Bevilles Physical store

I’m a regular customer to Bankstown Bevilles for more than 6 years and I was so happy with all the staff working there, but yesterday morning there is a big manager (1st tike see him in the shop); it was 9:09am and the door was locked and this guy… Read more

was inside the store still sorting some jewelry inside the cupboards and I was standing at the front for about 10mins waiting for him to open the door. Finally when he opened the door amend I entered the store he didn’t even say hi or good morning, I felt this guy doesn’t have any customer service manner and I found out his name was ‘Garo’ I was so frustrated as I was in rush to go to work.

I entered Northland shopping center Beville's, and one of the staff, Iman she is incredibly helpful excellent customer service and very professional on what she does. she looked after me very well and served us with ultimate care ill definitely be visiting very soon again!!

Happy Seiko buyer – Don't look past these guys buying your next watch,very helpful friendly and willing to negotiate and price match or beat others unlike Angus and coote and others,,,11 out of 10 Show details

Great service – I purchased some jewellery from Bevilles at the North Lakes Qld store. The service I received from Dee was amazing. Nothing was too much trouble for her, she showed me various rings and necklaces and I was finally able to make a decision. She was so patient and it was a pleasure dealing with her and other staff in the store. There was no… Read more

pressure when I was taking so long to decide. I am very happy with my purchases and will return to the store another time.

Bought earring for my daughter as present. It turned out to be such poor quality product that it cracked during daily usage putting it on and off. My wife took it to the store waiting for half month and it came back with different damage that made it worse. The store manager told me it is not under warranty. The reality is that they damaged it on purpose so that they don’t need to repair it and claim the damage was caused by daughter. Show details

No stars, I am not surprised the Adelaide store has closed down. Terrible service, totally ignored. I had $400 in purse to spend. I was invisible to staff that were not busy. Went to a different jewellery store in Rundle Mall. Very disappointed. Show details

I bought an engagement ring just over 12 months. Nothing but trouble 1st I got it resized and the jeweler dipped it in white gold instead. After weeks of arguing I got a replacement 6 months a diamond fell out of the band, replaced under warranty Now the main stone part has fell out, apparently not under warranty $200 to replace and fix the claws. Just over 15 months and need fixed!!! Show details

I have bought a Seiko which for $500.00 from the Bevilles store at Miranda from day one the watch was faulty not keeping the right time after 3 months of purchase Itook it back to the store the girl or shop assistant did not want to help me with the problem and she spoke to another girl and told me will send it away come back in 3 month i told… Read more

her I want my money back she said we can't refund you missed out by 2 weeks the experience will people i will never go back to this again stay away Bad news.

Very disappointed – Bought a ruby and diamond ring for my daughters 21st in July and in November one of the diamonds had fallen out. Took it into a store and they sent it off to be assessed and we got a phone call saying it wasn’t a manufacturing fault. Ah huh!?!? How can that be? Have to pay $95 to get the stone replaced! Obviously poor quality!

"WORST EXPERIENCE EVER" – Dealing with Beville jewellers in particular "DEBRA" from Westfield Marion store. This place is a joke and the store manager a bigger joke!!!.. be warned people stay away from this Bum outfit!. Unprofessional, unhelpful and inferior products. Show details

TERRIBLE CUSTOMER SERVICE - STORE AT FAULT – BEVILLES LIVERPOOL WESTFIELDS NSW STORE If you buy something with cash, make sure that you check your receipt is the correct receipt. I recently purchased something from this store and wanted a refund. Unfortunately (for me) the store had given me the wrong receipt, someone else's visa purchase for a lesser amount. The Manager, [Name Removed],… Read more

was extremely rude and abrupt and refused to refund my item as I "didn't have a receipt" and there was NO record proof of my purchase in their system, so therefore would not refund my money. Terribly customer service. Rude staff. Store at fault.

Poor terrible customer service – Terrible poor customer service I was at the Miranda store to purchase a 14CT white gold cross with chain I walk in 9.30 there was 3 lady’s chatting no one approached me I had to ask one of the lady’s what I was looking for She wasn’t interested to serve me as they where talking about they weekend She told me they didn’t have any and I explained… Read more

to her that there was a lot on line her response was Well on line it is different I just thank her and walked out to Goldmark and spend my $700 dollars What a disgusting customer service I will not go there again

Charlestown store are thieves – Took my dad's watch in to be fixed under warranty gave the DOP and told them it was burning out batteries 3 batteries since April to November. I have proof of other transactions on the same day we purchased this watch for cash. That was the 1st problem obviously the girl put the money in her pocket. never was given the box or the warranty they… Read more

asked me for upon return instead they denied selling me the watch and said i purchased it elsewhere. So my 92 year old dad got ripped off by a bunch of thieves. These people are not honest and should not be in business. they offered nothing but to take more money of me no customer service skills at all.

Poor customer service/support and make own rules that constitute unfair conditions – As a disabled person who can’t get out and about as they once did, upon having an unplanned outing decided to go look at some jewellery sales. Found a beautiful necklace that I wished to purchase for myself. I asked if they still did instore layby these days and for sale items as it has been quite a while since I have been out of the house and… Read more

partaking in life in all its current forms. They said yes, the sales clerk stipulated it was a 20% initial deposit and we asked them to calculate what that was. Then they just said it was fortnightly payments and a non refundable $5 layby fee before printing a docket with the payment schedule in which they asked me to sign, once that was complete they handed me the receipt and a ‘layby’ docket and sent me on my way. Now it’s day 75 of the four month layby time period and my circumstances have changed and unfortunately I can’t complete the layby. I’ve tried to cancel it only now to be indebted to have to give up the full 20% deposit as according to them it’s been 90 days when telling them I’m well within that period I was still denied. Their layby terms were not explained at all in person in full by the sales clerk at the time of entering into the layby contract nor are they consistent between the layby terms envelope handed out and to the “full terms” on their website looking at them retrospectively. Therefore they are not clear, concise or easy to follow/read and hence not legally legible - in my opinion falling under misleading and deceptive conduct as it sets up false expectations for the consumer. Important factors to the supplier (bevilles) as in you can only receive a full refund with 14/30 days (again not clear as they have two seperate terms regarding this and therefore you are only entitled to store credit) was omitted from the sales pitch, which as a consumer entering into 3+ months layby to pay off said item in reality voids the purpose of entering into a layby and had I had known on the day I would not have taken out the layby. All this information was hidden in fine small print in white and difficult to read. If you go onto their website again you are met with inconsistencies regarding the layby terms but that’s ok as they have a disclaimer that they are allowed to make those “mistakes” and you the consumer are still bound by the agreement terms regardless. I have never heard of this as everyone know and understands that you can cancel a layby at any time and all you are reasonably expected to pay is the non refundable fee in this case $5. I was under the impression suppliers cannot force you to only receive store credit - again had I known this prior to entering the layby as this is key information by way of the supplier I would not have done so. This is unfair practice. I will never shop with Bevilles ever again. Reading competitors layby terms it highlights even more unfair practice as they simply comply with standard terms/agreements that most consumers are accustomed to, again highlighting the need for full disclosure of key facts to consumers before entering into the contract process. Imposing a short window of time for full refund on a four month layby voids and undermines the purpose to which entering into a layby is for. In this instance they should just have one clearcut term of the non refundable amount should be the 20% to begin with and not have terms and conditions not explained, that are contradictory and in a size and font that is difficult to read and on the website a disclaimer that voids any responsibility on their behalf. That is unbalanced and in favour of the supplier only putting consumers at financial disadvantage. The store should have the availability of a sign on display regarding the full terms on offer so consumers can make an informed decision if the sales people are going to willingly omit these key factors. It’s geared for a win/win for the supplier and lose/lose for the consumer.

Suzanne was helpful – Suzanne answered my questions in an open and honest way. She provided information booklets on quality aspects of products. Suzanne adjusted a price for me. She was someone i would return to. Show details ·  1

Engagement ring diamonds falling out after one year – We recently had to take my wife’s engagement ring back to Bevilles at Penrith as a diamond fell out of the ring about a year after the original purchase date. We purchased the care plan for the ring which stated that if diamonds fell out due to a manufacturing fault, they would be repaired/replaced as part of the care plan. Well of course Bevilles… Read more

has said the diamond fell out due to misuse of the ring. The staff were unable to provide evidence of any misuse. They made us pay $100 to get the diamond replaced this was despite one of the staff members saying that it was a good ring and that diamonds shouldn’t be falling out this early on. The ring was well looked after. When ever it wasn’t being worn it was placed in its case that it came in.

One of the lady’s who we dealt with who I assume is the store manager has no idea how to deal with customers in a polite manner. She showed nothing but hostility when we first walked into the store for assistance.

If you want an engagement ring or other piece of jewellery that you want to wear for the rest of your life. I would recommend walking straight past Bevilles and going straight to one of the “professional” jewellers in westfield penrith like Michael Hills, Prouds or Goldmarks.

Because a well look after engagement ring losing diamonds after a year is not ideal. Thanks Bevilles.

PRODUCT NOT FIT FOR PURPOSE – Bought a pair of earrings at Christmas from Greenhills, Maitland(so called 1/2 price $149). Wore them for the first time on Xmas day and both fell out of my ears (clasp consisted of through the ear pole with the end dropping into a "U". Luckily someone noticed so they were no lost. I took them back to the store and was offered another pair. I… Read more

chose a similar pair, for an extra $39 thinking the more you pay the better they are, same idea total now $188. I did note that again the clasp was very weak but was assured again they would hold. Again wore them for the first time but this time when I got home one was missing. Unfortunately, I hadn't noticed. We immediately went back to where we had been and searched but unfortunately didn't find it. I went back to the store to complain as I was very unhappy. I told the manager they were not fit for purpose but she wasn't interested just kept telling me she had the same ones and it had never happened to her......what can you do, I'll never buy from there again. Not satisfied with quality of product. Satisfied with first Sale Assistant, but not with the manager on my second visit. Was not interested at all. If you consider I paid $188 for this inadequate 1/2 price product, I can't imagine anyone being happy to pay $376 full price.

Amazing Customer Service – Saleha is a wonderful salesperson in Bevilles Blacktown. I went there only for browsing but bought lot of stuff. She wasn’t pushy at all. Every time I ask something she has a beautiful smile on her face. She is an asset of the company. God bless. Will definitely come back for my necklace too. Show details

Bevilles told me it was 9ct solid gold bracelet, untrue, it was silver filled gold plated & turned black after 1wk wear – Paid $799 for what I was told was a 9ct gold bracelet at Narellan Store. It went black after wearing it for less than a week. Upon further investigation I found out it was a silver filled, 9ct gold plated bracelet. Why arent you upfront and honest about what you sell Bevilles? If I was told it wasnt 9ct solid gold I would not have purchased it.... that is fraud cause you dont tell us the truth.

The shop assistant/ manager is rude and doesn’t care – I was a loyal customer of bevilles parramatta for numerous years before James left the store. I went back after Covid and found out James had left. The new manager had an I don’t care attitude towards customers. She was rude and her behavior is unacceptable in service industry. I have been in customer service industry for most of my career. This types of attitude is shocking. I won’t be shopping with Breville parramatta anymore. Show details

Bad customer service at Charlestown due to poor quality product – Bought earrings, didn’t wear them and after a month I was going to put them on when I couldn’t work out how to use clasp. Took them back to ask what I was doing wrong and advised one was broken. I did not have receipt because on purchase was told we have all the details in our computer. This was my second purchase from this company so they had… Read more

my details. When he went to put details of my second purchase in he could not find me, they use your phone number. After some time found me but wrong phone number. He put my correct number in. Now this time again can’t find my details, I say how convenient? I said no worries I will show you my credit card statement, just as I did she said she found it, again wrong phone number. I think this is part of their procedure so they can not be accountable. I was told it’s past the return date, so you can exchange or a credit. When I got home I found receipt, yes past return date for change of mind but not on faulty product. I was pressured into taking something I did not want. I had spent $299. I emailed Bevilles and have not received a reply because I don’t want what I exchanged for I want my money back on a faulty product. I would not go to the Charlestown store and the customer service is terrible

Don’t waste your money!!!! – Sales assistants were all standing around talking. The boss sent the junior to serve me. Like no one could be bothered. They don’t know me so don’t judge me. I purchased a $1500 chain. When I asked if there was any discount I was flatly refused. When I looked online when I got home the same chain was $200 cheaper. To infuriate me even more… Read more

when I asked is the chain gold I was told yes. I was to learn online the chain is plated gold, so eventually it will not last. At NO stage did the sales assistant offer this information. As a matter of fact she didn’t say anything at all. For a few dollars more I would have purchased the real thing not a cheap copy.

Excellent – I’m highly satisfied with my purchase. The staffs are friendly and kind . Especially Sara. I will come back for my second one. I’m eying for the big one a beautiful cross.

Worthless Warranty – I purchased a 9ct Diamond Cut Rolo Ball necklace for my wife as a xmas present for $1199. A few months later in April, the chain broke and I had it repaired by Bevilles for $172. Up until that time, it had only been worn about 4 times. Then in August, the chain broke again while overseas and had it repaired again for $100. However, this time,… Read more

about 20% of the balls were lost. On return to Australia, I went to Bevilles store in Keysborough and requested a refund or a voucher to purchase another item within the store. Up until August, the necklace would have only been worn about 6 times. The sales assistant refused to acknowledge that the chain holding the diamond balls was faulty(weak), instead blaming the breaks on wear and tear and refused a refund, or voucher to replace the necklace.

Below is an extract of their warranty:

"If a Bevilles item does not live up to your expectations, and you believe it is in fact faulty, our staff will happily assess the item and work with you on an appropriate solution. We do not cover any loss of jewellery or watches. We guarantee to work towards a fair and reasonable outcome for our customers, each and every time. Suitable solutions may be a repair, a replacement, an exchange for another item or a refund."

No suitable solution was offered by Bevilles, so buyer beware of their warranty claims

Poor quality earrings and rude/unhelpful online customer service – Purchased 9ct gold sleeper earrings, and they caused a reaction with my skin - red, inflamed, unhappy. Online customer service refused to answer if they were alloyed with nickel and responded with words to the effect of "you didn't ask questions before you bought them" and "if you have a nickel allergy we suggest you don't buy jewellery". Complete waste of money. Show details

Bought 3 colors bracelets, very thin and easy to broke. Twice already need to be fix. Won’t buy again!

Keep evaluating – Keep evaluating and keep up with a good service, Bevilles.