Worst customer service ever from Jenny. Highly recommend against buying a bed here.
We were sold a floor model bed by Jenny which turned out to be faulty. Jenny refused to refund the bed as apparently buying a floor model means she can sell you a faulty bed under false pretences and you just have to accept it as is. She did acknowledge that she knew that the bed was faulty, but thought that it would be okay as we are not that heavy, would have been nice if she'd mentioned that before we bought it.
Professional service and quality products teamed with very knowledgeable staff
Syed at the Wetherill Park store is a credit to his employers.
Syed has the facts about beds and mattresses and has been so helpful.
My husband and I have been enjoying a great night sleep on our mattress and Syed even had the perfect pillow for my husband, no more sore necks ... We've been enjoying our new mattress for 12mths now and the mattress is as firm and perfect as it was 12mths ago.
I really can't recommend shopping for your new mattress or bed.
Amazing service at Warwick farm store . We were served by hayley and would definately shop here again and be sure to tell all my family and friends in the future. Thank you for looking after us
Excellent Service and Follow up.
This local family business is a credit to its owners and staff. Who had issues with a mattress we purchased there 7 years ago and they supported and assured us through the warranty claim process . SleepMaker were also professional and very helpful in process and we are very happy with out replacement.
Such great service..thank you for your patience..
Great helpful staff at warrawong store. Highly recommend..thank u for understanding and patience. Went above and beyond to help me..time wasn't a factor and i wasnt the easiest customer..after dealing with other bed places. So.many thanks
Great great great
Great help great mattresses, can't wait to sleep on my new mattress also they threw in 2 new pillows and a mattress protector and free delivery what a big bonus
AMAZING CUSTOMER SERVICE!!
It was effortless navigating the store thanks to Maria’s direction and service from the Wetherill Park Store. She took the time to ask my partner and I the right questions in order to meet our specific needs. Both Maria and Syed took the time to educate us on the benefits of specific mattresses leaving us confident to select the right one for us. A big thank you to both Syed and Maria on their exceptional service. We will definitely be recommending the store to friends and family.
- Verified customer
SleepyHead best for rest
Very Poor Quality mattress. Bought this on the advice from Bundall Beds r us that it was good for hot sleeper's due to the fact it had cool gel in the mattress. The mattress feels nothing like it did when l was in the store. When l tried sleeping on it it sagged and dipped and gave me no support even though l am only 64kg, it is like sleeping in a hammock. Due to the mattress sagging and my body weight condensing the poor quality foam, it means the mattress does not breath, making it unbearably hot even in late Autumn. I get a better nights sleep on the floor or my $300 mattress. I told both Beds r us Bundall this, and sleepyhead and both said too bad.
Disappointing and uncooperative
Unfortunately we experienced a very disappointing situation with Beds R Us in Taren Point. After extensive conversations regarding our custom made order, it was incorrect when we opened it at home. The owner was unprofessional and unwilling to help us in anyway saying she cannot help us and we are stuck with what we received. I will never recommend this business to anyone.
Wonderful Customer Service
I have purchased a total of 3 mattress from this store over approx the last 6 months.
The staff and store manager have been wonderful in respecting our budget and our choose. Would recommend anyone looking fore a bed or matress to try them out.
- Physical store
- Verified customer
Purchased an expensive mattress from Bairnsdale store and was told that the comfort level could be adjusted free of charge if required. Slept on mattress for three months. (Swiss tech Lucerne) Extremely soft, like falling into a hole and I now have back pain. Went in to organise the change and after a phone call he said it would cost me. His mistake. I have already paid $2000 for this mattress. Poor customer service. Didn't really seem to care.
The service from Maria at Beds R us Wetherill Park was excellent!! Extremely patient and couldn’t have have satisfied our needs more! Have shopped twice there now and have no hesitation going again in the future for any bedding needs.
great service and great product
We bought a bed and extra products e.g pillows , at Wetherill Park Sydney . Maria the sales assistant was wonderful, pick the best bed that would suit us and no pressure to purchase anything we couldn't afford. Maria made sure we were happy with our purchase and we are . Very hard to find service this good .
Product knowledge with no pressure sales pitch.
A family visit to the Aspley Hypermarket store in Brisbane was an informative and pleasant experience. We knew exactly what we needed for three new bedrooms, and two teenagers with back issues, in our renovation. We were guided through the display showroom at a comfortable pace, our questions answered and our budget respected. Teenagers were invited to rest on the mattresses while adults "went shopping". This attention to detail, and old fashioned service, made for a pleasant change from previous experiences in large fast paced showrooms. Thank you so very much.
Beds R Us - Ballarat Store
My partner and I were looking for a bed base for our new home, and went into the Ballarat Beds R Us store to search, where the salesman patronised my partner with sexist comments. After purchasing a bed base here for close to $1000, we were told it will take up to 6 weeks for our order to arrive. After 2 months and no contact whatsoever, I had to make contact with the store on 4 seperate occasions myself, until I was finally told that it would take another 2 weeks for our bed base to arrive. When it was finally delivered, it came with no assemb...ly commponents and in the wrong colour. When I went instore to complain, I was met with nothing but contempt, and told the only solution was that the salesman could come and look for the missing parts himself (which I assume was an attempt just to prove me wrong), and after which I was laughed out of the store. When I returned home and attempted to assemble the bed base myself with parts found at home, I discovered that the bed base had even more parts missing off of it, and that the product was incomplete. When told about this, the only solution offered was that the salesman would fix it himself when parts were shipped down from melbourne. After the utter lack of respect or accepting of responsibility shown from this store, I can assure you I will be telling everyone possible to steer clear from this terrible store.
amazing friendly service
Absolutely wonderful service at Beds R us Warwick Farm from the begining to the end. Hayley the sales lady was fantastic very professional definitely knows her product and most importantly was very lovely to deal with, she made us feel like a friend not just a sale. Very happy with our mattress. Will definitely be telling our friends and shopping here again. Thank you
Delivered with missing parts and was display model
Delivered the base with missing legs and when I called to say what had happened was told that they wouldn’t be able to get legs for at least a week which I stated was unacceptable due to the $1065 paid. Then magically the store was able to get another one delivered out to me today but I would need to wait and be the last delivery. I’ve currently been waiting 8 hours and was told it will be at least another 3hrs before it arrives late tonight. They attempted to deliver me a ‘floor model’ without my knowledge and if it wasn’t for all the missing ...parts they would have easily got away with it. The staff seem really nice and appeared to be apologetic, regardless I will never shop at this place ever again, they cannot be trusted and are not reliable at all.
Avoid this company
Purchased a mattress from the helensvale shop, terrible quality mattress that is 1.5yrs old and I’ve given it back because it’s now like sleeping in a hammock. No refund though as this is “against there policy”. Worst after sales service I have ever expirenced from the owner. Don’t expect any help once your money is handed over.
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Questions & Answers
Our bed is too short & is already dipping under body weight. Very unhappy as when I first complained, at 2mths, I was told this is still considered average length - at 203cm I disagree. I was told I’d get used to it but when I returned to the store 9mths later with the same issues, it had closed down?! It wasn’t a cheap mattress. We are very disappointed. Unsure where to go or what to do next?
Amanda G.Beds R Us
Hi Joanne, sorry to hear about this problem. If you would like to reply here (public) or if you'd prefer to have a private conversation you're welcome to contact us through our Facebook page (https://www.facebook.com/bedsrusau). Please let us know (a) what store you bought from and (b) what mattress make and model you bought, we may be able to assist you further.
What is the best type of mattress for a hot humid climate (Far North Queensland). I get hot easily so looking for the "coolest" mattress available. Anyone know?
What am I paying for when I buy a DEVOTION mattress? ( in Sanctuary range)
Not sure I can't answer that question as I bought a slumberzone mattress from them though perhaps you could try contacting bed manufacturer to find out what materials they use actually in the bed or you could try typing into the google Australia search engine on the internet to possibly get the answer / I found the slumberzone mattress to excellence @ absolutely outstanding
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