Barefoot Telecom

I moved into a new house and required help to set up router. The help I received from the technician (Frank) was excellent. Calm, patient and knowledgeable - I had internet up and running within 10 minutes.

We have a bundled NBN and mobile service with this company and I have to say it is a very ordinary service provider! No after hour support with disconnections almost several times a day! Nothing special about them! Honestly, I have not seen the excellence sone comments talk about!

This provider is a smaller business operated by 100% Australian ownership. When you call for support you talk to a real Australian! Tonight I talked to Adrian who couldn't have been more friendly and helpful. He really made the experience a highlight of my day. The call was relaxed, caring and not pushy. I felt he gave me plenty of time to explain my circumstances and I never felt rushed. I will be switching from Telstra because they use bots and offshore chat functions, and I just don't get any love. Big thanks to Adrian and the team at Barefoot for demonstrating that communications has not lost its personality.

This review is to say - full thumbs up!
Good service. Real people in a Sydney location pick up the phone or call you back in 5-10 mins.
No messing around with departmental switching junk you get from the big players.

I signed up with these guys more than five years ago.
At the time, they were small and so the CEO answered the phone and signed me up to the NBN. They were the cheapest deal out there, and they were one of the first to offer no contract connections.
I asked what the catch was - David responded that they were so confident with their service that they didn't see a need in locking customers in. If they were happy, they would stay.
Five years on, and I'm still happy.
The thing I love is that I can contact their tech support team via email, and I ge...

This is my second review of Barefoot Telecom, my first review was glowing, now not so much.

After my most recent interaction with one of the "customer service" agents my service will be disconnected, have just signed up with a new provider. I went out of my way to recommend Barefoot to my family and friends, now I will go out of my way to make sure that they avoid Barefoot.

For a representative to be rude, condescending and talk over the top of someone is not the service I signed upto, the reason I loved Barefoot was because they treated you like a customer not a number, sadly that's no longer the case.

I strongly recommend this company. This is my 4 provider and by far the best. Price is great, connection is great, customer service is great and very quick response to internet problems. So very happy barefoot. I tell everyone who is looking for a new provider to go with barefoot/mate. Believe me there are some bad ones out there and sadly they do try to rip you off.

I have been with barefoot since 2015 and yes there are issues along the way but they always go above and beyond to get things right.
Aussie call centre is a always a big plus

Very disappointed with Barefoot and their customer service. Difficult to get through, had to wait several hours for a call back. Operator was rude, told me I had not tried to call at any other time because there was no calls logged in his system even though I had called multiple times and they were closed. When I said I did not receive bills he told me I did and they were sent to my email address, I have no emails other than the three emails when I initially singed up and two promo emails for mobile plans. I was told this was my problem, not th...

This is my second review of Barefoot. The previous review was similar and the same problems continue. I have a 100 Mbps down and 20 Mbps up. I have never had these speeds
Current issues
Speeds of my service are 50Mbps or less down. Up speeds are half of what is promised and pay for.
I commonly get speeds as low as 15Mbps for 10 seconds and then it pops back to about 40Mbps. This delay causes streaming on iview, SBS On demand and other streaming services to stop and they restart 20 seconds further on. This happens every time we watch a m...

Fast great friendly customer support and 100% Aussie owned....
Very happy couldn’t ask for better.iv had problems and emailed them,and they respond within minutes.. not like Telstra who take weeks.. A+ ++

The support team from Barefoot Telecom have gone out of their way to assist me in providing a solution to my case. The modem was misplaced by the courier company and the manager of the team looking after me, call me directly to offer support.

Very personalised assistance, timely, friendly.

Efficient and effective solutions.

Thank you team!

Been with Barefoot after jumping around other NBN providers and i could not be happier, great speeds and helped me identify network problems. Aussie service is still alive and well in the Telecomm industry and barefoot is where you will find it!!

I have been with Barefoot for a few years now at two different addresses in Perth. Speeds have always been consistent. Their customer service is great. Natalie just helped clarify some questions I had about their other plans and even helped with a discounted rate for my current plan. Highly recommend.

Barefoot customer service is second to none, they call you back if it rings out, even if you don't leave a message. they're super fast to sort out any issues and they go above and beyond even with things that don't really concern them (like helping me set up a modem I bought elsewhere)