Purchased a small weaving loom from Marketplace. It is supposed to be used for darning clothing. There are many ads for it on line that show it working perfectly. Unfortunately, it is very difficult to use and does not do a good job. It takes longer than darning by hand and the finished darning is worse than hand darning. Show details
If there was a negative amount of stars I would allocate an infinite amount. Returning a product which was unfit for use has become a complicated, time consuming nightmare. I advise AVOIDING purchasing from BigW Marketplace.
I ordered a12kg supercoat beef dog food for my little one at $46. plus $12 delivery. Good grief. Online big w doesn't tell you how long it will take, where it's coming from, I live in Ballarat so assumed that is where it was coming from. Nope coming from Doncaster., If I had known, would have used pet stores in ballarat. St^pid me. Gullible… Read more
me at 65. 3 days later, get an email i will have it in another week. And what is my baby supposed to eat ...... air??????? I'm a pensioner. Get no help from 1300 number. Regret not looking hard at reviews for Big W. Never again. Big W has gone to the fishes cos dogs are too good for them. They better take it straight back.
Reviews with attachments
- +1
Order a recharger for the electric scooter. Arrived today and looked like the rats have been chewing on it. Didn’t have to open the package. It just saw it all fell apart. I think it must’ve been caught in a conveyor belt or something, but the 240 V lead has all been stripped with exposed wiring. Big W really need to do better.
I ordered a cupboard and it was shaky when it was assembled. I have a young child and home and requested to return it. After more than a month of going back and forth they refused to allow a return even when I have sent multiple videos of how dangerous the cupboard is from ADVWIN. They eventually offered a measely $30 refund on a cupboard I paid… Read more
$289.40 for including the delivery fee and basically told me to go make a complaint if we are still unhappy. There is a serious lack of care for their customers and their experience. I have been going to Big W regularly and going forward I will be boycotting this company. Its tragic how they over a small amount of money they are willing to lose a customer for life.
- +1
BigW marketplace customer service doesn’t rate at all in my opinion as it’s absolutely disgraceful. Received damaged scooter in box, wasn’t told when it was going to arrive, nobody was home at the time and was left by Hunter Express couriers outside my garage damaged. It took over 2 weeks for BigW to finally agree to have it returned and only when… Read more
I threatened them with the Ombudsman that they agreed to refund me in full. I would never buy anything online from BigW so buyers be aware of the pitfalls when purchasing online. I would NOT recommend it!
Poor and disappointed in the way things are dealt with should be able get money back if you have a faulty item
I would rate this negative stars Have a damaged product Big W says that is our what ever store No I brought it through BIGW web page Now I need to create a google drive account to send them a picture of the fault I am following the cleaning instructions Not happy
- +1
We received a new sports top today, from Intimate Brands on Big W Marketplace, that came already stained by what looks like fake tan or makeup around the neckline. The stains are both on the front and back. As if it has been worn before. The top in question was in a non-resealable bag that needed to be cut or torn open, then unfolded to find the stains. We're pretty disgusted and disappointed.
Damaged items and damaged packaging, and this was a resend from the first damaged order, how pathetic and completely unacceptable. Delete my account, I will not be paying big w anymore of my hard earned money.
Ordered some very important items through BIGW and paid for the priority shipment. I waited at home for this as it was coming today, when I received an email saying that Delivery Completed. Hmmm, no it wasn't, so I telephoned Team Global Express. They informed me that it was delivered to a town 75 kilometres away, and someone named "Nick" had… Read more
signed for it. I looked at the proof of delivery photograph, and well, have included it here. Team Global Express told me to either go get it myself or contact BigW, as there was nothing more they can do for me. This was a PRIORITY shipment, and is now in the hands of Good ole Nick who just scored himself my parcel!
got a damaged tv item would not replace or refund no help our fault.
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Why is the website insisting I complete my profile? All I want to do is browse to see what's in stock. Any page on the website defaults to the attached.
Ordered some simple garage shelves on 27-Mar. As far as I am concerned, I ordered from Big W as one order, yet they split it into two orders. 20 days later, there's only one portion delivered and I already left a review about that delivery, where Hunter Express just dumped the damaged package in front of my building. But the second part has not… Read more
arrived yet and there are no meaningful updates on the tracking site.
Why can’t Big W deliver goods from the place where the order originated, i.e. Perth in this case. It is hardly some exclusive and rare furniture! Why do they have to deliver that FROM THE OTHER SIDE OF THE CONTINENT?! And with tracking “updates” just stuck in limbo, forever “in transit” with no other info, and some bogus arrival dates that make no sense. If it arrived to WA on 8-Apr, why has it still not been delivered on the 16-Apr???
Do not buy this sofa bed from Big W Marketplace. It cost me 711aud and It’s extremely uncomfortable and broke easily!!! completely not worth the money. On top of that, I couldn’t even leave a review for the product. This feels very misleading, and I’m really disappointed and frustrated that my hard-earned money went to such poor quality.
They dont deserve any more time to waste to give them more detail for the review. As per images below, After 2 weeks on 20th Feb recieved a damaged mower One month later after millions of email on 20th March i was awaiting for my refund.
Terrible customer service. After the item being lost and me contacting them to see what happened to it, I received a broken set of headphones that came out of a broken box that had been crushed or something in transit such that one entire end was squashed and completely open, and they told me it was my fault because the box was open. I didn't… Read more
open the box, it was already open and damaged but they don't believe me. I've been a loyal customer of Big W for years but not now. Not ever again.
Bought an “Oppsbuy” temporary car port in October last year on Big W Marketplace for $300. Easy to set up, sturdy and perfect. Set up between my house and fence so nicely secured using all the items supplied. The tarpaulin disintegrated after 3 months. Frame is still perfect but the tarpaulin material is complete rubbish. Sent photos to Big W… Read more
Marketplace who have been unable to get a response from the seller “Oppsbuy”. I’m disgusted that Big W won’t take any responsibility in this matter further than trying to contact the seller on my behalf. I believe Big W should refund or replace this item because they chose to use Oppsbuy as a supplier and they should stand behind the products they sell. I chose to buy from Big W online due to their excellent reputation and I regret that I didn’t understand that the returns or complaints process was not managed by them. Big W has made a fool out of me and I’m appalled.
Latest follow-ups
With the new 'security' which sends a code to your email, you can't log in at all!! The app reverts back to 'enter email address's page so you can't put the code in! I tried 4 times. Then deleted the items from my cart. If they can't be bothered to… Read more
have the app work, and waste customers' time like that, I will shop elsewhere. Especially since the 'customer support' page is also useless. I am so sick of getting treated this way by companies.
Follow-up · I was using my android phone. I don't have troubles like this with other apps. It does not have a way to get back to the app from the email sent with your code. And when you try to return to the app to enter the code, it is no longer open to enter your code. It has reverted to the ' enter email ' page which is back where you started.
I recently researched a 'retro' cassette radio (with Bluetooth) unit to buy. I located a Digitech model on the BigW site - and the very same unit on the site of a large electronics store (Jaycar). I expected the BigW price to be around the same (or… Read more
cheaper) but it was $40 more than Jaycar's $79.95 price. Further, one of their hosted sellers had the same unit for $30 more again (a gob-smacking $70 more than the Jaycar price!) showing up in the same search result on the page (See image). BigW's price was excessive, but unwitting buyers could inadvertently pay even more than than that on the same site. Why does BigW allow this? It's very deceptive, so please beware - especially in regard to the other sellers they host. BigW prices are very high on so many items, but there seems to be a myth that they're a good value 'budget' store. My theory is that they use 'loss leaders' to get people in, but make huge margins on other items (such as the radio/cassette player). Greater community awareness is needed to help curtail the profits of this very greedy company, and the ACCC should be on to them daily - but they'd certainly have their work cut out.
Follow-up · I didn't purchase the Digitech unit from them due to the high price, opting for a Thomson one on Ebay. In appearance and features it seemed identical to the Digitech, so it may just be different badging. The Thomson has been doing the job so far with radio, tape and mp3. For $54 it was a good price. Big W are one of the country's worst price… Read more
Wheeled Heavy Duty 60kg Rated Shopping Trolley Durable 30L $39 - Seller: Gearzen Purchased the above item. When I opened the package there was a very strong chemical smell. I aired it for a couple of days and then got in touch with the Seller -… Read more
Gearzen. The trolley is to be used for food shopping and I have no doubt the smell would leach onto the food I bought. Didn't hear anything back so got in touch with Big W. The seller then responded and I told them the problem of the very strong smell. They said to air it (which I had already done) and that the smell came from the wheels and it will eventually go away. I have now aired it for 6 days and have not been able to use it. I have not heard back from the Seller since my last response of "Take Care" which suggests they are not interest. As there hasn't been a solution, I escalated the matter with Big W Marketplace and have not heard back or received a confirmation email. Also the product colour I received was not what was advertised - which is the colour I wanted. Do not use this website.
Follow-up · Big W don't care about customers and provide no customer service. Still havent heard back.
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Positive reviews
I bought some earbuds from Extreme Plus on marketplace and I love them. I was thinking the price was a mistake because they were ridiculously cheaper than anywhere else so I was a little dubious, but they are fantastic. All original, in original box, brand spanking new and beautiful. I can't recommend seller enough and I don't usually bother with reviews, but sometimes people have to give positive ones rather than only negative ones. Thanks man.
Purchased an item from Big W Marketplace. The item was delivered promptly, however, upon receipt it was damaged. Customer Service was excellent and got on to this matter immediately. While I'm disappointed that the item was damaged, I cannot fault the customer service provided.
I see a lot of negativity here about buying Big W online. I found the experience easy and efficient. My clothing items were delivered quickly and for just $8. It beats in store shopping anytime and the deals, I find, are better. They contact me whenever they have gear on special, and they are real discounts. I was sold initially because of the $8… Read more
delivery fee and Big W offers really good prices on clothing too. It’s better value than shopping at opp shops and Big W products are brand new.
Negative reviews
S.HIT never ever think of buying online very bad products and service is terrible all contact center is in bloody offshore India or Filippines it has taken almost 2 months for an item that was faulty and used sent to me to refund very bad service
Requested return fee much higher than stated on item's T&C. My order was not dispatched for 2 days and there was no way to cancel the order before it was dispatched. BigW online states $15 fee for return due to change of mind, which is ok, but when I tried to return item I was asked to pay "restocking fee of $37.49 and the dispatch fee of $12.18… Read more
AND shipping". I checked item T&C linked directly from the item listing and it clearly states return due to change of mind is $15. I checked item parameters, size, weight and it is within the parameters to be returned for $15.
The requested change of mind fees completely contradict stated T&C and this is the main objection here. Whether the cost are fair for real life is debatable, but this is a clear violation of their own advertised T&C.
Absolutely USELESS. The bed comes, no slates. One week later the slates for the bed arrive. The dresser arrives part 10 is incomplete. 3 weeks later still trying to get 4 prefabricated silicone plugs. DO NOT waste your time or money, Its an absolute joke.
Recent reviews
Unfortunately, I will never buy anything again through Big W Marketplace. I've had probably one of the worst experiences when doing any purchase, either in store or online. I was looking for a specific perfume, a fragrance, uh, to purchase, um, and Big W Marketplace shown to have it available. So I decided to purchase two because it's not easy to… Read more
find, and um no problems, no nothing, um, when I did the purchase. One week's gone, two weeks gone. At the third week, I received the tracking number from the reseller. The vendor that Big W uses to deal with. Unfortunately, the experience from that point onwards was horrible. The tracking number and the goods have never been delivered. After many emails, phone calls, more than one month, dealing with Big W and attention, customer service for Big W was fantastic, but dealing with this vendor with the name of Fresh Cosmetics and me saying, I still want the goods, Fresh Cosmetics people stay away from them. They don't have the product in-house. You pay and they order after from whoever, whatever, and came to a point that I threatened them with consumer affairs after they wanted my product and this fresh cosmetics business was just horrible. And to silence me, they ended up refunding the goods. So, I'll say this, for Big W marketplace or Big W stores, never again, because you should choose properly the people you wanna do business with. Regarding this fresh cosmetics business, it is simply embarrassing, shameful. You guys are a disgrace. Businesses like yours should be shut down by the people of power, the people that can make those sort of decisions, because you guys are a disgrace. I could leave attached the many emails that I have to prove that what I'm saying is accurate!
Checking out the email from Big W this morning I was looking through the toys available. Most were for preschool or very young children. 2 items caught my eye - Buzzed which is a drinking game that can get you drunk and another was a carry bag for 2 bottles of wine. Both available on marketplace. Why are these and possible more like these being advertised in the toy section?
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And now an update to this: a person from Couriers Please rings in the morning on Fri 17-Apr-26,… Read more