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B2C Furniture Physical store

B2C Furniture Physical store

4.8 from 266 reviews

Reviews

(224)
(36)
(2)
(2)
(2)
  • Product Quality
    4.8 (99)
  • Return Claim MadeYes (2) · No (98)
  • Warranty Claim MadeYes (3) · No (95)
  • Product Appearance As advertised (96%) · Not as advertised (4%)
  • Customer Service
    4.9 (90)
Nigel Parsons

Nigel ParsonsGoulburn Valley, VIC

Very Satisfied B2B customer

published

Saw the hinged coffee table online, the website was easy to navigate. When I got the the actual store Anna couldn't have been any more helpful. Extremely good product too.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
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1 comment
B2C Furniture
Anesley C.B2C Furniture
AndrewSmith

AndrewSmithAdelaide

  • 12 reviews
  • Verified customer

Problems every step of the way

published

Bought the Myer chest of drawers. Instructions were terrible, took at least an extra hour or two trying to figure out where things were supposed to go, as they were not clear at all, and many steps were missing, with arrows pointing to nothing. Revised instructions were included that were the same as the original instructions.

Staff were unhelpful and the furniture was faulty, with the drawers being the wrong size, allowing you to see into them when closed.

1 comment
B2C Furniture
Anesley C.B2C Furniture
David D.

David D.Greater Melbourne (Inner), VIC

Fast easy service, nice looking coffee table

published

Bought the Paris Hardwood Coffee Table with lifting top - in Rustic Walnut and matching bedside table. The quality of the hardwood was good. Product looks great in Lounge room. Fast and friendly service...picked up item the same day as ordered.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationDandenong
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1 comment
B2C Furniture
Anesley C.B2C Furniture
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Great furniture for a fair price

published

We bought 2 sets of furniture from them, a bedroom suite and a living room set. The quality of it is superb. A great place to go for hardwood furniture.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationDandenong South Store
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1 comment
B2C Furniture
Anesley C.B2C Furniture
Jak G.

Jak G.Greater Melbourne (Metropolitan), VIC

Good bedroom products at a good price

published

We found a bedroom setting via the B2C online site, but decided to view it in store. The setting was assembled and set up, and visiting the store gave us the opportunity to review the other available settings. We purchased the bedroom setting we first identified online, and it was excellent to see it in real life. Staff were very friendly, helpful and knew their products. Overall, a very good experience.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
See all answers
1 comment
B2C Furniture
Anesley C.B2C Furniture
Pooj

PoojGreater Melbourne (Outer), VIC

Great price

published

Bought 2 dining chairs...they are such good quality nd priced perfectly to fit my budget with marvellous customer service too ...looking forward to shop more in future..keep it up guys

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationDandenong
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1 comment
B2C Furniture
Anesley C.B2C Furniture

Perfect fit!

published

I had viewed the double bunk online so was very impressed when it was an exact match in store. A quality product at a very reasonable price. Staff knowledgeable and accomodating. Extremely satisfied!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationDandenong
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1 comment
B2C Furniture
Anesley C.B2C Furniture
Izabela

IzabelaGreater Melbourne (Outer), VIC

What a bargain!

published

I purchased 6 x chairs from b2c and they are great quality and the price was riduculously good. The staff were also very helpful. I would highly recommend and will definitely purchase from again.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationDandenong
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1 comment
B2C Furniture
Anesley C.B2C Furniture
Hedda

HeddaGreater Melbourne (Outer), VIC

Very good quality furniture ! Sturdy , real wood , fantastic ! Great customer service !

published

Purchased two full bedroom sets already ( for myself and my son ) and would go back for more ! Very cooperative to delivery at a time when I was available ( not your usual waiting for a whole day on a courier ) . Most items come assembled , larger items very easy to put together ( not sitting for hours following difficult instructions and missing one screw at the end ).
Excellent place, can warmly recommend it !

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
See all answers
1 comment
B2C Furniture
Anesley C.B2C Furniture
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Ash

AshGreater Melbourne (Metropolitan), VIC

Extremely Happy

published

Extremely Happy with the products and service.
Got the Paris Chaise Sofa gray, TV Unit and Coffee table. They look awesome and pretty unique compared to others in the market. Excellent finish and easy to assemble.
Lenka from B2C was very helpful
Thanks,
Ash

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
See all answers
1 comment
B2C Furniture
Anesley C.B2C Furniture
Cohen

CohenGreater Melbourne (Outer), VIC

Beautiful Chairs for an insanely low price!

published

My partner and I picked up a beautiful set of dining chairs that were for, honestly, an insanely low price. The staff at the store were very helpful and friendly and moved with a sense of urgency, which I respect. The chairs, which came in a flat pack, were very easy to assemble and the instructions were very intuitive and clear. I would highly recommend this business and their products to everyone.

Thank you very much!

P.S. The chairs go perfectly with the beach-house look that we are creating. :)

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store Location94 Frankston-Dandenong Road, Dandenang
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1 comment
B2C Furniture
Anesley C.B2C Furniture
Daniel

DanielSouthwest, VIC

  • 3 reviews
  • 1 like

Great double bed package with trundle

published

Recently purchased a double bed with trundle in a package with bedside table and Tallboy for my daughter
We had a great experience in store, were able to quickly pay for and collect from the warehouse
Other than the tallboy being a bit complex assembly was quick and it’s a great product

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationDandenong South
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1 comment
B2C Furniture
Anesley C.B2C Furniture
Jacquetta S.

Jacquetta S.Greater Melbourne (Outer), VIC

I trust B2C Furniture

published

My good, trusted friend suggested B2C Furniture as she furnished her 3 kids' bedrooms and had a fantastic experience. I checked the website and found the bed I was interested in and proceeded to visit the showroom to see it in person. The lovely, 'Anne' assisted my son and I while we were there. I asked a few questions regarding quality assurance and warranty then proceeded to make the order and pay for the bed. Everything was very straightforward; delivery was as promised and the bed was exactly the same as it was in the showroom. Great quality and very easy to assemble. I will shop at B2C Furniture again as I trust the business and I love the prices!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationB2C Furniture
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1 comment
B2C Furniture
Anesley C.B2C Furniture

Fairly good quality and design and good price.

published

Liked the design of king single bed with shelves and being able to see it set up in store. Good price and quality and helpful service. Fairly easy to assemble and strong.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
See all answers
1 comment
B2C Furniture
Anesley C.B2C Furniture
Chris A

Chris AGreater Melbourne (Metropolitan), VIC

  • 49 reviews

Looks good, great price, but some problems.

published
Product Quality
Return Claim MadeNo
Warranty Claim MadeYes
Product Appearance As advertised
Store LocationDandenong
See all answers
1 comment
B2C Furniture
Anesley C.B2C Furniture

Hi Chris, thank you for your feedback. We perform continuous improvement on furniture and I will pass on your comments to our design/manufacturing division.
Kind regards
B2C Furniture

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Great service, great product and great price

published

Very happy with the chairs and amazing price :). Easy to assemble. Also it was very convenient to have a actual physical store as well. Friendly service and will come back again.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
See all answers
1 comment
B2C Furniture
Anesley C.B2C Furniture
Jane

JaneGreater Melbourne (Outer), VIC

Excellent chairs! What a bargain!

published

Great customer service and well built quality furniture at an affordable price. Took a while to assemble 8 chairs but worth the work for a quality hardwood product. Will be back again in the future!

Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
1 comment
B2C Furniture
Anesley C.B2C Furniture

Great quality, great prices and great service

published

Great store layout and no issue for our 2yo try her new bed! Service was very friendly and they are well priced for quality hardwood furniture. Assembly was Slightly complex but I put that down to the solid build quality which far exceeded our expectations.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
See all answers
1 comment
B2C Furniture
Anesley C.B2C Furniture
Bella

BellaGreater Melbourne (Outer), VIC

Excellent service

published

Easy to find what I was looking for, good range. Very happy with the lounge suite, very comfortable. Lots of positive comments from friends. Easy to assemble. Well packed and protected when delivered.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationDandenong
See all answers
1 comment
B2C Furniture
Anesley C.B2C Furniture
Sylvia D.

Sylvia D.Greater Melbourne (Metropolitan), VIC

Great dining table and chairs!

published

Stumbled across this place online after searching for dining tables. Being unhappy with the chipboard choices and prices provided at IKEA we decided to drive the drive to Dandenong rd as the prices quoted online for modern hardwood tables and 6 chairs looked too good to true be true! Purchased on the day as it was the last one! Good quality hardwood timber products. Minor colour defects in wood you can hide easily so don't expect perfect but who would for the price! All in all great products better than most places we have seen and easy to assemble flat

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
See all answers
1 comment
B2C Furniture
Anesley C.B2C Furniture
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