Reviewer Photos & Videos
Natural/white Myer triple bunk- amazingly sturdy
We purchased the Myer triple bunk. We physically went into the store to make sure the bed was sturdy. We’ve had it a few weeks now and it’s been great. Easy to assemble, although takes time. The lady at the shop was very friendly and informative and too the the time to check delivery could be made within time I needed. Just a shame on the delivery guys. No communication. Then blamed the store. Waited a whole day for nothing and then they wanted us to wait another whole day. We had to call several times to get them to come earlier.
But the ladies at the store were fantastic.
- Online store
I purchased four BELLA - Dining Chairs.
However, the screw became loose and came out of the seats. This was a design error that cannot be corrected.
They only offer a one-year warranty on their product and refuse to issue a refund instead recommending to buy a new chair for 10% off.
The product quality of B2C furniture is bad and the furniture won't last long. Therefore, they only offer a 1-year warranty.
- Online store
Poor quality, OK customer service
I've had two sets of the Paris coffee table and Paris TV unit delivered damaged or with defects, with a partial refund accepted on the second defective set; I had already sold my original furniture and couldn't bear spending any more time on the issue.
B2C are incredibly quick in communicating immediately after purchase, even corresponding via email multiple times when I purchased these items on Boxing Day, but really drag their feet when any issues crop up with the inevitable excuse of Covid. Their customer service was otherwise good, but thi...s company is really let down with the quality of their goods and a potential lack of reasonable quality control. Both times delivery was made using Designer Transport who roughly handled the boxes, and drivers had to be asked to comply with their own company's Covid requirements which were in place at that time. This company hasn't bothered responding to direct feedback, however this was also relayed to B2C. The table and TV unit itself are OK, and damage/defects aside I'd be content with this purchase despite it not being exactly as advertised. The heavy grain on the tops and sides is stamped on, not natural which is contrary to item listings, with the grain on both coffee tables that were delivered being exactly the same. Items are described as "hard wood" but the type of wood isn't noted; products are manufactured in Malaysia (per boxes they were delivered in) and non-stamped sections look like Malaysian Rubberwood. You'll see the specific type of wood and country of origin information is missing from their website FAQ and product listing.
- Online store
Love my new dining set!!!
I bought the Bella Round dining set from B2C furniture, and am honestly in LOVE with it! It looks so amazing in my apartment and it was surprisingly easy to put together
The staff both in the showroom and on the customer phone line went over and above in answering all the questions I had before I bought being my first purchase with this company
Will definitely recommend B2C furniture to my family and friends!!
- Online store
Very bad quality- Myer King Single Bed with Trundle
Myer King Single Bed with Trundle, I never expect the bad quality for the bed assembling parts specially the minifix connector cam and bolt. we were straggling for more than 7 hours to assemble the bed with the trundle and it was not fixed until I went to Bunning to buy corner connections to substitute the loose minifix connectors which falls down one by one.
- Online store
Ordered 3 sets of furniture.
Overall happy with the service and items ordered. Furnished the living room and master bed room.
Most items are quick and easy to assemble or require little assembly.
I chose to buy my daughter's first king single bed from b2c furniture after reading all the amazing product reviews regarding the quality and the affordability of their items. The Sydney showroom staff were lovely and the staff were of course very prompt in responding to my email inquiries in the lead up to me purchasing the bed but very delayed when there were issues with the product. Unfortunately during the assembling of the myer bed drawers, my husband and I noticed damaged and missing parts, which delayed putting the bed together and made ...it very long, tiring and frustrating task. More importantly we don't feel confident in the safety of the bed. We were assured this was a rare circumstance but feel very disappointed that the quality b2c furniture prides itself on is not what we experienced. The only solution the company provided was to post us the missing and damaged parts which we are still waiting on a month later. Disappointed that the fantastic service we received before purchase was not carried through when we communicated the damaged and missing parts.
Sturdy construction, looks great, assembly/quality could be better.
I ordered the Rome 3pc bedroom suite
Customer service = Excellent
Delivery = Excellent, through 3rd party company with tracking and sms alerts. Delivery guys were friendly despite the 2nd floor delivery. Lots of polystyrene though. Responsible packaging would be nice.
Quality = Good. The finish is lovely satin and the construction of the bed is very solid. There was some visible drips in the coating on the bed end, and the holes for the dowel pins seemed too large, and some of the pre-drilled holes weren't centered in some pieces. The bedside t...
Exemplary Customer Service with High Quality Timber Bed Furniture
We ordered the Coco White Double Bed with drawers, importantly we needed real timber slats. High quality of hardwood, construction is excellent. Instructions are detailed and easy to follow for self construction. Customer service is professional, fast and so considerate to clarifying any detail. Our on-line queries via email were answered in detail & within 24 hours - amazing! We were able to check the bed at the Melbourne showroom, staff there were so helpful. On delivery, there was a style mix-up. B2C were fast to oblige our request to swap, which in the end we didnt need - love the bed!
The best bunk around!
We purchased the Myer Single Bunk Beds after patiently waiting a few months for them to come back in stock. From ordering, the bunks were at my door in less than 48-hours! I was amazed! The quality is exceptional and the finishes are so sturdy and sound (exactly what you want in a bunk bed). The kids love them and we couldn't be happier! I looked around for months for the right bunk that was both aesthetically pleasing, turned into two single beds AND was made from a solid hardwood - they are incredibly hard to find! So happy we stumbled across...B2C Furniture! While they took a few hours to assemble, it's well worth the wait. Instructions are super clear and easy to follow and the finished result is exactly as promised! I have my eye on some gorgeous outdoor furniture from B2C, so when possible, I will definitely be a repeat customer!
So impressed! Very happy customer
I purchased the Bella bed from B2C Furniture earlier this year - I'm not usually one to post a review, but I honestly had the best experience all round.
Everyone I spoke with over the phone went above and beyond to help with all the questions I had, and were so friendly!
Hubby picked up the bed and said he had a great experience at the Warehouse and now its all set up and I could not be happier, exactly what I envisioned!
Thank you guys at B2C, I'll be back!!
Not returning ph calls to make purchase
Was on wait list for furniture, got notified was available left message (twice) as required to get delivery cost so could make purchase. Ph calls not returned
Very surprised as my first purchase was easy. Calls returned within hrs
- Online store
PRICE INCREASE. Did not match the ordered price a year ago! Even with an invoice! Waited more than 1 year for stock!
In October 2020, i placed an order for MYER GREY KING SINGLE BED with storage price $697, with dicount code when register my email extra 5% was down to $662.15. I was sent an invoice but there were no stock. I made numerous calls throughout the year for stock but was told NO STOCK available.
Recently around the late November 2021, B2C message to place my order again. I called the office and given my invoice no. and told they could NOT match the price that was on the invoice. I have to pay $798.00 plus $49 delivery. This is NOT RIGHT! WHY must we pay for the price increase when we were issue with an invoice just waiting for the product to be available to make a purchase? We are very UNHAPPY!
They did not mention that there would be a cancellation fee when we cancelled the order literally within 12 hrs.
Beautifully designed modern round glass table and chairs!!
From everything I looked at for a round 4 seater modern glass table and chairs this one stood out from the rest. This set from B2C has fantastic quality of a high standard. I am very happy with the purchase of this beautiful table and chairs.
Unfortunately the delivery was very late although the the table and chairs were assembled efficiently. If you ask for assembly make sure they call you to advise ETA as it did not arrive between 1-4!! I called to check the ETA which was still another 1.5 hours away. Please make sure they take the rubbish ...with them as they should do!! Otherwise you have a lot of cardboard recycling to get rid of yourself which isn’t easy if you don’t have a big car!! These things if done properly just make the whole experience a positive one. Understandably it is a busy time but the bookings may need to be spread out more to allow for this. Overall very happy with the purchase.
Questions & Answers
Hi. I'm interested in the Myer Grey King Single Bed with Storage | Hardwood Frame and would like to order it to Sydney. If we put the order in this week, when will it be shipped/ delivered to Sydney?
COCO Cannot find any reviews on the Coco double bed frame.
Do the shelves fit well?
Is it a strong bed base or a bit wobbly?
Thanks so much for getting in touch!
What is your delivery time on Bella 3 seater & 2 seater sofa if ordered this week
Is there much to be assembled with the sofas as I’m a lady alone , not skilled for assembly
Thanks so much for getting in touch!
Get an answer from our members and B2C Furniture representatives
|Category||Online Shops and Furniture Shops||Physical Shops and Furniture Shops|
|Type of Furniture Offered||Bedroom, Dining, Living and Sofas||Bedroom, Dining, Living and Sofas|
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