BankWest Online

Contacted customer service to ask about transfer issue to a newly opened transaction account. Received a response regarding savings account, which was completely unrelated and irrelevant. Always a huge red flag when customer service can't understand a basic question. Either so careless that they can't bother reading it or so incompetent and… Read more

illiterate that they can't comprehend it in the first place. Regardless, can't possibly trust them with anything money related. Guess this is what happens when a bank hires people who should have never gone past Fiverr gigs for $5 an hour.

Be very wary of banks that require a selfie. You cannot get a new face issued when they get hacked. And they will...eventually. And when that happens they will only say "sorry, we did our best to keep your personal details safe". Yeah right. They only tell you that a selfie is required at the end of the application, after you have already given them all your personal details and ID. Without a selfie you cannot finalise the application. Show details

After many years as a loyal customer, I have reached the disappointing conclusion that Bankwest has become one of the most unsophisticated and uninspiring banking institutions operating in Australia today. What is most striking is not simply the charging of petty fees — though that alone speaks volumes — but the complete absence of refinement,… Read more

loyalty, and customer respect in the way the bank now conducts itself. There was once a time when banking institutions understood that trust and long-term relationships were assets to be valued. Bankwest, unfortunately, appears to have traded those principles for short-term revenue and administrative indifference.

Intended to open a new saving account with bankwest but was unable to verify my ID through the app and verification in person at the Australian Post twice. Received an email stated that my Australian Post verification was failed and asked me to call… Read more

customer service for assistance. I waited for 45 minutes to get connected to a customer service, was told the reason for the failed verification was because the scanned image of my ID was not clear and asked me to resubmit my verification form at Australian Post. I went to Australian Post to see the same person who did the verification me, she was surprised for the reason of failed verification. She did the verification process again and even show me the scanned ID to make sure it is clear before the submission. However, I received a failed verification notification from Bankwest again. I rang Bankwest customer service again but decided to give up after 1 hour of waiting.

Fact. I am physically revolted by this bank of whom I have dealt with for over 50 YEARS. The Customer Service of Bankwest before the Commonwealth Bank purchased it, was amazing, second to no one. Yet from there it fell, from Awesome to average,… Read more

Always reducing staffing levels, empty teller windows, long ques, smaller branches. Now since being an only online service, it's as if they feel no need to justify such abysmal customer service. Everybody I spoke with prior to the Bankwest sale said the same thing, "The Commonwealth Bank will screw us over." AND... hey presto they have. Profit before people. The commonwealth Bank promised never to shut down Bankwest so they just closed all the branches and went online only instead telling business customers to go to Commonwealth.. .

Why does it ask which branch ??? there isn't any?????????????? Same as trying to message them yes tried the app! not working!!!! Tried ringing ITS SUNDAY no working hours at bank west!!! Try message 24/7 WHERE not in the app!!!!!!!!!!!!! result no banking disgusted.Fedup. Time wasted half a day. there isn't a customer relation???

On Friday 30th January 2026 I opened an Easy Transaction Account for when I go overseas because there are no fees and the app is much easier to use so I would highly recommend opening the account for overseas travel. Show details ·  1

Bankwest customer for over 30 years and totally satisfied with the service Never, not even once had any problem and anything i needed the personel at the BANKWEST did their best to assist me THANK YOU EVER SO MUCH BANKWEST slavko ivicic

I actually like the clean look of the app and I'm happy that you can now search transactions. I also think the virtual cards are a cool feature, I don't like using my regular card details online.

What a joke the bankwedt app is try& get in touch with customer service online can't connect yo anyone its keeps saying taking longer than usual to connect so I gave up on that after 1/2 an hour tried calling them but eventually had to hang up.afer about 30.minutes as well customer service what a joke next they'll be charging you to talk to a real human !! Show details

What a terrible bank, they changed the window for credit card payment, so now if I pay my credit card every fortnight, I miss the payment window, and I get a $25 late payment fee. I feel sorry for the people on the chat. who have to deal with angry people every day. Show details

Terrible customer service and a horrible app. The deliberate obfuscation is cynical to a degree I have only encountered with Vodafone. It is rare you can even get in touch with them, and if you do throught their messaging app, the "customer representatives" can't actually do anything and refuse to give contact details for anyone who can. Show details

Idiot bank - never ever dealing with this joke of a bank. And recommend people not to apply either. Perfect credit score and service capability and they don’t give you a credit card with minimal limit without any reason. Never to be dealt Again!! Show details

Costly and frustrating. Wanted to transfer funds to another Australian bank. Above daily limit, so wanted to raise limit. On hold for hours. Tried their message app , it said ring a different number, Rang that number on hold for 1 hour, tried message again, they said I shouldn't have been given that number. After about 4 hours they finally did the… Read more

transfer, well they took the money out of my account but it has not been received by the other bank 2 business days later ! I now have a large amount of money in limbo, not earning interest from either bank, and all they can say is 'it's being processed, may take a few days '. They should have warned me first. I will close my accounts and never use them again . Worst bank service I have ever come across !

Worst customer service experience. I applied for a credit card but received very little information throughout the process. There was no clear confirmation of the bonus Qantas points before accepting the terms and conditions. When I called for clarification, the representative simply referred me back to the promotional website - which can be… Read more

changed at any time. Despite asking specific questions, they continued to provide incorrect information about the bonus points being offered.

Due to the lack of clear communication and inaccurate advice, I cancelled the card immediately. It’s very disappointing that they couldn’t even provide correct details about their own product.

It cost me over aud100 to make an international call only not to be able to resolve the issue. I'm over it - changing. UPDATE - I changed. The difference is like being able to live again. After 30 years of banking with Bankwest and their foray into a failed attempt at digital banking is astounding.

Zero Star services if I can share very terrible customer services, need call back to verify my info how can I verify the one call through hotline is from bank and they insisted this is bank policy kept waiting three call, for each 45 mins wait time at least what a rubx services provides, very bad

Terrible customer service.you can wait on the call for more than an hour but still not guaranteed to get one. So I tried the message. but they are servicing multiple customers at a time. So they are just impatient to get off the chat. you can get abrupt call or message disconnects. They dont believe a customer if they are calling .Over all its been a terrible experience with Bankwest.

If I could give 0.5 stars, I would. The online support is passively aggressive and extremely unhelpful. There is no clear explanation and no real customer service when you need assistance. I’ve been with this bank for almost 7 years, but after this experience I’m seriously considering leaving. Very disappointing. Avoid if you can. Show details

Trying to gain access to some of MY MONEY ($85k) today to purchase a vehicle. Effectively I cannot have my money as I need it. BankWest will not increase my limit to withdraw or transfer that amount. Only allow $20k same day, or $50k on 1-3 day transfer. Also, can’t do bank cheques, of course, because they have nowhere to issue them (could make… Read more

an arrangement with CBA, or AustPost maybe, if you cared, but you don’t). Went to my account with WestPac - immediately increased my limit to $85k and payment made by OSKO, so the money was transferred immediately. So tell me again why BankWest couldn’t do that ? If you don’t want to offer retail services, then don’t pretend to be a retail bank, when really you are just a [bad] joke.

Spend 6 days and 12 hours waiting to talk through agent but not success and a machine called me when i asked to call me back and when i pickup no one talks it hang up

I have complimentary travel insurance with my Bankwest Platinum Credit Card. Whenever I try and speak to someone in the Covermore insurance area for a pre-existing medical condition you will wait a minimum of 60 minutes (today i waited 1hr 41 mins for the phone to be answered.) This is totally not acceptable or anywhere near good enough.

Terrible service all designed to make any complaints take more effort to be resolved then its worth. Don't worry though because if you ow them 4 cents they'll let you know through ten emails five texts and a nock on your door before you can open the app.

After a simple interaction and query online this then lead to multiple phone calls and being fobbed off, passed around, lied to, left on hold for over one hour ( " hang on, there's no one in the queue to that department, let me transfer you ") Another wait. This bank is beyond bad and useless. God forbid you had actually had a major problem with your money.