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Barefoot Telecom
4.5 from 423 reviews · View Statistics
See the Best Internet Service Providers in 2022 as rated by Australians on ProductReview.com.au.
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Reviews

  • Value for Money
    4.5 (138)
  • Transparency
    4.5 (126)
  • Customer Service
    4.6 (136)
  • Adequate Speeds Yes (112) · No (14)
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Topher
Topher
  • 3 reviews

Internet set up

published

I moved into a new house and required help to set up router. The help I received from the technician (Frank) was excellent. Calm, patient and knowledgeable - I had internet up and running within 10 minutes.

Customer Service
5/5
Incentivised Review No
Contract TypeMonth-to-month
Barefoot Telecom
Rebecca J.Barefoot Telecom
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Ari
AriGreater Melbourne (Metropolitan), VIC
  • 9 reviews
  • 8 likes

No after hour support and a service that drops several times a day! Nothing special about them

published

We have a bundled NBN and mobile service with this company and I have to say it is a very ordinary service provider! No after hour support with disconnections almost several times a day! Nothing special about them! Honestly, I have not seen the excellence sone comments talk about!

Value for Money
2/5
Transparency
2/5
Barefoot Telecom
Rebecca J.Barefoot Telecom
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The reviewer stated that an incentive was offered for this review

Daniel M.
Daniel M.Mid North Coast, NSW

Impeccable product from real people with old-school service

published

This provider is a smaller business operated by 100% Australian ownership. When you call for support you talk to a real Australian! Tonight I talked to Adrian who couldn't have been more friendly and helpful. He really made the experience a highlight of my day. The call was relaxed, caring and not pushy. I felt he gave me plenty of time to explain my circumstances and I never felt rushed. I will be switching from Telstra because they use bots and offshore chat functions, and I just don't get any love. Big thanks to Adrian and the team at Barefoot for demonstrating that communications has not lost its personality.

Value for Money
5/5
Transparency
5/5
Barefoot Telecom
Rebecca J.Barefoot Telecom
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Bugnacious
Bugnacious
  • 6 reviews
  • 1 like

Good responsive. helpful.

published

This review is to say - full thumbs up!
Good service. Real people in a Sydney location pick up the phone or call you back in 5-10 mins.
No messing around with departmental switching junk you get from the big players.

Value for Money
5/5
Transparency
5/5
Barefoot Telecom
Rebecca J.Barefoot Telecom
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Barefoot Telecom

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Jason B
Jason BPakenham
  • 4 reviews
  • 14 likes

5 years on - still amazing

published
Value for Money
5/5
Transparency
5/5
Barefoot Telecom
Rebecca J.Barefoot Telecom
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B Jay
B Jay
  • 3 reviews
  • 2 likes

Customer service has dropped.

published

This is my second review of Barefoot Telecom, my first review was glowing, now not so much.

After my most recent interaction with one of the "customer service" agents my service will be disconnected, have just signed up with a new provider. I went out of my way to recommend Barefoot to my family and friends, now I will go out of my way to make sure that they avoid Barefoot.

For a representative to be rude, condescending and talk over the top of someone is not the service I signed upto, the reason I loved Barefoot was because they treated you like a customer not a number, sadly that's no longer the case.

Value for Money
4/5
Transparency
4/5
Barefoot Telecom
Rebecca J.Barefoot Telecom
Similar opinion? Write a review on ProductReview.com.au!
Lea
Lea
  • 2 reviews
  • 2 likes

Best Yet

published

I strongly recommend this company. This is my 4 provider and by far the best. Price is great, connection is great, customer service is great and very quick response to internet problems. So very happy barefoot. I tell everyone who is looking for a new provider to go with barefoot/mate. Believe me there are some bad ones out there and sadly they do try to rip you off.

Value for Money
4/5
Transparency
4/5
Barefoot Telecom
Rebecca J.Barefoot Telecom
Similar opinion? Write a review on ProductReview.com.au!

Related Articles

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Mike E
Mike EPerth, WA
  • 5 reviews
  • 1 like

Barefoot Telecom Review

published

I have been with barefoot since 2015 and yes there are issues along the way but they always go above and beyond to get things right.
Aussie call centre is a always a big plus

Value for Money
5/5
Transparency
5/5
Barefoot Telecom
Rebecca J.Barefoot Telecom
Similar opinion? Write a review on ProductReview.com.au!

Disappointing customer service

published
Value for Money
3/5
Transparency
1/5
Barefoot Telecom
Rebecca J.Barefoot Telecom
Similar opinion? Write a review on ProductReview.com.au!
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Ken
KenSydney, NSW
  • 6 reviews
  • 4 likes

Rubbish Speeds - They either wont or cant fix it - I wish I could give Zero Stars

published
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Value for Money
1/5
Transparency
1/5
Barefoot Telecom
Rebecca J.Barefoot Telecom
Similar opinion? Write a review on ProductReview.com.au!
Adam R.
Adam R.North-West & West coast, TAS

Hey guys and girls, if your after a fare dinkum aussie ISP look no further than barefoot internet.. 100% Aussie

published

Fast great friendly customer support and 100% Aussie owned....
Very happy couldn’t ask for better.iv had problems and emailed them,and they respond within minutes.. not like Telstra who take weeks.. A+ ++

Value for Money
5/5
Transparency
5/5
Barefoot Telecom
Rebecca J.Barefoot Telecom
Similar opinion? Write a review on ProductReview.com.au!
Wagner S.
Wagner S.Greater Melbourne (Metropolitan), VIC

Exemplary service

published

The support team from Barefoot Telecom have gone out of their way to assist me in providing a solution to my case. The modem was misplaced by the courier company and the manager of the team looking after me, call me directly to offer support.

Very personalised assistance, timely, friendly.

Efficient and effective solutions.

Thank you team!

Value for Money
5/5
Transparency
5/5
Barefoot Telecom
Rebecca J.Barefoot Telecom
Similar opinion? Write a review on ProductReview.com.au!
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Daniel
DanielSouth East Queensland, QLD
  • 3 reviews

Great speeds and the best service you could ask!

published

Been with Barefoot after jumping around other NBN providers and i could not be happier, great speeds and helped me identify network problems. Aussie service is still alive and well in the Telecomm industry and barefoot is where you will find it!!

Value for Money
5/5
Transparency
5/5
Barefoot Telecom
Rebecca J.Barefoot Telecom
Similar opinion? Write a review on ProductReview.com.au!
Jay M.
Jay M.Perth, WA
  • 2 reviews

Great speeds and customer service

published

I have been with Barefoot for a few years now at two different addresses in Perth. Speeds have always been consistent. Their customer service is great. Natalie just helped clarify some questions I had about their other plans and even helped with a discounted rate for my current plan. Highly recommend.

Value for Money
5/5
Transparency
5/5
Barefoot Telecom
Rebecca J.Barefoot Telecom
Similar opinion? Write a review on ProductReview.com.au!
Sarah C.
Sarah C.Hunter Region, NSW

Barefoot are great!

published

Barefoot customer service is second to none, they call you back if it rings out, even if you don't leave a message. they're super fast to sort out any issues and they go above and beyond even with things that don't really concern them (like helping me set up a modem I bought elsewhere)

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Value for Money
5/5
Transparency
5/5
Barefoot Telecom
Rebecca J.Barefoot Telecom
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Questions & Answers

Russ C.
Russ C.asked
Barefoot Telecom

Should I join boost mobile? I’m trying to contact them and can’t, I’ve heard their signal could weaken because the company has been sold and lot of bad wraps on them. Are they hey worth joining???

1 answer
Barefoot Telecom
Rebecca J.Barefoot Telecom

Hi Russ,

This is Barefoot Telecom, not Boost Mobile.

We would recommend joining our sister company MATE - letsbemates.com.au

Regards,

The Barefoot team

Henny Smith
Henny Smithasked
Barefoot Telecom

What type of Modem do you guys sell for NBN 100?

1 answer
Barefoot Telecom
Rebecca J.Barefoot Telecom

Hi Henny,

We sell a NetComm NF18AC Wi-Fi modem for $149 which includes delivery and pre-configuration.

Rachel
Rachelasked
Barefoot Telecom

Hi I would like to join if I buy your modem on the 69 dollar a month plan how much would I pay for my first Month bill

3 answers
Happy Chap
Happy Chap

Hi Rachel. I am uncertain, so will leave that for Barefoot.
My guess is $69 plus price of modem...?
No matter which service provider you have, you will need a modem. (-:

Barefoot Telecom
Rebecca J.Barefoot Telecom

Hi Rachel,

Before we order your service we would process the modem fee ($149) upfront.

We can confirm that your bill cycle does not commence until your service is active. We utilise anniversary billing, so your bill cycle is the date that your service is activated.

Your first month would be $69.00 in this case.

Regards,

The Barefoot team

Ravinder B.
Ravinder B.

Go with kogan internet, on $69 plan they will provide modem free of cost. Have look on website. Better than Barefoot

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Barefoot Telecom

Details

Compare all 4 Barefoot Telecom
CategoryInternet Service ProvidersInternet Service ProvidersInternet Service ProvidersInternet Service Providers
Standard Monthly Price $59.00$69.00$89.00
Max Download Speed 12 Mbps25 Mbps50 Mbps100 Mbps
Max Upload Speed 1 Mbps5 Mbps20 Mbps40 Mbps
Discontinuation dateNov 2020Nov 2020Nov 2020
Replaced byMATEMATEMATEMATE
Compare all 4 Barefoot Telecom

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