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BankWest Online

BankWest Online

1.4 from 87 reviews · View Statistics
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Reviews

1.4
87 reviews
  • Transparency
    1.5 (65)
  • Customer Service
    1.5 (71)
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Jason
JasonGreater Melbourne (Metropolitan), VIC
  • 8 reviews
  • 3 likes

Pre-approval means nothing. Avoid!!

published

We sort pre approval prior to making an offer on a place which was approved after submitting all our financials and formal bank valuations. We decided to place a deposit on a place that was $45k cheaper than our pre approval and this was valued at the purchase price.

Nothing changed except for more income and the formal approval was declined. Still a strong chance we won’t see our deposit.

Unethical and lacks integrity. Plenty of other lenders. I would avoid this one.

Transparency
1/5
Customer Service
2/5
Memememememe
MemememememeSydney Surrounds, NSW

Welcome to 1980 banking

published
Transparency
1/5
Customer Service
1/5

Other Banks

 
 

0.0
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Stacey W.
Stacey W.Sydney, NSW
  • 2 reviews
  • 1 like

Taking your money as daylight robbery in fees - the most appalling company values - they do not give a damn about you

published
Transparency
1/5
Customer Service
1/5
Alana W.
Alana W.Hunter Region, NSW

Unacceptable phone banking

published

47 minutes on the phone (and counting) waiting to speak to someone. All I’m waiting for is a payout figure. One figure!! Unacceptable. Can’t wait to move my business elsewhere!!!!

Customer Service
1/5
Incentivised Review No
TopicGeneral Transactions
Banks

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Josh D
Josh DCharlestown, NSW
  • 2 reviews
  • 3 likes

Gotten worse and worse

published

I joined Bankwest in 2010. It had excellent customer service, and real branches in NSW then. Now they have closed all their branches and you have to wait at least 30min on hold on the phone to do anything of importance. The staff are now FAR less professional, for instance use your first name by default whereas in the branch and over the phone they used to address you properly. I have had to call them for 2 separate reasons in the last few weeks, and both times the staff have given me completely incorrect advice which has wasted my time. It feels like you are calling centrelink now.

Transparency
1/5
Customer Service
1/5
N A.
N A.Perth, WA

Absolute rubbish

published
  • Thumbnail
Transparency
1/5
Customer Service
1/5
Andrew C.
Andrew C.Bruce 2617, ACT
  • 2 reviews
  • 1 like

Perfect customer service

published

I have been with them for 5 years.
They helped me get a refund for a purchase made via credit card that the vendor refused to refund. Never really needed help from their customer service but they came through when needed.

Transparency
5/5
Customer Service
5/5

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John
John
  • 3 reviews
  • 1 like

Worst service

published

Very poor service. Don't like us to call them for any loan or mortgage. They want us to contact agents. Poor customer service. 30 minutes to pick up a call.

Transparency
1/5
Customer Service
1/5

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DMC
DMCSouth-Eastern Region, NSW
  • 3 reviews

Worst bank ever

published

Changes accounts without consent. Excessive interest rates. Few branches. Repeatedly given customer service reps who are on holidays. Grossly undervalues property. Had to go to Banking Ombudsman over their behaviour

Transparency
1/5
Customer Service
1/5
Incentivised Review No
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Daniel
DanielPerth
  • 3 reviews
  • 7 likes

Nothing ever works

published

Applied for a car loan back in 2019, wasted an hour going through the application process only to be knocked back for no reason given so got finance somewhere else. And trying to set up automatic payments is impossible, sometimes it makes payments other times it decides not too (also for no reason given) so bills have to be paid manually like the dark ages.
Had loads of other issues with this lot and everytime I want to do anything banking related I get anxiety knowing that there's a problem with ABSOLUTELY NO EXPLANATION!

Transparency
2/5
Customer Service
2/5

If possible please stay away

published

Takes at least an hour or more to talk to someone in customer care, doesn't matter which day or time of day you call. Bank would not provide clear details on the loan settlement and the transactions logged for settlement are so unclear that it would not be possible to decode. Call them and get dropped in between after waiting 45mins. Payment limits are also very silly, OSKO restricted to $5000 per day and pay anyone restricted to $20,000, total transfer limit of 20k only per day including osko.. Other banks are doing around $50k and $100k transfer limit. Why cant this bank increase the limits?, except for home loan interest rates, nothing else is good about. Service response times is big 0.

Transparency
3/5
Customer Service
1/5

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garryhourigan79
garryhourigan79Greater Melbourne (Outer), VIC

Wow. Just wow.

published
Transparency
1/5
Customer Service
2/5
Banks

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Davaar Dan
Davaar DanMetropolitan Adelaide, SA
  • 5 reviews
  • 1 like

Rubbish CEO

published

This CEO couldn't run a bath! Once it became Commbank's crap it became garbage! Untrustworthy, rubbish website, long phone queues. Exhausted staff (but polite).
Garbage CEO.
Don't bother! Go straight to parent Bank - Commbank

Transparency
1/5
Customer Service
1/5
hamishs
hamishs
  • 7 reviews
  • 6 likes

Great until its not

published

Fine enough until you are stuck having to call them for anything, then you need a few weeks leave saved up to wait so you can wait on hold until you get through to someone.

Transparency
3/5
Customer Service
2/5
Incentivised Review No
Oli
Oli
  • 4 reviews
  • 4 likes

Shocking bank

published

Wanted to transfer some money. My own money. But there is a limit. They asked me to call which I did. Left me there waiting for 45minutes listening to their stupid as. Then wanted to increase the limit for just one hour (we're not talking millions here, just a few thousand). Wanted to know to whom and why. That's not their business isn't it?
I was going to be late for work. Then their BPAY system would not find the correct receiver. (GESB).

Eventually gave up. Am now using another bank. Never agin with this mob.

Transparency
1/5
Customer Service
1/5
See all BankWest reviews

Questions & Answers

hardinlaw
hardinlawasked
Online

What is the reply paid reference and address I should use to write to BankWest to attempt to resolve ongoing disputes?

2 answers
sammy
sammy

ask the bank

hardinlaw
hardinlaw

BankWest is the most secretive and obstructive organisation I have ever had the misfortune to deal with. I have asked the bank on a number of occasions and been fobbed off. This bank has lied, obstructed, misinformed on a simple attempt to have an additional card issued. Every time I have followed the directions given the goal posts have been moved. STAY AWAY FROM THIS BANK.

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