Barefoot Telecom

I a NBN12 & NBN Plan (50, I think?) in 2 different houses and have not had significant dropouts. The service has been excellent and support is also good, especially because I get to speak to Australians. The mobile reception is also really good. The only minor issue is that I look forward when international roaming is available.

Semi-reliable, dropouts happen every time there's a strong downpour of rain. Latency is 300ms+ during peak periods ~3months ago (lately okay). Currently using mobile data and not nbn to type this.

Barefoot have been THE BEST internet I have ever had! No drop outs & I have never gone over my usage. When I recently moved it was simple, quick & the call centre is easy to get through too and they are Australians! Big tick from me!

Been with Barefoot for 2 years. Experience from A to Z has been stellar. Tim from customer service was super helpful and friendly resolving possible NBN side issue. Highly recommended.

These guys provide good internet and customer service. There were occasional drop outs and slow downs in speeds, but this didn’t usually last long. On the odd occasion there was an issue the company would sent a text informing about it.

Phone call to change address took <10 minutes. Their service team are a dream - unbelievably helpful and fast! The least hassle I've had with a utility company since I called them last year.

Have a great connection within 5 business days of contact beginning prior to move in. Very good phone manner and clear explanations for troubleshooting issues. Handled service from NBN Co on my behalf as quickly as possible.

Extremely poor service. Only had them for 1.5 months and went through constant agony even after cancelation.

The speed I got was between 1 and 1.5 Mbps at all times and the blame was always placed on the distance from the exchange. If I was too far then the services should have been denied.

Made me pay the connection fee and the entire months charge even when account was canceled in less than 10 days into the new month.

My NBN was scheduled to get connected today. The NBN guys came did a job like cowboys. Anyways that is not the issue, I wanted to connect to the technical support team to see whats next and why is my nbn not connected. I called them and left messages at 2 hours intervals when they said they would call within an hour. Technical support had no answers to any of my questions. I am planning to get a full refund and not go ahead with them. What a waste of time.

Hardly any downtime, Speeds are consistent.
Initially when I started this connection, had discussion with customer care, and they were super fast and gave me the correct advice. Pretty impressed it. I was exploring lot of options, but I liked the simplicity, as bo marketing mail or msg bombarding, no bothering with calls... 'This is what it is' a simple theory, and it moved to to buy their connection.

I've now used Barefoot NBN at 3 apartments and keep coming back. The price is consistently lower than the competitors, but the service isn't compromised. I've been pleasantly surprised at how helpful and courteous the support team are when I've had to call or email; they follow up and respond when they say they will. Speed is good and I cant recall the last time the service was down (after 3 years as a customer)

Good internet connection. As for Adelaide, it's just great quality. All protocols are available. Speed does not fall below 85 MB, usually kept in the range of 90-95 MB. I did not see breaks in the connection. This is the best provider in Adelaide.

Barefoot organised my switch to NBN, which happened quickly and without any fuss. Setup was easy with a BYO router, and the service has been flawless with no dropouts or slowdowns. Speeds consistently reach those advertised at peak times. Administration of my account is quite basic, but gives me everything I need. I would highly recommend Barefoot NBN.

Barefoot is a surprisingly rare company. They consistently give excellent service. Telcos are notoriously awful for service - but this company has set itself up in a way helps customers, astonishing!

My switch to Barefoot was a very positive experience. Their staff have been very professional and any problems I had were solved in a few minutes. Unlike some of their major competitors.

I ve been with Barefoot for few years. I just recently moved to new place and had a connection issue with nbn. Luke from the technical support team helped me a lot and he was friendly and kind!

As a complete tech idiot, Barefoot took me step by step through modem setup that I bought off gumtree - patient, funny and two hours later I was set up and no problems ever !!

There have been no issues at all. The connection has been very reliable. Service is excellent.
Except this review box, I have to complete 30 words before it will allow me to send!

There are always people to answer your calls. Receive SMS for service status. I have switched from more than 4 providers. My previous provider was unapproachable. No one answer calls.

Barefoot telecom have been easy to deal with since day one (Ive been a customer for years!). The customer service and communication are second to none.
Ill never use anyone else and I recommend them to anyone that asks!