Excellent customer service provided by Glen, he was able to get us a great deal working with his manager Anthony. Glen gave us a call the next day to confirm delivery details. Highly recommend Bedshed Jindalee. Show details
We had another great experience at Bedshed North Lakes. Gillian was fantastic - her knowledge and friendly service made choosing our new mattress and base so easy, and she gave us a great deal! Highly recomment. Show details · 1
Absolutely LOVED my experience! Gillian was of amazing help! And while Gillian was the main person assisting my purchase, there was a lovely 17 year old (terrible with names) who helped me choose the right mattress (Orion) and the PERFECT frame - which was the last one left! I was originally looking for just a basic metal frame but I intimately… Read more
went with the gorgeous Amelia and I couldn’t be more happy. I received a complimentary mattress and pillow protector set AND was offered free delivery and assembly! The boys who delivered my bed were amazing, and quick! Couldn’t be happier with my experience!
Reviews with attachments
Replacement item – A dresser, purchased from Bedshed North Lakes almost 2 years ago, slowly developed an irregular, sizeable and unexpected darkening 'stain' on its bench top [refer attached photo]. This was discussed in-house with Gillian [Administration] and photos [before and after] shown. Upon her review she promptly initiated a review by the supplier. The… Read more
supplier offered a replacement without additional cost. Some 6-8 weeks later the replacement dresser was delivered to my residence. I appreciated Gillian's objectivity with my claim, her professional approach to customer service and subsequent follow up with the supplier and myself. All conducted in a most appreciated manner.
Exceptional Service – Wow! What an experience. Georgia and Clair were great to deal with. They displayed exceptional knowledge and experience on the in-store stock. A very pleasant experience when selection a king size bed ensemble. I got to try many beds with friendly advice on each product. I highly recommend Bedshed Toowoomba if you are looking for a new bed.… Read more
Excellent service with friendly and Knowledgeable staff. Also a shout out to the tall dark and handsome delivery driver Al who delivered the ensemble pretty well straight away. What an exceptional service. Thank you Bedshed Toowoomba. Andy & Di W
Luxuria Alfina KB Mattress – I just received my beautiful King Luxuria Alfina KB Mattress. Beautiful product and the service at both the Kawana store by Ann and the two delivery men - Nathan and his offsider was amazing. Ann was so helpful and professional in assisting us to select a fantastic and well priced mattress and mattress protector. The two delivery men ensured… Read more
the old mattress was taken away and new mattress installed without a mark on the wall or product. They carefully removed the plastic just before placement onto the bed. They were quick, polite and very efficient. I’m a very happy customer and would not hesitate to recommend the Bed Shed in Kawana.
Terrible quality mattress – dreamsense SERENITY LUNA = nightmare We have purchased a king mattress over 12 months ago and this mattress is stupid heavy. I have already replaced the bed frame 2x and not even 2x man can move it. We completed with in the first 3 months but the Robina store said they is nothing wrong with it. But it’s honestly impossible to change bad sheets. I… Read more
consider my self a fit person but I can’t move it. Do yourself a favor and don’t buy it. I’m just don’t know how I will ever get this out of my house.
Latest follow-ups
Received new bed from Bedshed Aspley bed is great, service was great as well they went out of their way to help us & gave us a very good deal. Thanks Jude & Tony. Show details · 1
Follow-up · Bed's really good very happy I recommend Bedside
Positive reviews
After shopping at many mattress stores I came back to a top quality store, and am so happy I did. Louise was my first point of contact, who was so knowledgeable and patient. Then returned a week later and was served by Andrew from the Jindalee Store who was equally amazing and accommodating to all my needs and comfort requests for my bedroom. Would definitely recommend this store! Show details · 1
Huge shout out to Sue Ann for her professional service when we recently purchased a new adjustable bed, thanks for your patience with our many questions, you need a huge pay rise. Also many thanks for the two delivery guys lovely to see there is still good old fashion customer service out there Thanks guys job well done Show details
I can't thank Shane enough for the trouble that he has gone to, to make me an extremely happy customer. He has provided me with an amazing product and has had it adjusted perfectly to my liking. thanks again Shane, Sincerely, Patricia. Show details
Negative reviews
Never again – Terrible experience. First mattress was faulty and uncomfortable, so we paid extra to “upgrade.” The replacement was even worse, but by the time we realised, the trial period was over, and nothing could be done. Six months of back pain, no improvement despite rotating, walking on it, and trying to break it in. There’s a permanent lump in the… Read more
middle since new. Expensive and utterly disappointing. Angry, sleep-deprived, and full of regret. Never again!
Find out how Bedshed QLD compares to other Furniture Shops
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No customer service – Wanted to buy a bed today. Went to Bedshed Capalaba. The store was empty, 2 staff on. Walked around for 15 mins, no service so left. Bought a bed at the next store for 3K. Show details
Very awkward – my sister & I walked into this store on black friday looking to score a bargain for my nieces christmas present. we walked in and from what we saw was what looked like two female staffs bickering and arguing in plain site of the public and you could feel the tension. we were in for about 5 miutes and then walked out because it wasnt pleasant and we ended up buying from snooze down the road. great furniture though at great prices! Show details
Recent reviews
Highly recommend - Bedshed Bundall – I recently purchased a new king-size mattress from Bedshed Bundall, and the customer service was absolutely outstanding! From start to finish, the team made the process easy and enjoyable, especially Jenna, who went above and beyond to ensure my mattress was perfect for me. She was incredibly knowledgeable, patient, and really took the time to… Read more · 1
understand my needs, making sure I was completely satisfied with my final choice. You can tell this is a family-run business because the care and attention they provide is second to none. Fantastic service I received. Highly recommend!
Pleasant and professional – I just purchased a queen mattress with the help from Gillian. Her product knowledge is impeccable. She discussed my style of mattress I preferred and recommended the accord mattress. Well done Gillian. I will be advising my family and friends to be sure to contact Gillian for their requirements. A real pleasure dealing you Gillian. Show details
A great customer experience purchasing my bedroom suite – Purchased a Bedroom suite from the Bedshed in Robina. Spoke with Justin and he was very thorough in his questions to understand our needs. We selected the package we wanted and he got us a great deal. The communication for prior to delivery was totally spot on and the two men that delivered the suite were totally amazing. This experience was… Read more
one of the best I have had and would totally recommend Bedshed Robina for anyone wanting to purchase bedroom furniture.
Happy customer – Hi had a visit to bed shed Kawana today. Sales assistant was Debbie. Very helpfull and efficient. Had already purched a mattress which was on order ,from another store . Then saw bed shed had a sale on . Found a much better quality mattress and cheaper price . Show details
Fantastic service and Experience – This experience was great. No Pressure and we got to look at many options at our leisure. We got to look at mattresses in our price range. Show details
Great experience – Have had a few purchases and delivery through Kawana store. Staff exceptional knowledgeable and helpful. Kept advised throughout ordering process. Delivery fluent and very pleasant men. Definitely recommend Bedshed. Show details
Impressed Mattress Shopper – It's not often I come across someone who impresses me, however Terri, the Sales Representative, did just that. The layout of the store had ample room to walk around the bedding displays and try the mattresses at leisure. The lighting and relaxed atmosphere throughout, made looking for the perfect mattress a very pleasant experience. Terri… Read more
introduced herself and was able to answer all my queries, believe me I had a lot of them, including how to have my old mattress and base removed. To my relief, I found out Bedshed can arrange that too. After trying the many brands of mattresses available, I know I purchased the right one for me, including a base and a sheet set. Thanks Terri, for your kindness and professionalism, it's plain to see you love what you do and I am looking forward to my delivery. Bedshed are lucky to have you.
Find out how Bedshed QLD compares to other Furniture Shops
Know better, choose better.
Awesome – The staff at Bedshed Capalaba were amazing. I took forever to make up my mind about a bedroom suite and they were very happy for me to do so. They offered me the very best that they could. Awesome team and the most beautiful bedroom suite! Thank You!! Show details
Outstanding care and support – Highly recommend. Guided me through the choices of mattresses and an electric base of a queen bed. From zero knowledge, I felt heard, and supported, not only unrushed but Ann and Debbie genuinely cared in helping me make the right choice for my body type. Exceptional caring staff.
Fantastic Experience from start to finish – Shout out to Terri at the Morayfield Bedshed shop! What a terrific salesperson you are. Customer service from start to finish, it was a pleasure to shop in your store. You knew exactly what I was looking for and you delivered. Your patience, understanding and sense of humour made my experience pain free. Unlike the "other shop" where I ended up… Read more
walking out dazed and confused did I approach your doorstep. You took me in and showed me the way to a beautiful gravity zero bed with an amazing adjustable base. Then to finish off with fresh new linens and pillows to complete the purchases. I highly recommend Bedshed to be everyone's first stop!
Great staff great product – Bea is very knowledgeable and has a great ability to understand customer needs and which products are best suited to them, from the moment I walked in the door I felt very welcome and although I entered with no idea about what I was looking for I’m very confident I left with the best product for me. Delivery was very prompt and professional. All around a great experience and I highly recommend Bedshed Capalaba. Show details
Great service both in-store and delivery! – Purchased much needed bedroom furniture and have enjoyed exceptional customer service from entering the store to delivery and set-up. Michael and Hayden were very professional, helpful and efficient. Great to see good old customer service isn't dead. Show details
Very happy – I visited your store twice, both times was greeted by Bea, I was after a mattress and bea made sure she was honest and kept the price of what I wanted in mind. She offered me great advice and explained the different types of mattresses that would Suit me as a side sleeper. Bea was Very knowledgeable. I was never pressured to buy. I went away and… Read more
thought about it and come back with the intent to buy. Bea greeted me again, I got a mattress and protector and delivery within my budget. Adam rearranged my delivery to be early as I had work. Thank you so much for the fantastic customer service!
Fantastic Purchase – Smooth sailing, what an easy process this was!!. We were greeted by Bea a friendly, lovely & very knowledgeable member of the team who knows about the products. We were shown a number of different mattresses & were definitely NOT RUSHED. Bea made us feel so comfortable & at ease. We also were looking for a new bed for our son - he was also made… Read more
feel comfortable and absolutely loves the bed he chose.
We were surprised at how quickly the sale was put through & both beds were delivered promptly. Adam was also amazing working out some details for us too. Since receiving our new beds, we have all had fabulous nights sleep.
Highly recommended Bed Shed Capalaba for Gold Star Service. If you are on the hunt for a new bed or bedroom furniture, do yourself a favour & pop in to see Bea or Adam - you will be pleasantly surprised.
Job well done - Bea & Adam are both an asset to thus company - CONGRATULATIONS Bea & Adam - you two are AMAZING!!!!!
Sonya
Great Service – Visited this store at Helensvale today. We had excellent one on one service from Guy. We ended up buying from him a new mattress. He was just the best. Very happy with our purchase. Thank you Guy. Show details
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