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Beacon Lighting Physical store

Beacon Lighting Physical store

2.1 from 89 reviews · View Statistics

Reviews

  • Product Quality
    2.3 (47)
  • Return Claim MadeYes (20) · No (35)
  • Customer Service
    2.4 (52)
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Bec

BecGreater Melbourne (Inner), VIC

  • 4 reviews

Couldn’t buy because nobody would help

published

I went to the DFO Essendon store today as I need to purchase lights for a new 4bdr/2bath house. 3 staff members ignored me so they could chat to each other. I waited 15 minutes and was not even acknowledged. Felt so uncomfortable and awkward that I walked out. Very disappointing and unfortunately will have to look to your competitors to purchase all my indoor, outdoor and pool lighting

Customer Service
Incentivised ReviewNo
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Kurt

KurtSouthwest, VIC

  • 2 reviews

DO NOT BUY THEIR FANS

published
Product Quality
Customer Service
Incentivised ReviewNo
1 comment
Beacon Lighting
Customer S.Beacon Lighting
Shane  Cabin 8141

Shane Cabin 8141Sydney, NSW

  • 22 reviews
  • 11 likes

Got caught out again,Fake Sale

published
Product Quality
Customer Service
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5 comments
Shane  Cabin 8141
Shane Cabin 8141

Miss type 3 weeks not 4

Beacon Lighting
Customer S.Beacon Lighting
Shane  Cabin 8141
Shane Cabin 8141
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Caroline Webb

Caroline WebbSydney

  • 8 reviews
  • 4 likes

‘Just because it’s on display doesn’t mean it’s in stock’

published

I quote. And the suggested solutions were ‘Wait until they come back into stock in April’ (two months away), or ‘Go to Waitara’. My preferred solution was to go home and order something better from Temple & Webster.

Customer Service
Incentivised ReviewNo
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1 comment
Beacon Lighting
Customer S.Beacon Lighting
Sheru

SheruGreater Melbourne (Outer), VIC

Bad customer service

published

Avoid buying from these guys, bad customer service , not helpful at all , once you purchase anything , they wont like to help you if there is a fault ..

Product Quality
Customer Service
Incentivised ReviewNo
1 comment
Beacon Lighting
Customer S.Beacon Lighting
J. Maxwell

J. MaxwellSouth East Queensland, QLD

It must have been a bad batch...."

published
Product Quality
Customer Service
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3 comments
Beacon Lighting
Customer S.Beacon Lighting
J. Maxwell
J. Maxwell
Beacon Lighting
Customer S.Beacon Lighting

dangerous stay away

published

i have been an electrician for 21 years now , i had to replace or modify just about everything i have bought
at beacon lighting in my house , their cheap electrical stuff gets flog of as high end , but in reality its unsafe and a fire hazard , took apart one of their ceiling fans , cross threaded bolts ,poor connections , you name it
, that's right people if you want to burn your house down , just go to beacon lighting

Product Quality
Customer Service
Incentivised ReviewNo
Maurice Richard

Maurice RichardPerth, WA

  • 3 reviews

Manager with attitude

published
Product Quality
Customer Service
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3 comments
Beacon Lighting
Customer S.Beacon Lighting
Maurice Richard
Maurice Richard

ok, willing to discuss to resolve my complaint about beacon lighting Lucci fans

Maurice Richard
Maurice Richard

I have sent beacon lighting a personal message

S.Little

S.LittleSouth East Queensland, QLD

  • 6 reviews
  • 7 likes

Sold me product with wrong colour (miss labelled) and refuse to offer replacement

published

Worst warranty service ever. I am beyond disappointed. Purchased a ceiling fan light in cool white. The installed product is yellow. They refuse to accept they mis directed and sold a wrong labelled item, after weeks of wasting my time. Bad business.

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1 comment
Beacon Lighting
Customer S.Beacon Lighting

Hi, I am sorry to hear about your experience with us. We have received your email to us and are getting this looked into further for you. A representative will be in contact with you about this, Debbie - Beacon Lighting Customer Service

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Tintor68

Tintor68Sydney, NSW

Terrible response to customer needs

published

Manager wouldn’t sell only lamp available from floor stock. 4/5 products I liked weren’t available, other stores had base but couldn’t find the shade. Manager and staff Offered no viable options. disgraceful service and staff not responsive to customer needs. In the end I came up with the option of taking a print image of the product so I could insert into the Xmas card. Never again will I purchase a product from Beacon lighting.

Incentivised ReviewNo
Return Claim MadeNo
Store LocationCamperdown NSW
3 comments
Beacon Lighting
Customer S.Beacon Lighting
Tintor68
Tintor68

My best contact is [Details Removed]

Beacon Lighting
Customer S.Beacon Lighting
Kevin B.

Kevin B.South East Queensland, QLD

Faulty product. Horrendous customer service.

published

Bought their LED ceiling lights and none of them work. Asked for refund and were told to sell it on ebay instead???? Please stay away and save yourself from the frustration.

Product Quality
Customer Service
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1 comment
Beacon Lighting
Customer S.Beacon Lighting
Kathryn Skinner

Kathryn SkinnerSouth East Queensland, QLD

Shop was great, after sales service terrible.

published

I purchased a fan for my eldery parents bedroom. The shop staff were lovely, couldn't fault them. Cannon Hill store. However the after sales service re warranty request is really terrible. I've been waiting since June 2020 it's now November. If I hadn't chased the claim up nothing would have been done.
Now been told because I've had a chest infection nobody can come and replace the fan. I explained I have a clearance from my GP, and being an asthmatic if I have to wait until I'm not coughing it's going to be a long time. Meanwhile my 89 and 93 yo parents have no fan. I have requested a refund for the fan and the installation. I won't be dealing with Beacon again. Absolutely pathetic service, really not impressed at all.

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Customer Service
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1 comment
Beacon Lighting
Customer S.Beacon Lighting
Lynds20

Lynds20Perth, WA

Inconsistent advice and terrible customer service

published
Customer Service
Incentivised ReviewNo
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Not happy at all

published

Bought 2 ceiling lights with bulbs and none work. Beacon refused a return. Ended up buying similar products from IKEA for half the price and it works perfectly. Everything is marked up and doesn't work, customer service is not friendly, will never shop at Beacon again.

Product Quality
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1 comment
Beacon Lighting
Customer S.Beacon Lighting
Gerry

GerryGreater Melbourne (Inner), VIC

  • 17 reviews
  • 20 likes

Resolved a warranty issue after two years , very happy

published

Had a rattle in ceiling fan. As it was in spare room I didnt report it till very end of warranty period - and they arranged to supply and install a brand new fan very quickly. Very happy with outcome

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1 comment
Beacon Lighting
Customer S.Beacon Lighting

HI Gerry, Thank you for your message. We are very please you are happy with the service, thank you for passing this feedback on.
Kind regards Amber - BL Customer Service

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Gavin

GavinPerth, WA

Lucci DC Ceiling Fan

published

I bought two DC Lucci fans (they are about $400 each) on 4-Oct-20 from Beacon Lighting Myaree WA and I used Beacon Lighting's electrician to install. Both of them were installed but only one was working. Electrician said nothing wrong with installation so it must be the product. Told me to lodge a warranty claim and the earliest slot allocated was a month out 3-Nov-20. Warranty guys called me today to say that 'parts' have not arrived so they will need to wait for it and reschedule.

Looking through the reviews here, it seems this problem is pretty common. Whoever is thinking of buying, just bear in mind it has a 50% chance of the product not working!

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2 comments
Beacon Lighting
Customer S.Beacon Lighting

Hi Gavin, I have been informed that you have spoken with our Warranty Team and they have arranged for the electrician has been booked to come to your house today and replace the fan for you, Debbie - Beacon lighting Customer Service

Gavin
Gavin

Thanks Debbie. Yes all is well now. Thank you for following up and seeing the job through - really appreciate it

Norman Lewis

Norman LewisPerth, WA

  • 3 reviews
  • 1 like

DC ceiling Fan Warranty

published
Incentivised ReviewNo
Return Claim MadeYes
1 comment
Beacon Lighting
Customer S.Beacon Lighting
Bubbas

BubbasPerth, WA

  • 35 reviews
  • 14 likes

Quality products, excellent customer service.

published

We recently undertook the trying task of renovating our home, choosing Beacon Lighting products for majority of our lighting needs. Undecided on which would best suit the home, we sort the expertise of Beacon staff & they did not disappoint. Their guidance allowed us to find not only the most stylish lighting type for each living space, but the most suitable & the most effective.

* the matte black finishes look fantastic with the rest of our furnishings!

Product Quality
Customer Service
Incentivised ReviewNo

Great service Big thanks to steve

published

Thanks to Underwood staff for their great service and Their Electrician Steve for installing 3 ceiling fan and coach light for his very professional job..
I'm Very Happy! And I highly recommend them.

Product Quality
Customer Service
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1 comment
Beacon Lighting
Customer S.Beacon Lighting

Hi Oscar, thank you for your message and the positive feedback. I will pass this on accordingly. Have a nice day. Emina - BL Customer Support Team

Donna

Donna

  • 32 reviews
  • 17 likes

Expensive "Wave" fan is noisy and faulty

published

For a $650 investment, this fan is very noisy and clunky. It is impossible to sleep at night with it running. I will be replacing it with a cheap fan which I know is silent.

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Questions & Answers

Christopher J

Christopher Jasked

Physical store

I have purchased four DC ceiling fans so far from Beacon. The last two bought recently are the AIRFUSION TYPE A 60 DC FAN ONLY IN BLACK which were nearly $700 each. My question is related to a quiet clicking that can be heard when standing under all of the fans, except one of the new Type A 60's taht does not click. It is a very quiet tick tick tick that can be heard especially when on low speeds. What is this please?

1 answer
Beacon Lighting
Customer S.Beacon Lighting

Hi Christopher, thank you for your message. Please send us your contact details to webmaster@beaconlighting.com.au so that we can discuss this further with you. Alternatively, please submit an online warranty request form via this link - https://www.beaconlighting.com.au/warranty-claims . Our warranties team will then organise an electrician to come out and have a look at the fans for you. Regards, Emina - BL Customer Service

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