Big Brown Box

Bad customer service – I ordered a tv with you guys and I must say that I had the worst customer service I ever experienced. I did change my address once but I informed you guys straightaway. Today at 0800 in the morning I received a call from your rude delivery driver that he will be delivering between 1300-1500. I told him that I won't be at the address but my… Read more

friend will be there and I will give my friend my drivers licence

to my friend but he told me that's not necessary.

At 1300 my friend called me and said that the delivery driver won't leave the tv

unless I am there. When I went there he told me that because we changed our

address 4-5 times and we live at an area full of "junkies" he needed to see me.

I would have really appreciated if he would have given me a call about his change

of mind that he wants to see me.

You guys should not sell any tv's in an area which you think are full of "junkies".

Rude delivery driver

They do not price match buy their website says they do! – Hi there website says they will price match any online price? What a joke I done what the website states to do to get a price match guarantee showed them the link everything was good to go should have been a done deal but no got a email stating that they can't price beat because other offer was to low what a joke do not buy from them, I have… Read more

brought many times off them no drama but from today onwards no more and will be letting family & friends no too what a joke this company is Free Load of rubbish price beat policy.

Great service! – After doing a heap of research I purchased a Blue-Ray/PVR player from Big Brown Box. Within a few minutes I received an email stating it would be delivered the next day. I hadn't expected it so quickly and knew I wouldn't be home to collect, so I called Customer Service and was able to arrange drop off at my house in a secure location. The item… Read more

was dropped off as promised. Unfortunately since then I've had a fault with the PVR, but this was resolved by the manufacturer easily using my Big Brown Box receipt.

Fast, friendly service that I have no complaints about! Very quick contact at a discounted price

No after sales service on faulty product – We bought our new Sony HX925 television with Big Brown Box last year. As we were awaiting our entertainment unit we did not open the box when it was first delivered. When the box was opened we immediately noticed there was a split on the screen covering half the TV. Customer service refused to help in any way other than to refer us back to Sony… Read more

for warranty. As this was not a manufacturing fault (just rough handling in the warehouse or rough delivery) they couldn't help. At the end of the day we have a very expensive faulty TV! We have been so disappointed with the whole experience!

No customer service, rough handling of products

Beware of the staff selling dodgy products to their customers – Terrible customer services because I rang them about my Samsung HT-E4500 3D Bluray Player Home Theatre System to try explain that there was something wrong with speakers and the subwoofer and that there was no power to the bluray player. They just completely ignore their customers so I would highly recommend never buying any more of their products… Read more

from them in the future since they weren't very nice to me at all.

The worst customer service ever and their products are useless since they don't even work

Worst Place Ever – Extremely disgusting customer services because I tried to ring them about my Samsung HT-E4500 3D Bluray Player and explain that the sound wasn't coming out of the speakers and that when I was trying to play bluray discs it kept skipping. They couldn't careless about their customers so I would strongly advice not to buy any more products from them in the future since they were very rude and abusive to me. They sell bad products

Excellent service – I am a bit confused about other reviews as i had a really positive experience with Big Brown Box. I ordered a Sunbeam multiblender which i saved almost $40 purchasing through Big Brown Box online. I was beyond thrilled. I ordered for delivery the next day and received a confirmation receipt email immediately after purchase. I also received a… Read more

follow up email almost straight after the confirmation explaining the delivery process and that i would receive a phone call prior to delivery. I didn't realise i would have to be home for delivery as they mentioned ID check and a signature, so i emailed them requesting for it to be left on my doorstep. They responded within an hour or so and said that i would need to send an email confirming that i am taking responsibility if damaged/stolen once delivered to the doorstep. I was fine with this and sent them a confirmation email agreeing. Done and done. I left a sign on my front door requesting they put the towel i left on the doorstep over to cover it and to remove the sign once they did - which they did! It was fantastic service. I am yet to use my blender so cannot comment at this time on the product itself but am very impressed with Big Brown Box's website/ordering, customer service and their delivery service. It was a really great experience and will definitely shop with them again. Fast delivery, excellent price, great communication

Indeed .. It was terrible – I ordered a product - price was good. and decided to get it delivered to my work. I don't carry my passport to work, but the delivery driver wanted to see my passport to confirm who I was. The delivery location on the order was correct, as was the person (me) being delivered to, and so was the phone they called me on, and so was the credit card… Read more

I bought on - all of which I showed the delivery person. None of which mattered they wanted a passport to be able to confirm delivery!!

This company is a joke! .. even Australia Post make the delivery process easier! I would not recommend using them! Price Service

A worrying experience – Like others I let my head be ruled by the price. Ordering process was fine, was advised of a delivery date. Box arrived 2 days late which was fine. On opening I found that the TV was damaged. I rang the 1300 number and was instructed to take pictures and email customer service. 3 days later I thought I had better follow-up. I called 1300 again and… Read more

was told there had been no progress on my return as "we have a backlog of emails". Great I thought.... Well at least the support rep I spoke to processed my return and organised a replacement set. A week goes past and no TV, eventually it does arrive and is in good condition. Around 3 weeks later I receive an invoice for the replacement set !!!! What! they are charging me for the replacement TV... About now alarm bells start ringing that this mob are either dodgy or hopelessly disorganized, maybe both. Call 1300 again and spoke to a support rep who casually informs me "oh yeah, we know that some bad invoices went out... just ignore it", I was not even asked for my invoice number or customer number. I would have at least expected an updated invoice.... but no. So next thing I am expecting is for the local Sheriff to show up demanding payment on a bad debt or my credit history to be marked by a non-existent TV debt. DON'T RISK IT - Buy from a store, at least then you have a face to deal with. Left feeling unhappy about the whole transaction.

Nearly everything, but mostly the sloppy customer support and internal processes.

Waiting for poor service – Gidday, needed to buy a new tele so we could move into the digital age. Decided to go online and best price ruled the day. Checked to make sure all looked legit and made a purchase. At that point, very efficient...order placed, payment receipt, another email saying we could expect delivery on a particular day but to check with the freight company… Read more

as they would send us a consignment note number and we could track delivery progress ourselves.

After a few days I queried what was happening and was told via email that" I will look into your problem with the freight company" as if it was my issue and they were doing me a favour. Told them I just wanted to know and I could not track anything as I did not have a con number. Eventually told our order had been overlooked, no apology and a con note number "will be with you this afternoon" Huh two days later con note number arrives...and that is another story with another company. Eventually tele did arrive, over two weeks late as although the company is registered in Sydney, freight comes from Western Australia. The price The mucking around, the stress, being told one thing but getting another.

Outstanding service. Highly recommend these guys/girls – I did extensive research on what I wanted to purchase then did the price matching. Big Brown Box had the best advertised price for the two items I required (TV and surround). I then went into a store and although they came down 'over' two hundred dollars from their price (for the cheapest item, the surround - 'marginally' better than BBB.)… Read more

(Appalled that they try to rip people off just because they don't ask for a better price and for those that can't or don't like to haggle!) But, I would have to pick both up, obviously not in my small car and I would have to find a way of getting my RP TV out the door. They then told me that they were out of stock of the surround and it would be two weeks.. but I could take the TV now. With the speakers on new TVs nowdays - not worth it.

The Big Brown Box had both items in stock, would do free delivery and take away our 100kg rear projection TV for free. I ordered it after lunch on a Thursday and it was delivered the next morning. I received two emails and received a phone call in the morning confirming the 2 hour window delivery. It took way longer and with more stress to put it together than my dealings with BBB.

I can't recommend them highly enough. The service, the communication, professionalism and of course price were all great.

This was my first order with BBB and when needed, I will turn to them again.

With respect to delivery - we do live in a major city and I was on holidays at the time so I was flexible on delivery times. Price, service and not needing to haggle and doubt whether you got the best price.

Great Service – Have now purchased two tvs and on both occasions I shopped around and BBB not only offered the best price but they delivered and took away my old and packaging.. That saved me the hassle. Their customer service was great. They called to tell me they were out of stock and when my tv would be available and coordinated a delivery time and then… Read more

called agin to confirm. The delivery teams on both occasions were friendly and caring. I wouldn't put myself through the hassle of purchasing from a store agin. Service that makes me happy Wonderfull all round customer service

Delighted with this product – Bought a tv set for my friend who is quite the critic to say the least from this site. To my relief, she is absolutely delighted with this unit. Claims it is better than the unit she had which was twice the price of this one. Phew. What a relief that was. I would like to recommend it to my friends. Thanks. Good product, good service

Suitably impressed – I recently placed an order with Big Brown Box and the service was phenomenal! As indicated, I received an SMS notifying me that my order was extracted from the warehouse and somebody would get in touch with me before delivery the next day. First thing in the morning, I received a phone call from the delivery team informing me that my order will be… Read more

delivered between 11 and 1. At 11:05 a truck arrived and my order was completed. Friendly, punctual, reliable

High degree of privacy invasion – I have purchased items from this organisation on two occasions. Whilst I don't have any complaints about their price, communication and delivery speed, I do take offence when they ask for my credit card (item already paid for by credit card - approved and processed) and driver's licence when they arrive at my address. This is more or less a 100… Read more

point proof of identity. Price, communication and delivery speed High degree of privacy invasion (100 point proof of identity)

Excellent customer service – I rarely write reviews (especially positive ones!) but my husband ordered a speaker from these guys and the experience was pleasantly surprising. They were very efficient when it came to updating the status of the package, calling on the morning of delivery with an accurate two hour window for delivery and then being prompt and friendly. Reliable, excellent service.

Outstanding – Wonderful allround service. From initial email contact/confirmation to final delivery I had 3 emails, 1 text and 1 personal call to confirm the 2-hour collection window. Yes you have to be there to sign, but excellent if you have flexibility with your time to be at home. I could not fault this service. Will certainly recommend.

Exellent Service – My dodgy ebay TV broke down so jumped on shopbot found the cheapest price for a nice new samsung series 6 46 inch, Naturally I wanted it "STAT". Picked the cheapest price one and rang to see if any chance of next day delivery. The person was professional and knowledgeable about LED TV''s so ordered one for next day delivery. Delivery guys rang… Read more

before delivery and were professional and on time and importantly handled my TV carefully and took away the old one. After a day or two I noticed a single pixel was stuck on red, was quite hard to spot unless black on screen but rung up BIG BROWN BOX and they dispatched a replacement the next day. Apparently is quite rare to get a stuck pixel on a samsung straight out of the box but I didn't really mind as BIG BROWN BOX was nice about it and assured me at all times and was a easy replacement. I will certainly be using them for future tech/appliance purchases as they win on price and service! Professional

Service – Great service, very reliable did not have one of my accessories I ordered so rang to tell me they upgraded it wow, also another accessory I ordered was not needed as I could use my old wall mount, rang them credited my card used and picked it up the next morning Efficient, reliable

Couldn't be happier – Bought a Samsung 51" plasma for unbeatable price with free delivery, which to Tasmania a real bonus. I made the order over the phone, the gril was ver helpfully and great to deal with. I was told it would take two and half weeks for it to arrive, but it was fine with that for price. To my surprise it arrived within seven days great job bbb. unbeatable price & delivery  Show reply

Fast and friendly service – Yesterday afternoon I placed an order for a new Samsung TV to be delivered and installed at my home. The girl I spoke to was very friendly and was happy to answer all my questions. I actually didn't expect that the TV would be delivered the very next day because the order was placed so late in the afternoon. I was pleasantly surprised when it… Read more

was delivered and installed before 10am the next morning by a friendly delivery guy who took my old heavy TV away and installed the new one. I would definitely recommend this company to anyone interested.

Pathetic customer service – prices are really good with these guys but the customer service is absolutely pathetic. They could not get their deliveries sorted for the week. Spoke to a lady at the customer service who was very narky and arrogant. As a customer service, you try and work with your customers not act arrogant and thats how my experience was. So, if you cannot be… Read more

at home at the time that they specify then forget about getting your product. prices, free shipping customer service

Big Brown Box – I am writing this review because of my utterly appalling customer experience with Big Brown Box. I ordered a Sony Bravia 40 inch TV which was delivered almost a week ago. Delivery went smoothly but when I opened the box, I found that the screws for attaching the screen to the base were missing. Being a reasonably minded person, I thought it… Read more

would be a simple matter of calling Big Brown Box to get the missing screws. How wrong could I have been?

First of all, I was told to call Sony, which I duly did – only to be told that they couldn’t do anything and that Big Brown Box would have to do a swap out. I relayed this to Big Brown Box who were reluctant to do a swap out. Five phone calls later after speaking with [names removed] - everyone it seems, except the manager [name removed] (who either couldn’t be bothered or didn’t want to speak to me), they agreed to Express Post me screws from a model that they already had. Only problem was - the screws didn’t fit. Another 3 phone calls later and almost a week later, I told them they could pick up the TV and give me a full refund. Only time will tell whether they actually turn up tomorrow as promised. Epic fail!!

Great price and hassle free – I had seen the TV that I wanted in our local Harvey Norman for $3999.I did an internet search and saw the same TV for $800 less at Big Brown Box.It was a no brainer really.The only thing that worried me was that I was in Tasmania-so the goods had to travel a long way. Would they arrive in tact? How long would delivery take? The bottom line-I… Read more

ordered on a Wednesday afternoon and the items were delivered the following Tuesday,all in perfect working order! The only thing I would note is that BBB's website said they would be delivered in 2 weeks so I actually wasn't expecting delivery when they came and the courier didn't ring ahead like he was supposed to, but that wasn't BBB's fault. In any case I was pleased that they turned up earlier than expected. I also ordered a Blu Ray home theatre system which was also cheaper than the local stores so all up I think I saved $1K - a significant saving. Delivery was $64 but that was nothing compared to the saving in price. So to all Tasmanians-you can do better than what the local shops are offering! Good price, quick delivery, no pushy salesman confusing me and trying to sell me warranties I don't want

Amazed - More than expected – Buying from BBB was a brand new experience for me. It was so easy I wondered whether something would go wrong - but it didn't - and I'm completely satisfied. I found BBB staff more than obliging during the purchase and the delivery guys were more than helpful. So much service and for so much less - a deal that I'm very pleased with. low price… Read more

- next day delivery - helpful staff (both when ordering & on delivery) - free delivery - disposal of the old model!

Terrible – Have bought 2 items from this online store and the first was delayed by 4 weeks and when delivered by a private courier with no logo on delivery car we had to help lift the item. Second item was ordered mid nov 2010, delivered faulty and we are still trying to organise a replacement. Store has left it to us (the buyer) to arrange this process… Read more

despite numerous phone calls and e-mail.

free delivery but when goods are faulty, store does not do anything to assist in the return and / or replacement of faulty goods. Do not expect any customer service coz. there is none.

Just plain awful – I ordered 2 TV's and 2 surround sound systems on 30th December 2011 for delivery on 10th January 2012. Pretty straight forward I thought with a long gap between order and delivery. A week after ordering I recieved a call saying they did not have the items in stock even though I had ordered them a week beforehand. January 10th arrived and… Read more

one tv was expected to be delivered but come the afternoon I was told they were not going to deliver, I rang furious and after 9 phone calls someone came down that evening with the tv.

I was then told my other tv would not come till March! I was then going to miss out on the cashback offer from when I bought it. Another 19 phone calls later, with me doing all the chasing and promises of I would be phoned which I never was, my other tv has arrived today nearly 6 weeks late and I am still missing a surround sound as they had given away my one to someone else. But they have offered to send one from their office in Perth for free delivery, my reply was of course it should be free I should have had it 6 weeks ago!

Big brown box do have great prices, although their free delivery is only if you live in a capital city, which a large chunk of the population do not. If I call the people are apologetic and always friendly, but they really need to sort out their ordering system and if they promise to phone you back, they need to do it. God knows how long my tv would have sat in the warehouse unless I had to be pushy and chase them. Prices, friendly staff Free-Devliery only if you are in a capital, poor stock management, long wait to get items (over 6 weeks), dont return phone calls

No issues whatsoever – I've ordered a few items from Big Brown Box. Not only are they chepear than what I found in stores but the service is amazing. They kept me informed about the progress of my orders and were very polite on the phone. The delivery driver was on time and called well in advance to let me know when it expect him. I cannot fault them. Would definitely buy from again. Great prices, great service! Honestly no cons at all

Online shopping how it should be – After a disastrous attempt to buy a Roberts Radio with alwaysonsale.com.au I was nervous about trying to purchase online again. So I was very happy, when, after placing the order I received a personal e-mail letting me know the expected delivery date. Less than two days after placing the order with Big Brown Box, my radio was delivered as… Read more

promised.

My confidence in shopping online has been restored :)

This was my first purchase with Big Brown Box and I'm sure it won't be my last.

I can wholeheartedly recommend them. Good prices. Deliver as promised.

Great prices. Terrific service – After looking around for a new TV, both instore and online, I couldn't find the required model at a better price. Which is obviously great, but it has been bigbrownbox.com.au's customer service that has also been exceptional. After choosing the delivery date and receiving the auto-confirmation I received a phone call from the delivery… Read more

contractors on the morning of the delivery to let us know an anticipated time of delivery which is really refreshing.

I also, on the same day, purchased a new dishwasher from their sister-store, AppliancesOnline.com.au (without, at the time, realising they had the same management) and can happily report that the purchase and delivery experience were identical.

I will, without doubt, be purchasing again from bigbrownbox & appliancesonline. Prices and customer service.