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Bevilles Online store
BrownsBrisbane
- 4 reviews
Cheap, disposable, garbage for jewelry
Ordered my daughter a padlock bracelet with pink stone. She wore it 2 times and it broke...not the safety chain but the actual bracelet links...they replaced it but the same thing happened again after 3 hours of wear... note here that my daughter was only 9 months old when this happened the first time and about 15 months the second time...we were reluctant to let her wear it.
So upon contacting again I opted to choose something else...i chose what looked to be a thicker chain and no stone padlock bracelet. We gave it to her for Xmas back in Dec...Read more
1 comment
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JuneSouth East Queensland, QLD
Defective watch sold to me
I ordered a Fossil watch - arrived not functioning. So to save time and effort, I had battery replaced at local jewellers. Still doesn’t work. Beville refuse to repair or replace.
1 comment
Beverly J.Bevilles
Hi June,
As mentioned in previous correspondence, the watch case has been opened by someone who isn't a Fossil technician. This does violate the warranty and is stated on both, our website and the watch warranty from Fossil.... Read more
We did not receive any communication in regards to the watch not working, if this was the case we would have assisted prior to being sent to an external technician. As the watch has been modified since the purchase it cannot be returned, or exchanged. We apologise for any inconveniences caused by this. Kind Regards, Bevilles JewellersSimilar opinion? Write a review on ProductReview.com.au!
moo72jSydney, NSW
- 2 reviews
Ring is too small
I waited 9 days for the ring to come they kept telling me incorrect information where the ring was coming from. I finally got it and it was too small
1 comment
Beverly J.Bevilles
Good Afternoon Moo72j,
Thank you for taking the time to share your experience with us.... Read more
We are sorry to hear that you are not satisfied with your order. In order for us to assist you and rectify this matter we require your order number. Please email customerservice@bevilles.com.au as we wish to discuss this matter further with you. Kind Regards, Bevilles JewellersSimilar opinion? Write a review on ProductReview.com.au!
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DamoGreater Melbourne (Outer), VIC
Gshock watch
Impeccable service, ordered on a Sunday and had it express posted to me by the Tuesday, (Xmas)
My purchase is exactly what I was after,
In stock ,checkout was just as easy as the purchase itself
1 comment
Beverly J.Bevilles
Hi Damo,
Thank you for taking the time to leave a review.... Read more
We're so happy to hear we met your expectations. Happy holidays!Similar opinion? Write a review on ProductReview.com.au!
Joseph E.Southwest, VIC
Absolute Rubbish Store and Customer Service
Do not buy the initials necklace with the love heart in the middle. I could not believe my mum got scammed to buying this crap product online for my girlfriend for Christmas. It looks nothing like the one you see in the photos.
It's so tiny you can't even see it and it looks like its made of tin. I don't know how they justify charging over $200 for it. Customer service at Bevilles have given my mum a very hard time and they don't want to know anything about it. Please do not buy from them.
I am going to take this matter further with the omb...Read more
udsmen and possibly "A Current Affair" to highlight how bad Bevilles are and they do not care about their quality and customer service. All they are about is ripping people off. Shame on you and you will hear about this soon!2 comments
Beverly J.Bevilles
Hi Joseph,
Thank you for taking the time to provide your feedback.... Read more
Please understand that reasonable care is taken to ensure that photographs displayed on the website reflect the actual product. However, due to difficulties when photographing products some may appear larger or smaller than their actual size when represented on the site, as stated in our terms and conditions. All Personalised jewellery is made to order, meaning it is unique per customer request and as per our terms and conditions - which are visible on the order screens of all personalized items - we cannot accept change of mind returns for these items. Please contact our customer service team at customerservice@bevilles.com.au if you require further assistance. We are always happy to assist with providing measurements and item details prior to purchasing or placing an order. Kind Regards, Bevilles JewellersThe same generic answer we have received from Bevilles before. Very disappointing and it shows your lack of customer service and satisfaction. We have contacted customer service team to no avail multi... Read more
ple times. You promised to change your photo of the necklace to make it more realistic but again you have failed to deliver and haven't updated the photo on the website yet. I have taken the matter to the ombudsmen and have forwarded the details to "A Current Affair". Lets see what comes out of it. You guys sell a very poor product and are very deceiving.Similar opinion? Write a review on ProductReview.com.au!
janSouthwest, VIC
- 2 reviews
Rip off scam
Please don't buy the initials necklace with the love heart in the middle. It's nothing like the one you see in the photos. It's so tiny you can't even see it. The smallest pin is bigger than the wordings. I don't know how they justify charging 230 dollars for it. Customer service don't want to know anything about it. To make it worse the chain had a knot in it when I received it. If you want to waste your money buy bevilles online. I tried to write a review under the product at bevilles website twice but they somehow stop the reviews from appearing on their website. I don't know how they get away with this.
1 comment
Beverly J.Bevilles
Good Morning Jeanne,
Thank you for taking the time to provide your feedback. ... Read more
Please understand that reasonable care is taken to ensure that photographs displayed on the website reflect the actual product. However, due to difficulties when photographing products some may appear larger or smaller than their actual size when represented on the site, as stated in our terms and conditions. As discussed in our previous correspondences with you, this item is made to order meaning it is unique per customer request and as per our terms and conditions - which are visible on the order screens of all personalized items - we cannot accept change of mind returns for these items. Please contact our customer service team at customerservice@bevilles.com.au if you require further assistance. We are always happy to assist with providing measurements and item details prior to purchasing or placing an order. We hope you have a wonderful holiday season! Kind Regards, Bevilles JewellersSimilar opinion? Write a review on ProductReview.com.au!
Elle85Gippsland, VIC
- Online store
- Verified customer
Ordered earrings and they only sent one... no resolution made... do not buy from them!!!
I purchased earrings online and was rushed to hospital the day they were delivered. I live alone, no one had signed for them, when returning from hospital the parcel had been left at my gate with only one earring. bevilles has refused to rectify this
1 comment
Beverly J.Bevilles
Hi Elle85,
Thank you for providing your feedback. ... Read more
We can see that you are currently in contact with our Customer Service team and we will continue to assist you via email. Kind Regards, BevillesSimilar opinion? Write a review on ProductReview.com.au!
Belinda C.Greater Melbourne (Outer), VIC
- 5 reviews
Wrong item sent
Ordered 2 rings and a necklace online. Necklace description said 65cm sent one that was 43cm. I phoned and the H.O person said that I would need to send it back then they would assess it, then they would contacted the warehouse to see if they have one in stock with the correct length and then send it. That’s excessive time wasting and outrageous customer service
1 comment
Beverly J.Bevilles
Hi Belinda,
Thank you for taking the time to share your experience with us. At Bevilles Jewellers we aim to create a positive atmosphere for our shoppers, however it seems that we have not lived up t... Read more
o your expectations. We are sorry we have let you down.Similar opinion? Write a review on ProductReview.com.au!
mocca
- 24 reviews
Ahhh.
If u want to waste ur money this is the jewellery place to buy, it's appalling cheap make with costly price, bout 2 rings within a day stones fell out, SHOP ELSEWHERE, don't waste ur money!!?
Sent email with pics and got a reply from customer service requesting to return it by post apparently my emails & pics wasn't enough...anyway they can get out of taking responsibility
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DimpleSydney, NSW
- 7 reviews
- 3 likes
Bevilles extremely good service in store or Online
I have bought many items from Bevilles jewellery to watches in store and online.
They have always helped me with every purchase if I needed some help. In store and online staff is very polite and kind and always ready to make your shopping easy and memorable.
Yes going there again and again.
1 comment
Beverly J.Bevilles
Hi Dimple,
Thank you for taking the time to review In store/Online.... Read more
We look forward to you shopping with us again in the near future! Kind Regards, BevillesSimilar opinion? Write a review on ProductReview.com.au!
Leesa45Sydney Surrounds, NSW
- 4 reviews
- Online store
- Verified customer
Low quality jewellery with slow delivery
So the jewellery is low grade with stones falling out after first wear. The pieces are advertised as in stock but in fact they have you waiting 2-3 weeks for delivery. When you dare to contact their customer support for answers you get excuses that they are looking for your size or style at one of their stores. You send back the faulty jewellery only to have to wait weeks for an exchange to be sent back to you with all excuses that they can’t find your item in stock. Why advertise in stock when it’s really not. The customer service is not very ...Read more
nice when you finally get a reply. Seriously buy your jewellery from somewhere else reputable as Bevilles is crap! June 17th 2019 Update: Faulty cheap junk! Waited over 5 weeks for items to come in stock then had to settle for a smaller size. Finally received items with stones missing. Not the first time , I have had at least 6 rings faulty as stones fall out after a days wear. Be careful buying from this store as you won’t get much help with faulty items. Delivery is very slow.Similar opinion? Write a review on ProductReview.com.au!
DO NOT SHOP WITH BEVILLES
Ordered what was supposed to be a Christmas gift for my partner, ring arrives is 5 sizes bigger than the size I ordered. Got in contact with customer support who advised that size is actually not available (check the website and it's listed as currently in stock). Am advised that I can send the ring back and wait in size I ordered. Send the ring back, 2 months pass and I am advised still not in stock and am now offered the ability to order custom size (was never advised of this previously, smaller size was preferred so I went with this option)....Read more
I accept this offer and was told up to 4 weeks to arrive. 4 weeks pass, I inquire as to whereabouts of ring and I've now been told that not only is the custom order not available, but the original size, as offered on the website, is not available any longer also. Do not shop with Bevilles, 1 out of 5 stars is being far to generous.2 comments
Beverly J.Bevilles
##- Please type your reply above this line -##
Thank you for contacting Bevilles. Your support ticket (48701) has been received and is being reviewed by our customer support staff. ... Read more
To add comments, please reply to this email. ---------------------------------------------- ProductReview.com.au, Mar 26, 10:22 AM AEDT  Hi Beverly J., **James** posted a **1 star** review for **Bevilles Online store**: #### DO NOT SHOP WITH BEVILLES  25 Mar 2019 Ordered what was supposed to be a Christmas gift for my partner, ring arrives is 5 sizes bigger than the size I ordered. Got in contact with customer support who advised that size is actually not available (check the website and it's listed as currently in stock). Am advised that I can send the ring back and wait in size I ordered. Send the ring back, 2 months pass and I am advised still not in stock and am now offered the ability to order custom size (was never advised of this previously, smaller size was preferred so I went with this option). I accept this offer and was told up to 4 weeks to arrive. 4 weeks pass, I inquire as to whereabouts of ring and I've now been told that not only is the custom order not available, but the original size, as offered on the website, is not available any longer also. Do not shop with Bevilles, 1 out of 5 stars is being far to generous. Respond to the review It is best practice to maintain open communication and respond to users publicly. You are receiving this activity notification as a **Brand Manager** for **Bevilles**. You can manage your notification preferences via Settings. Beverly J.Bevilles
Hi Cally,
Thank you for taking the time to provide your feedback. ... Read more
We sincerely apologize for the miscommunication and the inconveniences it has caused. Bevilles endeavor to provide the utmost standard of customer service. We understand that you have communicated with our online department and reached an appropriate resolution. We are so pleased you are now happy with the outcome of this situation. Hope you have a lovely day. Kind Regards, Bevilles Jewellers Customer Service TeamSimilar opinion? Write a review on ProductReview.com.au!
Leesa51Sydney Surrounds, NSW
Beware faulty junk jewellery
3 different rings and stones fell out after minimal wear 1 ring arrived with stone missing took 2 weeks to get a new one sent out after returning faulty one. Do yourself a favour buy from well known jewellers like Angus & Coote at least the quality is better.
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DaniCentral Queensland, QLD
- 2 reviews
- Online store
- Verified customer
Amazing
I ordered for the first time ever a few weeks ago. I first tried all my local stores as i am trying to buy bulk gifts for my bridal party i had no such luck within my budget.
I stubbled accross your website and ended up ordering without checking reviews (not like me but i was beyond stressed about the situation) i made my order which was super easy, my parcel arrived before 2 weeks and they are perfect, great quality and in my budget.
So thank you kindly for making one step of this stressful situation easy i am one very satisfied customer.
...Read more
Also came on here to leave a review for bevilles (the site is down or something so i couldn't) i am glad i did not check reviews on here before ordering as the reviews are quite bad and i wouldnt have proceeded with my purchase if i saw there before hand. But very very thankful i do you guys saved me at least $300 on a product that is exactly as i was searching for in town.Similar opinion? Write a review on ProductReview.com.au!
Questions & Answers
Kelly Smithasked
I am interested in buying the Bowflex Selecttech dumbells you posted on Facebook, but cannot find who to speak to. The purchase information is inadequate. You show no reliable contact information.
Please forward a phone number for sales or customer service to my email:
krsceltusa5169@gmail.com
No answers
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Beverly J.Bevilles
Good Morning,
We are sorry to hear about your daughter's bracelet. Please understand that we do adhere to Australian standards and are confident that our products are suitable for our customers to e... Read more
njoy. Jewellery is very delicate in nature and can have many factors resulting in unforeseen issues.