What fantastic customer service
We have been trying to get the bed of our dreams for 3 years now. New ergo life mattress in January after giving up on another beds for backs which just didn't suit us. This new mattress unfortunately failed our wish list too. Rick Morris came to our house first to try to help support our backs with one of their products.
Again not successful, but he didn't stop there, next night a mattress topper to soften the bed and a consultation in store where we think we have now found our perfect bed. Adjustable base, medium soft mattress and Rick took a...
GOOD DEAL and a wonderful shopping experience.
On 30/04/2020 we visited 2 furniture outlets on Whitehorse Road in Nunawading in search of a Queen Size bed. We viewed the beds that were of interest but decided to think it over before making a decision.
On our way home we discovered the Nunawading Bed for Backs shopfront. We were moved by the salesperson Rithika’s genuine offer of assistance. Rithika showed the bed offerings and helped us to narrow down our options. She not only gave the lowdown on the bed that was of interest to us but also provided explanation to our numerous queries. ...There was no push to make a sale. The next day we decided to buy the bed of our choice. Rithika gave us a GOOD DEAL and a wonderful shopping experience. Thank you Rithika. If you are looking for a bed give Beds for Backs a go.
I can finally sleep!
After having two months of limited sleep and a sore back resulting from a bed that was too firm, I went to visit Rick Morris at Beds for Backs in Brighton and I am sure glad I did! Rick knows his stuff and steered me in the right direction towards a better bed suited to my posture and needs and at a very reasonable price that didn't put a dent in my savings. Truly, go to Beds for backs in Brighton and as for Rick and he'll help you out!
Amazing service from Rick. Sue, 1 May 2020
I can highly recommend Rick from Beds for Backs. Our bed, bought from one of your stores, was purchased 14 months ago. I found that I needed a softer mattress topper as I was having pain in my lower back, hips and shoulders. Rick came to our home with a contour adjuster that fits between the base and mattress. After trialling and ajusting over a few nights, the pain in my hips and shoulders and back were completely gone. Rick also changed our mattress as he felt the original one wasn’t right for us. I now have a softer top that has helped my back and my husband has the firm base that he prefers.
Thank you Rick for making our bed just right for us.
LOVE Our Bed ! Best Service Ever
Rick was fabulous, not only did he ask lots of questions he also gave my husband and I quite a few options and explained the differences between them. The best customer service I've had in a very long time. The bed arrived and we could not be happier, looks great in the bedroom and OMG so comfortable, I have finally found a bed that I wake up in the morning feeling well rested and not an ache or stiffness in sight.
Highly Recommend Beds For Backs
- Campbellfield (Head Office)
- Verified customer
High recommendation for Rick Morris
Rick Morris at Beds for Backs in Brighton has been the most helpful salesperson I've come across in many years. Probably that's because he's also the Customer Service Manager for Beds for Backs all over Melbourne. Rick spent about 1.5 hours with us in the shop originally to help us select the products we needed to cope with ageing hips, shoulders and backs. He then came to our home when the frame kit and mattress were delivered and did the initial set up and adjustments for our needs. The frame can be set up differently for each side of the bed..., which is great. After about 6 weeks we felt it was still not quite right so talked to Rick about swapping for a softer version of the mattress, which you can do within 60 days of purchase (there may be a change of price of course, if you swap for a more expensive mattress). Rather than do that straight away, Rick came to our home again with a foam topper to go on the mattress we had bought, made some further adjustments to the frame and voila - we are now sleeping very comfortably and at a much cheaper cost for the topper than swapping for a more expensive mattress. So I highly recommend Beds for Backs and particularly Rick for his willingness to spend time with us initially in the store and then the 2 visits at no cost to our home to help us find the most cost-effective final solution for our needs.
Fantastic service and quality
The team did a great job sorting a topper for our bed we had purchased some time ago. We can rest comfortably now !
Thanks so much for your great service
Rithika was extremely friendly and helpful in finding a bed that suited me just right - both in terms of comfort needs and cost. Her customer service was great. She walked me through a process of trying different mattresses with different features and of different densities until I was able to narrow it down to a few choices that suited me best. She was very patient while I took my time to come to a decision, and offered me a really great price on a very nice mattress.
Great customer service
Just want to complement Rhitica on her great customer service. She spent a lot of time on the phone explaining how they work, and generally giving me lots of info about the mattress I had originally tried at Preston. Zaid at Preston was excellent and went out of his way to help me. Not so his boss, which is why I ended up calling Nunawading and ordering the mattress from them.
Unfortunately due to my specific health issues the mattress was too firm for me. No problem Alex at head office replaced the mattress with a much more suitable one (at a slightly higher cost) and delivered it free of charge.
Overall the staff were fantastic, bar one. Highly recommend the company
$7,000 down the drain!! Don't make the same mistake!
After 7 years of owning one of these beds (king size latex mattress with adjustable slats), having them come out several times to adjust the slats, cutting down the middle of the two bases to alleviate the 'hump' in the middle (didn't work!) and even replacing the mattress for a different one, nothing has worked to have a good night's sleep, which is all we wanted!
My back is sore every morning and the mattress sinks on either side with a lump in the middle (even with the slats at their highest), despite turning and flipping the mattress regul...arly, as suggested. In the end, we have endured this bed long enough and now, with a loss of over $7,000 we have to go and spend thousands on another bed as they refuse to give us even a partial refund, which I feel is deserved, as the product has not done what is stated. My advice: Go and buy a regular bed and base and avoid this gimmick as it doesn't work!
Wish we had the experiences some others here have had.
We bought our ergo mattress from two years ago. Wasn't good from the moment we received it. Thought we just had to give it time. We were assured that it was the right choice for us but werent given any of the personalised experiences we read on here and now trying to find out warranty terms, see that the mattress the salesman told us to get isn't even advised for our body types.
the $3000 Mattress I bought from your Morrabbin store for Beds for Backs delivered on the 21st December, I went back to the store 3 times and Victor has been to my home 4 times every week he actually swapped the mattress for the Classique and now my back is worse so now i have to go to another place that sells mattresses to buy another mattress at a loss of $3000 dollars as I can't have a refund as the don't give them and this mattress which has only been in my home for i week it is now a week later and my back is much much worse i an in constant pain and all Victor says is we do not give refunds and blames it on me i never had this trouble till i bought a mattress from BEDS FOR BACKS
I would like to thank Rick at Nunawading store for his help in providing a solution to modify the height of our bed . Nothing was too much trouble for him and we are extremely happy with the outcome.
I recently made a purchase from Rick at Nunawading. He was so professional, clear with his explanations and basically showed he cared! Thank you so much Rick! for your outstanding service.
So Happy I found you!
As a person who has lived with having major back surgery many years ago (spinal fusion), I could never, no matter what I did, what mattress I used, sleep without some discomfort and I finally I decided it was time for a new mattress as I was desperate to get some relief.
I went to all the usual stores with no real 'personal' help in bed choices and as I was getting in my car I happened to see a big sign' Beds For Backs' and thought, 'I will go in a have a look' feeling very despondent at the time and as soon as I walked in I had the most excell...
The 'PERFECT BED' for the fussiest sleepers!
2016 I had spinal surgery, knowing I needed to upgrade to a new Mattress I searched all over Melbourne with little success until I stumbled on to Beds for Backs in Campbellfield, I walked in very sceptical, still wearing my back brace (8 weeks post op) we were appoached by the most down to earth, caring sales assistant Kristy who showed us through the range, and had a solid understanding of the spinal anatomy, (certainly did not get that from other stores) We chose the Ergo Shape adjustable, and were told if we weren't happy after sleeping on t...he bed they would replace it with a different model. Well, this was the best nights sleep I've had in many years, definitely worth every cent, honestly cannot express how much relief and comfort this bed offers! Over time and my on going nerve issues, I can adjust the inserts to suit. Now in Jan 2020, I call Beds for Backs to tell them my bed has changed, not sleeping so well, Kevin took over 30mins of his time on the phone, suggested I pop in and pick up extra inserts, this didn't help, the issues wasn't with that area, more the hip area, Lisa another beautiful staff member took the time to come to my house to inspect the bed, and invited me to bring my mattress into the store where I met the Alex, he took the time to inspect and open up my mattress and talk me through, the mattress was still in perfect order, rather than sending me on my merry way, he offered to alter it by adding some extra padding, and also made many extra inserts so I can adjust the area according, I was sent home with a loan mattress and within 3 days my bed was back, and 100% comfort once again! Now he may think I was the crazy, fussy, whinging lady, but they all went out their way to help, the customer service was exceptional! Utterly surprised how much effort was put in to make customers satisfaction 100% Thanks again Kevin, Lisa and Alex much appreciated!
EXCELLENT SERVICE !!
After buying a bed with adjustable base about 20 years ago, I recently returned to the same store (once I found it) expecting to buy a replacement mattress. Manager Rick came to my home, assessed my needs and the condition of the mattress and base - and by making some adjustments and turning the mattress - happily DID HIMSELF OUT OF A SALE for the next few years. The adjustments have made an improvement to my comfort (and bank balance). Very grateful for Rick's attitude that providing me with the best outcome, was more important than a sale.
Simply Superb Service and After Sales Support
Mid 2019 I purchased a Queen bed with a separate topper that was made to our specific order. After sleeping on it for about 4 months, I found it was just not quite what I wanted on my side and was beginning to aggravate an injured shoulder. Despite being well outside the "Trial Period", Lisa happily got me back into the shop to try a few other options, select a different foam and she had an entire new topper made for me at no charge. Sadly it was still not what I needed but now I new exactly the solution and Lisa again went above and beyond and...had the topper re-made even more specialised and at not cost and it is fantastic. I cannot praise Lisa and Beds for Backs highly enough for the truly spectacular service they provided. They promised the perfect bed at the beginning and they followed up on that with enormous patience and understanding. It is without doubt the best organisation I have dealt with in many years and I highly recommend them to anybody considering dealing with them. The after sales service is second to none. Thanks Lisa for your inspiring service and patience. Levin
Best Bed I've had
Manager & staff at Beds For Backs in Fairfield very helpful when i required some new rubber track for slatts on our bed. They were suprised when I told them I was still using the perfectly good base and high quality Latex matress purchased from the Clifton Hill Store over 20 years ago and that my wife & I were more than happy to recommend Bed for Backs to anyone.
Thank goodness for Rick! We purchased a bed (elsewhere) in November and unfortunately it has caused me major lower back ache. Rick was very patient and showed amazing knowledge regarding the reason for my back pain. He gave fantastic advice! If only we had gone here before purchasing our new mattress!!!
Questions & Answers
Can you use any mattress on the bed for backs base?? We have had ours for around 7 years and have turned the mattress over , but still sags , which is creating a sore back and neck for me.
Wal M.Beds for Backs
Kez we would like to visit and see what might be going on. An assessment by one of our consultants would be at no cost or obligation, but should come up with several ways forward. Please call our Brighton store and talk to Rick who would be pleased to assist.
Regards Wal Maguire
Do you take old beds when new one bought?
Wal M.Beds for Backs
Liz yes we do, but there is a small charge. Try and call your local Council as they may collect it free of charge as part of the hard rubbish removal.
Regards Wal Maguire
Hi I am online now wanting to investigate a Queen size electric bed which will not disturb my partner what can I view online until I visitArmadale store?
Wal M.Beds for Backs
Hi there we are presently introducing our new electric bed range and just completed a photo shoot last Friday at our Armadale store. These are yet to be uploaded to the website but the full range is on display at Armadale.
If required our Consultant can also advise you on what's still available from our run out stock. If you are after a good deal get in quick for the run out stock.
Regards Wal Maguire CEO
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