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Bevilles Online store
MaitPerth, WA
- 4 reviews
- 1 like
- Online store
- Verified customer
Beautiful watch!
I received my citizen watch & it’s perfect! Such a hassle free purchase! I wouldn’t hesitate to recommend your business! Exceptional service & considering I live in WA arrived in a reasonable amount of time. Thank you!
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M Wilson
- 2 reviews
- 1 like
Great watch and keeping great time.
Very happy with the Seiko Baby Tuna I bought , losing 2 seconds a day which is very good accuracy for a mechanical watch.
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Fantastic Service!
I had an issue with an in store purchase, however when i emailed customer service the girls were happy to help and got my issue resolved within a few days! Will be using Bevilles again! :D
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Wrong product sent, they won't honour the sale
Bought a product online, was sent a different, cheaper product after 10 days (express post requested...). Bevilles refused to send the advertised product for the price I had purchased it for, despite it being in stock. Customer service advised "despite all reasonable precautions on our part, this website cannot be guaranteed to be error free". Beware - you may not get what you ordered online. They will waste your time and just give you your money back after a few weeks for their error. Stay away!
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F.SoGreater Melbourne (Inner), VIC
Worst customer service. Should be banned by ACCC
Recieved a watch that doesnt work , no update or help from customer service to resolve the issue.
Asked for Manager couple of time , and they said he isnt available ever
1 comment
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Iron M.Eyre Peninsula, SA
Poor quality
Ordered 2 products online which looked fantastic valued at over $1000. Received them and they looked like a $5 lucky dip prize. Dont waste your money here for falsely advertised products.
1 comment
Beverly J.Bevilles
Good Afternoon/Morning,
Thank you for taking the time to provide your feedback. ... Read more
Could you please send through your order details and a photo(s) of the items to our customer service team at customerservice@bevilles.com.au, so that we may investigate this matter further. We appreciate your cooperation and look forward to hearing back from you. Kind Regards Bevilles JewellersSimilar opinion? Write a review on ProductReview.com.au!
CardillySydney, NSW
Lengthy shipping
Ordered a bracelet Tuesday last week. Express shipping advertised as 1-3 days. Still yet to receive order confirmation and shipping details on Bevilles behalf. Terrible service.
1 comment
Beverly J.Bevilles
Hello Cardilly,
We are sorry to hear you feel this way.... Read more
As stated on our website all orders require between 1-4 business days to be prepared for dispatch. Please email us on customerservice@bevilles.com.au with your order number, and we will look into this for you. Kind Regards Bevilles JewellersSimilar opinion? Write a review on ProductReview.com.au!
Wiki
- 5 reviews
- 2 likes
Both Rings Wrong Size!!
My partner purchased 2 rings for me. Due to COVID we been shopping online, he paid for express post as well for it to arrive on my birthday. However, We ordered both in size Q but we got a S/P. Had to get it checked at the store and the girls couldn’t believe what they did. On the order form it said size Q for both when they weren’t. Couldn’t find the same ring at the store which I really wanted for my birthday :( , had to pick something else sadly. I won’t be shopping online with Bevilles. We don’t like running around for returns, it shouldn’t be our problem. The stores aren’t close to us.
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TinaGreater Melbourne (Metropolitan), VIC
- 10 reviews
- 9 likes
Worst customer service ever!
I ordered a necklace and a bracelet from their online store on 7 August. Rather than sending the necklace I ordered they sent me a random pair of earrings. I made contact with their customer service straight away and they provided me with a returns label. Unfortunately I reside in Victoria and I couldn’t go to the post office to return the earrings due to Covid lockdown restrictions. I asked whether they can send me the necklace first as it was supposed to be a gift and I will return the earrings when restrictions eased. They said no. I asked w...Read more
hether they can organise someone to do an exchange, again they said no. Throughout the whole exchange I was the one suggesting ideas to try to resolve the issue they created but I was shut down each time. On 6 September, I again tried to resolve the issue by offering an alternative idea: I will keep the earrings and save Bevilles the cost of postage (both for the cost of return and posting the necklace to me) in exchange of them offering a discount on my next order. I didn’t specify what discount I wanted so it was up to Bevilles to make an offer. I thought if they wanted to keep me as a customer (I love buying jewellery and I’ve bought from Bevilles for years) they will agree to compromise. I received a reply today (16 September, 10 days later) saying that it would be my choice to keep the earrings and they’ve done everything they could by providing me with a returns label. I guess they don’t wish to keep me as a customer as they are not smart enough to realise that by offering me a discount on my next order I would actually be making another order! But then again what smart person would actually mix up a necklace with earrings?! And has anyone noticed that they’ve been increasing the prices of their jewellery all year?! I will not be buying from Bevilles again.3 comments
Beverly J.Bevilles
Hi Tina,
Thank you for taking the time to provide us with your feedback We are sorry we have let you down.... Read more
We can see that you have directly contacted our Customer Service team in regards to this matter, to which we have attempted to assist you on numerous occasions and we are sorry that we have not been able to provide you with the desired outcome. As you are aware, the current stage 4 restrictions have affected many of us and sadly, we have limited options available with our stores being closed. As you are important to us, our Customer Service team will be in touch with you to try and resolve this matter for you. We appreciate your loyalty as a Bevilles Customer over the years, and we hope you love your new purchase. Kind Regards, Customer ServiceHow can I love my new purchase when it’s not actually what I ordered?!
I note that you’ve posted your reply more than 1 week ago now but I have not yet received any contact from your so called Custom... Read more
er Service Team to try to resolve the matter for me so don’t bother.Beverly J.Bevilles
Hi Tina,
Our customer service team has emailed you regarding this matter. Please let us know if you have not received this email communication. ... Read more
Kind Regards, Bevilles JewellersSimilar opinion? Write a review on ProductReview.com.au!
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Poor made quality
Purchased an engagement ring for my partner & received a free bracelet with it!, the bracelet had a diamond fall out after 2 days of it being tried on, the ring has now lost a diamond as well after two months of careful use & wear expecting a refund
1 comment
Beverly J.Bevilles
Good Morning Hayden,
We are sorry to hear about your partner's engagement ring and bracelet. ... Read more
We understand you have been communicating with our customer service team regarding this matter and have sent in your items for assessment. Your return parcel has now been received, please allow our team 2-3 business days, after which they will contact you promptly to discuss the next necessary steps. Kind Regards, Bevilles JewellersSimilar opinion? Write a review on ProductReview.com.au!
egh007Sydney, NSW
- Online store
- Verified customer
Low quality earrings and poor customer service
I ordered my girlfriend some earrings from the online store and within 6 weeks a stone from the earring fell off even though she had only wore the earrings about 2-3 times.
She really liked the earrings so we sent the earrings back and requested new earrings in exchange. I had to keep contacting Bevilles multiple times during the exchange to get things happening. They said they would send a shipping label and they never sent it until I contacted them a second time a week later.
After they received the earrings, they did not contact me about wha...Read more
1 comment
Beverly J.Bevilles
Good Morning,
Thank you for taking the time to share your experience with us. ... Read more
At Bevilles Jewellers we aim to provide the highest quality products and utmost customer care, however, it seems that we have not lived up to your expectations in this instance. We are sincerely sorry we have let you down. All feedback is taken very seriously within the company. We will formally document your concerns and forward them to the appropriate management authority for the necessary internal action. Please understand due to COVID-19 restrictions there maybe delays to our usual order returns procedure. We have recently sent you a return label, please contact us at customerservice@bevilles.com.au if you have not received it. Kind Regards, Bevilles JewellersSimilar opinion? Write a review on ProductReview.com.au!
BrownsBrisbane
- 5 reviews
- 2 likes
Cheap, disposable, garbage for jewelry
Ordered my daughter a padlock bracelet with pink stone. She wore it 2 times and it broke...not the safety chain but the actual bracelet links...they replaced it but the same thing happened again after 3 hours of wear... note here that my daughter was only 9 months old when this happened the first time and about 15 months the second time...we were reluctant to let her wear it.
So upon contacting again I opted to choose something else...i chose what looked to be a thicker chain and no stone padlock bracelet. We gave it to her for Xmas back in Dec...Read more
1 comment
Beverly J.Bevilles
Good Morning,
We are sorry to hear about your daughter's bracelet. Please understand that we do adhere to Australian standards and are confident that our products are suitable for our customers to e... Read more
njoy. Jewellery is very delicate in nature and can have many factors resulting in unforeseen issues.Similar opinion? Write a review on ProductReview.com.au!
JuneSouth East Queensland, QLD
Defective watch sold to me
I ordered a Fossil watch - arrived not functioning. So to save time and effort, I had battery replaced at local jewellers. Still doesn’t work. Beville refuse to repair or replace.
1 comment
Beverly J.Bevilles
Hi June,
As mentioned in previous correspondence, the watch case has been opened by someone who isn't a Fossil technician. This does violate the warranty and is stated on both, our website and the watch warranty from Fossil.... Read more
We did not receive any communication in regards to the watch not working, if this was the case we would have assisted prior to being sent to an external technician. As the watch has been modified since the purchase it cannot be returned, or exchanged. We apologise for any inconveniences caused by this. Kind Regards, Bevilles JewellersSimilar opinion? Write a review on ProductReview.com.au!
moo72jSydney, NSW
- 2 reviews
Ring is too small
I waited 9 days for the ring to come they kept telling me incorrect information where the ring was coming from. I finally got it and it was too small
1 comment
Beverly J.Bevilles
Good Afternoon Moo72j,
Thank you for taking the time to share your experience with us.... Read more
We are sorry to hear that you are not satisfied with your order. In order for us to assist you and rectify this matter we require your order number. Please email customerservice@bevilles.com.au as we wish to discuss this matter further with you. Kind Regards, Bevilles JewellersSimilar opinion? Write a review on ProductReview.com.au!
DamoGreater Melbourne (Outer), VIC
Gshock watch
Impeccable service, ordered on a Sunday and had it express posted to me by the Tuesday, (Xmas)
My purchase is exactly what I was after,
In stock ,checkout was just as easy as the purchase itself
1 comment
Beverly J.Bevilles
Hi Damo,
Thank you for taking the time to leave a review.... Read more
We're so happy to hear we met your expectations. Happy holidays!Similar opinion? Write a review on ProductReview.com.au!
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Joseph E.Southwest, VIC
Absolute Rubbish Store and Customer Service
Do not buy the initials necklace with the love heart in the middle. I could not believe my mum got scammed to buying this crap product online for my girlfriend for Christmas. It looks nothing like the one you see in the photos.
It's so tiny you can't even see it and it looks like its made of tin. I don't know how they justify charging over $200 for it. Customer service at Bevilles have given my mum a very hard time and they don't want to know anything about it. Please do not buy from them.
I am going to take this matter further with the omb...Read more
udsmen and possibly "A Current Affair" to highlight how bad Bevilles are and they do not care about their quality and customer service. All they are about is ripping people off. Shame on you and you will hear about this soon!2 comments
Beverly J.Bevilles
Hi Joseph,
Thank you for taking the time to provide your feedback.... Read more
Please understand that reasonable care is taken to ensure that photographs displayed on the website reflect the actual product. However, due to difficulties when photographing products some may appear larger or smaller than their actual size when represented on the site, as stated in our terms and conditions. All Personalised jewellery is made to order, meaning it is unique per customer request and as per our terms and conditions - which are visible on the order screens of all personalized items - we cannot accept change of mind returns for these items. Please contact our customer service team at customerservice@bevilles.com.au if you require further assistance. We are always happy to assist with providing measurements and item details prior to purchasing or placing an order. Kind Regards, Bevilles JewellersThe same generic answer we have received from Bevilles before. Very disappointing and it shows your lack of customer service and satisfaction. We have contacted customer service team to no avail multi... Read more
ple times. You promised to change your photo of the necklace to make it more realistic but again you have failed to deliver and haven't updated the photo on the website yet. I have taken the matter to the ombudsmen and have forwarded the details to "A Current Affair". Lets see what comes out of it. You guys sell a very poor product and are very deceiving.Similar opinion? Write a review on ProductReview.com.au!
janSouthwest, VIC
- 2 reviews
- 8 likes
Rip off scam
Please don't buy the initials necklace with the love heart in the middle. It's nothing like the one you see in the photos. It's so tiny you can't even see it. The smallest pin is bigger than the wordings. I don't know how they justify charging 230 dollars for it. Customer service don't want to know anything about it. To make it worse the chain had a knot in it when I received it. If you want to waste your money buy bevilles online. I tried to write a review under the product at bevilles website twice but they somehow stop the reviews from appearing on their website. I don't know how they get away with this.
1 comment
Beverly J.Bevilles
Good Morning Jeanne,
Thank you for taking the time to provide your feedback. ... Read more
Please understand that reasonable care is taken to ensure that photographs displayed on the website reflect the actual product. However, due to difficulties when photographing products some may appear larger or smaller than their actual size when represented on the site, as stated in our terms and conditions. As discussed in our previous correspondences with you, this item is made to order meaning it is unique per customer request and as per our terms and conditions - which are visible on the order screens of all personalized items - we cannot accept change of mind returns for these items. Please contact our customer service team at customerservice@bevilles.com.au if you require further assistance. We are always happy to assist with providing measurements and item details prior to purchasing or placing an order. We hope you have a wonderful holiday season! Kind Regards, Bevilles JewellersSimilar opinion? Write a review on ProductReview.com.au!
Elle85Gippsland, VIC
- Online store
- Verified customer
Ordered earrings and they only sent one... no resolution made... do not buy from them!!!
I purchased earrings online and was rushed to hospital the day they were delivered. I live alone, no one had signed for them, when returning from hospital the parcel had been left at my gate with only one earring. bevilles has refused to rectify this
1 comment
Beverly J.Bevilles
Hi Elle85,
Thank you for providing your feedback. ... Read more
We can see that you are currently in contact with our Customer Service team and we will continue to assist you via email. Kind Regards, BevillesSimilar opinion? Write a review on ProductReview.com.au!
Belinda C.Greater Melbourne (Outer), VIC
- 5 reviews
- 7 likes
Wrong item sent
Ordered 2 rings and a necklace online. Necklace description said 65cm sent one that was 43cm. I phoned and the H.O person said that I would need to send it back then they would assess it, then they would contacted the warehouse to see if they have one in stock with the correct length and then send it. That’s excessive time wasting and outrageous customer service
1 comment
Beverly J.Bevilles
Hi Belinda,
Thank you for taking the time to share your experience with us. At Bevilles Jewellers we aim to create a positive atmosphere for our shoppers, however it seems that we have not lived up t... Read more
o your expectations. We are sorry we have let you down.Similar opinion? Write a review on ProductReview.com.au!
mocca
- 36 reviews
- 11 likes
Ahhh.
If u want to waste ur money this is the jewellery place to buy, it's appalling cheap make with costly price, bout 2 rings within a day stones fell out, SHOP ELSEWHERE, don't waste ur money!!?
Sent email with pics and got a reply from customer service requesting to return it by post apparently my emails & pics wasn't enough...anyway they can get out of taking responsibility
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Questions & Answers
Joan P.asked
Pricing online under FLYLC for a mobility scooter for $129.00 and free shipping. Is this for real??? Please send me your telephone number. joan.nanny1@gmail.com
~ Joan
No answers
Julie S.asked
It’s been 2 weeks still haven’t received my purchase, payed express post which has made no difference to the delivery time.
Not Happy.
No answers
Kelly Smithasked
I am interested in buying the Bowflex Selecttech dumbells you posted on Facebook, but cannot find who to speak to. The purchase information is inadequate. You show no reliable contact information.
Please forward a phone number for sales or customer service to my email:
krsceltusa5169@gmail.com
No answers
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Beverly J.Bevilles
Hi F.So,
Thank you for taking the time to provide your feedback.... Read more
We believe this matter is being dealt with internally. A customer service representative has made contact with you via email. Kind Regards