- Sign in
- Write a review
Bevilles Physical store
Reviewer Photos & Videos
Stacie C.Sydney, NSW
- 5 reviews
Very happy customer
Purchased a diamond ring online - ordering was easy and postage was fast. Unfortunately, the ring had a defect. Contacted customer service by email with some photos and within three days they arranged for me to exchange the ring for a new one at a local store. The Manager at the Parramatta store was very helpful and in the end I exchanged for an alternative style that I am delighted with. Very positive experience.
Similar opinion? Write a review on ProductReview.com.au!
VinceGreater Melbourne (Metropolitan), VIC
- 2 reviews
- 6 likes
Don’t be fooled
Gold faded on $3000 chain,chain was kept in box that it came with and worn only a handful of times on special occasions. Was told this is normal. No exchange,no refund or money back would be accepted on Epping Neville’s behalf. They mislead and are not honest when purchasing products from them and are educated from head office how to avoid any corresponding requests. Never answer phones. Never call you back. [Profane Content Removed]. Don’t be fooled and go elsewhere. Spend your hard earned money on company’s That will honour their warranty. There is nothing good to say about any of the staff or their head office but stay tuned as I have sold the story to current affair.
1 comment
Similar opinion? Write a review on ProductReview.com.au!
Star2019Greater Melbourne (Metropolitan), VIC
Disgusting “USED” piece sold to me instead of brand new eye pendant.
I’m very shocked to open box of a returned/used filthy gold eye pendant. I chose it in store brand new and when at home opened it to put on chain it was rusty, scratched up worn looking, loop that chain goes through has black/green inside which is unhygienic. Heartbroken shattered i am.
1 comment
Beverly J.Bevilles
Good Morning,
Thank you for taking the time to provide your feedback. ... Read more
We are sorry to hear about the condition you received your item in, our sincere apologies for any inconvenience caused. To help us investigate this matter, please send through your docket number for this purchase along with a few photos of the item to customerservice@bevilles.com.au. Once we receive the information required, we will be able to assist you further. Thank you for your cooperation and we look forward to hearing back from you. Kind Regards, Bevilles JewellersSimilar opinion? Write a review on ProductReview.com.au!
Find out how Bevilles Physical store compares to other Jewellery Shops & Brands
Know better, choose better.
GazzaSydney, NSW
- 3 reviews
- Physical store
- Verified customer
Poor Customer Service Blacktown
I purchased a bracelet at Parramatta store on Tuesday 22 December 2020. The human operative gave the wrong item and later when i mentioned to customer service over the phone that they gave the wrong item they said go to Blacktown store.
On 24 December i went to Blacktown store to exchange the bracelet as suggested by customer service on the phone.
The manager at the Blacktown store rudely said that she knows everything as she is the manager and cant exchange it. She spoke loudly and said go to parramatta store.
When i spoke with customer servic...Read more
1 comment
Beverly J.Bevilles
Good Morning,
Thank you for taking the time to provide your feedback. ... Read more
Here at Bevilles Jewellers we aim to create a positive atmosphere within our stores and provide the utmost customer care, however, it seems that we have not lived up to your expectations in this instance. We are very sorry to have let you down. We value your feed back and will follow up your concerns with the necessary departments/stores. We want our customers to feel fabulous, and have an amazing experience with us. We hope that you will consider Bevilles in the future and notice a difference. Kind Regards, Bevilles JewellersSimilar opinion? Write a review on ProductReview.com.au!
Good old one on one service like they used to be
Good old one on one service like their used to be.Manager Lily was up to the task and I received a lot more in value than I expected… Terrific to have such an array of options as she led me through everything I could've afforded
Similar opinion? Write a review on ProductReview.com.au!
Romeo
- 7 reviews
- 6 likes
Can do better
Overall experience was great apart from when went to pick up the ring been told twice that why can’t find where it’s kept. Even though the sales girl told it’s ready to go.
Sales girl - Dulini was amazing, very friendly, professional and easy to deal with. The others I dealt with were like I don’t care.
Similar opinion? Write a review on ProductReview.com.au!
DeeGreater Melbourne (Outer), VIC
Knox City - Worst customer service
Appalling customer service and experience at the Knox store. I needed to return a ring that was initially purchased and paid in full for at another store. They didn’t have it in stock therefore I had to wait for them to have it sent from another store... during that time the stores had closed due to COVID so the ring was sent to the head office who then delivered to me almost 2 months later. I had spoken to head office to notify them of the situation and the reason why it needed to be returned. They were extremely lovely and helpful. They sent ...Read more
an email to the Knox store to inform them that I was going in to get a refund as long as the ring was in good condition! I went to the Knox store to return this ring which was UNTOUCHED.... that’s when everything went downhill. The first attendant I saw and spoke to was nice to begin with, I was telling her why I was in the store, to return the ring and half way through my conversation with her she started waiving at people behind me and completely ignored me. I stopped talking, shocked at how rude she was. She then told me I had to speak to the manager. I eventually spoke to [Name Removed], the manager, explained the situation and informed her that HO had sent her an email. Her initial response was appalling, she smirked and said that she can’t take the ring because the refund would come out of her days sales! She then told me I had to send it to head office in order for them to deposit the refund in to my bank account! I explained to her that I spoke to HO and they approved it as long as the ring was in good condition. After a while [Name Removed] then said that she would need to assess the ring, she took the ring out the back, came back to the front of the store and told me there was a scratch on it!!!! I was absolutely furious! [Name Removed] then said she would need to send it to HO for them to assess the ‘scratch’. I couldn’t believe it to be honest, I knew exactly what her intentions were. The ring was sent back to HO, there was NO scratch on it and I eventually got my refund deposited in to my bank account. [Name Removed] intentions was to not process the refund from the beginning and lied about the scratch so that the refund wouldn’t come out of her daily sales... [Name Removed], with the way that you treat your customers and the choice of words you use, not to mention training your team with half decent customer service.Similar opinion? Write a review on ProductReview.com.au!
MonicaMelbourne
- 3 reviews
- 1 like
Worst customer service, sale faulty watches and don’t resolve the issue. So don’t trust and buy from them.
Sold faulty watch, didn’t respond to the emails. Worst customer service in store and head office. Product is with them.
8 comments
Beverly J.Bevilles
Good Afternoon Monica,
Thank you for taking the time to provide your feedback. ... Read more
To help us investigate this matter further and assist you, could you please send through additional details such as a docket and/or repair number to our customer service team at customerservice@bevilles.com.au. Thank you for your cooperation and we look forward to hearing from you. Kind Regards, Bevilles JewellersI have done so many times so frustrated with all this. It’s in Chadstone store docket number is c8327731. You can find my communication with you guys check your email.
Beverly J.Bevilles
Hi Monica,
Thank you for providing the docket number.... Read more
We can see that this matter is being dealt with internally. Kind Regards Bevilles JewellersSimilar opinion? Write a review on ProductReview.com.au!
Jonathan and GemmaSydney, NSW
- 2 reviews
- Physical store
- Verified customer
Excellent Service (Bevilles Parramatta - Florita)
Last November 7, 2020 we went to Beville’s Parammatta branch for windows shopping, only to check some good items on sale, during our visit we met a Saleslady named Florita which showed a very good sales attitude and did an amazing job showing us all items on Sale. I asked a lot of questions and she respectfully and professionally answer this in a very nice way, I end up buying a set of jewelleries with convincing power from Florita and of course a good deal and very good product from Bevilles, I would recommend to visit Bevilles branch of Parramatta and look for Florita which is very friendly and good employee of Bevilles.
1 comment
Beverly J.Bevilles
Hello Jonathon & Gemma,
Thank you for taking the time to share your experience within our Parramatta store.... Read more
We are thrilled to hear of your fabulous experience, and your feedback has been forwarded. We hope to see you in store soon! Kind Regards, Bevilles JewellersSimilar opinion? Write a review on ProductReview.com.au!
Find out how Bevilles Physical store compares to other Jewellery Shops & Brands
Know better, choose better.
I met an amazing lady maura yacoub her attitude was extremely professional and she had good customer service skills
I was very happy, recomended the store to all my family ,products were lovely and the prices were very reasonable
1 comment
Beverly J.Bevilles
Hello Faten,
Thank you for taking the time to share your experience within our Broadmeadows Store.... Read more
We will pass your feedback on to the store, and hope to see you again soon! Kind Regards Bevilles JewellersSimilar opinion? Write a review on ProductReview.com.au!
JennaSydney, NSW
Bevilles Blacktown WestPoint are AMAZING!!
Bevilles at Blacktown WestPoint are amazing, you will be smiling from ear to ear from the time you walk in to the time you walk out!
The customer service is outstanding and the employees their go above and beyond help you find exactly what your after if not BETTER!
Also a massive THANK YOU to Rosa from Blacktown WestPoint Bevilles, she done an absolute amazing job helping my fiancé choose the most stunning engagement ring, it is absolutely out of this world!
1 comment
Beverly J.Bevilles
Hey Jenna,
Thank you for taking the time to share your experience.... Read more
On behalf of all at Bevilles, Congratulations, we wish you both all the best in this new chapter of your lives. Kind RegardsSimilar opinion? Write a review on ProductReview.com.au!
Ashish A.Greater Melbourne (Outer), VIC
Scam to charge $80 for resize
Westfield Bevilles Plenty Valley made us wait for weeks after weeks for correct size of ring we chose.
And seems there main intention was to sell a size smaller and charge $80 to resize.I finally got refund.
I checked with some other friends and same experience. Please be cautious of this tactics they use to charge you.
I think even if they have your size they will say no and charge $80.
I will never ever go to Belevilles Westfield Plenty Valley
1 comment
Beverly J.Bevilles
Hello Ashish,
Thank you for taking the time to provide your feedback. ... Read more
To investigate this matter further could you please email our customer service team at customerservice@bevilles.com.au with your docket number and details of the ring size you required. Thank you for your cooperation and we look forward to hearing back from you. Kind Regards, Bevilles JewellersSimilar opinion? Write a review on ProductReview.com.au!
Excellent service!
Customer service at the Parkmore Store was fantastic. Lisa was so professional, efficient, patient and friendly. Very impressed. Thank you.
1 comment
Beverly J.Bevilles
Hey Annie,
Thank you for taking the time to review our Parkmore Store.... Read more
We have forwarded your feedback to Lisa. We cant wait to have you back in our store! Kind RegardsSimilar opinion? Write a review on ProductReview.com.au!
Remo
- 3 reviews
- 2 likes
Fixing a faulty lock in jewellery for 85% of the full price !
My wife had a bracelet from Bevilles rarly used it and found the lock loose sent it to the shop to be checked they called us to quote the cost of the fix which was 85% of the brand new jewellery price ! When we went to the shop to discuss it -Westfield liverpool - staff member was not helpful, not caring . We decided to never buy again from this shop
2 comments
Beverly J.Bevilles
Dear Remo,
Thank you for taking the time to share your experience with us.... Read more
At Bevilles Jewellers we aim to provide the utmost customer care and highest quality products, however, it seems that we have not lived up to your expectations. We are sorry to have let you down in this instance. Please forward your docket number and/or repair docket details to our customer service team at customerservice@bevilles.com.au, so that we can investigate this matte further and work on a suitable resolution. Kind Regards, Bevilles JewellersWe dont have a copy of the repair docket
I have sent the original receipt and other details on the customer service email
Looking forward to your response
Similar opinion? Write a review on ProductReview.com.au!
Don't waste your money!
Purchased an Id bracelet, 3 days after wearing the clasp broke. It completely split in half and opened. Jeweller said it was my fault that I broke. Which was impossible. To replace it cost my $40. Even though the bracelet was only $100. They gave it back to me tarnished. I said I wasn't happy with it and they said they would have to charge me again to fix. I thought It was completely unfair so I left. Now only 1 month after the purchase one of the links snapped. Poor, cheap quality. Not worth your money. They blame you for the quality if it brakes and charger you. Warranty means nothing
1 comment
Beverly J.Bevilles
Good Afternoon,
Thank you for taking the time to provide your feedback. ... Read more
We are sorry to hear about your bracelet. Here at Bevilles we endeavour to provide the utmost customer care along with the highest quality products, however, it appears we have failed to meet your expectations in this instance. Please forward your original purchase docket number and repair docket numbers to our customer service team at customerservice@bevilles.com.au, who will investigate this matter further. Kind Regards, Bevilles JewellersSimilar opinion? Write a review on ProductReview.com.au!
Find out how Bevilles Physical store compares to other Jewellery Shops & Brands
Know better, choose better.
Bargain
Just happen to pop into Blacktown Bevilles, picked a few earrings at a great price. Service was great (thanks Eileen). Don't usually buy jewelry but happy to go bad there for another bargain
1 comment
Beverly J.Bevilles
Good Afternoon Vivienne,
Thank you for taking the time to share your experience with us. ... Read more
We are delighted to hear about your recent visit to Bevilles Blacktown and hope you are enjoying your fabulous new earrings. We will pass on this feedback to the store and their regional manager. Hope you have a wonderful day and stay safe. Kind Regards, Bevilles Customer ServiceSimilar opinion? Write a review on ProductReview.com.au!
Remia R.Sydney, NSW
Would not recommend
We walked in at 4:49pm today at the Narellan Store. Lady was already mopping the floors they still had 2 customers in store which they were okay with but when I walked in with my daughter and sister we were instantly stared down at. When I realised the lady mopping was eyeing us out, I left the store but continued to look from the outside but the lady with the short dark hair decided it would be the right time to speak rude about us to the other colleague working. Mind you after the whispers they turned around and looked at us.
I went in to purchase earrings for my daughter but instead I was given no help and three faces of judgement for no reason.
Will not be back and do not recommend to anyone.
1 comment
Beverly J.Bevilles
Hi Remia,
Thank you for taking the time to share your experience with us. ... Read more
At Bevilles Jewellers we aim to create a positive atmosphere within our stores, however it seems that we have not lived up to your expectations. We are sorry we have let you down. We value your comments, and will follow up your concerns. We want our customers to feel fabulous, and have an amazing experience with us. We hope that you will consider Bevilles in the future and notice a difference. Kind regards, Bevilles JewellersSimilar opinion? Write a review on ProductReview.com.au!
FezSydney, NSW
Would not buy it as they LIE
I purchased a $3000 ring and they selling point was that I will receive a voucher around $300 and I will have 6 months to spend it. Then I decided to buy it but found that it was only for $100 plus it expires within a month. How stupid is that they need to train their staff probably. The diamond I bought might not be REAL as well I will be getting that checked as well because I don't TRUST them anymore. DON'T BUY IT unless you are %100 sure.
1 comment
Beverly J.Bevilles
Hey Fez,
Thank you for taking the time to provide your feedback.... Read more
We understand you have contacted our customer service team via email regarding this matter. We can see that a $300.00 voucher was applied at the time of purchase as this was a special promotion offered at the time. This will be indicated on your invoice. Eternity Points are a reward given to our customers, as explained via email for every $250.00 you spend you earn 10 points which is equivalent to $10.00 and the points activate two weeks after your purchase and are valid for 28 days. Please see https://www.bevilles.com.au/pages/eternityclub-terms-and-conditions for further details on our Eternity Membership and rewards program. Kind Regards, Bevilles JewellersSimilar opinion? Write a review on ProductReview.com.au!
ChristineSydney Surrounds, NSW
So happy to find the perfect gifts
Thank you for the great service at the Penrith store by Maria and Jade. You guys are the best!! Very friendly and took there time to helped me find the perfect gifts.
Similar opinion? Write a review on ProductReview.com.au!
Damien T.Sydney, NSW
Terrible quality jewellery and terrible repairers
After getting my 9 carat gold curb chain repaired twice it broke again in the exact same way 2 weeks later. The spring in the clasp was mislodged and the chain was never taken off in those 2 weeks, I still have all the parts and am going to take my complaint to the accc, especially after hearing the atrocious problems people have been having. I also went to zamels who told me how thin the chain and clasp were as well. They also didn't return my receipt or box that it came in when I sent it for repairs, it came in a plastic bag
1 comment
Beverly J.Bevilles
Hi Damien,
We're deeply sorry to hear about the trouble with your chain. ... Read more
We stock a variety of chain in different styles. Some are thick, others fine or dainty. Due to their nature, some are not suited for arduous or every day wear whereas others are more durable. All chains are unique and must receive the proper care to ensure they retain their value. Whatever is the case with your chain, whether it be a fault in the manufacturing or otherwise we would like to assist you however we can. We'd like to have your piece assessed by an independent jeweller so we can determine the nature of the fault. Please call or email our customer service team on 1300 797 949 or customerservice@bevilles.com.au so we can help arrange this for you. Kind regards, Bevilles Customer ServiceSimilar opinion? Write a review on ProductReview.com.au!
Questions & Answers
Sorry, there are no questions about Bevilles Physical store but you can read 6 questions about Bevilles.
Details
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.
Vince
I had the same problem. They are crooks