230 reviews
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- Mid-Construction
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- Post-Construction
Our site supervisor Josh B was excellent. Always responded to our enquiries in a timely manner, was very transparent, and gave appropriate advice and recommendations where needed. Workmanship was very good in most respects. We had some issues with along the way but all were appropriately addressed in a timely manner. Our costs were within the estimated tender. Show details
We’re very happy with our experience with Better Built Homes. The process went really smoothly. Josh B (site supervisor) and Ebony (project coordinator) were excellent - on top of everything, great at communicating, and always willing to sort things out. The build quality is fantastic, and we couldn’t be happier! We highly recommend Better Built Homes and many thanks to their outstanding team (Josh B, Ebony, Isabelle and Renee). Show details
I recently had a problem with my water tank and referred it to BBH who promptly sent an expert to examine the problem and within a week installed a new first flush system. It was fantastic service by Renee and Mitch plus their plumber Tolson, particularly given our home was over a year old. BBH don't forget you unlike other builders i have used. Show details
Reviews with attachments
We recently built our new home with Better Built Homes, and we couldn’t be happier! From the very first design meeting through to the final handover, the BBH team were exceptional — professional, responsive, and genuinely invested in bringing our vision to life. The quality and attention to detail in our home are outstanding, and we’re so grateful… Read more
to the entire team.
Our knockdown rebuild on a sloping block (while keeping our existing pool) proved too challenging for some other builders. However, Merilee from BBH enthusiastically took on the challenge and created a design that fitted our requirements perfectly. Her creativity, expertise, and ability to maximise space for our multigenerational living needs, were exceptional.
Our project coordinators, Emily and Ebony, were both professional and approachable. They guided us seamlessly through the DA process and kept everything on track. Their weekly updates during construction became a highlight — eagerly anticipated and shared with our extended family.
Amanda, our colour consultant, was wonderful to work with. She patiently guided us through every choice, from tapware to handles, combining expertise with flair. Her input helped us make confident decisions, and we’re thrilled with how everything came together.
Josh Berry, our site supervisor, was simply outstanding. He managed the build with incredible organisation and care, coordinating trades efficiently to keep progress steady. Our neighbours even commented that there was barely a day when someone wasn’t on-site working! Josh’s commitment to quality was evident in every detail — he truly treated our home as if it were his own. He was also endlessly patient with our questions and accommodating of our family’s availability for walkthroughs.
Lastly, we want to acknowledge the wonderful attitude of everyone who worked on our site. Our neighbours, who were genuinely interested in the build, often remarked on how friendly, respectful, and considerate the BBH team were from start to finish.
To the entire Better Built Homes team — thank you! Your professionalism, communication, and genuine care made the whole process enjoyable. We always felt supported and well-informed throughout the journey. The end result is a beautiful, high-quality home that perfectly reflects our vision for multigenerational living. We can’t recommend Better Built Homes highly enough!
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We wish we could give Better Built Homes (BBH) more than five stars. Post Construction - Our slab was poured in November 2024 and we were handed our keys in July 2025. It took us a long time (over a year) to find the right builder and we are so glad we took the time and effort to select BBH (iCIRT 4.5 stars). In our building journey we have… Read more
learnt that the two most important factors for a successful build are selecting the right builder, and having an amazing site supervisor.
We struck gold when selecting BBH as our builder, and then again when we were assigned Josh B to be our site supervisor. Throughout construction Josh made sure to co-ordinate trades in such a way as to maximise building progress, minimise delays and assure the highest build quality.
The standard Josh placed on ensuring build quality made us feel as if he cared as much for the home as we did as the owners. He was incredibly patient with our endless questions and was very clear in his communication as our build progressed.
This was supported by the building reports we got from our independent building inspector (Dan from Precision Builders Australia).
As should be expected, we encounter minor hurdles here and there throughout the build and were very impressed with how Josh not only acknowledged them upfront but also took steps to immediately rectify the issues.
Finally, I also wanted to acknowledge that we were also very impressed with Dominant Air and Electrical who did all the electrical work for our house.
Lighting was so important for us resulting in an incredibly complicated electrical plan, and we could not be happier with how they executed our vision.
If we were to ever build again we would definitely choose the BBH team and insist on having Josh as our site supervisor.
We have loved our experience with BBH! After reviewing many builders and house designs we decided to build a custom home to fit our space and lifestyle perfectly. The team were very patient, accommodating and assisted with the design to ensure it was both functional and aesthetically sound. We have been updated with the build weekly, and have… Read more
been given access to the house various times throughout the build with the supervisor to ensure everything is running smoothly just like we had imagined. The supervisor visited site multiple times a week to ensure every little detail was checked and monitored. He was also on top of the trades so it progressed earlier than expected. We were also surprised with how clean they kept both the house and the site, organising multiple clean ups and bin collections so it didn’t look like a tip. I honestly would recommend Better Built Homes to anyone looking to build their dream home. It has been such a breeze to work with them, we have had no major issues and any hiccups were raised and rectified immediately. Their attention to detail is far superior than our last builder in regards to finishes, and they strive to ensure you are 100% happy with the build, rather than rushing to finish and handover an unfinished house. We are so glad we signed with BBH, and can’t wait to get our keys in a few weeks!
Our home - The Resort – We moved into our beautiful new home just over three months ago now and we love it. We refer to our home as the Resort because that is exactly what it feels like. It feels like we come home to our very own resort every day. It was just a moment in time when we decided to sell our home of 20 years and build a new home. We had not planned for… Read more
it; it was never something we had ever imagined we would do. We just had spare time one day and found ourselves walking through the Macquarie display home. The feeling we got from that home was what had us selling our home in a week, buying a block of land and commence proceedings to build the Macquarie. Over the time of the build, we would run into people who had also built previously with Better Built stating that we made the right choice in builder as they were very happy with their build. Now we are in our home, that we cannot fault in any way, and we speak to people who have built in our estate, and we hear them say they wished they would have built with Better Built. During the process the communication was excellent, we received weekly updates, so we were never in a state of wonder. Being first time builders all our questions were answered without delay. We were never surprised by unexpected or unexplained costs, everything was transparent. If we were to ever build again, I would absolutely build with Better Built now I have the home building bug.
In-depth reviews
We built our first house with Better Built Homes. I wrote our experience with BBH during design and pre-construction phase which was a very good experience. Now we finished construction and are living in our house. I want to share our experience with BBH during construction and post construction warranty period. During construction, every step… Read more
was completed without any undue delay. We were kept updated weekly with the progress and images. If we requested to inspect the progress, it was arranged without any hassle by our site supervisor Josh who was attentive and friendly. In addition to this, our project coordinators Kieran and Renee were excellent with their prompt communication and addressing any issues we raised. They played a vital role in completing this project with full satisfaction and to have a positive experience. Renee is continuing to provide excellent service with any warranty issues as a warranty coordinator. Our experience with BBH's warranty team was wonderful where both Renee and Mitch promptly attended any concerns we raised even if it's a minor issue without neglecting nor ignoring.
We liked the design of our house during the design phase, but the completed house look even better which shows the exceptional efforts put through by everyone involved in this project to make our imagination become a wonderful reality. The quality of the work is very good where they took extra care with the brick work and water proofing. Especially the brickwork done by the bricklayers to complete the arches neatly should be commended.
As with any projects of this nature there'll be disagreements in certain areas, but BBH made sure that those disagreements and any issues were resolved to our fullest satisfaction. This is extremely rare to see in the current market where everything is approached with the main motive of making money and profit where BBH strives to achieve better customer satisfaction which we personally experienced. Furthermore, they provided everything that was agreed in the contract exactly how it was agreed and within the budget without exceeding even by a cent.
Therefore, we're very satisfied with the outcome and our experience during this project which wouldn't be possible without the dedication and efforts from everyone involved especially from BBH. We approached BBH after reading reviews through product review and it proved that we selected the perfect builder for our project. We thank BBH and everyone who contributed to make this project a success. We have no hesitation in recommending BBH for any home building project based on our experience. We wish BBH success and continue to provide better service as well as continue to excel in customer satisfaction.
Detailed Review of Our Experience with BBH Sales Team Our journey with BBH started on an extremely positive note, thanks to their knowledgeable and attentive sales team. From the outset, they took the time to understand exactly what we wanted in our future home and worked closely with us to make key customisations. We wanted to create an… Read more
open-plan living area to maximise space and light, and the team seamlessly integrated this change into the design. Additionally, we decided to combine two rooms to create an extra ensuite, which was handled with great care and expertise.
What truly set the sales team apart was their ability to suggest practical and thoughtful upgrades. Rather than pushing us towards costly options, they offered recommendations that enhanced the home’s functionality and overall feel — all while keeping our budget firmly in mind. Their transparency and honest advice gave us confidence and set a solid foundation for the rest of the journey.
Selections Process Thanks to the thorough and collaborative sales process, we entered the selections stage with a clear vision and a good understanding of the upgrades we wanted.
The team made this phase smooth and efficient, supporting us in refining our choices and helping ensure that all finishes, fixtures, and materials matched our style and budget. Their guidance made what could have been an overwhelming process feel straightforward and even enjoyable.
Construction We were fortunate to have an excellent site supervisor, Josh B, who managed the construction process exceptionally well. Under his leadership, all trades were well coordinated and lined up in a timely manner, which contributed significantly to the efficiency of the build.
Thanks to favourable weather conditions (minimal rain during our build period), our timeline moved swiftly. Construction started around mid-October 2024, we completed our PCI (Practical Completion Inspection) in late June 2025, and handover is expected in early July 2025 — impressively fast, especially compared to friends who built with Clarendon, Fowler, and Wisdom Homes, where builds often took around 12 months or more.
Despite the quick pace, the quality of workmanship has been excellent. While some minor issues were identified, these were included in the pre-handover maintenance plan, and no major concerns were found. Overall, the standard of the build exceeded our expectations.
Transparency One of BBH’s biggest strengths has been their transparency throughout the entire process. All costs and inclusions were clearly laid out from the beginning, with no hidden surprises.
They made allowances for estimated costs — such as traffic management, acoustics, and stormwater — and provided credits where actual expenses came in lower than budgeted. A standout example of this was receiving an unexpected $10,000 credit towards the end of the build for unused traffic management allowance, even though this adjustment came long after the contract had been signed. This level of honesty and integrity was refreshing and greatly appreciated.
Overall Experience We have truly enjoyed the BBH build process from start to finish. Even though we still have a few final steps to complete on our end after handover (such as obtaining our Occupation Certificate), the service, build quality, and overall experience with BBH have surpassed our expectations.
We would not hesitate to build with BBH again in the future if the opportunity arises. We highly recommend them to anyone looking for a transparent, professional, and high-quality building experience.
I had been thinking about a KDR for quite some time and went to all the HomeWorlds. I just couldn't find a builder who would build me what I wanted. I had a layout in mind but kept getting told that the floor plans couldn't be changed that much. All I wanted was a simple, single level, 3 bedroom home with a double garage. I didn't think that was a… Read more
big ask. I finally stumbled across BBH and sent an enquiry to them via their website. I immediately received a reply from Ray which all sounded very positive. I arranged to meet him at Leppington after he assured me that BBH could build me what I wanted. He did not disappoint! There were certain features within a range of the BBH homes that I liked but not a specific design that I wanted. Ray was extremely patient with me as we went back and forth over many months, modifying one of the designs before finally settling on something that ticked all my boxes. It finally went to the drafting team and my plans were submitted to Council with the help of Josh H. I met with Amanda at Cranebrook to go through all the internal fittings. She was incredibly knowledgable and helpful and made the whole process far less daunting than I had imagined. I left there with a clear vision of what my house would look like. After my 1950's weatherboard shack was demolished, I met the supervisor, Josh B, on site who was able to answer all of my questions and was upfront about the process. He kept me informed the whole way through and between him and Josh H, I received weekly photos and updates. Nothing was ever a problem for either of them. My emails and phone calls were always answered. There were a few minor hiccups along the way but Josh B was amazing and made sure that things got resolved promptly to my satisfaction. My friends were amazed at how efficient the whole process was - 7 months from the slab being laid to handover. The tradesmen were managed so well by Josh B. Everything just kept ticking along with minimal disruptions. Handover was completed by Don who went through everything so thoroughly. He made a note of a few things that needed to be adjusted (which have since been resolved) and made sure that I was 100% happy. I am loving being in my new home and am so happy that I chose BBH to build it for me. The whole team have been fantastic. A huge thank you to you all.
Recent reviews
Absolutely phenomenal! From start to finish, the communication was clear from emailed weekly updates, to open communication throughout our build- the workmanship was top-quality, and the Better Built team care about individual families and their investment choice. What really stood out was their attention to detail and commitment to making sure… Read more
everything was done to the highest standard. And wow- the site supervisor was onto EVERYTHING! They kept the site tidy, stuck to the schedule, and went above and beyond to ensure we were completely satisfied with the results. The selections were high quality and we couldn’t be happier.
We couldn’t be happier with our new home! Working with Better Built Homes was such a great experience from start to finish. The whole team was friendly, professional, and incredibly easy to communicate with. They always kept us in the loop, answered every question, and made the entire building process feel smooth and stress-free. Building a new… Read more
home can be overwhelming, but Better Built made it an enjoyable experience. Highly recommend them to anyone thinking about building! We will definitely be using Better Built again in the future. A special mention to our fabulous Project Manager Josh B (you won't find a better site mgr) and the extended team whom we dealt with from the beginning of our building journey, Merrillie, Josh H and Isabelle.
We just finished building a double story house and could not be happier. The builder we worked with was excellent, answering our questions and guiding us through the process. The build in general was very good . The quality of the house is amazing and the workmanship and build quality is fantastic. When a few small issues did arise they were… Read more
handled quickly and professionally which allowed for no hold up on the build. All our walk through were great and we were allowed as much time as needed to ensure we were happy with how the house was progressing. Communication with the building project manager was great - answering our emails/phone calls quickly. Overall we would definitely recommend better built to anyone and are ecstatic with the house we own.
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We recently had our home built by Better Built Homes, and the entire experience exceeded our expectations from start to finish. Not only was the build completed ahead of schedule—an incredible feat in today’s market—but the level of communication throughout the project was outstanding. We were assigned an amazing team who truly made all the… Read more
difference. They were honest, friendly, and exceptionally reliable, keeping us informed every step of the way. They listened to us, and most importantly, ensured the quality of the home matched exactly what we had envisioned.
Every detail was handled with care and professionalism, and we always felt confident that our home was in good hands. We’re absolutely thrilled with the end result and would recommend Better Built Homes without hesitation to anyone looking to build a quality home with a team they can trust.
Best builder in NSW – Building our home with betterbuild homes was an incredible experience. From the initial planning stages to the final touches, their team was professional, transparent, and highly skilled. They took the time to understand our vision and provided valuable input to enhance the design. Throughout the process, communication was clear and consistent,… Read more
with regular updates that kept us informed every step of the way.
The quality of workmanship is outstanding, with attention to detail evident in every aspect of the build. Despite a few unexpected challenges, the team handled them efficiently, ensuring minimal delays and no compromise on quality. The project was completed on time and within budget, which was a huge relief.
We are thrilled with the final result—our home is everything we dreamed of and more. If you’re looking for a builder who delivers exceptional service, craftsmanship, and peace of mind, we highly recommend betterbuild homes. They truly go above and beyond! Well done bbh.
BBH - Better than the competition – We have been in our new home for over 12 months and on a daily basis we continue to appreciate the high standard of our BBH home's quality and the positive experience with the sales, build and post construction staff. The sales team led us through the sales, contract and design experience providing us with confidence and the knowledge that we had… Read more
a competent, professional and customer focussed team undertaking the work. Variations were handled in a timely manner and at reasonable cost. The build went smoothly and was delivered on schedule. The detailed involvement of Directors in the pre-handover inspections was far above what we expected. Where there were bumps there was a quick response and satisfactory rectification, and our site supervisor was always available and helpful. There were a small number of post-handover defects, but they were repaired without fuss in most cases and senior managers were available if required to resolve the more complex issues. We recommend BBH very highly to anyone looking to build.
Couldn’t be happier – We were advised by a local real estate agent to “save yourselves 6 months of research and build with Better Built Homes”. After 6 months of our own research we came to the same conclusion. The entire process couldn’t have been smoother and more enjoyable. Made even more impressive that that this was all done during and on the back of a global… Read more
pandemic. The house was completed within the proposed timeframe with minimal disruptions.
All the staff from Better Built Homes that we met along the way were professional, hard working, honest and just lovely to work with.
We have been in our new home for over a year now and couldn’t be happier. We have had numerous visitors and tradespeople through our home and we are frequently reminded of its outstanding quality.
If you are looking to build please do yourself a favor and build with Better Built Homes. This was quite possibly the best advice we have ever been given.
5/5 Stars - Exceptional Home Building Experience! – We recently built our dream home with Better Built Homes, and we couldn't be more thrilled with the entire experience! From the initial design concept to the final walkthrough, the team at BBH were exceptional. Our sales consultant, Merrillie, helped us modify the design to perfectly capture our vision. Her creativity, expertise, and her ability… Read more
to maximise the space were invaluable to us.
Josh Hunter, our project coordinator was exceptional and guided us through the entire DA process and kept everything running smoothly. We appreciate your regular updates and prompt communication.
Amanda, our colour consultant, thank you for guiding us through the selection process. Your knowledge and expertise helped us make informed decisions, and we're thrilled with the final result.
Josh Berry, our site supervisor, thank you for your exceptional leadership and attention to detail. We really appreciate your dedication to ensure that every aspect of our home was built to perfection and most importantly your commitment to get our house completed in record time so that we can spend Christmas in our new house which was truly impressive. We can't thank you enough for making it happen.
The entire team at BBH demonstrated high level of transparency, empathy and professionalism with a personal touch which is rare in the industry. We received weekly updates with plenty of photos detailing the work carried out as well as the plan for the following week, this made the process enjoyable as we could see our dream house taking shape
We highly recommend BBH and wouldn't hesitate to build with them again!!
BBH have surpassed our lofty expectations – This was our second build with Better Built Homes. We had an amazing experience building with BBH approximately 5 years ago, so when we decided to build again, there was no reason to go anywhere else. This time we were building a custom home with a custom facade. We found BBH to be very flexible and accommodating to the changes we wanted. For… Read more
example, we bounced a lot of ideas around to get the facade perfect, right down to the positioning of the down pipes. Throughout the process, BBH were able to make suggestions and improvements at every stage. Having been through the process before, we thought we knew what we wanted. Even then, BBH were able to provide thoughtful input and design considerations to make it even better. And when we missed something that was important to us, BBH were very accommodating. For example, a couple of days before our plans were to be submitted, we realised we wanted to have an additional window. BBH were able to modify the plans and still submit it on schedule. After construction commenced, we wanted to change the cladding style to better suit our facade. Again BBH made it happen.
From site handover to practical completion was approximately 7 months for a double storey house. Since we were doing a knock down rebuild in an established area, it was important to us that there was no disruption for our neighbours. BBH trades were very respectful and considerate towards our neigbours. Our neighbour have mentioned how clean and well maintained the site was at all times and how it did not seem there was construction going on. We had a really good site supervisor who was accommodating with our request to get our blinds and shutter company in to measure things up before handover.
Post handover, the snag repairs have been completed in a timely manner and to the expected standard.
Every interaction with the BBH team has been smooth, professional and polite leaving us as satisfied customers. Having done both a greenfield project and a knock down rebuild with BBH, we can confidently say they are amazing at both.
While we had lofty expectations due to the high benchmark set in our last build, BBH have surpassed those expectations and built us an amazing house once again.
Choose Betterbuilt – Betterbuilt was a pleasure to deal with. Right from the start in planning and design, dealing with hurdles with council. Once that was approved they completed the build fast. Quality was great, and any issues were quickly resolved. I'm very happy with the new home and glad I chose Betterbuilt. I'm happy to recommend to anyone who is thinking of building. Show details
Highly recommend BBH to all home builders! – Having chosen BBH for our first ever build, we cannot express just how wonderful they were. From initial consultations to selections, and the ease of the build with no hidden costs made it an extremely enjoyable experience for my partner and I. BBH was great at listening to our needs and suiting our home to fit our budget and lifestyle. All staff… Read more
have been super friendly and have an open line of communication at all times. Since living in our home, we have experienced no issues or defects which has been great. If we are to ever build again in the future, we will definitely be choosing BBH!
Cannot wait to build again with the team at Better Built! – This was our first house build, and the experience exceeded our expectations! From the initial meeting to the moment we received the keys, the consistent and detailed weekly updates on the progress, complete with photos, were a testament to the company's excellent communication. This level of transparency was truly impressive and greatly… Read more
appreciated.
The complete time it took to build a beautiful home was eight months.... incredible!!!
During our build, we had a change in our Project Manager. While the initial one was excellent, we were particularly impressed with Josh. His knowledge, thoroughness, and pleasant demeanor significantly enhanced our experience.
Overall, my husband and I are very happy with the home we have been given and our experience. We have already discussed when we will build again with the BB Team.
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Happy home owner, Highly recommended Better Built Homes – It is gratefu to work with Better Built Homes to buid our family homes. From the very beginning the team are freidnly, efficient, professional and helpful. The service provided was above expectations. We are now moved into our new home for 4 months and we love every aspect of the newly build proerty. Highly recommended BBH. Show details
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Would definitely build with Better Built Homes again! – Great experience overall. Would definitely build with Better Built Homes again. They were very adaptable to design a house to fit our irregular shaped plot on a slope. All within the tight budget we had. Good communication with great weekly reports. Built our house within 8 months (from site handover to handover of keys - we get them next week).… Read more
We are very happy with it, it looks fantastic! Can’t wait to move in. Loved our site manager Josh too - cares for his work and always happy to answer a question.
Great foundation – We have been in our home now for 12 months. As per our half way mark review everything is great. The follow up attention on questions is still there. Customer service hasn't dropped off. An example, we asked about our paint colours for future touch ups. We already had the colours written in our paperwork but then we received sample pots of all… Read more
colours from the painter. !! I was promoted to write a review now after reports in the media of new homes sinking and cracking . I recalled our slab install. We had over 50 pier holes under our slab. Myself and neighbours who are in the building industry commented " Are you building a block of units John" ? I would feel safe with Better Built's process if your considering a new home.
Fantastic – Merilee was great to deal with in getting everything sorted and plans drawn up for a house on a tricky slope, the costs were reasonable and the work completed promptly. Show details
Amazing experience – We have just completed a knock down rebuild with Better built homes. We would like to thank the amazing team of people we have met along our journey who have been so kind and helpful all the way. We always looked forward to our Friday updates with photos and it gave us a very good indication of how things were progressing. All our queries were… Read more
promptly addressed during the build and nothing was too much trouble. Thank you to Paul, Merrillie, Brittany, Josh and Joshua for making this journey so smooth and stress free for us. We couldn’t have been happier with the choice of builder to build our dream home.
Excellent builder – We started our journey 2 yrs ago to building our dream home, having built before we where very skeptical going into the process. I have to say from the moment we walked into the display home at Redbank estate and met Merrile we where blow away. The service, quality and people made this build exciting and enjoyable. The team at Better Built have… Read more
been amazing to deal with, they had a huge selection to chose from with their interior finishes, and no change was too hard. We have now been in our home for 6 months and i can honestly say we absolutely love it, the quality of product delivered is exceptional and we have had such minor fixes during our defect period, all of which were attended to promptly. Overall, it was a great experience building with Better Built, we would highly recommend them to anyone looking for a high-quality finished product.
Believe the hype! – We relied heavily on the good ratings on ProductReview to short list Better Built Homes, and we certainly weren't let down. What has made our experience with Better Built Homes so good? Honesty, transparency,and no surprises. Right from the initial engagement and tender process, we had a great experience with the team at BBH. Then Tender process… Read more
with Merrillie was great, everything explained well, with pros and cons of each option worked through. At no time did we feel pressured or rushed. Similarly our experience with Brittany who took us through to Contract signing was great. She and team took all of the stress out of the paperwork and approvals required. We we also really impressed on their flexibility on some of the contract terms and conditions.
Our experience during the build has been top notch too. Every Friday there's a progress update with heaps of pictures of the work that had happened that week. Massive shout out to the two Josh's (Project Manager and Site Supervisor) who were always available to answer questions, provide updates and generally give us reassurance that everything was in hand.
A couple of key things that really have made us impressed with the whole experience: - At no time during the build were we caught by surprise by a hidden cost or an unexpected change. The say what they do, and they do what they say. - Contingent costs, if not used, were refunded against the build cost without delay or hesitation. - Every time we had a query or concern about something, it seemed Josh the site supervisor was already across it and it was in hand. - Their QC with Tyrrells is excellent. We had our own independent inspector for the frame stage, but BBH's inspection report was more thorough than ours. We chose not to engage our own inspector for the final inspection because of the trust that had been built.
I'd have no hesitation recommending Better Built Homes to anyone looking to build - for a team you trust and a quality you can count on.
We got the house we dreamed of and we could not be happier – How do we begin to tell you how great our experience was? We got the house we dreamed of and we could not be happier. From the very beginning BetterBuilt were open, transparent, honest and true to their word. The selection was great, the package was great, the service was above expectations and we felt like we were important throughout the entire… Read more
experience.
From our first meeting to the day we got our keys we were involved every step of the way: with weekly updates, pictures, forecasts, site walks at all the stages, they answered all our strange questions, put our minds at ease and always had our dream in their sights. Even with COVID lockdown thrown in right at the start. They kept to their promise of a home by Christmas 2023, they started in Feb 2023 and they delivered, handing us keys on the 20th Dec 2023.
Our case manager was the best, she is knowledgeable, kind and always making sure we knew what we needed to know and kept us organised. Our site manager was also great, always available and getting things moving. When they weren’t there, the other people we had look after us were equally as great. It was seamless. They literally held our hands while we stressed over the little or big issues, putting our minds at ease with explanations and plans, every single time.
We have had such a great experience that we now call these people our friends and can’t wait to share a drink on our new alfresco with them.
So, If you are looking to build your dream home without that fear and a horror story, you need to speak with BetterBuilt. They truely make your dream come true and help you feel secure in your decision. They truely are BetterBuilt homes. Don’t wait, go see them now and let them make your dream come true.
M & K Corsh.
BBH were professional all throughout and easy to work with. They were transparent and thorough. Trustworthy!! – We had the pleasure of working with Better Built Homes and Josh Berry as our SS. Our experience has been nothing short of excellent. Josh was exceptional and we were incredibly lucky to have him through this process. This is our first build and it was nerve wracking for sure but Josh was thoughtful, kind, communicative, friendly and was clearly an… Read more
expert. He knew everything about everything and was patient in responding to our queries and acting very swiftly. He guided us when we needed advice where we lacked the experience to make a decision and clearly presented options with pros and cons. I love how he always ends with saying “leave it with me and i will take care of it” and he always follows through. This was so reassuring and made us trust the process. In the end we have a beautiful home and a professional relationship that we cherish!
I would love to mention here that from the day we walked into the display home and sat down with Merrille Beech to discuss options, who was incredible in how she have expert suggestions as we had to heavily customize the plan of Ivy32 to suit out narrow lot into an Ivy44, to the handover process better built have been remarkable and througly professional so far.
Communications have always been on time, regular. Process communicated at the start was followed all through. No surprises. We had two Project coordinators- Kieran, Renee McNulty and Joshua Hunter who perfectly handed over from one another. We did not feel any change and they kept it tight and well managed. This speaks so much more to the company culture as well. As we embark on the post handover phase we feel re-assured in knowing BBH will take care of repairs or anything amiss with the highest level of care. Thank you so much Better Built Homes.
Greatful – We are greatful to Better Built Homes staff for building our dream home. Project Coordinators for preparing plans, council documents and all necessary documents to be signed and approved, prior building. Project manager for organising his tradesmen's who have good workmanship working on our dream home. Never stop working unless it rained. During… Read more
the construction at every end of the week BBH upload pictures of week to week progress of our home. Never had issues during building or extra cost. Big thank you to all BBH staff's for making this dream possible. Would definitely build with BBH again. T.S
Very satisfied with the BBH experience and the home I now live in – I engaged BBH in mid 2021 during Covid. Despite all the industry-wide material price rises and shortages which followed, BBH completed my home very close to the originally planned date and asked me for no extra money. Corey my site manager was excellent. Other staff I worked with were helpful too. I have had no warranty issues of any concern since moving in. I am very satisfied overall. Show details
Old school values! – Where to start? We were just about signed up with another builder until we spoke with Merrilee at the North Richmond Display home. After only 10 minutes we couldn't hand over our deposit any quicker. She was informative, detailed and knowledgeable. At no point did we feel like there were hidden clauses or traps. The BBH process was upfront, honest… Read more
and straight forward. We just felt a deep and honest feeling of trust.
From the submission to the build process this didn't change. Our project managers Renee and Josh H were fabulous. Our colour selections were fun and prompt. We received weekly updates with multiple photo's showing the progress. Our site supervisor Josh O was a gentleman. Diligent and professional at all times. BBH also bent over backwards to meet our needs in relation to changes to plans and access to site for third party services. Something that other builders wouldn't even consider.
At all times we felt like nothing was a problem for BBH. The best part of the process was the feeling that we knew what we were getting, when we were getting it and that there were no hidden costs or surprises.
An old school honest business that obviously takes pride in their work. A pleasant change in today's world.
My advice.....just make an appointment and you won't look back.
Will not build with Better Built – We have been living in the newly built house for just over 4 months now. We did not have a smooth pre-submission, submission or construction stage. They seem to have a very young and inexperienced group of supervisors, designers, drafts people and customer service consultants. The sales was obviously a good experience otherwise we would not have… Read more
followed through. We were assured the experience would get better through the progress of the build. It didn’t. They were very quick to claim rain days for delay. Quick to claim completion date even though the gas had not been connected, until we had to point out that does not comply with practical completion requirements. Communication within the organisation was not effective- as a result there was a mistake with the benchtop overhang- the young supervisor said to us, why didn’t we inform him earlier. It’s not our job to ensure the specs of the build are as contracted. That’s what our hard earned money is paying BB for. After hand over we have had to call BB on 4 seperate occasion due to a leak in the roof. This is obviously a structural defect. The leak is from the same point of defect. Each time they have come in, they have assured us it had been fixed. Some of the occasions they have sent people not qualified to assess the roof and leak. It has been a really disappointing experience and this structural defect, was the last straw. We refrained from posting a review and only gave our feedback directly to BB throughout the build because we hoped they would take it seriously. At the end of the day if you’re going to take everyday people’s life savings, in all good conscience, provide the return they paid for and contracted for. We did reach out to BB senior Management, we received no response. This was to be a lovely family home for us to enjoy. I will be building another home in the future but not with Better Built. Very disappointed.
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