5.41% Homeloan at Bank of Melbourne going to NAB for 2.85%.
5.41% Homeloan at Bank of Melbourne. Refinanced with NAB for 2.85% and now Bank of Melbourne delay discharge for 2 weeks. I am on the phone for 46 min still waiting to speak to someone from Bank of Melbourne
Not a good experience at all
Not a good experience at all,1) every time when I transfer money to someone, the screen shot I take always have my balance on it, Which means the other person who receive my payment screen shot will see how much money i have in this account, that should be my privacy, right?? 2) i do online changing my address , the system only allow me to change my offset accounts, instead of all my accounts, if you cannot change all of the accounts, how come you make half changed, so weird.... Wasting my time, when I try to call them, They asked 2 questions, my answer doesn't have problem, but they told me go to the branch to change, as my answer doesn't satisfy them, so disappointed....
Stay away at all costs
Absolutely just out to rip you off and take your money. Customer service- they couldn’t manage that if it hit them in the face. Stay away at all costs. St George in Burleigh is however wonderful - under the same umbrella, perhaps they need to have the same training.
Bank of Melbourne - A blight on westpac's portfolio
We have been with this bank for over 15 years. Our salaries have been going here since we started. We transferred our home loan here some years ago, and due to poor service we transferred to ING. I have an issue with Kingdom Warehouse, a company I have also listed with a one star review due to not sending my goods. I tried to dispute the transaction with BOM online, which is the way they want us to bank. I get to send my request and get a screen saying this can't be done, contact the bank by phone during business hours. I sent a complaint to th...e bank about this. 2 days later I get an automated response saying they'll try and get back to me within 5 days from now. This was my complaint to them, that they don't respond quickly enough, don't provide adequate face to face service, direct customers to online banking and then direct us to telephone service, which tells you to go on the web page whilst they keep you on hold until you hang up. Time to move our accounts to ING also. This bank is unreliable, take no pride in customer service, pay no heed to customer's years of loyalty. This is a horrible institution that Westpac should cut loose. What a joke.
Worst bank I have seen entire my life
I am trying to settle my home loan over a month now and still struggling to get it done. BOM has the worst customer service. I have to wait at least 30 minutes to get the line even after they will happily give you a NO UPDATE. Don’t even think to go with BOM it will waste your time and money. They doesn’t care about your needs. You will be helpless. WORST BANK.
Worst bank - Bank of Melbourne, St George, Westpac
Haven’t even been with this bank for one year and I have had sooo many issue with them. First I bought something which they thought was fraud. Not only did they cancel my credit card but all my accounts and loans. Ten told me I had to go in all to a branch to verify my identity. It was a weekend and no branches open at all. I couldn’t even spend $2 of my own money on a bottle of water.
Today I found out that if you move your home loan to fortnightly that you pay additional per year because you pay half of the monthly payment x 26. Not the appr...
very slow service
Very slow processing payments from my bank using b pay to BOM credit card. Made payment March 31st still waiting today April 7th to be processed. Other multiple financial companies can process my payments with in 24 hours. Not good enough BOM . They say payments will always be processed in a timely manner. Never happens.
Personal banking support staff require training
I have been with Bank of Melbourne since 2008. I seldom need to phone the support staff but I have yet to have one single positive experience with them. It is not only the lack of knowledge or access of any information on their side, but also the obvious uncaring attitude towards customers. Two years ago the support person put me on hold for over 20 minutes for a transaction query, just to come back to the phone to continue to be rude. Earlier this month was the first time I needed their assistance since then, as my card was expiring. With appr...ehension I made the phone call. I was told I would only be allowed to ask about the replacement card after the 25th, they couldn't help me. I phoned back today, the 24th, considering it is February and they actually then agreed to take the call. They don't know if any card had been sent out, they need seven working days to cancel and re-issue a card. And they have no advice for my upcoming direct debits, but will cancel my current card immediately. Uncaring, unhelpful, I wonder why they are even there. Moving my accounts to ING now.
Variable rates that do not drop
Home loan variable rate is 0.5% above what their new customer rate is online. Just get the ring around when asking for them to match that rate. Hoping to pay it of asap so I never have to deal with these charlatans again.
Best experience and best service
We have got 3 loans with bank of Melbourne and always happy with them. never had any problems, recently purchased a house and Benjamin (the lending manager) was really helpful and caring , we had no drama. easy we got the loan, he really did his bets and just wanted say a big thank you to him.
I have been bank of Melbourne customer for years and never had any bad experiences.
After being swindled by a company that went into liquidation, Bank Of Melbourne pursued them and remunerated the amount that was owing to me. I cannot thank them enough, amazing due diligence.
Terrible bank, just when you couldn't find the bottom of the barrel BoM is here
This is quite literally the worst bank ever, which is no surprise as I just found out they are a subsidiary of Westpac which is also one of the worst banks in Australia. First of all I verified everything online when setting up my account then two weeks later they email me asking me to again verify by going into a branch, thing is there is only ONE branch (believe it or not) in the whole of WA and its in the smack bang middle of the CBD talk about inconvenience. Secondly they never sent a debit card which means I quite literally cannot do anyth...ing. Their website is a joke and I happen to find a lot of error forms which is quite shocking for a bank as you're supposed to trust these guys with your money? Customer service is non-existent as they seem to give you the same run around every single time.
Applied for a home loan 3 months ago and they still haven't reviewed the application
We made a deposit on a house and signed a contract. The bank of Melbourne kept delaying our application. has taken them about 3 months to just review the application. everytime we called they said you will hear something from us in 24 hours then weeks past and nothing. We lost the property as well as our deposit due to their incompetencies. Save your money and dignity and do not go with this bank.
Bank of melbourn poor service is disgusting.
I am a long time customer of bank of melbourne, ive had enough of the poor service and not being told the facts. Last week i spent half a day just looking for an email address to contact them, after a long phone call they gave me an email address that was incorrect. They just make it too hard to be a customer while while having a bios that all customers are trying to do the wrong thing. Im very dissapointed.
Worst Bank Ever - AVOID AT ALL COSTS!!!!
Misleading promotions. Call centre staff are useless. Forget to order your credit card for you until you call and wonder why it hasn’t arrived. Closing all accounts ASAP. If I could give them ZERO stars I would....
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