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Terrible quality jewellery and terrible repairers
After getting my 9 carat gold curb chain repaired twice it broke again in the exact same way 2 weeks later. The spring in the clasp was mislodged and the chain was never taken off in those 2 weeks, I still have all the parts and am going to take my complaint to the accc, especially after hearing the atrocious problems people have been having. I also went to zamels who told me how thin the chain and clasp were as well. They also didn't return my receipt or box that it came in when I sent it for repairs, it came in a plastic bag
Worst customer service and breach of privacy ever experienced!
Poor quality jewellery, poor repair service, terrible customer service
I purchased a 9 carat gold diamond and ruby ring as a 21st birthday gift for $400, together with a care plan for $59 to pay for resizing and any future repairs. Separately, I paid for the ring to be engraved with a 21st message.
Within one day of wearing the ring, a diamond had fallen out. I took it to Bevilles Melbourne CBD where it was repaired for free under the care plan. I asked the staff members to ensure it would be repaired properly and to check the rest of the settings and I was assured it would be.
Six months later, the same d...iamond fell out again. I took it back to Bevilles and calmly explained how disappointed I was to have paid $400 for such a poor quality piece of jewellery, plus the poor quality of workmanship with the repairs. Your staff member immediately said it must have been the fault of the person wearing the ring, instead of taking responsibility for selling poor quality jewellery in the first place. The store manager arranged to have the ring sent to head office and said if it was deemed to be faulty, they would replace it. I appreciate that Bevilles took this step and ended up replacing the ring with a brand new one. This was done quickly (took just over a week) and that they contacted me straight away that it was ready for collection. Upon collecting the new ring, I spoke to the store manager again and expressed that I was disappointed with the poor quality of the first ring and that I would now be required to pay for further engraving and be out of pocket. The store manager shrugged and said to take it up with head office. I asked for compensation for the poor quality ring or to be reimbursed for the cost of engraving and the postage required in having the ring repaired and I was told this was not possible. I said I would not be shopping at Bevilles again and would not recommend anyone else to do so and the store manager said she understood. I am pretty shocked that a store manager has so little regard for customer satisfaction or ensuring repeat business.
- Verified customer
Rubbish customer service & Rubbish jewellery
It feels & It's Very light like fake jewellery Have a look At the different shade of gold Very disappointed When I put it on layby
I can't remember what the lady said if she was going to get it from another store or from head office. The matching bracket to necklace but she didn't I guess
When it come to taking it out from layby they wouldn't refund me All the money
So now I'm stuck with it I went in many times to complain but they always had an excuse & taking them to fair trading who will like to join me?? Lol
- Verified customer
Not really a jewelry store more like a junk jewellery store Overpriced no real gold it's all gold infused.
I purchased a 9 carat necklace from these people for $250 I found the same necklace $100 cheaper at Prouds. Whenever they have sales on you go to the store and they have nothing in stock. Their diamond jewellery is a joke. I bought a piece and the diamond fell out within a month, they tried to get out of fixing it. The staff are generally rude and untrained. The products are overpriced fake gold; they insisted infused is just the same but it's not - it's only silver and can only be sold as silver. The good stuff you find online doesn't exist wh...en you go in store. They sell their products on Catch of the Day and other clearance sites, showing just how cheap it is!. They charge the same price for silver gold filled as other places do for real 9ct gold! Go elsewhere it's cheaper and you'll actually get 9 carat gold: not much to ask from a jewelry store!
Don't Buy from Bevilles - Just a Scam
I have purchased a diamond wedding ring for $3995 and after just two month i had a financial difficulties and i decided to sell the ring , when i went back to the same store and the same person who sold me the ring she said we can take it from you only for $150 , i was really in a shock , until i decided to check other jewellery stores and they have said that we don't buy any jewellery from Bevilles because their product all fake and worth nothing ZERO $ .
Don't buy from BEVILLES
Because their jewellery has no value at all........
Ordered mine and my fiances wedding bands and were told they would provide free rhodium plating on my engagements ring. Receiced 3 phone calls about coming to pick up our rings and each time i asked about the rhodium plating and was advised yes its included. Come time to pick up my ring was told i had to pay for it and they weren't going to do it for free as promised. The staff argued with us and insinuating we were lying. If our rings weren't made to order we would have been getting a full refund. Such a stressful and upsetting situation so close to our wedding. Will definitely never be buying anything from this store again!
Unprofessional and Silly
Bevilles Silly and Unprofessional Staff*
The manager at Fountain Gate Branch is very unprofessional. Not satisfied at all!! I received a call from the head office to begin with ,saying I had run out of my layby time frame. A month before receiving this call, I went into the fountain gate branch made a payment and asked for extension till August. The beautiful sales person advised she could extend it till the end of September. Having that in mind, I knew I could easily pay it off in August the latest. When received the call from head office sta...ff, I explained that I had made arrangement prior. I even said the branch manager is aware and got told that head office will contact the manager and ask her to give me a call as no further extension was granted. Being at work, frustrated as no cell phones are allowed, I had to take some time from our manager to sort this out. I was literally on the phone with the head office staff for around 7 minutes explaining as she didn’t believe me saying that. That was the 1st call. Now calls the store manager 2nd call saying the same thing, that I have to pay the overdue asap as the layby time frame is expired. Then they call me again, saying they didnt find any extensions on the system .By now I was furious as I kept saying check the system, but both these women didn’t liaise with me at all. That same week on Saturday, I rocked up to fountain gate store. Lucky enough found the same sales person who extended my time. Before making the payment, I asked her how much time do I have to clear the layby. She said you have till the end of SEPTEMBER, she didn’t know I was fuming inside for her reply. I asked her if I could take a screenshot of her screen and was successful. The screenshot is at the bottom,please have a look. I then told the sales person there, what I had been through.People from the head office, wasting their and my time and spoilt both our moods, what was the end result,I was right. It doesn't matter whether you work in the head office or be a branch manager, gather your facts, go through them again before calling customers making it an issue over the phone.I got the layby out that Saturday putting my other bills on hold. The other thing I found weird was..the ring that I bought is 1.6 carats but I never got a certification or anything that says that this is so valuable. Couple of years back, I bought a ring from Angus & Coot which had 1 carat of diamonds and was issued with a certificate.The layby receipts fade so quickly, something for Brevilles to think about instead of unnecessary phone calls. In my situation its not just a saying but I as a customer was right. Regards Sherine
The lady was rude from the start. Short and to the point, I really needed some gentle advice, but she was only interested in selling and getting me out of the shop.
She told me there were lots of cameras and made me feel like she thought I was going to steal. I confronted her after 10mi s of the negativity and she rolled her eyes and told me she was busy. I asked for her manager, she pointed me to another worker. She then was upset that she gave me a necklace with a knot in it, she begrudgingly swapped it for the wrong one. When I asked her, she said it’s all she had available. There much more that happened, I just can’t describe how incredibly put down I felt.
A diamond gold ring was advertised in store for $499. I requested to purchased the ring, to then be told that it was in fact $799. Misleading and Deceptive Advertising!
This business is extremely unprofessional
This business is extremely unprofessional, purchased a ring for my wife as a surprise present. She didn't like the style we returned it brand new for a refund under the company terms and conditions. My wife was made to wait for over 45 minutes, and the store did everything to try and avoid the refund including needing to have it checked and sent away before return. Poor business practice only wish I had checked the online reviews for the company not simply the Penrith Store before purchasing, lots of unhappy customers and a business that had significant trading problems in 2014. As a consequence they have opened a much smaller retail format, avoid at all costs and look at better retailers like Gregorys Jewellers.
Purchased a diamond ring from Bevilles Epping store.
A Diamond fell out after about 8 days.
After getting disgusting service from Elizabeth St store Melbourne , went back to Epping & the beautiful Czechkone couldn't help me enough.
Gave me 4 options to make sure I was happy with outcome.
Excellent customer service from a beautiful lady.
Thanks again Czechkone.
Not satisfied at all!! Your voice mail is full !
I’ve being waiting since the 21 of December for my ring !!
I’ve dealt with Rosannah and Maryanne and they have not back to me!!
Where is it ?! I’ve paid for it
Ring me or I go straight to the ombudsman tomorrow!!
I’ve spoken to customer service too and they said it was meant to be there by the 1st if feb !!
Guess what it’s not there yet.
Could someone please ring me and sort this out. It’s a joke now.
Very poor customer service
I was served by a lady in the tea tree store in adelaide, I can't remember her name but she is the store manager with shoulder length black hair and a front fringe, I was originally looking in the diamond ring area and she was super happy and pleased to serve me untill.. i wanted to look in the silver section, it was like I wasn't worth serving anymore because it wasn't going to be a big sale. She rolled her eyes and got another girl to serve me as she then went back to the diamond area to serve others. I don't care what you write back to my re...view, apologise all you want but you seriously need to look into the management there, I don't usually write things like this but it's happened multiple times and she isn't deserving of such a powerful role.
- Verified customer
Worse customer experience ever never again
Bevilles Mirand Fair staff are all nice and welcoming when selling you something but don’t want to know you if there is a problem!!!!!
My husband have purchased one diamond ring at Westfield Miranda store for $400 for our wedding anniversary. After 3 months, some of the diamonds came off so they repaired.A few months later another stone came of so it was repaired again. 3 times in 7 months!
My wedding ring is 20 years old and never have any issues. The quality is unacceptable so I will never recommend to buy unless you keen to repair...few times per year. After few repairs I got frustrated and want the refund. They didn't offered anything and not interested to discuss. The company have multiple ABN's and operated by trust so it is highly unlikely to get the refund even with the court order. Never, ever again!
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