Wish I could give them negative star rating. Beacon website customer web services absolutely rude and arrogant. It did not surprise me that they have such a bad rating with customer while they treating business customer rudely. Try to sign up Business trade account with them. Beacon lighting rejected the request without asking any question. Provide further information still reject it by saying I need to have solid trade history with Beacon lighting while this requirement is not explained in Beacon trade club sign up page otherwise I would not bothered to waste my time on their website. Now I will stick with middy's electrical

I bought 6 x Bayside Calypso Fans on Wednesday night with my VIP 40% off every second fan offer and the fans were delivered around midday on Friday. I am very happy with my purchase. Their website is great - easy to navigate and order with free delivery. Our previous fans had rusted after 12 years so it was time to replace them.

I have never submitted a negative review for any product or travel situation before so this is an unpleasant situation. In 2017 we purchased two fans from Beacon Lighting to be fitted in our bedroom and we used the local preferred electrician which gave us three years warranty which expired in October last year. We put the fan on last week and there was a slight clicking noise which sounded like a clock ticking, nothing too drastic except at night when the sound amplified and if you woke up it is impossible to get the sound out of your head. Wh...

We brought the Madeleine pendant and am happy with the service and product. There were a few chipped crystals, but the warranty process was very simple and staff were helpful and friendly about the exchange.

Purchased a ceiling fan, then decided i needed another. Price had jumped 30%, messaged beacon lighting to try and get second fan for the price i paid for the first, was refused even though there was a promotion for 30% off any second fan purchased. No understanding, terrible customer service. never shopping there again.

So after 14 pages of Beacons range of pendant lights I am yet to find an item that has been reduced by 50% as the click bait advertising suggests.......
OBV A SCAM

After a prompt delivery of my order, one product was faulty. I cannot thank Lyn at Bayswater for her courteous manner and within 2 hours I have my new lamp delivered to my door. Thank you so much Bayswater Beacon Lighting

I had researched all the lights for my new house, price checked on March 4th, just before COVID. No sales where advertised at the time of my price check. Now July 14th and the prices have hiked, during Covid. Crap store taking advantage of a pandemic. Every single light i picked has gone up. Below is example of 3
Was $645 now $995 https://www.beaconlighting.com.au/orion-15-light-pendant-in-black-smoke
Was $380 now $569 https://www.beaconlighting.com.au/vaille-3-light-pendant-in-chrome
Was $237 now $349 https://www.beaconlighting.com.au/aksel-6-light-ctc-in-black-clear

Unfortunately a simple and low cost project turned into an absolute fast.

I ordered 5 low cost D.I.Y. fittings online, simple as right? Wrong!

My order was split to come from 3 different stores as apparently this is quicker for me? However, I was not concerned at this point. I get a call from a store saying that the items they were sending were out of stock, so would be delayed as they are ordering them in... online it said all stock available, but ok, I accept this.

1x item turns up and it doesn’t fit, I measure again thinking I made a m...

Beacon have been nothing but a pleasure to Deal with after a light that we purchased was faulty.
They assisted me with picking a replacement light and then send it to me within two days. Thank you so much

Coming from a tech savvy person. Beacon Lighting has by far the worst end-user checkout system that takes approximately 30 clicks and approximately 30minutes to complete a successful checkout for just one item. This combined with glitches during the credit card details and in-store pickup reverting back to delivery option. All regardless of checkout process within a login account or not. Such poor form for such a large retailer, particularly one listed on the ASX. It’s 2020; focus should be towards etrade and ease of purchase. Get with the times.

I ordered a lamp online - the website says you will hear back in 72 hours - didn’t happen - advises the courier will leave the item if not home - didn’t happen!!! One week later I have a shade and no base as the courier company has lost it . Called Beacon lighting who promised a call back by COB and guess what - didn’t happen - all I have is a very expensive shade - never again

Night quality product and so beautiful. Bought it online and pick up from store. The transaction went every quick. I got respond email to pick up the lamp in only a few hours

I have had nothing but positive experiences dealing with Beacon Lighting.
I was informed of the progress of my order by a very charming lady at the Drummoyne store. I loved my lamp when it arrived and it was beautifully and safely packed.
I then had to cancel another order I made and I was amazed how promptly this was dealt with and the refund promptly received. I will certainly be patronising them again when I need more lighting. Highly recommended!

I ordered 2 lamps online. One was delivered by Toll whilst the other went missing. I called the Beacon Lighting Killara store and Lydia was most helpful. She tracked down the parcel, kept me updated and provided great service. Thanks Lydia.

I am very disappointed about their warranty team. I bought the product and installed on 18/6 but totally not working. I submit the claim but need to wait till 16/7. And they come in and still can’t fix it. I thought they will come in ASAP but they schedule until August. They are not friendly at all over the phone. Just let me know I can take it or leave it later appointment.Very disappointing and won’t buy from them again.

I was looking for a ceiling fan online yesterday and found one that was in stock in the Pymble branch. I ordered it and selected to pay in store. When I went to collect and pay they said it would only be available in May. A bit random.... and they told me I should have read the information on the screen!!!!!! If a product is marked as in stock in a particular store, I assume that it is IN STOCK. I wasted my time and have bought elsewhere. I won’t be purchasing at Beacon again.

Purchased pendants made by Mercator and spent over 3 grand and 2 and half years later they are rusting and paint is flaking on the polished chrome pendants making a massive mess on the floor each time I come home!

Spoke to manager [name removed] at Thomastown store who advised me there is nothing they can do as they don't deal with Mercator anymore and they only support their in-home brands. I'm sorry how is that my problem? How is it my fault that I must be denied service because you don't deal with that company any more? Unacceptable! I sp...

As a busy professional I have just completed all of my end of renovation purchases online. All companies I dealt with had amazing turn-around for delivery, especially Home Depot and Appliances online - brilliant. What a shame I can't say the same for Beacon, 2 bedside lamps that were in stock in the Melbourne factory and TWO WEEKS later still waiting . I emailed the online team and have now had a call to say goods should be at Belrose on Friday in another two days but still will not be delivered to me until next week but if I like I can come and pick-up. IT IS CALLED ONLINE SHOPPING FOR A REASON GUYS. For lighting go elsewhere !!!!

Brought light online and opted to pick up instore got home and opend up cause had Electrician ready to install the new light opened and this light had been used/returned called talk to manager Accused Me of first lying then agreed to get new light and have warrenty cover install Electrician arrived week later and said only changing call manger , her was rude and again accused me of lying not sorted yet

Used /Scratched Manger accused me of lying