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Reviews

(121)
(11)
(2)
(0)
(4)
  • Build Stage
    • Post-Construction (54)
    • Mid-Construction (6)
    • Pre-Construction (5)
  • Customer Service
    4.5 (46)
  • Site Admin
    4.6 (41)
  • Timeliness
    4.7 (40)
  • Structural Integrity
    4.6 (32)
  • Plumbing & Waterproofing
    4.5 (27)
  • Electrical & Lighting
    4.4 (28)
  • Flooring
    4.6 (28)
  • Transparency
    4.4 (37)

Reviewer Photos & Videos

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Lorna

LornaPerth, WA

  • Verified customer

highly recommend B1, great service

published
Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateOctober 2019
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1 comment
B1 Homes
Customer Service B.B1 Homes
  • Verified customer

Great Build

published

This was our first time building a house with a company. The design process was made very easy by Josh with help from John and his expertise in 2 storey home builds. Pre-start was an excellent process and Erin was able to visualise the house and assist with further ideas of plan alterations and things that we just hadn't thought of. The house was completed on time and to a very high standard. I have recommended B1 as a builder to any one who asks.

Build StagePost-Construction
Construction End DateOctober 2019
1 comment
B1 Homes
Customer Service B.B1 Homes
Peta F.

Peta F.Perth, WA

  • Verified customer

Love B1!!!

published

After a disastrous 1st try with another company I was introduced to Catherine Smith from B1. From the moment I met her through to how amiable she was to my redesigning of the house and getting it inside my budget, the whole process was dreamlike easy! I am recommending Catherine to everyone! My children and I are loving meeting the site supervisor Matt, the brickmaster John and all the team. I cannot thank John enough for his care and dedication to his craft. I can literally see the care he has taken with my Brickwork. For a first time experience, this has been wonderful. Thank you, B1.

Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Build StageMid-Construction
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1 comment
B1 Homes
Customer Service B.B1 Homes
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  • Verified customer

Very happy client.

published

Great attention from my consultant Melanie McLean. She was always on hand if I had any questions. The whole process has been stress free. Would highly recommend B1 Homes and Mel was amazing. Tradesman have been fantastic. My site manager is also very frie fly and takes care of the whole process.

Customer Service
Transparency
Site Admin
Build StageMid-Construction
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  • Verified customer

Slab down, smooth sailing so far

published

I've had a really good experience with B1 Homes so far, I'm at the stage where slab is down and it has cured enough to commence the rest of construction. My sales consultant Catherine Smith has been a big influence in keeping us calm here (1st home buyers), and has communicated with us frequently and much more often than required to. Overall I've been really impressed with their team and would certainly use them again if given the choice.

Fingers crossed the rest of the build goes as smoothly!

Customer Service
Transparency
Site Admin
Timeliness
Build StageMid-Construction
Construction End DateAugust 2020
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1 comment
B1 Homes
Customer Service B.B1 Homes
  • Verified customer

Starting over

published

After meeting with consultants from some other companies I came across Catherine Smith from B1 homes... could not be happier so far with the service she has provided the keeping contact touching base all the understanding Catherine has provided without the must sign pressure everyone else tried to put on. B1 has made it my time not just a rush for a signature. Pre approval now done looking forward to the next phase.
Catherine's personal touch and understanding has really made a difference and she really is an asset to B1.
Highly recommended..

Customer Service
Transparency
Timeliness
Build StagePre-Construction
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1 comment
B1 Homes
Customer Service B.B1 Homes
Aris

ArisPerth, WA

  • Verified customer

DODGY builders ! Never again ! Management is a joke ! Liars the lot of them

published
Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePre-Construction
Construction End DateJanuary 2020
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Melissa F.

Melissa F.Perth, WA

  • Verified customer

Absolutely Horrendous People to deal with would never ever use again

published

They are so not interested in helping you at all once you have signed up had owner supplied items stolen once installed by one of their contractors and they couldnt even be bother to let me know and then wouldnt cover the cost of replacing items as " its not in the contract" Management are rude and obnoxious salesmen are slime balls site supervisor is half decent with a slight care factor more so then the office staff and management. They make a lot of promises and deliver none!!! Most stressful experience of my life dealing with these people. I am dreading having to deal with them after construction if I have any issues which seeing other reviews of them I lmost likely will!!!

Customer Service
Transparency
Site Admin
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StageMid-Construction
Construction End DateApril 2020
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1 comment
B1 Homes
Customer Service B.B1 Homes
Hem

HemPerth, WA

  • 6 reviews
  • Verified customer

Wish I could rate B1 more highly

published
Build StagePost-Construction
1 comment
B1 Homes
Customer Service B.B1 Homes
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Melody l.

Melody l.Perth, WA

  • Verified customer

Bad post construction service

published

Very Slow response after construction. Did not want to take any responsibility with any structural issues with the house. They would try to keep you happy by saying yes to repair the issues and then they turn around and tell you it is not possible after doing all the inspections.

Customer Service
Transparency
Structural Integrity
Build StagePost-Construction
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1 comment
B1 Homes
Customer Service B.B1 Homes
fbakar

fbakarPerth, WA

  • Verified customer

4x2 The Value build

published

Overall B1 homes were very efficient in completing my home. I am pleased with the customer service provided throughout the build. You get what you pay for per se. Rodney Stone is an asset, he was always reachable for start to finish and thank you Adam Austin for persevering with my financing.

Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateNovember 2019
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1 comment
B1 Homes
Customer Service B.B1 Homes

Review collected in partnership with B1 Homes

Maurice

MauricePerth, WA

  • Verified customer

Excellent Builder,value for money,Extremely happy.

published
Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StageMid-Construction
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1 comment
B1 Homes
Customer Service B.B1 Homes
  • Verified customer

Extremely Happy

published
Customer Service
Transparency
Site Admin
Timeliness
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateNovember 2019
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1 comment
B1 Homes
Customer Service B.B1 Homes

Thanks for your review Charmaine! We are so glad that you are extremely happy with your new home. We wish you and your family many happy memories in your new home.

Sincerely,
The B1 Homes Team

Review collected in partnership with B1 Homes

Jake M.

Jake M.Perth, WA

  • Verified customer

Unreal experience

published
Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateDecember 2020
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1 comment
B1 Homes
Customer Service B.B1 Homes

Review collected in partnership with B1 Homes

The reviewer stated that an incentive was offered for this review

AC and DN

AC and DNPerth, WA

  • Verified customer

Our perfect build is now our home!

published
Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateNovember 2019
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1 comment
B1 Homes
Customer Service B.B1 Homes

Review collected in partnership with B1 Homes

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Stuart

StuartPerth, WA

  • Verified customer

The team was fantastic and super helpful, always punctual and very knowledgeable couldnt recommend them more!

published

The whole build was super high quality and work was completed quickly and with high quality, there werent any hidden fees and everything was explained, the building manager helped explain everything and got everything fixed up early for me, and Jo was extremely helpful and made my building experience great

Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateNovember 2019
See all answers
1 comment
B1 Homes
Customer Service B.B1 Homes

Review collected in partnership with B1 Homes

  • Verified customer

Highly recommend B1- excellent from start to finish!

published
Customer Service
Transparency
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateOctober 2019
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1 comment
B1 Homes
Customer Service B.B1 Homes

Review collected in partnership with B1 Homes

Steve

StevePerth, WA

  • Verified customer

Dream home

published

Cannot fault B1 homes with the management of our home and we are always kept informed of the progress of our build. The workmanship and quality of our home is excellent. Everything has been handled very professional and everyone dealing with us has been very obliging even with the smallest of queries. Would build a B1 home again. Thank you B1 homes for making it enjoyable and exciting. Thank you Dave M, Michelle C, Gav and Erin and thanks to let's finance Adam.

Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StageMid-Construction
Construction End DateJanuary 2020
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1 comment
B1 Homes
Customer Service B.B1 Homes
Paramjit

ParamjitPerth, WA

  • 2 reviews
  • Verified customer

1st Class Builder with a 1st Class Team - Highly Recommended

published
Customer Service
Transparency
Site Admin
Timeliness
Build StagePost-Construction
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1 comment
B1 Homes
Customer Service B.B1 Homes
Emma W.

Emma W.Perth, WA

  • Verified customer

Exceptional from the start!!

published

Our experience so far with B1 has been fantastic. Our building consultant Richard is absolutely amazing. He has designed our ideal home to perfection and kept us well within our budget. We have had great financial advise from Adam and we are really looking forward to getting the build started.

Customer Service
Transparency
Site Admin
Timeliness
Build StagePre-Construction
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B1 Homes
Customer Service B.B1 Homes
Page 1 of 7

Questions & Answers

Vhin

Vhinasked

Its almost been a year since I first contacted B1 homes last May 2018 and almost 7 months since I bought the land and my prestart . It’s really stressfull that till now the building process is still not started. is there anything you can do to speed up the process? thanks

2 answers
B1 Homes
Customer Service B.B1 Homes

Hi Vhin,
We agree, that sounds like an unusually long time. Unfortunately we haven't been able to identify your job in our system from the details you've posted here. Could you forward your name or job number, or even the construction address to support@b1homes.com.au, and we'll investigate for you.
Thanks,
B1 Team

B1 Homes
Customer Service B.B1 Homes

Hi Vhin,

Thanks for sending through your details. I think you're generally aware of the circumstances that have caused your delays so far, but for other readers here, I'd like to provide some answers.

In short, there has only been 2 working days since the 5th October, that your job hasn't been in the hands of your Shire, and it continues there today. That's 2 days in nearly 6 months! These are issues specific to your block and your Shire. We'd like to be able to give you certainty around when your job will commence on site, but until we have control of the job, we don't have that certainty, although we feel confident that it's close.

We had Final Documents ready for you way back in early November, which would normally mean we're only days or a week or 2 away from commencing on site, but unfortunately, your shire released a new planning policy only a few weeks prior to your planning application being lodged last October. This is the ultimate cause of your delays.

We offered solutions to help achieve the quickest planning approval possible, but it took a while to evolve those solutions into plans that you, and then your Shire were comfortable accepting. Ultimately the Planning approval wasn't received until earlier this month.

We now have the application for your Building Permit in with your shire, and would hope that we have a smooth process there, allowing us to commence on site in April.

We're looking forward to getting started on your new home almost as much as you are.

Regards,
B1 Team

Jyuohsei

Jyuohseiasked

Hi,
We are building with WSH who have now gone into Administration. We are up to our Completion Stage with a number of defective and incomplete work. Is this something you would be able to provide assistance with?

1 answer
B1 Homes
Customer Service B.B1 Homes

Hi Sorry to hear that, unfortunately we only build in Perth, good luck with completing your home.
Regards Jim

Alanab

Alanabasked

Hi there, just wondering whether you guys have an option for low savings loans (without the guarantor)?
Love the house designs you have.

2 answers
B1 Homes
Customer Service B.B1 Homes

Hi,
Thanks for your email, yes we do, I will arrange for one of our consultants to contact you and discuss the options.

B1 Homes
Customer Service B.B1 Homes

Hi, Can you send me a contact number or an email address and we will be InTouch with the options we can offer you.

Regards Jim

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