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Barefoot Telecom
4.4 from 459 reviews

Reviews

4.4

459 reviews
5
(342)
4
(54)
3
(9)
2
(16)
1
(38)
  • Value for Money
    4.4 (112)
  • Transparency
    4.4 (98)
  • Customer Service
    4.5 (112)
  • Adequate Speeds Yes (83%) · No (17%)
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From ADSL to NBN excellent service!

published

I've been with Barefoot since 2018 and the customer service has always been brilliant.
They connected me to the NBN on the same day last week, before I'd moved in!
The lovely Tim helped me setup my inherited modem in my new apartment.
I was really struggling with it, but he knew all the tricks and saved the day! Very happy.

Transparency
Customer Service
Value for Money
Connection TypeHFC (Cable)
Start DateMay 2020
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers

Great connection and customer service

published

Fast, reliable connection with no connection issues. Great customer service without hours spent on hold, but at very competitive prices. I've been with Barefoot 18 months now and I would highly recommended them to all!

Transparency
Customer Service
Value for Money
Connection TypeFTTC (Fibre to the Curb)
Start DateJanuary 2019
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers
1 comment
Barefoot Telecom
Rebecca J.Barefoot Telecom

Review collected in partnership with Barefoot Telecom

Amazing!

published

Chalk and cheese compared to their providers when connecting using your own modem. From sign up to activation was 24hrs. Needed to call for technical help setting because we were using our own modem but it was walked through and up and running within 5min. A hidden gem within the telco industry. Australian owned and operated, get behind Barefoot Telco.

Transparency
Customer Service
Value for Money
Connection TypeFTTP (Fibre to the Premises)
Start DateMay 2020
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers
1 comment
Barefoot Telecom
Rebecca J.Barefoot Telecom
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Fantastic Customer Service

published

I have been with Barefoot for a few years now and as I’ve been happy with the connection & speed so I have stayed for their NBN service. I must also add, great Australian based customer service.

Transparency
Customer Service
Value for Money
Connection TypeI don't know
Start DateJanuary 2016
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers
1 comment
Barefoot Telecom
Rebecca J.Barefoot Telecom
Crystal M.

Crystal M.Sydney Surrounds, NSW

Amazing!

published

I have had absolutely NO issues with my wifi in the 6 months since I signed up. No drop outs, no buffering, nothing. The customer service is outstanding, always the nicest people that have your issue solved in minutes. I emailed tonight at 9pm and had a reply by 9:15pm. Fantastic all round.

Transparency
Customer Service
Value for Money
Connection TypeWireless
Start DateNovember 2019
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers
1 comment
Barefoot Telecom
Rebecca J.Barefoot Telecom
Poppy S.

Poppy S.

  • 2 reviews

Good service, great value - would recommend

published

Extremely easy to get set up, if there are ever any issues I have had no problems dealing with their contact centre over the phone.
Reliable NBN connection, speeds are fine.
I use the NBN50/20Mobile bundle.
The only two things I wish they provided was an app to track usage & make payments and a voicemail to MMS service.

Overall a great service for the price.

Transparency
Customer Service
Value for Money
Connection TypeI don't know
Start DateSeptember 2018
Adequate Speeds Yes
Standalone or BundledBundled
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers
1 comment
Barefoot Telecom
Rebecca J.Barefoot Telecom

Review collected in partnership with Barefoot Telecom

mishkin mews

mishkin mewsVictoria, 3377

  • 13 reviews

Amazing service, great staff, perfect for an internet provider

published

I have been a customer for a few years now and recently connected another address with barefoot. So now I have two accounts and could not be happier. I find the speeds to be high and reliable, compared to my last provider. The connection wait was just a day recently, I needed some help to configure my modem and tech support called me back after an hour or so, great service!
Drop outs are very rare and they always send a text when they are doing maintenance. I recommend Barefoot to my workmates as well.

Transparency
Customer Service
Value for Money
Connection TypeFTTN (Fibre to the Node)
Start DateJanuary 2017
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers
1 comment
Barefoot Telecom
Rebecca J.Barefoot Telecom

Review collected in partnership with Barefoot Telecom

Ron

RonSydney, NSW

Cannot believe the speed

published

The speed of my internet is amazing but it was the speed from signing up with Barefoot to the arrival of the equipment and then authentication was amazing. Support was there when I needed it to confirm a step or two.

Transparency
Customer Service
Value for Money
Connection TypeFTTC (Fibre to the Curb)
Start DateMay 2020
Adequate Speeds Yes
Standalone or BundledBundled
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers
1 comment
Barefoot Telecom
Rebecca J.Barefoot Telecom
ekrayson

ekraysonSouth East Queensland, QLD

  • 2 reviews

Amazing Business Model

published

Imagine being an Australian company, with Australian service agents, who live in Australia and are the most helpful normal people who you can have a laugh with! Because they're not reading off some ridiculous list that works for nobody, ever. What an amazing business concept! Always a pleasure to deal with, and the internet is great. Any issues and they'll call you back. Mindblowing. I know. Do yourself a favour. I've just signed up with my mobile also, and expect it will be a seamless experience.

Transparency
Customer Service
Value for Money
Connection TypeFTTN (Fibre to the Node)
Adequate Speeds Yes
Standalone or BundledBundled
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers
1 comment
Barefoot Telecom
Rebecca J.Barefoot Telecom
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ikatharine

ikatharineCamberwell

Great service

published

Always helpful if any tech difficulties and no long wait times when calling - often straight through to speak to someone.
Speeds as you would expect for this package - good value. Upgrade if you need fast UPloads. Downloads at standard speed.

Transparency
Customer Service
Value for Money
Connection TypeFTTP (Fibre to the Premises)
Start DateMarch 2017
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers
1 comment
Barefoot Telecom
Rebecca J.Barefoot Telecom
  • NBN
  • Verified customer

Fantastic support without waiting for hours on a phone!

published

Connection has been very stable for 2 years. When I had one recent issue (related to modem) it was solved over the phone within 15 minutes. Almost unbelievable in these times.

Transparency
Customer Service
Value for Money
Connection TypeFTTN (Fibre to the Node)
Start DateFebruary 2018
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers
1 comment
Barefoot Telecom
Rebecca J.Barefoot Telecom
Conrad Beckett

Conrad BeckettSydney, NSW

Best telecom provider I have experienced.

published
Transparency
Customer Service
Value for Money
Connection TypeFTTP (Fibre to the Premises)
Start DateApril 2017
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers
1 comment
Barefoot Telecom
Rebecca J.Barefoot Telecom

Review collected in partnership with Barefoot Telecom

Jane Perth WA

Jane Perth WAPerth, WA

Exemplary customer service!!

published

Exemplary customer service & great internet service. Big thanks to Tony who patiently walked me through my reconnection at my new house. For two years I have been a Mate customer & will not be leaving any time soon!

Transparency
Customer Service
Value for Money
Connection TypeFTTN (Fibre to the Node)
Start DateApril 2018
Adequate Speeds Yes
Standalone or BundledBundled
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers
1 comment
Barefoot Telecom
Rebecca J.Barefoot Telecom
costak

costak

  • 2 reviews

Not bad but not great

published
Transparency
Customer Service
Value for Money
Connection TypeFTTN (Fibre to the Node)
Start DateMarch 2020
Adequate Speeds No
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers
1 comment
Barefoot Telecom
Rebecca J.Barefoot Telecom

Review collected in partnership with Barefoot Telecom

Maxdax

MaxdaxSydney, NSW

  • 2 reviews

Great service and Speeds

published

My experience with Barefoot has been nothing but exceptional and coming from Hellstra it was such a welcome relief. I couldn't believe my eye when I sent them an enquiry about my billing and I had a response back from them in under 5 minutes, resolving the concern. The other bonus being the speeds are always good and I'm getting 55/23 on NBN HFC in Sydney, northern beaches. Can't be happier!

Transparency
Customer Service
Value for Money
Connection TypeHFC (Cable)
Start DateMarch 2020
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers
1 comment
Barefoot Telecom
Rebecca J.Barefoot Telecom
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David Diaz

David DiazSydney Surrounds, NSW

Great service and speed!

published

I have had NBN 100 with them in two different addresses and states (NSW and NT) and the connection has never failed me. Always fast, never dropped.
Their costumer service Is fantastic, really friendly!

Transparency
Customer Service
Value for Money
Connection TypeFTTP (Fibre to the Premises)
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers
1 comment
Barefoot Telecom
Rebecca J.Barefoot Telecom

Review collected in partnership with Barefoot Telecom

Brendon

BrendonPerth, WA

Great Internet, better support!

published

We have been with Barefoot for over 2 years now and their NBN is a very reliable connection and we have never experienced a dropout. Conversion to a new address was seamless and their customer support is second to none. I have recommended Barefoot to many people who cant thank me enough after they experienced many frustrating experiences with other providers.

Transparency
Customer Service
Value for Money
Connection TypeI don't know
Adequate Speeds Yes
Standalone or BundledBundled
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers
1 comment
Barefoot Telecom
Rebecca J.Barefoot Telecom

Review collected in partnership with Barefoot Telecom

Phebe

PhebePerth, WA

Great product with Aussie support

published

I joined Barefoot as it was the cheapest for what I needed at the time. I found it to be easy to set up using a modem I bought myself at a local store and it was also easy to cancel when the time came. The speed was slightly above the advertised 'typical busy speed' and I didn't have any issues with it dropping out. The best part is the support call staff are caring and patient people who are easy to understand (they are in Australia!).

Transparency
Customer Service
Value for Money
Connection TypeI don't know
Start DateMay 2018
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers
1 comment
Barefoot Telecom
Rebecca J.Barefoot Telecom

So very happy with your service Barefoot!

published

I am so happy that I signed up with Barefoot! The NBN and mobile service has been excellent and the customer service is amazing! It is always a pleasure to speak to you whenever I have an issue or a request. A big Thankyou to Luke the guy who helped me today...You are a gem!!
Cheers
Sue Biviano

Transparency
Customer Service
Value for Money
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers
2 comments
Barefoot Telecom
Rebecca J.Barefoot Telecom
Suzanne Biviano
Suzanne Biviano

My pleasure! You guys have been great to deal with.

Laurissa F.

Laurissa F.Perth, WA

Great product and awesome service

published

I have been with Barefoot over 12 months now and have never regretted my decision. I get great internet and excellent phone service on the occasions I have had to call them regarding minor billing and modem issues. They have knowledgeable and professional service staff who respond quickly, are helpful and easy to converse with. I happily recommend them to friends!

Transparency
Customer Service
Value for Money
Connection TypeFTTN (Fibre to the Node)
Start DateAugust 2018
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers
1 comment
Barefoot Telecom
Rebecca J.Barefoot Telecom
Page 1 of 23

Questions & Answers

Henny Smith

Henny Smithasked

Barefoot Telecom

What type of Modem do you guys sell for NBN 100?

1 answer
Barefoot Telecom
Rebecca J.Barefoot Telecom

Hi Henny,

We sell a NetComm NF18AC Wi-Fi modem for $149 which includes delivery and pre-configuration.

Rachel

Rachelasked

Barefoot Telecom

Hi I would like to join if I buy your modem on the 69 dollar a month plan how much would I pay for my first Month bill

3 answers
Happy Chap
Happy Chap

Hi Rachel. I am uncertain, so will leave that for Barefoot.
My guess is $69 plus price of modem...?
No matter which service provider you have, you will need a modem. (-:

Barefoot Telecom
Rebecca J.Barefoot Telecom

Hi Rachel,

Before we order your service we would process the modem fee ($149) upfront.

We can confirm that your bill cycle does not commence until your service is active. We utilise anniversary billing, so your bill cycle is the date that your service is activated.

Your first month would be $69.00 in this case.

Regards,

The Barefoot team

Ravinder B.
Ravinder B.

Go with kogan internet, on $69 plan they will provide modem free of cost. Have look on website. Better than Barefoot

Jack

Jackasked

Barefoot Telecom

My home address is 489 Redland Bay Road Capalaba QLD 4157.
- do you provide ADSL in this area?
- what is the average speed at peak hours in this area?

Thanks,

Jack

2 answers
Barefoot Telecom
Rebecca J.Barefoot Telecom

Hi Jack,

In order for us to see what Internet services we can provide you, we will need to perform a full service qualification check on your address.

Could you please send your full address including any unit/street numbers, state and postcode to support@barefoottelecom.com.au so we can check and advise?

Jacqui Steadman
Jacqui Steadman

156/368 oxley dr.runaway bay queensland 4216

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