BGC Residential are offering reviewers a $100 Bunnings or Coles Myer Gift Card. Reviews can be both positive and negative. Reviews that have been written between June 17th, 2017 and December 31st, 2018 may have received this incentive. (Previous incentives: January 1st 2017 to June 16th 2017 - $100 Bunnings or Coles Myer Gift Card; November 10th 2016 to December 31st 2016 $250 Bunnings or Coles/Myer Gift Card.)
I had all intentions to build with BGC but unfortunately could not proceed with the building contract mainly for the reason I lost all trust in BGC Southwest. We had signed and paid our deposit happy with the Plan and Pre quotation sheet/ contract after signing we had no further contact with our sales rep until I got a text saying please sign there was a error in estimating with two pages of the PQS with no totals sheet or full PQS (which the totals page was written over with the new totals and no new signature) pressuring to sign with the old we cant proceed with out it signed. That was the last contact I had with the sales rep until I had to find him in the display to ask all the questions why all the promised "inclusions" and credits were not written down and to insure I would still get them. Next day i got a text saying the sales rep had been fired and immediately let go. I gave BGC 48Hrs before I had to call to find out who our new sales rep was as I was being pressured from the real estate agent due to the first sales rep putting an offer on the block with 26days finance which was up and i didn't want to get stuck with land and no house. After the new rep was put in place he advised site works were $20000 under priced and all our "inclusions" were pretty much out the window combining this and the lack of contact I felt I had no choice but to pull out which is a hard decision as no one wants to throw way 8 weeks and $2000 all I asked for was my structerre site classification report which I think is fair but even that seems too difficult as it's been a week and I cant even get a time frame for the report out of them. unfortunately I can not recommend BGC Southwest it was a very costly and stressful 8 weeks. I could write alot more but my goal isn't to bag out BGC only to warn others to take care when told things face to face make sure everything is written down and keep copies of all contracts and quotes and dont be pressured into decisions
I have just received my keys to my first home that I built with BGC.
Being my first home I didnt know much about it all.
BGC where more then helpful through the whole experience.
I was able to contact them whenever needed and always got the help or assistants I required with no hesitation.
It was also so amazing how fast my home came along! only 21 weeks.
My house is perfect and I couldnt recommend BGC enough!
Still waiting for home to be complete June 2017 - Oct 2018
I signed up with BGC June 2017 based a lot on the 24week building guarantee for Commodore Homes heavily promoted online. I gave the project a realistic 12month time frame for completion taking into account the land title being issued. It's now Oct 2018 and my home is not complete. 20th July, plastering was complete & a 8-10week PCI was given that has been & gone. This is a 3 x 2 off the plan home on a 405m block (small by Dunsborough standards). I was informed 12th Sept that the moisture in the walls is too high to paint. What is being done about it? Nothing. Reasonable communication is getting me nowhere. A site visit revealed "Soft Crap Plastering" etched/vandalised across a main wall. It looks like the ball has been dropped & no-one is interested in picking it up. Kristy who signed me up was fantastic, she always went above and beyond to get a great outcome 5stars for her. Once the project left her hands it has steadily gone downhill. The site manager cannot determine if the walls will be ready to paint in 2 weeks or January & I am in limbo with no resolution on offer. Would I recommend BGC? No.
We have had such a great experience so far in building our first home, the customer service and support has been fantastic. Prestart was great and we were surprised how great the standard range is. The commodore homes portal is brilliant it’s great to be able to see the progress and made choosing our selections an easy and exciting experience. Definitely highly recommend BCG southwest to everyone looking at building a home.
Excellent Family home.
We recently got the key to our new BGC residential southwest home and we are super impressed with everything. The whole process from start to finish was very easy, great communication from everyone and the actual build finished well ahead of schedule! Everyone we dealt with was super friendly, the weekly progress updates from Kim during construction were amazing. The Online portal is excellent to keep us up to date and keep track of everything. The finish's inside our new home and excellent and we cant wait to spend many many years enjoying our new home. Highly recommend.
Although the house hasn't been built yet, I cannot say enough about BGC residential South West. Kristy has been wonderful. She knew exactly what we wanted and delivered first time. The process so far has been nothing but easy. The pre-start was a breeze, Chrissy knew what we were after, so that also made it easy. Everyone has been very helpful and patient, and could not recommend them enough.
A Huge Thank You
Just wanted to say BGC residential south west are awesome! Have just moved into my new home and absolutely love it. We had no problems whatsoever and everything ran smoothly. I am surprised how easy Alisha, Katie and Kim made it all for me. The online portal was great to follow the progress of the build and all the staff that I dealt with in the bunbury office were lovely and were great at keeping me up to date. I love the quality of house I received and in the time frame they stated and would highly recommend building with BGC.
I was disappointed with the professionalism of my sales consultant. Although BGC stepped up their game with a knowledge and helpful prestart consultant so made the experience smooth. The Go Homes customer portal is a fantastic tool to keep track of your build and is easy to navigate. BCG has a wonderful standard range and I would highly recommend this company.
Lovely staff only issue has been communication with builder.
The staff at BGC residential south west have been amazing, i'm a young first home buyer so it was pretty daunting but everyone I have dealt with really helped me out. The only issue I've had so far has been the construction side of things and communication between the BGC staff and the builder I've had to go into the office quite a few times with some issues and yet the builder has still not done his part. I finally met up with the supervisor who is building my house and not very impressed but were still in construction stage so i'm hoping things improve. overall I'm pretty happy with my experience with BGC would definitely recommend.
So far so good!
I am currently building or about to build with BGC Residential South West. I am about to be up to the prestart stage and so far everything has been as smooth as you'd hope from a builder. I've already been given access to my 'portal' which is an online selection for my prestart colours, tapware etc. which is very exciting and such a bonus to the company! My sales rep, Chanel, is fabulous and would highly recommend her. She's young, professional, polite and knows what your talking about in the sense she would appear to have much more knowledge than another young person in the industry. Chanel is a true asset to BGC Residental South West. Chanel has worked hard and alongside her manager to ensure I am getting the product I want and need in all aspects. When your choosing a building company you need to be happy and so far I am!
A beautiful Family home
Very Impressed. We are first time builders and the service we got from all the staff at BGC was wonderful. We lived a few hours away from where our house was getting built and we were kept up to date on all the stages in the house. The new "Portal" website is the best. We got all our photos and documents in one place. We had a few problems but they where fixed ASAP... Beautiful finished house that we can call home.
A great house and very professional team
From start to finish, the BGC team has given me very professional, friendly and helpful service with the purchase and construction of my new home. Starting with the super helpful sales team, followed by the very caring and informative pre-start team and finishing with the very professional construction team, every stage has been dealt with by BGC to the highest of standards. Even though I was living a 3 hour drive away from where my new house was being constructed, with the use of BGC's construction porthole, I was able to keep track of the construction with updates and photo's at the completion of every major stage.
Unfortunately, we did encounter a few problems with a couple of the sub-contractors workmanship but these issues were dealt with swiftly and professionally by BGC and were rectified quickly as the problems became apparent.
I have now been living in my new home for 4 months and I couldn't be happier with the product that I have received!! This is the first house I have ever built and with plans of building again in the near future, BGC with be the first company I will be approaching to assist me with my next venture.
Thank you BGC for my lovely house and keep up the good work!!
So far my experience building with BGC residential has been excellent. I have been offered ongoing support throughout the entire process. Every team member I have dealt with from BGC has been more than helpful,all my queries and concerns have been dealt with promptly. I am currently in the construction stage of my home and honestly the whole process has been smooth sailing. I am very pleased I chose BGC to build my first home. I would highly recommend BGC for your building needs.
So far excellent work and detail
Am impressed with the build so far. Our house is near on completion. Am happy with the workman ship and support from BGC. This being our first home built was a bit overwhelming at the start but am happy with the progressed. The past few months have gone so quick. Thanks again to the BGC team. Your awesome. Would recommend to any one.
Very happy to be in our brand new home from the begin the
From the begin it was pretty exciting..We had a wonderful salesman who was also a great bloke .Then a very supportive , amazing finance lady..Both went above and beyond to make our dream a reality..First we watched our block turned into a pad , to the brickwork n now our home. Bgc are a great team to deal with.Good communication, supportive and upfront.
Highly Professional and Excellent Support and Service
We are really impressed with the quality of the build of our home. We moved in two weeks ago ago and BGC Residential South West still continue to be highly supportive as we have had some ongoing issues with some of the work that other non-BGC contractors have done, and the team is ensuring that everything is repaired and finalised.
The office staff at BGC Residential South West are just lovely; so helpful, welcoming, understanding and bend over backwards to help. Our onsite supervisor Rhys was highly professional; very patient; and worked his hardest to get our home finished within the appointed time.
I highly recommend building your home through BGC; we loved that the company makes the majority of the products, and so did not have to wait for building supplies. If you are in the South West, I recommend you give the team at BGC Residential South West a call.
Outstanding!!! Highly recommend !!
We moved in to our new home a month ago and are very impressed with the high standard and quality of the build.
When we signed up to have our home built we found the level of customer service to be excellent this remained consistent throughout the build. What we found to be most helpful was having access to the constructive portal which is where you can select choices of bricks, tiles etc. All documents pertaining to your build are also uploaded to this portal and photos of the stages of the build, any new updates to this portal you will receive an email to inform of these updates. For us this portal was particularly useful as we were living interstate during the build. All queries we had during the build we did via email or phone and at each occasion of these the level of customer service was exemplary . This is the third house we have built over the years this is the first time with BGC and we have to say this is the best building experience we have had by far. Thank you to all of the BGC team for a home which we totally love.
D N J
So far excellent service
Signed and paid deposit 15 August plans done and ready for us 6 October. Excellent communication. Staff efficient in all aspects. Will post updates along the way. Ben has been extremely efficient with great attention to detail. we will see how construction progresses nut it the same continues it will be fantastic.
pre-start soon Wii update on selections and meeting.
Elements that make a house a home
We have been in for 6 months now and are really enjoying the house. The design elements that were discussed through the beginning stages and then implemented have really added to the house. The experience that Commodore brought to the design helped tweak it to our specific needs and was something we didn't get through the other builders. They kept saying things like 'just move this a bit here' and 'how long is your car so we can make sure it fits'. All of these things have made it a real home and very liveable. Our house was different to start with having added a loft to one of their existing plans and they showed great insight into what it would look like and what would work and what wouldn't. We are just about to have our 6 monthly maintenance and if the outcome of this is what I would expect then this 4 will be a 5.
Awesome experience without the stress
We finally received our keys last Friday, and couldn't be happier with the quality of the final product! Our home is just beautiful, and I want to thank all the beautiful people at BGC in Bunbury.
They held our hands through the entire process, from deciding on a design to getting our finance approved, and throughout the whole building process. There were one or two hiccups which were dealt with swiftly and professionally, making us feel relaxed and cared for. My numerous phone calls with a million and one questions were always returned and everything explained again and again (thanks for your patience guys).
I highly recommend BGC - they are fantastic and we're thrilled we decided to build.
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