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A'van Hardtop 500 Series

A'van Hardtop 500 Series

560 Frances, 563 Liam, 525 Charlotte, etc...
3.4 from 28 reviews

Reviews

(5)
(11)
(6)
(3)
(3)
  • Value for Money
    4.0 (1)
  • Cleaning & Maintenance
    4.0 (1)
  • Mileage 57,000 km (1)
  • Comfort
    5.0 (1)
  • Exterior Build Quality
    5.0 (1)
  • Interior Build Quality
    3.0 (1)
  • Off-roading Performance
    4.0 (1)
K.cosgrove

K.cosgrove

  • 2 reviews

Bad design of flyscreens

published

Our van took in loads of dust over a couple of days.
My husband did manage to seal the spots where the dust was coming in and it has been fine.
The flyscreens for the windows and door are absolutely useless, at the first hint of even a gentle breeze they blow out and are of no use.
This is my main gripe, they are so badly designed.
Another issue is the pilot light of the fridge goes out with wind.poorly designed in my opinion
It is easy to tow and otherwise comfortable.
It was bought as a second hand van, the van itself was made in 2011

Purchased in July 2017.

jen

jenrobina

things not done properly

published

have had some issues drain wasn't connected to basin in bathroom hole in bench to small for connection to go to basin had to remove basin to larger hole in bench and we haven't left home so we had leaks screws out of hinges ,doors not lining up .fuses missing .out of lighting system. towed well from port Macquarie to gold coast

Disappointed in building quality and after service

published

555 seemed rusted workmanship screws missing from hindgers holes drilled in floor incorrectly water piping incorrectly fitted water leaks from tanks filled with silicone instead of replacing cracked fittings.Delivery date was late by 6months .Sorry Avan PERTH very unhappy with service after you had my money .Conversation travels fast

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Dono

DonoHunter Region, NSW

  • 4 reviews
  • 7 likes

a'van francis HT

published

Two years on

published

Purchased in May 2016 at AVAN Morriset.

Cleaning & Maintenance
Value for Money
Mileage 57,000 km
Car ModelFord Ranger PJ (2007-2009)
Functionality
Comfort
Exterior Build Quality
Interior Build Quality
Off-roading Performance
See all answers

Good caravan but customer service is poor.

published
Floor PlanFrances HT

Unhappy Customer.

published
Kayb

KaybBlue haven

Load capacity

published

Happy with van and layout and all small problems fixed by either dealer or product warranty. Our main problem is weight as atm is well over stated limit.
We purchased van from stock at penrith it has oven air con and awning fitted presumably at factory which I would hope is include in tare.
We have 2 water tanks and coupled with the hot water this gives 200 litres so 200 kg this leaves only 100 kg for every thing else if as stated the air etc is included in tare
Has anyone up dated chassis etc to accomodate greater load capacity .axle rating is 1600 kg

Jackie

JackieSydney

Wonderful van .... a few serious problems

published
Floor PlanFrances
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Jack

Jack

  • 4 reviews

Dissapointed in Quality.

published

The van itself comfortable inside for 2 people tows ok has an annexe which easy to set up however I now have a problem with some delamination on outside wall.Not getting a return Email from Avan Dealer in Adelaide.

Deborah

DeborahWollongong

Avan Frances HT560 - nice van but After sale service not so nice

published

After delay in getting the van (9 months from deposit taken) Van was not the colour we ordered and missing items, picnic table, LED lighting, outside shower that we were clearly told were included and thank goodness I took photos of when ordering the van. Had to push to have installed which they did. Took a trip up north, towed well and comfortable van. Things required to get fixed: leaking vanity, ensuite door fell off hinge (hat not used it) and asked for service. Went back week later service not done, items fixed but van left with dirty floor, black mark on wall, glue and wood shaving in vanity. Due to poor customer service, will not go back or recommend AVAN.

Floor PlanFrances HT560
Bob

Bob

  • 3 reviews
  • 10 likes

AVAN LIAM: Decided the stress was too much after only 3 months since purchase.

published
Floor PlanLiam 563
Hilly

HillySouth East Queensland, QLD

  • 5 reviews
  • 13 likes

Best of the"complete" single axle vans available.

published

Twelve Months On

published
Gr Holl

Gr HollMELBOURNE

  • 12 reviews

A for design , appearance, B for customer service and D for quality control. Australian company sho

published
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It got the lot

published

We bought the van because it ticked all the boxes it got the lot . It works well for the family of four,good to tow,we'll lade out . had been looking for a van for a while could not find one that was right found the avan charlotte have been on many trip in it never had a problem.

Bad experiences

published

Bad workmanship, poor quality & poor customer care. What can you say... an Australian company that we thought we would patronise, never again. Workmanship of this quality makes you understand why there is no manufacturing left in Australia. Our NEW avan Frances is a total disaster & a huge disappointment.

Very happy Chappy

published

Had our Liam HT 5years great van easy to tow with Mazda BT50 only small things gone wrong as with all vans just about competed 20thousand kms this trip no problems at all

TG

TGBonnells Bay

Avan Francis - fantastic van but dreadful workmanship lets it down

published

Before I make a comment I must say I love our avan Francis - great design. Just purchased a 2012 Avan Francis from private seller in western nsw. The poor workmanship really lets this lovely van down. The veneer on most of the cupboard doors is peeling off, there is a major crack about 30cm long on the internal lining and in one of the cupboards and the fan in bathroom makes dreadful noise as it is catching on something and plastic edging around seating is coming away. This is appalling for a van that is two years old. Unfortunately the van is just out of warranty. Now we know why there was a tube of quick grip in kitchen cupboard. Be careful when buying an Avan!!

ozziekeith

ozziekeithSydney

  • 2 reviews
  • 3 likes

No Real Problems with Francis HT

published
Page 1 of 2
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Questions & Answers

Jack

Jackasked

Hardtop 563 Liam

Hi I have a leak behind the toilet leaking next to the cassete.Seems to be coming from the mesh flexible hose going to the flickmixer how do I gain access to repair.

No answers
Mike

Mikeasked

Hardtop 563 Liam

The fridge vents on my 563 are not in the correct place. According to the fridge manufacturers handbook that you supplied. Because this does cause a problem can you cut extra vents in correct places.
The van itself is good, we were happy with your Penrith dealer
Let me know please and Id love an answer to query about cost of replacing the door with a Camec door.

No answers
Pat H.

Pat H.asked

Hardtop 560 Frances

Belt on Fan in ensuite is broken. What is the best way to remove fan assembly to replace belt?

No answers

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