Barefoot Telecom

The support team from Barefoot Telecom have gone out of their way to assist me in providing a solution to my case. The modem was misplaced by the courier company and the manager of the team looking after me, call me directly to offer support.

Very personalised assistance, timely, friendly.

Efficient and effective solutions.

Thank you team!

Been with Barefoot after jumping around other NBN providers and i could not be happier, great speeds and helped me identify network problems. Aussie service is still alive and well in the Telecomm industry and barefoot is where you will find it!!

I have been with Barefoot for a few years now at two different addresses in Perth. Speeds have always been consistent. Their customer service is great. Natalie just helped clarify some questions I had about their other plans and even helped with a discounted rate for my current plan. Highly recommend.

Barefoot customer service is second to none, they call you back if it rings out, even if you don't leave a message. they're super fast to sort out any issues and they go above and beyond even with things that don't really concern them (like helping me set up a modem I bought elsewhere)

Right after switching from ADSL to NBN I noticed download issues. I could not download software updates.
Technical support had only one answer: "The trace route you have sent through shows no issue with the network."
>> But I cannot download!
"There is nothing wrong with our service"..

If all is working fine, you will find Barefoot a low cost service.
But with ZERO technical capabilities, don't expect them to solve any issue.

I happily used Barefoot ADSL since Jan/2017 and switched to Barefoot NBN by Jul/2020.

Signed up week ago NBN FTTP and 2 mobile plans nbn switched over in the afternoon with top
Speeds, no drop out and speed always staying around 90mbps paying $70
For nbn with 2 mobile SIM cards it’s great everything in one bill. Customer service was excellent. Porting SIM cards only took less than 2hrs impressed.

Fast Internet! 90+ Download 30+ Upload! had one outage that was my nbn box and they arranged nbn to come out and fix in a very timely manner and also communicated with me out of hours which was great!

Barefoot are providing me good reliable and sustainable internet to my needs for the best market price. I have good experience with them and stay with them. Checking it now on speedtest.net the results are the following: Dounload: 22.75 Mbps Upload: 4.06 Mbps Ping: 9 ms.

Great service. Great speed. Customer service to help set up my BYO modem was excellent.
Speed in Surfers Paradise has been constant. No lag at all.
Would definitely recommend it to anyone

Everything went smoothly, connecting was a breeze and there has not been an issue with speed or dropouts. The price for the service with my mobile as well was unbeatable.

On either 50/20 or 100/40 for the last 18 months, and have had 1 disconnetion in that time requiring a router (BYOD) reboot. Excellent Service.

I've never called the HelpDesk as I'm an IT guy, but if you just want reliable NBN (At least around my area), you cant go past this.

I have been with IINET since it started in Perth. Big is definitely not better as customer service and competitiveness are no longer a priority. Dealing with overseas call centres is also not ideal. Barefoot are local and so far, professional and offer high speed NBN. Of course, price is also a huge advantage as I am saving $24 a month. I hope that my relationship with Barefoot continues to be positive.

I have been using Barefoot for about a year now, I have no complaints, in fact I am so happy with their service I got my parents to switch as well, Pricing is great, customer service is exceptional, quick responses and polite.
Very happy customer.

Ive never had any issues with my internet, and anytime theres been an issue when I call them they are always helpful! Best thing, they are Aussies! Not overseas! STOKED!!

Had an issue with connection so contacted Barefoot. Within minutes I was speaking with a helpful staff member who solved the problem. Quick, easy and frankly, stunning customer service. Also, emailed and just as quick
Thoroughly recommend Barefoot

I couldn't be happier! Since changing service providers I now have outstanding, prompt and polite customer service as well as reliable connection with my NBN and mobile phone. The accounts staff are also organised and reliable. Very happy customer!

Took a risk and decided to go with a company I've never previously heard of to get an NBN connection and also transfer my mobile phones to a new plan. Very happy with the result. Barefoot have been really on the ball and responses to queries have been both very timely and knowledgable. Only trap I fell into was that there are two companies called Barefoot and I initially emailed the wrong one it's barefoottelecom.co.au NOT barefoot.com.

Local customer service is easy to deal with but often requires waiting for a callback. The connection is reliable and speeds are good but I frequently get less than half of the 50 Mbps.

I am with barefoot since 2018, first with ADSL now with NBN sinse 2019. Never had any bigger issues ( nothing more than expected at least) till recently when internet started dropping down after nbn outage in the area. I send an email with question about it and the issue got resolved the same evening! Very quick, professional and polite. I am very happy with their servis and can highly recommend! Thank you!