As of the 17th of August 2015, Mecu rebranded to Bank Australia.
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I had noticed some Bank Australia advertising on my socials and decided to check it out. I was pleasantly surprised by the banks mission statement and what they stand for. I have now transferred my car loan and savings from Bank Of Melbourne to Bank Australia and I coudn't be happier. I have dealt with 1 person the whole way through this process. This person is a credit to Bank Australia and is the reason I am writing this review. It is very rare to get this type of service and I can not speak more highly of this persons knowledge, efficiency and politeness. Very happy to be a Bank Australia customer now.
So glad I've moved to this bank.
Joined the bank over the phone (after reading Barefoot Investor) and the person on the other end was super helpful, friendly and informative. The app is far superior to either my or my partner's previous banks, and we feel so much better knowing we're not supporting fossil fuels. Full marks all around.
Great Communication - Very Responsive!
I filled out a car loan application online and within a day I was contacted by Bank Australia by Mariah. I liked how she was my constant contact throughout the whole process and was very responsive. The only thing I would have liked is if when I was conditionally approved I was given a break down of the amount of repayments and how they would work so that I could ponder it while I waited for full approval.
New customer; very happy
Recently switched over from Commbank. As a tech handy millennial, I found the process of transitioning very straightforward. Cost me nothing to open an account, money transfers were nice and quick with Osko. While it's easy for me to change my direct debits online, I was impressed that they accomodated for the less tech savvy with a form to fill out and hand in and Bank Australia would handle the rest.
Customer service has been excellent thus far, I received a welcome phone call (with a preliminary text) the first weekday after signing up, the...staff member I spoke to was very helpful and easy to talk to. My new debit card was sent out on a Monday and I received it the following Friday. When I submitted a question to bank Australia online they answered me via email within the week! Very impressed. The best part of this is that I can bank guilt free knowing I'm not funding fossil fuels and various bad things while also helping to fund projects like renewable energy, housing and various other things that align with modern, progressive values. The only improvement I would like is for Bank Australia to divest their money away from logging too. Looking forward to my future with this bank, thank you Bank Australia for providing such a viable alternative.
Stressful process made easy!
I have held an account for over 30 years! I joined when it was a Credit Union and despite changing names and going from Credit Union to Bank, the service has kept me as a member. We recently decided to purchase a car and took out a car loan. Let's face it - dealing with money issues is always stressful!! The process was easy, the contact from our lender ( Rose) was outstanding and the service was fantastic! It was a great outcome and we are really pleased. Thanks again Rose, you are a super star!!
Reinstating Account Process
I closed my Bank Australia account earlier this year and was trying to sign up again recently. An error message appeared stating I couldn't as I already had an account. I was able to go through the full process to reset my password and it wouldn't let me sign in.
I then emailed them about this by responding to the email they sent me earlier in the year confirming the account was closed. I asked what I needed to do in order to reinstate the account. I was thinking I may have been asked to provide some additional details via phone or via reply e...mail. I was asked to complete a paper application form, take copies of my identification documents and get them certified and then mail them in. This isn't something I'm able to do during lockdown as it isn't considered essential. I thought this whole process was very backwards. I can understand companies want to protect themselves from an AML perspective but in this case all this does is inconvenience people who are legitimately trying to reopen their accounts. Other than that I think their app, online banking and core values are very good. I only moved due to a more competitive interest rate elsewhere but now that interest rates aren't great anywhere I figured what does it matter when I'm supporting a bank that's in line with my values.
Applied to Australia bank for a homeloan during the covid crisis and recieved fantastic service. My partner and I are extremely happy. We will be using Bank Australia again should we need it.
We love Bank Australia
We love Bank Australia. The ethics, the helpful staff, and knowing that they are member-focused. We have two house loans, numerous offset accounts and affiliated insurance for houses and cars etc. So happy with the service and social responsibility.
Sustainable, environmentally conscious and great service
I've just joined after being with CBA my whole life. Within the first few days, I received a call from someone who showed genuine interest in my banking needs. I've been made to feel more like Bank Australia actually gives a crap than in the previous 25 years with CBA.
Their ethics also makes me far more at ease with my choice, despite being worried about Bank Australia relatively small size. I feel like they're a bank that people can grow with and take some ownership over, to feel like your opinion matters to them.
Home loan transfer
I transferred my home loan from another bank. The service from Bank Australia exceeded any banking experience I have ever had and I have dealt with many banks very often.
Car and Home Loan
I have been with this Bank for a while now, even before they weren't Bank Australia and they were Intech Credit Union and have always had a pleasant experience. We applied for a Car Loan and Home Loan recently and while CBA wanted to wait to give us final approval on our home loan, Bank Australia gave it to us 2 weeks earlier. They approved both loans at the same time and funded the car loan next day. They're a fantastic bank who is focused on the environment and customer service.
Have been with Bank Australia for over a year now and have received consistently great service. Most recently by Lee in obtaining a car loan who was always available, helpful and super efficient. Highly recommend this ethical bank. I find comfort in knowing I am supporting positive community action rather than the mining of fossil fuels.
An example of how banking should be
I applied for a home loan with Bank Australia. The process was all online which made the process so easy. I had a single point of contact who kept me updated and gave me all the information we needed. And they moved the process along quickly knowing the quick turnaround times we needed. Can't speak more highly of Bank Australia.
Super Fast Car Loan
I have been working with Bank Australia since last year and I am really happy with they service. I have applied a car loan and they were really responsive and fast.
GREAT CUSTOMER SERVICE
I have been a member for about 12 months now, I switched to Bank Australia as they are in line with my views and values. I found them when Animals Australia posted out an email titled "do you know where your money goes" and I didn't ! So I clicked on the link read lots stuff including that BA does not finance live animal exports and fossil fuels, and I just had to switch ! Everything was easy online.. My recent experience with the lending department to extend my c/c limit was outstanding, and Trey was fabulous, regular communication by email and phone was greatly appreciated. Thank you Trey. :-)
Really great bank to deal with.
I signed up with Bank Australia recently as I was sick of all the problems we were having with our other bank (on of the "big" 4 banks). I had heard about Bank Australia not investing in fossil fuels and alike and did more research. Their values aligned much better with mine so we opened an account.
The process was really easy and every time I called, I spoke to a person in Australia. I didn't have to go through eleventy billion phone options while speaking to a computer. And I could actually understand the person I spoke to.
I am now in the p...
An ethical bank is my kind of bank.
I opened up an everyday and savings account with Bank Australia a few weeks ago, and with lockdown not allowing me to go into a branch, I was able to do the whole thing online. The process was seamless, and only took a few minutes. I chose Bank Australia for their reputation as an incredible ethical, and community owned bank - I'm not disappointed. They've already raised money for causes that are important to me and they are continuing to do so. I highly recommend Bank Australia for anyone what wants to invest their money in people and the planet.
Excellent service! So easy!
I have moved across to Bank Australia recently and can only send praise for their service, attention and care. The process of moving a loan over is so incredibly easy and stress-free (and the rates were significantly lower than the bank I was with previously).
Helpful and precise
The team at Bank Australia did everything in their power to help me through the lending process, making sure all the correct information was organised and sent through on time.
What a great experience, Trey was fantastic
The customer service from Trey was fantastic. He was able to answer all my queries and provided a very quick response. I am not a customer of this bank but would now seriously consider this.
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