Great customer service
I bought my wife a jade ring for her 40th birthday online less than a month later the jade Stone feel out of the ring and was lost. I contracted Bevilles and they sent a return form and assessed the ring within in a week and found the mount faulty. They offered to replace the stone and fix the ring or store credit to the value. My wife picked a pair of emarld earring and they were delivered within 5 days. Great service we will be using Bevilles from now on.
Horrible customer service
Called about a watch I sent off to have repaired. They’ve had it for a month so I called for an update. They couldn’t give me an update. They ignored every one of my calls after that, and could only get through if I used a different phone number.
Couldn’t tell me the name or number of the repairer they sent it off to.
Absolutely horrible customer service. Very rude.
Delivery takes to long
I ordered a watch online as a gift for a 60th. I needed it within 7 days. I’m in Sydney they shipped it from Melbourne took 4 days to be dispatched I got the order 12 days after date of initial order. I went to the party without the gift. The dispatch time is too long and 12 days waiting time is excessive. Blaming covid is still too excessive.
Attentive Customer Service
Purchased two pairs of hoop earrings online with a birthday voucher, items arrived on time. Clasp on one earring didn't fastened properly hence it went missing on a night out. Notified Customer Service online and provided as much information as possible - I was also willing to pay for a replacement. Instead Bevilles was kind enough to send a replacement free of charge. It made my day. Thank you again.
Unprofessional and poor timekeeping
Yesterday we went to go the the TTP Store and as we had a busy day, googled your website for opening times 11am. We got there 20 minutes early and sat and had a coffee in the mall opposite about 6 feet opposite the store and watched two female staff walking around the store . During this time one left and the other was trying on rings, looking at herself in the mirror and using her phone. At 11 we went to the door and she told us that despite your website saying they were open that they were not opening up for another 15 minutes and there wer...e doing the store set up? We were there to return a seiko watch under warranty to get it fixed as after 10 months it is not working we were assisted with this but told it is going to take 10 weeks which was not very pleasing as I am without a watch during this time or will need to purchase a cheap one to get through what is nearly three months to repair a faulty product. When I tried to ring today wanting to give this feedback personally I have mad several attempts to contact both your customer service and HR areas but have not had a call answered by a person on any of the available options via your telephone 1300 number despite about 6 attempts. I find all of this to be disappointing and unprofessional customer service. ring today
- Online store
I received my citizen watch & it’s perfect! Such a hassle free purchase! I wouldn’t hesitate to recommend your business! Exceptional service & considering I live in WA arrived in a reasonable amount of time. Thank you!
Great watch and keeping great time.
Very happy with the Seiko Baby Tuna I bought , losing 2 seconds a day which is very good accuracy for a mechanical watch.
I had an issue with an in store purchase, however when i emailed customer service the girls were happy to help and got my issue resolved within a few days! Will be using Bevilles again! :D
Wrong product sent, they won't honour the sale
Bought a product online, was sent a different, cheaper product after 10 days (express post requested...). Bevilles refused to send the advertised product for the price I had purchased it for, despite it being in stock. Customer service advised "despite all reasonable precautions on our part, this website cannot be guaranteed to be error free". Beware - you may not get what you ordered online. They will waste your time and just give you your money back after a few weeks for their error. Stay away!
Worst customer service. Should be banned by ACCC
Recieved a watch that doesnt work , no update or help from customer service to resolve the issue.
Asked for Manager couple of time , and they said he isnt available ever
Ordered 2 products online which looked fantastic valued at over $1000. Received them and they looked like a $5 lucky dip prize. Dont waste your money here for falsely advertised products.
Ordered a bracelet Tuesday last week. Express shipping advertised as 1-3 days. Still yet to receive order confirmation and shipping details on Bevilles behalf. Terrible service.
Both Rings Wrong Size!!
My partner purchased 2 rings for me. Due to COVID we been shopping online, he paid for express post as well for it to arrive on my birthday. However, We ordered both in size Q but we got a S/P. Had to get it checked at the store and the girls couldn’t believe what they did. On the order form it said size Q for both when they weren’t. Couldn’t find the same ring at the store which I really wanted for my birthday :( , had to pick something else sadly. I won’t be shopping online with Bevilles. We don’t like running around for returns, it shouldn’t be our problem. The stores aren’t close to us.
Worst customer service ever!
I ordered a necklace and a bracelet from their online store on 7 August. Rather than sending the necklace I ordered they sent me a random pair of earrings. I made contact with their customer service straight away and they provided me with a returns label. Unfortunately I reside in Victoria and I couldn’t go to the post office to return the earrings due to Covid lockdown restrictions. I asked whether they can send me the necklace first as it was supposed to be a gift and I will return the earrings when restrictions eased. They said no. I asked w...hether they can organise someone to do an exchange, again they said no. Throughout the whole exchange I was the one suggesting ideas to try to resolve the issue they created but I was shut down each time. On 6 September, I again tried to resolve the issue by offering an alternative idea: I will keep the earrings and save Bevilles the cost of postage (both for the cost of return and posting the necklace to me) in exchange of them offering a discount on my next order. I didn’t specify what discount I wanted so it was up to Bevilles to make an offer. I thought if they wanted to keep me as a customer (I love buying jewellery and I’ve bought from Bevilles for years) they will agree to compromise. I received a reply today (16 September, 10 days later) saying that it would be my choice to keep the earrings and they’ve done everything they could by providing me with a returns label. I guess they don’t wish to keep me as a customer as they are not smart enough to realise that by offering me a discount on my next order I would actually be making another order! But then again what smart person would actually mix up a necklace with earrings?! And has anyone noticed that they’ve been increasing the prices of their jewellery all year?! I will not be buying from Bevilles again.
Poor made quality
Purchased an engagement ring for my partner & received a free bracelet with it!, the bracelet had a diamond fall out after 2 days of it being tried on, the ring has now lost a diamond as well after two months of careful use & wear expecting a refund
Questions & Answers
Pricing online under FLYLC for a mobility scooter for $129.00 and free shipping. Is this for real??? Please send me your telephone number. email@example.com
It’s been 2 weeks still haven’t received my purchase, payed express post which has made no difference to the delivery time.
I am interested in buying the Bowflex Selecttech dumbells you posted on Facebook, but cannot find who to speak to. The purchase information is inadequate. You show no reliable contact information.
Please forward a phone number for sales or customer service to my email:
Get an answer from our members and Bevilles representatives
Other Jewellery Shops & Brands
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.