Bicycles Online Shopping Experience

Quick turn around time and love the fact that you receive updates on how things are tracking. You aren’t left in the dark which is all you can ask for when shopping online these days. Heaps of stock available and some items that few stores even have. Thanks!

I cracked my polygon frame after 4 years of hard use. Filed for a warranty claim and within about two and half weeks of making that claim received a new frame in a large as I requested (coming from a medium) and a brand new rear shock!

Worst customer service ever! – Terrible systems that are not customer focused. Realized i ordered an incorrect tire, and immediately called (within five minutes of making the order) the Bikes Online help number to adjust my order. Talked to an “agent” who appeared to just be a random external call center person with no ability to make any changes to my order, but assured me he… Read more

would pass on my request. By the next day I got notified the original order was being prepared and sent, and eventually got another email saying no changes are possible after an order is made. Only option given to me was to return the item for exchange, including paying a new postage fee for the exchanged item. It’s outrageous that a company would put customers to such a massive level of inconvenience (and extra cost), when they could simply provide customer focused systems to allow adjustments to orders if requests are timely. I can only imagine how difficult it would be to sort out any other problems a customer might encounter with them. I am extremely disappointed and will not order from Bikes Online again.

Great outcome for a sticky situation! – I ordered a road bike for which the order was cancelled by BikesOnline after a few days due to a tech error, which advertised the bike at a lower price. I felt this was not the appropriate approach to cancel the order for BikesOnline and reached out to them to understand more (given the price was advertised and I already paid). After a detailing… Read more ·  1

my concerns and having a discussion with the customer service manager (Bromley) we came to a fair agreement for a new pricing, noting the issue was a genuine tech error (due to transition to a new IT system I was advised). From there the bike was delayed due to out of sequence processing and manual work arounds, however I was put in touch with a personal customer service member (Ferd), who was great and gave me regular updates of what was going on. Given the issue was no one’s fault and BikesOnline came to the table with an agreement, I can’t say the experience was great however these things happen and the service I received from Bromley and Ferd was great, I also received the bike (for my wife) and it was another top quality product. I will definitely continuing shopping with BikesOnline knowing they are committed to upholding their business integrity and values. This is now my third bike purchased from them and this is the only time something came up which they rectified, you can’t ask for more than that from a big company!

Polygon MTB Purchace – I purchased a Polygon X-trada 24 last Sunday at approximately 2.30pm expecting a week or two for delivery, it arrived at my workplace in Fairfield Vic on the following Tuesday 1.30pm . No more than two days later- Awesome service from Bikes online and Packaged very well. Purchased for$999.00 on special but was on sale previously for $950.00 ? ! ?… Read more

Cannot complain about the service, , but good on you guys, , how am I supposed to hide this dirty big bike in a box now , until my little boys Birthday ! Troy. As a follow up to this initial Review , it is now March 2025 , this bike longer term has been faultless in operation not even requiring a tweak for the shifting , my little boy started on this bike with the seat down low but had No Issue with putting his knees through his teeth due to Polygon actually thinking to put shorty cranks on this bike . He loves the shifting and climbing ability and never dropped a chain off also due to the clutched derailer and additional chain guide fitted whilst hammering through corregated type rocky trails . He has grown with the bike with ample adjustment in seat height/rail adjustment along with air fork pressure/pre-sag adjustment to suit his weight , and although a pretty entry level fork , I don't find the need to continually recheck or pressurise them , and they surprisingly seem to have enough travel being a kids bike and not getting overly knarly with it . Hydraulic Brakes are a game changer and although not a big brand name , they have plenty of stopping power on steep descents for a kids weight and modulation is fine . I have only lightened this bike a bit with carbon bars , seat , seat post and pedals . When initially shopping for a quality "Brand name" bike in Australian stores , I could find NOTHING locally available to compete with the quality components offered on this Polygon X-Trada 24 , that actually concider the needs of a younger rider and more aggressive geometry. Big name locally sourced bikes still come with Non adjustable heavy spring forks , long cranks which are downright unsafe being so close to the ground/rocks , and generally inadequate brakes , they do not concider the young rider in the least and will Cost you More . Additionally you "Could not" build up a bike to this spec , with retail purchased parts anywhere near the price of purchasing this bike complete from Polygon through bikes online - not possible . Not a criticism of the bike concidering what you get for your money , but it is a bit weighty mostly due to the wheel and tyre combination , but unless your racing competition , it isn't an issue . This is a God's honest review from a Stickler Dad who spends a long time scrutinising product prior purchase ! You get Alot of bike for your money without going over the top on something they will only grow out of , but in the meantime they will really enjoy the quality that helps Improve their riding and keep them engaged in an activity away from God dam Electronic mindless devices ! If your kids are into it , the difference between a $600 - $800 bike , and what you get with this $999- bike is huge and money Well Spent .

An online shop where an actual person calls you up and talk to you if there’s an issue with what you ordered related to; stock levels, product availability, damage to packaging. Highly recommended!!

Was so impressed with these guys. Went through very detailed online assessment to select the correct bike for my tall body frame. Spent a long time on the phone analysing and in the end they recommended that the bike I was looking at was not ideal. They recommended I look elsewhere. They thus put customer first before profits. Exceptional!! I… Read more ·  1

would absolutely recommend them as they not only offer great value with quality bikes, but a very professional service. Do yourself a favour and give them a call if you are shopping around. You have nothing to loose and will not experience shonky salesman pressure!

Thank you team - I have now found the ideal bike for me elsewhere and am extremely grateful to you for this. You deserve the very best success as we need more companies who have such high standards of ethics and integrity!

Graham

I had such a great experience with Bikes Online. The website is super easy to navigate, making it simple to find exactly what I was looking for. The whole process felt seamless—from browsing to checkout. Their chat support team was excellent: quick to respond, knowledgeable, and genuinely helpful. The products themselves are top quality and… Read more ·  1

exceeded my expectations. Overall, an efficient, user-friendly, and professional service. I’ll definitely be shopping here again.

I ordered bike tubes and tyre change tools. Waited 14 days without acknowledgement of postage before I contacted. Was advised they would follow up. 3 days later I received a message that due to a stocking error the tubes could not be sent and they would send only the tyre change tools. I requested to cancel the whole order. They came back days… Read more

later to advise that the tools had already been posted.

Ultimately credit to them in that I did get a full refund, albeit very late and after the tools made their way back to their warehouse. However the communication was a shocker and the professionalism of the staff was non-existent. Very disappointed.

Ordered 2 x helmets for my sons on the 13th of December. Said 2-4 business days. Still haven't received on the 31st of December and they will not answer phone calls or emails.

Awefull service and product supply – Worst experience ever not one but twice. 1st bike helmet fox took 3 weeks to deliver, bikeonline coukd not even find tracking despatch number. This order was picked wrong, sent wrong rear brake, still shows stock, cost me entrance fee in ride, and ive missed 2 other rides. 2.5 weeks from ordering. No goodwill for all my costs as a customer,then… Read more

they say no stock. Interesting they sti show stock on their website.

Very dishonest supplier

Stick to pushys, bc, 99bikes

I made a big order pre Xmas and the goggles I'd ordered missed the dispatch. As they were Xmas presents we weren't aware they were missing until we opened the box Xmas day. Contact over that period wasn't the best but first week of Jan they had committed to sorting us out and gave us an upgrade to these bad boys. Perfect for what we need them for, my son's are I are stoked with Bikes online. Thanks team, you guys rock

Great service from Bikesonline. I got myself the bike I wanted at a great price, it arrived in days almost fully assembled and tuned. I had a few questions which the team were more than happy to assist with, they even went the extra step and sent an audio response. Great to see an online retailer going the extra mile for their customers. Show reply

Shop elsewhere if you want a bike to ride – Service is completely non existent. Time to ship bike out the door was 10 days longer than another shop I bought from at the same time. Bike has no relevant assembly instructions and company does not answer the phone. Time is money - I have wasted a lot of time and still cannot ride the bike.

CANCELLED BEFORE SENDING - GETTING IT ANYWAY – I ordered a helmet because we couldnt find my daughters after our move. Literally 5 minutes later, we found it, so I immediately sent a cancellation. This was SUNDAY. They are not open. Monday - no worries - will contact the warehouse. An hour later - your product is being packed. Emailed. Oh sorry, its been sent, you have to get it and send it… Read more

back.

Thats LAZY! It was in time and all it is achieving is for them to pay postage and me to pay a return. All for a 90 dollar helmet. The web site promotes great service. Rubbish.

Fantastic – I have purchased 2 mountain bikes and a fair bit of gear from bikes online. Both bikes & gear have been awesome. And the aftermaket service even better. Honestly can not fault them, from the quick delivery to constant and helpful advice. They really are great to deal with.

[Content Removed] *refund* process – No way to return order but to pay for shipping yourself (no return slip provided) in *a ludicrously oversized box*. It cost me $30 AUD of my own money to ship 1 tyre just a handful of k's across Sydney - they wouldn't even allow me to drop the tyre at the posted address. They get 1 extra star (above 1) as there were no issues buying or delivery.

Had a problem , problem rectified – Had a little hicup in the condition of bike on arrival ,l wasn't happy with initial responce but to there credit they have rectified the problem ,bike is awsome and drlivery was fast ,despite the problem l am impressed by they way they have delt with the issue Show 2 replies

AI company – Very quick delivery but customer service is horrible. I bought 3 bikes within a few months. The last one came without pedals. I tried to call them but no option to talk to a human. They use AI bot, totally dehumanising you. Do not use their chat because you talk to a bot too. Their bot replies that the pedals are not in the bike specifications and… Read more

everything is ok. I have to buy pedals separately. So is the bike a bike without pedals? When you want to buy a bike from them check if the wheels are in the specifications otherwise you receive the bike without them. Horrible customer service based on AI. I WILL NEVER BUY ANYTHING FROM THIS COMPANY WHO TREATS CUSTOMERS LIKE NOTHING USING AI.

5 star service – outstanding service provided by BikesOnline, bike delivered in a few days, carried to my door, excellent customer service by Jay, could not fault the experience, highly recommend if you are looking for a good quality bike at a reasonable price

Amazing ongoing support – The purchase was straight forward. Had a few issues after purchasing with the bike and when I contacted them, they went above and beyond to sort it out for me. Would definitely buy through them again!

I absolutely love this bike – I absolutely love my t8. It’s smooth and really plush. Would recommend this to anyone who wants a good value for money trail bike but alls wants all the goods.

Easy shopping, and great products – A painless, straightforward process. Bike arrived with courier in its factory box, well packaged, and damage-free. The box showed some bumps, but none of those were even close to damaging the bike. I bought a helmet at the same time, which came from a different distribution centre, so that arrived a couple of days later. I'm not 100% sure if I was… Read more

told it would be coming separately or not, but it again arrived in perfect condition. The products had nice, big, clear photos, and lots of information, including sizing guides for the bike and the helmet. The menus and site navigation were all nice and easy too. I'd definitely buy from bikesonline.com.au again!