Bevilles Online store

If I could give them nought stars I would. Made a purchase online & they messaged me saying I needed to provide them with the type of payment I used & a screenshot of the deduction from my account, for unspecified security reasons. A little annoying but seemingly fair enough. Then, after several days of hoping the order might still be sent in time… Read more

for an occasion, they wrote me back saying they could not proceed with the order & could, “not specify a reason.” I will NEVER again do business with these people. Just unreal.

I bought my grandma a necklace for her birthday from the bevilles online store. First thing she said was how beautiful it is which is what is advertised on the box so to be fair they knocked it out of the park and delivered atleast in my experience. Shipped out very quick and in great condition also. Would definitely shop there again Show details

I was at Werribee store on Sunday. The person who served us was Tahmeena was excellent. She was explaining the quality and different aspects of the jewellery. She took time to serve us and helped to get the piece. She has good communication skills. I loved to get served by the her. Show details

Highly recommend – Couldn’t say more positive things, watch was very quickly dispatched, unfortunately for me, I missed the memo from my son it needed to have a leather strap…which it did not, I returned the watch and the process was very quick and refund was done extremely fast. Definitely 5 stars and I will shop here again purely for the great service I received.

Perfect Gift! Absolutely beautiful! – Im so pleased with the Liverpool Bevilles store! I had shopped around the whole of westfields to find a necklace and I was warm welcomed by the sweetest lady Maria at Bevilles! I had told her what I was looking for and she led me straight to my purchase that took less than minute. Couldn’t be any more helpful, thank you so much Maria!! Show reply

I ordered sleepers to realise they were only 10mm wide when I opened the box. They have refused to exchange them for the larger size. If the description had of said children’s size or for nose piecing I would not have made the error. Not cheap $149 Show details

I purchased a brand new watch for $800. When I received it, it was not well packaged. Not sealed. And on box it was written there was no book. The watch wasn’t wrapped and had finger prints all over it. When I questioned if it was floor stock they refused to acknowledge this. So after a complaint they said that no item is sold sealed and it’s… Read more

all floor stock. And their only solution was to give me a $25 refund. And they said everything is going online now and mostly there are no instruction manuals. Which is not true of G-shock watches. I called Casio and they told me that all their watches are sent sealed to shops/retail and all should have manuals. So beware of purchasing online from them. They false advertise. Would never buy from this retailer again..

Sonically screwed over (waste of money ) – Don't buy these sonic cleaning units . They discontinued the fluid and expect you to order off ebay or Amazon. They stated that they couldn't post the liquid but then state that ebay and Amazon can . So annoying as the fluid was the only good part the unit itself is rubbish and I will return it to the closest store

Dishonest, baits business – If there is 0 rating, I will rate 0 with no doubts at all. They can give any nonsense reasons to cancel your order just may be you use their $25 credit welcome bonus for extra discount. I can see other people experiencing same as me here. Don't trust this company, baits.... waste your times and may be not the quality product. People won't support business like that.

Not honest company!!! – I saw that so many people experiencing that online order is disgusting at Bevilles. Don't trust their $25 welcome discount, baits. Don't do an online shop with this company! We ordered 3 days ago and received an email saying doing security check asking the screenshot of the bank transaction and saying it will take another 2-3 business days to… Read more

process my orders. It is unbelievable to take that time to process the orders. Firstly, I had to verify the payment with the code sending to my registered phone already. I understand the important of protect online shopping. However, the policies and process that Bevilles is unacceptable and takes such of the times to process the order. Very bad experiences!!!!!!!

Online order accepted not supplied and not fully refunded – I ordered a discounted item online, lured with a $25 bonus credit, so I then added a couple of other things to get free shipping. A couple of days later, I'm told they can't supply the discounted item, and refunded the cost less part of the bonus credit. So I'm penalised part of my bonus credit (which was off the total order, not individual… Read more

items) after they accepted my purchase online, but then were unable to supply. Don't get baited into buying additional items with discount items and bonus credit that they'll not honour.

Online Order not fulfilled as promised – If I could give 0 stars I would for actual shopping online. Beville customer service person was at least helpful..but alas to no avail for getting my order fulfilled. Ordered earrings and necklace on 12.12.24. Necklace arrived from Melbourne(to Sydney) in 13 days with Aust Post...earrings were supposed to leave Shellharbour store(1½ hrs distance)… Read more

on 22nd...still waiting! Customer service followed it up and was promised it would be sent end of day 5.12.24. Still waiting! Was given a $25 discount code...kick in the teeth as you have to spend more $$ to get that discount plus delivery! What a joke! Just got a refund...after complaining YET AGAIN. Have bought many things from Bevilles..NEVER AGAIN ONLINE. Problem is their stores have limited stock of specials. I'll stick to M.Hill, A & C, Prouds or Goldmark from now on. VERY VERY DISAPOINTED My advice...go somewhere else.

Absolutely appalling disgusting service ! Do not shop there – I am extremely furious ! I got a rose gold bracelet for my birthday, I have had it only for three months and it has completely discoloured and I don’t even wear it everyday! Three months ! I tried to talk to someone on their website and their spelling and grammar was horrible! Not a good start for customer service . I sent it off their head office… Read more

in canon hill and they said they would assess it. Two and a half weeks later it gets sent back with no email, no note, just the same discolored bracelet itself. We called up and they said their managers don’t talk to customers and to email them instead. How are they a manager ?! I don’t understand that. Absolutely appalling service , I will never ever be shopping there again and I will be telling everyone I know how bad this organisation is and what a scam they are. Absolutely appalling service! Disgusting .

Slow Refund terrible Customer Service – Slow and misleading refund terms. Received the online packing slip however it wasn’t until I kept a close eye on the tracking that there was something a miss. The company had a redirection in place , which they didn’t advise of until I reached out to them to try and assist finding my item. This added weeks on to the delivery of my item. When… Read more

questioned I was told that it was an Auspost issue. The item finally arrived and instead of confirming that it did in fact go back to them I had to make contact again to enquire where the parcel was. Still waiting for my refund even though it clearly states that the funds will be back in my account within 7 days……

Worst service ever – I ordered a watch for my son’s birthday and they sent an email requesting I sent screenshot of payment from my bank as they had detected a security threat- whatever that is????? I sent screenshot and they replied has been sent to the right department’ I waited….and waited, no delivery. They sent yet again another email requesting screenshot and I… Read more

did yet again sent screenshot from my bank account. Once again the replied ‘has been sent to the right department’ and again repeat same process. It’s been a month now and no watch has been delivered to me. Just last week I again received same email and I still again sent screenshot. Unbelievable, do not buy from these people!

Poor customer service – After receiving the wrong engraved item Bevilles told me to keep it for my inconvenience and they would send the right one out that never happened. I used the incorrect one they sent and the chain broke. After months of not hearing from them I called and they advised if I took a photo they would refund. I sent a photo and then called again to… Read more

follow only to be told the supervisor was not available and that I would have to return the item to get a refund. I have had enough of Bevilles. They did not record initial conversations and now I am paying for it. As the chain broke I no longer have it. They sent the item to me knowing it was wrong and has been more than 4 months since the original purchase which was about $120.

I would not recommend using Bevilles online. The whole thing has been a stress from the beginning when all I wanted was a keepsake for a dear pet I had lost. What a horrible experience.

Don’t expect a timely refund of online purchase - almost 8 weeks now - not happy – Purchased a mens chain online on 30/5/23 by PayPal. Chain did not suit the purpose and I was told instore it would need to be sent to head office for a refund (PayPal). Sent back and had confirmation it was received early June but it would be a day or two to receive refund. No luck. After emailing and calling since mid June I was told on 17/7… Read more

that the refund had been sent to my account on 30/06. Mmm, NO, it was sent to an incorrect account.

Long story short, almost 8 weeks have passed, almost 20 emails to or from, and a couple of phone calls I am currently still out of pocket $100.00. And waiting….

Beware when you make a purchase from Bevilles online, sight unseen.

Only thankful that it’s not a larger amount.

Will never shop here again – I brought silver hoop earrings online actually my Mother’s Day gift ,1 wouldn’t clip together so I went into penrith ladies where very nice the sales lady fixed the earring with pliers I thought oh ok I was thinking i would receive a new pair but thought ok ,got home went to wear them a week later I’d already thrown out receipt , the same earring keeps falling out , it’s first and last time I’ll ever shop here absolute rubbish.

Avoid Bevilles - very poor customer service – Finding what we thought was the perfect engagement ring was a lovely moment for myself and my new fiancee. We've been working at trying to find the right ring for her since we got engaged and we thought we'd finally found it at Bevilles. Living in Brisbane, it was impossible for us to go to a storefront, however we were assisted by staff at… Read more

Parramatta to get photos and videos of the ring that helped us to decide it was the right one and worth the risk of an online purchase. This was necessary as there were no photos of the ring on a finger on their website, or available when we contacted the customer service email address.

Shortly after the order was placed, I received an email that asked me to provide a screenshot of the credit card transaction. I did so, and several days later was told this was not sufficient as it didn't have a timestamp. I don't know how to get the required timestamp and despite a few emails back and forward I'm still not sure how exactly I would have obtained this. I believe my bank should be the ones involved if there is any need to dispute a transaction, not Bevilles themselves.

In addition to this, in looking around at other black diamonds, we've become aware of the grading system. In asking about the grade of the diamond in the ring, we were told it was not possible to let us know as the ring had not been picked and packed yet. I do not understand how you can set a price of a ring without establishing the grade.

At the end of the day, this whole purchase has been nothing but stressful since the order was placed and turned what should have been a lovely and stress free experience for myself and my fiancee into a negative one.

So I've cancelled the order and I will never again even consider Bevilles.

A Valentines Day Ruined by Bevilles – Paid for an item of Jewellery on the 2nd Feb. Paid for Delivery. Received an email next day to say they had my order and will advise when dispatched. A week went past with nothing. Several emails later on the 10th Feb, I get an email that my orders cancelled due to "security" flag. I paid with Australian Comm bank mastercard like I do everything… Read more

else. The money came out of my account the day I paid and now I have no Valentines present and wont get a refund in time to buy from a reputable jeweller. lame excuse for not having something in stock when they advertised it. Ring Head Office and you get a "Leave a message" response...and they never called back. Lousy reviews on Google Review as well. Do Not Use is my recommendation. There's enough good retailers around than to deal with this outfit.

Gold plated rubbish bracelet – Guys stay away their products a shocking quality and the customer service staff attitude match their poor quality products. I am lodging a complaint to Fair trading, bought a 9ct gold bracelet only to fade within 3 weeks Show details