Beyond Bank Online

On hold for 30 mins then on line talking to them for 40 mins giving them all my details & they tell me they can’t verify my voice!! Can’t access money if you live interstate & they won’t email you anything! Show details

Couldn't open account online because of "Error" on their end. So I called and asked what the error was. I was told because I had an account with them before now closed I couldnt bank with them again. How arrogant!! There are many other banks to choose from. Their lost Show details

Beyond Bank says in their splurb that they're about 'Exceeding Your Expectations' and 'Going Above & Beyond' for their customers. I tend to disagree; let me explain... Whenever I phone Beyond Bank I'm told by their automated answering service how 'busy' everyone is and that my waiting time will be 15 minutes. On the surface this may sound… Read more

acceptable, however once the 15 minutes are up, I'm told yet again that there's a waiting time of 15 minutes, and so on.....after an hour+ of waiting on the phone, I'm still told there's a waiting time of 15 minutes! I think this attitude of Beyond Bank is insensitive (if not cruel) towards their customers.

Further to this complaint, there is a risk on my end when opting to receive a call-back service from Beyond Bank, ie. I have no way of proving the identity of the caller, who proceeds to request every item of security from me, short of what's the contents of my deceased mother's handbag!

Is this caller, who only provides their first-name, a [Content Removed]?

How can one prove the caller is not a [Content Removed] with [Content Removed] intent?

Is this what is meant by 'Above & Beyond' customer service?

I joined Beyond out of recommendations and I was looking for face to face etc. Couldn't fault them at the start they joined a larger bank and it went downhill, questioning all my transactions. I went to Bali and was not able to access funds abd yes… Read more

they were notified prior to departure to allow my card use overseas. The service was not quick luckily we had some cash to last the 3 days without card access. Recently I paid for another trip overseas and after declining my transaction 4-5 using my Visa, contacted the hotel to pay direct. Nearly 1 month later and funds out of my account the Hotel hadn't received my payment! All because I paid in Australian dollars and spelt the street address with a not e. I requested the funds be returned and made a formal complaint with AFCA. Totally disgusted with the service monies came back less the astromical service fees. Looking for another bank

So, I am salary sacrificing, try to use the card, no, won't work at Woolworths, no, won't work to pay my energy bill, no, won't work to pay my rent, confirm card activated with bank. Then try to add it to wallet, no, that's not working either. I wish we had another option for salary sacrifice, I would choose any other option outside of beyond bank. Show details

Worst bank ever, no customer services, person on phone have no information and have only one answer go to branch. Bank closed my account with money in without any notification unless i find out myself. I called the customer service and the lady was soooo rude and told me to go to the branch and get your money….she literally ordered me and treated… Read more

me sd if i am a criminal…..Its a scam bank, please avoid. Dont get trapped with their tagline that it’s customer owned. Better go with a reputable bank.

Push notifications not working in mobile banking. I’ve been trying to access help to troubleshoot for months now with no response. I’m a life member so that’s what twenty years of loyalty gets you at Beyond Bank. Who’s paying for their CANSTAR awards, then? They’re not being won because of superior digital functionality or customer service. … Read more

This bank is going down the toilet. It used to be a financial institution of which I was proud to be a member, now it’s just as big a joke as the rest of them.

Lots of calls and wasted time with automated menus. Requested call back,no call. More time on phone only to have the customer rep talk over me and miss key points of my enquiry so was unable to resolve. Can’t recommend this service.

Edit: Since my review, Beyond Bank have contacted me and (I hope for good) rectified the situation. I have been a member for 40 years. I have recently encountered incompetence and a lack of consistency when arranging Power of Attorney for my father upon my mother's death. I gave the required documents to the branch, and was told, that's… Read more

everything we need. Phone call the next day, we need this, back to branch, 3 times in a week for extra items. Made a complaint over the phone, assured there was only 1 more document needed and could send via Internet Banking secure message, which I did. Now I receive a message saying they can't accept via Secure Message. I was at the branch location yesterday, could have brought it in, but had been told I could use Secure Message. Now document I have obtained (from a Doctor with their stamp) is not good enough. Every time I provide what they ask the goal posts move. I have no confidence left in their ability to manage accounts, and importantly people's money. As soon as I have my father sorted I will be moving my banking after 40 years of membership.

Exceptional service! A special thank you to Mr. Aman for his wholehearted support in securing our car loan approval. The entire process was incredibly smooth, and we received approval in just three days. We truly appreciate Aman's dedication—he is a real asset to Beyond Bank. Thank you, Aman and Beyond Bank! Show details ·  1

1. I can't transfer money to my daughter's account in the UK using my own computer - I have to go physically into the bank and then they charge me $20 for the pleasure. 2. I have been trying to transfer money to an account for my new car using the same computer I have used for years to conduct business with this bank - now it won't transfer the… Read more

money to the account because their 'system' does not recognize my computer - so I have to go into the branch - which is not open until Tuesday! 3. Tried to contact the bank Saturday afternoon and Sunday - but it's closed till Tuesday and all I could do was talk to a computer generated 'trouble shooter which could not resolve the issues and kept asking. 'How else could they help'. Business does not stop Saturday afternoon until Tuesday morning. 4. I can no longer get bank cheques.

I think their motto is 'Bring back the quill'.

Time to find a new bank!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Beyond Bank. Above and Beyond Service! – Thank you Michael for assisting me with my matter today! You are a credit to Beyond Bank! I love this boutique leading nationwide bank! As clients we still have branches to visit and human beings to talk to, who answer the phone promtly to offer whatever support one needs! I highly recommend Beyond Bank. I am in the SME sector and the personal attention I consistently recieve is truly appreciated! Show reply

Homeloan settlement mess – Lies, no clarity on process, didn't payout as per the signed authority, sent over due letter 6 days after on time payment, transferred my money between my accounts and charged a fee so adjustments were correct on their end. Disgusted. Never ever again. Stay away. Banking ombudsman audit is overdue.

Inconsistent customer experience, long wait times. Challenging to communicate with – Very very slow to get things done. Unreliable and poor customer experience. Its worth paying a slightly higher rate and going with a major bank. I recently refinanced out of Beyond - and they weren't ready to settle on Pexa When I rang their call centre it took over 15 mins to get through

Beyond Woke – Beyond woke, no longer care for their members, too many amalgamations resulting in poorer service. Trying to pay tax bill, but exceeding withdrawal limits - "The daily transaction limit has been exceeded. Please contact us on 132585 to increase" Attempted to do this but after going through 2 minutes of their spiel, was advised estimated wait… Read more

time was 35 minutes. Looking at their website, they've gone overboard with exclusivity and forgotten about supplying a decent standard of customer service.

run...don't do it – The website is a joke. Try to speak to a human .... Good luck Allow 2 hours of stress if you have a question, it's like dealing with telstra Show details

Service – Was told my card would take 10 days to be delivered ,well it arrived 1 day late.Very good service as formy experiencewith this Bank.Keep up the good work for ALL customers. Show 2 replies

BAD CUSTOMER SERVICE – Went to beyond bank belconnen today with my disabled elderly father to transfer money. There was 4 staff members and we had to see all 4 of them before someone could help with a simple transcation. This took at least 45minutes. Terrible customer service, and bad management skills by staff and bank manager. My father has been with this bank for 17 years. Disgraceful.

Terrible service, won’t let me pay my own bills – Have been with this bank for 40+ years, always found them good until now. Trying to pay $6000 bill by bank transfer and BB won’t let it go through. I’ve been through this a few months ago and had to visit the Tuggeranong branch and after much hassle got the invoice paid. Told them at the time that I’d need to pay the same amount again in a couple… Read more

of months and to make a not of it so to avoid any hassles. Well, here we are again and the payment is not processed. Totally outraged as I told them last time that I didn’t want the same hassle, obviously they are too arrogant to listen. Will be changing bank asap as this is totally unacceptable customer service. Be warned don’t use this bank.

Disgraceful mortgage fraud – So far we have paid around $6,000 off our mortgage but only $1,000 has actually come off. Absolutely disgusting, ridiculous and outrageous. Our hard earned money going absolutely nowhere. Should have just stayed with ANZ

Not within a bulls roar of a bank – For the past 18 months I have been attempting to pay bills associated with my duties as executor of my father's estate. Each time I fill in all the details of the online transfer and get to the last step when I am then told that the security of my device or my ID cant be verified. Each time, I am then inconvenienced by having to go into a branch… Read more

and get the money transferred to my proper bank by their staff so I can complete the payment of the debt. Subsequent online complaints (which take 3 working days minimum to respond) revealed that the problem (which they call an inconvenience to legitimate customers!) is due to their 'security algorithm' which they proudly boast has nothing to do with staff. So if you want to deal with a so called bank that seems to have no stable or viable online system, has staff that have no autonomy and has its operations governed by a mystery algorithm devised by some IT nerd that finds legitimate customer's needs an inconvenience - by all means put your money with them.

This bank is suck and scam – My account is permanently closed because no reason! Yesterday when i wake up in the morning and need to do some payment to the owner rent house, the apps can’t to open. And i have money inside $2100. When i call the customer services almost wait 1 hour no one can answer my call! Go to branch and the staff don’t know the issue!!! I need my money back! Show details

BEWARE BEYOND BANK – Beyond bank will submit a credit inquiry BEFORE confirming capacity and will have an affect on your credit rating. This is seriously [Content Removed] lending in 2024. Show details

Great little bank – Have been with Beyond Bank for nearly a decade now and wouldn't move. Service is always friendly and their digital offering is pretty good (it's not as good as some larger banks, but I can do everything I need). I also like knowing I'm banking with a mutual bank and a B-Corp. I Show details ·  1

Do NOT use this Bank! – This is the worst bank I have ever used. My bank account was hacked and money was transferred out of it while I was on vacation. I called to report it, and had to call again 10 days later for an update. I was told that they couldn't find the money and that I wasn't getting anything back. I had the unpleasant experience of speaking to a manager,… Read more

who basically blamed me for getting hacked. I questioned their security and was told they have the best and that I must have gave my information away and then hung up on me. As a warning to others, PLEASE don't use Beyond Bank.

[Name Removed] is the worst person to deal with – Someone keeps altering my review and no action has been done by Beyond Bank to resolve the issue. This review needs to be transparent as there is one person who is a major issue. [Name Removed] is rude and unhelpful. Continually got details wrong and needed to be chased up every week. He eventually refused to refinance investment loan of… Read more

$230,000 for someone that earns $130,000 p/a and renting it for $420p/w as it was "unaffordable". When I asked if I could call as there seems to be a misunderstanding he said simply said no.

Horrible Service – I would strongly advise against using Beyond Bank for a home loan. The customer service is abysmal, particularly when it comes to transparency and communication. I had the misfortune of dealing with Jody, who was unresponsive and unhelpful throughout the process. After waiting for over a month for a response, I had to call the bank to complain,… Read more

only to receive an email from Jody requesting more documents that I had already uploaded multiple times. This level of incompetence is unacceptable, and I wouldn't want anyone else to have to go through the same frustrating and disappointing experience.

Terrible service – They have no concern for scammers using their business phone number and live text line to deceive customers. They don’t send out Correspondence regarding this to their clients. They think everyone just regularly checks their website. They have little regard for customers and their well-being.

Quick finance and great rate – Jarrad from beyond bank helped promptly with our personal loan for a car. He had great communication and was knowledgeable in what we needed. We got a great rate and the money was provided to the car dealer promptly. Thanks! Show details ·  1