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Beds for Backs Campbellfield (Head Office)

Beds for Backs Campbellfield (Head Office)

4.6 from 41 reviews

Reviews

4.6

41 reviews
5
(36)
4
(1)
3
(0)
2
(1)
1
(3)
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Sue G.

Sue G.Greater Melbourne (Inner), VIC

Amazing service from Rick. Sue, 1 May 2020

published

I can highly recommend Rick from Beds for Backs. Our bed, bought from one of your stores, was purchased 14 months ago. I found that I needed a softer mattress topper as I was having pain in my lower back, hips and shoulders. Rick came to our home with a contour adjuster that fits between the base and mattress. After trialling and ajusting over a few nights, the pain in my hips and shoulders and back were completely gone. Rick also changed our mattress as he felt the original one wasn’t right for us. I now have a softer top that has helped my back and my husband has the firm base that he prefers.
Thank you Rick for making our bed just right for us.

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
1 comment
Beds for Backs
Wal M.Beds for Backs

Sue G thanks for sharing your experience at Beds4backs. Yes even after 14 months our service is there for you.
Regards Wal Maguire

Denis g

Denis gGreater Melbourne (Outer), VIC

  • 4 reviews
  • 3 likes

High recommendation for Rick Morris

published
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
See all answers
1 comment
Beds for Backs
Wal M.Beds for Backs

Denis g thank you for sharing your experience at Beds for Backs. Our whole focus is ensuring you get the right bed for each of you, not a compromise between the two.
Regards Wal Maguire

Fantastic service and quality

published

The team did a great job sorting a topper for our bed we had purchased some time ago. We can rest comfortably now !
Thanks so much for your great service

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
1 comment
Beds for Backs
Wal M.Beds for Backs

Hi Michael thank you for sharing your experience at Beds for Backs. Our focus is you the individual to ensure you have a great nights sleep.
Regards Wal Maguire

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Pat

Pat

  • 2 reviews
  • 3 likes

unhappy customer

published

the $3000 Mattress I bought from your Morrabbin store for Beds for Backs delivered on the 21st December, I went back to the store 3 times and Victor has been to my home 4 times every week he actually swapped the mattress for the Classique and now my back is worse so now i have to go to another place that sells mattresses to buy another mattress at a loss of $3000 dollars as I can't have a refund as the don't give them and this mattress which has only been in my home for i week it is now a week later and my back is much much worse i an in constant pain and all Victor says is we do not give refunds and blames it on me i never had this trouble till i bought a mattress from BEDS FOR BACKS

Product Quality
Return Claim MadeNo
Product Appearance Not as advertised
Natalie

NatalieGreater Melbourne (Outer), VIC

The 'PERFECT BED' for the fussiest sleepers!

published
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
See all answers
1 comment
Beds for Backs
Wal M.Beds for Backs

Natalie thank you for sharing your experience at Beds for Backs. Nothing for me to say, you have said it all.
Regards Wal Maguire

Levin B.

Levin B.Greater Melbourne (Outer), VIC

Simply Superb Service and After Sales Support

published
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
See all answers
1 comment
Beds for Backs
Wal M.Beds for Backs

Levin thank you for sharing your experience at Beds for Backs. Yes we do go well and above the norm, but our focus is to ensure you have the right bed.
Regards Wal Maguire

Joe

JoeGreater Melbourne (Metropolitan), VIC

  • 2 reviews
  • 1 like

EXEMPLARY SERVICE!

published
Return Claim MadeNo
Warranty Claim MadeYes
Product Appearance Not as advertised
2 comments
Beds for Backs
Wal M.Beds for Backs

Joe, yes we pride ourselves on customer service and your experience is a testimony to that. We thank you for taking the time to express your gratitude and sharing your experience with others.
Regards Wal Maguire CEO

Joe
Joe

That's ok Wal,thank you for the service.

Liz

LizHeidelberg West

Best Service & Products in town!!

published

Can't speak highly enough of the team at Campbellfield. Product knowledge & service were amazing they took the time to speak to us about our specific needs to match us to a bed that satisfies every need. Even offered to come to our home to assist in adjusting the dials to ensure maximum comfort & support. Wish we had purchased years ago!!

1 comment
Beds for Backs
Wal M.Beds for Backs

Hi Liz our focus is to have people understand what they are purchasing and then following up to ensure they get the most out of their investment. Thank you for your kind words.
Regards Wal Maguire CEO

Michelle

MichelleMelton South

  • 2 reviews

Poor for chronic pain

published

Purchased in store. I suffer chronic pain, didn't notice how bad their bed was until I started reducing morphine after sleeping on a much cheaper & better bed. Total Waste of money. When we suffer chronic pain we will try anything. I noted some of the staff say Oh yes I suffer back pain too. Look underneath the base as its just slats that go up & down NOT what we see on their advert. Also was told by sales person how great a partners bed is for couples. Try laying in the middle of the bed, it induces pain. DON'T waste your money. Bed for backs talk the talk to sell beds.

6 comments
Beds for Backs
Wal M.Beds for Backs

Hi Michelle have sent you a private message and look forward to hearing from you.
Regards Wal Maguire CEO

Michelle
Michelle

I have replied to your private message & again I would not recommend a bed for backs for chronic pain sufferer's
Thank you

Beds for Backs
Wal M.Beds for Backs

Hi Michelle, also replied to your message.
Regards Wal Maguire CEO

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Love my new mattress!

published

I love my new mattress! I’ve been having the best nights sleep. Alex, Lisa and the guys at Campbellfield have been fantastic- I visited the store a couple of times before choosing my new mattress and the knowledge and customer service has been 5 star. My back has never felt better

1 comment
Beds for Backs
Wal M.Beds for Backs

Hello Mel, great to hear that you are loving your new mattress. I will personally acknowledge all staff at Campbellfield on the service they have provided to you.
Regards Wal Maguire CEO

andrew

andrewmelbourne

  • 3 reviews
  • 6 likes

Ergo Flex Dial bed for backs is one big very expensive gimmick

published
4 comments
Beds for Backs
Wal M.Beds for Backs

Hi Andrew, have reached out with a Private Message to you without response. Would like to hear from you so we could discuss your concerns.
Regards Wal Maguire CEO

Beds for Backs
Wal M.Beds for Backs

Hi Andrew haven't heard from you but would really like to hear from you.
Regards Wal Maguire CEO

Beds for Backs
Wal M.Beds for Backs

Hi Andrew, it's been quite some time since I tried to contact you by Private Message and again I reach out to see if we can have some dialogue on this.
Regards Wal Maguire CEO

Five out of Five Star Service from Lisa and Alex at Campbellfield

published
1 comment
Beds for Backs
Wal M.Beds for Backs

Robyn & Emma, thank you for feedback on your experience at Beds for Backs. We know we have wonderful staff and the best customer service you can find. I will personally acknowledge those concerned.
Thank you again, Wal Maguire CEO

Outstanding Customer Service

published

My wife and I would like to thank Lisa and Alex from Beds for Backs(Campbellfield) for their courteous and friendly
assistance and helpful advice. Their concentrated efforts to ensure we selected a bed suited to our needs was
second to none. Thank you Beds for Backs (Campbellfield), thank you Lisa and Alex.
Kind regards John and Bev.

1 comment
Beds for Backs
Wal M.Beds for Backs

John & Bev, thank you for sharing your experience at Beds for Backs Campbellfield. Our aim is to always ensure the customer selects what is best for their needs and our staff are a bonus on top.
Regards Wal Maguire CEO

Sam T

Sam TMelbourne

Disrespectful alex. Arrogant

published

Wanted to buy a five thousand dollar mattress and thought I was looking for a cheap bed after waiting half and hour for him to return to the store. Will never buy from him again. Very rude, arrogant.

1 comment
Beds for Backs
Wal M.Beds for Backs

Amazing Service!

published
1 comment
Beds for Backs
Wal M.Beds for Backs

Vik, we stand strongly behind our Warranty and even though there was not any manufacturing fault our Factory Manager and Customer Service Officer went beyond to ensure a happy customer. Thank you for your review.
Regards Wal Maguire CEO

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Outstanding Service

published

We purchased our bed from the Campbellfield Store assisted by Lisa Ponting, the service provided on the day with the Occupational Therapist with us to assist in the correct bed selection was extremely helpful and patient with our decison making. Lisa also assistance at home when the bed was deliverd, her assistance was above & beuond what we had expected. Thank you Lisa at Bed for Backs

1 comment
Beds for Backs
Wal M.Beds for Backs

Outstanding Service By Lisa At Campbellfield Store

published

I bought an adjustable electric bed and accessories from the Campbellfield store, from the time I walked in Lisa spent alot of time with me and was so nice and helpful, I was not rushed or pushed to buy. Alex the owner also spent alot of time explaining and showing me the technical things in a way I could understand, which I much appreciated. The bed etc, were professionally delivered and installed and Lisa went out of her way to come after work and put on the special mattress protector and also put on the linen to make the entire bed for me as I have a bad back. I went to there first to look at beds and bought it there due to their outstanding customer service.
Thankyou so much.

1 comment
Beds for Backs
Wal M.Beds for Backs

Adeline having your bed made for you is something special! We are delighted to hear of the service you received and I will certainly be acknowledging the staff members direct.
Regards Wal Maguire CEO

Exceptional service...outstanding care

published
1 comment
Beds for Backs
Wal M.Beds for Backs

Wendy what a great outcome when you thought your mattress was no good. With local manufacturing we are able to make changes when peoples needs have changed.
Regards Wal Maguire CEO

Michael Kaos

Michael KaosMelbourne

chasing cloud 9

published
1 comment
Beds for Backs
Wal M.Beds for Backs

Michael thanks for your comments and explanation of your issues. It's great that we have been able to assist you.
Regards Wal Maguire CEO

StanB

StanBwerribee south

Very happy with our purchase

published

We purchased a Couples queen bed with a dual hard / soft topper from the store in Campbellfield .
After a few weeks settling in I realized my side did not suit my back with having a previous back injury.
Made a call to Alex and he was able to get things sorted out, readjusted it and it is all suitable now with no charge.
Thank you Alex and Lisa.
Very happy with the bed !!!

1 comment
Beds for Backs
Wal M.Beds for Backs
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