Bendigo Bank Online

Some company in Pennsylvania is deducting unauthorised money from my account n Bendigo bank informs me they can't do anything about it .. unless l cancel my card n then l won't have access to an account for 10 days.. how st^pid is that.. unbelievable Show details

Poor management and secure storage of personal data. Staff seem unable to complete simple requests. Extremely poor quality of customer service. Do not recommend. Show details

My funds have been continually at risk for months because I cannot access my internet banking and therefore have no way of blocking my card or checking transactions. My account is linked to an old phone number, and I cannot log in to change my phone number, because I need to enter a code SENT TO THE OLD PHONE NUMBER. Apparently it's not permitted… Read more

to receive the code via email (yet my other bank does this no problem).

I made Bendigo Bank aware of this months ago, but NOTHING has been done.

Half the time I can't make online purchases because it insists it needs a code which I can't receive. It's especially ridiculous when I always use the same device, same browser and same retailer to make the transaction, and it's frequently less than $50. I can't spend my own money.

Fortunately this is not my main bank account, but it's causing me a lot of stress. If my account is compromised they had better take full responsibility.

Good home loan rate and okay online portal. But on boarding and leaving were both terrible experiences. I had to attend a branch twice to have my accounts set up. They stuffed up my discharge paperwork, cost me a rate rise and had to call 3 seperate… Read more

times (one of which I was on hold for 50 minutes before speaking to someone) when leaving. I’m not going back.

2 days ago I was about to do some online banking. As I tried to log in a pop up appeared that I must update. That was the start. Neither my password nor customer no. was being recognised. This was at night so I left things for the next day. I… Read more

patiently rang their 1300 number only to be waiting over 30mins during which I rang on a phone to my branch to be told that passwords can't be changed over the phone. I am 73 years old and not able to just jump in the car and go. The branch is 17 klms away. I finally arrived and I have now been assured that this temp password was key to my prays. I arrived home and proceeded on my android tablet to change my password, so far so good. No this did not resolve anything. I ring the 1300 number again and let it go for 10 mins and hung up. This shows you that the bank is pretty useless. It's another trip to the bank in the morning. This time if no gain,I will look into closing my account.

I have applied bendigo bank credit card but got rejected and received reply saying they cant verify me which is totally a joke because same bank have approved my home loan application which i didn’t proceed later but they still sending me reminder… Read more

email’s online about my application but other side they cant verify me for my credit card application.Worst bank ever i have seen in Australia so far!!

Being a relatively new Customer to this Bank I soon found Myself in dire straits, so to speak, 'Electronically!' My Tablet was outdated, as was My Phone, and soon I could not access My Account via the App. Quick visit to local Branch (Trafalgar) where Mel endeavoured to put things right! Long Story short needed to make eventual Phone Contact … Read more

with Head Office. Spoke to Ben, Adelaide Branch, and within minutes re signed for E Banking! Between local Branch and Adelaide, Staff have been very supportive and all enquiries have been met with understating and complete professionalism. Many thanks to Mel and Staff Trafalgar, and many thanks to Ben, Adelaide, for His Help and Guideance.

I had an issue with my credit card and Alexandra handled it brilliantly. She was professional, patient, and efficient, and made the process straightforward. After a frustrating start getting to the right place, Alexandra took ownership of the problem and got it sorted quickly. Great customer service from her — thank you, Alexandra. Show details

Mover and shaker – Easy to use mobile banking app and great service! I was over the big 4, so decided to move all my accounts over to Bendigo. Super happy with my decision and so far, faultless service. Show details

Waiting on phone for 55 minutes to speak to customer service Friday 5/6/26 , to follow up items which they said they would do on 2/6/26 but obviously didnt. Waiting on hold for 40 minutes to speak customer service Tue 2/6/26. Show details

I have been a Bendigo Bank customer for more than 40 years. After waiting on the phone for 50 minutes to speak about a problem relating to my password, I was informed that the bank's computer system was down and that I needed to phone again, later! While waiting, I heard the message : 'Bendigo Bank has won a Customer Service Award! Really? This… Read more

was one little example of how a bank's ever-increasing focus on money/profit over the past decades exists at the expense of customers. In this instance, a greater focus on REAL customer care would mean more staff to answer calls, more bank branches to serve people, etc. Very disappointing, Bendigo Bank!

Very bad with Service. We could not sell the block because of the delay from the Bendigo Bank. Called like 3 times in a day, and everyone was giving different answers. Please go to a good bank that will look after the customers.

It has been really disappointing to keep discovering ways in which as an Adelaide Bank customer I am disadvantaged by the transfer of their internal computer systems to Bendigo Bank systems. As a customer I should not have any problems but all there have been are problems after problems. Very sad for a community based bank. Oh, and the phone… Read more

service is now at least an hour's wait and with people that are not trained so your question doesn't get answered or is wrong.

At least they have registration in the app, shame it doesn't work. Continually failed until it told me to go into a branch. Yeah, nah. No account opened, next bank. Show details

The worst bank I’ve ever had to endure. They bought Adelaide bank and still haven’t gotten my account details so I can pay my mortgage, after being on hold for over 1 hour they finally did. Then I decided I want out of this bank as a result I’ve refinanced and they won’t let accept the PEXA so I can discharge the loan. Had to call them 4 times and… Read more

still nothing. Don’t what ever you do use this bank. They also at times treat customers with so much aggression on the phone it’s absurd. It feels as if they are doing you a favor by answering the phone. They won’t even bother to help push your case after being on hold for 40 mins on a Friday they say oh well everyone have gone for the day you’ll have to wait longer.

Appalling wait times. Wait and wait and wait. Or wait and wait for a callback. Get more staff. You have the money! V frustrating when you have a serious problem of deductions that appear suss. The waiting is as frustrating as the situation. Pathetic. How do you keep your costumers?

ABSOLUTELY THE MOST HOPELESS BANK. If I had done research before opening a SMSF account at our local Bendigo Bank I would not be a customer - looking online today as I write this review I can see every review is 1 star - the lowest you can get. If I could give Bendigo Bank Zero I would. WARNING to anyone considering opening any kind of account… Read more

with bendigo just don't you will regret it. The 3 months (yes 3 entire months!) it took them to open our account in the first place should have been a big red flag. Logging into the Bendigo online portal is incredibly frustrating - you cannot go online without your mobile phone so if your phone has run out of battery or is not with you cannot access your banking - you're cooked. You cannot alter a direct debit online. You cannot cancel a direct debit online. When you call their call centre you can never get through - its a minimum 1 hour wait. I have just ticked over into 1.45 hours on the phone today - the first call took them 1 hour to return my call as I gave up waiting after 1/2 hour. This time I have been on hold for maybe 30 minutes and I assume I will either get cut off or be holding for a minimum of 30+ more minutes. I bet you when I get through for some reason they won't be able to help me. With Bendigo EVERYTHING is 10 times more difficult than with any other bank. Seriously the most S**T bank I have ever had to endure. Incredibly frustrated.

Bendigo Bank's service has really gone down hill. It took 3 hours to get through on the phone following a problem with a transaction, They changed the number of an account I have had for 10 years and said I have to ring to them to set up a password. The person who finally took the call said 'find a local branch and go there'. This has taken hours and hours of time and I am still not able to access my account.

Needed to open an account in person bcos there was errror processing online application. Opened up an account and the staff guided through to set up my banking in my app. Then went downhill he ordered a Visa Debit card for me without asking my preference of the card design. When I asked he said only comes in blue !! Website clearly listed 5… Read more

different designs. Then I asked how to set up alerts notifications, he said no banks would do it !! Seriously he works in banking industry and dont know about Notifications. I said all banks donit. He then tried to google it but still didnt know. Finally I found the instructions on their website and showed him. Lastly I sent 3 messages in the app asking all those questions that staff didnt know. 4 days later still no reply. I was right to leave them years ago

Bendigo Bank the NO service bank. The website advises to call immediately if you have been scammed. I have called within 2 minutes and I am now one hour and 45 minutes still waiting for my call to be answered. They tell you to treat their team with dignity and respect in the phone recording while keeping their customers waiting for hours for service that we are charged for. Where is the dignity and respect to your customers Bendigo Bank???

recently deleted my application and now I’m unable to log into my account. I’ve called customer service twice and received inconsistent support. One representative said they couldn’t verify my identity, while another said they couldn’t assist me with the issue at all. The lack of clear communication and consistent service has been very frustrating. I expected better support when dealing with something as important as banking access.

I used to be a huge advocate of Bendigo Bank You know when it was built by communities funding their branches!! I am so fed up Twice now I have tried to contact the 1300 number for help to access my online account. As I can not log in via my laptop all of a sudden since I activated my mobile app. (ARRGH BAD Decision that was). I need to pay… Read more

bills and check if money has come in ASAP. Today 11/02/26 I phoned to speak to someone at Bendigo. Previously I waited to speak to someone(three days ago) and it was ages, so today I made the choice to get a call back. that was at 13:21 it is now15:26 and I still have not had a call back. I am now again on the phone(yet again having been told they are so busy), I chose to wait rather than have a call back. THIS IS DISGRACEFUL WAY TO TREAT YOUR CUSTOMERS as if my time is any fecking less important than your obviously under staffed call centre! I tried my branch who are awesome but they can not help me so I have no option but to wait and wait and wait WTH love being angry frustrated waiting all the while listening to this debacle of customer service expounding their awesome services. How most trusted by farmers and NO 1 Legendary customer service in some awards for 2025. WHAT A JOKE seems to have stopped! What a disgrace that the CEO and MANAGEMENT have fully lost the plot! I will be removing the app of my phone as its a nightmare. So still on hold and its 17 minutes and going on and on and on. 15:46 I get a call back and hung up the second call that I began 20mins ago and GUESS WHAT IM ON HOLD !! STILL ON THEIR CALL BACK!! WHAT CUSTOMER SERVICE!! Finally got to speak to a lovely customer service person (and I hope she followed through with lodging a formal complaint on my behalf. Seems because I had to put a new password into the app (it would not accept my existing password for ebanking ) I now have to use it! So as I hate the app I deleted it, and NOW THE ONLY WAY I CAN FECKING CHANGE MY PASSWORD IS BY LOGGING INTO THE Mobile app! My computer banking is Not accepting the ‘new mobile app password” and I have deleted the app so now its 16:00 and I my branch rural location is closed. This began at 13:21 its now 16:02 I can not pay any thing! So tomorrow I will have to fit in somehow going to my local branch in my nearest location (I live rurally) and continue to deal with this, as I can not cope with even attempting to ring the call centre again! Bendigo Bank is no longer about the people in rural communities who got it up and running through OUR money but since merging is just like any of the other banks. The phone just rang 16:05 the person I was talking to rang back Im so frustrated, especially she begins by saying she needs to ask me security questions!! WHAT she rang me she had been talking with me we had gone through the security questions. Im so at the end of my d#mn limit with this st^pidity. I know its not the customer service employee fault, I know it. Rationally I know it to access my account I have just reached my limit and am not happy she tells me if I dont basically settle blah blah, I gave up and hung up. A trip into my branch tomorrow is now a necessity. More time over 8 hours I have spent on hold or waiting for call backs from Bendigo bank in the last week.

Disingenuous … Whilst you’re waiting for ever to get phone service ..the recording tells customers to please treat staff with curtesy and respect …that’s no problem! Yet how about you Bendigo management treat your customers with curtesy and respect ….all you need to do is put on more phone staff to speed up the service.

Poor poor service! Having to hold on for 1hour and 28 minutes by now [and counting] just to speak to someone who can assist with accessing my account following the transition from Adelaide Bank to Bendigo Bank is unacceptable. You are the worst of all Banks in Australia. Goodbye Bendido - will be closing my accounts today [when you eventually answer]. You know nothing about service!!!! Show details