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BankWest Online

BankWest Online

1.5 from 24 reviews

See the Best Banks in 2019 as rated by Australians on ProductReview.com.au.

Reviews

Review distribution

5 star
3
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0
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1 star
20

Robert

RobertPerth, WA

  • 4 reviews
  • 2 likes

ASIC Registration for opening up a account

published

I have been trying to open up a business account for 4 weeks and all I am getting from Bankwest the business name has to be open in the name(s) of the individuals I keep telling them log onto the ASIC website and look up the business name and you will see that the two entities are noted including there ABN numbers obviously too difficult to do at there end they keep telling me to go back to ASIC and update the document, ASIC telling me that the document is correct I think the intelligence factor is not quite as high as it once was at Bankwest

Review TypeBusiness Banking

Worst ever bank

published
Review TypeGeneral Transactions
Susan Hill

Susan HillSouth East Queensland, QLD

  • 2 reviews
  • 1 like

Worst bank and customer service ever

published
Transparency
Customer Service
Review TypeCredit Card Application
MrT

MrTPerth, WA

  • 4 reviews

Most disappointing Bankwest on-line service

published

Bankwest on-line service kept me waiting for 30 minutes or more to talk to one of their consultants. At the end I gave up. I needed to do a simple payment for my vehicle licence but Bankwest system cut me out. That's why I needed to discuss it directly with one of their consultants. Not happy for sure!

Transparency
Customer Service
Review TypeGeneral Transactions

John F.

John F.Sydney, NSW

Woeful Service

published

I applied for a zero international fee credit card 5 weeks ago.
Application on-line was simple but the pain starts when they assess your information.
I provided a yearly rental statement, they requested 3 month rental statement.
I had to explain to them that all the information they were after were contained in the yearly statement.
Was looking to get this card before my next overseas trip which was never going to happen.
Customer Service is unbelievably poor, I have no idea what the hold up is but have decided this bank isn't worth my time

Transparency
Customer Service
Review TypeCredit Card Application and New Account

Safir

SafirPerth, WA

Unbelievably poor admin!

published
Transparency
Customer Service
Review TypeNew Account

Anna

AnnaSydney

  • 4 reviews
  • 7 likes

Very unhappy with my experience as their customer

published

Jsmooth570

Jsmooth570Sydney, NSW

  • 4 reviews
  • 2 likes
  • Verified customer

Rubbish Customer Service - these guys deserve to be out of business

published
Transparency
Customer Service
Review TypeCredit Card Application
Edward P.

Edward P.South East Queensland, QLD

Do NOT do business with these guys

published
Transparency
Customer Service
Review TypeGeneral Transactions and Loan Application

Terrible credit card experience

published
Transparency
Customer Service
Review TypeCredit Card Application

Brian

BrianSouth East Queensland, QLD

Applied for home loan

published
Transparency
Customer Service
Review TypeLoan Application

Janet

JanetMelbourne

  • 3 reviews
  • 2 likes
  • Verified customer

Disappointing experience!!

published
Transparency
Customer Service

Petrod

PetrodSouth East Queensland, QLD

  • 2 reviews
  • 1 like

Bankwest don’t understand wait customer service is

published
Transparency
Customer Service
Review TypeBusiness Banking

So bad I don't even know where to start

published

I have had no end of trouble with this bank and all I have is a credit card!! They were slow from the start. Then they randomly stopped sending me statement reminders and charged me interest for not knowing when I had a statement. They were rude when I called up saying that all my other credit card providers send me reminders. Security is obviously also poor as I got hacked and lodged a dispute for fraudulent transactions which is taking them an inordinate amount of time to investigate. It's now been over 4 weeks and they still don't know what to do. Hopeless

Miranda

MirandaGreater Melbourne (Metropolitan), VIC

  • 6 reviews
  • Verified customer

Great Bank

published

So far a great bank, easy to contact (via online chat or the app) and always get a quick response. Great products and simple banking, so far very happy with them.

Transparency
Customer Service
Review TypeNew Account
Anthony

AnthonySydney, NSW

Terrible terrible experience

published

I've been with the bank for 7y, they've progressively become worse to deal with. Unreliable, poor customer service and putting me through hell and back every time I need something.

Transparency
Customer Service
Review TypeLoan Application

JAW

JAW

  • 2 reviews
  • 1 like

Worst bank ever

published

Worst bank ever, I’ve been with them for 6 years and because I moved 3 hours away from the closest branch they have frozen my account! I have a lot of bills to pay and now I’m told that I have to wait until further notice.


Radio silence after being approved for credit card application only to never hear from them again

published
Customer Service
Review TypeCredit Card Application and New Account

Ho N

Ho NSydney

  • 5 reviews
  • 2 likes

They closed your account without your consent

published

The balance in my Easy Transaction Account was $0 and due to personal circumstances I did not use my account for 6 months. Bankwest closed my account without my consent and I only found out when logging into Internet Banking and did not see the account. They deemed the inactivity period of 6 months is sufficient to close an account without notifying their customer. They tried to offer a solution by requiring me presenting myself to a branch and fill out a form so my account can be re-opened. What a joke. No wonder why their branch in Bankstown Centro has closed down and their rating on productreview is so low. Don't bank with Bankwest if you don't want to go through trouble like me and other people.

Customer Service
Review TypeGeneral Transactions

Glen Henzell

Glen HenzellIsaacs 2607, ACT

Gold Term Deposit Account

published

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Questions & Answers

hardinlaw

hardinlawasked

What is the reply paid reference and address I should use to write to BankWest to attempt to resolve ongoing disputes?

2 answers
tony
tony

ask the bank

hardinlaw
hardinlaw

BankWest is the most secretive and obstructive organisation I have ever had the misfortune to deal with. I have asked the bank on a number of occasions and been fobbed off. This bank has lied, obstructed, misinformed on a simple attempt to have an additional card issued. Every time I have followed the directions given the goal posts have been moved. STAY AWAY FROM THIS BANK.


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