I've been with Barefoot since 2018 and the customer service has always been brilliant.
They connected me to the NBN on the same day last week, before I'd moved in!
The lovely Tim helped me setup my inherited modem in my new apartment.
I was really struggling with it, but he knew all the tricks and saved the day! Very happy.

Fast, reliable connection with no connection issues. Great customer service without hours spent on hold, but at very competitive prices. I've been with Barefoot 18 months now and I would highly recommended them to all!

Chalk and cheese compared to their providers when connecting using your own modem. From sign up to activation was 24hrs. Needed to call for technical help setting because we were using our own modem but it was walked through and up and running within 5min. A hidden gem within the telco industry. Australian owned and operated, get behind Barefoot Telco.

I have been with Barefoot for a few years now and as I’ve been happy with the connection & speed so I have stayed for their NBN service. I must also add, great Australian based customer service.

I have had absolutely NO issues with my wifi in the 6 months since I signed up. No drop outs, no buffering, nothing. The customer service is outstanding, always the nicest people that have your issue solved in minutes. I emailed tonight at 9pm and had a reply by 9:15pm. Fantastic all round.

Extremely easy to get set up, if there are ever any issues I have had no problems dealing with their contact centre over the phone.
Reliable NBN connection, speeds are fine.
I use the NBN50/20Mobile bundle.
The only two things I wish they provided was an app to track usage & make payments and a voicemail to MMS service.

Overall a great service for the price.

I have been a customer for a few years now and recently connected another address with barefoot. So now I have two accounts and could not be happier. I find the speeds to be high and reliable, compared to my last provider. The connection wait was just a day recently, I needed some help to configure my modem and tech support called me back after an hour or so, great service!
Drop outs are very rare and they always send a text when they are doing maintenance. I recommend Barefoot to my workmates as well.

The speed of my internet is amazing but it was the speed from signing up with Barefoot to the arrival of the equipment and then authentication was amazing. Support was there when I needed it to confirm a step or two.

Imagine being an Australian company, with Australian service agents, who live in Australia and are the most helpful normal people who you can have a laugh with! Because they're not reading off some ridiculous list that works for nobody, ever. What an amazing business concept! Always a pleasure to deal with, and the internet is great. Any issues and they'll call you back. Mindblowing. I know. Do yourself a favour. I've just signed up with my mobile also, and expect it will be a seamless experience.

Always helpful if any tech difficulties and no long wait times when calling - often straight through to speak to someone.
Speeds as you would expect for this package - good value. Upgrade if you need fast UPloads. Downloads at standard speed.

Connection has been very stable for 2 years. When I had one recent issue (related to modem) it was solved over the phone within 15 minutes. Almost unbelievable in these times.

Exemplary customer service & great internet service. Big thanks to Tony who patiently walked me through my reconnection at my new house. For two years I have been a Mate customer & will not be leaving any time soon!

My experience with Barefoot has been nothing but exceptional and coming from Hellstra it was such a welcome relief. I couldn't believe my eye when I sent them an enquiry about my billing and I had a response back from them in under 5 minutes, resolving the concern. The other bonus being the speeds are always good and I'm getting 55/23 on NBN HFC in Sydney, northern beaches. Can't be happier!

I have had NBN 100 with them in two different addresses and states (NSW and NT) and the connection has never failed me. Always fast, never dropped.
Their costumer service Is fantastic, really friendly!

We have been with Barefoot for over 2 years now and their NBN is a very reliable connection and we have never experienced a dropout. Conversion to a new address was seamless and their customer support is second to none. I have recommended Barefoot to many people who cant thank me enough after they experienced many frustrating experiences with other providers.

I joined Barefoot as it was the cheapest for what I needed at the time. I found it to be easy to set up using a modem I bought myself at a local store and it was also easy to cancel when the time came. The speed was slightly above the advertised 'typical busy speed' and I didn't have any issues with it dropping out. The best part is the support call staff are caring and patient people who are easy to understand (they are in Australia!).

I am so happy that I signed up with Barefoot! The NBN and mobile service has been excellent and the customer service is amazing! It is always a pleasure to speak to you whenever I have an issue or a request. A big Thankyou to Luke the guy who helped me today...You are a gem!!
Cheers
Sue Biviano

I have been with Barefoot over 12 months now and have never regretted my decision. I get great internet and excellent phone service on the occasions I have had to call them regarding minor billing and modem issues. They have knowledgeable and professional service staff who respond quickly, are helpful and easy to converse with. I happily recommend them to friends!