Bev Marks Physical store

I was assisted by Kenn at the Maribyrnong store, who was extremely helpful, provided great advice, and arranged an excellence discount for me. I was very pleased with the service, and the quality of products.

Staff member Bec greeted us, asked us what we were looking for and our requirements then showed us some examples for our needs was not pushy at anytime. Took the time to explain the products that suited our needs letting us make our own decisions. Not pushy at all. We are extremely happy with our purchase. Liz and Terry Show details

Bevmarks customer support is lacking dramatically. Once they make the sale, the customer service afterwards is non existent! Customer satisfaction is non existent! We purchased a memory foam mattress, after testing in store. The one delivered is a lot firmer than the one we tested, making my husbands shoulder injury worse. I went in to store to… Read more

speak to them about the mattress and the product I received is dramatically different to the one we tested in store. They did nothing. They said they dont offer trial periods, ifnoring the fact that i specifically told them the mattress in the showroom is much softer than the ones being sebt out. They offered to send someone out to ave a look. No other options offered. If the mattress is faulty or firmer they said they will take the mattress to their warehouse to double check, leaving the customer without a mattress. Stay away from Bevmarks. Choose a bedding retailer than prioritises customer satisfaction and customer care. I spent $2400 on a mattress that does not match the one we tested in store. Once they take your money, they no longer care.

Received excellent service today purchasing best product for a disabled customer. Saleslady Rebecca's manner, knowledge of various products and patience were first class. Quality face-to-face customer service is disappearing everywhere, but not at Bev Marks Waurn Ponds (Geelong). Show details

Recently purchased a bed frame and mattress. We asked to change the base and were delighted with the help we recieved. Nothing was too much trouble. I would recommend this company to everyone.Phyl Show details

We bought a Bolton Blackwood timber Bedroom Suite consisting of a 6 drawer 1800 mm long dresser, a double bed and two side tables, as well as a Sealy Posturepedic mattress, from Bev Marks Narre Warren. There was a manufacturing delay for the furniture construction, which we were made aware of at the time of ordering, but well worth the wait The… Read more

Hepburn medium mattress is soooo comfortable, best nights sleep for along while. From ordering to delivery and the hassle free setting up, Bev Marks staff and service were top class. We would highly recommend a visit to Bev Marks if you are thinking of a mattress purchase or change over.

The Hardest Hottest Mattress I have ever slept on. After third Hip Corzizone Injection on my Hips I not Only poor sweat each night but My Hips are in so much pain Ill burn the mattress Paid and tested a V2 Plush mattress and was given the V1 mattress I never tried. Was Told I was updated and the new maztresses were warmer. Alarm bells rang out.… Read more

So Uncomfortable and heavy takes 4 people to rotate it. The memory foam is A Cheap knock off made for them in Asia. No warranty or recourse like other reputtable bedding companies. Avoid Bev Marks like avoiding the plague!

I had a disappointing experience with the store. To be fair, the delivery team was very good and professional. However, the issue I had was with the store itself. The bed was delivered without any proper explanation on how to operate or use it, and there were no instructions included. For something like an adjustable bed, clear instructions… Read more

should be provided.

When I called the store to ask for help, I spoke with an assistant named John. Unfortunately, he was very rude and unhelpful. Instead of assisting me, he ended the call while I was still speaking, which I found very disrespectful.

Again, the delivery team did their job well, but the store’s customer service and lack of support after delivery were very disappointing.

Customer service was ok. But their product is very poor. I started getting back pain 2 years after purchase for a $5 k mattress. Mattress warranty is apparently void because of the slight gaps between the slates (of a very solid expensive base) which is clearly a scam. I do not recommend purchasing a mattress from them.

Was very happy with my experience with the staff Darren, but very un happy with the bed itself. I sleep on the edge of bed so wanted a strong edge, when it arrived it had the foot protection on it, seems to be a store demo, The edge is very uneven too. Hard then soft then hard again like it had been sat on a lot. So very un happy with this purchase Show details

What a great salesman is Hussain, he guided me through what I needed for my health problems and understood my sense of humour. I visited Bevmarks just to have a look and left very happy with purchasing a Queen size base and mattress which Hussain organised delivery 3 days later. I didn’t have to do anything, all was set up for me to make my bed. I am enjoying the comfort and sleeping more peacefully. Thank you Hussain K at Chirnside Show details

The beds purchased are good so far. I was told the warranty for the base and mattress would be in the packing. We do have that in writing. There was nothing for the base. Emailed and called Bevmarks Thomastown no response except they will get back to us. Still no response. If it’s this hard to get the warranty in writing. What will it be like if… Read more

there is a fault!!!! We paid for delivery and install. It was installed ok but the truck was parked across 2 Neighbour driveways. There was plenty of room to park legally. Had to push the driver to back up. No problem just arrogant truck driver. This has summed up my experience with Bevmarks Thomastown. Poor after sales service. Good sales. Such a small thing should be fixed with one phone call still waiting.

Fantastic, friendly customer service. They really cared and gave me a good deal. I loved the way they asked questions and didn't push me into anything. I would recommend them to everyone. Thanks for all your help can't wait to my new mattress gets delivered

I dropped by during their recent sale, and Hussain helped me go through a few options. I initially intended just to have a look, but with his fantastic knowledge and advise, I narrowed it down to one mattress and bought it that day. It was delivered the following week, and I have never been happier with a mattress ever. I'm back today to get a… Read more

pillow for my daughter, their experience is invaluable in getting what you need to be fully comfortable. I'll definitely be back for anything bedding in the future.

Sore belligerent losers when they don't get the sale!!! I visited the Bevmarks Chirnside Park store on Friday 23rd Jan, an Indian descent salesman attended to me. He showed me a few mattresses and was rather helpful at first; as I was testing a mattress he then walked off saying I expect to see you at the counter when you are finished. I… Read more

immediately was turned off by that remark. As I was on my way out I was approached by the salesman stipulating that the mattress had ticked all my boxes and I really should buy it and take it home now. We were then interrupted by an Aussie descent older man behind the counter (perhaps the so claimed manager) to interrogate me further why I should not walk out empty handed. I instructed that I wanted to do some research on the mattress and check the customer reviews first before making any decision. He laughed and said why would I want to believe what other people have to say. I asked the salesman to write down the mattress models that I looked at so that I could do research on them and he just looked at me like a stunned mullet. The older Aussie descent staff member then got personal in a derogatory manner in which he asked what my age, relationship, employment, living status is to make personal life judgement on me. What an ill-mannered noxious (Manager) - never judge a book by its cover on anyone and never try and get personal with a potential customer in order to belittle and get the upper hand mentally. How many times do I have to drum it into sales peoples heads - The Customer is the BOSS - they have the MONEY to keep your business afloat. You work for the Customer ok.

I left and walked nearby to another bedding store and received exemplary customer service and got a much better deal and they got my $700 instead. Very happy result.

Think clearly here Bevmarks Chirnside Park store - don't push, taunt or criticize potential customers as they will always have the last say if you like it or not.

To all potential Customers - there are plenty of bedding stores in the same vicinity to take your money to: Provincial Living, Nick Scali, Harvey Norman, Snooze.

Vishakha P from Bevmarks was fantastic! She got us a great deal and has a lot of knowledge about all the mattresses. She took the time to explain everything and helped us choose the right one. Very happy with the experience and would highly recommend her.

Jasleen was great, she had great knowledge and provided me with the best offers and which bed and mattress would suit me, to be honest she gave me honest reviews and if she hasn’t been so genuine I might not have purchased from this store but am very happy! Show details

We set out to look at bedroom suites with the objective of gaining some more storage space that was easily accessible. We visited several bedding shops and while they had various options nothing really caught our I eye. The next stop was Bevmarks at Essendon. We entered the shop and were browsing when Jordan approached us and asked if he could… Read more

help. We explained what we were looking for and he asked about us the style and colors we were after. The first suite he showed us ticked all the boxes and although we looked at several others we settled on the first one. Jordan was so helpful in explaining all the details and options of each suite. Later we spoke to Bevmarks about several other items and found that Semra was just as helpful. We Highly recommend Bevmarks to anyone looking for beds and mattresses as all the staff we had contact with were helpful, courteous and knowledgeable about their range.

Peter & Domenica

Rod at Bevmarks Waurn Ponds was a great help when choosing a mattress, very knowledgeable, and I’m really pleased with the choice. Also bought an Eco Active Smart pillow, very comfortable.

Do not buy from Bevmarks Nunawading on normals days. Buy only when they have a sales as the sales prices are the normal Prices. The normal days prices are high. They have many Sales Days. Make very very sure the goods are what you want before you pay them. Oh yes! They have a cooling off period but it will cost you 25%. They have a smooth talking… Read more

man in charge there. When asked if the business belongs to him, his answer was no. It belongs to my wife. I just work here. I bought and paid for a bed worth over $2K plus. The next day I changed my mind and it cost me over $500.00 (25%). If I have a business and my customers cancel their orders I will be very happy to get 25% of the purchase price for doing practically nothing. Beware!!! Of businesses like this.

I recently bought a Deep Sleeper Firm mattress (BV-S-FP32-2-QS, DSFIRM, Queen) from Bevmarks Maribyrnong and have been very disappointed with both the product and the way my concerns were handled. The mattress, advertised and recommended as “firm” and suitable for back support, started noticeably sinking within just a couple of days of use, even… Read more

though it was always used with a mattress protector and treated carefully. This was not the level of firmness or quality I was led to expect. When I raised this with the store, I was not offered a refund and was told a replacement was my only option. I agreed to switch to a cheaper mattress (around $1,250 versus the original $1,500) but was then charged extra delivery and cleaning/sanitation fees, leaving me out of pocket by about $250 despite the original mattress failing to meet expectations. I don’t feel this outcome is fair, especially when a product does not perform as described. Overall, I feel let down by Bevmarks in terms of both mattress quality and after-sales support. I would urge anyone considering a purchase to be very clear on return, exchange, and warranty terms before committing, and to think carefully about whether this level of service meets their expectations.

Recently we purchased a bedroom suite at the Highpoint store. Our sales consultant was a lady named Vishakha. She was friendly and very knowledgeable about their bedding products. As promised our bedroom suite was delivered on time and was professionally assembled and installed. Show details

Mattress shopping was stressing me out until I walked into the Bev Marks store at DFO Moorabbin! Joanne helped me through the process of working out what I wanted & what my back needed!! She was so knowledgeable & her advice & suggestions were greatly appreciated! She took her time with me knowing that it’s a big investment & in the end I felt… Read more

confident my choice was perfect! 8 weeks sleeping in our new bed & it’s fabulous! I wouldn’t bother going anywhere else! Service, knowledge, care & understanding was all above & beyond my expectations! Can’t thank the BM team enough!

After a day of very confusing mattress shopping it was a real relief to get to Bev Marks and speak to Vishakha. She helped us narrow down what we were actually looking for and found us something that matched our requirements and budget. She made shopping for a mattress so much easier!