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A'van Hardtop 500 Series

A'van Hardtop 500 Series

560 Frances, 563 Liam, 525 Charlotte, etc...
3.5 from 29 reviews · View Statistics

Reviews

  • Value for Money
    4.5 (2)
  • Cleaning & Maintenance
    4.0 (2)
  • Mileage 120,000 km
  • Interior Build Quality
    4.5 (2)
  • Off-roading Performance
    4.5 (2)
  • Exterior Build Quality
    4.5 (2)
  • Comfort
    5.0 (2)
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Six years on!

published

This is our fifth post on the Francis. Its six years since we bought it new and its now done over 100,000ks. In the last eighteen months / two yeas we have had been on many rough roads anf done extensive free camping. The van trails well and has never leaked. Everything works as it should and its a reliable comfy unit. We have added a CTEK charger and upgraded the two batteries to another 120amp. We made the right decision when we purchased this van and if we upgraded we would most likely buy another AVAN van.
One other point is the ALKO torsion suspension. We were nit entirely sure when we bought the van. We were used to coil or leaf spring. Six years on couldn't recommend it enough.

Purchased in May 2015 at Avan.

Value for Money
Cleaning & Maintenance
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John V.

John V.Western District, VIC

  • 3 reviews
  • 2 likes

Great van!

published

2009 Liam Mk2 Adventure Pack Off Road, 5.63 pop top. Everything works. Tows great. Very good quality. Plenty of ground clearance for most tracks. Aging very well. Love it. Would give it a score of 9/10.

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Purchased in June 2017 for $35,000.00.

Value for Money
Cleaning & Maintenance
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K.cosgrove

K.cosgrove

  • 2 reviews

Bad design of flyscreens

published

Our van took in loads of dust over a couple of days.
My husband did manage to seal the spots where the dust was coming in and it has been fine.
The flyscreens for the windows and door are absolutely useless, at the first hint of even a gentle breeze they blow out and are of no use.
This is my main gripe, they are so badly designed.
Another issue is the pilot light of the fridge goes out with wind.poorly designed in my opinion
It is easy to tow and otherwise comfortable.
It was bought as a second hand van, the van itself was made in 2011

Purchased in July 2017.

Incentivised ReviewNo
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jen

jenrobina

things not done properly

published

have had some issues drain wasn't connected to basin in bathroom hole in bench to small for connection to go to basin had to remove basin to larger hole in bench and we haven't left home so we had leaks screws out of hinges ,doors not lining up .fuses missing .out of lighting system. towed well from port Macquarie to gold coast

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Disappointed in building quality and after service

published

555 seemed rusted workmanship screws missing from hindgers holes drilled in floor incorrectly water piping incorrectly fitted water leaks from tanks filled with silicone instead of replacing cracked fittings.Delivery date was late by 6months .Sorry Avan PERTH very unhappy with service after you had my money .Conversation travels fast

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Dono

DonoHunter Region, NSW

  • 4 reviews
  • 8 likes

a'van francis HT

published
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Good caravan but customer service is poor.

published
Floor PlanFrances HT
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Unhappy Customer.

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Kayb

KaybBlue haven

Load capacity

published

Happy with van and layout and all small problems fixed by either dealer or product warranty. Our main problem is weight as atm is well over stated limit.
We purchased van from stock at penrith it has oven air con and awning fitted presumably at factory which I would hope is include in tare.
We have 2 water tanks and coupled with the hot water this gives 200 litres so 200 kg this leaves only 100 kg for every thing else if as stated the air etc is included in tare
Has anyone up dated chassis etc to accomodate greater load capacity .axle rating is 1600 kg

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Jackie

JackieSydney

Wonderful van .... a few serious problems

published
Floor PlanFrances
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Jack

Jack

  • 4 reviews
  • 4 likes

Dissapointed in Quality.

published

The van itself comfortable inside for 2 people tows ok has an annexe which easy to set up however I now have a problem with some delamination on outside wall.Not getting a return Email from Avan Dealer in Adelaide.

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Deborah

DeborahWollongong

Avan Frances HT560 - nice van but After sale service not so nice

published

After delay in getting the van (9 months from deposit taken) Van was not the colour we ordered and missing items, picnic table, LED lighting, outside shower that we were clearly told were included and thank goodness I took photos of when ordering the van. Had to push to have installed which they did. Took a trip up north, towed well and comfortable van. Things required to get fixed: leaking vanity, ensuite door fell off hinge (hat not used it) and asked for service. Went back week later service not done, items fixed but van left with dirty floor, black mark on wall, glue and wood shaving in vanity. Due to poor customer service, will not go back or recommend AVAN.

Floor PlanFrances HT560
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Bob

Bob

  • 3 reviews
  • 10 likes

AVAN LIAM: Decided the stress was too much after only 3 months since purchase.

published
Floor PlanLiam 563
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Hilly

HillySouth East Queensland, QLD

  • 5 reviews
  • 13 likes

Best of the"complete" single axle vans available.

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Twelve Months On

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Gr Holl

Gr HollMELBOURNE

  • 13 reviews
  • 22 likes

A for design , appearance, B for customer service and D for quality control. Australian company sho

published
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It got the lot

published

We bought the van because it ticked all the boxes it got the lot . It works well for the family of four,good to tow,we'll lade out . had been looking for a van for a while could not find one that was right found the avan charlotte have been on many trip in it never had a problem.

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Bad experiences

published

Bad workmanship, poor quality & poor customer care. What can you say... an Australian company that we thought we would patronise, never again. Workmanship of this quality makes you understand why there is no manufacturing left in Australia. Our NEW avan Frances is a total disaster & a huge disappointment.

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Very happy Chappy

published

Had our Liam HT 5years great van easy to tow with Mazda BT50 only small things gone wrong as with all vans just about competed 20thousand kms this trip no problems at all

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TG

TGBonnells Bay

Avan Francis - fantastic van but dreadful workmanship lets it down

published

Before I make a comment I must say I love our avan Francis - great design. Just purchased a 2012 Avan Francis from private seller in western nsw. The poor workmanship really lets this lovely van down. The veneer on most of the cupboard doors is peeling off, there is a major crack about 30cm long on the internal lining and in one of the cupboards and the fan in bathroom makes dreadful noise as it is catching on something and plastic edging around seating is coming away. This is appalling for a van that is two years old. Unfortunately the van is just out of warranty. Now we know why there was a tube of quick grip in kitchen cupboard. Be careful when buying an Avan!!

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Questions & Answers

Margaret L.

Margaret L.asked

Hardtop 560 Frances

Our water connection to the toliet where the cassette is located has dislodged twice. Flooded the van. Turned the mains off to ensure it doesn't happen again.

No answers
Des H.

Des H.asked

Hardtop 560 Frances

Trying to find out why our 2 x 95ltr. water tanks seem to run out so quickly when free camping. Last trip we allowed water to drain into 10Ltr. buckets so as to record usage. We used approx. 100 ltrs. and our LT109-4 gauge was already showing less that a 1/4 tank left.
When filling tanks I wait until water flows from breather hole. We use the water sparingly but it's as if one tank never fills properly. Has anyone else had this problem?

3 answers
John V.
John V.

Similar thing happened to us. The pipe between the two tanks could be larger: when I full up and the water comes out of the spout, I wait 15 minutes and then fill up again. It will take a lot more. Usually do it 3 times until both tanks are chockers. Usually lasts us 5 or 6 days.

John V.
John V.

and if you are after diesel heaters, I am the Guru with top quality units with guarantee and spare parts...

jacqui
jacqui

thats a great tip John V, thanks
jacquolin NSW South coast

Kevden K.

Kevden K.asked

Hardtop 560 Frances

2013 Frances. First trip in it the water pump decided not to work. There is no 12-13 volts at the pump with 12volt switch on and tap open. Any tips on problem solving and where do I locate the components? Thanks.

2 answers
John V.
John V.

Check the wires connection to the battery. If they are connected properly, maybe you batter is buggered. Use a multimeter to test battery voltage. This is not in lieu of a load test. If all else fails, take it to an auto electrician and get him to do a load test on the battery

Kevden K.
Kevden K.

Thanks John.V.
Battery is brand spanker 120AH and all other electrical fittings work okay, but I will try to trace the wiring again. My multimeter detects voltage elsewhere just not on the wires to the pump when the tap is open. Being at least the third owner and finding some questionable wiring solutions adds to the challenge. I was wondering if there is a sensor in the water plumbing that switches 12V to the pump on when you open a tap? Trouble is I don't know what it would be called, what it looks like and where it could be located.

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A'van Hardtop 500 Series

Details

Compare all 18 A'van Hardtop Series
CategoryCaravansCaravansCaravansCaravans
Manufacturer Warranty2 year(s)2 year(s)2 year(s)2 year(s)
Release dateMar 2007Mar 2007Mar 2007Mar 2007
Compare all 18 A'van Hardtop Series

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