Beds for Backs Campbellfield (Head Office)

This is a belated review. A few months ago the new owner of bed for Backs and his son made a special trip to Castlemaine to change a mattress for my friend who is sick. She found the old one too soft . The replacement was great. The owner was very kind and knowledgable. I would highly recommend Beds for Backs. Show details ·  1

High recommendation for Rick Morris – Rick Morris at Beds for Backs in Brighton has been the most helpful salesperson I've come across in many years. Probably that's because he's also the Customer Service Manager for Beds for Backs all over Melbourne. Rick spent about 1.5 hours with us in the shop originally to help us select the products we needed to cope with ageing hips, shoulders… Read more ·  1

and backs. He then came to our home when the frame kit and mattress were delivered and did the initial set up and adjustments for our needs. The frame can be set up differently for each side of the bed, which is great. After about 6 weeks we felt it was still not quite right so talked to Rick about swapping for a softer version of the mattress, which you can do within 60 days of purchase (there may be a change of price of course, if you swap for a more expensive mattress). Rather than do that straight away, Rick came to our home again with a foam topper to go on the mattress we had bought, made some further adjustments to the frame and voila - we are now sleeping very comfortably and at a much cheaper cost for the topper than swapping for a more expensive mattress. So I highly recommend Beds for Backs and particularly Rick for his willingness to spend time with us initially in the store and then the 2 visits at no cost to our home to help us find the most cost-effective final solution for our needs.

The 'PERFECT BED' for the fussiest sleepers! – 2016 I had spinal surgery, knowing I needed to upgrade to a new Mattress I searched all over Melbourne with little success until I stumbled on to Beds for Backs in Campbellfield, I walked in very sceptical, still wearing my back brace (8 weeks post op) we were appoached by the most down to earth, caring sales assistant Kristy who showed us through… Read more ·  1

the range, and had a solid understanding of the spinal anatomy, (certainly did not get that from other stores) We chose the Ergo Shape adjustable, and were told if we weren't happy after sleeping on the bed they would replace it with a different model. Well, this was the best nights sleep I've had in many years, definitely worth every cent, honestly cannot express how much relief and comfort this bed offers! Over time and my on going nerve issues, I can adjust the inserts to suit. Now in Jan 2020, I call Beds for Backs to tell them my bed has changed, not sleeping so well, Kevin took over 30mins of his time on the phone, suggested I pop in and pick up extra inserts, this didn't help, the issues wasn't with that area, more the hip area, Lisa another beautiful staff member took the time to come to my house to inspect the bed, and invited me to bring my mattress into the store where I met the Alex, he took the time to inspect and open up my mattress and talk me through, the mattress was still in perfect order, rather than sending me on my merry way, he offered to alter it by adding some extra padding, and also made many extra inserts so I can adjust the area according, I was sent home with a loan mattress and within 3 days my bed was back, and 100% comfort once again! Now he may think I was the crazy, fussy, whinging lady, but they all went out their way to help, the customer service was exceptional! Utterly surprised how much effort was put in to make customers satisfaction 100% Thanks again Kevin, Lisa and Alex much appreciated!

Simply Superb Service and After Sales Support – Mid 2019 I purchased a Queen bed with a separate topper that was made to our specific order. After sleeping on it for about 4 months, I found it was just not quite what I wanted on my side and was beginning to aggravate an injured shoulder. Despite being well outside the "Trial Period", Lisa happily got me back into the shop to try a few other… Read more ·  1

options, select a different foam and she had an entire new topper made for me at no charge. Sadly it was still not what I needed but now I new exactly the solution and Lisa again went above and beyond and had the topper re-made even more specialised and at not cost and it is fantastic.

I cannot praise Lisa and Beds for Backs highly enough for the truly spectacular service they provided. They promised the perfect bed at the beginning and they followed up on that with enormous patience and understanding. It is without doubt the best organisation I have dealt with in many years and I highly recommend them to anybody considering dealing with them. The after sales service is second to none. Thanks Lisa for your inspiring service and patience. Levin

Great customer service – Christian from C’field called me to arrange a delivery time of a rather expensive purchase l had made and although he is a trainee his service was excellent and made me feel very comfortable and confident that everything would work out. Well done Christian, I’d certainly recommend beds for backs. It’s a thumbs up from me! Show details ·  1

Great – I purchased a mattress online from this company, unfortunately there was an error on the website price for delivery, however they offered to do as much as they could to deliver to me for the same price (I’m interstate from the warehouse). After much effort on their end, they did find someone to delivery but I decided to go with a refund. Which… Read more ·  1

they provided in full. So whilst I didn’t get the mattress, dealing with this company was really good and transparent - they didn’t try to mess me around and provided a full refund. Really appreciate service like this!

Wonderful! – We are ecstatic with our new bed! It’s like sleeping on a cloud! Beds for Backs were fantastic to deal with, professional and knowledgeable. Their turnaround time was so quick and we are thrilled we have bought an Australian made bed. We couldn’t be happier with our purchase! Show details

unhappy customer – the $3000 Mattress I bought from your Morrabbin store for Beds for Backs delivered on the 21st December, I went back to the store 3 times and Victor has been to my home 4 times every week he actually swapped the mattress for the Classique and now my back is worse so now i have to go to another place that sells mattresses to buy another mattress at… Read more

a loss of $3000 dollars as I can't have a refund as the don't give them and this mattress which has only been in my home for i week it is now a week later and my back is much much worse i an in constant pain and all Victor says is we do not give refunds and blames it on me i never had this trouble till i bought a mattress from BEDS FOR BACKS

Poor for chronic pain – Purchased in store. I suffer chronic pain, didn't notice how bad their bed was until I started reducing morphine after sleeping on a much cheaper & better bed. Total Waste of money. When we suffer chronic pain we will try anything. I noted some of the staff say Oh yes I suffer back pain too. Look underneath the base as its just slats that go up &… Read more

down NOT what we see on their advert. Also was told by sales person how great a partners bed is for couples. Try laying in the middle of the bed, it induces pain. DON'T waste your money. Bed for backs talk the talk to sell beds.

Ergo Flex Dial bed for backs is one big very expensive gimmick – Late 2011 we spent $3900 on a Bed-for-Backs queen size Body Alignment Base Ergo Flex Dial Bed plus $2900 for a queen size full latex Natura Deluxe 270mm mattress plus $170 for a special mattress cover so all up almost $7000. After less than 7 years, I can say in full honesty its the most expensive gimmick I have experienced for several reasons.… Read more

Firstly, the concept of dial-up-adjustments is flawed. What they don't tell you is that people move about while sleeping, thereby making the " adjustments" essentially useless. Its fine to lay straight or on your side and make the adjustments to push here and lower there and get comfortable in that position but while sleeping, you move about and those adjustments don't matter anymore in different positions. My wife tried all sorts of dial up combinations and nothing was satisfactory.The construction of the bed is basically from stapled pine boards, some ply bands and some plastic. Quality is average and would definitely only take a few hours to assemble, yet they charge nearly $4K for this. Profit on this bed has to be enormous. Secondly, beds for 2 people are actually 2 single beds stuck together which is OK in principle and has to be that way if each person wants to have individual adjustments, but the borders in the middle eventually create a very uncomfortable hump. Even with flipping the mattress over and around as recommended, the mattress develops depressions and you simply roll back into the depressions. Since the dials for us were useless, I fitted flat slats across the bed to convert it to a flat bed. This made no difference to the mattress - the hump in the middle stayed regardless of how often the mattress was flipped. The other issue with the mattress was its weight. A queens size full latex mattress weights a ton and I as 95 kg solid man cannot easily move this thing around and my wife had alot of trouble lifting the corners when making the bed. So this month I got rid of this super heavy 270mm latex mattress and got a ( second hand) firm inner spring mattress with a 50mm latex topper and the difference in comfort ( and weight) was huge. So, for us, full latex mattresses are out forever - way too heavy and the depressions remain permanent ( in less than 7 years!!!) and way, way too expensive and the dial up beds are a complete gimmick- sound good in theory but doesnt work and really, really overpriced.

Messaged Beds for backs on the website because the motor in my bed stopped working, Campbellfield staff went above and beyond to get me a new motor for my bed that had now been discontinued, delivered and installed within a week of making contact Show details ·  1

Recently I won a Beds for Backs Ergonomic pillow. I chose the Neck Zone pillow which I thought may help my neck problem. What a “win”…..this has been perfect for my neck and finally I’m getting a good night’s sleep, waking up with less neck pain. So happy!!!! Show details ·  1

Like Sleeping On A cloud – All my mattresses are from Bed For Backs simply because I can’t afford to have a bad nights sleep. Not only are the mattresses super comfortable, the adjustable dial base has fixed my husbands back issues and finally he’s getting out of bed feeling great. I highly recommend Beds For Backs. Show details

Excellent after purchase help – So happy with how we were treated after we purchased our bed. Very helpful staff. Very impressed with how we were treated. We had a problem with remote and it was handled with kindness. Show details ·  1

Amazing service from Rick. Sue, 1 May 2020 – I can highly recommend Rick from Beds for Backs. Our bed, bought from one of your stores, was purchased 14 months ago. I found that I needed a softer mattress topper as I was having pain in my lower back, hips and shoulders. Rick came to our home with a contour adjuster that fits between the base and mattress. After trialling and ajusting over a… Read more ·  1

few nights, the pain in my hips and shoulders and back were completely gone. Rick also changed our mattress as he felt the original one wasn’t right for us. I now have a softer top that has helped my back and my husband has the firm base that he prefers. Thank you Rick for making our bed just right for us.

Fantastic service and quality – The team did a great job sorting a topper for our bed we had purchased some time ago. We can rest comfortably now ! Thanks so much for your great service Show details ·  1

EXEMPLARY SERVICE! – Beds for Backs certainly know how to look after their customers. They take pride in their customer service and as a result they have raised my level of praise and satisfaction. My wife and I purchased an electric bed from BFB in 2018 which has proved to be life changing. We are indeed impressed by this fabulous product and the mattress we bought… Read more ·  3

for the bed is absolutely superb providing such great comfort. However, what I find most impressive though is that Beds For Backs are behind their customers every step of the way. You are even guaranteed quality service after you purchase the product. Their after sales service is even more Incredible-magnificent in fact!. Just recently we experienced a minor problem with our electric bed and mattress. A small attachment from the electric bed came loose and fell off and one of the straps on the mattress tore as we lifted it up to rotate it. The mattress was due for a rotation. We owe our gratitude to Lisa and Alex from Head Office in Campbellfield who were so quick to resolve the problem. My wife initially spoke to Lisa who was so warm, friendly and professional in her approach. She was such a good listener and no questions asked. There was definitely no badgering. The next day my wife received a call from Alex who was so friendly and courteous. Without hesitation he made arrangements to come by our house to reinstall the plastic wheel that fell out from underneath the bed. My wife didnt even have to waste her breath explaining the whole story to him as it was obvious that Lisa already did that for us. I just couldn't believe that within one week, so not a long wait, Alex came over to our house and that wheel was reattached to the bed. It took him only 10 min to fix the problem. In addition I was the one who made a special request to Alex to not only repair the strap that tore but to put extra stitching on all the straps. He was so accommodating. Lisa and Alex quickly arranged to have our mattress picked up the following week for the repair and brought back the same day. My wife and I were in awe to see that the straps were completely new with reinforced stitching. There was also a small cosmetic change as they placed a plush material around the matress where the straps were attached and they used the same material for the straps. My wife and I couldn't believe the prompt and efficient service. BFB repaired it in only half a day and they actually went out of their way to do extra work-in only half a day! To add to our extreme satisfaction there was no charge at all for the work done. Thanks very much Lisa and Alex for making us such happy customers. And must I say a happy wife especially is a happy life. Your customer service is like no other. It goes far and beyond. You are a wonderful asset to your company Lisa and Alex, and you reflect the fact that you are very customer driven and empathetic because you know what a customer needs and wants. A successful business I believe is a business who puts their customers first. Tremendous work Lisa and Alex.

Best Service & Products in town!! – Can't speak highly enough of the team at Campbellfield. Product knowledge & service were amazing they took the time to speak to us about our specific needs to match us to a bed that satisfies every need. Even offered to come to our home to assist in adjusting the dials to ensure maximum comfort & support. Wish we had purchased years ago!!  Show reply

Love my new mattress! – I love my new mattress! I’ve been having the best nights sleep. Alex, Lisa and the guys at Campbellfield have been fantastic- I visited the store a couple of times before choosing my new mattress and the knowledge and customer service has been 5 star. My back has never felt better  Show reply

Five out of Five Star Service from Lisa and Alex at Campbellfield – Five out of five really is too small a figure – a million out of five would be more befitting. We had the very best customer service from Lisa and Alex at Campbellfield, quite possibly the best customer service we’ve ever had from anyone! Both Lisa and Alex deserve high praise (and a pay rise!), but I must give extra special mention to Lisa,… Read more ·  1

not only the best in her field but a genuinely kind, caring and compassionate person as well. She went above and beyond to help us when we had a problem with our bed purchase, beyond the call of duty and beyond what I could safely say anyone else would have done.

It’s extremely rare these days to find someone who actually cares about their job, cares about what they do and cares about helping others. Most people are rather indifferent and only go to work merely to get paid and wouldn’t bother to stir an inch beyond what they have to do in order to keep their job. The average employee, if confronted with a situation they deem too hard to resolve, would most likely just push it aside and say “sorry, can’t help,” because the effort required to solve the issue is just too much of a bother and expenditure of energy.

And so with my usually cynical outlook on ordinary human nature, the answer I expected to receive when ringing customer service was that it would immediately be thrown into the ‘too hard’ basket, and with such an expectation I was rather reluctant to ring at all, feeling like I already knew what the answer would be.

But most happily in this instance was I proved wrong (and I usually don’t like being proved wrong) when, not only finding someone willing to help, but finding in Lisa someone who actually cared – and not just the fake, artificial, well-rehearsed and falsified rhetoric in semblance of supposed ‘understanding’ that is often droned out by customer service personnel, with the words being spoken but with little to no meaning or emotion behind them, no, Lisa was in fact real, the genuine article (if I may be forgiven the expression), a person first, and she showed genuine kindness and compassion for our situation and she bent over backwards to help us.

If I had a business, I would be very much inclined to want to steal Lisa from Beds For Backs and have her come work for us, because she is absolutely the best, and you’d never find someone better anywhere, and I really hope her employers know what a truly valuable asset they have in her and the overwhelmingly positive contribution she makes for the company.

We are Lisa fans, she is awesome!!

February 17th 2018 Update: Amazing Customer Service From Lisa At Campbellfield!!!!!

Lisa has again proven what a genuinely kind and wonderful person she is. She really cares about her job, the products she sells, and goes above and beyond what is expected to ensure customers are happy with their purchases.

Such attributes are indeed a rare thing to find these days as most sales people barely comprehend the meaning of customer service, but as has been aforementioned, Lisa is certainly a cut above the rest.

She has been instrumental in helping us to make sure all was right with our bed, doing absolutely everything possible to ensure it was perfect, even facilitating the construction of an extra support base to help make everything as comfortable as possible.

We just want to thank everyone involved for organising our unusual request, starting with Lisa of course and extending to the people behind the scenes (the boys out the back) who all helped make it possible.

We also want to thank the delivery people for their great and friendly service too, you guys do an awesome job!

By an easy mistake, one of the items we had ordered was misplaced and not put in with the rest of the delivery, and when Lisa had been informed of this, she went out of her way to make an extra special trip to our house (which wasn't just down the road either, it would have been over an hour's drive and with tolls included!) to make certain that we received it, and it must be accentuated that this was done all on her day off as well! You would not find many employees who would do that, which just proves again that she goes beyond the call of duty in her work practices and is a genuinely compassionate person.

Thank you again for all of your help!

Kind Regards,

Robyn and Emma.

Outstanding Customer Service – My wife and I would like to thank Lisa and Alex from Beds for Backs(Campbellfield) for their courteous and friendly assistance and helpful advice. Their concentrated efforts to ensure we selected a bed suited to our needs was second to none. Thank you Beds for Backs (Campbellfield), thank you Lisa and Alex. Kind regards John and Bev.  Show reply

Disrespectful alex. Arrogant – Wanted to buy a five thousand dollar mattress and thought I was looking for a cheap bed after waiting half and hour for him to return to the store. Will never buy from him again. Very rude, arrogant.

Amazing Service! – Thank you Alex and Lisa from Campbellfield Beds for backs! After having our mattress for about a year we noticed a bit of a ridge forming in the centre of the mattress. We contacted the team at campbellfield and Alex took the mattress back and opened it up to see if he could find a problem. Having not found anything structurally wrong. He took us… Read more ·  1

through the whole process of mattress selection again to ensure that we were completely happy with our purchase. He then had the new mattress made up very quickly ensuring mimimal interruption and even threw in a lumbar back support and cooling layer for free and halved the cost difference between the two beds. We are very happy with the service and product and will recommend you to anyone seeking a new bed. Thanks again for service over and above our expectations.

Outstanding Service – We purchased our bed from the Campbellfield Store assisted by Lisa Ponting, the service provided on the day with the Occupational Therapist with us to assist in the correct bed selection was extremely helpful and patient with our decison making. Lisa also assistance at home when the bed was deliverd, her assistance was above & beuond what we had expected. Thank you Lisa at Bed for Backs  Show reply

Outstanding Service By Lisa At Campbellfield Store – I bought an adjustable electric bed and accessories from the Campbellfield store, from the time I walked in Lisa spent alot of time with me and was so nice and helpful, I was not rushed or pushed to buy. Alex the owner also spent alot of time explaining and showing me the technical things in a way I could understand, which I much appreciated. … Read more ·  1

The bed etc, were professionally delivered and installed and Lisa went out of her way to come after work and put on the special mattress protector and also put on the linen to make the entire bed for me as I have a bad back. I went to there first to look at beds and bought it there due to their outstanding customer service.

Thankyou so much.

Exceptional service...outstanding care – I purchased my queen size spine aligner mattress from Beds for Backs a few years ago and was starting to have some issues with it. Peter from the Sth Melbourne store where I purchased, together with Alex and Lisa from Campbellfield couldn't do enough to fix the issues and make sure everything was just perfect for me. I couldn't compliment this… Read more ·  1

team any more - to get this level of service a few years down the track is just incredible. Certainly makes the initial investment extremely worthwhile. Peter - thank for you coming to the house to see the mattress and help me identify the issues. Lisa - thank you for such consistent communication to keep me abreast of everything. And Alex - thank you for taking the time to explain the detail and check every part of the mattress and be prepared to change all the springs and padding for me. It was an absolute pleasure to deal with you all and I couldn't recommend your business highly enough. I'd give more than 5 stars if I could

Thanks

Wendy - Port Melbourne

chasing cloud 9 – So i have c3-4, c4-5, t7-8, t11-12, L3-4, L4-5 & L5-S1 issues. All have bulges with desiccation!! Sleep has been a scary thing to me for a long time. My old bed was starting to make my sleep worse, not just sleep but also how i woke up. So i decided to skip the usual suspects & looked into beds for back. After a couple conversation I purchased… Read more ·  1

my mattress with a Happiness guarantee at the Northland store. Unsure what my sleep would be like this took the guess work out of the equation if the mattress didn't fit. Sure enough I took up the happiness Guarantee & ended up at Head office chatting with Alex. That meeting led to greater understanding & a better fit mattress. My new Mattress has gifted me with better sleep & a nicer way to wake up. My back can be unpredictable on good days, with my new mattress & the whole experience has been a great start to better sleep for a greater recovery. i didn't go crazy & get the whole kit its baby steps for me. its been a long time coming & i couldn't have asked for a better result. Don't leave it too long like i did go see these guys, the product is great & the working knowledge brilliant. Super happy with my purchase. Brilliant

Very happy with our purchase – We purchased a Couples queen bed with a dual hard / soft topper from the store in Campbellfield . After a few weeks settling in I realized my side did not suit my back with having a previous back injury. Made a call to Alex and he was able to get things sorted out, readjusted it and it is all suitable now with no charge. Thank you Alex and Lisa. Very happy with the bed !!!  Show reply

Should have got this bed YEARS ago !! – I've had this bed for just over four years and I can't live without it. I had the usual back and shoulder pains and after doing some research I stumbled across "Beds For Backs". In a nutshell, I clearly remember the first time I slept on the bed, the following morning I literally sprung out of bed. Over a short period of time my body complaints… Read more ·  1

were a thing of the past. THE BEST BED I'VE EVER SLEPT ON. It really does prove that you get what you pay for and this is a classic example. I have no hesitation in recommending these beds to anyone, anytime, anywhere! The best part about it, they're Australian made.

Thanks Alex – Thank you to Alex, production manager at Beds for Backs for looking after me all these years. I have purchased two mattress, a slat base and stopper through Beds for Backs. Recently on finding my newest mattress too hard, Alex bought it back into the factory and added a comfort layer. This has helped with the softness.. but unfortunately its still too hot. The cooling layer works but is difficult to sleep on.  Show reply