Reviewer Photos & Videos
Great service. Great Mattress.
So much fun, trying out all the different mattresses. I would like to thank them for the patience. Service was great, and delivery was actually early.
Please do not buy any products from these ...
To all hard working and honest AUSTRALIANS
Please do not buy bed/s or mattress from this store.
Hi. my name is Joshua. I have degenerative arthritis in my spine at the age of 44. I went to the store and explain my medical condition and asked them for the best product in store. They sold their top of the range mattress and collected $4000.00. Mattress indented within first 10 days. Complained and they sent someone whom they believed was a technician. After inspection, he suggested to place piece of woods under mattress, to rectify the problem. ...
bed broke the 1st day of use and 3 weeks to replace the bamboo slate and it pinched a nerve in my back no money back
Don't bother service is rubbish they can't adjust it and pinch a nerve in my back no money back on this product even when they say risk free don't believe the lie
Exceptional Service Again
I recently made my second purchase from Rick Morris at Beds for Backs store in Nunawading, Victoria. My first contact with Rick was in 2015 and I had no hesitation in returning to him in the Nunawading store. Rick has maintained his very high standard of service, on this occasion he offered me several trial options in bedding until I was completely satisfied in achieving a good night's sleep. Thank you again for your ongoing care and service.
Great Customer service
Ordered a mattress and when it arrived it was the wrong one. Their was miss communication between the sales rep and ourselves as to exactly what mattress had been purchased. Contacted the manager of the store and he investigated the issue and agreed to provide the correct mattress at no extra cost and delivered within two weeks as it had to be made. Very happy with his customer service.
Excellent after service
We purchased our fantastic bed over a year ago and couldn't be happier.
The after hours service is the best with all queries answered and well supported promptly.
We had an issue recently fixed by Pramod in the Brighton store.
He responded quickly as promised and had the issue sorted within 15 minutes with no additional costs.
Not only have they saved our backs but there is that peace of mind with their product and service
The reviewer stated that an incentive was offered for this review
Absolutely amazing service by Atallah!!!!
Genuinely thankful to Atallah for his kindness & assistance, he went above & beyond the call of duty...Atallah showed outstanding knowledge during our visit at the store, gave us valuable advice with regards to the beds & mattresses...
The bottom line is Atallah is a absolute gentleman who has a heart of gold..
I strongly recommend all potential clients to visit the store ...
Rita in the Brighton Store provided excellent service in assisting our selection of the available options. She was very helpful and I would highly recommend her.
Quality Products and great Customer Service
We were pleasantly surprised with the technology and research that Beds for Backs put into their products. On top of that Rithika the Store Owner at Brighton was extremely knowledgeable, nice and made my wife and I feel very special and welcomed. Nothing was a bother as we asked many questions and tried many beds before deciding on the perfect bed for us. I highly recommend anyone to visit Beds for Backs first before you go anywhere else.
Looking for a suitable mattress we were served by Rithika Conrad who have spent two hours with some very finicky costumers- us, to try to find the product best suited for us.
She was polite, professional and knowledgeable about the subject, until we have found what we were hoping to find. We have nothing, but praise and satisfaction for this young lady.
Edith Greiman and Thomas Beck
Excellent after purchase help
So happy with how we were treated after we purchased our bed. Very helpful staff.
Very impressed with how we were treated.
We had a problem with remote and it was handled with kindness.
BUYER BEWARE !!! Keep away from Beds For Backs !!!
BUYER BEWARE – Do not buy a mattress from this mob BEDS FOR BACKS – their name BEDS FOR BACKS is a marketing gimmick, they know nothing about providing mattresses for people with bad backs. I suffer from a spinal injury and was sucked in by their name – I purchased my mattress from them a year ago and paid a hefty price $3700, with the purchase they offered a trial period, well the first mattress arrive and it only lasted 2 weeks it gave me great more pain than my old mattress I had before, my old mattress I had for 16 years with no issues it w...as a Sealy Posturepedic. – they agreed to swap the mattress for another one – the second mattress only lasted 6 months it lost its support and shape, I went back to them asking for a refund so I can purchase a decent mattress they wouldn’t refund my money they said they would make me a 3rd mattress this one with heavy duty springs and latex topping. I told them I didn’t want a 3rd mattress I wanted my money back they said no refund. They made the 3rd mattress more rubbish, this one only lasted 8 months it lost its support, the side wall collapsed it was like sleeping on a hill. I didn’t bother going back to Beds For Backs I simply purchased a mattress from another company, $3700 down the drain with Beds For Backs. I purchased a mattress from Harvey Norman a Sealy Posturepedic mattress and it is fantastic to sleep on, no more major issues with my back when I sleep on it – I highly recommend the Sealy mattress and it was $1100 cheaper than the Beds For Backs mattress – I REITERATE, KEEP AWAY from Beds For Backs. If I could give Beds For Backs zero stars I would one star rating is too good for them – ZERO stars is what they deserve !!!
I purchased my bed from the Nunawading store about 3 years ago. The follow up service and advice from the manager Rick was second to none. I visited the store about 6 months ago just to see the latest developments and once again spoke to Rick. He spent about an hour with me making sure I had the bed adjusted properly etc, this was when I wasn't even purchasing anything. A gem of a salesman, wish more were like this. They have a customer for life, thanks Rick.
This bed and mattress is perfect
Very happy customer. Rick Morris is an excellent Manager, knows his products, I have never come across such a dedicated store manager. Rick came to my home and adjusted my bed to suit my health condition. I am now sleeping much better. I fully recommend Beds for Backs Brighton. Emily Carter
Be sure to get Rick to adjust your bed to suit you personally.
We purchased our Beds for Backs mattress and adjustable base set in May 2019. It was adjusted upon delivery by the salesman for no extra charge (we purchased from another store, not Brighton). The results were fairly good but became less satisfactory over time as the mattress settled in.
Rick contacted me recently to check if we were happy and I asked him to come and see if he could readjust it for us. (The lockdowns delayed us getting this done). Rick arrived on time and was a pleasure to deal with. He really seems to know his stuff and to ca...
Questions & Answers
I am tall and have trouble finding any bed that is comfortable length-wise. Do you make extra-long custom mattress and/or frames to suit?
Hi Tony, we are able to make a bed specific to your needs. All you need to do is call into one of our stores, determine what bed is best then we can make it to suit your length.
Have you a double size latex matress topper?
I had a king size mattress - heavy duty springs with latex topper on both sides.
Irish we can make a pure latex topper for you but you will have to wait until after the Covid lock down in Melbourne.
Iois sorry about spelling of your name, auto correct is frustrating.
Get an answer from our members and Beds for Backs representatives
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|Type of Furniture Offered||Bedroom and Mattresses||Bedroom and Mattresses||Bedroom and Mattresses||Bedroom and Mattresses|
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