Best & Less Online store

***WOMEN’S CLOTHING ONLY REVIEW*** The clothes have gone downhill in my opinion… all the spaghetti strap singlet tops as an example I find the straps just won’t stay up they keep sliding off the shoulders… the material of most women’s clothes are thicker than what they used to be and really not comfortable… not sure what’s happened but sadly won’t be buying from best and less anymore

Do not bother ordering all 15 of my items cancelled. Why put things on the website that you dont have. This is the second time I have had everything cancelled. Hurstville store is the worst. Waste of my time.

I brought four Viscose /nylon sun frocks have worn 2 of them a few time med only hand washed hung in shade and already big frayed holes in them absolutely rubbish can’t believe it I have clothes that are over 20 years old in better conditions never will I buy from them again they used to be top notch in nice not any more Show details

Wow! We live in afl territory so we had to order our new Panther nrl hoodies (go Panthers!) online rather than instore. I placed our order on Monday 22nd and picked them up on Thursday 25th from our outback LPO. Incredible service from Best and Less and Australia Post - now we get to wear them on the Finals weekend. Thank you! Show details

Very impressed with customer service response – Edited to add: i received my order on 17/8. The socks and gloves are great quality. The school pants that were canceled have been the best fitting pants for my son but he needs cuffs on them and these don’t have cuffs after size 6 so I doubt I will buy them a again since he will probably be in the next size up by next year. He will continue to… Read more ·  4

wear his Best and Less hole in the knee pants (caused by him wearing for 3 winters) this year since you are out of stock. I also have received the $10 shipping refunded as mentioned in a comment below. Thank you Best and Less.

Original review before editing is below: Terrible one star: Order process was easy but the rest was terrible. Waited patiently for 8 days even though it was supposed to be shipped within 48 hours and then they cancel half my order and don’t give me the opportunity to cancel the rest before shipping it. I don’t want to pay $23 including shipping for a pair of kids socks and gloves…. I could have bought those items elsewhere. It was the items you canceled I desperately needed. Have never shopped here online before and won’t again

Fountain Gate store - excellent customer service – I had a great experience today with staff member Mia and Rae at Fountain Gate. They were so happy and helpful, it was a real delight. So many stores treat customers as a pest these days.

Sorry to tell but it is necessary. Bought ladies underwear in 2 pk . Cotton was from China . Made in China. There was lice in the fabric. So I then I boiled the underwear, put in dryer . washed again, dried in dryer.- then finally wore and still lice were embedded in fabric. Very unpleasant experience. How terribly uncomfortable and unpleasant.… Read more

Then I realised that I would have to pay a lot more money for decent underwear fabric elsewhere. Lice are extremely hard to get rid of. The underwear looked nice, seemed ok but unfortunately after washing then wearing , lice were present. That is the only reason that they were rated terrible- due to lice being embedded in fabric.

order number 42114138

whish there was zero stars .They switched billing and shipping address, i had instruction on shipping to leave on veranda, this instruction dose not come up on billing, contacted within seconds and ended up with cryptic messages all just saying it was sorted and 1 hour too later that it had shipped this was late 7.15 pm sat night NEVER BUY… Read more

AGAIN as it turned up at me shipping address had a screen shot even . Colour definitely was pink in photo name said lilac its come as lilac was prepared for that so ok Worst service ever and i run an online shop, ad this is first and last time . No full order shown before payment made this possible

Ordered windcheater & 2 track pants. All 3XL. None of what I received was what I ordered. Windcheater manufactures label was 'M', however Best and Less label was '3XL'. Manufactures size was correct. Track pants were to be cuffed legs. Both weren't.

Paid for express service, overnight or 48 hours and still not here, needed items to take on holidays now being told they will be here next Monday after I have left. Falsely taking money.

False advertising – Best and Less is a scammer. I spent last month about 2 hours trying to select items that were on clearance trying to find the right size. Then after I purchased it was refunded on the next day saying that they didn't have any of the items on stock. This is beyond ridiculous it has never happened to any other company. It is not the first time from… Read more

Best and Less to do that. I will be investigating how i can make Best and Less more reliable for the false advertising and stop people wasting their time.

Really not good – The checkout process is atrocious with the website unable to make a distinction between the billing address and the delivery address making it useless for sending gifts. I keep getting emails addressed to the delivery address as the biller address despite inputting both. God knows where the order will get delivered. I certainly won’t bother ordering online from Best and Less again.

Never again – I bought online some t shirt. Was charged 5 $ each. Once I collected them and opened them I notice that the tag was showing 4.50 $. I then complained to customer service that disappeared completely . They might have good clothes but customer service very poor. I won't buying anytime soon from Best Nd Less unfortunately .

Unacceptable customer service – I ordered over two weeks ago for express delivery I have got in contact via phone twice (tried to get in contact via Facebook messenger and email as well with no response as of yet) and was told my order was considered ’fraudulent’ for no other reason then it was a big order of baby clothes for my daughter I am disgusted at the lack of… Read more

communication they have taken my money with no reaching out (this isn’t my first order with the same details either) don’t waste your time with best and less they don’t care. I have not received a refund or any update on my order.

Jeans and a jumper – Well the first time wearing the clothes the jeans split and my man doesn't wear Jocks and balls and everything was hanging out and we were in the middle of town and the jumper pocket fell off so not very well made Show details

Poor Online – Ordered online. Was given a refund for my order for many items they said at checkout were available. Kmart next time as they inform you if item sold out before transaction at checkout. Now waiting for refund. Tried again on 12/11/24. Once again waiting on refund for items they claimed they had in stock.

I got caught by them again – Ridiculous ... I have for the secondtime ordered items from them I should havevpurchased elsewhere Ordered an item worth 30 dollars and added 1 more item for 9 dollars postage 10 dollars. They agree to ship, all items available at time of order then they ship the 9 dollar item, tell me the other item is not availablev...leaving me paying 10… Read more

dollar postage fir a nine dollar item. I should in all common sense bern asked if I still wanted the order. K Mart always let you kniw at pointvof purchse items are out of stock. Pathetic service. Caught by this twice in 2 years. Nevet shopping there again. Trued to call them but they needed firms filled out before I could speak to them. No way....taking my money elsewhere.

Customer service requires repeat follow ups – Best and less sent me the wrong item, their website listing doesn’t match their stock codes. I had to phone them to get them to send a return satchel. I then had to send multiple follow ups after they had not acknowledged or refunded my return 1 month after it was delivered to them. Would not recommend their online store at all. Show details

Do not buy B&L's "soft touch cotton" clothing. Total rubbish, throwing your money down the drain – B&L have an absolute gall bringing this line of clothing back this year in the women's range. Last year I purchased 3 of their babydoll dresses & within a couple of weeks they developed small holes that just appeared in the garments at random. The feel of the material is definitely soft, but doesn't have structure & cannot stand up to day to day… Read more

wear, although washing on gentle cycle & cold wash. By the end of a month the dresses had to be consigned to the rag bin. Last month I purchased 2 midi T-shirt material dresses & when they arrived, they were faded, they stank & the material is suss. This used to be a trustworthy firm, with a fantastic helpdesk. Now they have jacked up their prices for inferior products, their helpdesk is non-existent & their range is getting smaller. Another one bites the dust.

Best and Less click and collect - a time-wasting exercise with cancellation and zero customer support – Best and Less click and collect system is simply a disgrace. Ordered a couple of items and completed checkout with an estimate 30 minute processing time for pickup. 5+ hours later, you send a message to tell me that you're cancelling an item because you don't have it. Why was it listed for sale on your website if you have NO stock at Miranda or… Read more

anywhere else in Australia ?. They just send off a generic e-mail to cancel a sale - No problem!!!. I then sent a query off to customer service, and they refused to answer. Their generic "Hi There..." response to any on-line customer inquiry is that they will review a customer query though not necessarily respond, which indeed they choose to ignore, not once but twice. What a useless time-wasting experience Best and Less click and collect system has proven to be. Just cancel an item/s for a fully paid order at will and ignore follow-up customer queries. Disgusted with Best and Less click and collect, never again.

Beware of buying online – I placed an online order and got the email to go collect it. Went in store and was handed a package. On my way out I opened up the package because it felt too small and found that they had only put in one of my items. No mention of the other item not being supplied or anything. I went back in, spoke to the assistant who took down my details on a… Read more

piece of paper and said they’d call me when my item came in (there wasn’t any left in stock). I had a funny feeling that the scribbled down note would just get lost or “filed” so I emailed the customer service address and asked if I could be refunded for the item instead. I received a standard “we have received your email” response, but weeks later still haven’t heard back even though I’ve followed up. No word from the store either.

After reading the other reviews on here, it seems I’m not the only one who has been gypped by them.

If you need to order something online I’d go with a store that has better processes in place, like Kmart or Target. They’ve always been great to shop online with even when an item turns out to be unavailable. I won’t ever do Best n’ Less online again.

Buyer Beware. Check your bank, they may have taken more than they should – Paid online for click n collect. Next day bank showed $48.13 withdrawn by Best n Less in stead of $28.80. Numerous emails, still no refund. Call me, answer my emails. Have given copy of bank proof of illegal withdrawal of an extra $19.33.

Website is completely unusable – Cons 1. 90% of items are unavailable in most sizes. 2. When on a webpage, for each color/size combination, the whole webpage reloads 3. Website is slow 4. Most products are extremely poor quality at a very high price Pros 1. If you can actually find an in stock item, express delivery is available

I love best and less I go there more than any other shops I am new to doing this – OI haven't been on line before but shopping at best and less is great you know where everything is they have a great selection of clothes etc l have noticed that the quality of the products now are satisfactory no need to go anywhere else Show reply