Better Built Homes

After building our family home with Better Built Homes a few years ago, we didn't hesitate to return when it came time to build an investment property. The customer service has always been fantastic, and we loved being able to customise our home to better suit our family. The quality of the finishes and overall build exceeded our expectations, and our positive experience made the decision to build with them again an easy one. Show details ·  1

When we started looking for a builder for our first home, we wanted someone we could trust—not just a company to build a house, but a partner who would guide us throughout the entire journey. We found exactly that with Better Built. From the very beginning, the team took the time to understand our needs and helped us navigate every stage of the… Read more ·  1

process. They were honest and transparent in their advice, especially when it came to maximising the potential of our block despite the council's restrictions. They also looked for practical ways to reduce our costs, particularly given our block's location on a main road. What impressed us even more was how they genuinely advocated for us. They challenged certain council requirements that they believed should not have been our responsibility, helping us avoid unnecessary costs and stress. Throughout the journey, every Josh we dealt with was professional, responsive, and incredibly helpful. Even after handover, while we were completing the required landscaping and retaining wall works, our project coordinator continued to support us by assisting with both the initial lodgement and the subsequent re-lodgement of the required documents. Although we haven't moved into the house yet, our experience so far has been very positive. Whenever we've encountered any bumps along the way, the Better Built team has been quick to help us find solutions. What makes Better Built our builder of choice isn't just the quality of their workmanship—it's the quality of their people. Their responsiveness, genuine care, and commitment to ensuring we have the best possible experience made all the difference. We always felt that they genuinely wanted us to love our new home, and that level of service is hard to find. Without hesitation, we would choose Better Built again for a future build. The only thing I wish they offered is a more comprehensive package that includes retaining wall requirements, which would make the process even more seamless. Thank you to the entire Better Built team for making our first home-building journey such a positive experience

Dear better built , I wanted to take a moment to sincerely thank you for the exceptional work you’ve done on our new build. Now that the project is complete, I can confidently say the entire experience has exceeded our expectations. From the very beginning, your professionalism, clear communication, and attention to detail stood out. Every stage… Read more ·  1

of the process was handled with care, and it was reassuring to see how committed your team was to delivering a high-quality result.

The craftsmanship of the finished home is truly impressive. The quality of the materials, the finishes, and the overall design reflect the pride you take in your work. It’s clear that nothing was overlooked, and the end result speaks for itself.

I also want to acknowledge Josh how responsive and approachable he was throughout the build. Any questions or concerns we had were addressed promptly, which made the entire process smooth and stress-free.

We’re absolutely thrilled with our new home and wouldn’t hesitate to recommend your services to anyone looking to build. Thank you again for your dedication and for bringing our vision to life.

Kind regards, Juan & Miriam Dominguez

Today was our handover day for our family home - built by Better Built Homes And we could not be happier. From the beginning of the process, all the way through to receiving our keys, the team at Better Built were incredibly professional, organised and thorough. Merilee was our sales person and was able to provide us with great guidance when… Read more ·  1

designing/altering the floorplan of our home. Colour selections were easy & we felt well supported by Amanda. Josh Berry was our site supervisor and he is next level. He made our construction process an absolute dream. His ability to schedule trades meant we never went more than a few days without communication and/or progress on the house and his commitment to building a quality home meant that all works were completed to an incredibly high standard. We already have and will continue to recommend Better Built Homes

We are extremely happy with our experience with Better Built Homes (BBH) and would definitely give them more than five stars if we could! Building a home is a big decision, and after spending a lot of time researching and comparing different builders, we are very glad we chose BBH. A special mention goes to our site supervisor, Josh B. He was… Read more ·  1

fantastic throughout the whole build. He was professional, easy to communicate with and always happy to answer our questions. He kept us updated, coordinated the trades well and made sure the work was completed to a high standard.

There were a few minor issues along the way, as you would expect with any build, but Josh was always quick to listen, communicate and get things sorted.

We were also very happy with the quality of the workmanship and the way the BBH team handled the entire construction process.

We would also like to give a special thanks to Joshua Hunter. Although he joined us later in the build as our Project Coordinator, he went above and beyond to help us and was always willing to assist whenever we needed him. Thank you, Josh!

Overall, we are very happy with our new home and the experience we had with BBH.

If we were to build again, we would definitely choose Better Built Homes, and we would happily have Josh B as our site supervisor again.

Thank you to the whole BBH team for helping us build our dream home!

We couldn’t be happier with our new coastal home built by Better Built Homes. From our very first enquiry, the entire experience was exceptional. The team provided clear pricing transparency, outstanding value for money, and a very high standard of build quality throughout the project. Communication was excellent, with regular weekly updates from… Read more ·  1

our project manager, which made the whole process feel smooth and stress-free.

If you’re considering building a new home, we wouldn’t hesitate to recommend Better Built Homes. Their professionalism, quality workmanship, and customer service truly exceeded our expectations.

Very disappointing experience with Better Built, would not recommend Our experience with Better Built has been extremely disappointing, and ultimately we have decided not to proceed with the build. The biggest issue has been the ongoing lack of attention to detail throughout the tender and selections process. We experienced numerous significant… Read more

quoting errors, which amounted to tens of thousands of dollars and resulted in considerable delays, additional costs and a huge amount of our own time spent identifying and correcting mistakes.

There were approximately $20,000 worth of incorrect quoting issues during our initial Project Manager’s involvement. After she left, we encountered a further $15,000 in quoting errors. During our internal selections, we provided a detailed list of items we wanted to consider, including requests for approximate pricing. Many of these were subsequently quoted incorrectly and then revised after the meeting, often at significantly higher costs.

The latest issue was particularly disappointing. We were advised that we would need to pay approximately $9,000 to extend our tender period by three months. While we acknowledge that the tender documentation contained an expiry date, extensions had previously been discussed with us during the sales process and we were told the cost would be approximately $2,000 per month. The sudden increase to $9,000 was therefore unexpected and difficult to understand.

We also do not believe the delays can reasonably be attributed solely to the delayed registration of our land. As late as September, our plans were still not finalised. Given that Better Built advised a minimum three-month period would be required to complete the process, it was difficult to see how the original timeframe could ever have been achieved. We were also only notified of the tender expiry issue after the expiry date, which added to our concerns about the level of communication and care throughout the process.

Overall, the tender process was a continual cycle of errors, corrections, delays and unexpected additional costs. While we appreciate that issues can occur during a building process, the frequency and financial impact of the errors we experienced were unacceptable.

This has been a very time-consuming and frustrating experience and has significantly reduced our confidence in proceeding with Better Built. Based on our experience, we would not recommend Better Built to others considering building with them.

Will not build with Better Built – We have been living in the newly built house for just over 4 months now. We did not have a smooth pre-submission, submission or construction stage. They seem to have a very young and inexperienced group of supervisors, designers, drafts people and customer service consultants. The sales was obviously a good experience otherwise we would not have… Read more

followed through. We were assured the experience would get better through the progress of the build. It didn’t. They were very quick to claim rain days for delay. Quick to claim completion date even though the gas had not been connected, until we had to point out that does not comply with practical completion requirements. Communication within the organisation was not effective- as a result there was a mistake with the benchtop overhang- the young supervisor said to us, why didn’t we inform him earlier. It’s not our job to ensure the specs of the build are as contracted. That’s what our hard earned money is paying BB for. After hand over we have had to call BB on 4 seperate occasion due to a leak in the roof. This is obviously a structural defect. The leak is from the same point of defect. Each time they have come in, they have assured us it had been fixed. Some of the occasions they have sent people not qualified to assess the roof and leak. It has been a really disappointing experience and this structural defect, was the last straw. We refrained from posting a review and only gave our feedback directly to BB throughout the build because we hoped they would take it seriously. At the end of the day if you’re going to take everyday people’s life savings, in all good conscience, provide the return they paid for and contracted for. We did reach out to BB senior Management, we received no response. This was to be a lovely family home for us to enjoy. I will be building another home in the future but not with Better Built. Very disappointed.

Very negative experience – Our initial relationship with Better Built was a positive one. But as the pre-construction process progressed we were beginning to feel uneasy and trust with Better Built started to go downhill. We were told that our house plans had been approved through council. Yet, Better Built did not clearly communicate to us that Council had put a condition… Read more

on our plans for us to include $11k of drop edge beams. We were surprised to hear this as Better Built did not communicate this to us until sometime later. We had no choice but to pay the extra site costs and had to borrow more money from the bank.

Pre-construction progressed including colour selections. We found this to be stressful and unorganised. We continued with the pre-construction process because we just wanted to finally get our house built. We signed the Build Contract and submitted it to our bank for unconditional approval of our home loan.

Approximately 1-2 weeks before construction was due to start, we received an email from Better Built stating that they had found an error with THEIR paperwork and had somehow credited us twice for an item. They asked us to reimburse them approximately $8K which we found highly unprofessional and rude. We tried to contact them numerous times to try and find a resolution. They stopped responding to our emails and phone calls. We then decided to go into their head office in person to discuss. Unfortunately the meeting with their Client Experience Manager was very toxic and not the outcome that we wanted. We left the meeting feeling completely deflated and that we had lost all trust in Better Built. It felt like they are more concerned about their bottom line rather than their clients. We chose to not continue with the build. We did ask for Better Built to refund some of the money we had paid them to date, to which they refused. We lost $10,950.

UPDATE - 30 November 2019

My husband and I were contacted by Better Built Homes over a week ago. They have seen this negative review in regard to their business on this website and offered us a resolution to this current situation. They told us they would contact us again in a couple of days with confirmation of our agreement. However, after waiting over a week and asking in writing for a response from them we received absolutely no communication. We then called and spoke to them to which we were told they were magically going to call us that day! We were then asked if we would accept a much lower offer to which we did not accept. We were again told that they would speak with their management about a mutual resolution and contact us the next morning with their answer (29 November 2019). They again reneged on this and failed to contact us. Yet again, Better Built Homes have let us down. At this point in time all they have managed to do is rehash the totally negative view we have of this company.

We are more than happy to be contacted for further feedback.

We were nearly one year since we completed our warranty defect with Better Built. I would like to give recognition to Mitch Christie for his continuous commitment to resolve our defects issues for our property. He was very patient and addressed the owners concern with the area of the defects. He was able to found solution and resolved the defects… Read more ·  1

in an effective manner. Whenever we were worried or concerned with particular defects, he would also provided explanation of the defects.

Mitch followed through all the defects there were raised in the defect list. Nothing was missed. I appreciated his thoroughness throughout the defect liability period.

Absolutely phenomenal! From start to finish, the communication was clear from emailed weekly updates, to open communication throughout our build- the workmanship was top-quality, and the Better Built team care about individual families and their investment choice. What really stood out was their attention to detail and commitment to making sure… Read more

everything was done to the highest standard. And wow- the site supervisor was onto EVERYTHING! They kept the site tidy, stuck to the schedule, and went above and beyond to ensure we were completely satisfied with the results. The selections were high quality and we couldn’t be happier.

We couldn’t be happier with our new home! Working with Better Built Homes was such a great experience from start to finish. The whole team was friendly, professional, and incredibly easy to communicate with. They always kept us in the loop, answered every question, and made the entire building process feel smooth and stress-free. Building a new… Read more

home can be overwhelming, but Better Built made it an enjoyable experience. Highly recommend them to anyone thinking about building! We will definitely be using Better Built again in the future. A special mention to our fabulous Project Manager Josh B (you won't find a better site mgr) and the extended team whom we dealt with from the beginning of our building journey, Merrillie, Josh H and Isabelle.

We just finished building a double story house and could not be happier. The builder we worked with was excellent, answering our questions and guiding us through the process. The build in general was very good . The quality of the house is amazing and the workmanship and build quality is fantastic. When a few small issues did arise they were… Read more

handled quickly and professionally which allowed for no hold up on the build. All our walk through were great and we were allowed as much time as needed to ensure we were happy with how the house was progressing. Communication with the building project manager was great - answering our emails/phone calls quickly. Overall we would definitely recommend better built to anyone and are ecstatic with the house we own.

We built our first house with Better Built Homes. I wrote our experience with BBH during design and pre-construction phase which was a very good experience. Now we finished construction and are living in our house. I want to share our experience with BBH during construction and post construction warranty period. During construction, every step… Read more

was completed without any undue delay. We were kept updated weekly with the progress and images. If we requested to inspect the progress, it was arranged without any hassle by our site supervisor Josh who was attentive and friendly. In addition to this, our project coordinators Kieran and Renee were excellent with their prompt communication and addressing any issues we raised. They played a vital role in completing this project with full satisfaction and to have a positive experience. Renee is continuing to provide excellent service with any warranty issues as a warranty coordinator. Our experience with BBH's warranty team was wonderful where both Renee and Mitch promptly attended any concerns we raised even if it's a minor issue without neglecting nor ignoring.

We liked the design of our house during the design phase, but the completed house look even better which shows the exceptional efforts put through by everyone involved in this project to make our imagination become a wonderful reality. The quality of the work is very good where they took extra care with the brick work and water proofing. Especially the brickwork done by the bricklayers to complete the arches neatly should be commended.

As with any projects of this nature there'll be disagreements in certain areas, but BBH made sure that those disagreements and any issues were resolved to our fullest satisfaction. This is extremely rare to see in the current market where everything is approached with the main motive of making money and profit where BBH strives to achieve better customer satisfaction which we personally experienced. Furthermore, they provided everything that was agreed in the contract exactly how it was agreed and within the budget without exceeding even by a cent.

Therefore, we're very satisfied with the outcome and our experience during this project which wouldn't be possible without the dedication and efforts from everyone involved especially from BBH. We approached BBH after reading reviews through product review and it proved that we selected the perfect builder for our project. We thank BBH and everyone who contributed to make this project a success. We have no hesitation in recommending BBH for any home building project based on our experience. We wish BBH success and continue to provide better service as well as continue to excel in customer satisfaction.

Detailed Review of Our Experience with BBH Sales Team Our journey with BBH started on an extremely positive note, thanks to their knowledgeable and attentive sales team. From the outset, they took the time to understand exactly what we wanted in our future home and worked closely with us to make key customisations. We wanted to create an… Read more

open-plan living area to maximise space and light, and the team seamlessly integrated this change into the design. Additionally, we decided to combine two rooms to create an extra ensuite, which was handled with great care and expertise.

What truly set the sales team apart was their ability to suggest practical and thoughtful upgrades. Rather than pushing us towards costly options, they offered recommendations that enhanced the home’s functionality and overall feel — all while keeping our budget firmly in mind. Their transparency and honest advice gave us confidence and set a solid foundation for the rest of the journey.

Selections Process Thanks to the thorough and collaborative sales process, we entered the selections stage with a clear vision and a good understanding of the upgrades we wanted.

The team made this phase smooth and efficient, supporting us in refining our choices and helping ensure that all finishes, fixtures, and materials matched our style and budget. Their guidance made what could have been an overwhelming process feel straightforward and even enjoyable.

Construction We were fortunate to have an excellent site supervisor, Josh B, who managed the construction process exceptionally well. Under his leadership, all trades were well coordinated and lined up in a timely manner, which contributed significantly to the efficiency of the build.

Thanks to favourable weather conditions (minimal rain during our build period), our timeline moved swiftly. Construction started around mid-October 2024, we completed our PCI (Practical Completion Inspection) in late June 2025, and handover is expected in early July 2025 — impressively fast, especially compared to friends who built with Clarendon, Fowler, and Wisdom Homes, where builds often took around 12 months or more.

Despite the quick pace, the quality of workmanship has been excellent. While some minor issues were identified, these were included in the pre-handover maintenance plan, and no major concerns were found. Overall, the standard of the build exceeded our expectations.

Transparency One of BBH’s biggest strengths has been their transparency throughout the entire process. All costs and inclusions were clearly laid out from the beginning, with no hidden surprises.

They made allowances for estimated costs — such as traffic management, acoustics, and stormwater — and provided credits where actual expenses came in lower than budgeted. A standout example of this was receiving an unexpected $10,000 credit towards the end of the build for unused traffic management allowance, even though this adjustment came long after the contract had been signed. This level of honesty and integrity was refreshing and greatly appreciated.

Overall Experience We have truly enjoyed the BBH build process from start to finish. Even though we still have a few final steps to complete on our end after handover (such as obtaining our Occupation Certificate), the service, build quality, and overall experience with BBH have surpassed our expectations.

We would not hesitate to build with BBH again in the future if the opportunity arises. We highly recommend them to anyone looking for a transparent, professional, and high-quality building experience.

We recently had our home built by Better Built Homes, and the entire experience exceeded our expectations from start to finish. Not only was the build completed ahead of schedule—an incredible feat in today’s market—but the level of communication throughout the project was outstanding. We were assigned an amazing team who truly made all the… Read more

difference. They were honest, friendly, and exceptionally reliable, keeping us informed every step of the way. They listened to us, and most importantly, ensured the quality of the home matched exactly what we had envisioned.

Every detail was handled with care and professionalism, and we always felt confident that our home was in good hands. We’re absolutely thrilled with the end result and would recommend Better Built Homes without hesitation to anyone looking to build a quality home with a team they can trust.

I had been thinking about a KDR for quite some time and went to all the HomeWorlds. I just couldn't find a builder who would build me what I wanted. I had a layout in mind but kept getting told that the floor plans couldn't be changed that much. All I wanted was a simple, single level, 3 bedroom home with a double garage. I didn't think that was a… Read more

big ask. I finally stumbled across BBH and sent an enquiry to them via their website. I immediately received a reply from Ray which all sounded very positive. I arranged to meet him at Leppington after he assured me that BBH could build me what I wanted. He did not disappoint! There were certain features within a range of the BBH homes that I liked but not a specific design that I wanted. Ray was extremely patient with me as we went back and forth over many months, modifying one of the designs before finally settling on something that ticked all my boxes. It finally went to the drafting team and my plans were submitted to Council with the help of Josh H. I met with Amanda at Cranebrook to go through all the internal fittings. She was incredibly knowledgable and helpful and made the whole process far less daunting than I had imagined. I left there with a clear vision of what my house would look like. After my 1950's weatherboard shack was demolished, I met the supervisor, Josh B, on site who was able to answer all of my questions and was upfront about the process. He kept me informed the whole way through and between him and Josh H, I received weekly photos and updates. Nothing was ever a problem for either of them. My emails and phone calls were always answered. There were a few minor hiccups along the way but Josh B was amazing and made sure that things got resolved promptly to my satisfaction. My friends were amazed at how efficient the whole process was - 7 months from the slab being laid to handover. The tradesmen were managed so well by Josh B. Everything just kept ticking along with minimal disruptions. Handover was completed by Don who went through everything so thoroughly. He made a note of a few things that needed to be adjusted (which have since been resolved) and made sure that I was 100% happy. I am loving being in my new home and am so happy that I chose BBH to build it for me. The whole team have been fantastic. A huge thank you to you all.

Couldn’t be happier – We were advised by a local real estate agent to “save yourselves 6 months of research and build with Better Built Homes”. After 6 months of our own research we came to the same conclusion. The entire process couldn’t have been smoother and more enjoyable. Made even more impressive that that this was all done during and on the back of a global… Read more

pandemic. The house was completed within the proposed timeframe with minimal disruptions.

All the staff from Better Built Homes that we met along the way were professional, hard working, honest and just lovely to work with.

We have been in our new home for over a year now and couldn’t be happier. We have had numerous visitors and tradespeople through our home and we are frequently reminded of its outstanding quality.

If you are looking to build please do yourself a favor and build with Better Built Homes. This was quite possibly the best advice we have ever been given.

BBH have surpassed our lofty expectations – This was our second build with Better Built Homes. We had an amazing experience building with BBH approximately 5 years ago, so when we decided to build again, there was no reason to go anywhere else. This time we were building a custom home with a custom facade. We found BBH to be very flexible and accommodating to the changes we wanted. For… Read more

example, we bounced a lot of ideas around to get the facade perfect, right down to the positioning of the down pipes. Throughout the process, BBH were able to make suggestions and improvements at every stage. Having been through the process before, we thought we knew what we wanted. Even then, BBH were able to provide thoughtful input and design considerations to make it even better. And when we missed something that was important to us, BBH were very accommodating. For example, a couple of days before our plans were to be submitted, we realised we wanted to have an additional window. BBH were able to modify the plans and still submit it on schedule. After construction commenced, we wanted to change the cladding style to better suit our facade. Again BBH made it happen.

From site handover to practical completion was approximately 7 months for a double storey house. Since we were doing a knock down rebuild in an established area, it was important to us that there was no disruption for our neighbours. BBH trades were very respectful and considerate towards our neigbours. Our neighbour have mentioned how clean and well maintained the site was at all times and how it did not seem there was construction going on. We had a really good site supervisor who was accommodating with our request to get our blinds and shutter company in to measure things up before handover.

Post handover, the snag repairs have been completed in a timely manner and to the expected standard.

Every interaction with the BBH team has been smooth, professional and polite leaving us as satisfied customers. Having done both a greenfield project and a knock down rebuild with BBH, we can confidently say they are amazing at both.

While we had lofty expectations due to the high benchmark set in our last build, BBH have surpassed those expectations and built us an amazing house once again.

Choose Betterbuilt – Betterbuilt was a pleasure to deal with. Right from the start in planning and design, dealing with hurdles with council. Once that was approved they completed the build fast. Quality was great, and any issues were quickly resolved. I'm very happy with the new home and glad I chose Betterbuilt. I'm happy to recommend to anyone who is thinking of building. Show details

Highly recommend BBH to all home builders! – Having chosen BBH for our first ever build, we cannot express just how wonderful they were. From initial consultations to selections, and the ease of the build with no hidden costs made it an extremely enjoyable experience for my partner and I. BBH was great at listening to our needs and suiting our home to fit our budget and lifestyle. All staff… Read more

have been super friendly and have an open line of communication at all times. Since living in our home, we have experienced no issues or defects which has been great. If we are to ever build again in the future, we will definitely be choosing BBH!