Awesome customer service
We first delt with Ryan who was very helpful and professional. Then passed onto tony who was amazing listened to what we were looking for and explained about the bed we wanted and why the bed was good.
Great people to deal with and would happily recommend them to everyone.
We left there happy with our choice and the service.
The reviewer stated that an incentive was offered for this review
Just Perfect Excellent Customer Service
Shay from Aspley and his supervisor Tony were brilliant. The customer services was amazing and I will refer people here. Great product knowledge, I received everything I needed, incuding installation
Purchased a bedroom suite in September. After several phone calls and delivery of a temporary bedframe now a month ago. Said bed frame is MIA. Despite trying to ascertain a delivery date I am still none the wiser. Extremely poor customer service..... update. Bed delivered this morning. Owner extremely apologetic for the poor service.
Good service and pricing
Shane had great service and looked after us well. As well as the owner Tony. They were both friendly and helpful and we really appreciate their efforts when looking for a mattress. Would recommend to others when purchasing mattresses.
- Verified customer
Warning: Do not use this business!
After ordering my bed 4 months ago it has finally arrived. I paid for it upfront which was a big mistake.
The bed and mattress were supposed to be delivered 1 month after I ordered it. I was only told there was an issue when I phoned the week it was due for delivery. They ended up delivering a mattress on a loan base but only told me this on the day it was being delivered.
After that I called every week or 2 to check on the delivery of my bed only to be told it was delayed and then delayed again. I was also told that people had been w...aiting longer than me on this bed (by 2 months). Which means they were aware of the delays when they sold me the product and that they would not be able to supply within the timeframe indicated; this is a breach of Australian Consumer Law. I was promised that staff would call me back and never did. I was very patient and polite with staff especially since I had paid up front and just wanted the bed I paid for. When I went into the store so I could just get it sorted; I was told lies. I was told I would get a phone call the day before delivery to give me a 3 hour window and that I would be phoned on the day of delivery 30mins prior. None of which occurred. I phoned on the day of delivery only to find out the delivery truck was 15mins away. The person I dealt with in the store ([name removed]) knew that I was arranging my mum as I would be at work to be there for delivery and needed a heads up. Had I not called I would have missed the delivery. This has to be the absolute worst customer service I have ever encountered. I will never shop there again and strongly recommend to others not to. If you are reading this and they are telling that your bed is delayed, drop and run; I wish I had. Go through a business that respects your money, time and won’t tell you lies. This business ought to be ashamed of itself. Absolutely appalling.
- Verified customer
Wonderful customer service
A big shout out of thanks to Shane and his team at Aspley bedshed who have always been so helpful and friendly in assisting me in finding the right mattresses and furniture pieces for our family. Today was our 5th big purchase with this store.Ive experienced Great prices , no pressure sales and very accommodating with my requirements.
Now I've run out of bedrooms to fill.
- Verified customer
Appalling customer service and uncaring
Once they have your deposit there is no care factor and you will never speak to [name removed] the owner who is the only person who can approve a refund, shop at the bigger stores where they are more likely to refund your deposit if you change your mind, absolutely disgusted with Aspley Bed Shed and their customer care, I will go out of my way to tell as many people to not deal with Bed Shed Aspley! They do the hard sell on you and do not give two hoots after!
No after sales service
I have contacted Bedshed Aspley so many times asking for the owner of the store to contact me regarding my $2999 purchase deal, and also Headoffice and still no response. They are happy to take your money but if you have an issue no response. Very unprofessional business and I do not want anyone else going through what I am going through.
We purchased 2 long single Tempur cloud mattresses plus bases from the ASPLEY store a few weeks ago. The service was amazing from everybody, Ian, Stacy,Shane were exceptional and nothing was too much trouble. They allowed us to test several styles and ultimately settled on the Tranquility Comfort. Since then we have found these mattresses the most comfortable we have ever slept on. They even include Artic Mattresses protectors and the price for everything was so, so reasonable. Delivery was on time and the delivers even assembles everything for us. Again the store and personal were the best we have ever encountered and to my wife and myself very much like a "happy family business". We are so please we bought from them.
Great products, standard sales people though!
We purchased our new mattress last year and there was so many choices! Staff were great at giving us the facts about mattresses, but then the sales vultures came out and it was a push to purchase. Haggle and haggle you prices!! Then the delivery became a challenge Arriving on the back of some guys Ute 5hrs late on a Saturday, but at least it came! Comfiest mattress yet
Great price, crap service after payment
Price was good, service after payment was absolute crap! Didn't get call backs when I was promised, had to keep calling day after day to get a delivery arranged. Was told I would eventually get a deliver first thing in the morning, didn't arrive had to call. It wasn't arranged and was told 11 am at the earliest. I suppose you get what you pay for.
Terrible after service
We purchased a mattress and bed frame in store after considerable debate. Received what appeared to be a decent discount and arranged fro earliest delivery. The mattress had to be ordered in so was delayed. The bed base was "the last in stock" and so we ordered with expectation of quick delivery which were were assured. It was delivered within 2 weeks, and the reason for the delay being that it wasn't in stock, they had to arrange for it to come from another store.
So we set ourselves to put the frame together, only to discover the foot board...
Tony Schafer was the most direct, no fuss, salesperson I have ever met! His knowledge and choice of mattress for us was perfect. We looked for a long time and was spun a lot of story's in other stores but his no nonsense (but nice) approach was great. Well done to all the staff at Bedshed Aspley!
- Verified customer
BedShed Aspley a great place to buy a Mattress
Whatever you do if your looking to purchase a new Mattress, you must put Bed shed Aspley, on your list.
We went there after visiting 3 other high profile Mattress sellers, and looking at all the top brands, and listing to what they had to say. Admittedly by this time we were quite bewildered and overawed by the variety and type of mattresses on offer.
Tony ,Shane and Stacey all contributed to clarify ,guide and simplify our final decision.
We settled on Sealy ,King Size, Exquisite ,Elevate ,Plush.
Tony gave us a super deal, even over and a...
Excellent service and products
We dealt with Shane at Aspley Bedshed and found him to be very helpful, friendly and understanding. He gave us a lot of great advice about mattresses and was very accommodating with our indecisiveness! We also feel that we purchased good-quality products for extremely reasonable prices. All products were in stock and delivery was quick and easy. We would highly recommend Shane to family and friends as our experience with him was great! Thanks so much Shane.
Other staff at Bedshed Aspley were also friendly and helpful too.
Defiantly will test your patience
Purchased a king size bed at Aspley store, they were out of stock but promised the bed to arrive in 2wks... 3wks later no updates, I had to chase it up... was told next month... 4.5 months later and still chasing... Friendly staff but shocking service... wouldn't recommend purchasing from them.
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