worst bank by far in Australia
Shocking customer service, only empty promises and they won't even cooperate with the Financial Ombudsman after numerous attempts to resolve the dispute over absurd fees and charges. The bank should be closed down for business.
Bankwest by far is the best Online Bank I ever had out of 8 others
Helpful staffs understanding your situation and honoured as promised.
Will continue bank with Bankwest for as long as they don't turn into one of those larger banks which are less customer focused over time.
- Verified customer
Credit Card Application Denied
Applied for a credit card for overseas travel, was denied. Excellent credit rating, own our own home and investment properties, both on a good income. No reason given, can only assume, reading all the reviews, that because I work part time only this is the reason. Looks like we dodged a bullet - ING offer an account with no international transaction fees which is where we will be going.
* received a letter stating why I was declined - 1. stability of employment - I've only been in my job for 9.5 years (obviously not long enough) and 2. stability of our residence - we've only owned (and lived in) our home for 15 years (again, obviously not long enough).
- Verified customer
Could be great but is counterintuitive and difficult to use
I recently joined BANKWEST for business banking. Online banking is always difficult because it is done at a distance but I have been with several online banks and my customer experience is awful every single time. BANKWEST is extremely counterintuitive in the following areas:
Language is confusing - every payment made has a reference to the BANKWEST bank account number not the bank account number where the payment is made to
Processes are difficult and complex
- setting up future payments requires multiple steps and assumes you know what is...
Started to really go downhill
Maybe CBA sucked the life out of Bankwest because the service used to be good and innovative. Been with them for over 7 years and it seems like they have frozen in time. They still don't do international payments, they hardly have any business services and they have non-existent business team.
As mentioned before, don't bother with credit cards through them, you'll just get rejected - even if you're on a high salary. All their loans/credit cards are a super expensive rate too, honestly, any bank is cheaper than these guys.
Had a dispute paym...ent on my card, they just gave me a canned response asking for evidence after I provided them evidence. They told me to fax a response (lol... in 2019) with 1 day notice or it won't be looked at. This ship has sailed folks, pack your bags, its time to move on.
Such pathetic service!!
call them says plus use online messaging - did that no reply for 10 min so logged in next day
reply was automated and not relevant asking me to call a tel no - that tel no has a message saying use online messaging and we have a 15 min wait time on average - really ??
I walk into BOQ - they know my name and I can email the manager direct.
I will close this home loan - current rate with Bankwest 4.6 % other banks under 3%
disappointed - Anthony
Treat the dead worse than the alive ones
I am the executor of my late mother's estate. I went into the bank to lodge all the forms and prove everything to them. I was told this would take 24-48 hours, ok no problem. It is now the end of the 4th working day and I was told the funds we be in the account at close of business today. Guess what, NO FUNDS. I am sick and tired of this, my anxiety levels are now high and I am being treated like a nobody. I will be lodging a complaint with them also AFCA as this is unacceptable. I cannot wait to close this account and never have anything to do with them ever again.
no tax knowledge AT ALL
I have invest some cash with bankwest, and the interest I earned have been deducted at tfn tax rate which is over 40%, I told online staff and call them to explain that I am non resident and should be taxed at 10% non resident tax rate, BUT NO ONE UNDERSTAND, including team leader, staff member, that's basic knowledge of interest payment tax deduction. anyway, avoid them if you can :(
I attempted to lodge a Business account with this bank. 3 weeks later, my business partners and I were told that our application had expired, in spite of us all going to the bank to provide the signed documents, albeit at different branches as we live across Australia.
They had assured us that everything was good to go, and there would be no issues, but this ridiculous bank wasted 3 weeks of our time, forced us to take time off our job to get all of this done, make several phone calls, and email documents and still was not able to provide us ...with the a business bank account! Thankfully, we have opted for another bank, which is far superior and better with its customer service. BankWest should stay in the West, it has no business opening accounts for people across the East Coast of Australia, I wish I could rate it 0/5, because of the absolutely horrendous experience that we have had with them! If you want to go back to the 1800s, this is the bank for you, otherwise, consider one of the dozens of other options, it will be worth your time and energy, trust me!
Was great now is very bad
They have closed almost all of their branches, and when you phone them there is a 15 minute delay. They are owned by Comm Bank, but you can't do any transactions there. You can't deposit very much cash into the Post Office. They do less and less for you, that's why their advertising campaign is less bank. There is no longer any bank left. Time to leave.
Bad customer service I been 5 years..it's not really reliable currently.need trained the customer service staffs.
Bank delay of tranction. It's not proper plan no opology for that even there own inconvenience when I was talking to this lady wasn't response properly she is having her breakfast while talking been rude.better to learn or training how to speak to customer.Bad customer service I been 5 years..it's not really reliable currently.customer experience is very worst.better when 5 year back.I made the tranction 2 days ago it wasn't processed yet even not mentioned also customer service quite bad while chat.One of bad customer service waited for 20 min...utes in line.after getting the call just given details then I was mentioned my money not been processed last 2 days ready.she is telling system down.i have plan for the money on the same day.but she wasn't oplolize for there fault.she rude while talking cut the line...if you guys stays your life on our money.so better be change you guys attitude while handling any customer.we are just asking our rights.
went for construction loan with BankWest, they keep asking for more deposit money. Now we have either no money to finish the house or no house loan and we are already over $60k invested. They have moved the goalposts so many times and use dodgy valuation firms. Our valuation has been altered 3 times despite valuations supposed to be fixed for 3 months they altered ours within 48 hours costing us more money each time.
Avoid this bank at all costs!
ASIC Registration for opening up a account
I have been trying to open up a business account for 4 weeks and all I am getting from Bankwest the business name has to be open in the name(s) of the individuals I keep telling them log onto the ASIC website and look up the business name and you will see that the two entities are noted including there ABN numbers obviously too difficult to do at there end they keep telling me to go back to ASIC and update the document, ASIC telling me that the document is correct I think the intelligence factor is not quite as high as it once was at Bankwest
Worst ever bank
I have a bank cheque posted to me a long at least 3 months ago but only needed to use it last week issued two in two separate days. One cheque was okay but the other cheque was declined . I have been calling as why it was the case many times, each time gave me different explanation. Was asked to go to one of the few branches to identify myself again. The receptionist was the rudest ever receptionist. The manager was the worst inacapable person. The initially saying I have never had my signatures in their records. And told me that was why one of...my cheque was declined but they allow my other one go. Ironically when I finally collected all of my ID check documents, I was told they found my signature. Such an incompetent manager. Such an disorganised bank. Worst ever rudest ever receptionist. There were no single words of apologies.
Worst bank and customer service ever
Applied on line for their Qantas MasterCard as I’m going over seas and it looked good. Sent my payslips and other details they required. Few days later I called and was told that it’s been looked at. The next day I received an email asking for same information including payslips. I sent it again then I phoned to ask if they got it and was informed that they received it. The next day I received a request for my payslips again. By then I was getting frustrated. Again I phoned and was advised it was a mistake and to ignore it. By this time I have...been waiting for 3 weeks to get an approval. I finally got it and in the 4th week I received my card. Then the fun began. I wanted to register for online banking but that was not possible despite having been issued with a pin. Like others mentioned they couldn’t identify my even with all the information I gave. Instead I have to go to a branch to be identified. This has been the most painful, time consuming and frustrating process I have encountered with credit card application. My advice is stay away from this bank. Sue Brisbane
Most disappointing Bankwest on-line service
Bankwest on-line service kept me waiting for 30 minutes or more to talk to one of their consultants. At the end I gave up. I needed to do a simple payment for my vehicle licence but Bankwest system cut me out. That's why I needed to discuss it directly with one of their consultants. Not happy for sure!
I applied for a zero international fee credit card 5 weeks ago.
Application on-line was simple but the pain starts when they assess your information.
I provided a yearly rental statement, they requested 3 month rental statement.
I had to explain to them that all the information they were after were contained in the yearly statement.
Was looking to get this card before my next overseas trip which was never going to happen.
Customer Service is unbelievably poor, I have no idea what the hold up is but have decided this bank isn't worth my time
Unbelievably poor admin!
We opened a home loan account on 18th July. T
1. They repeatedly got our address wrong, sending all our personal loan docs to the wrong address, and then, after we complained and gave the correct address (which they already had on the docs we had filled out), sending our credit cards to the same wrong address.
2. They repeatedly got our email addresses wrong, despite having documents which we had filled out with the correct email addresses. After 3 phone conversations to complain about this issue, they still had one of our (my) email addres...
Very unhappy with my experience as their customer
Had to follow up on my credit card application almost 10 days later, after I sent all paperwork, including payslips. Then had to explain my payslips (my employer’s accountant should be doing that - he’s got all details, not me). Then had my application rejected because I couldn’t close my other credit card (owing about $500) straight away. Apparently, they don’t care if I cop a late fee or non-payment fee because my old credit card has plenty of auto direct debit payments. And it WILL take a while to sort them out and set up new direct debit pa...yments. They want commitment upfront. For a conditionally approved credit card of $1000. Funny. After my application was rejected, they sent me a letter saying they closed my card, “as per my request”. I DIDN’T request it to be closed - you refused to open it in the first place. And another two weeks later they sent me a letter with a PIN number. For the credit card I never received. Because they rejected my application. Is that a joke or what? Also unhappy with the Source of Wealth and Source of Funds form they asked me to fill out before I even made my first transfer to my Everyday and Savings account. Was that a joke too? I haven’t got any money in their account yet and haven’t even started dealing with them - but they already want to investigate me and my funds. I’m a lawful Aussie citizen who earns wages full time, pays rent and taxes, and everything else lawful people do in this country. How does that become suspicious? Or maybe they’re concerned about my Russian citizenship? Well first, it is racist to discriminate people based on their first citizenship. Second, it never hurts to ask politely before requiring someone to figuratively strip down like a criminal. Other than opening Everyday and Savings account (big deal, yes), they gave me nothing but a plenty of annoyance. They want commitment and trust upfront - without having done anything for me as a customer yet. As if I’m supposed to just put my faith in them without having any history and relationship with their bank. How’s that fair?
- Verified customer
Rubbish Customer Service - these guys deserve to be out of business
This trainwreck of a story begins last year when I got married. I applied for the Bankwest Zero Platinum Mastercard (no intl fees so it looked like the perfect travel credit card to take with us) in 2018, about a month before my wife and I were due to leave for our honeymoon. I thought, there's no possible way that a credit card application could take that long right?
WRONG - The card arrived at my parents' house the day after I left for my honeymoon, as if it was part of some cruel joke. I never used the card in the end and it was cancelled d...ue to inactivity. Fair enough. First crappy experience with BW. Fast forward 15 months and BW advertise 90k bonus QANTAS FF points on their "Bankwest Qantas World Mastercard". PLUS 50% off the annual fee for the first year. 90k bonus points for a measly $135 annual fee? (plus spend requirements of course). PLUS no intl transaction fees. Who wouldn't be up for that?! Fool me twice....here I am writing this review after having waited 30 mins for customer support. They have just told me that my application STILL hasn't moved after a month, even though I have provided all the ID and income check documents. The "case manager" (whom I don't think exists) asked for documents that I had already sent TWICE. How many times do I have to prove my income?? Time after time they provide no update, but when I call to chase them up it takes a proverbial year to get anyone on the dame phone! Meanwhile AMEX approved me for a QANTAS discovery card in 30 seconds, and it never takes me more than a minute to get customer service on the phone. Miles apart....
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Questions & Answers
What is the reply paid reference and address I should use to write to BankWest to attempt to resolve ongoing disputes?
BankWest is the most secretive and obstructive organisation I have ever had the misfortune to deal with. I have asked the bank on a number of occasions and been fobbed off. This bank has lied, obstructed, misinformed on a simple attempt to have an additional card issued. Every time I have followed the directions given the goal posts have been moved. STAY AWAY FROM THIS BANK.
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