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Excellent post-purchase service
I brought a new house that was built by Better Built Homes. After moving in, I found a few minor defects and had tonnes of questions, so I emailed them all to Juanita from the Service and Warranty Team. At first, I thought she will only reply over the major questions, but to my surprise, Juanita gave me a clear answer to every single query I’ve made. Juanita then arranged Brayden to come over and fix any defects found under the 90 days defect liability period agreement. Brayden showed up exactly on time, so I showed him all the defects. Again, ...
Read moreI thought Brayden would not claim responsibility on some of the items on my list, but instead he agreed to follow up on each and every one of them. Very soon, Kordell and his team came over and fixed ALL of my defects and even helped out on a couple of extra things that were not related to the warranty. Afterward, all the mess were cleaned and tied up before Kordell left. I am totally impressed by Brayden, Kordell and Juanita from the Service and Warranty Team of Better Built Homes. Their punctuality, attitude, politeness and most importantly “quality of service” were just perfect. I have not encountered just high level of post purchase service both in Australia and overseas, so I can highly recommend Better Built Homes to anyone. I am not a friend, relative or staff of Better Built Homes. Before contacting Juanita, I knew no one from this company. I have so many questions, including how to clean out the filter of the rain water tank, because I have no background knowledge on building work. I am just an ordinary home owner in the North Shore of Sydney.- Customer Service
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- 4 reviews
- Verified
Quality built house with great customer service!
We had the pleasure of building a house with Better Built homes. Doing our homework for a builder was necessary for us as we have been burnt in the past with a liquidated house build. After reading the product reviews on here from previous clients, we thought we would check Better Built out. While other builders charged for upgrades on top of upgrades, with better built - a lot of these were standard quality inclusions already built into the house cost. We were actually surprised about how affordable the tender cost was as we built a 47 square...
Read more house. The whole paperwork process was so easy - Tahleaa and the better built team made adjustments to our request in such a timely manner with no complaints at all and before we knew it - we were up to the building process! Our site supervisors - Josh and Corey kept us updated along the way with updates with key milestones in getting our house completed. We also loved getting our weekly photo updates from Tahleaa as well. This really makes a difference in a house build. There was not one week where our house had no tradesmen working on it. Even people around our neighbourhood have commented on how quickly our house progressed unlike other builders. Our house was handed over on time and had been professionally cleaned multiple times during seperate stages of the build. We have been living in our house since October 2021 and we are still loving our new house. The better built maintenance team have also gone above and beyond our expectations. I would never had guessed that all the trades would mostly come on the one day to fix minor issues so it was less time waiting around for tradies. We also had a slight issue out of the maintenance period as well but nevertheless, the BBH team are out here the next day checking it out and fixing the problem! This is one quality builder who I have no hesitation on recommending to anyone who is starting on their build journey to check this team out. You will have no regrets! Thank you to all the team who helped us along the way- especially Tahleaa, Josh, Corey, Blair, Paul, Merrilee, Brayden and Juanita.- Customer Service
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- Verified
First Class Building Experience and a First Class Home Delivered
From our very first meeting with Merrillie to handover of our beautiful home, BetterBuilt was fantastic. Every staff member was friendly, courteous and professional. Tahleaa and Josh our site supervisor were incredible. We were given consistent weekly updates with photos and nothing was too much trouble. All our questions were answered quickly and any requests were dealt with promptly. Building during Covid and construction lockdowns was stressful, but their constant communication and reassurance made all the difference.
We've been in our new ...
Read morehome for 2 week and it is absolutely beautiful. The quality of workmanship is outstanding. BetterBuilt have used the best quality materials throughout and it's above and beyond our expectations. Thank you to the entire BetterBuilt team for all your hard work and time to make our beautiful home come together. Our journey has been seamless and we cannot recommend BetterBuilt enough.
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Fantastic Experience and a Better Finish
Well they really do live up to their reputation. We did plenty of research before we decided to build. We were intrigued by all the great reviews and we thought we should go to the displays and have a look. We thought we knew a lot, then we went through the sales process and realised we knew nothing. Our Pre Con journey went pretty well. CDCs definitely made things easier than the horror stories we had heard about DAs and our Colour appointment was as it was enjoyable and very informative. The construction process went a little longer than hope...
Read mored, we did get a few delays being in a lock down area but our weekly updates were fantastic and kept us in the loop. This is where they really showed their transparency. Any questions we had following these updates were answered which gave us great confidence they were on top of the project. We have just seen the place prior to handover and we couldn't be happier with the finish. It is a tough journey but with these guys, we'll get what we payed for many years to come and that makes it all worth while. We're so happy to be now sitting hear writing this review for the new Better Built customers to make their decision. It was one of our goals to be able to write this. To those we dealt with in person and those behind the scenes that we never got to meet. Thankyou to the whole team. See you next time.- Customer Service
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- 2 reviews
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BBH an exceptional building company, excellent Customer Service and building experts
Our experience with Better Built Homes just keeps getting better and better! They are living up to their name so far. This is my second 5-star review and we haven’t even started building yet! I’m sure there will be more great reviews to come.
From the beginning of the sales process, with Neel holding our hand and assisting with the right design for our block right up until now, just in pre-build stage, we have felt comfortable and looked after the entire time, and very confident that everything was being managed properly. The pricing proce...
Read moress was very transparent, and there has not been one surprise so far. BBH customer service, attention to detail, building expertise and communications have been amazing which makes all the difference during this process which can sometimes be a little overwhelming, but they have made it that much smoother and easier. A huge shout out and thank you to Kieran, our Customer Service Coordinator who has tirelessly supported us throughout the entire planning and Council DA process, dealing with a difficult Council and lots of conditions to address. Kieran thinks of everything, remembers everything and follows up on everything, and nothing is too much trouble. We honestly could not have done it without her. An amazing asset to BBH! We’ve also had amazing support from the Drafting Team, especially Cam, the Construction Team (Michael) and the Estimating Team, who have been super quick (and understanding) to make any of the changes that have been required along the way, and explained to us everything very clearly so we completely understand each decision that is being made, and why.- Customer Service
- Transparency
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- Verified
Very customer focused
We started our journey with BBH after going through the product review. The sales consultant was very accomodating and was willing to listen. She drew a plan accomodating almost everything we wanted.
Our customer service coordinator was very prompt and updated us regularly with the progress. We're now waiting for council's DA approval. During this time council wanted to make changes to the original plan. Each time this happened the knowledgeable people at BBH stepped into change the plan to accomodate what's required to meet the council's req...
Read moreuirement without having much impact on what we actually wanted with the house. Furthermore, our colour consultant was very knowledgeable and helpful with our selections. Her expert advice and the well organised approach to the process minimised any potential issues and allowed us to go with the most suitable selections. In these types of projects, you'd rarely have a smooth sailing. Whenever we faced with any issues, staff at BBH always wanted to listen to our needs and were willing to resolve the issue in our favour as much as possible. So far in our journey with BBH, each individual we came across to deal with was very friendly and always wanted to make a positive impact to the project. I would like to thank the wonderful people at BBH namely, Stacey Michell, Paul Spicer, Kieran Stokes, Blaire Marchand, Pierre Mitri, Michael Sultana, and Mel Rivera all of whom had a big positive contribution to this project so far. I believe that we would continue to have the similar positive experience with them during the remaining phases of this journey. They truly deserve this 5 star rating and we'll not hesitate to recommend them to anyone whose planning to build their new house based on our experience so far.- Customer Service
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- 2 reviews
- Verified
Loving our new home
First time builders here. Better Built Homes (BBH) made the experience a smooth, fun and stress-minimal experience. We initially chose BBH because of the value inclusions and they could give us a fixed price contract with no nasty surprise costs. They were very transparent in this. Because of the size of our lot we could only go with one of their floor plans (Allira 24), but we were able to customise it a lot to suit our needs perfectly, with lots of help from the experienced and enthusiastic staff. Shortly into the build we had a financial iss...
Read moreue that caused a delay, and BBH were very understanding about it and communicated very clearly the way forward. Our Customer Supervisor gave us all the time we needed to adjust our floorplan, our color consultation was fun and so expert, and once the building started our Construction Supervisor was SO organised that he had booked all the trades and materials already. This came in REALLY handy with the covid outbreaks and wet weather ahead. We had very minimal delays and our build finished bang-on expected time. We were sent weekly photos without fail which gave us lots to look forward to. If we could not get in contact with our Supervisor on the phone straight away, she always got back to our emails promptly. We built in a street with many homes by different builders and we haven't had any of the myriad of problems that our neighbours have had with their builders. If you are thinking of building with BBH, don't hesitate to visit their office or give them a call, you won't regret it!- Customer Service
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Great to be with BBH
We are currently in the middle of the build and have noticed that BBH has managed the build very professionally at all times. BBH is well organised and competent in their trade, exemplified in their management of the building process where the whole process (drafts, tender, council approval, construction etc) has been smooth. Their foresight to fix the prices of materials with suppliers are also commendable and really demonstrates how well managed the company is as a whole.
BBH's excellent communication should also be praised as it allows for ...
Read morea stress-free and transparent process. They were able to address our concerns quickly and kept us up to date on anything happening to the build. The staff are also extremely friendly and helpful. Neel, the sales consultant, was knowledgeable and was able to answer many of our questions and gained our confidence in the company. Tahleaa, the customer service coordinator provided weekly updates and addressed many of our concerns and questions promptly, and is patient in our questions. Blair, who was the interior consultant, is passionate with her job, and very helpful and professional in her many insightful suggestions and her numerous follow-ups throughout our project. Our site supervisor Chris, who took over the project a few weeks ago, is already on top of things and is managing the build in an organised and professional manner, and he’s friendly in communication. Overall, the staff at BBH are friendly, knowledgeable and passionate about their jobs which provides a seamless experience for the customer. I am looking forward to the final product, and happy to keep update- Incentivised Review No
- Build StageMid-Construction
- Verified
Great experience so far
We are currently in the mid-construction phase of our home build with Better Built Homes. Our experience with BBH has been amazing so far - right from selecting a home plan to suit our needs with Neel and colour selections with Blaire to our stage of build until now.
Renee our customer service coordinator who is our main point of contact has been instrumental in our journey, answering all our numerous queries along the way efficiently and always in a professional manner. We always look forward to her weekly Friday updates with progress photos...
Read more. We have had a few hiccups along the way with a change in our site supervisor midway through our construction. Despite the delays earlier in the year, our new site supervisor Chris has been fantastic since he has come on board on our build. In such a short period of time, he has been instrumental in getting our internal finishings including painting, stairs, tiling etc. completed in record time. Chris is very enthusiastic and keeps us posted with photos and is across minor details of our build. We hope that this pace continues until completion and we are looking forward to a speedy handover date so we can make this house our home soon.- Customer Service
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- Verified
Going good so far
We are currently mid-build and due to finish around the end of June. I am especially glad that we were not affected by the COVID issues such as timber shortage or increasing material/labour prices. So thank you BBH for that!
Our customer coordinator Keiran has been a great communicator and very responsive to all of our emails. I can always rely on Keiran to help me with any questions or concerns, and anything that needs to be organised is done promptly.
Special shout out to our new building supervisor Chris, who has been the shining star so f...
Read morear. When I've seen him in person, his phone is constantly ringing so I am quite surprised how he always has time to promptly respond to our texts and constantly send us updates and photos. So far it seems like he is very good at being on top of getting the build done correctly and on time. I will do an update and let everyone know how it goes after construction.- Customer Service
- Transparency
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- Verified
So far so good~~~
BBH started construction on my site in September 2021.
While I'm here, I just add a few comments which hopefully will be helpful to potential customers who are interested in BBH:
- Selling. I personally find BBH is quite transparent in price quoting and if you are clear about what you want, Neel is straight-forward and he can provide you with the best option within your budget. I'm normally a super cautious person, but I actually signed off the tender just at the tender meeting, and till today I still have no regrets.
- Fixed price. I am aw...
- Incentivised Review No
- Build StageMid-Construction
- 2 reviews
- 5 likes
- Verified
Disappointed
Our build start date was 16th March 2021 and we are still waiting for handover.
The past reviews noted here do not reflect our experience with BBH in particular with the build process.
Overall, we are not happy with BBH and we would not be prepared to recommended them to anyone.
All we get is empty promises and unreliable trades who hardly ever show up on site as per the schedule. To top it all off, they have no attention to detail.
Whilst they were accommodating to plan changes and lots of customisation which, other builders were not able to offer, the build process has been less than satisfactory.
...
- Incentivised Review No
- Build StagePost-Construction
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- Verified
Awesome Build
Had a great experience building with Better Built. Super friendly staff were great and prompt responding to emails and phone calls. Josh our project manager made the build go smoothly even throughout the tricky period with Covid. We are very happy with our build and would build/recommend better built homes again
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We are already wanting to do it all again with BBH!
We are so happy with better built homes systems. We are building in a new estate and a lot of our neighbours have commented on how much our house is coming along in such a timely manner. Each week a new trade is ready to go. We are already wanting to do it all again with better built homes. Highly recommend!
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- Verified
Just Better
Thank you Better Built Homes! Better Built Homes couldn't have made this process any easier right from the initial design stage through to construction and handover. Everyone at better Built have been really easy to deal with and they made sure we were happy at every step of the way. I couldn't be happier with my new home, thank you Better Built! (PS. sorry guys for the late review!!)
- Incentivised Review No
- Build StagePost-Construction
- Construction End DateJune 2019
Questions & Answers
Are you building in Newcastle?
Hi M S.
Thanks for reaching out to us. Unfortunately we currently don't offer building services in your area. All the best with your search. ...
Read more Thanks Paul.
I want to build a single level home on a block that is 13.4 metres wide by 40.50 metres in length.
Do you have homes to fit?
Hi Better build homes,
I have a fibro house in Toongabbie and want to demolish and rebuild.
The land size is 567 m2.
What is the general cost for building a standard 2 storey house with 4-5 bedroom?
Thanks
Shirley
Hi Shirly,
I my husband and I have just moved into our new Hampton amazing I can’t answer on pricing but the staff at Redbank were really helpful in making changes to the house we built to accommodate...
Hi Shirley,
We would need to speak with you about your property to properly provide you pricing. Please give us a call on 1300100922 or as Michele mentioned above, Merrillie would be happy to assist you.
Thanks ...
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