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Bank Australia Online

Bank Australia Online

4.5 from 123 reviews

Reviews

(99)
(9)
(2)
(5)
(8)
  • Transparency
    4.6 (93)
  • Customer Service
    4.6 (110)
  • Topics
    • New Account (79)
    • General Transactions (50)
    • Loan Application (29)
    • Credit Card Application (13)
    • ATM Experience (7)
    • Business Banking (5)


Worth checking out

published

I'm a new member of Bank Australia and staff have been very helpful in setting up my new account. Any questions have been answered over the phone or through the handy app.

Transparency
Customer Service
TopicNew Account

Nathan

NathanGippsland, VIC

Mariah Foy was amazing at looking after me and answering all my silly questions without fail very happy with my service

published

Been with the bank for 5 years
Very reliable
Very very good, it was the most stress free thing i have ever done, super easy and great customer service was given to me

Transparency
Customer Service
TopicLoan Application
Adam

AdamSydney, NSW

  • Verified customer

Issue free loan

published

The most stress free loan experience ever, the bank was always there to help no questions went unanswered.
Great banking experience- other banks should take some advice from this bank!!

Transparency
Customer Service
TopicLoan Application

Loan with Bank Australia

published

We applied for a car loan with Bank Australia as my sister recommended them. Mariah was the lending consultant who assisted us. It was great having one contact throughout the whole process. Mariah was excellent with communication and answered all the questions we had. We would highly recommend getting a loan through Bank Australia and Mariah.

Transparency
Customer Service
TopicLoan Application

Haris

HarisSydney

  • 2 reviews

Excellent and feel good service

published

I only very recently joined the Bank Australia and it was after seeing their recent marketing material and doing some research that I was convinced that they are indeed trying to change the banking sector by approaching this tainted industry with an ethical, proactive and communal approach.

Further to this, their customer service was astounding. Receiving a welcoming call that at no moment felt like a sales pitch was fantastic.

Transparency
Customer Service
TopicNew Account

John Candido

John CandidoGreater Melbourne (Metropolitan), VIC

  • 6 reviews

An ethical Australian Bank.

published

Australia Bank has provided me with great service. They are a bank that values integrity, social responsibility, and community. I would heartily recommend Australia Bank to any person who values our natural environment.

Transparency
TopicGeneral Transactions and New Account

PeterJF

PeterJFLenah Valley

  • 6 reviews

Part very good but part very tedious

published
TopicCredit Card Application and New Account
1 comment
Bank Australia
Bank A.Bank Australia

Hi Peter. Thank you for this feedback, we've passed it onto our team. We would love to get in touch and get some more info from you and help you in any way we can. Could you please private message us your contact details? Thanks, Bank Australia team.


Dillon BM

Dillon BMSouth East Queensland, QLD

Woo-wee, we're in the future now.

published
Transparency
Customer Service
TopicGeneral Transactions and New Account

The reviewer stated that an incentive was offered for this review

Lance

LanceGreater Melbourne (Outer), VIC

  • 4 reviews
  • Verified customer

Everything I need

published

I just got the Bonus Saver account for now. Didn't have any issues opening the account or using it. I like the responsible banking bit.
In the future I want to switch all my banking to Bank Australia.

Transparency
TopicNew Account

Review collected in partnership with Bank Australia

Matthew M.

Matthew M.Sydney, NSW

  • Verified customer

Very impressed for far, great people and great ethics

published

I recently joined Bank Australia and I'm extremely impressed so far.
The service is amazing and the people are very friendly. It feels like a bank run by empathetic humans.
I'm now considering moving my everyday banking and savings accounts across.

Transparency
Customer Service
TopicNew Account

Review collected in partnership with Bank Australia


Forest

Forest

  • 2 reviews
  • Verified customer

Great bank with a moral compass. Something you don’t often see!

published

I highly recommend Bank Australia. They offer all the services as any other bank and with the added benefit of investing/lending their money to good instead of evil. It might seem like a hassle to change banks but I promise you it’s not!

Transparency
Customer Service
TopicNew Account

Review collected in partnership with Bank Australia


  • Verified customer

Perfect service

published

I found Australia bank to be the best bank I have dealt with so far and have raved about the great service it provides.
So that makes Australia bank my choice of bank

Transparency
Customer Service
TopicNew Account

Review collected in partnership with Bank Australia


  • Verified customer

newby

published

I have just joined Bank Australia and I have been made to feel welcome and valued. Our household has now finished divestment from fossil fuel - we feel cleaner, greener and my wellness index is rising.

Transparency
Customer Service
TopicNew Account

Review collected in partnership with Bank Australia


Jezlobba

Jezlobba

  • 2 reviews

Previous customers punished

published
Transparency
Customer Service
TopicNew Account
2 comments
Bank Australia
Bank A.Bank Australia
Jezlobba
Jezlobba
Geoffk

GeoffkSydney Surrounds, NSW

  • 2 reviews

Great experience all round.

published

I have been banking with Bank Australia for over two years now and everything has been great. Their call centres are in Australia, which really helps and provides local employment. They promptly reply to any email queries that I may have and their service has been faultless so far. Their ethics are sound, they have no shareholders and they even appear to have a social conscience that is more than just a manipulative and glossy advertising campaign. Something sadly lacking in 'big 4' business If you really want to help to change the world, put your money here or somewhere like this.

Transparency
Customer Service
TopicGeneral Transactions
trompfy

trompfyGreater Melbourne (Outer), VIC

  • 158 reviews
  • 3 likes

Rude staff

published

Their dispute process is disgusting because I tried to dispute a transaction for $485 and they wouldn't do it without a police report so I had to get Australia Post to refund me the $485 but I wouldn't waste your time with this ridiculous bank and I would recommend sticking to ANZ since their dispute process is heaps better.

Transparency
Customer Service
TopicGeneral Transactions
1 comment
Bank Australia
Bank A.Bank Australia

concerned

concerned

  • 2 reviews

great organisation, please stop using equifax i dont want to change banks

published

have been a happy customer for many years, during a recent call i was informed an id check was being progressed through equifax. if this is true please st using them due to their poor data privacy record

Transparency
Customer Service
2 comments
Bank Australia
Bank A.Bank Australia
concerned
concerned

Etienne

Etienne

  • 4 reviews

Can't say I recommend..

published

Applied for a low limit credit card (spent a heap of time entering my details online), passed pre-approval, got a call from a loans officer who then had to "confirm" everything I entered online again. Was advised that all was OK, then had a sudden call refusing same over a non-issue. Stick with the Big 4..

TopicCredit Card Application
1 comment
Bank Australia
Bank A.Bank Australia

Carlos

CarlosDarling Downs, QLD

  • 6 reviews
  • Verified customer

Excellent Bank

published

Wish I had switched over years ago , easy and fast online sign up process and friendly Australian based customer service and low fees all I could ask for in a bank. Highly recommended

Transparency
Customer Service
TopicNew Account

Review collected in partnership with Bank Australia


Don't waste your time with a useless bank

published

dont bother with this bank,total waste of time, applied to consolidate our morgage and loans with this bank from the big 4, got and email to say it was approved, got excited,then as months went by..6 months mind you, they never returned phone calls or emails,then asked for paperwork we'd already given them,then the amount got smaller then a week before Christmas said sorry we can't help you..total joke,worst bank I've ever dealt with,and tell everyone not to deal with bank Australia.

Transparency
Customer Service
TopicLoan Application
1 comment
Bank Australia
Bank A.Bank Australia

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