From the st phone call to the actual connection has been great. They have kept me informed all the way. Connection by NBN was not straight forward but I was kept up to date by Barefoot. Not a long wait when phoning them. The night I was connected I rang and had to leave a message as they were busy, I thought it would be the next day before they replied as it was 6:40pm but no they rang me back that night. Great company to deal with. Only early days but speed seems good. Was recommended by my Sister who has been with Barefoot for a couple of years.
Only switched to NBN today. There were lots of issues with a modem (my one I’d had from a previous company). Tim and Mike from Barefoot spent SUCH a long time on the phone with me, it wasn’t an easy fix! They were patient and knowledgeable. I haven’t got any feedback about the internet but customer service is fantastic. Well done guys!!
Installation was arranged 3 months in advance for one particular day, and it happened on the hour.
Offer was improved for same money within one day.
No complaints whatsoever, I am very satisfied with the service and price
Best in class service
Writing in particular as a shout out to the excellent customer service. NBNco themselves left contact cards complaining about a fault on my property that was affecting the rest of the neighbourhood and threatening to disconnect my service if i didn't contact them. The first time they did this the operator on the number they left didn't know what i was talking about. The second time i was on hold with the NBN HFC operations center for an hour without having spoken to a person before i gave up.
I figured Barefoot being my ISP would be able to help, within 5 minutes of picking up the phone they told me they would take care of it and said good day. 2 hours later they called me back with the actual details of the fault and what was needed to rectify it. Service staff member (Daniel) was quick and well spoken.
Never dealt with an ISP as good at interacting with their customers.
Cheated internet user.
BEWARE. While claiming no exit fees, Barefoot is still operating strict monthly cycle charging with no pro-rate refund. Like most people, my transfer to another ISP was initiated part-way through the monthly billing cycle. Barefoot will continue to charge me for the service not provided for the rest of the month. That is an effective exit fee, which can be close to $90. BEWARE the false claim of no exit fee.
Great technical support and customer service
Just recently moved to another suburb and the technical support provided from Barefoot is excellent. Barefoot is easy to deal with, professional and extremely helpful. No speed issue. Highly Recommended
Generally quite slow especially in the evening it has never come up to the published speed, I’m generally quite satisfied with the service..modum arrived within a few days just plug and go ....
Unreliable and constantly dropping packets, often doesn't work at all!
The connection is constantly dropping packets and often doesn't work completely. At best the line is very noisy but often no working to any degree. Internet has hardly worked since its instillation, if no improvement can be seen for next month I will be leaving the service completely. Completely unreliable internet connection.
Barefoot NBN plan
Great customer serves and very helpful/knowledgeable when setting up new modem. Fast internet with few drop outs (crappy nbn not provider) also don't suffer from congestion problem like other providers.
Best product on the market, hands down
We've been with Barefoot since NBN became available in our area. I shopped around for an unlimited high speed package as we have two teenagers who chew through the data. Another consideration was the fact that we were renting and didn't want to lock into a long term contact in case we moved to an area without NBN. Barefoot offered everything we were looking for and at the best price I found.
I love that I can call them and if the lines are busy they call me straight back so I don't have to sit on hold. Also, it's an Australian call centre and the odd occasion when we've had a technical difficulty and when we moved and had to set up the router again, I've spoken to someone really knowledgeable who remembers you if you called earlier in the day and doesn't just read through a pre-written checklist without using their own brains to figure out the issue!
Absolutely first rate service and the quality of the connection is great too. It's reliable and a decent speed (for Australia!).
Thanks Barefoot. I'll be using you again in our new house when we move again shortly :)
Great customer service
The two or three times I've spoken to the staff they have been extremely friendly and helpful. They seem to genuinely care about the support they provide. They are also easy to understand.
Excellent Customer Service
Called to relocate from one address to another, it was easy and quick the operator was extremely helpful. Called up a few weeks later with a technical issue and it was dealt with on the spot.
Thank you Barefoot
Barefoot's service is excellent - really did their best trying to get my NBN connection at my new address connected, keeping me well informed of progress. Unfortunately they are at the mercy of NBN who are not quite as efficient. Eventually got the NBN 25 Mid connected after about a week. The speed is great during the day but drops substantially during the evening for general internet use - streaming speed remains constant though.
Luca and Sam rock !
The barefoot guys got me up and running again
Service was courteous, polite and professional
Highly recommend their help as living in remote Alice Springs, no problems with this provider
Have recommended and will continue to recommend to others
Had bad experience with service and team. Misguided
Paying $69 Didn’t get Any thing close to this service. Speed is terrible. So disappointed and annoying. Customer paying for money for services not excuse. Don’t trust Barefoot’s internet.
Keep blaming on NBN team.
Excellent Customer Service and Customer Consideration
Barefoot Telecom were an absolute pleasure to deal with with my NBN connection, given some difficult interactions with NBN and their installers. Berefoot Telecom, especially Michael T, were incredibly helpful in understanding my issue and working with NBN to get my installation issues resolved. They really supported me as a customer and kept me informed at every step of the process. Connected now (albeit very very recently) and connection very very strong so far. Previous ADSL2+ customer and nothing but good things to say with that customer service either. Very refreshing to be able to speak to someone in this country with support issues and calls answered or returned very promptly. Can't rate these guys high enough!! Great work Barefoot. Ecstatic customer ATM going from 2mbps connection to over 80mpbs.
Brilliant Follow Through
Ongoing issues with nbn line dropping out. Barefoot were relentless on my behalf and continued to monitor the line function remotely and held nbn accountable. They have been excellent advocates on my behalf and are always friendly and helpful.
Really great customer service
Barefoot were great.
We had a bit of a rocky start with the first month being disconnected twice, customer service team were wonderful and ready to help. From then, no issues.
Excellent Customer Service
Barefoot had my service up and running in a matter of hours after my sign up. I had a minor issue with setup (which was entirely my fault) and I called their customer service number. The advice the support technician gave me was absolutely fantastic, he went above and beyond to ensure I was able to configure my modem correctly, and offered great advice about how I could improve the WiFi in my home in the event that I had any issues. So far though, the connection and speed has been terrific.
I can't recommend these guys highly enough.
Stable speed with excellent service
I was a bit worried before signup with Barefoot, I heard that internet speed is not good in Australia so that i didn't expect much at the beginning. But surprisingly the connection is really good & they provided a great services to me. Sent me a modern with all the values set up, what i needed to do is literally plug it to the NBN place. And everything works just fine. I've been using it for more than 10 months, so far i'm really satisfied.
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