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Bevilles Online store
Elle85Gippsland, VIC
- Verified customer
Ordered earrings and they only sent one... no resolution made... do not buy from them!!!
I purchased earrings online and was rushed to hospital the day they were delivered. I live alone, no one had signed for them, when returning from hospital the parcel had been left at my gate with only one earring. bevilles has refused to rectify this
1 comment
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Belinda C.Greater Melbourne (Outer), VIC
- 5 reviews
- 6 likes
Wrong item sent
Ordered 2 rings and a necklace online. Necklace description said 65cm sent one that was 43cm. I phoned and the H.O person said that I would need to send it back then they would assess it, then they would contacted the warehouse to see if they have one in stock with the correct length and then send it. That’s excessive time wasting and outrageous customer service
1 comment
Beverly J.Bevilles
Hi Belinda,
Thank you for taking the time to share your experience with us. At Bevilles Jewellers we aim to create a positive atmosphere for our shoppers, however it seems that we have not lived up t... Read more
o your expectations. We are sorry we have let you down.Similar opinion? Write a review on ProductReview.com.au!
mocca
- 19 reviews
- 6 likes
Ahhh.
If u want to waste ur money this is the jewellery place to buy, it's appalling cheap make with costly price, bout 2 rings within a day stones fell out, SHOP ELSEWHERE, don't waste ur money!!?
Sent email with pics and got a reply from customer service requesting to return it by post apparently my emails & pics wasn't enough...anyway they can get out of taking responsibility
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DimpleSydney, NSW
- 7 reviews
- 3 likes
Bevilles extremely good service in store or Online
I have bought many items from Bevilles jewellery to watches in store and online.
They have always helped me with every purchase if I needed some help. In store and online staff is very polite and kind and always ready to make your shopping easy and memorable.
Yes going there again and again.
1 comment
Beverly J.Bevilles
Hi Dimple,
Thank you for taking the time to review In store/Online.... Read more
We look forward to you shopping with us again in the near future! Kind Regards, BevillesSimilar opinion? Write a review on ProductReview.com.au!
Leesa45Sydney Surrounds, NSW
- 4 reviews
- Verified customer
Low quality jewellery with slow delivery
So the jewellery is low grade with stones falling out after first wear. The pieces are advertised as in stock but in fact they have you waiting 2-3 weeks for delivery. When you dare to contact their customer support for answers you get excuses that they are looking for your size or style at one of their stores. You send back the faulty jewellery only to have to wait weeks for an exchange to be sent back to you with all excuses that they can’t find your item in stock. Why advertise in stock when it’s really not. The customer service is not very ...Read more
nice when you finally get a reply. Seriously buy your jewellery from somewhere else reputable as Bevilles is crap! June 17th 2019 Update: Faulty cheap junk! Waited over 5 weeks for items to come in stock then had to settle for a smaller size. Finally received items with stones missing. Not the first time , I have had at least 6 rings faulty as stones fall out after a days wear. Be careful buying from this store as you won’t get much help with faulty items. Delivery is very slow.Similar opinion? Write a review on ProductReview.com.au!
DO NOT SHOP WITH BEVILLES
Ordered what was supposed to be a Christmas gift for my partner, ring arrives is 5 sizes bigger than the size I ordered. Got in contact with customer support who advised that size is actually not available (check the website and it's listed as currently in stock). Am advised that I can send the ring back and wait in size I ordered. Send the ring back, 2 months pass and I am advised still not in stock and am now offered the ability to order custom size (was never advised of this previously, smaller size was preferred so I went with this option)....Read more
I accept this offer and was told up to 4 weeks to arrive. 4 weeks pass, I inquire as to whereabouts of ring and I've now been told that not only is the custom order not available, but the original size, as offered on the website, is not available any longer also. Do not shop with Bevilles, 1 out of 5 stars is being far to generous.2 comments
Beverly J.Bevilles
##- Please type your reply above this line -##
Thank you for contacting Bevilles. Your support ticket (48701) has been received and is being reviewed by our customer support staff. ... Read more
To add comments, please reply to this email. ---------------------------------------------- ProductReview.com.au, Mar 26, 10:22 AM AEDT  Hi Beverly J., **James** posted a **1 star** review for **Bevilles Online store**: #### DO NOT SHOP WITH BEVILLES  25 Mar 2019 Ordered what was supposed to be a Christmas gift for my partner, ring arrives is 5 sizes bigger than the size I ordered. Got in contact with customer support who advised that size is actually not available (check the website and it's listed as currently in stock). Am advised that I can send the ring back and wait in size I ordered. Send the ring back, 2 months pass and I am advised still not in stock and am now offered the ability to order custom size (was never advised of this previously, smaller size was preferred so I went with this option). I accept this offer and was told up to 4 weeks to arrive. 4 weeks pass, I inquire as to whereabouts of ring and I've now been told that not only is the custom order not available, but the original size, as offered on the website, is not available any longer also. Do not shop with Bevilles, 1 out of 5 stars is being far to generous. Respond to the review It is best practice to maintain open communication and respond to users publicly. You are receiving this activity notification as a **Brand Manager** for **Bevilles**. You can manage your notification preferences via Settings. Beverly J.Bevilles
Hi Cally,
Thank you for taking the time to provide your feedback. ... Read more
We sincerely apologize for the miscommunication and the inconveniences it has caused. Bevilles endeavor to provide the utmost standard of customer service. We understand that you have communicated with our online department and reached an appropriate resolution. We are so pleased you are now happy with the outcome of this situation. Hope you have a lovely day. Kind Regards, Bevilles Jewellers Customer Service TeamSimilar opinion? Write a review on ProductReview.com.au!
Leesa51Sydney Surrounds, NSW
Beware faulty junk jewellery
3 different rings and stones fell out after minimal wear 1 ring arrived with stone missing took 2 weeks to get a new one sent out after returning faulty one. Do yourself a favour buy from well known jewellers like Angus & Coote at least the quality is better.
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DaniCentral Queensland, QLD
- 2 reviews
- Verified customer
Amazing
I ordered for the first time ever a few weeks ago. I first tried all my local stores as i am trying to buy bulk gifts for my bridal party i had no such luck within my budget.
I stubbled accross your website and ended up ordering without checking reviews (not like me but i was beyond stressed about the situation) i made my order which was super easy, my parcel arrived before 2 weeks and they are perfect, great quality and in my budget.
So thank you kindly for making one step of this stressful situation easy i am one very satisfied customer.
...Read more
Also came on here to leave a review for bevilles (the site is down or something so i couldn't) i am glad i did not check reviews on here before ordering as the reviews are quite bad and i wouldnt have proceeded with my purchase if i saw there before hand. But very very thankful i do you guys saved me at least $300 on a product that is exactly as i was searching for in town.Similar opinion? Write a review on ProductReview.com.au!
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Beverly J.Bevilles
Hi Elle85,
Thank you for providing your feedback. ... Read more
We can see that you are currently in contact with our Customer Service team and we will continue to assist you via email. Kind Regards, Bevilles