Beyond Bank Branches

Fees! Fees! Fees! Fees! Fees are all this mob care about. No other bank (other than this mob) charge you a fee if a Visa purchase fails, no exceptions! To say no to a transaction costs them nothing. Conversely, if the transaction succeeds, it’s free. How is that in anyway fair? Either way, the merchant’s bank processes the transaction and asks for… Read more

clearance. Exactly the same process for both. Send money to someone also with BB and guess what? There’s a fee for that! Use an ATM and guess what? There’s also a fee for that too! Deposit money into your OWN account at a post office? Guess what? Fee goes with that too! Put your PIN incorrectly at an ATM? Fee there too! Go to a branch, try to use the ATM? It’s not working! Go inside to withdraw your own money? Nope, fee goes with that too.This mob and their fees fees fees make the big 4 look good.

I once took this mob to court over their disgusting fees fees fees.

I also took out a Landlord Insurance Policy, a gift card was supposed to be sent to me for taking up the offer. Never saw that gift card, either.

Beyond Bank, aka United Credit, was suggested to me by a trusted friend. I regret that decision.

They claim the bank is customer-owned. But customer service is non-existent at this place. I tried to open a bank account for my family trust because I have several accounts with BB and BB claims to be ethical. And what do I get in return? No clear reason as to why they won't accept my application except a passive aggressive reference to the risk… Read more

of money laundering. The staff are rude, unintelligible and incompetent! I got asked what I wanted to use the account for, why I was thinking of changing banks, how much money I had and why I want to bank with Beyond Bank. I've been through less intimidating job interviews! Clearly the staff at BB are trained to treat customers as though they're doing us a favour by even considering to open a bank account for us. I think the real reason they refused to open a bank account for me is because they couldn't be bothered nor do they have the skill to read the trust document. I'm done with this "bank" and moving everything to Commonwealth. So what I've done is empty my personal bank accounts with them and I will leave them inactive. I refuse to deal with this "bank" any further. BB is about as ethical as the big 4. But at least the big 4 treat customers with some respect. Unfortunately, I have to leave my meal and entertainment salary sacrifice account with BB because I have no choice. But that's ok, because this card enables me to use this bank's facilities free of cost with limitless withdrawals for $110 per fortnight deposits, and I don't have to deal with the rude staff, so I'm not bothered.

You've lost a customer and I won't be coming back. And I'll be telling everyone I come across to avoid you like the plague. Not unless they enjoy having their time wasted, being insulted by supercilious and impertient staff, staff who don't understand banking, refuse to understand their customers needs, being kept waiting and spoken to like an idiot.

I’m giving Beyond Bank 1 star. After careful consideration, I’m giving Beyond Bank 1 star. Their service was deeply disappointing. While they claim “we must take all aspects of a customer’s needs into account,” their rigid customer service approach feels dismissive. There are much better banks to bank with.

After 9 years together I finally married my fiance. We moved to a new house and so began the process of updating my wife's details ! Unfortunately, she developed Alzheimers and I ended up doing everything on her behalf. Host Plus took almost 2 YEARS… Read more ·  1

to get the details changed ! (My hair turned from gray to white in that time.) Suncorp took only 4 months.

So, it was a fantastic surprise that Catherine from the Cannington W.A. branch was able to do Everything in 5 HOURS (and that included transferring the money to a new bank) ! I was treated like a human being and not just a number. If we lived nearer, then Beyond Bank would definitely be my choice of Bank for all of our dealings. So nice to find an outfit that was more interested in People than Bureaucracy - well done !.

I want to highly recommend and thank the staff at 100 Waymouth Street, Adelaide. I needed help with a transaction that could not be done online. They were very helpful and thorough and the transaction was successful completely in minimal time. Thank you to everyone in that branch. Show details ·  1

LETS FIND OUT – I just opened a account with Beyond to use a term deposit.The staff were friendly enough and answered my queries no drama. I have just read some reviews alot of unhappy clients.I feel little nervous but i will have a crack. Hopefully all will be ok. Show details ·  2

Beyond Bank were awesome! – Michela from Beyond Bank was fantastic. It was my first new car and she guided me throughly through the process and promptly provided everything I needed to get my car a bit quicker. I highly recommend seeing what Beyond Bank can do for you. Great rates and high quality customer service. Thank you Michela. Show details ·  1

8 Year Summary. We were $15k in arrears. Caused by severe financial impact as a result of and aftermath of the GFC. *ANZ Bank forgave an amount of $2k *NAB an amount of $5k. CBA an amount of $35k. BUT... BB referred us to the Supreme Court of South Australia. BB failed to provide the Court with our true Financial Position. We had not missed a… Read more

payment for 10 years. During a face-to-face meeting with the CEO Executive, we were told that the Bank had no appetite to carry out a thorough investigation into any of our many complaints. BB potentially broke the Law. BB has failed to provide any response to the matter. The objective of this review is to warn others to be very careful in any dealings with Beyond Bank. We are grateful to have Product Review as a forum for our warning to others.

Contents Insurance Advised them in WRITING I wanted to cancel policy as theirs, ''lacks value'' TWO WEEKS IN ADVANCE. But hey, what did they do? They TOOK OUT THE PAYMENT for that next month DESPITE MY EMAIL!!!! HOW DARE YOU BEYOND BANK!! Im told that I NEED TO SPEAK TO THEM BEFORE THEY WILL ALLOW YOU TO CANCEL!! I dont remeber reading that in my… Read more

policy. YOU GOT A NERVE BEYOND BANK and after my call I find I might have to wait upto 10 DAYS to get it back! Took it out in a split second but upto 10 days to get it back! Your a disgrace Beyond Bank. I dont need to SPEAK to any of you to cancel. Your cheap tactics are so you may be able to TALK PEOPLE OUT OF CHANGING! Maybe if your bank rates/insurance werent so mediocre and uncompetative you wouldnt have these issues.

Ring in nose – So I went to rockingham beyond bank today to withdraw the Max off $3000,to be told buy this thing with a ring in her nose and tatts over her arms that the Max was $2000,I said really how long has this been changed for,the thing said 2months, I said well the last 4 days I've been taking out $3000 everyday with no problems at all from this and different branches where do you clowns find these lieing animals. Had enough off beyond bank

Customer service has declined – I'm not sure what has changed, but the customer service has really declined. It took eight weeks for my new bank card to arrive in the mail. During that time, the branch staff told me I would need to drive 25 minutes to another branch for in-person assistance, as they don't offer face-to-face service. This wouldn't be an issue if my card had arrived within a week, as it used to.

Australian Financial Complaints Authority INTERVENTION REQUIRED – For the last 2 Years I have been in a Dire Frustrating and at Times exceedingly distasteful argument with this bank when I fell ill and asked them for Help, after 6 years of always being in advance of my Loan, so much so I needed to contact AFCA to intervene to get BBA to finally come to the table of negotiations and then they continued to deny any responsibility we are still arguing, Stay absolutely away from this Organisation

Terrible bank for personnel loan – I have applied Personnel loan; they took three weeks asked and so many documents. Still requesting documents. I withdraw the application. Show details

Disappointing experience – My recent closing of a Beyond Bank account is cause to reflect on the experience. The account was part of a management plan our parents set up for their estates. With their passing my interactions with the Beyond Bank Estate Department was not easy and reflects a common complaint from other reviews. Our mother spent time in aged care and one… Read more

daughter took it upon herself to remove and cancel her Beyond Bank card. It only had $50 credit we kept topped up for her to buy coffee and treats on bus outings. In firm and clear terms our Mother instructed the daughter to return it. It had been removed and cancelled without her authority. Beyond Bank and all three POA agreed it was to be returned but shortly afterwards the daughter changed her mind. Our 93 yo mother told me she ‘felt diminished’ by the action and that Beyond Bank had changed their mind to support the daughter. At the time our mother had over one million dollars in a low interest account with this bank. Mother had never lost any funds from the card and if there was a loss it would have been limited and insignificant. I attempted to pursue the matter and found the secured Beyond Bank email communications had been deleted. They advised it was standard practise to delete secured email after 2 months. That was not in their PDS and I considered it legal correspondence I could rely on and I required it to be restored from backup. After some months they informed me they were unable to do so. Both our parents had been a long term customer from CPS Credit days over 30 years ago, eventually taken over by Beyond Bank. My experience is Beyond Bank does not act at a minimum standard expected of a bank regardless of their self promotion they upholds community standards. Failing to respect an elderly loyal long term customer by allowing her the small dignity of having her card returned was just ‘Beyond’ them.

Shocking – Do NOT recommend. Would not allow me to withdraw 40k of my own money. Was told I would need to order it, so did so, but when I went in to collect it, they wouldn't give it to me. I was there for 2 plus hours debating it and eventually said I would come back on Monday of the following week, giving them more time. I went back on the Monday and got… Read more

more of the same questions I had already answered. They wanted to usher me into a room where they could shut the door. I opted to leave I transferred the money I needed 5k at a time to another bank. I probably should have called the police, it felt like a form of theft

Disaster of banks – If only we could give a -5 star rating for this review as Beyond bank is the worst bank ever! The construction and home loan team are absolutely terrible and the communication is very poor. They have sent out refinanced money to wrong accounts. Spent our savings without asking instead of using the loan money to pay for parts of the build and have… Read more

done this several times. After all money has been released from the loan they still calculate numbers and spend our money we have placed in an account to make a repayment for the same loan. Now we are half a repayment behind before payment is due and we have to come up with That. Absolutely terrible service and can not wait until our house is built so we can go to another bank and leave beyond bank!

Extremely poor service very difficult to get a personal loan – Been with beyond bank or no back in the day as United credit Union all those years ago I was an apprentice chef making 500 a week and I took out a personal loan for $5,000 improved forum and now I'm a chef de partie making clearing 1300 a week when to take out a personal loan for $6500 employed at one place for over 4 years and my new place for 3… Read more

months and 2 weeks took out a application for a personal loan I was rejected apparently my credit scores bad but it's nearly 700 what quality is very good I haven't defaulted for over 5 years or Mr payment I repaired my loan for 2 year was $80 a week I was rejected because my employment history was incomplete I haven't been with my employer long enough online there minimum theme for full time is 3 months qualified step 2 rejected for not having savings in my account but may have to pay all my bills on time and so forth $80 today's money is it's nothing for some strange reason day think that's gonna make me in poverty and I won't be able to afford make repayments that is bulshit that bank is crap I would not recommend them to anyone

Car Loan – Assessment and approval in 5 business days, with low-interest rates and flexible repayments. The entire car loan process was a hassle-free experience with mostly email communication and online documentation. Great service and communication by Sarah and the team at Port Augusta branch. Keep up the good work! Show details ·  1

Banking at its best – I love being a part of this bank, from the start of my experience 12 months ago to now, this bank offers great service both in person and on the phone. Friendly engaged staff, welcoming branch, I’m glad I switched. Marion SA branch to be commended. Show details ·  1

Banking - The Way it Should Be – Once upon a time, you could visit your Bank and speak with a Customer Service Officer. Or you could phone your Bank and speak to a Customer Service Officer, and very quickly have your concerns and questions answered. Sadly, that hasn’t been the case for many years now. You could die waiting for your Bank to answer your phone call “that is so… Read more ·  1

important to us…..” ( a Call Waiting time of 1.5hours is unremarkable!). And for all but the simplest enquiries you may need to make an appointment for “next week! But Wait - Have you heard of Beyond Bank? If you haven’t, and you’re serious about Bank Service, it’s about you tried them. You’ll then experience Banking ‘the way it should be’ - you know, the way Banking used to be! I can personally recommend the Cockburn Central Branch and it’s Team of real Customer Service Officers!

Deceased Estate – I just lost my Husband on the 2nd of December. I went In to their Westlakes Branch on the 28th of December and asked the Staff member exactly what she needed. She told me a copy of my Husband's Death Certificate and a copy of his Will. I received a copy of his Death Certificate on the 29th of December. I took In the paperwork and gave It to the… Read more

Staff member. I went to make a purchase with our Credit Card on the 30th of December only to tell me It had been denied. I thought ok I must have put the numbers In wrong. So I did It again. Again It was denied. So I rang the Bank only to be told that our account had been FROZEN as that's what they do with a Deceased Estate. I told her that no one told me this and I was In the Bank twice In one week. Oh I'm sorry about that. Well I'm sorry that's just NOT good enough. So now I have to take my Sister Into the Bank as she Is our Executor and get her to get our account unfrozen. It would have been good to be given this information before I left the Bank on a long weekend. The Banks Moto Is we are for the customer . I find this very hard to believe considering that they don't even communicate with their customer . I even took my Husband Into this Bank In late October early November and what I thought I was doing was making It a joint account obveously I was not !!!

Car Loan Application was so smooth and easy! – Tammy was just the best! We originally applied for a car loan with IMB, who contacted us 3 days after we submitted our online application and asked a lot of requirements we thought were a bit unnecessary. Got conditional approval and even processed the comprehensive insurance with them, we were nearly on the last step of the application when we… Read more

were told I am unable to apply for the car loan for not being a permanent resident. It was a shame and wasted time as we were in a rush provided our car is already waiting for us to be picked up! We tried Beyond Bank and they have no issues with me applying provided it is a joint car loan with a citizen, permanent resident!

We applied Sunday night, Tammy took our car application Monday afternoon, got conditional approval Tuesday morning, had a video call with Tammy (who was very professional and friendly!) to verify our identity, and processed our Comprehensive Insurance with them (which was a lot cheaper than IMB's!), and got the loan contract and money released on Wednesday morning! That's just crazy fast! We are now on schedule and picking up our car tomorrow and we can't wait! We will definitely recommend Beyond Bank to everyone!

Could Not Have Been LESS Interested in Helping Me When I Lost Money via a Scam – I can only surmise that this bank gets such great reviews based on some kind of mass-formation or Stockholm Syndrome type of thing in the way so many businesses that rip people off seem to get such outstanding, non-critical reviews these days. I was subject to a scam and despite having the miscreant’s actual bank account details, through which… Read more

they could easily have been traced, the staff at Beyond Bank were unhelpful and dragged their feet, advising me their “investigation” (doing what exactly?) would take 30 then 45 days. When I asked what was being done about it the woman in the branch stared at her screen for 5 minutes before walking off to attend other business, then returned to it before giving me a totally unconcerned and non-committal response making it clear they were not exactly blazing a trail to tracking down my missing funds. My pointing out all the signs warning about scams fell on deaf ears. It would’ve saved me time if they’d just been honest about it - "no, we couldn't be less interested. Please just go away". If they were really serious about putting customer needs first they’d reimburse the funds then in their own time pursue matters with the other bank. To reviewers: yes I know it can feel good to leave positive reviews but big corporations do not care about you and honest criticism can at least go a small way to help keep them honest and accountable.

Customer service to perfection – I have called for assistance twice and have to say the customer service is amazing. I can honestly say it's the best I've experienced in any field. Thank you so much. Show details ·  1

worst customer service experience - NEW Account holder – staff do not know what they are talking about. 3 different staff 3 different answers. then the male teller stood up as if to be tough. seeing how hold up to me in a fight... I walked away. this is by far the worst bank. not to mention they have no branches. the manager told me because i was upset with a 48 hour delayed transfer, that they no… Read more

longer wish for me to be a client of their's (CHATSWOOD, SYDNEY, NSW). The excuse i received is... it is the other banks fault.. first 24 hours with Beyond. The online portal is scrappy at best.

Great Customer Service – I’ve been with this bank for about a year and I have had no issues so far. Any problems I had were solved quickly and easy thanks to the hardworking staff. Show reply

Beyond Bank, Clare South Australia – Been with this Bank for beyond two decades and always found this bank reliable helpful, also very good at spotting suspect payments and and stopping them, when it has happened they sorted it and reimbursed me, this process was simple and timely. Their service has always been very friendly and helpful. Show details ·  1

Beyond Bank Port Augusta – We have just shifted our personal and business over to Beyond bank, Port Augusta. They have been so good and gone Beyond (no pun intended) Kate H….n has put everything in place and all on time for our change over. All the staff are friendly and helpful. Show details ·  1

No problems at all – I have been with Beyond for years now and I can't think of anything to complain about. Always polite and helpful in any dealings. OK by my me and my rellos Show details ·  1

Very good – My Beyond Bank branch is in Parabanks, Salisbury, SA. I have been with them for 32yrs, I joined when it was known as CPS Bank on Ann St. Salisbury. They have always been helpful to me over the yrs and the staff has always been lovely. I will stay with them for as long as I can, I am now 72yrs. Show details ·  1

Managers and staff – I've been with Beyond some 40+ years. I have always had a great relationship with my mangers. Scott and his staff has been understanding and of great assistance and so helpful. Show details ·  1