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Bev Marks
4.5 from 878 reviews · View Statistics
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Reviews

  • Product Quality
    4.8 (429)
  • Return Claim MadeYes (10) · No (464)
  • Warranty Claim MadeYes (11) · No (458)
  • Product Appearance As advertised (187) · Not as advertised (71)
  • Shipping
    4.3 (3)
  • Customer Service
    4.9 (446)
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Trish
TrishSouthwest, VIC

Thanks to Rod at Bev Marks

published

We purchased a Selby Plush Mattress from Bev Marks. Finding the right mattress was super easy thanks to Rod. I was dreading being led around the shop trying so many mattress and getting confused. But after a few questions from Rod, he was able to recommend the Selby Plush Mattress which has turned out to be the perfect fit for my husband and me.

Product Quality
Customer Service
DB7
DB7Melbourne
  • 2 reviews

Aggressive and rude sales practices.

published

They were really trying to push a sale, but ended up being overly aggressive, rude and chauvinistic. Spent more time bagging competitors than explaining his products. Wouldn’t want to buy from this place.

Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo

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0.0
(1,234)
Sharon
SharonGreater Melbourne (Outer), VIC
  • 2 reviews

Fantastic experience

published

Shopping at Bev Marks has always been a positive experience but Geoff D. at their Thomastown store went above and beyond to help us choose the right product for us. His experience and knowledge and knowing the correct questions to ask us, to help us select the right mattress is priceless. He then assisted us to select the correct base, bed head and associated bedding. We can't speak highly enough of him. The process for delivery when it suited us was also seamless. A big thank you to Geoff and the Bev Marks team.

Product Quality
Customer Service
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Great experience except delivery guys let you down

published

In shop service was so good would recommend everyone to shop here. The mattress itself is amazing. For the first time in ages I wake up pain free
Unfortunately the delivery guys had to be asked to put masks on before coming into my house. With all that has happened recently I’m amazed by that

Incentivised Review No
ROBBIE PISSED OFF
ROBBIE PISSED OFFGreater Melbourne (Outer), VIC

Disgusting service

published

Misinformation
Misrepresentation
Cannot even open 2 drawers
Horrible service
Worst investment ever
A disgrace an s a horrible experience
Avoid this store at all costs

Product Quality
Customer Service

Excellent service, we love our new Silly Manchester. The shop assistant was great,gave us lot of useful information.

published

Was easy to find a store, great range of products , easy to assemble and Silly produces high quality mattresses. Very pleased with Bevmarks service

Product Quality
Customer Service
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The reviewer stated that an incentive was offered for this review

Lisa
LisaGreater Melbourne (Metropolitan), VIC
  • 2 reviews

Best experience I've ever had buying a bed.

published

I went into Bev Marks on Friday and can't say how great the experience was. Stuart was so helpful and made the entire process painless and even easy. Great bed, great experience, experience selection in the store.

Product Quality
Customer Service

Really bad customer service.

published

I bought 2 mattresses exactly the same firmness and quality, one queen, one king. I don't believe my king mattress is what I tried in the store. It's so much firmer , I've slept on my son's queen mattress, that's the feel mine should be. But it's not.
Unfortunately they don't really care either, once they have the sale, there is no help. It's a bit unfair when you spend that amount of money.
When all you want is what you actually ordered and paid for!!!!

Customer Service
Incentivised Review No

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Pramila
PramilaGreater Melbourne (Metropolitan), VIC

Great deal!

published

A big thank you to Mik for helping us get what we want. We got the best deal for best products. Thanks again Mik!

Product Quality
Customer Service
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Matto
Matto
  • 2 reviews

The mattress is perfect

published

I parched a mattress form the Chirnside store was served by Rami who was fantastic in every way not pushy new what he was talking about and very pleasant can’t think more highly of he , will definitely be coming back

Incentivised Review No
Store LocationChirnside vic
David
DavidSoutheast, SA

Excellent Service!

published

Ruben spent a great deal of time understanding my needs and explaining what would be best in my situation. He was attentive, thoughtful and had a 'can do' attitude. Mario was very helpful in securing the products for me and complemented Ruben's approach very well - they showed great teamwork and customer service. A very positive experience!

Customer Service
Incentivised Review No

Thankyou to Angelo T for all your help!

published

Thankyou to Angelo T at Northland for making my first time mattress shopping super easy! Helped us navigate the store and took the time to find the perfect fit! Really made a difference between purchasing from Bev Marks and any other store! Will definitely be recommending Angelo and Bev Marks to all of my friends and family!

Product Quality
Customer Service

Couldn't be happier

published

Big thanks to Mick F at Hoppers Crossing. He focused on what we wanted, gave us several options with a no pressure attitude, and even told us where the best burgers were for lunch. The bedroom suite we have is amazing. We are happy we went with a quality product that will last many years.

Product Quality
Customer Service
Zane
ZaneGreater Melbourne (Inner), VIC
  • 6 reviews
  • 9 likes

Extremely bad customer service

published
Incentivised Review No

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0.0
(1,234)
Vera
Vera Greater Melbourne (Inner), VIC

Great service!

published

Mick F is an excellent sales man. Very helpful with everything and also very polite. He found what I was looking for exactly and I couldn’t be anymore happier! Thanks again mick!

Customer Service
Incentivised Review No
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Questions & Answers

Shirley Harrison
Shirley Harrisonasked
Bev Marks

My bevmark matress has memory foam but it forms a hollow and i can't change my position in bed because i slide back into it

No answers
Amel
Amelasked
Maribyrnong

Hi do you have the sleepmaker lifestyle Murray mattres in a size double if so how much

No answers
Lorraine G.
Lorraine G.asked
Narre Warren

Hi Bec Marks...was wondering if you can supply me with a chair protective covering...I have two recliners and need something that will protect arms, back, Headrest, and seating please......thankyou..
Lorraine..

No answers
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Bev Marks

Details

Compare all 13 Bev Marks
CategoryOnline Shops and Furniture ShopsPhysical Shops and Furniture ShopsPhysical Shops and Furniture ShopsPhysical Shops and Furniture Shops
Type of Furniture OfferedBedroom and MattressesBedroom and MattressesBedroom and MattressesBedroom and Mattresses
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