BankSA Online

Trying to report an issue with potential fraud on my credit card during a weekend. Very very stressed. But could not get any help whatsoever on a Saturday afternoon. Only a very average and st^pid AI called Sam - NO HELP WHATSOEVER. I have been with the bank since 1982 for hell sake! I will be researching other banks or credit unions now, that is for sure.

The Bank SA app is hopelessly temperamental. For all the claims about ease of use it isn’t and don’t make the mistake of ringing to get help. I am currently in the process of closing my accounts with them. Of all the banks I deal with they are the worst. Show details

The website is buggy as hell. I tried to sign up for a credit card but got stuck halfway through the process because the page wasn't loading. I tried to refresh and got spammed with dozens of one time passcode messages I didn't request. I tried to log in again and the same thing happened. Then I got a message about them having technical… Read more

difficulties. No support available other than phone if you are not already a customer. Absolute nightmare of a bank.

Has to be the worst bank ever. they don't know what they are doing called credit card and have been on the phone for 2 weeks looking for an account closure letter. keep getting told you will get it with 48 hrs. you can get through to them on the phone the chat line is hopeless. I still don't have the letter and it's holding up my mortgage approval. avoid this bank at all costs. Show details

What an appalling banking "service." Yet again, I am locked out of my account - online and app. Suddenly, without warning, they changed the login procedure and, while I am overseas, it is extremely difficult to regain access. Why do they keep doing this? Are they reacting to a built-in security issue? I don't know, but no other bank is doing this… Read more

to me. My first job, when I get back to Australia is to close this awful account and give my business to someone who cares about their customers.

ZERO STARS. Unacceptable amount of time to transfer funds from BankSA to ANZ. I can transfer funds from my PoliceCredit Union account to my ANZ account instantly. I sold a car and the buyer transferred the payment from BankSA to my ANZ account. Why didn't the money transfer instantly? Where did it go for the now 48+ hours I am waiting to be paid,… Read more

and he is waiting for his car. UTTERLY UNACCEPTABLE GIVEN OTHER BANKING INSTITUTIONS INSTANTLY TRANSFER FUNDS. LIFT YOUR GAME BANKSA

Horrid Customer Service – trying to get help for overseas transfer issues. I ring up and the foreign lady puts me on hold after waiting for sometime and doesn't get back to me. So frustrating. Why don't you look at the horrific reviews you are constantly getting and actually do something about it. Show details

Remain unable to open an account after 5 hours and 11 phone calls. Gave up – I would give no stars but that is not an option. after 5 hours and 11 phone calls, I remain unable to open an online savings account. Their telephone lines are set up to give you 1, 2 or 3 options and then when you hope and hope to be put through to a human, they just cut you off. The "Links" they insist on sending to your mobile don't work. They… Read more

tell you to go to a Chat button but there is no chat button on the screen. Joy told me to pop into an account to verify my documents because the 'verify documents' didn't work, but I am a half a continent away, on the east coast. Absolutely impossible.

Online is rubbish and good like finding a person to help... they dont exist.. your stuffed – Horrible experience using their online systems, then good luck with finding a person. Since they have no real people you would hope online works. And.. it doesn't!! Same experience with all their partners and other owned banks (Bank of Melbourne, St G, SA Bank). Bad Bad Bad stay clear.

Disgusting service – Disgusting bank! They rang me up and asked about my personal finances... Then I had trouble getting a new debit card and too top it off they aren't processing my weekly wage fast! I was with another bank and my pay was in friday every week, now since switching back to bank SA they process it on a Saturday which is ridiculous!!!

Completely negative – This bank is be most useless in the southern hemisphere. Avoid. They interrogate you to confirm your identity after waiting on an hold line only to tell you they cannot assist and that you need to visit a branch. What a joke. Don’t waste your time like they did mine. They have zero respect for their customers.

Phone service useless – They gave a phone number for terminating a Term Deposit. None of the menu items enabled one to do this. Just rambles on - clearly a robot. Such a waste of time calling them. Show details

Terrible service – Buggy app, poor help desk response, all phone prompts designed to stop you from reaching an operator. Will be leaving the bank as soon as possible.

Will never try to bank with them again – Opened a Freedom Account last week. First it took me about 30 mins to log in to internet banking the first time, ended up using my mobile before it worked. Noticed something was wrong, so looked up my contact info to find my phone number was wrong, corrected it, keep logging in to find it keeps changing my phone number, what? Also have to keep… Read more

changing my password and security code because they " Can't verify my details " during log in. Got a email today, they want more information including the basic ID needed ton open a bank account, that they already have, plus are demanding MORE HIGHLY sensitive information via something called a Individual & Sole Trader Identification Form? What does this have to do with a simple transaction account? Also clearly say on the form, they want my consent for Westpac to collect and store info about my total net worth, racial background and health records?! I certainly will not be letting this happen! Tried to sent back a few dollars that I sent from my other bank to kick start the Freedom Account, and they won't let me! Online Banking keeps telling me that the account isn't a verified account for such transactions! What is wrong with them? When the card arrives I will be destroying it due to not trusting them to have it back for security reasons and will abandon the account, hang up any phone calls from them and wipe any emails completely out from my computer for safety. Rather lose the few dollars then my sensitive life info. Even my other two banks that I have been with for decades have never acted like this, nor any has any government office or company have ever asked me for such highly and touchy information. Their threatening to block my account and even close it if I don't hand over the information with in 14 days, so go ahead! It's probably the only the they'll do right ( I hope )! Westpac/Bank SA have now been added to my " Do not deal with " list.

Horrible experience – Filed a dispute and been swinging back and forth at least 6 times with the same questions. Will close my account with them because of this.

THE WORST BANK – The worst bank to deal with. I have had two fraud charges on my card from Facebook. I called to have an investigation, they closed my card and began the process. 10 weeks later, I call to ask about the progress to be told 1 charge has been returned but they have lost the second charge and I need to do another claim and they suggest to close the… Read more

card???? Card was still active. 4 phone calls later and being transferred to the wrong department each time 1 hour on hold, still no resolution. Absolutely pathetic service, actually it’s not service at all. Closing my account and I am will never hold a BankSA account again.

worst customer service – this bank has the worst customer service I have ever seen when contacting the bank for information they do not even reply to calls, or emails, they are professionals at encouraging you to make a complaint which is just there way of telling you join the que with all the other unhappy customers, a polite way to say rack off we are not interested in… Read more

you business. I will be moving all my business hopefully not to one of the big 4 they are all to big for there Boots, and should be very ashamed of there treatment to the people that support them.

Online banking is a joke – Trying to accept loan offer online via phone app and webiste, none working. Whoever the head of your IT department, he/she deserve to be fire.

New account has taken hours of calls and an unuseable credit card – I tried to open an account. I was told I had the wrong account number, but it ended up being a system error. I opened a transaction account and credit card. I was not sent a debit card. When I asked for a debit card my credit card was cancelled and now I can't use it or see my transactions. Every time I call I'm told to just wait and it will fix itself. Show details

Online banking always broken – The system is always down or experiencing issues. Also extremely outdated and difficult to use. I'd be embarrassed to offer such a poor experience for customers Show details

terrible customer service – mobile banking constantly down - CAN (customer access number) isn't recognised by the system, called up did the security questions and told me I had failed my security questions, cardless cash won't work and no estimated time for when the online banking would be back up - Literally locked out from accessing my own money with no solution provided… Read more

except for you will have to go into the branch tomorrow. Not the first time this has happened and all you get is a sorry. Not good enough, not even an emergency way to access your money.

Drive to branch to activate a credit card – Just received a new credit card and I need to drive to a branch in the city to provide ID as there process is broken. We are just about to hit our peak of Covid cases in WA this is not ok. Show details

Avoid this bank – I purchased a item on eBay $1154 via PayPal payment did not go through. EBay sent message please repay well l can’t as my funds are pending l called 5 days later the bank will release my funds after 7 days? Are you kidding? The robot or should l say customer service lady said she could not release my funds. It’s a really bad bank with no customer… Read more

service just people paid to do a job they don’t care about as long as their salary is paid. Just terrible service what can we expect since it’s really Westpac the greedy bank that doesn’t care about you. Shame on you l had important things to pay like a mortgage.

Online Term Deposit Sign Up - Doesn’t Work – Writing this review for Bank SA as we signed up online for a term deposit account nearly two weeks ago and are still waiting for the account to be set up so we can deposit savings into it. We did receive an email 4 days later saying an email confirmation will be sent once the account is set up. That was over a week ago. We went into a branch a… Read more

couple of days ago to see what was happening- the staff couldn’t help and said we’d be best wait a couple more days.

Useless 1300 Service For My Credit Card Application – I applied for a bank sa credit card in early Feb..'you will receive a reply in 4-5 working days'.....Its now 3 march no info..the 1300 service is useless...pressed '1' for the service re credit card info re my appln - would not even register the '1'...terrible..and I am actually ring to pay them $$'s for the card.

Can't access my data – Forced to switch to eStatements (they charge $3-4 per account per month for print) they only keep 6 months of data accessible online. What a joke! Now I must pay and wait to get each monthly statement so I can complete my tax returns. I have been with the bank 36 years but now I am going to move to a bank or credit union which allows me to access my data. They have it all sitting there in their computers, it's just plain lazy and cheap. Show details

Very Slow at Processing Transactions – You would think in this day and age with fast payments etc that BankSA would have updated the speed in which they process transactions. I have had transactions pending for the past 6 days. Yet my other bank processes transactions simultaneously. I know it’s not a huge problem if you regularly checkin and check your account balance, it is just very behind and backwards with how far other banks have progressed. Show details

Monumentally incompetent – We transferred to Bank SA about 3 years. All went well until a new manager was appointed. He was referred a matter that required further action involving a refund from a credit card. This was never actioned. Complaints further up the line resulted in obfuscation and incompetence which meant that we have lost a sizeable sum. We will be closing our account. If I could review this bank negatively I would.  Show details

BankSA The Disgusting – I have been 10 years with this bank. I had Retirement account, because the interest rate was the lowest of all banks, I wanted to open Incentive Saver account for higher interest rate. I went to a BankSA branch and asked them to open that account. She looked the screen and said that they could not do that. This was something that I have never… Read more

heard before from any bank. I stood there for a while processing what had happened. When they noticed that I was not leaving, one staff approach the other one and they whispered each other for a while, then she said that they would open that account. I was very disappointed and a few days later I wanted to transfer my money to another bank but it did not work, I told them that, and they said that they had fixed the problem. The I tried to transfer money again but it did not work again. Right after that my internet banking suspended and put a block on my account without any notice or explanation. This caused me having no money at all for days. I had to make many calls to the bank and they made me go to their branch two times and waiting there for 45 minutes. They said that it was fixed but it was not. As soon as they removed the block from my account I transferred all of my money to another bank. Now I get 4X more interest for my money. Well done BankSA!

Charging $5.00 for tap and go – Charging$5.00 a month when we are encouraged not to use cash bit of a windfall in these times? Reduce to $1.00. Also your costs for deposit boxes have gone up. Please address these issues. Show details

Three months worth of bank statements, missing somewhere between South Australia and Manilla? – I have been with bank SA for the last 29 years. Almost a month ago, I applied for an unsecured personal loan with Bank SA (my fourth in the last 25 years) and was given conditional approval after I submitted the required documentation. (Which I did) However, it doesn't end there. Some three weeks later (and I do understand that COVID-19 is slowing… Read more

everything down) I got (another) repeat email request asking me to resend the same documentation, I have already successfully submitted. (I ended up getting no less than 11 of these reminder notices.) So I ring up and wait and wait and wait, (average wait time on the phone is 55 minutes plus) and once I get through to someone, I get told to ignore the message, its auto generated. So I do, but today I get another SMS message asking met to call Bank SA (or more precisely their call centre in Manilla) I do this, (wait, wait, wait) to be told, that I now have to resend three months worth of bank statements from my primary bank account, which is not a Bank SA account. I ask why? The CSO on the phone becomes very cagey and said its because he has to send to another department. I reply, well then just email them the file. Its not like the document was printed out in hard-copy and then gaffer taped to a pigeon, that was then pointed in the direction of the Philippines??? (He didn't understand my humour as his English was rudimentary to say the least) Then he said, its the responsibility of the customer to maintain all documentation, not Bank SA's. By this stage, I am starting to get a bit nervous and I ask, well where is my document right now? He replies he doesn't really know, but he will look for it a bit later when he has more time, but in the meantime, I need to resend three months worth of online statements. I told him, I was not going to do this, because I don't know what you have done with the last lot I sent you. And here is where it gets even more concerning. Since sending Bank SA three months worth of online bank statements from (deleted for privacy) Bank, I have had no less than three Cyber attacking attempts on my bank account. (Deleted or Privacy) Bank, notified me on the 21st of March, that my account had been hacked into no less than three times by overseas persons. My other bank fixed the issue, but not before my visa debit card was cancelled, my pin number changed, and a formal investigation was lodged with the fraud team of my (deleted for privacy) bank. My other account with (deleted for Privacy) Bank has never been hacked into BEFORE and only since is sent my online bank statements to Bank SA re my online loan application.

I have lodged a formal complaint with AFCA who have accelerated it, due to serious concerns around possible breaches of privacy/confidentiality and I have emailed St. George Bank (who owns Bank SA) asking for a response. And no, after almost a month, I am still waiting for an outcome re my personal loan application.

Excellent online features – I have been with Bank SA since 1985 and have enjoyed their products and services for many decades. Now in recent times it has been great to be able to use their online features. Online banking with Bank SA is very user friendly. Show details

Behind the times – Been with the bank for twenty years. Always behind the times. No phone pay on android for debit cards. Customer service is always slow and unhelpful. The phone app is limited in features. How about bring the bank into the modern age.

This bank is good, but it has some serious flaws – I've been with bank SA for almost 3 months after leaving them in 2013 for taking half my pay every fortnight in bank fees! Previously was with them for 5 years. This bank has been useful and reliable until i started noticing NON transacted money going missing. There will he no transactions, the outgoings dont add up to how much is missong etc my… Read more

balances will just end up a solid 0.00 I've lost almost 300 bucks today. Nothing to show for it. Got dismissed by the bank saying i missed something. So i counted every single transaction from the original deposited amount, and what it came to at the end i should still be left with 300 bucks!!!!!!!! So angry. I will be changing banks and actually taking these lot through the OMBUSMAN SA if my money isnt returned. It wasn't just money. It was the last of my compo

This is a joke – Extremely poor service and slow service avoid this bank they stuff you about