BankWest Online

I recently joined BANKWEST for business banking. Online banking is always difficult because it is done at a distance but I have been with several online banks and my customer experience is awful every single time. BANKWEST is extremely counterintuitive in the following areas:

Language is confusing - every payment made has a reference to the BANKWEST bank account number not the bank account number where the payment is made to
Processes are difficult and complex
- setting up future payments requires multiple steps and assumes you know what is...Read more

Maybe CBA sucked the life out of Bankwest because the service used to be good and innovative. Been with them for over 7 years and it seems like they have frozen in time. They still don't do international payments, they hardly have any business services and they have non-existent business team.

As mentioned before, don't bother with credit cards through them, you'll just get rejected - even if you're on a high salary. All their loans/credit cards are a super expensive rate too, honestly, any bank is cheaper than these guys.

Had a dispute paym...Read more

I attempted to lodge a Business account with this bank. 3 weeks later, my business partners and I were told that our application had expired, in spite of us all going to the bank to provide the signed documents, albeit at different branches as we live across Australia.

They had assured us that everything was good to go, and there would be no issues, but this ridiculous bank wasted 3 weeks of our time, forced us to take time off our job to get all of this done, make several phone calls, and email documents and still was not able to provide us ...Read more

Bank delay of tranction. It's not proper plan no opology for that even there own inconvenience when I was talking to this lady wasn't response properly she is having her breakfast while talking been rude.better to learn or training how to speak to customer.Bad customer service I been 5 years..it's not really reliable currently.customer experience is very worst.better when 5 year back.I made the tranction 2 days ago it wasn't processed yet even not mentioned also customer service quite bad while chat.One of bad customer service waited for 20 min...Read more

I have a bank cheque posted to me a long at least 3 months ago but only needed to use it last week issued two in two separate days. One cheque was okay but the other cheque was declined . I have been calling as why it was the case many times, each time gave me different explanation. Was asked to go to one of the few branches to identify myself again. The receptionist was the rudest ever receptionist. The manager was the worst inacapable person. The initially saying I have never had my signatures in their records. And told me that was why one of...Read more

Applied on line for their Qantas MasterCard as I’m going over seas and it looked good. Sent my payslips and other details they required. Few days later I called and was told that it’s been looked at. The next day I received an email asking for same information including payslips. I sent it again then I phoned to ask if they got it and was informed that they received it. The next day I received a request for my payslips again. By then I was getting frustrated. Again I phoned and was advised it was a mistake and to ignore it. By this time I have...Read more

We opened a home loan account on 18th July. T
1. They repeatedly got our address wrong, sending all our personal loan docs to the wrong address, and then, after we complained and gave the correct address (which they already had on the docs we had filled out), sending our credit cards to the same wrong address.
2. They repeatedly got our email addresses wrong, despite having documents which we had filled out with the correct email addresses. After 3 phone conversations to complain about this issue, they still had one of our (my) email addres...Read more

Had to follow up on my credit card application almost 10 days later, after I sent all paperwork, including payslips. Then had to explain my payslips (my employer’s accountant should be doing that - he’s got all details, not me). Then had my application rejected because I couldn’t close my other credit card (owing about $500) straight away. Apparently, they don’t care if I cop a late fee or non-payment fee because my old credit card has plenty of auto direct debit payments. And it WILL take a while to sort them out and set up new direct debit pa...Read more

This trainwreck of a story begins last year when I got married. I applied for the Bankwest Zero Platinum Mastercard (no intl fees so it looked like the perfect travel credit card to take with us) in 2018, about a month before my wife and I were due to leave for our honeymoon. I thought, there's no possible way that a credit card application could take that long right?

WRONG - The card arrived at my parents' house the day after I left for my honeymoon, as if it was part of some cruel joke. I never used the card in the end and it was cancelled d...Read more

the second they realize your in financial troubles they make it their business to ruin you.
currently my account is being overdrawn with no explanation. STAY AWAY!
I post my grief when they ask for feedback but never get a reply, I guess they know due to the financial problems us everyday people have no finances to pursue them in court, in fact they bank on it with hollow apologies and offer 'compromises' that seem to add to up exactly their fees. Perhaps that's the game, make up these fees.
I signed up with a fixed rate HL and forfeited alot o...Read more