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B2C Furniture
4.7 from 785 reviews · View Statistics
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Reviews

  • Product Quality
    4.7 (499)
  • Return Claim MadeYes (10) · No (512)
  • Warranty Claim MadeYes (6) · No (517)
  • Product Appearance As advertised (478) · Not as advertised (23)
  • Shipping
    4.7 (286)
  • Customer Service
    4.8 (121)
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Reviewer Photos & Videos

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YAS.K
YAS.KGreater Melbourne (Outer), VIC
  • 7 reviews
  • 1 like

Natural/white Myer triple bunk- amazingly sturdy

published

We purchased the Myer triple bunk. We physically went into the store to make sure the bed was sturdy. We’ve had it a few weeks now and it’s been great. Easy to assemble, although takes time. The lady at the shop was very friendly and informative and too the the time to check delivery could be made within time I needed. Just a shame on the delivery guys. No communication. Then blamed the store. Waited a whole day for nothing and then they wanted us to wait another whole day. We had to call several times to get them to come earlier.
But the ladies at the store were fantastic.

Product Quality
5/5
Customer Service
5/5
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Siddharth G.
Siddharth G.Sydney, NSW
  • 3 reviews

Poor Quality

published

I purchased four BELLA - Dining Chairs.
However, the screw became loose and came out of the seats. This was a design error that cannot be corrected.
They only offer a one-year warranty on their product and refuse to issue a refund instead recommending to buy a new chair for 10% off.
The product quality of B2C furniture is bad and the furniture won't last long. Therefore, they only offer a 1-year warranty.

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Product Quality
1/5
Incentivised Review No
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Fatty M.
Fatty M.Sydney, NSW
  • 2 reviews
  • 3 likes

Poor quality, OK customer service

published
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Product Quality
2/5
Shipping
1/5
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Love my new dining set!!!

published

I bought the Bella Round dining set from B2C furniture, and am honestly in LOVE with it! It looks so amazing in my apartment and it was surprisingly easy to put together
The staff both in the showroom and on the customer phone line went over and above in answering all the questions I had before I bought being my first purchase with this company
Will definitely recommend B2C furniture to my family and friends!!

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Product Quality
5/5
Shipping
5/5
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Robert
RobertSydney, NSW

Very bad quality- Myer King Single Bed with Trundle

published

Myer King Single Bed with Trundle, I never expect the bad quality for the bed assembling parts specially the minifix connector cam and bolt. we were straggling for more than 7 hours to assemble the bed with the trundle and it was not fixed until I went to Bunning to buy corner connections to substitute the loose minifix connectors which falls down one by one.

Product Quality
1/5
Shipping
3/5
B2C Furniture
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andylin85
andylin85
  • 2 reviews

Ordered 3 sets of furniture.

published

Overall happy with the service and items ordered. Furnished the living room and master bed room.
Most items are quick and easy to assemble or require little assembly.

Product Quality
4/5
Shipping
4/5
B2C Furniture
B2C FurnitureB2C FurnitureSend a private message

Andy, thank you so much for your lovely review! We are so glad to hear that you had a good experience with your purchase, and that you love the new furniture in your home!

Kind Regards,
B2C Furniture

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GJA
GJASydney, NSW
  • 7 reviews
  • 2 likes

Disappointing quality

published
Product Quality
1/5
Incentivised Review No
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Related Articles

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Robin E.
Robin E.Sydney, NSW

Sturdy construction, looks great, assembly/quality could be better.

published
Product Quality
4/5
Shipping
5/5
B2C Furniture
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Michelle
MichelleGreater Melbourne (Metropolitan), VIC
  • 3 reviews
  • 3 likes

Exemplary Customer Service with High Quality Timber Bed Furniture

published

We ordered the Coco White Double Bed with drawers, importantly we needed real timber slats. High quality of hardwood, construction is excellent. Instructions are detailed and easy to follow for self construction. Customer service is professional, fast and so considerate to clarifying any detail. Our on-line queries via email were answered in detail & within 24 hours - amazing! We were able to check the bed at the Melbourne showroom, staff there were so helpful. On delivery, there was a style mix-up. B2C were fast to oblige our request to swap, which in the end we didnt need - love the bed!

Product Quality
5/5
Shipping
3/5
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KateA
KateASydney, NSW

The best bunk around!

published
Product Quality
5/5
Shipping
5/5
B2C Furniture
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So impressed! Very happy customer

published

I purchased the Bella bed from B2C Furniture earlier this year - I'm not usually one to post a review, but I honestly had the best experience all round.
Everyone I spoke with over the phone went above and beyond to help with all the questions I had, and were so friendly!
Hubby picked up the bed and said he had a great experience at the Warehouse and now its all set up and I could not be happier, exactly what I envisioned!
Thank you guys at B2C, I'll be back!!

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Product Quality
5/5
Shipping
5/5
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reliability preferred
reliability preferredWide Bay-Burnett, QLD
  • 7 reviews
  • 6 likes

Not returning ph calls to make purchase

published

Was on wait list for furniture, got notified was available left message (twice) as required to get delivery cost so could make purchase. Ph calls not returned
Very surprised as my first purchase was easy. Calls returned within hrs

Shipping
1/5
Incentivised Review No
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Kelvin
KelvinGreater Melbourne (Metropolitan), VIC
  • 2 reviews

PRICE INCREASE. Did not match the ordered price a year ago! Even with an invoice! Waited more than 1 year for stock!

published

In October 2020, i placed an order for MYER GREY KING SINGLE BED with storage price $697, with dicount code when register my email extra 5% was down to $662.15. I was sent an invoice but there were no stock. I made numerous calls throughout the year for stock but was told NO STOCK available.

Recently around the late November 2021, B2C message to place my order again. I called the office and given my invoice no. and told they could NOT match the price that was on the invoice. I have to pay $798.00 plus $49 delivery. This is NOT RIGHT! WHY must we pay for the price increase when we were issue with an invoice just waiting for the product to be available to make a purchase? We are very UNHAPPY!

Incentivised Review No
Return Claim MadeNo
B2C Furniture
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Kelvin
Kelvin
B2C Furniture
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Cancellation fee

published

They did not mention that there would be a cancellation fee when we cancelled the order literally within 12 hrs.

Customer Service
1/5
Incentivised Review No
Store LocationOnline
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Raul
Raul
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Feedback
FeedbackVictoria

Beautifully designed modern round glass table and chairs!!

published
Product Quality
5/5
Shipping
2/5
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Questions & Answers

Gali
Galiasked
B2C Furniture

Hi. I'm interested in the Myer Grey King Single Bed with Storage | Hardwood Frame and would like to order it to Sydney. If we put the order in this week, when will it be shipped/ delivered to Sydney?

No answers
Bernadette Clarebrough
Bernadette Clarebroughasked
B2C Furniture

COCO Cannot find any reviews on the Coco double bed frame.
Do the shelves fit well?
Is it a strong bed base or a bit wobbly?

1 answer
B2C Furniture
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Anne B.
Anne B.asked
Online store

What is your delivery time on Bella 3 seater & 2 seater sofa if ordered this week
Is there much to be assembled with the sofas as I’m a lady alone , not skilled for assembly

1 answer
B2C Furniture
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B2C Furniture

Details

Compare both B2C Furniture
B2C Furniture Online store
  • Award Winner 2020

B2C Furniture Online store

4.6
(478)
B2C Furniture Physical store
  • Award Winner 2020

B2C Furniture Physical store

4.7
(300)
CategoryOnline Shops and Furniture ShopsPhysical Shops and Furniture Shops
Type of Furniture OfferedBedroom, Dining, Living and SofasBedroom, Dining, Living and Sofas
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