Bay Leather Republic NSW, Alexandria

Disgraceful. Read this before purchasing from Bay Leather Republic – Deposit place in June. 10-12 week ETA confirmed by sales assistant and written on the invoice. 13 weeks pass, still no update. No contact from Bay Leather. 18.5 weeks later, someone from Bay Leather finally contacts us to inform that they need the rest of the payment as the lounge is now available. When questioned on the delay, the response was… Read more

"I don't want to get involved in the "he said she said"". Our ETA was clearly written on the invoice, and if we had of known we would be waiting almost double the amount of time, we would not have placed the order in the first place. Lounge is delivered damaged and in abysmal condition. Never went through quality control. Scratches, stretch marks, discoloration etc. Barely resembles the demo model that was in store. Takes 4 weeks for Bay Leather to agree on a refund and to pick up the lounge. Courier company badly mistreats the lounge on its way out, dragging it through our apartment and leaving standing on its side (leather side standing on the ground). I immediately send a confirmation email to Bay Leather informing the lounge has just been collected. We then receive a call from Bay Leather the next day informing that the refund will be deposited within the next 10 working days. 10 working days pass, still no funds deposited. Contact Bay Leather to question the delay, am informed that they were unaware the lounge had been collected, so we can expect the funds after the new year.

Once again - deposit placed in June 2020. This pathetic ordeal will not be resolved until January 2021.

Original sales rep was a pleasure to work with. However as soon as our deposit was received, every possible interaction with Bay Leather thereafter has been nothing short of deplorable.

Do not waste your time or money with this company.

Great Staff at the store – I bought a 2 seater and a 3 seater. It was delivered within the promised time frame. The delivery service could have been better. It needed a bit of wrangling to get into the house but the delivery guyes weren’t cooperative. The staff at the store though was very helpful. Ellen & Mayank promptly organised another delivery person to come the… Read more ·  1

following day and he got the job done in under 10 minutes. Overall great experience. I only wish they were made in Australia and not China. Im sure the higher manufacturing costs can be offset by the savings on the delivery cost.

Amazing Australian made Sofa beds – For a while we have been looking for a Sofa Bed and in general we found good one to be very expensive and affordable ones not comfortable. Few weeks back we unexpectedly found an amazing range of Australian made sofabeds at Bay Leather Republic Alexandria. Staff was very helpful and they explained us about different type of mattresses, fabric etc.… Read more ·  1

Yesterday in just 4 weeks we recieved our Sofa Bed and we are loving it. For $1900 double size Sofa Bed in Warwick fabric with Gel Mattress is an amazing value!

Friendly helpful staff – The staff here are so knowledgeable and the products are beautiful. I bought something off the floor so they packed it up for me and helped me load it into my car on the same day. They couldn't have been more happy to help. I was really happy with the price too as it was floorstock. Show reply

Waited 28 weeks for delivery – Worst experience ever. The only good part of the purchase experience was the externally contracted delivery team who were on-time, respectful and helpful. They were everything that the team at Bay Leather Republic Alexandria were not.  Show details

The leather only lasts 1 year – I purchased a brown 3 seater leather couch. After only 1 year, the top leather started to peel. I live alone, so there is not much wear and tear on the couch. Shocked to find that the leather couch was so poorly made that it didn't last long. Save your money and go somewhere else. Leather couches were made to last many years - not just one year.  Show details

Looks terrible after a few months of use! Don't waste your money! – Loved ours when we first purchased but within a few months the leather had sagged and was wrinkled like elephants skin. After about 2 years the colour had started to peel off. For the price, I expected the couch to look presentable for a few years. Now I can't wait to get rid of it and my new one certainly won't be coming from Bay Leather!  Show details

Huge thanks to the staff – Ellen and Casey at the Alexandria branch are a huge credit to your company. I was impressed and thankful for their patience, friendliness, knowledge and assistance during the time I was choosing my new furniture? They were both incredibly helpful to this elderly and indecisive customer. My new sofa is fabulous and I couldn't be happier with it. I… Read more ·  1

would also like to send thanks to Rick the delivery man who even helped to move the furniture around in my living room. They are most definitely a great team and I have already recommended them to friends.

Great to deal with and attention to detail – Very friendly staff helped with choice details and double checked order was correct. Went to a lot of trouble helping with samples for colour choice. Lounge suite then delivered earlier that forecast and great delivery team. Show reply

Fantastic Customer Support – Bay Leather Republic Alexandria were very responsive when we had an issue with a lounge, they arranged to have a customer service rep come and inspect and the issue was quickly and efficiently resolved. I would highly recommend them Show details ·  1

Purchase of Tv Cabinet – This store has helped us in the past (here we are again). The Staff are excellent to deal with & a very special thanks to "Molly" for all her customer service assistance (made this purchase so pleasing for us). It wasn't just a standard purchase off the floor after a walk-in. Molly made it really easy for us to get what "WE" wanted & after all Molly's hard work got it done. Top service here ! Show details ·  1

Quality Customer Service – Staff were so real and friendly, helped me make the right choice by asking about lifestyle, how many people in my home etc. Many lounges on display and a myriad of options for each like, electronic reclining, chaise, fabrics and configurations. Show details ·  1

Quality Product & Excellent Customer Service – I pre-ordered my custom Premiere lounge over the phone with Casey at the Alexandria store during the Black Friday sale 2017. Casey helped me to design the perfect configuration using my house plans. Over the next 12 months, while my house was being built, I paid off this layby. Casey touched base with me every few months and when my house was… Read more ·  1

nearing completion my lounge was custom made, delivered to my house and assembled in place by the delivery team. This lounge is a stunning piece, excellent quality and so comfy!!

Ellen And Other Staff At Alexandria Store – BY BILL on 27 jan 2019 Ellen and other staff were very helpful and patient as we could not decide on the colour of our audrey lounge. After purchase we were informed that it would take approx 14-16 weeks and they would ring to let us know and obtain a delivery date. When we rang and arranged delivery date the said they would ring the day before… Read more ·  1

to give a time window. Every thing they said they did so we we very happy the lounge arrived no problems its good to receive such excellent service. Would shop there again.

Ellen at the Alexandria store was the reason we made our purchase – My wife and I had an excellent experience dealing with Ellen at the Alexandria store. She was lovely to deal with, had an easygoing approach and was helpfully informative rather than hungry for a sale. Her knowledge of the product was impressive and set the right expectations with us as first time buyers of a new lounge suite. We received amazing… Read more ·  1

service from her throughout our purchase even achieving a much quicker delivery than expected, which was extremely pleasing.

Thank you so much Ellen!

Great comfortable sofa lounge – The staff were extremely helpful and found what we wanted. Was what we were after and delivered and installed with no fuss.will definitely shop there again  Show details ·  1

Amazing lounge and even better customer service! – My fiance and i walked around the store before being asked if we needed assistance. Upon describing our needs and specific dimensions for required for the space, Ellen immediately directed us to a few options. The options were diverse and we were spoilt for choice. We ended up having a think and came back 10 minutes later to purchase the lounge.… Read more ·  1

We are very happy with the purchase and we receive many compliments for the lounge and have suggested that they go and speak to Ellen at Alexandria for assistance!

Highly recommended! – Very friendly service both instore and over the phone, amazing collection of furniture and accessories, top quality products and prompt delivery - what more could you ask for! We are thrilled with our purchase, it’s the perfect addition to our home!  Show details ·  1

Absolutely love it! Most comfy couch in our house! (It's the only one we currently have actually) – Very helpful staff instore. We chose to pickup the couch so this was pretty easy. The couch is fantastic quality and is super comfy. Definitely recommended!  Show details ·  1

Smashing service, product and follow up – We explained what we were looking for and the salesperson sourced it from what they had seen available from a vendor. It was not a stocked item but they found it, got it delivered and called us. They then followed up after Christmas to make sure it was right for us. Very impressed. Many furniture stores only sell what they have which is commonly limited with long wait times and bad service. The team at BLR Alexandria are great. Thanks  Show details ·  1

Excellent Service & Product. Highly recommended – This is the first time I have purchased anything from Bay Leather Republic. I found the staff had excellent product knowledge & the service is top end. I am now enjoying the lounge suite & the follow up was superb as well. Would definitely buy from here again  Show details ·  1

Wonderful people – From the minute I walked into the store we had nothing but fantastic customer service, especially Molly she was fantastic! Happy, bubbly! I recommend this place to anyone  Show details ·  1

Love our new lounge and loved the great service! – From the moment we stepped foot inside the Alexandria store until now, the service received from BLR Alexandria has been superb! Molly took the time to find out what we were looking for in a lounge and showed us the options available and the colours we could choose from. It's a very family friend store unlike other stores we visited that day and… Read more ·  1

that really impressed us. The instore service and after sales service has been nothing but superb! Molly was in constant contact with me while we were waiting for our lounge to be delivered.

We are completely satisfied with the lounge we purchased. It's comfortable and looks fabulous in our lounge room.

The lounge was delivered and assembled by BLR with the only hiccup being the delivery timing however BLR did everything to ensure we weren't inconvenienced. The guys who delivered and assembled the lounge were also great and accommodating, ensuring that we were completely happy with the positioning.

Overall, I would highly recommend visiting this store if you're looking for furniture.

Perfect service and Quality Product – We had a Great experience with Bay Leather Republic and have recently purchased Dining Table and Chairs. Sales Staff was really nice with sound knowledge of the product and was very helpful and professional. The range of product at BLR is good and it did't take us long to choose what we are looking for. Quality is good and delivery was fast, we… Read more ·  1

opted for Delivery and assembly of Dining table and which was done perfectly by them. Assembly of Chair was quite easy and which we done our selves. Overall experience was Excellent

superstars – Made purchase instore at Alexandria after many months of searching for the right couch . Great customer service from the girls. Couldn't recommend them highly enough . We negotiated and walked away extremely satisfied. We were so impressed that we returned and purchased some awesome cushions too.  Show details ·  1

So comfy and classy! – We had our eye on the Latitude sofa for months. We purchased through Alexandria store and they were so friendly. We have had our sofa for 5 weeks now, can it is divine! Love love love it!  Show details ·  1

Exceptional Customer Service and Great Product – We purchased our sofas in-store at Alexandria. We were greeted by Molly, who recognised us from our first visit 6 months earlier. The customer service we received from Molly was exceptional! Her product knowledge, friendliness, and honesty made us feel reassured in our final decision. Molly continued to be extremely helpful and supportive… Read more ·  1

throughout the delivery process, as well as, providing all the advice we needed to care for our new investment.

When the sofas arrived there was a small scuff on one of the sides. I contacted Molly and sent through some photos. She felt that it was worth inspecting and immediately organised for someone to come out and assess it. They confirmed there had been some minor transit damage and repaired it on the spot, beyond detection.

The sofas are beautiful and extremely durable. Overall the service has been outstanding and we are extremely happy with our purchase.