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ONE AT HOME AND ONE IN CAMPER VAN

We had an indepth discussion about our needs to ascertain what type of bed would suit us. Great customer service and fortunately we were able to purchase a queen size mattress and base. Lots of choices and important to test the beds before purchase. Quality and range is great and we are so happy that we purchased a DB mattress for our camper van. No point travelling if you cannot sleep at night!

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
1 comment
positvespirit1 we thank you for telling us about your instore experience at B4B Moorabbin. At home or on the road we hope you have sweet dreams. Regards Wal Maguire CEO

Great mattress

Thank you Atallah (Preston store), great customer service, lovely to deal with.
This purchase was my second Beds For Backs mattress.
Would happily recommend consulting with Atallah at Beds for Backs Preston.

Return Claim MadeNo
Warranty Claim MadeNo

Excellent service

Rick from the Nunawading store came to our home in Port Melbourne and helped us set up our support slat system. He was very knowledgeable and went out of his way to explain how it all works. We were very impressed with the high level of service and of course our comfy “new” bed...highly recommended! Thanks Rick:)

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
1 comment
Kellie & Louis thank you for sharing your experience with us. With all our Zero Stress systems we always offer full support to ensure you obtain the most benefit. Regards Wal Maguire CEO

Excellent service

Came to beds for backs in Armadale with my partner to buy a bed. Reza was very helpful and knowledgable when it came to the process of choosing a mattress. Highly recommended

1 comment
Tyler we pride ourselves on the service we give across all our stores. However I will acknowledge the Consultant concerned for his good work. Regards Wal Maguire CEO

If you are in the market for a new bed see Rick at Nunawading store

We were in the market for a new queen size bed after my husband had major back surgery. Rick at Nunawading was not only very helpful but knows a lot about posture,sheets and pillows. We thought that a firm mattress would be better for both of us but after 3 weeks we found it too firm. After a call to Rick we revisited the store and ordered the softer version mattress at no cost but in the meantime while it was getting made Rick supplied us with toppers that helped soften the firm bed. Rick and Kevin at Nunawading go out of their way to make your sleep a better experience. We highly recommend visiting their store. Thank you again Rick. Jenny and Dave

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
1 comment
Jenny getting the right bed is so important especially when some-one has extra needs. It is a fallacy that a supportive mattress is a firm mattress, a supportive mattress is one which can be adjusted to suit the individual. Thank you for your comments, regards Wal Maguire CEO

Customer Service

I was looking for a suitable bed for myself, and a friend and I found your Armadale store. Initially I saw Olivia who gave me excellent advice. I returned to the store and saw Reza who took my order - his expertise and knowledge was extremely helpful. Reza listened to my questions and were able to advise me appropriately. Cannot fault the customer service of Beds for Backs Armadale store.

Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
1 comment
D. Roads thanks for letting us know about your instore experience at Armadale. Our staff are always there to provide genuine advice and help, not just focused on a sale. Regards Wal Maguire CEO

Great customer service

Visited Armadale store this afternoon. Reza was very helpful and knowledgeable on what mattress was best for me. Really happy to find the mattress that gives a good support & comfort.

1 comment
Anna thank you for sharing your experience at Beds for Backs. We always strive to ensure the bed you choose has the right support. Regards Wal Maguire CEO

Perfect bed

Came in with my partner who had back problems and Reza found the perfect bed to support his lower back and helps his pain. Very happy we found this place.

Product Quality
1 comment
Megan our staff are always looking for the best outcome for each individual and it appears our Consultant at Armadale did just that. Tank you Wal Maguire CEO

Great Customer Service

Thanks to Lisa at Campbellfield and Kevin for the fantastic customer service provided, our new mattress is very comfortable. They went above and beyond to find the right fit for us.

Product Quality
Return Claim MadeYes
Warranty Claim MadeNo
Product Appearance As advertised
1 comment
Michell it is always our focus to provide an excellent customer experience. Thank you for your comments and I will acknowledge the Consultants concerned. Regards Wal Maguire CEO

Quality product and service at good price

Reza at Armadale store was knowledgeable and very responsive to my needs. I came looking for high quality, ergonomic product and a great price. Reza helped me find a very comfortable, high quality mattress for a reasonable price.

Return Claim MadeNo
Warranty Claim MadeNo
1 comment
Debbie it is great to hear you were looking for an ergonomic product, we are the only mattress retailer who can actually do that. Thank you for your kind words. Regards Wal Maguire CEO

Armadale Store: Excellent customer service and good discounts from Reza

Satisfied with high level of customer service. Reza provided good advice on products and was friendly in providing us good recommendations for the beds and mattresses.
Knowledge and behaviour was good.

Came to the store twice and was pleased with customer service from Reza. Was recommended by a friend and would recommend to other people.

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
1 comment
Teddy thank you for letting us know about your experience at beds for Backs. We are proud of our staff and the service and advice they provide. Regards Wal Maguire CEO

Perfect customer srvice by Reza

We found the perfect mattress at Beds for Backs Armadale where Reza showed us the various combinations available to assist us with our back problems.
Very happy with the expertise and knowledge shown to us.

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
1 comment
Rene thank you for sharing your experience at Beds for Backs Armadale. I will personally acknowledge the Consultant concerned. Regards Wal Maguire CEO

Needed a new mattress

Went into the Armadale shop on high street, Rex’s was very helpful and assisted me straight away to find the mattress right for me. Very happy with the price and service.

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
1 comment
Amendment to that review, the consultant Reza ( after saying I required delivery) decided to put on the paperwork that I would be picking up the mattress . It was only after a week of not hearing anything that I went back to the store and found out the problem. Needless to say I wasn’t happy, the new consultant was able to arrange delivery for me and sort out the issue but it certainly has soured my experience. So 1 Star for Reza and 3 stars overall.

Great customer service

Reza was so helpful at the Armadale store! He listen to my story and then check to make sure the bed was right for me. He checked my spin and im so incredibly happy with my new bed!

1 comment
Tessa obtaining the right advice before committing to a purchase makes you investment an informed choice. Regards Wal Maguire CEO

Before you buy a bed, speak to Rick!

After researching beds heavily and handing over $$$ for a top of the line bed elsewhere 3 years ago, my back again started to ache - the bed was losing support. Just happened to walk into Beds for Backs and Rick Morris was there to help. What a legend! His explanation of my problem and demonstration of how the spine being supported in the right place can lead to a good night's sleep was simple, logical and it works! We have now had our first 2 nights of amazing sleep! Thank you. Happy to endorse a quality product that leads to great sleep and no pain. And for those looking for a new bed - do not buy anything until you've spoken with Rick!

1 comment
Brad it's great to hear that you are finally getting the sleep you deserve. As for our staff they are all knowledgeable about correct support and how to assist customers. However I will acknowledge Rick personally for his great work. Regards Wal Maguire CEO

The only place to buy a mattress

Rick Morris is a helpful and knowledge person and would not go anywhere else for a mattress a great person to deal with.

1 comment
Barry I am pleased to hear about your experience with our Consultant and your support for him. Thank you, Wal Maguire CEO

Excellent Beds

Reza was straight to the point in understanding our needs and matched the perfect mattress for our healthy sleep. Awesome service and ongoing customer support.

1 comment
IDH thank you for letting us know about your experience at Beds for Backs. I will acknowledge the Consultant concerned personally. Regards Wal Maguire CEO

Good Customet Service

I went to Beds For Backs in Armadale. I was served by Reza, who provided me with an excllent and knowlegeable explanation of the benefits of the products. Happy to re9commend this store to others.

Peter

1 comment
Peter it is our focus to provide excellent customer service and it is good to hear from people like yourself on your experience. Regards Wal Maguire CEO

Reza Excellent in Armadale

I came because of back problems. Reza asked questions to understand my back issues and then advised me of the best bed to meet my needs. I would recommend Reza and Beds for Backs to my friends.

1 comment
Susan isn't it great when knowledge and service come together for a great outcome. Thank you for letting us know. Regards Wal Maguire CEO

Perfect service, extremely professional!

Reza was extremely helpful, friendly, professional and had fantastic knowledge of all the products. He assisted me without hesitation to find the perfect fit for our needs. I highly recommend him to anyone looking to purchase bedding, he is fantastic at his job and very polite.

1 comment
Chris I am pleased to hear of your experience at Beds for Backs. I will certainly acknowledge the Consultant concerned. Regards Wal Maguire CEO

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Questions & Answers

Hi I am online now wanting to investigate a Queen size electric bed which will not disturb my partner what can I view online until I visitArmadale store?
1 answer
Hi there we are presently introducing our new electric bed range and just completed a photo shoot last Friday at our Armadale store. These are yet to be uploaded to the website but the full range is on display at Armadale. If required our Consultant can also advise you on what's still available from our run out stock. If you are after a good deal get in quick for the run out stock. Regards Wal Maguire CEO

Hey Beds4Backs team. I hope you're doing well. I have 2 slipped discs in my lower back which leads to back pain, cramps, and all the problems you would expect, and I am struggling to find a mattress that suits my needs. My last mattress was a Select O'Pedic which was gold, it was kind of firm but I slept nearly every night even when I first injured my back! So that speaks for itself. Sadly, all good things end, and so I just bought a Sealy which is not performing as expected. It's early days yet, but I still have some back pain and I'm not sleeping the night, and it's too firm. If I need to get another mattress, could you tell me what type of mattress you'd recommend? I have been after something that's soft, just personal preference, but I'm willing to try firmer if needed because my experience is, if the bed is good enough, you don't even notice the bed after you're asleep! I'm of course happy to come in, I live in SE suburbs VIC, but was after a rough indication before I did. Cheers
5 answers
Hi Jules thank you for contacting us and presenting your issues. We would recommend you visit us instore whereby you can become fully informed about our ergonomic bed solutions that can change with your changing needs. We would also be happy to have your Occupational Therapist attend also. Depending on where in the South East you are our Dandenong or Moorabbin stores may be best. Regards Wal Maguire CEOHi Wal, a follow up question. I have a slat base that I'm keen to keep. Can you just sell a mattress or must it be a mattress/base combo?I've got a sore back as well and let me tell you now - You need to spend roughly close to 1 and half to 2 grand for the mattress itself to get a good sleeping setup. I used to use the slumberzone ultimate setup

I sleep on my stomache what would you suggest in a mattress on a divan base?
1 answer
Hi there it is not easy answer to your question. Firstly I would not recommend a standard flat mattress on a divan as a suitable long term solution, overnight stay yes but not permanent. Front sleepers put stress on their backs, necks and shoulders. Any recommendations depends on your height, shape and weight. I recommend you visit one of our stores to receive appropriate guidance before making a decision. This is an investment in your health so become informed about ergonomic bed design and how it can assist. Regards Wal Maguire CEO

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