The items I received were not the items that were displayed on the website. The company has falsely advertised the items. I attempted to seek a partial refund and keep the items or I wanted the company to swap the items out and send me the ones as described and as seen on the website. The company would like me to send the items back whilst I have… Read more
to pay for shipping cost to send the items back and the only way that I will have a chance to get new items in the same table is for me to re-purchase at the now higher price due to the fact that there is no sale. The company has continuously refused the resolution that I am requesting which is either a partial refund and I keep the tables or they collect the items the tables at their cost and they resend me out new tables as they are described on the website.
- +1
Love my new dining table and chairs. Took a long time to find a table the correct size, colour, tone and grain. Love the option to pick colour, style of chairs within the range. Wasn’t too hard to put together. IKEA takes longer. Brings a beautiful warmth to the room. Quick and easy delivery. Thanks! Show details
- +6
B2C ,Dining Set table and chairs, walnut color,was after 10 days colors start to fade and we noticed wood was factory deamaged on some chairs and table.However we was decided to return we was concerned about the poor quality ,after 26 days later… Read more
we ask B2c to do refund,and to return. They deducted (policy is return 14days) 20% ~750$ because we trow the original cardboard packaging. They disregard the poor quality and factory deamage,as is acceptable discoloured is Normal....It is our great loss of money and time for such a poor quality furniture. We don't recommend anyone that experience.
Follow-up · Assemble of dining table is complicated, but chairs is acceptable easy, still you need screwdriver. Customers service was not taking i account that factory deamaged, I have to do reassembling ,and day take 20%,from whole payment on return refund......
Reviews with attachments
This company gaslights when you try return anything – This company gaslights you if you aren’t satisfied with the product. We purchased the 7 piece Gaudi dining set, and in less than 6 months the chairs began to wobble. We followed this up with B2CFurniture and this is what happened: 1. They asked us to tighten the screws. Which we did, chairs still wobble. 2. They asked us to disassemble the… Read more
chairs and reconstruct them paying close attention to the manual. Which we did. Still wobbly. 3. They asked us to disassemble the chair and follow a video they sent us, as they questioned our assembly of the chairs. Which we did. Still wobbly. 4. They then asked us to partly deconstruct the chair and film the chair wobbling so they could assess the video. Which we did. Still wobbly and no solution. 5. They asked us to deconstruct the chair completely again and measure the bolts. Which we did. Still no solution.
This has gone back and forth for several weeks and whilst the company says they have full faith in their product, it seems they have no faith in their customers ability to assemble a chair. It seems they cannot accept that a customer is not satisfied in the quality of their product and will refuse to offer a refund.
This is a prime example of gaslighting to avoid any kind of return and it just demonstrates the poor authenticity and integrity of this brand.
Even if they did decide to refund the product they still require you to pay a restocking fee of 20% AND pay for shipping back of the item, which is telling of how much they care for their customers.
This negative review could have been avoided if B2CFurniture was willing to step up and take a little accountability instead of accusing their customer of poor assembly and sending endless instructions to appease their own pride.
First time shopping here but what a great experience, superfast dispatch and more importantly the Roma bed is such good quality for the price will defenitly shop again. Thanks again team. Show details
- +3
Honestly I love the design and style of my furniture however given buying new furniture is large expense I’m very disappointed in how easily the furniture marks, we are very careful with our furniture and even so it still has substancial marks that really bother me. I reached out to customer service and the suggested a product to get from Bunnings… Read more
which honestly made it worse and now I’m just left annoyed everytime I look at my furniture. I purchased the TV unit Buffet and dining table and chairs as well as stools. Additionally my chairs are super wonky, just doesn’t look right.
Latest follow-ups
I purchased an expensive bedside table. It arrived with a scratch and it would not assemble properly so it was wobbly. The delivery period was 3 weeks after order and when it arrived for 2 weeks I’ve been trying to obtain a returns quote where I… Read more
have to pay for the delivery and 20% returns charge for their defective product. I won’t buy from this company ever again. I ended up selling it half price on marketplace and loosing 150 dollars.
Follow-up · Customer service felt like I was communicating with an ai chat bot.
In-depth reviews
I received my order today, and have attempted to assemble one (dining) chair. Having paid 200$ per chair, I’m extremely frustrated that the build is pretty difficult because the instructions are not clear, even incorrect. Having built many pieces of furniture over the years, I did not expect the frustration with this product. The screws are not… Read more
long enough, the holes are not quite right in that they are inconsistent in size, meaning that my screwdriver did not fit into the one hole to secure the screw, where do the screws under the chair even connect to? They have clearly not thought about plugs to cover the gaping holes which are ugly and visible. The assembling craftsmanship is not thought through and pretty poor. This is worse than building furniture from KMart - a fraction of the price. If they’re going to make it so difficult to assemble the furniture they sell, the should sell it already assembled. Pretty outraged at the 800$ total spend on these. I’ll be sure to avoid furniture from this store in future.
Some of the best customer service I've received lately – It's such a shame B2C has so many bad reviews, because I've had such an amazing experience. The dining set I was interested in was out of stock, but I was keen to take advantage of the Boxing Day deals. I emailed the team to ask when there would be any in stock, and if they would honour the sale, and they let me know that there was some stock in… Read more
the Melbourne warehouse, so I was able to order. The ease of ordering via email ensured I got exactly what I wanted. After payment, the order was dispatched within 2 business days and delivered a day after that. The delivery was a breeze too - I got a text with a date and time, and then I got text updates and even a gps of the driver when it was time for delivery. The delivery crew were fast, prompt, and efficient and had all the boxes in the house where I needed them within 5 minutes. I highly rate B2C and would recommend them to anyone in the Melbourne metro area.
The dining table, chairs, and bar stools were all incredibly easy to assemble, and I did them myself over the course of an evening. There was a bit of a chemical-y smell coming off the chair cushions but that's just how it is with anything likely made overseas, and anticipate it will air out over time.
Highly recommend! – I purchased a Franki hardwood dining table in rustic walnut and Gaudo dining chairs with green fabric in rustic walnut stain, and also the Franki 2PCE Round Hardwood Coffee & Side Table Set in rustic walnut. The table was super easy to assemble and after umm-ing and ahh-ing over the chair assembly for the first one, the rest were super easy to… Read more
assemble. The coffee and side table were easy to assemble also. Yes, the instructions can be confusing as for any flat pack designs, but it is what it is. I did it without any assistance so really not that hard ;). I also assembled my parent's extension table and six dining chairs that they purchased. I did have to request replacement backs for two of the chairs as one was splintered and one was dented. The company happily replaced them and I'm very happy with the product and their customer service. The assistants in store are lovely to deal with (Dandenong store), and their customer service assistants via email are all very helpful. Delivery was quick and also was the replacements. I love the look of the furniture and have my eye on a couple of armchairs.
Positive reviews
Excellent – I would give B2C furniture more stars if they were available! The customer service and especially their constant communication is nothing like l have experienced before. I received very regular emails updating me with the progress of my order which instilled great faith in me that B2C were on to it! The team went beyond my expectations in giving… Read more
me options and then ensuring that my goods were delivered on time for my grandkids to enjoy. I will be using this company again and have told many friends about my VERY positive experience. Thankyou B2C team. You are AWSOME!
Excellent quality – I bought a dining set from this company online and thrilled with the quality. Reading the negative comments on this site, I almost gave up, but then again I loved the style and took a gamble. It definitely paid off and I am so happy. Dont always believe the bed reviews, because people hardly give good feedback but like to vent if something goes wrong. Show details
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Single coco bed with trundle – Purchased the coco single bed with trundle for my toddler, it is fantastic! Best flat pack ever to build with awesome instructions and easy tools, quality is great, trundle fits well and perfect for sick nights and sleep overs. Would highly recommend! Show details
Negative reviews
Awful quality of dining table and chairs, since the start, they provided mismatched chairs padding and parts, then the wooden table started to show signs of paint peeling with minimal usage. the screws on the chair always come loose, and making the chairs very wobbly. Overall will not buy anything from them again. Show details
If you think putting together ikea furniture is a pain, then you’ll love this place! Very poorly designed. Plus, delivery is poor. Only deliver to front of property and not up to unit.
Purchased a fabric modular lounge in a navy blue. With in a month the material has balled and pulled. I am so dissatisfied and disappointed in this company. I called and spoke to a costumer service lady and she advised me to shave the balls off. Honestly the lounge looks like is 5 years old not a few months. Never ever would I deal with this company again. Show details
Recent reviews
Purchased Cannes Queen Upholstered Headboard 10 weeks ago. It still stinks, somehow it smells of both formaldehyde and mould. The smell has hardly dissipated over 10 weeks, I bought commercial smell-absorbant sachets/sacs (worth a try) and have left headboard next to open window when I can. My bedroom has now stunk of chemicals and mould for more… Read more
than 2 months, with no indication this is going to improve. It's time to throw out the headboard and buy a proper one from a proper store. This headboard has gone from factory to landfill after stinking out my house for 10 weeks. This company (and others like them) should be fined for wasting resources & harming the environment, making goods unfit for purpose and posting fake reviews. If you have had a similar experience, lodge a complaint with ACCC, your state's Fair Trading body and/or your politicians.
More comfortable siting on the floor – I read all the reviews before purchasing 2 black Paris occasional chairs for the living room, so lets just say i am pretty disappointed by these. They are really just for looking good, not sitting in. I have put a lot of furniture together in the past so was not discouraged by the reviews that said these were difficult to put together, however… Read more
people were not wrong. The design of these chairs is ridiculous. They are so difficult to piece together and get all the alignments correct so the arms etc match up. It took two of us a long time to bolt these all together indeed. When we finally got them together I went to sit on them and they are as hard as a rock. There is no cushion, it is just fabric over a metal skeleton. So if you want a comfortable chair to sit in these are not for you. It is more comfortable sitting on the floor. I have never sat in such an uncomfortable chair before. Wish I could return them and buy something i could actually use.
Gorgeous dining furniture – I purchased the Gaudi table and 6 x Villa Natural chairs and I couldn’t be happier with my purchase. Beautiful quality wood and finishes are perfect. Looks gorgeous in my dining room. Very happy. Show details
- +1
Great dining set – I ordered the Gaudo 7 piece Dining set on the Black Friday sale online. I bought it then went deeper into the online reviews and was starting to get really worried but the dining arrived quickly and in perfect condition. I’m such a fan of this set. The table top appears to be some sort of laminate (but really good quality and look) but the legs… Read more
and chairs are hardwood. I got the rustic walnut and green fabric and the colours are like pictured. The chairs are super comfy too.
Mouldy furniture not a fault!!! stay clear of B2C – Ordered 6 dining chairs recently. When delivered I opened up the first box and immediately a strong smell hit me. The cushions had an awful smell to them. I exchanged emails with B2C and they advised that due to the length of time and the way they transport the goods from overseas moisture can get into the products. well that makes sense with the… Read more
mouldy horrible smell coming from the chairs. I followed all of their tips to get rid of the smell. after a week I couldn't take it anymore and advised we could not have them in the house any longer. I emailed them and they advised that I needed to read their return policy and did I want them to get a quote for a courier to take the chairs back to them. After reading their policy, apparently a product that stinks to high heaven is acceptable and not faulty and most of there products will come with a "slight smell" nothing slight about it in my case. The kicker of it all is that want a 10% restocking fee as well. Absolute madness. The chairs are actually really poorly made anyway. gaps in the connecting joints and pieced together with what look like small pieces of off cuts. My advice Is stay clear of these guys. if you happen to have an issue with the furniture or you don't like it then you are going to be losing any kind of saving you thought you would get with these guys.
Find out how B2C Furniture compares to other Furniture Shops
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Happy with my table purchase – I ordered an extendable dinner table from B2C Furniture after viewing the product in Alexandria. Very high quality finish, solid and reasonable easy to assemble. The table was delivered in a timely manner and the buying experience was very good. Show details
Deceptive Marketing - Is this legal ? – Deceptive marketing for EOFY sale. We purchased a dining set which was “discounted” from $2,111 to $1,155. After the sale ended the advertised price reverted briefly to $2,111 but a few days later is now showing as $1,285 for the exact same set!? So our perceived savings of $956 has become a saving of $130 - is this even legal? Update - raised feedback with company and order has been refunded. Show details
- +1
Terrible quality, poorly made and flawed design – We assembled our bunk bed and I have to say, the quality is extremely disappointing and not worth the price. The materials are cheap and the design is severely flawed. One of the wooden side beams has a noticeable split that's been poorly epoxied over. There is also a crack in one of the slats, covered with a sloppy application of putty. … Read more
Additionally, the headboard has a large dent that's merely been painted over.
The top bunk rail has split where the screws were inserted, due to the slats not being wide enough. The screws have even come through on one side.
Furthermore, one of the headboards is bowed and not flat. The top bunk is unstable on the bottom bunk, with noticeable play in the pins. We will need to install additional brackets to make it safe.
Waste of money.
Still like them – Love the chairs and delivery was amazing but....the colour of the wood is greyer than the online pics so online shoppers beware, the grey is also darker. If they had have been closer in colour to the pics would have got a 5. Easy to assemble. Always wonder when all reviews on business sites are 5s and you can't leave a review. Show details
- +7
Poor quality, overpriced – AVOID! Purchased the Myer King Single bed frame with drawers and we are BEYOND disappointed. Cheap, poor quality, damaged parts, parts do not line up, and we are just disgusted. Customer Service have been prompt, however we haven’t been able to agree on a return process as they believe this is a change of mind issue. This is obviously not the… Read more
case. The reviews on their website are extremely misleading. We Will never purchase from B2C Furniture again.
AVOID AVOID AVOID!!!! – I bought a king single frame, the pieces wouldn’t fit together - no way could it be constructed. I twice contacted customer service attaching photos and heard nothing. Appalling product quality and dreadful customer service
Follow up. They did contact me and their solution was a $150 voucher to get it altered myself (???)… Read more
Overpaid for a king size bedframe & headboard – Bought a king size bedframe with headboard two days ago on 12th March 2024. Today, on 14th March 2024 B2C furniture started afterpayday sales and the price went down by $84 including the delivery. Contacted the store and asked for a price match which almost every store does nowadays. It's a shame that the store informed that they can't do that… Read more
even though it is only 2 days. I would like to inform everyone to keep this in mind when you do any purchases from B2C furniture in the future.
Attractive price and design, but very poor quality – We bought 6 dining chairs from that company. One of them had been delivered already broken, but had beed replaced. So fare 4 out of 6 have been repaired. The seats of all 6 chairs were changed as they made out of pressed cardboard, not wood, and 4 had problems with back posts and rear legs. Show details
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Follow up - after a lot of back and forth and sub par offers from B2C Furniture, I finally received… Read more