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Beyond Bank Online

Beyond Bank Online

3.5 from 8 reviews

See the Best Banks in 2019 as rated by Australians on ProductReview.com.au.

Reviews

(5)
(0)
(0)
(0)
(3)
  • Topic
    • Loan Application (5)
    • General Transactions (4)
    • Credit Card Application (1)
    • New Account (1)
  • Transparency
    4.1 (7)
  • Customer Service
    3.8 (8)


Security and customer service is a joke

published

I transferred a small amount to verify Osko would work for a transaction, and then tried to do the full amount. BB blocked my account and I had to wait until the next business day to get access again, which can be a long wait for a weekend. If they are going to do this, offer after hours support or offer some means to verify the transaction, possibly from another device, but a full lockout with no explanation !?
Took me 3 attempts to contact customer support on said business day to resolve the issue after long winded phone support and call backs.

Customer Service
TopicGeneral Transactions

tomvrrm

tomvrrmMetropolitan Adelaide, SA

  • 2 reviews

Another corporation who loves f+cking everyone over

published

Signed up with this company, you cant login. You'll follow all their cues around trying to reset your password because the one they gave you wont work, and you cant even do that.
Never use them!

Transparency
Customer Service
TopicCredit Card Application, General Transactions and New Account
Belle Thomas

Belle ThomasMetropolitan Adelaide, SA

Best bank ever!

published

My daughter has been shopping around for a car loan.
Other banks had been dismissive and uncaring but Beyond Bank was AMAZING!
Empathetic and supportive and talked to her not down to her. Don't go anywhere else, these guys are awesome.

Transparency
Customer Service
TopicLoan Application
Liam M

Liam MGreater Melbourne (Inner), VIC

  • 6 reviews

Car Loan Ordeal - Big Regrets

published
Transparency
Customer Service
TopicLoan Application

SY K.

SY K.South East Queensland, QLD

Car loan

published

Unfortunately my bank couldn't offer a competitive package for a car loan. After several weeks of researching I ended up going with Beyondbank. 1.5 years later and I've paid it all off. From start to finish my experience has been a painless process. Pleasant and professional!

Transparency
Customer Service
TopicLoan Application

Phil

PhilSydney, NSW

  • 4 reviews
  • 1 like

THE BEST BANK I HAVE EVER DEALT WITH !!!

published
Transparency
Customer Service
TopicGeneral Transactions and Loan Application

Rom

Rom

  • 3 reviews

Great personalised service not available through the big banks

published

I dealt with a person on the phone for a car loan and all I can say is the rates were fantastic and the person went above and beyond to ensure I had the car within a matter of days. Awesome and easy to use online banking system as well.

Transparency
Customer Service
TopicLoan Application

Always receive great service

published

Went from one of the big banks to Beyond Bank two years ago and have been very happy with both service and rates. Customer phone service is always efficient and helpful.

Transparency
Customer Service
TopicGeneral Transactions

See all Beyond Bank reviews

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