This is my second review of Barefoot Telecom, my first review was glowing, now not so much.

After my most recent interaction with one of the "customer service" agents my service will be disconnected, have just signed up with a new provider. I went out of my way to recommend Barefoot to my family and friends, now I will go out of my way to make sure that they avoid Barefoot.

For a representative to be rude, condescending and talk over the top of someone is not the service I signed upto, the reason I loved Barefoot was because they treated you like a customer not a number, sadly that's no longer the case.

I strongly recommend this company. This is my 4 provider and by far the best. Price is great, connection is great, customer service is great and very quick response to internet problems. So very happy barefoot. I tell everyone who is looking for a new provider to go with barefoot/mate. Believe me there are some bad ones out there and sadly they do try to rip you off.

I have been with barefoot since 2015 and yes there are issues along the way but they always go above and beyond to get things right.
Aussie call centre is a always a big plus

Fast great friendly customer support and 100% Aussie owned....
Very happy couldn’t ask for better.iv had problems and emailed them,and they respond within minutes.. not like Telstra who take weeks.. A+ ++

The support team from Barefoot Telecom have gone out of their way to assist me in providing a solution to my case. The modem was misplaced by the courier company and the manager of the team looking after me, call me directly to offer support.

Very personalised assistance, timely, friendly.

Efficient and effective solutions.

Thank you team!

Been with Barefoot after jumping around other NBN providers and i could not be happier, great speeds and helped me identify network problems. Aussie service is still alive and well in the Telecomm industry and barefoot is where you will find it!!

I have been with Barefoot for a few years now at two different addresses in Perth. Speeds have always been consistent. Their customer service is great. Natalie just helped clarify some questions I had about their other plans and even helped with a discounted rate for my current plan. Highly recommend.

Barefoot customer service is second to none, they call you back if it rings out, even if you don't leave a message. they're super fast to sort out any issues and they go above and beyond even with things that don't really concern them (like helping me set up a modem I bought elsewhere)

Right after switching from ADSL to NBN I noticed download issues. I could not download software updates.
Technical support had only one answer: "The trace route you have sent through shows no issue with the network."
>> But I cannot download!
"There is nothing wrong with our service"..

If all is working fine, you will find Barefoot a low cost service.
But with ZERO technical capabilities, don't expect them to solve any issue.

I happily used Barefoot ADSL since Jan/2017 and switched to Barefoot NBN by Jul/2020.

Signed up week ago NBN FTTP and 2 mobile plans nbn switched over in the afternoon with top
Speeds, no drop out and speed always staying around 90mbps paying $70
For nbn with 2 mobile SIM cards it’s great everything in one bill. Customer service was excellent. Porting SIM cards only took less than 2hrs impressed.

Fast Internet! 90+ Download 30+ Upload! had one outage that was my nbn box and they arranged nbn to come out and fix in a very timely manner and also communicated with me out of hours which was great!

Barefoot are providing me good reliable and sustainable internet to my needs for the best market price. I have good experience with them and stay with them. Checking it now on speedtest.net the results are the following: Dounload: 22.75 Mbps Upload: 4.06 Mbps Ping: 9 ms.

Great service. Great speed. Customer service to help set up my BYO modem was excellent.
Speed in Surfers Paradise has been constant. No lag at all.
Would definitely recommend it to anyone

Everything went smoothly, connecting was a breeze and there has not been an issue with speed or dropouts. The price for the service with my mobile as well was unbeatable.

On either 50/20 or 100/40 for the last 18 months, and have had 1 disconnetion in that time requiring a router (BYOD) reboot. Excellent Service.

I've never called the HelpDesk as I'm an IT guy, but if you just want reliable NBN (At least around my area), you cant go past this.

I have been with IINET since it started in Perth. Big is definitely not better as customer service and competitiveness are no longer a priority. Dealing with overseas call centres is also not ideal. Barefoot are local and so far, professional and offer high speed NBN. Of course, price is also a huge advantage as I am saving $24 a month. I hope that my relationship with Barefoot continues to be positive.

I have been using Barefoot for about a year now, I have no complaints, in fact I am so happy with their service I got my parents to switch as well, Pricing is great, customer service is exceptional, quick responses and polite.
Very happy customer.