Buying diamond earrings so appreciated Esen's knowledge and help. Very professional and friendly service.
Bayside Frankston was not convenient but we were impressed with service so worth travelling

I would highly recommend never using Bevilles.
My whole family bought my sister presents from there for her 21st 2 out of the 3 had to be returned!
First the bracelet, I explained to the sales woman that she had a very tiny wrist and links would need to be taken out, I was told to come back and they would take care of it in a manner that made me think there was no charge and when I tried to talk to her, she refused to communicate with me, the manager couldn’t even get her to talk to me, like clearly she has told me the wrong thing and refuses...

The assistants looked like they did not want to be there. I asked for a ring size and the lady rolled her eyes when she went to check on the computer, and then stood there chatting to another assistant for a long time, laughing and whispering before coming back to say they didn't have the size... If they even checked. I just said thanks and walked out even though I wanted to look at other items. I don't think they're worth any money or commission. Awful service. If you don't want to be there, then don't be. What a poor attitude for a business. My advice, save your money and go elsewhere.

Bought a blue diamond ring and got it resized.. waited for a week, then when I went to the store I was shocked that the ring was a totally different ring! the staff are very helpful in sorting it out and will send a new ring to get resized... but I have to wait for 2 more weeks... total of 3 weeks waiting... I never had experience like this in different store like instead of just resizing, they changed the appearance of the ring..

Brought a diamond ring from there parramatta store , not long after the diamond fell out ( great workmanship) I was told it will be under there warranty , when I go to get the ring I’m told I need to pay $70 long story cut short paid the money which I shouldn’t have Brought ring home the diamond they put in is not the same diamond they’ve put it wrong ( sideways) and they’ve damaged the claws that hold ring take it back to the store who ship it or to head office after 2 weeks I get a ring that looks even worse diamond is still in sideways and t...

Purchased a diamond ring online - ordering was easy and postage was fast. Unfortunately, the ring had a defect. Contacted customer service by email with some photos and within three days they arranged for me to exchange the ring for a new one at a local store. The Manager at the Parramatta store was very helpful and in the end I exchanged for an alternative style that I am delighted with. Very positive experience.

Gold faded on $3000 chain,chain was kept in box that it came with and worn only a handful of times on special occasions. Was told this is normal. No exchange,no refund or money back would be accepted on Epping Neville’s behalf. They mislead and are not honest when purchasing products from them and are educated from head office how to avoid any corresponding requests. Never answer phones. Never call you back. [Profane Content Removed]. Don’t be fooled and go elsewhere. Spend your hard earned money on company’s That will honour their warranty. There is nothing good to say about any of the staff or their head office but stay tuned as I have sold the story to current affair.

I’m very shocked to open box of a returned/used filthy gold eye pendant. I chose it in store brand new and when at home opened it to put on chain it was rusty, scratched up worn looking, loop that chain goes through has black/green inside which is unhygienic. Heartbroken shattered i am.

I purchased a bracelet at Parramatta store on Tuesday 22 December 2020. The human operative gave the wrong item and later when i mentioned to customer service over the phone that they gave the wrong item they said go to Blacktown store.
On 24 December i went to Blacktown store to exchange the bracelet as suggested by customer service on the phone.
The manager at the Blacktown store rudely said that she knows everything as she is the manager and cant exchange it. She spoke loudly and said go to parramatta store.
When i spoke with customer servic...

Good old one on one service like their used to be.Manager Lily was up to the task and I received a lot more in value than I expected… Terrific to have such an array of options as she led me through everything I could've afforded

Overall experience was great apart from when went to pick up the ring been told twice that why can’t find where it’s kept. Even though the sales girl told it’s ready to go.

Sales girl - Dulini was amazing, very friendly, professional and easy to deal with. The others I dealt with were like I don’t care.

Appalling customer service and experience at the Knox store. I needed to return a ring that was initially purchased and paid in full for at another store. They didn’t have it in stock therefore I had to wait for them to have it sent from another store... during that time the stores had closed due to COVID so the ring was sent to the head office who then delivered to me almost 2 months later. I had spoken to head office to notify them of the situation and the reason why it needed to be returned. They were extremely lovely and helpful. They sent ...

Sold faulty watch, didn’t respond to the emails. Worst customer service in store and head office. Product is with them.

Last November 7, 2020 we went to Beville’s Parammatta branch for windows shopping, only to check some good items on sale, during our visit we met a Saleslady named Florita which showed a very good sales attitude and did an amazing job showing us all items on Sale. I asked a lot of questions and she respectfully and professionally answer this in a very nice way, I end up buying a set of jewelleries with convincing power from Florita and of course a good deal and very good product from Bevilles, I would recommend to visit Bevilles branch of Parramatta and look for Florita which is very friendly and good employee of Bevilles.

I was very happy, recomended the store to all my family ,products were lovely and the prices were very reasonable