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Bank Australia Online

Bank Australia Online

4.8 from 13 reviews

intuitive and easy

I've been with Bank Australia for a year now, and haven't looked back. While the process of switching banks is always pain-staking, it's been worth it. Online banking, the app and customer service are all excellent.

Customer Service
Trustworthiness
Review TypeGeneral Transactions
1 comment
Hi Clare D, thanks for taking the time to leave a review. It's great to hear you've been a customer with us for the past year and that you have found that our online banking, app and customer service excellent. Thanks for choosing to bank with us! Bank Australia

Easy account creation and smooth transition

Having had second thoughts for awhile about my 14 year relationship with a big 4 bank, the Clean Money campaign caught my attention one evening on SBS. After looking into what Bank Australia offered, I found not only that their fees and interest rates for everyday banking/savings were like that of the other institutions, they also shared the same ideals as I did - making it a done deal.

Setting up an everyday banking account online was easy and quick - it was ready within minutes, and I received my visa debit card in about 4 business days. Online banking via the website is user friendly, opening a bonus saver account within this was straight forward. The iPhone app is great to use too, and setting up Apple Pay was done within a few taps (the app's splash screen feels very Australian too, which is nice).

A week or so after I had joined I received a call from Bank Australia checking to see how everything was going, and if I needed any help with anything which was a pleasant first human contact. I was advised of the different insurance options they offered, and after asking for a consultant to call me back later that evening, I am now saving a significant amount on my car insurance through Bank Australia/Allianz. So far everything has been great, and I'm looking forward to many years ahead with a bank that invests in the things that our world needs.

Customer Service
Trustworthiness
Review TypeGeneral Transactions and New Account
1 comment
Hi Tristan, thanks for providing such wonderful feedback. It's so great to hear you've recently joined us based on your alignment with the clean money values. We're really pleased to hear that you've had such a positive experience so far. Thanks for choosing to bank with us and for joining the clean money movement! Bank Australia

Ethical and straightforward banking. Love it!

Opened a high interest savings account online after finding Bank Australia to be the best on a rate comparison site. Their ethical approach to investment appealed to me strongly. The opening process was so simple and I haven’t been harassed with further marketing material since. It just does what it says on the tin.

Customer Service
Trustworthiness
Review TypeNew Account
1 comment
Hi ACM, thanks for leaving such a lovely review. It's fantastic to hear you've recently become a customer based on our ethical and responsible banking approach, and the process was simple and straightforward. Thanks for choosing to bank with us - it's great to have you on board! Bank Australia.

Very exited!

Just started with Bank Australia and I am keen to learn more. No lending to fossil fuels, so that is way better than most other banks. This bank is fully useable from online and hence is great for me. They seem to care more than most. Great!

Customer Service
Review TypeGeneral Transactions
1 comment
Hi LEH, thanks for leaving such a lovely review. It's fantastic to hear you've recently become a customer based on our ethical and responsible banking approach. Thanks for choosing to bank with us - it's great to have you on board! Bank Australia.

A welcome change

I have only been with the bank for a matter of weeks!
I find the staff to be very very helpful.
I hope that this can be a long term relationship and, fruitful in all ways to both of us!

Trustworthiness
Review TypeGeneral Transactions and New Account
1 comment
Hi Andrew, thanks for leaving a lovely review. We're so pleased to hear you've recently become a customer and that you've already found our staff to be very helpful. Thanks for choosing to bank with us - we hope this can be a long term and fruitful relationship as well! Bank Australia.

Would highly recommend this bank

Sign up process was a breeze. I love what this bank stands for (ethics and morals). Excellent customer service. Very helpful, patient & knowledgeable and answered all of my questions. Highly recommend this bank.

Customer Service
Trustworthiness
Review TypeNew Account
1 comment
Hi Chelsea, thanks so much for leaving a review. It's wonderful to hear you've joined based on our ethics and morals and we're so pleased you found the sign up process easy! Thanks for choosing to bank with us - it's great to have you as a customer. Bank Australia

A perfect bank for me

I joined Bank Australia five years ago for ethical reasons, transferred my savings there. I have since enjoyed peace of mind, above and beyond customer service, and easy online transactions.

Customer Service
Trustworthiness
Review TypeGeneral Transactions and New Account
1 comment
Hi Thomas, thanks for the lovely review. It's great to hear you became a customer based on our values and ethical banking approach. We're really pleased you've had a great experience with our customer service and online banking services over the years. Fantastic to have you as a customer! Bank Australia

Fantastic product, friendly customer service

Recently changed to this bank because their message of sustainable and conscience banking really resonated with me. Great user experience for signing up and using the app. Friendly phone staff too.

Customer Service
Trustworthiness
Review TypeNew Account
1 comment
Hi JamesB, thanks for leaving such a nice review. It's fantastic to hear you've recently become a customer based on our values and ethical banking approach. We're really pleased you've had such a positive experience so far! Thanks for choosing to bank with us, it's great to have you on board. Bank Australia

I need a Bank such as this one.

Have been a customer since approx 1966
This bank is excellent to work with for customer assistance
As I use the On Line system, [ no branch near me ] I do not have any problems.

Customer Service
Trustworthiness
Review TypeATM Experience, General Transactions and Loan Application
1 comment
Hi Ivan, thanks so much for leaving a review. It's wonderful to hear you've been a customer for more than 50 years! We're so pleased to hear you've continued to have such a positive experience banking with us. Thanks for choosing to bank with us for so long! Thanks, Bank Australia

From my experience, they need better infrastructure if they wish to compete with the Top 4.

On Friday, 22 February, I tried to sign up online to their Bonus Saver account only and every time I tried their website told me I needed to sign up for an Everyday account as well.

I spoke to customer service on the phone, who was very helpful and said it was a website issue that would be rectified. She would call me back on either later that afternoon or Monday 25 February with an update. It is now 2 March and I never received that phone back which is disappointing.

Customer Service
Review TypeNew Account
1 comment
Hi Ren, thanks for your feedback. We're sorry to hear that this was your experience. We would like to look into this for you and will send you a private message to get some details. Thanks, Bank Australia

Talking to the bank

I've been with the bank for 12 months now, I joined Bank Australia because they were the only bank I could find with a social conscience. I had to call the bank the other day to do a large transfer, I waited no time on hold and the person who helped me was awesome and I had it all done quickly. Usually, I only do online but this was one of the best telephone contacts I've had. Thank you Bank Australia

Customer Service
Trustworthiness
Review TypeGeneral Transactions
1 comment
Hi MarkS, thanks for leaving such a wonderful review. We're really pleased you support our values and our ethical banking approach. Great to hear that you have had such a positive experience with our team. Thanks for choosing to bank with us - it's fantastic to have you as a customer! Bank Australia

Dont listen to the people slamming your involvement with GETUP!!

You guys are a amazing! I really approve of your ethical choices, and hope you continue with this path.

Joined your bank recently and everything has been seamless. Only suggestion I can really think of is the further improvement of a already solid mobile app. Namely to allow the changing of account names from the app/website itself, and the ability to add accounts in the app (like the commonwealth bank phone app).

Customer Service
Trustworthiness
Review TypeNew Account
1 comment
Hi Claudia, thanks for leaving us such a lovely review. We're really pleased to hear that you support our partnership with GetUp. Thanks for your feedback regarding the app, we're looking to make those improvements in the new future. Watch the space! Thanks for choosing to bank with us, it's great to have you on board! Bank Australia

Impressed by their commitment to sustainability!

I am impressed by their commitment to sustainability - operating carbon neutrally, offsetting the emissions of their car insurance, not financial fossil fuels and actively investing in renewable energy and conservation. Too often organisations 'green wash' their products, and misrepresent the environmental impact of their operations but Bank Australia appears to be genuinely committed to action on climate change.

Customer Service
Review TypeNew Account
1 comment
Hi Zac, thanks for leaving us such a lovely review. We're really pleased to hear you support our commitment to sustainability. Thanks for choosing to bank with us, it's great to have you on board! Bank Australia

See all Bank Australia reviews

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