Bank of Queensland Online

I have been a customer of BOQ for many years. But I’ve moved down to NSW and can no longer go into a branch. So I’m only able to contact them via Customer Service (which is an absolute joke). I’ve called them the past three days. Each day I was on… Read more

hold to speak to an agent well over an hour, today it was 1 hour 55 minutes. So I’ve hung up, without any resolution regarding my problem. I’m at my Witt’s end, so much so that they leave me no choice but to change banks. BOQ you are atrocious, it’s disgusting how little regard and respect you have for your customers.

Extremely disappointing experience with Bank of Queensland regarding credit reporting. The amount in question was less than $100 in arrears, yet it was reported to my credit file without any attempt to contact me by phone. My address had not been… Read more

updated correctly in their system, so I never received any mail about the issue either. Prior to this, my credit rating was impeccable. For something so small to be reported without reasonable attempts to contact me has had an unfair and unnecessary impact. After having millions of dollars in lending with Bank of Queensland over the years, I expected a far higher level of service and basic customer care. Instead, this was escalated over a very small amount without proper communication. As a result, I am now moving my loans elsewhere and will not be banking with Bank of Queensland again. I will also be pursuing this matter further to have the credit reporting reviewed and corrected. Kusha, their representative, was dismissive,and couldn't even contact me via phone to have a conversation. Disgusting!

Ok until you want to transfer money. They then locked my account and said to ring this number, so after being on hold for 90 minutes yesterday and 60 minutes today before hanging up , I've totally given up and have no idea where to go from here.

One of the best banks that I have ever banked with. Opening an account was very easy and quick; interest rates are extremely competitive. Would definitely recommend 100%. Show details ·  1

Had an issue with an osko payment not going thru and spoke to a very polite and helpful staff member who rectified the issue promptly. Excellent customer service. Show reply

Ruth was fantastic on Tuesday 11/3/25 as was Jenny today 13/3/25 when I contacted to have my on-line banking restored and had to learn how to generate tokens etc. They were patience and caring personified for some who’s a bit of a Nervous Nelly following a bad experience with technology, and less than good service from a branch. Show details ·  1

Stay away from this bank. Do not go near it. Two weeks ago I discovered that my BOQ debit card had expired. Unlike my other bank accounts with other banks, a replacement card had not been automatically generated and sent out. I rang the bank and after waiting 1 hour to speak to someone, I got the usual apologies and told that one would be sent… Read more

out within 5 to 10 working days.

Two weeks later, nothing. I rang the bank, this time I got through reasonably quickly. After identifying myself whilst waiting to speak to someone, I was immediately asked to repeat all the same details. I explained what had happened 2 weeks ago and that I was still waiting for my new card. I was put on hold, half an hour later I gave up and hung up.

To my surprise, a short while later I received a call back from the bank. I was told that the original card had not been sent and that I will need to wait another 5 to 10 working days for the next card.

My suggestion for anyone considering dealing with the Bank of Queensland is don’t. Look elsewhere, there must be better alternatives.

I transfer money from my BOQ account to anz ! The money didn’t turn up, called BOQ they said because it’s over $5k it takes 1-3 business days to be sent. Wth they hang onto your money for that time make money off it and don’t disclose this ! Closing my account down immediately Show details

Cards and online banking always goes down so you can't access your own money. I've been left without money while paying for so many things now. I carry plenty of cash and will be leaving as soon as I choose another provider. Don't choose BOQ. Show details

CHANGE BANKS TO REMAIN RELIABLE. This is not good. 8 Days now without money. If you buy online overseas, DONT use BOQ or else. 5 BOQ agents lied to me so far, saying yes your card is fine, yes we will call you back, etc. I buy a $2 item from aliexpress as i have done lots in the past. The bank blocks my card and sends the below. Living rural i… Read more

have poor mobile service & are stuck AGAIN. This is the 3rd time too.

19April. 'As a precaution, we have placed a block on your card. To have the card unblocked and to dispute any transactions, please contact our team using the number provided below. Our representatives are available from 8:00 AM to 8:00 PM AEST and are ready to assist you.'

My reply is; 'from your trash help, i will be closing this very unreliable account, leaving a bad review after being with boq for 30yrs n seeking another bank for myself and all my business.'

24April*UPDATE: I ask is this a good place to communicate (online banking), they reply yes. I then ask, Why am i being constantly ignored?? This is VERY IMPORTANT. I HAVE NO MONEY, live rural & dont ignore me this time. Look at my 5 un-answered questions i sent, Why am i being constantly ignored?? This is horrible business practices BOQ is conducting ignoring a customer of 30yrs. Your forcing me to bank elsewhere! 24hrs later and no reply to anything now. 25April *UPDATE: No money still, 2hrs call yesterday with their supervisor [Name Removed]. All sort of ID was uploaded to my regret. He said it was now unblocked as of last night, wrong. No message reply either and he said this is not good and would escalate it to the right department. I have NO money for the weekend now as its Friday. 27April. *UPDATE: No money but a message on my online banking; 'To proceed with unblocking your Visa Debit Card, you will need to contact our support team directly.' I called them AGAIN. 1hr later, supervisor [Name Removed] said its fixed and she will call me back in 1hr to check. She didnt call. I call them 2hrs later to have the agent say they cant transfer me to [Name Removed]. NOW WHAT, AGAIN! I have epilespy and dont need this stress, but they said sorry...... NOTE, she did ring me when i was on the call to BOQ, but it said telemarketer spam, so i didnt answer but it was her they said, when I called back 1hr later again, unblocked now. i checked. I got 1 of their 3 complaints they said they would lodge by email. The actual problem was i said to stop a payment, so they stop and block my account soon after. If the agent told me about this option, being my only account and needing food, i wouldnt have done it. What a MASSIVE hassle and stress. I hope BOQ reads this.

do not bank with this bank!!!!! - if you need help with your account u can ring and ring and ring you will NEVER get thru.. BY FAR THE WORST BANK IVE EVER DEALT WITH IN MY LIFE... LAST MONTH I CALLED 18 TIMES STILL DIDNT GET THRU OVER A 5 DAY CYCLE.. AGAIN MY ACCOUNT IS LOCKED IVE CALLED 8 TIMES SO FAR CANNOT GET THRU- FROM NIGHT OR MIDDLE OR DAY OR LATE AFTERNOON OR A SATURDAY U LITERALLY CANNOT GET THRU ... DONT BANK WITH THEM

Again again and again !!!! So many weekends not able to access my money because all the online services are done not working and of course no one to talk to !! Zero star BELOW ZERO

BOQ USED TO BE A GOOD BANK, we have been with them since 2009. They are a ridiculous bank now, the manager has no authority to do anything, everything goes through a call centre (seriously - why have managers). THERE IS NO PERSONAL SERVICE AT ALL!!! MyBOQ app is attrocious!! The BOQ visa information/statements etc are held on the MyBOQ app (I… Read more

have had and used the MyBOQ app on my phone for 2 YEARS).

You now have to Bpay the Visa account (you can't transfer funds to your Visa now you can only Bpay it like a bill) I tried to make the payment today and it wouldn't work. The app let me select the action "Bpay" and then presented the screen to enter amt, payee etc, However, the screen would not allow me to select the account the money was to be taken from. It did allow me to enter the amount and the Bpay details.

So I went to the local BOQ to have them sort my issue. The manager suggested I delete the app and reinstall. The deletion went ok, but the app would not reload after numerous attempts. I sat there while the bank manager called the MyBOQ app line 3 times. The app uses your mobile number only to load account. My husband has had my mobile number listed for all bank contact. Therefore, my number is showing on his account. (which is fine with me)

However, my husband choosing to use my phone number for bank contact is not permitted by the app. Ok said I just change his mobile number then, no they couldn't do that without him present. The screen showed the same number for both of our accounts on the screens the manager had up. The money was in MY NAME that I was trying to access and I was sitting with them using my mobile trying to load the app. But no they couldn't change the number. I sat there while the bank manager called the MyBOQ app line 3 times. He really tried to fix the problem, but it is useless. The bank manager has no authority to change anything, everything has to go through a call centre.

So how else can I access my money without the app which I no longer have !! I had been on this app for 2 years before today and had my mobile has always been listed in both of our details).

Ok, so transfer all my money funds from my accounts on MyBOQ app to my BOQ classic account. No, they can't do that, if we change the transfer limit we could transfer SOME of MY money to my classic account. Well we THEN had to GO BACK TO THE CALL CENTRE to get them to tell us how to increase my transfer limit on MyBOQ because I NO LONGER HAD ACCESS TO MY ACCOUNTS THROUGH THE APP. Then I was told it could take 1 - 2 business days to arrive in my account. Transferring money from one account to another at the same bank can take 1 - 2 days, how ridiculous!!

I still have money in the MyBOQ app which I have no access too. I will have to either go to the bank again or sit on the phone line to a call centre.

NOW - Instead of accessing your account through one portal, the accounts are across 2 sites. That means 2 access codes, 2 passwords and 2 pin numbers and the portalS do not link to each other.

***DO NOT BANK WITH THIS BANK*** I opened up a savings account but had to follow it up with a phone call due to a few matters….waited over one and a half hours then hung up and called back. I finally got through on the second attempt after a very very long wait… I then asked them to close my account. So I had the account open for a few hours… Read more

and then closed it….I’m thinking if this is the customer service I’m going to get they don’t deserve my business.

The customer care was so Rude and the guy name MK was not even bother or respect the customer . Not professional . I was with the bank for last three months . Not sure how reliable the bank is but I can say the customer service is so bad like no where else. I accidentally gone with them as my Bike dealer doing finance with them . I recommend everyone please avoid them if you can .

seems like BOQ has sold off its credit card to NAB i think, but its a disaster you now need to BOQ webpages and cannot transfer between them, there does not seem ,or i just cant find access to the hundreds of dollars of Q reward points and gives you… Read more

a number to call but im 50mins in so far on hold, I went into the branch last week to open a savers account and was told to come back at the end of the month SO i left and walked across the carpark to WESPAC and had 2 new accounts open within 30 mins, just trying to get my rewards before i remove all my business and dump BOQ, sad really the staff at Kippa ring are lovely.... follow up the next day the call ended up 1hour and 58 minuets and i spoke to 5 people, that was 4 before someone could help me retrieve my reward points

BoQ have become a joke. 2 weekends running they have put a stop on all of my internet banking (we have 4 personal accounts, 4 SMSF accounts and 21 business accounts). You call the so call Scam line and after repeating yourself 3 times and verifiying your ID i now get told one of the business account had a suspicious transaction. They tell my scam… Read more

and fraud department dont work onm the weekends and rather than suspend the one account they suspend my entire internet bank making all of personal accounts inoperatiove. Run a mile and dont look back we will moving our entire banking tomorrow to a new bank.

AVOID THIS BANK - Customer service is none existent. This bank has gone downhill so quickly in so many ways its difficult to list all of the issues. Today I called them with my 5th online problem due to their technical issues which they are reluctant to acknowledge. I sat waiting for 1 hour 50 minutes (110 minutes) for someone to pick up and talk… Read more

to me. When someone did eventually take the call I said, I have been waiting for this amount of time, no sorry, no apology he couldn't care less. I was awarded with a rude "what do you want"

BOQ - Your customer service is absolutely diabolical in so many ways and yes, we are a business customer!!

Absolutely useless customer service, lies, never calls back. Trying to sort out interest payable on interst saving account. Representative says they will call you back never get back to you, lies and more lies. They do not honour interest rates and when you query them they hang up or just do not return calls. Another banking institution supported… Read more

by the government , so that means they screw people and no consequences. I have about 600 in interest owing and they cannot answer me

Sometime ago I submitted a review and gave the BoQ five stars probably because the branch I dealt with was excellent and the staff friendly and always helpful. That was when it was an owner-operated franchise model. Golly, how things have changed!… Read more

We have to make not infrequent funds transfers online and for the 20-odd years as BoQ account holders have been able to phone the Bowral branch and make a temporary transfer limit change to allow larger amounts: the branch knows us, identified us and made the change allowing substantial transfers within minutes. So I called the Branch last week, spoke to the agent there who told me that they no longer could change the limit over the phone and I could either visit the branch - four hours drive - or phone the BoQ line. Apparently the franchise model - owner manager - has been chucked and BoQ are in process of buying out the franchisees. After almost two hours on the phone to I guess Brisbane, multiple to and fro around menus, being answered then cut off - twice - I got nowhere. "[Name Removed]" did call back today - Monday - but seemed unable to help. Sorry, but after 20 years of excellent service this is not good enough. As usual when boards make changes that impact on customers it's always the poor staff and the customers who come off worst. And, apparently in this case, the owner managers.

BOQ "Specialist" banking, a division of BOQ banking. AVOID THEM AT ALL COST !! What a DISASTER this mob are! There are still physical BOQ branches around, and the staff that I have encountered at these branches have been most helpful and polite. However, all I needed to transact at this particular branch was to obtain my credit card balance,… Read more

but I could plainly see their discomfit when they explained that their regular BOQ branch banking system was not compatible with the BOQ Specialist banking system and that I would have to telephone the special customer service number and speak to a customer service member. I explained that I had already tried calling them myself and had spent more than 40 minutes waiting on line, the reason that I had visited his branch on this particular day. The staff member then attempted to phone them himself on my behalf, which you would think would be a simple matter in itself (A branch staff member making a direct internal banking matter call). Good luck with that I thought. Forty five minutes later (yes, 45 minutes) the staff member was still on "hold" awaiting his turn in the queue. As a matter of fact, the first staff member had already passed the telephone over to his co-worker so that he could take his lunch break without losing his place in the wait queue. After returning from his lunch break, the first staff member resumed waiting on line. We gave all up after 50 minutes. Days later I tried telephoning customer service again, deliberately avoiding a peak time of the day, and was successful after a wait of ONLY 30 minutes,( Wow!) and was informed by a customer service member, whose first language was clearly NOT English, that I would have to download the "APP" to obtain any transaction details. When I explained that I could not download any "APP" and by the way the actual word is APPLICATION, she said that she couldn't help me and hung up on me. Oh, and don't bother trying to contact them via their website through their messaging service, as they never do reply. I know, because I have tried that TWICE without any success. I was originally with Members Equity bank (M.E.Bank) who were an excellent bank with top staff members, but as soon as a merger with B.O.Q. was announced I knew there would be problems, and I openly expressed my concerns. It is always the case!

WESTPAC took over the Commercial Bank of Australia in 1982......Disaster for staff, branches AND account holders. Read my previous review on this matter!

WESTPAC (Again) took over St George in 2008....Another disaster for staff, branches AND account holders, and also read my previous review on this matter!

I can guarantee that if there is ANY reply from BOQ regarding this post it will read "Dear Kelvin...thank you for your feed back. We are truly sorry that nonsense nonsense nonsense nonsense ..........etc etc etc " But nothing changes, no contact is made, and incidentally has anyone checked the stock exchange trading graphs lately?? BOQ has been in a steady decline since 3rd March 2022 (High of $8.71) currently trading today 19th Jan 2022 at $6.51. Maybe time to sell? or move your money out?

Here it is the 27th Jan and here is their predictable reply: Bank of Queensland 2hours ago Hi Kelvin, thank you for sharing your feedback. We're sorry to hear about your experience and sincerely apologise for any inconvenience this may have caused. Kind regards, Team BOQ. They have my address and my phone number, BUT STILL NO CONTACT. Unbelievable!!