BGC Residential South West
Verified110 reviews
- Pre-Construction
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- Mid-Construction
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- Post-Construction
Non existent after sales support – Once your house is built you will be greeted by a receptionist on the phone....you will be advised that the construction team have you on the top of their list and that you will receive a call very soon. Been waiting months. You will NOT be transferred to anyone who can help, just assured you will receive a call that will never come. And that's… Read more
not even mentioning the poor workmanship that's led to hundreds, if not thousands of dollars of damage quoted by the insurance company.
Don't build in a boom and don't build with BGC – From the beginning it's been incredibly difficult to work with BGC. The positives: Our initial salesperson was amazing and he supported us when an unexpected and unexplained bill came through. I think the build itself is okay....time will tell. (I'm trying really hard to come up with these because I believe there is always something nice to say… Read more
about a company, no matter how small)
The negatives: - At sign up didn't explain what was to be paid out of pocket and what was put on the mortgage- ended up cancelling honeymoon plans at prestart to pay for the extras we were told to wait to add in/change (so they could charge extra) - Never told an estimated completion date in writing and lots of lies about that in person. It's now been over 2.5 years since signing contracts. - They don't communicate to you at all. I have to consistently email to ask for updates, to see pictures, estimated time for next part of home etc. They don't use the portal well (this is where all that information is supposed to be but isn't) - They do not take responsibility for their errors and when you bring them up (ie. our tiles were laid off centre in the toilet very badly, they couldn't source our original chosen bath and charged us for the alternative that was closest to our original choice) they threaten with delays and try to persuade you to let them leave it how it is (in person, never in writing) - No compensation or attempt to apologise for extensive inconvenience caused such as consistently changing moving dates impacting rent, since they took so long they couldn't source the products we originally chose etc.
After taking over Ventura South West, have dropped us like a hot potato – The worst decision we ever made trusting Ventura SW (trading as Smart Homes and already partially owned by BGC back then). We dreamed of a country home in a beautiful rural residential location. What we got was a bastardised city home made to look "country-ish", but with so many gaps around the inside and out, the most comfortable residents here… Read more
are crawling insects, rodents and weeds - NOT US !!!
After 4 years enduring this place, we are no nearer to liking it, as we were told should happen, when the keys were being handed over - quite the opposite.
They have dropped us like a hot potato, ending with promises but NEVER followed through (COVID could have been an excuse then, but not now). Almost everything that had been "fixed" within the first 2 years have almost all entirely failed again ...WHY, because it was built to the lowest standard with some of the worst quality BGC products, For instance, we had to scrap their cheap choice in Centurion Garage door after 3years because it buckled in every year and after 2nd repair completely failed.
Now no longer replyng to emails either l.
We are gutted and will never recommend this company to anyone, in fact it's a great yard stick for how to deliver a dysfunctional product and get away with it. There is a serious need for a review / overhaul of the WA Industry - they get away with things that seem better regulated over East. Our 6 STAR energy rating is a furphy too - the extreme heat & cold inside this house defies modern advanced energy efficiency expectations ;(
Would rate integrity as non existent, and they got mighty upset when criticized for shoddy work.
Reviews with attachments
Highly recommended this company!! – Everything was just what we ask for from choosing floor plan, slab, pre Start and handover BGC Has a high quality, service and communication it’s fantastic if you have any fault they were action pretty quick. We were so nervous that we unable to build our first home but they make sure we are able too. Words cannot describe how good they were! Show details · 1
Our first built family home – We have been in our new house for over a week now and we are over the moon! The build was fast and can't fault the workmanship! All the staff with going through the process was amazing and helpful and and if we have any concerns they were more then happy to help or fix it! Show details · 1
Positive reviews
I recommend! – Surprisingly efficient despite being in the middle of a pandemic and supply shortages across the country. Communication and updates on building progress could have been more consistent and more often. Site supervisor was fantastic and addressed all concerns in the PCI. My only real complaint was that I was not offered a tile meeting after being… Read more
told I would get one. I had organised an inspector to check the waterproofing, but due to site supervisors changing half way through the build the tiles went down without me knowing. I would definitely build with BGC again.
Beware the 25 year structural warranty, only for the first owner – This was my original review with 1*. So who stays in the same house for 25 years? Just about nobody, so that makes this warranty virtually worthless. In 2014 we bought a house built by Ventura (BGC) in 2003, so we were the second owners. Now showing signs of moisture internally because of debris left between outer and inner brick, also… Read more · 2
efflorescence in various places due to poor moisture barrier installation as per insurance assessor advice. BGC Warranty doesn't count with BGC because we are the second owners. This is the warranty you get when you don't really get a warranty - it is worth nothing for resale. Poor construction ethic the same whether you are the first or twentieth owner.
UPDATE, FEBRUARY 2022 upgraded to 5* with no incentive offered from BGC for same. After the original review I was contacted by BGC. They sent a maintenance supervisor to inspect our house and he gave us a copy of his report, showing that there was a moisture retention problem between the brick internal and outside walls. BGC subsequently arranged waterproofing subcontractors to come and inspect and also provide a report. Outcome - there appear to be no weep holes in the external brick walls. That may not be so relevant in other parts of WA, but here in Mandurah we have a high water table and our house is on reclamined land, borders canals and wetlands. Within the next few weeks BGC are sending a contractor to fix the missing weep hole situation.
BGC have not requested I amend my review, have not referred to it or offered any incentive to do so. But, late to the party though they were, they have behaved in the end, with integrity and decency.
Bloody awesome! – Build was managed well, workmanship was decent and all issues bought up to builders were promptly rectified. Build price was very close (a little less) than quoted price. Right from initial contact with Ben I was blown away with his professionalism and with gness to go the extra mile. Contact with the building supervisor was brief but… Read more · 1
completely understandable given the covid requirements.
Marina was amazing, kept me updated and dealt with my constant queries (most of which I probably could have read on the contract).
Massive shout out to Veronica at BGC too, was always a pleasure to talk to and deserves a morning tea to be delivered in my opinion.
All in all, at least 5/5.
Negative reviews
Post Completion Service Poor. Defect Management Poor – Originally with VHG prior to the merger and started as a pleasant experience. Noticed immediately unresponsiveness from BGC post takeover even when we were actually trying to pay them! (personal timing meant we needed to hit our completion deadlines originally agreed). Generally can't fault the house and kudos to our site supervisor "..."at the… Read more
time who was in no doubt impacted by the merger and probably took on more properties through no fault of his own.
Currently in 18 months post completion and after sales service with HQ has been poor with minimal to no responses and no transparency of ownership/accountability or timelines for remediation. To give context, defects include re-installation of a faulty en-suite shower due to plumbing issues, and replacement of an ensuite basin. The 2 issues alone run the risk of becoming a larger liability for BGC the longer they take under existing agreements in place.
The responses when received are basic without any context or appreciation of the issues involved.
No timelines are communicated which impacts my planning.
As a builder I would have thought project management, basic scheduling, timeline estimation and communication would be ingrained within BGC's ethos but from my experience to date since project completion, this is not so.
The unfortunate state and level of optics this shows to me is that BGC as a company hold zero accountability to the remediation of defects in a timely manner they are accountable for per contractual obligations.
Ultimately this is a question of integrity that the organisation doesn't appear to hold.
An unfortunate series of events that continue to occur.
Thanks BGC for allowing the opportunity for us all to waste a valuable and a scarce resource ...time...by simply not communicating and dealing with agreed contractual obligations on a timely manner.
Maintenance Issues and Poor Communication – Build with Ventura and moved in July 2020, near when they announced merging with BGC. BGC have been horrible to deal with- we’ve had issues since handover that are STILL not dealt with. The Maintenance service consultants take a minimum of one month to reply emails. It has taken 6 months to arrange for a new site supervisor to come to site to just… Read more
do a walk through of issues.
Poor customer service, poor communication, terrible handover from Ventura to BGC. I am very disappointed with what I’m going through.
Moved in one year ago, still having issues – Very nice at first, but until the contract has been signed it started to deteriorate, until the last payment. Since then, they have been awful and disrespectful. Our house has some issues, normal, but they don't come and fix them. Defective taps that deteriorate the sinks and the tiles in the shower, paint cracks still not fixed, and the list goes on. My emails and my phone calls are being ignored. Show details
Recent reviews
Worst builder in WA – This is my 2nd (and accidental) build with BGC. I swore off of them after my first building experience, when they had to remodel my whole house just before my slab was going down because they fucked up the measurements. I thought I was building with Ventura, when I went in to sign my final documents, realized they had been bought out. Dishonest,… Read more
no accountability, no communication, constant "inconveniences", with no compensation, and absolute carelessness. Nothing has changed since 2014. Abysmal builder. Stay as far away as possible, pay the extra for a different and more reputable builder.
Dishonest and disrespectful – The actual build of my house is alright with not much issues. However, once I have a roof leak, 3 months into staying, it took them more than a month to rectify, which was not the issue. The issue was how it was handled within the month. Once there is a leak, and it is not a minor leak in my masters, I contacted my building consultant in BGC to… Read more
look into it. Coincidentally the house opposite me is building under BGC as well and the site supervisor dropped by to have a look shortly after I raised the issue. He reassured that it is an easy fix, a week max. Unfortunately the weather had been bad that month and I understand if work couldn't be done. However, I chased up, initially in 2 weeks, then on a weekly basis, if there are any updates on when it can be fixed, it has always been "I will get back to you after in contact with site supervisor".
Due to unforeseen circumstances, I decided to sell the house, and the settlement date has come near. I have been urging for an agreement that the issue will be fixed because the warranty is not transferrable to the new homeowner, and this issue existed when I was still the homeowner. However, due to either weather or resources constraint, as long as they issue in writing that they will fix it after settlement, happy days. Right after I sent that proposal, to have them fix it after settlement, the consultant wrote back the roof issue has been fixed. I had to chase them up to when it was fixed and why I was not notified. They could not provide any photographic evidence or any date or time stamp as to when they came to fix it. When I asked for photos, they said "We do not take photos", and to be reminded that they decided to come and fix it without notifying me, and there was no one else present, apparently, if they did fix it. The worst of it all, is they said it was an issue not covered under warranty and they fix it under good faith. They said the leak issue is not there anymore, but they never entered my house or even asked permission to rectify it, as I should be present to note that the issue has been solved. I was upset already at this stage but it is what it is, I can only trust them blindly and said as long as they write a summary email of what the issue was and what has been fixed (given when I wrote an agreement, the consultant did not want to sign it, with no reasoning other than "I will not sign it"). She only said "I have already outlined all those in previous emails, I do not want to repeat myself again". Note that she is aware I am selling the house, I need a written agreement, instead of a 20+ email chain. When I brought up I paid more than 200k for BGC's service, and she couldn't even write a summary email, she said it is not part of her job but she needs to go out and beyond to satisfy that need of writing that email. For a second, I thought she is my client and I am not a client who trusted 200+k with them.
All in all, it was a small issue, but it has really showed how they treat their customers. Unprofessional and dishonest.
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Would not build with BGC! – It's been delay after delay after delay! From leaving my neighbours scaffolding up on my block preventing my build from starting by weeks! After constantly chasing them up after being told it would be weeks before it was removed they then gave in after multiple phone calls and told me they would take it down within 10 days and promised me their… Read more
best brickies and the bricks would be ready and waiting to start the job once the slab was down. DELAYED again and told brickies weren't available for up to 8-10 weeks. Bricks finally go up close to 8 weeks later without me being notified and then... DELAYED AGAIN this time there is a 5 - 8 week delay on getting the second slab laid!!
I rushed my pre start so much that i missed things on my plan so that the build would start asap before the building rush. Which would have happened if they didn't delay me with the scaffolding. Also constantly being given such unreliable time frames that constantly vary is beyond frustrating. My neighbours are also having headaches dealing with BGC, they signed in 2019 and their house still isn't finished! We shared how horrible it has been to build with BGC!
I would not recommend building with BGC. They have taken on too much work and have been too greedy and cannot keep up with their prior clients. They have been unprofessional and their scheduling is a joke! If you want to be stressed beyond belief and have semi breakdowns, go ahead and build with BGC! Hoping to move in by 2040! I also recommend hiring a building inspector for the build.
could be much worse, but could be better – the workmanship and professionalism is second to non right from the start was amazing and great service from the whole team. During the build process everything was communicated extremely well and any issues where communicated and dealt with really well. although currently moving in we've noticed a few things missed out of just laziness, have the… Read more
sand hasn't been levelled nor removed as informed that it would.
The hand of keys was amazing. handled really well, especially with really short noticed even came with a gift box of goodies.
Defiantly a great first experience for my first house.
All down hill once you sign the contract – Delay after delay. Lack of organisation and be prepared to have to follow up consistently. Poor scheduling leaving tradies having to return as they're unable to complete what they turn up to do due to lack or materials or incomplete workmanship. We had a change in site supervisor half way through construction with further issues being blamed on… Read more
previous construction manager. Neighbours have had to report site as it was filthy. 1.5 years in and still not house. Choose another builder.
Some good, some pretty bad – I originally chose BGC because of these reviews and they had the design I was chasing. It was my first build. The overall experience was good but a bitter taste was left in my mouth due to a ridiculous way they run their cement pump clause. After ALL my finance was finalized BGC decided that my pad required a cement pump and sent me the bill. I… Read more
sent an email to there operations manager stating that it's crazy that you guys manage it this way. After speaking to several people that have built before and even a BGC employee they all said the same thing: it's crazy that it wasn't included as a provisional sum and if it wasnt needed then fine you get it credited back. Which makes great sense 1. Your made aware of it and 2. You can include it in your finance so you dont have to come up with x amount of dollars in cash to pay for something that could of easily been included in ones finance. My other argument i put forth was I found out everone uses a concrete pump AND those that saw my block said this block was 100% ALWAYS going to need a concrete pump. Learning all this I sent a formal letter explaining these points. I got a phone call and the person I spoke to more or less stated he felt there wasnt a problem with the way BGC conducted themselves. I begrudgingly accepted it as I had little choice. At this stage I hadn't recieved the bill, when I got the $3000 bill i felt sick in the stomach. I immediately sent a second email restating my points. I recieved no response. When my final build payment was due i filled out the paper work. The bank called me explaining the amount was more than had previously been calculated. BGC had simply tacked on the $3000 plus bill onto my final payment knowing full well I'd end up with a short fall that I would have to come up with to pay for something that could simply be discussed with the client and given the opportunity to include the cost in the finance. Because BGC conduct themselves in this manner ie placing a concrete pump clause in the fine print, and not simply being helpful to the client and pointing out that its extremely likely you will require a pump and you may want to include that in your finance. Not one person even broached the concept of paying for a concrete pump as part of your build and some weird clause that states you might have to pay for something you will definitely need on you pad??. I paid that final payment with out revisiting the whole thing because of my personal circumstances and knowing full well challenging it would result in delays in getting my keys and being able to get on with my life. They new I'd either have to pay or not get my keys. Now I get to take out a personal loan to pay for something that could of been include in my finance. The none response to my second email and the UNSIGHNED variation I might add turning up to be paid for in the final payment left a bitter taste in my mouth. Read and re read everything I guess cause they just dont point these things out to you. As i said to the main man i was dealing with, if it's a cost then it's a cost, why not just explain to me ALL the costs so I'm not put under financial pressure after taking the time to consider all the costs involved. It wasnt all bad dealing with BGC, this however left a bad taste in my mouth. I should mention my building supervisor [name removed] this dude is a super star as is one of the prestart people ([name removed]) I unfortunately only got to deal with her a few times due to having a less competent prestart person. The difference was night and day. The house built was called "Duet". My build end date was the 17/6/2020. The building permit number was BAC19/0313 and then amended to BAC19/0339.
Thanks BGC Southwest! – As first time home builders we were a bit nervous about building, but we didn’t need to worry with BGC. Communication was amazing and we felt as though we could ask anything. From the slab down to hand over we were very impressed. In the middle of our build we were overseas for quite a long time, our supervisor CJ FaceTimed us to show us our… Read more · 1
lovely new cabinetry! Talk about amazing service! Thank you BGC for working with us to achieve our vision... we are in love with our new home! 10/10 would recommend.
Good and Bad, but overall satisfied – The design and applications process for our 3 units was protracted and lengthy taking many months, in some way due to the city council and the builder not having good communications. Throughout the process we made several requests regarding the placement of, or changes to utility services due to strata partner complications, but these were largely… Read more
ignored - although we were told they would be included in the plans. This would prove to cost us down the track. When building did commence it was quick, maybe too quick as the slab had hardly been laid before the bricks were placed on top, apparently this is customary in the trade however. On the 1st inspection, some areas of the brickwork concerned us, whereapon we were told these issues would be rectified (they weren't). The finished product was what we considered good value for money, except for the final internal wall render finish and paintwork in all the three units, which we considered appalling. Three attempts were made to better this, and in the end we accepted what could only be described as very ordinary work in this area. We were told by senior company officials this standard was considered acceptable, this was disappointing. Throughout the process our Construction Consultants were always there to quickly and professionally answer or relay our questions or concerns, and this was a highlight. Overall the build demonstrated good value for money and was finished in good time (9 months).
Hi Marc, Thank you for leaving your… Read more
Love our bgc home – Would like to say a big thankyou to the team at BGC residential southwest for managing our build, not only was the workmanship second to none but the quality was also very much admired not only by us but by others that have and watched the build as well, only had a couple of issues which were sorted out promptly, the company handled them In a very professional and prompt manner. Show details · 1
Thank You BGC Residential Southwest! – Thank You BGC Residential Southwest! We love our new home! The process from planning to handover was smooth. The build was completed promptly and we were kept up to date with the progress and where things were at. We were well supported to make decisions regarding design and also all of our questions were answered. Staff were friendly and… Read more · 1
available so when we needed to get things done we could! As first home buyers were really happy with our experience with BGC.
We love our new home! – We are very happy with our home everything we asked for we got and it was finished with high standard to detail and personalised to our wants and needs. The end cost was actually less then what we were first told wich was a bonus. And from slab down to key hand over was only 5 months. Very fast. Show details · 1
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They have been very helpful through the process of the build and have replied to my queries in a timely manner – They were easy to deal with and I’m happy with the quality of my build and my estimated cost was higher than final cost the staff that I dealt with were incredibly thorough Ben Golowyn from the south west office was amazing and helped us every step of the way with selecting what would suit us best Show details · 1
Great house, bumpy process – We built through BGC because my husband was staff at the time and we promised things as he was an employee. We found we weren’t treated as clients and much of what we were promised did not happen. When the slab did eventually go down, the build was quick with a few bumps along the way (many of the issues were pre-construction). Overall, while we had issues along the way (some being rectified by maintenance) we are pleased with our house. Show details
Hi Taneeka, Thank you for leaving your… Read more
Happily living in New home – I chose BGC as my builder due to there great prices and lovely house designs. The planning process did take awhile, but was very detailed and professionally done. Once the slab was laid, the house was built really fast. All the tradies have done a nice job with the house. All my enquiries/ worries were delt with quickly. There was no budget blow outs or extra costs during the building process. I am very happy with my new house. Thank you BGC. Show details · 1
BGC Southwest build – Happy with the build from start to finish, communication was very good throughout each stage of the build and the workmanship is pretty good to.....the only thing i am disappointed with was being told i couldnt change the location of my A/C unit and now its blocking my only side access and i have to pay to have it moved but other than that I'm happy with the build. Show details · 1
First home buyer build – From once I spoke to the sales person I new that BGC new what they were doing, From the start date the administer was great always updating me on every step of the process and the online portal is a great idea I work away and I can stay up to date with everything as there is photos uploaded all the stages. The building supervisor was great new his… Read more · 1
stuff and helped fix any little problems. The quality of the house and workmanship is top notch and I would highly recommend BGC. But the one thing that let my house down is the internal painter he done a crapy job but I have told it will be fixed. Overall very happy.
Excellent Service – We approached BGC South West in November 2018 enquiring on how they could help us build our first home in Treendale, Australind. Ben Golowyn was so helpful in choosing the land and house package that could match our budget. Him and his team helped us choose the location and the house design that suited our life style. We changed the choices… Read more · 1
several times until we settled for the final one and Ben was very patient and understood us. Ben also helped us to organise the finance for the house and land. From the beginning they promised us that it would take about 12 months from the initial contact with them until the house is finished and handed over.
Later on, Christie Robinson joined as the pre start consultant and she did a very good job in helping us choose what we wanted our house to look like including the material we wanted to use. Her advice was so valuable. We made a lot of changes which she understood. The team at BGC South West did everything they could to ensure that we got the final product that we wanted. Christie was good with communication and always there to answer questions. Even though I spend a lot of time away from home I found the building process easy as communication was key and Christie was on top of the situation.
The construction of the house started within the time that was promised and Taryn Stone was always there at every stage helping us and giving updates. We attended meetings at site during construction. The Post Construction meeting was in November 2019 with Rhys Nemeth the construction supervisor, who showed us everything and asked us if there was anything we were not happy with. He answered all our questions. We were pleased with our house that was completed within the budgeted/agreed cost and collected the keys in early December 2019 as promised and have since moved in and enjoy living in it.
Everyone at BGC Southwest was helpful and we would definitely recommend them to anyone who want to build in the South West.
Excellent communication – I am a first home buyer and I am nearly at the construction stage of my build. I just wanted to express how happy I have been with the communication and dedication to customer service from BGC New Homes Consultant, Tracy Cracknell and Pre-start Consultant, Christine Robinson. After listening to exactly what I wanted, to suit my lifestyle, Tracy… Read more · 1
designed a floor plan that ticks all the boxes for me. She is always friendly and I feel like I can come to her and be open and honest in what I want. Working up north while this was going on, Tracy went above and beyond to help make this a smooth and enjoyable process for me. I highly recommend choosing Tracy Cracknell as your New Homes Consultant!
Christine become my Pre-start Consultant later in the process and was straight onto it. She is quick to reply and process things. She has an eye for detail and has an initiative to point out things that would work better or things that I missed. This made me trust that she would look after me.
I look forward to the build!
BGC South West - Quality, value and a great build experience – We would definitely recommend BGC South West. Nicky was a great help from the start with the design. Nicky's communication with us throughout the process was first class. Taryn our construction consultant and CJ the site supervisor were always helpful and tried to tend to your queries as quick as possible. The quality of the finished product is… Read more · 1
faultless, even on the first walk through there were minimal repairs that needed tending to. If we were to build again in the future BGC south west would be on the top of the list for us.
BGC a disappointing experience from start to not yet finished! – After our initial contact with BGC South West, it took three sales reps, a sales manager and approximately five months to draft a modified version of the Margs in readiness for the signing of contracts, there was also a necessity to scrutinise their final costings due to significant duplicated pricing and to make matters worse their appointed… Read more
surveyor over specified both the wind and corrosion ratings, that is until we made them aware of their glaring error.
It took approximately nine months from signing contracts to slab down as even minor amendments as requested by the local shire took 2-3 weeks turn around each time. The brickwork was drawn out to six weeks with obvious errors such as missing windows, knocking down and re-building numerous walls, attempting to finish the brickwork at 28 course when the drawings clearly showed 31 with the supervisor initially stating that I was incorrect prior to conceding the error and removing the finished single course and rebuilding to the correct height.
The issues continued with the brickwork for over a year with numerous teams trying to improve the finish and no less than 4 acid cleans which has also damaged the paintwork and glazing.
We had numerous issues with the plumbing ranging from 2 bathtubs fitted 50mm off-centre in the hob and incorrect basins to more serious matters such as blocked drains with human waste coming up through the showers and baths and a gas leak under the cook top which took several weeks to repair whilst already residing at the property, which then brings in to question their compliance checks.
The Painter managed to leave a mass of extremely visible paint runs up to 500mm long below the cornice throughout the entire house when spraying the ceilings and the paintwork to joinery was also less than impressive. They were given many opportunities the rectify issue, but they simply couldn't be bothered.
The electrician installed a large number of down-lights wrongly positioned, despite personally telling them they were incorrect, resulting in excessive ceiling repairs. They fitted external wall lights where down-pipes were located (gutters already fixed).
Amongst several other items, they also failed to test it correctly given that there were both lights and a GPO which were faulty.
The tiler didn't fair much better with a pretty average finish taking around six weeks for the initial works with four later attempts to put his work right and failing to do so, resulting in two further attempts by two separate maintenance contractors.
Regarding carpentry there were a large number of ill fitted doors both internally and externally, it even took three attempts to install the correct external door locks resulting in the replacement of three external doors.
Some weeks prior to the practical completion inspection we presented the construction manager with a comprehensive list of clearly visible defective items, despite acknowledging the list it was virtually ignored and went on to form part of the practical completion which they are continuing to work through a year after moving in, still wasting my time by taking multiple attempts with multiple trades to rectify their defects.
It is truly disappointing that the majority of these issues could have easily been avoided with effective site management rather than seemingly inexperienced supervisors and tradies giving excuses such as "we always do it like that" or "it's built to code" despite having no idea what is required and senior management taking weeks if not months followed with repeat reminders just to elicit an often dismissive response.
It is now over a year since we moved into our family home and we are still looking at approximately 3 weeks of majorly invasive building works to bring our home up to an acceptable standard and despite the majority of the defects being agreed upon at Practical Completion and several following correspondence since, they have now advised that there is no case to answer to which is presumably to force us into a formal complaint in the belief that we will not pursue the matter any further.
Although the above issues are only a condensed version of our negative experience in building with BGC South West it may assist you in making an informed decision in your choice of builder.
Hi Darren, Thank you for leaving your… Read more (+1 reply)
Affordable & happy – My partner & I are happy with our new home, the workmanship & build quality is of high standards, we would be happy to recommend BGC to friends. We found the communication was excellent with CJ our supervisor & when phoning BGC's head office the ladies were very helpful. We found BGC is affordable and would build with them again. Issues we had… Read more · 1
however was there were weeks where there was no workmen on site, we thought this could've been managed a bit better. Also when we wanted to add more electrical points within the allocated time frame, we were told it was too far into the build to make additional alterations, we found this disappointing of BGC when it was within the allocated timeframe when we put the request in. For those just starting out I'd suggest you really look at the sliding doors/flyscreens when opening & closing, as ours were poorly fitted & keep scrapping against one another when opening or closing them...we never discovered this until after moving in & using them. They are now damaged because of this. A suggestion for BGC though, as this was our first build, we both agreed it would've been very helpful for a BGC rep to provide assistance with guidance/ advice on power point positions to improve the functionality of the home.
The quality of the finished house is very good – I would be happy to recommend BGC Residential South West to others looking to build a new house. The build was managed well for the most part and the overall workmanship of the finished home is of very high quality. The quality fittings and fixtures used throughout the home really improve the finished product. I would caution those looking to… Read more · 1
build with BGC Residential South West to ensure that everything you have in writing - emails, past revisions of plans and variations - is transferred onto the final plan and schedule before signing the contract. There were a few things I had written in email to the sales rep and prestart rep that didn't make it onto the plans and schedule. Unfortunately, it was a bit too late rectify some of these items by the time I realised it. Keep a close eye on the build process to make sure you are getting what is specified. There were a number of occasions that I pulled them up on things that were in the contract and had not been done correctly. They were quick to resolve these issues which is good. My final cost was about $18,000 over my estimated cost. My advice; watch those prestart items!
High quality and value for money – Our rep Ben was extremely knowledgeable and was very understanding that this was the first home we have built. He also worked within our budget! The pre-start rep Chrissy was wonderful and offered lots of options to upgrade at our discretion/budget. She was very helpful! But, the admin team member at the end of the build... I felt any time I… Read more · 1
called for an update I was wasting her time or my questions were silly, and when I report my flooring looked NOTHING like the sample she only sent me photos of it closer. I wasnt offered any options or given any empathy. CJ was our site supervisor and we felt very lucky as he was kind and very thorough! But, the backyard is scattered with lots of tradie rubbish which isnt great for the kids!! But we would build with BGC Residential South West again as the affordability and quality is great for first homebuyers and Post-construction had no hidden costs!
Relaxing – My partner and I built through BGC Residential South West as we found they had good quality materials and well priced. We had a fantastic team from start to finish, easy to get along with and they were there for everything we needed... Even those annoying constant questions I had. Our house was built a little over 6 months and we cannot fault it.… Read more · 1
We had the pleasure to meet most teams who worked on our property and ALL of them were pleasant and hardworking. We had absolutely no issues building with BGC and we would highly recommend them to anyone! BAC18/0534
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Hi Richard, Thank you for leaving your… Read more (+1 reply)