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Bank Australia Online

Bank Australia Online

4.6 from 213 reviews

Reviews

4.6

213 reviews
5
(176)
4
(15)
3
(4)
2
(5)
1
(13)
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Mack M.

Mack M.Greater Melbourne (Inner), VIC

So happy!

published

I had noticed some Bank Australia advertising on my socials and decided to check it out. I was pleasantly surprised by the banks mission statement and what they stand for. I have now transferred my car loan and savings from Bank Of Melbourne to Bank Australia and I coudn't be happier. I have dealt with 1 person the whole way through this process. This person is a credit to Bank Australia and is the reason I am writing this review. It is very rare to get this type of service and I can not speak more highly of this persons knowledge, efficiency and politeness. Very happy to be a Bank Australia customer now.

Transparency
Customer Service
TopicGeneral Transactions, Loan Application and New Account
1 comment
Bank Australia
Bank A.Bank Australia
James C.

James C.Sydney Surrounds, NSW

So glad I've moved to this bank.

published

Joined the bank over the phone (after reading Barefoot Investor) and the person on the other end was super helpful, friendly and informative. The app is far superior to either my or my partner's previous banks, and we feel so much better knowing we're not supporting fossil fuels. Full marks all around.

Transparency
Customer Service
TopicGeneral Transactions and New Account
1 comment
Bank Australia
Bank A.Bank Australia

Great Communication - Very Responsive!

published

I filled out a car loan application online and within a day I was contacted by Bank Australia by Mariah. I liked how she was my constant contact throughout the whole process and was very responsive. The only thing I would have liked is if when I was conditionally approved I was given a break down of the amount of repayments and how they would work so that I could ponder it while I waited for full approval.

Transparency
Customer Service
TopicLoan Application
1 comment
Bank Australia
Bank A.Bank Australia
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Chloe

ChloeGreater Melbourne (Metropolitan), VIC

New customer; very happy

published
Transparency
Customer Service
TopicNew Account
1 comment
Bank Australia
Bank A.Bank Australia
Pauline E.

Pauline E.Sydney, NSW

Stressful process made easy!

published

I have held an account for over 30 years! I joined when it was a Credit Union and despite changing names and going from Credit Union to Bank, the service has kept me as a member. We recently decided to purchase a car and took out a car loan. Let's face it - dealing with money issues is always stressful!! The process was easy, the contact from our lender ( Rose) was outstanding and the service was fantastic! It was a great outcome and we are really pleased. Thanks again Rose, you are a super star!!

Transparency
Customer Service
TopicLoan Application
1 comment
Bank Australia
Bank A.Bank Australia
Dave

DaveGreater Melbourne (Metropolitan), VIC

  • 3 reviews

Reinstating Account Process

published
TopicNew Account
1 comment
Bank Australia
Bank A.Bank Australia
Ryan B

Ryan BGreater Melbourne (Inner), VIC

Great experience.

published

Applied to Australia bank for a homeloan during the covid crisis and recieved fantastic service. My partner and I are extremely happy. We will be using Bank Australia again should we need it.

Transparency
Customer Service
TopicGeneral Transactions, Loan Application and New Account
1 comment
Bank Australia
Bank A.Bank Australia
Carolyn B.

Carolyn B.South East Queensland, QLD

We love Bank Australia

published

We love Bank Australia. The ethics, the helpful staff, and knowing that they are member-focused. We have two house loans, numerous offset accounts and affiliated insurance for houses and cars etc. So happy with the service and social responsibility.

Transparency
Customer Service
TopicGeneral Transactions, Loan Application and New Account
1 comment
Bank Australia
Bank A.Bank Australia
Harley C.

Harley C.Greater Melbourne (Inner), VIC

Sustainable, environmentally conscious and great service

published

I've just joined after being with CBA my whole life. Within the first few days, I received a call from someone who showed genuine interest in my banking needs. I've been made to feel more like Bank Australia actually gives a crap than in the previous 25 years with CBA.

Their ethics also makes me far more at ease with my choice, despite being worried about Bank Australia relatively small size. I feel like they're a bank that people can grow with and take some ownership over, to feel like your opinion matters to them.

Transparency
Customer Service
1 comment
Bank Australia
Bank A.Bank Australia
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David

DavidGreater Melbourne (Metropolitan), VIC

Home loan transfer

published

I transferred my home loan from another bank. The service from Bank Australia exceeded any banking experience I have ever had and I have dealt with many banks very often.

Transparency
Customer Service
TopicLoan Application
1 comment
Bank Australia
Bank A.Bank Australia

Car and Home Loan

published

I have been with this Bank for a while now, even before they weren't Bank Australia and they were Intech Credit Union and have always had a pleasant experience. We applied for a Car Loan and Home Loan recently and while CBA wanted to wait to give us final approval on our home loan, Bank Australia gave it to us 2 weeks earlier. They approved both loans at the same time and funded the car loan next day. They're a fantastic bank who is focused on the environment and customer service.

Transparency
Customer Service
TopicLoan Application and New Account
1 comment
Bank Australia
Bank A.Bank Australia
Bonnie

BonnieMetropolitan Adelaide, SA

Fantastic service

published

Have been with Bank Australia for over a year now and have received consistently great service. Most recently by Lee in obtaining a car loan who was always available, helpful and super efficient. Highly recommend this ethical bank. I find comfort in knowing I am supporting positive community action rather than the mining of fossil fuels.

Transparency
Customer Service
TopicGeneral Transactions and Loan Application
1 comment
Bank Australia
Bank A.Bank Australia
Sam B.

Sam B.Southwest, VIC

An example of how banking should be

published

I applied for a home loan with Bank Australia. The process was all online which made the process so easy. I had a single point of contact who kept me updated and gave me all the information we needed. And they moved the process along quickly knowing the quick turnaround times we needed. Can't speak more highly of Bank Australia.

Transparency
Customer Service
TopicLoan Application
1 comment
Bank Australia
Bank A.Bank Australia

Super Fast Car Loan

published

I have been working with Bank Australia since last year and I am really happy with they service. I have applied a car loan and they were really responsive and fast.

Transparency
Customer Service
TopicLoan Application
1 comment
Bank Australia
Bank A.Bank Australia
AnneL

AnneLRichmond-Tweed, NSW

  • 2 reviews

GREAT CUSTOMER SERVICE

published

I have been a member for about 12 months now, I switched to Bank Australia as they are in line with my views and values. I found them when Animals Australia posted out an email titled "do you know where your money goes" and I didn't ! So I clicked on the link read lots stuff including that BA does not finance live animal exports and fossil fuels, and I just had to switch ! Everything was easy online.. My recent experience with the lending department to extend my c/c limit was outstanding, and Trey was fabulous, regular communication by email and phone was greatly appreciated. Thank you Trey. :-)

Transparency
Customer Service
TopicGeneral Transactions and Loan Application
1 comment
Bank Australia
Bank A.Bank Australia
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Susie

SusieGreater Melbourne (Metropolitan), VIC

Really great bank to deal with.

published
Transparency
Customer Service
TopicGeneral Transactions and New Account
1 comment
Bank Australia
Bank A.Bank Australia
Adrian Black

Adrian BlackGreater Melbourne (Inner), VIC

An ethical bank is my kind of bank.

published

I opened up an everyday and savings account with Bank Australia a few weeks ago, and with lockdown not allowing me to go into a branch, I was able to do the whole thing online. The process was seamless, and only took a few minutes. I chose Bank Australia for their reputation as an incredible ethical, and community owned bank - I'm not disappointed. They've already raised money for causes that are important to me and they are continuing to do so. I highly recommend Bank Australia for anyone what wants to invest their money in people and the planet.

Transparency
Customer Service
TopicNew Account
1 comment
Bank Australia
Bank A.Bank Australia
Ben Farr

Ben FarrSydney, NSW

  • 4 reviews

Excellent service! So easy!

published

I have moved across to Bank Australia recently and can only send praise for their service, attention and care. The process of moving a loan over is so incredibly easy and stress-free (and the rates were significantly lower than the bank I was with previously).

Transparency
Customer Service
TopicLoan Application and New Account
1 comment
Bank Australia
Bank A.Bank Australia

Helpful and precise

published

The team at Bank Australia did everything in their power to help me through the lending process, making sure all the correct information was organised and sent through on time.

Transparency
Customer Service
TopicLoan Application
3 comments
Bank Australia
Bank A.Bank Australia
Guy
Guy

Specifically Mariah Foy. Very friendly and easy to talk to!

Bank Australia
Bank A.Bank Australia

We will be sure to pass your compliments on to her!

Satisfied Customer

Satisfied CustomerGreater Melbourne (Metropolitan), VIC

What a great experience, Trey was fantastic

published

The customer service from Trey was fantastic. He was able to answer all my queries and provided a very quick response. I am not a customer of this bank but would now seriously consider this.

Transparency
Customer Service
TopicLoan Application
1 comment
Bank Australia
Bank A.Bank Australia
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