Bay Leather Republic NSW

The Worst Leather Lounge Suit we Have Ever Purchased – Cheap poor quality items used to manufacture our expensive leather lounge suit. After spending almost $6000 on a new lounge suit in 2016 we now have an issue with one of the electric recliners. After delivery of the suit we had to put it in storage for 12 months while we built our new home, the suit as far as usage is concerned is only 4 years… Read more

and 9 months old. after having a visit from the Bay Leather service agent (The Leather Doctor) we have been informed that the mechanism on one of the lounges has links that are worn out. You cannot replace components you have to buy the whole mechanism. ( how long before the other three fail??????)

Just for your information we are two retired people husband and wife who are extremely house proud. Our lounge suit consists of four electric recliners and the one that is leased used has failed.

Check your warranty before you purchase from this company. (bay Leather of their owner Freedom Furniture) The ten year warranty you are told about is a false statement The only part of your new lounge that has ten year warranty is the frame. The leather covering, nails , screws and glues are two years and everything else is one year ( that includes the recliner mechanism) Poor quality products, No support or assistance provided. You are now the owner of garbage.

If there was a zero rating i would give 0 – Had "leather" couches for 2 years, after the first year they started peeling, they had someone come look and apparently it was classed as wear and tear, now 2 years later its peeling so bad and they wont do anything. BLR doesnt exsist anymore apparently and is now being dealt with by freedom, husband spoke to the rudest lady alive today, will be taking this further to fair trading. Absolutely disgraceful. 5k in the toilet Show details

Useless care plan – Bought $6k od worth of leather couches and protection plan (extra $200+) but when my cat scratched the couch (light surface scratches, fully covered apparently according to the booklet), they denied me the ability to make a claim saying because I waited 2 months to call it was no longer fixable or covered. Apparently they can only fix scratches… Read more

immediately as they happen. They didn't make me aware of this at any point prior to attempting to claim. The couch is lovely, although the seat cushions are very hard after 7 years of sitting on it (I am less than 50kg and live alone, do not have guests over).. I definitely expected more for $6k. I could have bought 6 x 1k couches instead and it would definitely be in better condition cushion wise and now with the light scratches.

After almost three years of use – We purchased the Grand Lodge 2.5 seater + chaise in New Club leather from Auburn. After almost three years of use, the couch still looks almost brand new. Very happy with this and would buy the exact same model if ever we needed a replacement. Show details

Excellent value for money – We purchased our lounge and armchair in 2007 and they have both worn extremely well. We occasionally use leather conditioner on them but aren’t super fussy and they have ‘grown up’ with our two boys. I couldn’t be happier with how long they have lasted with barely any wear considering how rough my kids are. I won’t buy from anywhere else when it is time to replace. Show details ·  1

Very good service – I am very pleased with my purchase. Store staff were very friendly, but not' pushy', let us browse on our own but with an offer of help as and when required. We had 2 visits to the store and on each occasion were served by different staff but with the same helpful attitude. Delivery was on target even in these difficult times, were notified a few… Read more ·  1

days beforehand and again 1/2 hour before delivery. The two men who removed all packing did so with minimum of fuss and with a cheerful demeanour although late in the evening. All together a successful purchasing experience.

Worst follow up service of any company I've dealt with – If you want to spend your hard earned money to buy from either BLR or Freedom, as this company is owned by Freedom and you'll be at their mercy if you need a rectification under a warranty. Think again. I have a $7000 modular lounge which is 18months old. One of the recliners has broken down twice. The first time it took 2 months to get it fixed.… Read more

After 7 weeks the second time I'm still waiting to get my lounge functional. All it needs is a new recliner motor.

Freedom after sales service is non existant. They do not acknowledge receipt of your claim nor do they keep you informed. SHOP ELSEWHERE because if you have an issue be prepared to wait months for a repair.

Disgraceful. Read this before purchasing from Bay Leather Republic – Deposit place in June. 10-12 week ETA confirmed by sales assistant and written on the invoice. 13 weeks pass, still no update. No contact from Bay Leather. 18.5 weeks later, someone from Bay Leather finally contacts us to inform that they need the rest of the payment as the lounge is now available. When questioned on the delay, the response was… Read more

"I don't want to get involved in the "he said she said"". Our ETA was clearly written on the invoice, and if we had of known we would be waiting almost double the amount of time, we would not have placed the order in the first place. Lounge is delivered damaged and in abysmal condition. Never went through quality control. Scratches, stretch marks, discoloration etc. Barely resembles the demo model that was in store. Takes 4 weeks for Bay Leather to agree on a refund and to pick up the lounge. Courier company badly mistreats the lounge on its way out, dragging it through our apartment and leaving standing on its side (leather side standing on the ground). I immediately send a confirmation email to Bay Leather informing the lounge has just been collected. We then receive a call from Bay Leather the next day informing that the refund will be deposited within the next 10 working days. 10 working days pass, still no funds deposited. Contact Bay Leather to question the delay, am informed that they were unaware the lounge had been collected, so we can expect the funds after the new year.

Once again - deposit placed in June 2020. This pathetic ordeal will not be resolved until January 2021.

Original sales rep was a pleasure to work with. However as soon as our deposit was received, every possible interaction with Bay Leather thereafter has been nothing short of deplorable.

Do not waste your time or money with this company.

Very impolite careless and irresponsible – Their sales person was very impolite even when my little son was crying look badly also irresponsible and careless, she invoiced an item incorrectly and then convict us telling lie and we changed our mind, also every time I called them they were impatient and impolite never had experience like this, I will make sure never ever purchase from them… Read more

and recommend whoever I know not to do so, also their customer service are hopeless, one of the sofas they delivered was faulty, after sending technician 2times they could not fix the problem and have to exchange it ,however they told us over the phone that once they accept to exchange the sofa we can also change the model to get What we ordered originally however later they refuse to do that although both model have same price ,the only reason I see is they insist not to make their customer happy and satisfied with their services!

Very rude and dishonest – Very disappointed with their service, very rude . I will never purchase again from this store again . Delivery was charged and they failed to deliver the promised services. Left a mess behind called to complain and their reply was sorry you wanted your purchase ASAP. Incompetent !! Because of your delivery manner I will not purchase again and wish I can give u back your couch !!! And get better service somewhere else. Show details

Pathetic service and store staff – - We have ordered a lounge in the month of December 2019 and we did not get delivery until now - they did not even bother letting us know the status of our delivery - earlier they committed that it will be delivered in mid April 2020 and now no one is telling us when it can be delivered - we tried cancelling the order in the month of January when… Read more

we got to know that BLR has got very bad customer service but at that time store manager told us that your lounge is already in manufacturing we cannot cancel it and now they are telling us they don't know when can they expect it and refusing to refund our hard earned money.

is there anyone who has faced this situation. I am thinking to go to consumer court and take legal action. they are very dodgy people and rude too.

Great Staff at the store – I bought a 2 seater and a 3 seater. It was delivered within the promised time frame. The delivery service could have been better. It needed a bit of wrangling to get into the house but the delivery guyes weren’t cooperative. The staff at the store though was very helpful. Ellen & Mayank promptly organised another delivery person to come the… Read more ·  1

following day and he got the job done in under 10 minutes. Overall great experience. I only wish they were made in Australia and not China. Im sure the higher manufacturing costs can be offset by the savings on the delivery cost.

Amazing Australian made Sofa beds – For a while we have been looking for a Sofa Bed and in general we found good one to be very expensive and affordable ones not comfortable. Few weeks back we unexpectedly found an amazing range of Australian made sofabeds at Bay Leather Republic Alexandria. Staff was very helpful and they explained us about different type of mattresses, fabric etc.… Read more ·  1

Yesterday in just 4 weeks we recieved our Sofa Bed and we are loving it. For $1900 double size Sofa Bed in Warwick fabric with Gel Mattress is an amazing value!

Couch not delivered waiting 4 months and over – This company should be shut down! We’ve been waiting 4 months for our couch and this is bloody ridiculous as they have given us three delivery dates where on each occasion they have not delivered the product. We want our money back as this has created lots of stress particularly being a newly married couple waiting for a couch to start our new home. We are appalled by the service provided and we will be going to the Department of Fair Trading! Show details

Friendly helpful staff – The staff here are so knowledgeable and the products are beautiful. I bought something off the floor so they packed it up for me and helped me load it into my car on the same day. They couldn't have been more happy to help. I was really happy with the price too as it was floorstock. Show details ·  1

Such a beautiful sofa! – We got our fillmore sofa a few weeks ago and we absolutely love it!!!! The leather is so soft and beautiful. I can see that being so natural it will require regular cleaning but its so worth it as we smile every time we sit on it. Our delivery was a little delayed due to some system issue but we were kept updated alot about it and the customer… Read more

service was so personal and professional. The store did all they could to help in a situation out of their control.

Everyone who comes over wants to go buy one too! Love love love!

Dont buy from this shop- AVOID – This place is a [Word Removed] ( Auburn store$ and I wouldnt recommend buying any of their products. They are only interested in the sale and once secured they fail to provide customer service. After coercing me into buying a sofa despite mentioning that I havent got the right specifications for the house, they refused to change it after getting… Read more

the right specifications a week later unless I pay an exorbitant $1k. The manager even had the guts to tell me that they are not running a charity organisation and I must pay. The most terrible customer service I have ever experience and they have bad reviews online too which everyone should take seriously. I was stupid and ignored them. I havent been able to get any help as I keep on being passed around people and given vague email addresses as apparently they dont have a complaint department. I am still pursuing other means to get help because the customer service lady said she is the highest level I can go to.

Huge thanks to the staff – Ellen and Casey at the Alexandria branch are a huge credit to your company. I was impressed and thankful for their patience, friendliness, knowledge and assistance during the time I was choosing my new furniture? They were both incredibly helpful to this elderly and indecisive customer. My new sofa is fabulous and I couldn't be happier with it. I… Read more ·  1

would also like to send thanks to Rick the delivery man who even helped to move the furniture around in my living room. They are most definitely a great team and I have already recommended them to friends.

Avoid this shop like the plague – Bay Leather Republic Auburn is hopeless! From the moment we ordered our couch there were mistakes in the paper work, incorrect name, price, street etc. We were told that the couch would come in 10-14 weeks. One month later they called us to tell us that the colour that we had chosen had been discontinued. Mind you we had called the company one day… Read more

before they told us the colour had been discontinued and they said nothing. 3 months passed and we did not receive our couch, when we rang to ask them they said that it would come in at the end of October after being promised that it would come in the same timeframe as before. We received a call then stating that it would now be the beginning of November. It has been 4 months and we have not received our couch! We received a phone call today stating that they were unable to locate our couch because the it system was down and it would take at least 2 weeks to fix. So there is no guarantee that we even have a couch! We did receive some discount however it is not worth the stress, money and time. If this couch does not come in 2 weeks I'm getting a refund. Ridiculous! Avoid it at all costs!

Great to deal with and attention to detail – Very friendly staff helped with choice details and double checked order was correct. Went to a lot of trouble helping with samples for colour choice. Lounge suite then delivered earlier that forecast and great delivery team. Show details ·  1

Fantastic Customer Support – Bay Leather Republic Alexandria were very responsive when we had an issue with a lounge, they arranged to have a customer service rep come and inspect and the issue was quickly and efficiently resolved. I would highly recommend them Show details ·  1

Purchase of Tv Cabinet – This store has helped us in the past (here we are again). The Staff are excellent to deal with & a very special thanks to "Molly" for all her customer service assistance (made this purchase so pleasing for us). It wasn't just a standard purchase off the floor after a walk-in. Molly made it really easy for us to get what "WE" wanted & after all Molly's hard work got it done. Top service here ! Show details ·  1

Excellent customer service and product knowledge – I had no idea what I was looking for as we are building! Keral Was so helpful in working out the best size, colour and style. We can’t wait to receive it! Show details ·  1

Good Leather Quality – The store is literally the best leather lounge retailer in the area. This nice sofa we managed to have is with nature leather from Italy. It's so comfy that my wife won't leave them once she get home. Show details ·  1