Reviewer Photos & Videos
Very happy customer
Purchased a diamond ring online - ordering was easy and postage was fast. Unfortunately, the ring had a defect. Contacted customer service by email with some photos and within three days they arranged for me to exchange the ring for a new one at a local store. The Manager at the Parramatta store was very helpful and in the end I exchanged for an alternative style that I am delighted with. Very positive experience.
Don’t be fooled
Gold faded on $3000 chain,chain was kept in box that it came with and worn only a handful of times on special occasions. Was told this is normal. No exchange,no refund or money back would be accepted on Epping Neville’s behalf. They mislead and are not honest when purchasing products from them and are educated from head office how to avoid any corresponding requests. Never answer phones. Never call you back. [Profane Content Removed]. Don’t be fooled and go elsewhere. Spend your hard earned money on company’s That will honour their warranty. There is nothing good to say about any of the staff or their head office but stay tuned as I have sold the story to current affair.
Disgusting “USED” piece sold to me instead of brand new eye pendant.
I’m very shocked to open box of a returned/used filthy gold eye pendant. I chose it in store brand new and when at home opened it to put on chain it was rusty, scratched up worn looking, loop that chain goes through has black/green inside which is unhygienic. Heartbroken shattered i am.
- Physical store
- Verified customer
Poor Customer Service Blacktown
I purchased a bracelet at Parramatta store on Tuesday 22 December 2020. The human operative gave the wrong item and later when i mentioned to customer service over the phone that they gave the wrong item they said go to Blacktown store.
On 24 December i went to Blacktown store to exchange the bracelet as suggested by customer service on the phone.
The manager at the Blacktown store rudely said that she knows everything as she is the manager and cant exchange it. She spoke loudly and said go to parramatta store.
When i spoke with customer servic...
Good old one on one service like they used to be
Good old one on one service like their used to be.Manager Lily was up to the task and I received a lot more in value than I expected… Terrific to have such an array of options as she led me through everything I could've afforded
Can do better
Overall experience was great apart from when went to pick up the ring been told twice that why can’t find where it’s kept. Even though the sales girl told it’s ready to go.
Sales girl - Dulini was amazing, very friendly, professional and easy to deal with. The others I dealt with were like I don’t care.
Knox City - Worst customer service
Appalling customer service and experience at the Knox store. I needed to return a ring that was initially purchased and paid in full for at another store. They didn’t have it in stock therefore I had to wait for them to have it sent from another store... during that time the stores had closed due to COVID so the ring was sent to the head office who then delivered to me almost 2 months later. I had spoken to head office to notify them of the situation and the reason why it needed to be returned. They were extremely lovely and helpful. They sent ...an email to the Knox store to inform them that I was going in to get a refund as long as the ring was in good condition! I went to the Knox store to return this ring which was UNTOUCHED.... that’s when everything went downhill. The first attendant I saw and spoke to was nice to begin with, I was telling her why I was in the store, to return the ring and half way through my conversation with her she started waiving at people behind me and completely ignored me. I stopped talking, shocked at how rude she was. She then told me I had to speak to the manager. I eventually spoke to [Name Removed], the manager, explained the situation and informed her that HO had sent her an email. Her initial response was appalling, she smirked and said that she can’t take the ring because the refund would come out of her days sales! She then told me I had to send it to head office in order for them to deposit the refund in to my bank account! I explained to her that I spoke to HO and they approved it as long as the ring was in good condition. After a while [Name Removed] then said that she would need to assess the ring, she took the ring out the back, came back to the front of the store and told me there was a scratch on it!!!! I was absolutely furious! [Name Removed] then said she would need to send it to HO for them to assess the ‘scratch’. I couldn’t believe it to be honest, I knew exactly what her intentions were. The ring was sent back to HO, there was NO scratch on it and I eventually got my refund deposited in to my bank account. [Name Removed] intentions was to not process the refund from the beginning and lied about the scratch so that the refund wouldn’t come out of her daily sales... [Name Removed], with the way that you treat your customers and the choice of words you use, not to mention training your team with half decent customer service.
Worst customer service, sale faulty watches and don’t resolve the issue. So don’t trust and buy from them.
Sold faulty watch, didn’t respond to the emails. Worst customer service in store and head office. Product is with them.
- Physical store
- Verified customer
Excellent Service (Bevilles Parramatta - Florita)
Last November 7, 2020 we went to Beville’s Parammatta branch for windows shopping, only to check some good items on sale, during our visit we met a Saleslady named Florita which showed a very good sales attitude and did an amazing job showing us all items on Sale. I asked a lot of questions and she respectfully and professionally answer this in a very nice way, I end up buying a set of jewelleries with convincing power from Florita and of course a good deal and very good product from Bevilles, I would recommend to visit Bevilles branch of Parramatta and look for Florita which is very friendly and good employee of Bevilles.
I met an amazing lady maura yacoub her attitude was extremely professional and she had good customer service skills
I was very happy, recomended the store to all my family ,products were lovely and the prices were very reasonable
Bevilles Blacktown WestPoint are AMAZING!!
Bevilles at Blacktown WestPoint are amazing, you will be smiling from ear to ear from the time you walk in to the time you walk out!
The customer service is outstanding and the employees their go above and beyond help you find exactly what your after if not BETTER!
Also a massive THANK YOU to Rosa from Blacktown WestPoint Bevilles, she done an absolute amazing job helping my fiancé choose the most stunning engagement ring, it is absolutely out of this world!
Scam to charge $80 for resize
Westfield Bevilles Plenty Valley made us wait for weeks after weeks for correct size of ring we chose.
And seems there main intention was to sell a size smaller and charge $80 to resize.I finally got refund.
I checked with some other friends and same experience. Please be cautious of this tactics they use to charge you.
I think even if they have your size they will say no and charge $80.
I will never ever go to Belevilles Westfield Plenty Valley
Customer service at the Parkmore Store was fantastic. Lisa was so professional, efficient, patient and friendly. Very impressed. Thank you.
Fixing a faulty lock in jewellery for 85% of the full price !
My wife had a bracelet from Bevilles rarly used it and found the lock loose sent it to the shop to be checked they called us to quote the cost of the fix which was 85% of the brand new jewellery price ! When we went to the shop to discuss it -Westfield liverpool - staff member was not helpful, not caring . We decided to never buy again from this shop
Don't waste your money!
Purchased an Id bracelet, 3 days after wearing the clasp broke. It completely split in half and opened. Jeweller said it was my fault that I broke. Which was impossible. To replace it cost my $40. Even though the bracelet was only $100. They gave it back to me tarnished. I said I wasn't happy with it and they said they would have to charge me again to fix. I thought It was completely unfair so I left. Now only 1 month after the purchase one of the links snapped. Poor, cheap quality. Not worth your money. They blame you for the quality if it brakes and charger you. Warranty means nothing
Just happen to pop into Blacktown Bevilles, picked a few earrings at a great price. Service was great (thanks Eileen). Don't usually buy jewelry but happy to go bad there for another bargain
Would not recommend
We walked in at 4:49pm today at the Narellan Store. Lady was already mopping the floors they still had 2 customers in store which they were okay with but when I walked in with my daughter and sister we were instantly stared down at. When I realised the lady mopping was eyeing us out, I left the store but continued to look from the outside but the lady with the short dark hair decided it would be the right time to speak rude about us to the other colleague working. Mind you after the whispers they turned around and looked at us.
I went in to purchase earrings for my daughter but instead I was given no help and three faces of judgement for no reason.
Will not be back and do not recommend to anyone.
Would not buy it as they LIE
I purchased a $3000 ring and they selling point was that I will receive a voucher around $300 and I will have 6 months to spend it. Then I decided to buy it but found that it was only for $100 plus it expires within a month. How stupid is that they need to train their staff probably. The diamond I bought might not be REAL as well I will be getting that checked as well because I don't TRUST them anymore. DON'T BUY IT unless you are %100 sure.
So happy to find the perfect gifts
Thank you for the great service at the Penrith store by Maria and Jade. You guys are the best!! Very friendly and took there time to helped me find the perfect gifts.
Terrible quality jewellery and terrible repairers
After getting my 9 carat gold curb chain repaired twice it broke again in the exact same way 2 weeks later. The spring in the clasp was mislodged and the chain was never taken off in those 2 weeks, I still have all the parts and am going to take my complaint to the accc, especially after hearing the atrocious problems people have been having. I also went to zamels who told me how thin the chain and clasp were as well. They also didn't return my receipt or box that it came in when I sent it for repairs, it came in a plastic bag
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