We wanted to purchase an adjustable bed to help me get a good nights rest. I have major bone damage in my spine and pelvic area as a side effect from cancer. Rick listened to us and allowed us lots of time to choose the perfect bed that suited our needs. We purchased the same day and since installation a few months ago I have had the most wonderful sleep. Thankyou Rick & Beds for Backs - you have made a big difference to my quality of life.
A fabulous mattress and wonderful service
We can not speak highly enough of Beds for Backs Fairfield.
Olivia had excellent knowledge of the products and made choosing a mattress so easy for us. We are so very pleased with our mattress. It has changed our lives for the better!
Olivia even came to our home to assist us in setting up the mattress etc
Customer service has been fantastic and we would highly recommend Beds for Backs as it has been such a positive experience.
Thanks so much Olivia.
Very happy with knowledge
We came to Beds for Backs in Armadale with different back and neck problems. Reza was able to listen to our needs and tailor our purchases specifically for us. Including the right pillows . Two happy customers.
Service is outstanding. Went in with chronic back issues and wanted to buy a new pillow. Rick (salesman) suggested borrowing a few different sizes to see what works best. Also suggested a home visit to help with my sleeping posture. The first morning after Ricks visit I woke up with no pain. Anyone with back issues and sleeping go see Rick he will sort you out.
Good service experience
Had a good experience from Reza explaining benifits and asking appropriate questions. I would recommend to anyone to visit the store next time they are looking for a goos bed
Excellent Customer Service
I came in Armadale shop and I saw Rex’s who helped me to find the mattress and base also. Reba is a great salesman, he asked a lot of question about my back problem and he supported me to find best option. Very thanks Rex’s and beds for backs.
Tman and Su
Reza - K10270 bed
We had tried majority of the beds available in store but since we had focused a bed for our spine health, Reza suggested the current bed we bought and we are very very pleased with the customer service and the recommended bed. In comparison to our old bed, the bed recommended was definitely life changing. No more back pains, we don't feel heavy waking up from sleep. Quality service.
Quality Service and Quality product
Purchased our bed & pillows from Reza at the Armadale store. Reza was fantastic talking us through all aspects of the mattress types available. The quality of the mattress is fantastic
Visited Amadale store in Victoria and the staff Reza is professional, answered all questions I have on my mind. Will certainly visit next time. Thanks for the gre service. Cheers.
Sleep at last!
After looking for a new mattress in the usual stores I went into Beds for Backs at Nunawading. Rick the salesman was amazing, he actually listened to my concerns and problems with my present mattress, explained the Beds for Backs systems starting from the base models, not the most expensive as most sales people do. I was given time to test my selection with no sales pressure from Rick. I returned to the store 2 weeks later to make my purchase, after only 3 nights on my new matress I now sleep through the night and I can feel substantial improvement in my chronic back pain. I cannot speak highly enough of Rick. His knowledge of the products and understanding of back problems, and determination to solve the problem is outstanding. I highly recommend Beds for Backs for there products and Rick for his outstanding knowledge and customer care.
Very happy with the bed. Happy nights being able to sleep and wakeup without back pain. Quality good. Reza followed up and was extremely helpful everytime we spoke to him. Very knowledgeable with a lovely manner.
The service provided was above and beyond what was expected.
Although, we had a problem with an electric bed motor after a new bed head was installed, the service provided to replace motor was quick and friendly, and put my elderly mum at ease! Thanks Beds For Backs!
My perfect bed
I have just purchased the most comfortable bed I have ever slept in. Electric, queen size, box springs, made in Melbourne, very affordable price. Kevin gave wonderful personalised service, I cannot fault the advice and overall customer experience. Highly recommend you look here for the best beds ever
Expert knowledge and advice
We bought our mattress and base from Beds for Backs in Nunawading thirteen years ago. It has served us well, with some adjustments by Rick over those years. More recently, I have suffered from hip bursitis in both hips, so I contacted Rick to see if our base needed further adjusting. He recommended that a mattress topper could be the solution, and how right he was. Rick has excellent product knowledge, and nothing is too much trouble for him to make everything right. Thank you Rick.
Replacement slat rubber
We bought a rubber bed 18 years ago and the rubber slat holders needed replacement. At the store the service was amazing. Rick bent over back wards to help us.
Excellent service and advise Ask for Rick Morris
Rick Morris is an expert in his product knowledge. We bought a mattress 2 years ago, he came to our house especially and adjusted the bed kit and pocket mattress to suit. Never slept better. Thank you Rick.
Can’t wait for the delivery
Reza assisted us through the process of determining the best fit for us. He was knowledgeable, respectful and provided great service. We tried several options and chose out preferred mattress that met our needs thanks to Reza. Now we just can’t wait for it to be delivered!!
Unsurpassed advice and excellent products
One year ago I suffered a back injury so severe I was unable to get into or out of a bed for two months and had to sleep in a chair. The nature of the back injury is such that it cannot be rectified, and lost he ability to work overnight. I now suffer chronic pain and still struggle to get into and out of a bed. This is my worst part of the day.
Despite having a very expensive innerspring mattress and base, I couldn't say in bed for more than 6 hours without the pain forcing me up.
I walked past bed for Backs and on a whim popped into store. Rick Morris listened to my story, examined my posture and movements which included me adapting my sleep position on a bed while he made adjustments to slats underneath in order to find a comfortable side lying sleep position. Rick's knowledge and insights impressed me greatly. I am a registered health provider and an anatomy lecturer. Rick didn't know this, but his summation of my spine condition and his anatomically reasoning of how my posture and positioning was causing my pain was spot on.
Rick tells me whenever he experiences a medical condition he is not familiar with, he goes home and that night, researches extensively. It is this zeal for perfectionism that has made Rick not only knowledgeably about Beds for Backs range and products, but everything relevant to helping customers make the right choice.
Never have I ever met someone so enthusiastic about their field or as knowledgable about all things beds. There was no hard sell, in fact the opposite. Rick pointed out which products would not work for me, advised me to look at competitor's ranges, and not to make a hasty decision.
I took my partner back the next day, ignored Rick's advice to look at alternatives, and with some prodding from my partner, not Rick, allowed her to purchase Rick's recommended bed and base for me. (Yes, I'm lucky to have her).
The recommended Frowein electric adjustable base with Surreal latex mattress has reduced my pain, increased the number of hours I can spend in bed, and importantly made it easier to get out of bed.
There was no "breaking in" of the mattress. I diarise each day, and my diary the day after my first sleep reads, "First night in new bed a success. Easier to turn. Mattress feels firm but not uncomfortable".
I have waited three months to write this review. The bed and mattress have surpassed expectations. I haven't need as yet, the supplied adjustable support slat.
The service is unbelievable. I could be in Japan. When I expressed doubts about my ability to turn the mattress every 3 months as Rick suggested, he didn't hesitate to offer to come to the house and do that for me into the future. He was also prepared to visit a number of times to adjust the extra support slat until I was sure I had found the best possible position for it.
I recommend Beds for Backs without reservation. Rick's service was exceptional, but I'm sure that he is not the only employee that could be said of.
Finally 1st class sales assistance
Visited the Nunawading store today and was greeted by Kevin that had only one objective in his mind and that was to give us the perfect product we walked in for
No Sales lines
Clear understanding and discussion on how to approach buying a bed
No pushy sales
Kevin discussed all information and demonstrations for us to clearly make our own decision
We look forward to our new bed with a 60 day trial service
Thanks Again Kevin if there were a few more people with you honesty and correct objective when selling a delicate product like our bed was in the land of retail purchasing would be an ease
Fantastic Service - Reza from Armadale Store
Reza from the Armadale store was extremely helpful in helping us choose a suitable mattress that would address pain issues we were having with existing mattress. We never felt rushed and the service was amazing.
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