Bendigo Bank Online

ABSOLUTELY THE MOST HOPELESS BANK. If I had done research before opening a SMSF account at our local Bendigo Bank I would not be a customer - looking online today as I write this review I can see every review is 1 star - the lowest you can get. If I could give Bendigo Bank Zero I would. WARNING to anyone considering opening any kind of account… Read more

with bendigo just don't you will regret it. The 3 months (yes 3 entire months!) it took them to open our account in the first place should have been a big red flag. Logging into the Bendigo online portal is incredibly frustrating - you cannot go online without your mobile phone so if your phone has run out of battery or is not with you cannot access your banking - you're cooked. You cannot alter a direct debit online. You cannot cancel a direct debit online. When you call their call centre you can never get through - its a minimum 1 hour wait. I have just ticked over into 1.45 hours on the phone today - the first call took them 1 hour to return my call as I gave up waiting after 1/2 hour. This time I have been on hold for maybe 30 minutes and I assume I will either get cut off or be holding for a minimum of 30+ more minutes. I bet you when I get through for some reason they won't be able to help me. With Bendigo EVERYTHING is 10 times more difficult than with any other bank. Seriously the most S**T bank I have ever had to endure. Incredibly frustrated.

Good home loan rate and okay online portal. But on boarding and leaving were both terrible experiences. I had to attend a branch twice to have my accounts set up. They stuffed up my discharge paperwork, cost me a rate rise and had to call 3 seperate times (one of which I was on hold for 50 minutes before speaking to someone) when leaving. I’m not going back. Show details

Bendigo Bank's service has really gone down hill. It took 3 hours to get through on the phone following a problem with a transaction, They changed the number of an account I have had for 10 years and said I have to ring to them to set up a password. The person who finally took the call said 'find a local branch and go there'. This has taken hours and hours of time and I am still not able to access my account.

2 days ago I was about to do some online banking. As I tried to log in a pop up appeared that I must update. That was the start. Neither my password nor customer no. was being recognised. This was at night so I left things for the next day. I… Read more

patiently rang their 1300 number only to be waiting over 30mins during which I rang on a phone to my branch to be told that passwords can't be changed over the phone. I am 73 years old and not able to just jump in the car and go. The branch is 17 klms away. I finally arrived and I have now been assured that this temp password was key to my prays. I arrived home and proceeded on my android tablet to change my password, so far so good. No this did not resolve anything. I ring the 1300 number again and let it go for 10 mins and hung up. This shows you that the bank is pretty useless. It's another trip to the bank in the morning. This time if no gain,I will look into closing my account.

I have applied bendigo bank credit card but got rejected and received reply saying they cant verify me which is totally a joke because same bank have approved my home loan application which i didn’t proceed later but they still sending me reminder… Read more

email’s online about my application but other side they cant verify me for my credit card application.Worst bank ever i have seen in Australia so far!!

My experience with this bank was the most negative I've ever had. Their staff engaged in what I consider misleading and unethical practices, and then falsely reported the details of our conversation. This isn't just bad customer service; it's dishonest. Show details

I had an issue with my credit card and Alexandra handled it brilliantly. She was professional, patient, and efficient, and made the process straightforward. After a frustrating start getting to the right place, Alexandra took ownership of the problem and got it sorted quickly. Great customer service from her — thank you, Alexandra. Show details

Mover and shaker – Easy to use mobile banking app and great service! I was over the big 4, so decided to move all my accounts over to Bendigo. Super happy with my decision and so far, faultless service. Show details

Easy to open accounts – I had a credit card but had not got around to opening an account to go with it and every time I went into the branch they were too busy for an appointment. So did it on line and it was so easy - should have done it that way before.

Needed to open an account in person bcos there was errror processing online application. Opened up an account and the staff guided through to set up my banking in my app. Then went downhill he ordered a Visa Debit card for me without asking my preference of the card design. When I asked he said only comes in blue !! Website clearly listed 5… Read more

different designs. Then I asked how to set up alerts notifications, he said no banks would do it !! Seriously he works in banking industry and dont know about Notifications. I said all banks donit. He then tried to google it but still didnt know. Finally I found the instructions on their website and showed him. Lastly I sent 3 messages in the app asking all those questions that staff didnt know. 4 days later still no reply. I was right to leave them years ago

Bendigo Bank the NO service bank. The website advises to call immediately if you have been scammed. I have called within 2 minutes and I am now one hour and 45 minutes still waiting for my call to be answered. They tell you to treat their team with dignity and respect in the phone recording while keeping their customers waiting for hours for service that we are charged for. Where is the dignity and respect to your customers Bendigo Bank???

recently deleted my application and now I’m unable to log into my account. I’ve called customer service twice and received inconsistent support. One representative said they couldn’t verify my identity, while another said they couldn’t assist me with the issue at all. The lack of clear communication and consistent service has been very frustrating. I expected better support when dealing with something as important as banking access.

I used to be a huge advocate of Bendigo Bank You know when it was built by communities funding their branches!! I am so fed up Twice now I have tried to contact the 1300 number for help to access my online account. As I can not log in via my laptop all of a sudden since I activated my mobile app. (ARRGH BAD Decision that was). I need to pay… Read more

bills and check if money has come in ASAP. Today 11/02/26 I phoned to speak to someone at Bendigo. Previously I waited to speak to someone(three days ago) and it was ages, so today I made the choice to get a call back. that was at 13:21 it is now15:26 and I still have not had a call back. I am now again on the phone(yet again having been told they are so busy), I chose to wait rather than have a call back. THIS IS DISGRACEFUL WAY TO TREAT YOUR CUSTOMERS as if my time is any fecking less important than your obviously under staffed call centre! I tried my branch who are awesome but they can not help me so I have no option but to wait and wait and wait WTH love being angry frustrated waiting all the while listening to this debacle of customer service expounding their awesome services. How most trusted by farmers and NO 1 Legendary customer service in some awards for 2025. WHAT A JOKE seems to have stopped! What a disgrace that the CEO and MANAGEMENT have fully lost the plot! I will be removing the app of my phone as its a nightmare. So still on hold and its 17 minutes and going on and on and on. 15:46 I get a call back and hung up the second call that I began 20mins ago and GUESS WHAT IM ON HOLD !! STILL ON THEIR CALL BACK!! WHAT CUSTOMER SERVICE!! Finally got to speak to a lovely customer service person (and I hope she followed through with lodging a formal complaint on my behalf. Seems because I had to put a new password into the app (it would not accept my existing password for ebanking ) I now have to use it! So as I hate the app I deleted it, and NOW THE ONLY WAY I CAN FECKING CHANGE MY PASSWORD IS BY LOGGING INTO THE Mobile app! My computer banking is Not accepting the ‘new mobile app password” and I have deleted the app so now its 16:00 and I my branch rural location is closed. This began at 13:21 its now 16:02 I can not pay any thing! So tomorrow I will have to fit in somehow going to my local branch in my nearest location (I live rurally) and continue to deal with this, as I can not cope with even attempting to ring the call centre again! Bendigo Bank is no longer about the people in rural communities who got it up and running through OUR money but since merging is just like any of the other banks. The phone just rang 16:05 the person I was talking to rang back Im so frustrated, especially she begins by saying she needs to ask me security questions!! WHAT she rang me she had been talking with me we had gone through the security questions. Im so at the end of my d#mn limit with this st^pidity. I know its not the customer service employee fault, I know it. Rationally I know it to access my account I have just reached my limit and am not happy she tells me if I dont basically settle blah blah, I gave up and hung up. A trip into my branch tomorrow is now a necessity. More time over 8 hours I have spent on hold or waiting for call backs from Bendigo bank in the last week.

Disingenuous … Whilst you’re waiting for ever to get phone service ..the recording tells customers to please treat staff with curtesy and respect …that’s no problem! Yet how about you Bendigo management treat your customers with curtesy and respect ….all you need to do is put on more phone staff to speed up the service.

Poor poor service! Having to hold on for 1hour and 28 minutes by now [and counting] just to speak to someone who can assist with accessing my account following the transition from Adelaide Bank to Bendigo Bank is unacceptable. You are the worst of all Banks in Australia. Goodbye Bendido - will be closing my accounts today [when you eventually answer]. You know nothing about service!!!! Show details

Bendigo Bank has shown me the most reckless and contemptuous behavior I have ever seen from a financial institution. My account was shut down because someone phoned in and claimed fraud. That’s all it took for Bendigo Bank to destroy my financial security. I immediately explained the truth: I had sent the item to the person making the claim, and… Read more

I had proof of delivery. Bendigo Bank’s response was shocking: “That’s between you and the other party.” In other words, they admitted they weren’t interested in facts, evidence, or fairness.

When I asked the obvious question—“Then why are you closing my account?”—the representative coldly replied: “The decision is final.” No investigation. No dialogue. No respect. Just a blunt execution of my account based on hearsay.

This is not fraud prevention. This is negligence. Bendigo Bank punished me despite clear proof of legitimacy. They silenced me, ignored evidence, and treated me like a criminal without cause.

The reality is terrifying: Bendigo Bank can close your account based on an unverified phone call, refuse to consider your proof, and dismiss you with the words “decision is final.” That is not banking—it is reckless abuse of power.

Final warning: Bendigo Bank is unsafe, untrustworthy, and contemptuous of its customers. If they can do this to me, they can do it to anyone. Customers deserve protection, not persecution. Bendigo Bank has proven they offer neither.

Disgusting, inept and uncaring entity!! Unauthorised transactions occurred on my business card and TRYING to get to speak with someone on the phone is a disgrace. Over 40 minutes waiting to report these frauds and NOBODY ANSWERS!!! Show details

Bendigo Bank, Customer Number 6364368801 . I was a happy customer of Adelaide bank until they decided to change to bendigo bank. I got my access ID for online bank etc. but have been trying to login to Online banking for past 2 weeks. Called them three times , each time waited over 1 hour on the phone, hoping for a real person to pick up my call.… Read more

No response and i got hung up. Giving them one more week before going to AFCA against them. Don't trust them with your money or loans or anything financial.

This bank recently purchased AFG home loans. Having abolished the phone app 18 months in advance and replacing it with nothing, they then implement a new phone app and totally abolish the desktop banking interface. What a disgrace. This bank cares nothing for its customers. Don't get involved with them if you have a choice.

Changes made to account without account owner’s knowledge and also account features removed eg pay id functions account holder unable to receive cash through pay id from family for living cost and was not able to send money or pay id phone account holder to recharge mobile phone when calling the bank was told that my account was in breach of terms and conditions of the account and was then told that it wasn’t being reactivated Show details

Warning! DO NOT GO TO BENDIGO BANK FOR BUSINESS. I decided to go to Bendigo Bank for a bank guarantee for a lease to punish Westpac for its fees and not picking up the phone at the branch I had been doing business in for 6 years for its lack of service. I tried to call Bendigo Bank to make sure they could provide this and do it in the 4 weeks… Read more

required and ensure the fees were less than Westpac and interest higher. I failed to get any consistent information from the phone line and they would not transfer me to business area for some unknown reason. My branch gave me different information from the phone service and I should have just stopped and crawled back to Westpac. I had a month to set this up before needing to deliver a bank guarantee. In the end it took 6 weeks, dozens of phone calls, many emails to push this process along. I was given apologies at one state because it had not been allocated, told it had been lost, even some gaslighting that it was my fault as I didn't go to the branch. In the end I had to provide the money in trust to a law firm to secure the lease, costing me more money in legal fees and I had an extra $26k tied up in a bond until Bendigo Bank did their job. Then to add insult to injury it cost me more than Westpac as they had not told me about the all the fees (just some of them). In the end I complained and said I wanted to speak to a manager and was assured they would call. I'm still waiting. It was unbelievably bad and it really felt like a bank "playing at" being a bank. Just don't do it. Small business is hard enough in Australia without dealing with amateurs.

Worst customer service. Rude and dismissive. The app won't let me type in my password to log in because it's more than 8 characters but the box only accepts 8 characters.

Hopelessly incompetent, Accounts were hacked and tried to blame me for the error. Customer Service a joke. Lack of branches is a problem especially when they demand verification in person and its over an hour away. Show details

Bendigo bank advertise their a good bank and they look after their customers, I have been with them for a long time but now as each day passes I feel it maybe time to move to a better bank that has service. Every now and then there seem to be a glitch in the system and to get it fixed is easy, the hard part is getting them to answer their phone, I… Read more

haven't had banking for three days now tried to ring last Friday now answer just sat on the phone for over 63 minutes till I got fed up, tried over the weekend no success so I rang today just to sit on the phone for more than 58 minutes (1300 236 344). I hung up and rang the local number (02 6041 1104) just to get a message that they cannot answer the call at the moment. I then rang the number on the card (1800 035 383) Just to follow the prompts and be put through to the same area that I started from and now on hold, so far for 27 minutes listing messages how good Bendigo bank is and what they offer. How frustrating so today I give you a 1 star only because I cannot go any lower.