom return label with a return delivery cost of $15 ! I explained to customer service that the cost of postage for this 1 item ended up being $28. Being an exchange only now also meant I'm forced to buy another item and pay postage again ! The response was along the lines of " sorry you're disappointed, but that's life ).

Where is my order?? – Ordered 4th January online , got an email that said shipped but it's not moved from the warehouse 20 days later, spoke to someone in Phillipines we will have an answer to you in 48 hours...2 days later I get an automated reply saying they have received a job and will get back to me sometime never...I will never order from them again..I usually receive product from other Australian based retailers within 5 days..

great clothes but poor return policy – Can't return stock in store if you bought it online and the store does not carry it - have to pay postage to send it back! If they do have it you have to go to the mosiac store you got it from (eg Autograph, Millers, Katies etc), even though you can buy all brands from one website. Absolutely disgusting return policy. It will cost me half the price of what I am returning, not worth it. Show details

Their logistics sucks – I ordered three tops on 5/12/23. Two weeks later I receive two tops I had not ordered. Phoned their Customer Service line, lady very nice but told me to photograph and return items which I did. Then she told me my original order would not be fulfilled and I would receive a refund. I asked whether I could just receive the clothes I ordered… Read more

instead of refund but told that is not possible. Very disappointed as I had purchased as Christmas gifts for someone. Their clothing for plus sized ladies is very nice and for the most part their prices are reasonable, but this is not the first time they have stuffed up an order, although it has been a while since the last one they stuffed up. They need to review their mailing process to make sure the right orders go to their customers.

Ridiculous missing most of my order. Appalling customer service – Ordered 8 autograph sale articles. Order arrived with 3 items and one millers item not from my order. I rang up to asked where the other items were. Appalling customer service. The woman wouldn't let me tell her what I already had. Instead she put me on hold came back to tell me two more parcels were coming containing the four missing items and… Read more

then I would have 8. I then explained as I had in the beginning that I only had 3 of my items plus1 not mine. So still missing 1. Off she goes again and returns to tell me she will refund me $22.50 for the dress and then I can go on the site and reorder it. Why? I asked why it couldn't be sent to me if it was in stock as it was paid for. She still insisted I would get a refund and could reorder it. The dress no longer on sale $99.00. Autograph Fashion used to stand for good quality latest trends clothing and excellent customer service. Not any more. I have been in hospital for the last last 21 weeks and I was looking forward to new clothes. After years of buying from them, this will be the last time.

Customer service? what customer service? – Purchased an outfit that took over a week and a half just to get shipped. When it did arrive, part of it was missing and something had been clearly tried on. When I called to complain (and ask for a refund) I was told it wasn't in policy since it was a 'change of mind' (not it wasn't!), but since they were being generous I could return it and get a credit minus fees within 20 business days. Seriously? Not even eBay is this bad.

Terrible – Delivery was missing an item despite being listed on the packing note. Contacted by email to report the missing item and they've refused to deliver the missing item despite it being available in the online store (now for 3 times the sale price). Instead they refunded me, and argued that non delivery is due to their stock levels and stock… Read more

movements. It's a rort, I bought the item, they sold the item, they have the item, they refuse to deliver the item. I won't purchase from them again.

Disappointed – Purchased sale items including a shrug and a dress that were to be worn together. Parcel arrived with no dress. The shrug is no good to me without the dress so I wrote to them explaining that I wanted the dress. They then refunded the money for the dress, however they still have the dress on sale for triple the price. I find this very shady and poor form and won’t be buying from them again.

Not sure how they can continue to operate like this – Ordered a puffer jacket online 7th May. 2 weeks later get an email (just as I was about to contact them) saying order was delayed. Not a lot of contact inbetween to let me know what was happening. Finally got my order mid June only to find the sizing runs very small. Going by all the other reviewers having similar experiences, surely if we all contacted ACCC Autograph would have to lift its game? Show details

Item wasn't even posted until 7 days after ordering! – Delivery is poor. Turns out delivery times aren't how long Australia post will take, it's from when the item is sent or dispatched by the store or warehouse. One item I purchased wasn't even posted until a week after I ordered it!

Worst customer service – I purchased a coat May 4th 2023. Absolutely no contact other that what I initiated to find out where my order was. Five weeks later still no delivery and no contact from them Would highly recommend never using this company. :(

Terrible – Put my order online three weeks later and no order. They advertise clothes and sizes but don’t have these clothes. I had to send three emails and two phone calls. They didn’t bother to let me know these items were not available but let me place an order. I lodged a complaint land you guessed it I got no reply. Show details