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B Jay
- 3 reviews
- 2 likes
- NBN 100 (Ultra)
- Verified customer
Customer service has dropped.
This is my second review of Barefoot Telecom, my first review was glowing, now not so much.
After my most recent interaction with one of the "customer service" agents my service will be disconnected, have just signed up with a new provider. I went out of my way to recommend Barefoot to my family and friends, now I will go out of my way to make sure that they avoid Barefoot.
For a representative to be rude, condescending and talk over the top of someone is not the service I signed upto, the reason I loved Barefoot was because they treated you like a customer not a number, sadly that's no longer the case.
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Lea
- 2 reviews
- 1 like
- NBN 12 (Lite)
- Verified customer
Best Yet
I strongly recommend this company. This is my 4 provider and by far the best. Price is great, connection is great, customer service is great and very quick response to internet problems. So very happy barefoot. I tell everyone who is looking for a new provider to go with barefoot/mate. Believe me there are some bad ones out there and sadly they do try to rip you off.
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Mike EPerth, WA
- 3 reviews
- NBN 50 (Max)
- Verified customer
Barefoot Telecom Review
I have been with barefoot since 2015 and yes there are issues along the way but they always go above and beyond to get things right.
Aussie call centre is a always a big plus
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- NBN 100 (Ultra)
- Verified customer
Disappointing customer service
Very disappointed with Barefoot and their customer service. Difficult to get through, had to wait several hours for a call back. Operator was rude, told me I had not tried to call at any other time because there was no calls logged in his system even though I had called multiple times and they were closed. When I said I did not receive bills he told me I did and they were sent to my email address, I have no emails other than the three emails when I initially singed up and two promo emails for mobile plans. I was told this was my problem, not th...Read more
eir's, that he doesn't know what I do with my emails but they are sent, zero apologies or offers to investigate. I was also told "obviously the bills are sent monthly" after explaining that I had never seen a bill in the 2.5 years I had been a customer; how am I supposed to know if they are monthly, quarterly, annually... Being effectively called a liar with no apologies or basic customer service is appalling and I will be taking my business elsewhere.1 comment
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KenSydney, NSW
- 4 reviews
- 3 likes
- NBN 100 (Ultra)
- Verified customer
Rubbish Speeds - They either wont or cant fix it - I wish I could give Zero Stars
This is my second review of Barefoot. The previous review was similar and the same problems continue. I have a 100 Mbps down and 20 Mbps up. I have never had these speeds
Current issues
Speeds of my service are 50Mbps or less down. Up speeds are half of what is promised and pay for.
I commonly get speeds as low as 15Mbps for 10 seconds and then it pops back to about 40Mbps. This delay causes streaming on iview, SBS On demand and other streaming services to stop and they restart 20 seconds further on. This happens every time we watch a m...Read more
1 comment
Rebecca J.Barefoot Telecom
Hi Ken,
Thanks for your review and we are sorry to hear this.... Read more
Can you please confirm your Barefoot account number so we can look into this issue further? Regards, The Barefoot teamSimilar opinion? Write a review on ProductReview.com.au!
Adam R.North-West & West coast, TAS
- NBN 100 (Ultra)
- Verified customer
Hey guys and girls, if your after a fare dinkum aussie ISP look no further than barefoot internet.. 100% Aussie
Fast great friendly customer support and 100% Aussie owned....
Very happy couldn’t ask for better.iv had problems and emailed them,and they respond within minutes.. not like Telstra who take weeks.. A+ ++
1 comment
Rebecca J.Barefoot Telecom
Hi Adam,
Cheers for your feedback, it is much appreciated!... Read more
Regards, The Barefoot teamSimilar opinion? Write a review on ProductReview.com.au!
Wagner S.Greater Melbourne (Metropolitan), VIC
- NBN 50 (Max)
- Verified customer
Exemplary service
The support team from Barefoot Telecom have gone out of their way to assist me in providing a solution to my case. The modem was misplaced by the courier company and the manager of the team looking after me, call me directly to offer support.
Very personalised assistance, timely, friendly.
Efficient and effective solutions.
Thank you team!
1 comment
Rebecca J.Barefoot Telecom
Hi Wagner,
Glad to hear that we could sort this issue out for you!... Read more
Thanks for the feedback! Regards, The Barefoot teamSimilar opinion? Write a review on ProductReview.com.au!
DanielSouth East Queensland, QLD
- 2 reviews
- NBN 100 (Ultra)
- Verified customer
Great speeds and the best service you could ask!
Been with Barefoot after jumping around other NBN providers and i could not be happier, great speeds and helped me identify network problems. Aussie service is still alive and well in the Telecomm industry and barefoot is where you will find it!!
1 comment
Rebecca J.Barefoot Telecom
Hi Daniel,
Thanks for giving us a go!... Read more
Regards, The Barefoot teamSimilar opinion? Write a review on ProductReview.com.au!
Jay M.Perth, WA
- 2 reviews
- NBN 100 (Ultra)
- Verified customer
Great speeds and customer service
I have been with Barefoot for a few years now at two different addresses in Perth. Speeds have always been consistent. Their customer service is great. Natalie just helped clarify some questions I had about their other plans and even helped with a discounted rate for my current plan. Highly recommend.
1 comment
Rebecca J.Barefoot Telecom
Hi Jay,
Glad to hear, thanks for sticking with us!... Read more
Regards, The Barefoot teamSimilar opinion? Write a review on ProductReview.com.au!
Find out how Barefoot Telecom compares to other Internet Service Providers
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Sarah C.Hunter Region, NSW
- NBN 100 (Ultra)
- Verified customer
Barefoot are great!
Barefoot customer service is second to none, they call you back if it rings out, even if you don't leave a message. they're super fast to sort out any issues and they go above and beyond even with things that don't really concern them (like helping me set up a modem I bought elsewhere)
1 comment
Rebecca J.Barefoot Telecom
Hi Sarah,
Thanks for your feedback!... Read more
Regards, The Barefoot teamSimilar opinion? Write a review on ProductReview.com.au!
OldieMelbourne
- 6 reviews
- 3 likes
- NBN 100 (Ultra)
- Verified customer
No technical support
Right after switching from ADSL to NBN I noticed download issues. I could not download software updates.
Technical support had only one answer: "The trace route you have sent through shows no issue with the network."
>> But I cannot download!
"There is nothing wrong with our service"..
If all is working fine, you will find Barefoot a low cost service.
But with ZERO technical capabilities, don't expect them to solve any issue.
I happily used Barefoot ADSL since Jan/2017 and switched to Barefoot NBN by Jul/2020.
2 comments
Rebecca J.Barefoot Telecom
Hi Oldie,
We can confirm that we raised this issue with our network provider and they have advised that we can't provide a resolution. No line issue was detected.... Read more
Our network will dynamically find the best route available to an international or local server based on network traffic at the time. Our network provider has network algorithms which dynamically control routing and traffic for all our customers and this can't be changed. There are many factors that influence the performance here such as international servers, the number of users accessing these servers (congestion on the servers) and various international links. Regards, The Barefoot teamHi,
I moved to Mint Telecom. Their support answered faster, had more knowledge and advised additional tests. With their help I was able to find and resolve the issue.
They use the same network provider (VOCUS) as you do.... Read more
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Review collected in partnership with Barefoot Telecom
KanyeBelconnen 2615, ACT
- 49 reviews
- 40 likes
- NBN 100 (Ultra)
- Verified customer
Perfect
Signed up week ago NBN FTTP and 2 mobile plans nbn switched over in the afternoon with top
Speeds, no drop out and speed always staying around 90mbps paying $70
For nbn with 2 mobile SIM cards it’s great everything in one bill. Customer service was excellent. Porting SIM cards only took less than 2hrs impressed.
1 comment
Rebecca J.Barefoot Telecom
Hi Kanye,
Thanks for your review, glad to hear you have had a great experience!... Read more
Regards, The Barefoot teamSimilar opinion? Write a review on ProductReview.com.au!
Jessica HulmSydney, NSW
- NBN 100 (Ultra)
- Verified customer
Fast Internet! Great Customer Service from people in australia not overseas!
Fast Internet! 90+ Download 30+ Upload! had one outage that was my nbn box and they arranged nbn to come out and fix in a very timely manner and also communicated with me out of hours which was great!
1 comment
Rebecca J.Barefoot Telecom
Hi Jessica,
Thanks for your feedback, glad to hear you have had a great experience!... Read more
Regards, The Barefoot teamSimilar opinion? Write a review on ProductReview.com.au!
Review collected in partnership with Barefoot Telecom
David S.Greater Melbourne (Inner), VIC
- NBN 25 (Mid)
- Verified customer
Good responsible reliable and sustainable product and services
Barefoot are providing me good reliable and sustainable internet to my needs for the best market price. I have good experience with them and stay with them. Checking it now on speedtest.net the results are the following: Dounload: 22.75 Mbps Upload: 4.06 Mbps Ping: 9 ms.
1 comment
Rebecca J.Barefoot Telecom
Hi David,
Glad to hear, thanks for leaving us your feedback!... Read more
Regards, The Barefoot teamSimilar opinion? Write a review on ProductReview.com.au!
Review collected in partnership with Barefoot Telecom
- NBN 100 (Ultra)
- Verified customer
Excellent
Great service. Great speed. Customer service to help set up my BYO modem was excellent.
Speed in Surfers Paradise has been constant. No lag at all.
Would definitely recommend it to anyone
1 comment
Rebecca J.Barefoot Telecom
Hi Alan,
We appreciate your feedback, thanks for the review!... Read more
Regards, The Barefoot teamSimilar opinion? Write a review on ProductReview.com.au!
Review collected in partnership with Barefoot Telecom
Find out how Barefoot Telecom compares to other Internet Service Providers
Know better, choose better.
razandy
- 2 reviews
- 2 likes
- NBN 50 (Max)
- Verified customer
Great Service Provider
Worked in ICT for 8 years, after checking reviews and research settled on Barefoot. Had them for ADSL2+ and they switched me over to NBN FTTP effortlessly. Moved house and had to convert back to ADSL2+ which they also helped with. For various reasons I switched to another provider which I regretted and hearing that NBN would be in my area soon I switched back to Barefoot after less than 2 months. My premise was then switched over to FTTN and I stuck with Barefoot, had a few teething issues which turned out to be NBN's fault. I have since m...Read more
oved house again where I'm on NBN HFC, another smooth transition, all in all I've been with Barefoot for almost 7 years I think and couldn't be happier. My only suggestion would be I'd like to see the NBN50 plan priced at $59/month and the NBN100 @ $69/month for their standalone plans.1 comment
Rebecca J.Barefoot Telecom
Hi Adz,
Thanks for your feedback! Glad to hear we have provided you with a good experience.... Read more
Regards, The Barefoot teamSimilar opinion? Write a review on ProductReview.com.au!
Review collected in partnership with Barefoot Telecom
AndraPMetropolitan Adelaide, SA
- 9 reviews
- NBN 25 (Mid)
- Verified customer
A great company and great service
Everything went smoothly, connecting was a breeze and there has not been an issue with speed or dropouts. The price for the service with my mobile as well was unbeatable.
1 comment
Rebecca J.Barefoot Telecom
Hi AndraP,
Thanks for giving us a go!... Read more
Regards, The Barefoot teamSimilar opinion? Write a review on ProductReview.com.au!
Review collected in partnership with Barefoot Telecom
Alan D.Greater Melbourne (Metropolitan), VIC
- NBN 100 (Ultra)
- Verified customer
Excellent Reliable Service - No frills - but no worries
On either 50/20 or 100/40 for the last 18 months, and have had 1 disconnetion in that time requiring a router (BYOD) reboot. Excellent Service.
I've never called the HelpDesk as I'm an IT guy, but if you just want reliable NBN (At least around my area), you cant go past this.
1 comment
Rebecca J.Barefoot Telecom
Hi Alan,
Thanks for your feedback!... Read more
Regards, The Barefoot teamSimilar opinion? Write a review on ProductReview.com.au!
Lee T.Launceston, TAS
- 2 reviews
- NBN 100 (Ultra)
- Verified customer
So long IINET. You will not be missed.
I have been with IINET since it started in Perth. Big is definitely not better as customer service and competitiveness are no longer a priority. Dealing with overseas call centres is also not ideal. Barefoot are local and so far, professional and offer high speed NBN. Of course, price is also a huge advantage as I am saving $24 a month. I hope that my relationship with Barefoot continues to be positive.
1 comment
Rebecca J.Barefoot Telecom
Hi Lee,
So glad to hear that we could provide you with a much better experience than iiNet!... Read more
Regards, The Barefoot teamSimilar opinion? Write a review on ProductReview.com.au!
Review collected in partnership with Barefoot Telecom
- NBN 50 (Max)
- Verified customer
Great
I have been using Barefoot for about a year now, I have no complaints, in fact I am so happy with their service I got my parents to switch as well, Pricing is great, customer service is exceptional, quick responses and polite.
Very happy customer.
1 comment
Rebecca J.Barefoot Telecom
Hi Ivan,
Thanks for your feedback, glad to hear that we have provided you with a great experience!... Read more
Regards, The Barefoot teamSimilar opinion? Write a review on ProductReview.com.au!
Questions & Answers
Russ C.asked
Should I join boost mobile? I’m trying to contact them and can’t, I’ve heard their signal could weaken because the company has been sold and lot of bad wraps on them. Are they hey worth joining???
1 answer
Rebecca J.Barefoot Telecom
Hi Russ,
This is Barefoot Telecom, not Boost Mobile.
We would recommend joining our sister company MATE - letsbemates.com.au
Regards,
The Barefoot team
Henny Smithasked
What type of Modem do you guys sell for NBN 100?
1 answer
Rebecca J.Barefoot Telecom
Hi Henny,
We sell a NetComm NF18AC Wi-Fi modem for $149 which includes delivery and pre-configuration.
Rachelasked
Hi I would like to join if I buy your modem on the 69 dollar a month plan how much would I pay for my first Month bill
3 answers
Hi Rachel. I am uncertain, so will leave that for Barefoot.
My guess is $69 plus price of modem...?
No matter which service provider you have, you will need a modem. (-:
Rebecca J.Barefoot Telecom
Hi Rachel,
Before we order your service we would process the modem fee ($149) upfront.
We can confirm that your bill cycle does not commence until your service is active. We utilise anniversary billing, so your bill cycle is the date that your service is activated.
Your first month would be $69.00 in this case.
Regards,
The Barefoot team
Go with kogan internet, on $69 plan they will provide modem free of cost. Have look on website. Better than Barefoot
Details
Barefoot Telecom ADSL3.8(76) | ||||
---|---|---|---|---|
Category | Internet Service Providers | Internet Service Providers | Internet Service Providers | Internet Service Providers |
Standard Monthly Price | $49.00 | $59.00 | $69.00 | $89.00 |
Service Type | ADSL | NBN | NBN | NBN |
Packages Available | Bundle and Standalone | Bundle and Standalone | Bundle and Standalone | Bundle and Standalone |
Contract | Monthly | Monthly | Monthly | Monthly |
Data Allowance | Capped/Fixed and Unlimited | Unlimited | Unlimited | Unlimited |
Visit official website
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Rebecca J.Barefoot Telecom
Hi Ren,
We are sorry to hear of this experience, this is not the service that we strive for.... Read more
Can you confirm your Barefoot account number so we can look into this issue further? Regards, The Barefoot team