Belong Broadband NBN 50/20 (Standard Plus)

I have not had a good experience with Belong, I would not be in a hurry to recommend them to anyone. We have been waiting since 4th December to get online and we are still waiting for them to connect us. The whole process from the start has been… Read more

terrible. If we are not online by tomorrow, we are looking elsewhere. Since this time, we went with another provider Swoop, the initial request for internet connection was logged on Tuesday, the modem was dispatched the same day, it arrived on Friday and we were online within 5 minutes of the modem arriving, all up it took 3 and a half days to get online, it can be done!

I have the SSBI voucher and moved from a rental to my own apartment. The apartment is perfect in many ways for someone with my health issues until it came to getting services connected. Belong have shown me the best customer service ever after being with Telstra for many years, who could not understand simple faults with the supplied modem, i just… Read more ·  1

gave up trying to get issue resolved. BUT BELONG HAVE BEEN PERSISTENT with helping me get the connection and voucher issues sorted due to their being multiple buildings in the complex. And their data speeds have consistently been above par, which is the issue i had with Optus during a brief and regrettable change. I feel that Belong win with the reliability of Telstra as the provider, they provide superior customer support to any provider i have dealth with. Joy and Harim thank you.

I had for 2 years (approximately) a NBN plan. After 2 years, they detected that my unit was unable to receive and works with the Speed I was paying. Then, they gave me the information and also they refund me $579 aud. I never had a problem with them. The customer service via phone was always good with few or not long waiting time attention. I recommend the NBN service provided by Belong. Show details ·  1

Great service – I had some technical issues with my NBN and the response from the Belong tech team was absolutely 6 star could not be better it took a few days to work out but not their fault Show details ·  1

Belong is, without exaggeration, the worst internet company I have ever used. The connection drops multiple times every single day, comes back for a few minutes, and then drops again. This is not a one-off issue or an occasional outage — it is a constant problem that makes the service completely unreliable. I work from home and it is impossible… Read more

to work with internet of this poor quality. Video calls disconnect, meetings fail, files don’t upload, and online platforms crash at the worst possible moments. The level of frustration caused by depending on this connection is unacceptable in today’s world.

What makes this even worse is that no one takes responsibility for the money and time lost due to these constant outages. The hours of work ruined, the professional opportunities affected, and the stress caused by this service are simply ignored. Customer support offers generic responses and no real solutions.

I live in North Bondi, and the experience has been terrible from day one. If you are considering Belong and live in Bondi Beach or nearby areas, do yourself a favor and do not sign up. This service is not fit for purpose.

I strongly advise anyone who needs stable internet — especially for work — to avoid Belong at all costs. I would never recommend this provider to anyone and cannot wait to switch to a company that actually delivers a reliable connection.

Been with belong for 5 years, in the last 12 months they’ve gone to cr^p. They don’t know how to do or fix anything other than tell u to reset your modem, which anyone knows to do before calling. Don’t waste your money they truly are trash. Go to TPG cheaper and faster!!! Show details

QUARTERLY PRICE Increases , At the start I thought that it was good value but I have had three increases to my plan in less than six months. They keep raising the price so it’s now no cheaper than obviously being with one of the other competitors I could’ve stayed with. I moved because I wanted affordable reliable nbn, running off the Telstra… Read more

lines, however I find that it’s quite intermittent drops out and not that great, we’re not paying for the lowest tear either so you would imagine you’d be getting good value especially using Telstra. I left Telstra to come to Belong and it is definitely not worth the hassle and to continue every 3 to 6 months to have your plan raised is absolutely Ridiculous.

Avoid at all costs. Slow, unreliable, and overpriced. Constant dropouts, useless customer service, and zero accountability. Worst provider I’ve ever dealt with. Show details

I have an outstanding issue with my disappearing data usage during easter your closed & so i ran out ?! I have had to top up $10 so i can have data & i have spoken to people twice getting no where. I am very upset & on the verge of leaving belong. Show details

Notifying the customer at 9:30 about an internet interruption that started at 8:20? The notification should have been sent earlier so we could plan ahead. I have a meeting now, and I’ve been stuck at home without internet. Very poor service. The internet is not reliable, and I’ve recently missed several meetings due to outages. Not recommended — I’m changing my provider.

Terrible service rip off at 90 per month slow always broken. No call centre. Outages without compensation for lost time on plan. Disconnect you if you 3days late with paying for the month in advance. Sub company to Telstra ofcourse. Start prices originally was 50 per month and 5 years later it's 90 per month for slower service. Go elsewhere. Show details

Terrible coverage and crooks – The internet was sub par. Constantly dropping out and if it rained you could forget about logging on for the day. Never connected at all with my phone. Just wouldn't work. Sorry I stayed so long. Just tried to cancel last month through the website and got stung another $85 this month and they are so sorry that they won't be able to get refund me… Read more

my money. Crooks and pathetic service. Couldn't provide me with the government funded fiber to the house upgrade either. Do not recommend. Agl has been good so far.

UN- AUSTRALIAN So-called Telstra company being run from INDIA – Absolute RUBBISH Customer service. CALL CENTRE IS IN BLOODY INDIA! I've been a customer for 6 years, I was disconnected today on the Australia Day public holiday. With devices & appliances connected to the internet. They are now telling me it cant be reconnected for 5 days! RUBBISH!! They offered me a $2.00 credit. Absolutely the worst customer… Read more

service. BRING YOUR CUSTOMER SUPPORT BACK TO AUSTRALIA ! Good reason to find another service provider. SUPPORT AUSTRALIAN JOBS!

Most horrific experience – Absolutely the most horrific experience I've ever had with a company. After lodging a move request to change the internet to my new house they're online form said the new nbn box would be delivered in 1 to 2 days to my metro area. Three weeks later, I still have no nbn box or connected internet. I've been calling every other day trying to get… Read more

someone to escalate or prioritise a solution, but nothing. I am at my wits end, in tears of frustration by the end of every call to them while the only response I get it 'Well it should be there today?'. I'm losing tons of money in data charges due to family being home for the holidays. Considering Ombudsman or ACCC action. How can a Company just get away with exploiting people like this?

Horrible – Horrible. Today is Boxing Day, have had a busy month and my service was suspended. I paid when I got the email of suspension because I forgot to pay over the busy month. Called 3 times today, because my internet says it’s active again but still not able to use it. Same things each time.. “we can do some trouble shooting steps.” After about 15… Read more

minutes of troubleshooting, the lady says “oh your service got suspended, you have to wait for (some team, I don’t remember the name) and this will take 4-24 hours).”

No body else that I called said that it was cause my service got suspended.

Last lady I talked to I refused to do more trouble shooting and time wasting, she said “I can book a technician for you, but I need you to trouble shoot first”

I asked her if she would like me to smash my modem against the wall instead.

Nasty company, they read off scripts. Changing services asap

The absolute worst ! – Crap service, so slow as to be unusable, after hour on the phone to India they promised to fix it within 24hrs weeks later still unusable. AVOID AT ALL COST.

Straight up appalling – This is the worst company I have ever dealt with. I have been a belong customer for many many years, however over the last 1-2 years the performance of our internet has been sub par at best. We have raised a number of tech issues and complaints without avail. All we ever receive is the usual “what are the lights on the modem showing” “we have… Read more

stabilised your internet it is working for us now”. The technician are clearly reading off a script and have no actual IT qualification or experience. After speaking with them if they manage to improve the internet, the high speed only ever lasts for a few moments before dropping again. Most recently we have been without internet for a week, we keep getting told it’s fine, we were also lied to and told a technician attended our property when we have cameras and can verify that they had not attended. I had also been advised earlier that day by a different consultant that the technician has been cancelled. This company will just run you in circles until you can’t be bothered dealing with it anymore. The charge for a service they don’t have the ability to provide. DO NOT SIGN UP WITH THEM.

Great service – Belong is one of the best communication companies , having great reception in most parts of the state ive travelled, a few blind spots but nothing to complain about. Show reply

Slow services and no service at all – We had 50mbps internet but some days it would be very slow and upon checking it would show only 20mbps supplied and sometime no internet at all. Had a traumatic incident when had an online exam and the internet went off. Another Chaos while ending contract, they notified that even though we cancelled the service, they will provide us 1-2 days… Read more

extra but instead they cut off 12pm on last day which I was expecting on evening time or 11pm and I had work from home so had a tough time explaining things to my manager and hastle a lot. Also, one time, no internet, the team said due to heavy rain, it might have hampered the connectivity. Get other providers guys, even belong increased price upon price and service was getting poorer so I switched to others.

Subpar – Look. I've been with Belong for quite some years. At first, I had a major issue with an installation guy who arrived and said my house was a hazard and refused to do the job despite the effort several witnesses said the house was clean. But he carried on like he had contracted the plague. Rang Belong up and cried on the phone. As a result of my… Read more

complaint they sent someone new out and gave me my first month free. Time went on and then had to disconnect because I was moving and I didn't know when I would have a stable place. So when that time came around, no issue reconnected. However over the many years that I've been with Belong their prices keep going up and their customee service keeps going down! On the verge of finding a cheaper provider because I'm tired of being labelled a loyal customer but their prices don't reflect it. [Content Removed], Belong.

Requesting Help – I had an incredibly frustrating experience with Belong. From the start, the service was pathetic. I was passed from one representative to another, and each time, I had to go through the tedious process of verifying my identity all over again. Despite this, none of the representatives could help me with my issue. The worst part was when they took… Read more

my payment in advance, but failed to provide me with the internet service I paid for. When I asked for a refund, I was given the runaround and ultimately told that they couldn't refund my money. So, not only was I left without internet, but I was also out of pocket for a service I never received.

Overall, my experience with Belong was terrible, and I wouldn't recommend them to anyone. They are unorganised, unhelpful, and seem more interested in taking your money than being a reliable ISP