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So sick and tired of them advertising items that are NOT available in any store in any state in the whole flippin' country. Seriously, they need to fire the complete and utter MORONS who keep doing this!!!!!
Takes too long to receive an order
Placed an order over a week ago...still waiting, would have been quicker driving to a store, oh wait but they are closing most of their stores! I wonder why, terrible service no stock! Pathetic! They also use Fastway, who are hopeless as well!
- Big W Online Store
Definitely NOT price competitive! Dissatisfied, Feeling ripped off!
I just purchased a bottle of Head and Shoulders 2 in 1, 550ml Old Spice bottle, cost me $19.00. Could have bought exactly the same product and size, for $9.50 on special at Coles, $9.49 not on special at Chemist warehouse. That's 200% on the other stores and probably most expensive in all of Australia... Feeling rather silly and totally ripped off by a store that supposedly prides itself on being "great value gifts, books and all things baby, kids and home." Seriously? Do your shopping around first!
Easy to order and delivered 3 days later. Notifications were given at every step on the way too Will use again
Dreadful Online Ordering System and no backup or support from Big W
I am a person that has a disability and cannot shop instore any longer. I tried to order $100 worth of goods from Big W on 2/4/2021 and the online system would not allow me to o0rder my products and get them ALL home delivered, it was either part click & collect and part home delivery. Big W Support were not able to help me change the system nor order my goods.
Today is 15/4/2021 and I needs my product urgently and after many calls to Big W Support Office (customer service) who so far have been unable to help or appear to want to help I stil...l have not been able to get these items. Contact to the local Karingal Store for assistance has achieved the stock is all in the store but now they cant take a payment over the phone, and attempts to pay online has shown that again we have two items click and collect and two items home delivery. Finally the goods were all available for home delivery and I live ten minutes from the store and the goods could come from any store and take another week to be delivered to me!!! Do not use Big W's online ordering system!! It doesn't work and nobody wants to put themselves out and help!! No wonder Big W is in so much trouble with lack of sales!!
Made an online purchase on the 3rd April. Partner made one a few days later. My partner has already received an email saying his order had shipped. Normally I have to wait 2 days before getting an email to say items have shipped, I’ve been waiting 4 days and haven’t received an email yet.
cant sms or one phone call for 40 bucks delivery
payed 40 bucks in delivery i said on my order sms me so i can come to the gate to open it didnt get no sms or nothing then i get a msg to say come pick up ur item from the toll location are u crazy no thanks sent ,my order back useless
I ordered one order with target and one with big w on the same day for a selection of kids clothes. My first order with big w arrived within 2 days with all the items had ordered. Target on the other hand have already cancelled two items from my order and I’m expecting there will be more as hardly any of the items have been posted. So bravo to big w for having everything in stock that I ordered and for the prompt delivery of my items.
- Big W Online Store
The people they use to deliver are unreliable
We have used the online ordering twice now and both times the company they use to deliver the goods have been unreliable. Both times these were gifts and both times they have not come any where near their predicted delivery date. Be warned to allow a long delay.
Worst. Service. Ever.
Ordered nappies. Its been 4 weeks. Items were returned to sender for reasons unknown. Have had to purchase multiple other nappy packs whilst waiting for my order to arrive. Have emailed Big W but so far no resolution.
Waste of time and money.
Ordered online. 1 item turned up. Contacted x2 company re:shipment never got back to me. Then courier. No response. Then Big w. No one has replied yet.
I purchased an oven toaster that was on sale on 30 Jan. The shipping confirmation came on the next day but on 4 Feb tracking says “insufficient address” I checked the address but it’s the right one. (My home address) So I send the message to Big W they responded they’ll follow up and I’d get updates. Waited a few days but still no response and the tracking status was the same. I send the message again and same response, and same outcome. 16/2 still no updates so I asked for a refund told them I don’t want it anymore and they said I’ll have to w...ait till the item gets back to their warehouse and then they would refund me. You can imagine I wasn’t happy by then. 20/2 still no updates so I followed up again. They said they’ll look into it and yesterday I received a shipping updates and today, instead of they returned it to their warehouse it arrived at my door. So I thought I’ll just have it rather than getting return shipping organized. Opened the box and there it goes the box was awfully damaged and there’s a big dent on the item... Let’s see how long it’s going to take to resolve this. It will be reported to ACCC and an ombudsman might have to get involved. I’ll never ever ever again shop with them. Not recommended.
How hard can it be?
Seriously in 2021 can't they have an online system where the items that you order online, which they say are in stock, actually are? Order and pay ,then get told a day later that there is no stock. And have to wait up to a week to get your money back. Hopeless .
I ordered a spin mop online i had a box arrive from big w and in the box was a box of baby wipes no spin mop i tried to resolve it with big w and sent them pictures and proof they said they were sorry and going to send out my mop i originally ordered but they never did i tried to resolve it again for a secound attempt and just got passed around and ignored months later still no resolution.
I ordered 3 items on line on the 17th February and I received all my items I ordered on the 18th through Australia Post. Very impressed with the service by all incolcws.
Worst delivery service in Australia
Absolutely useless..Ruined my son's 10th bday.Ordered item was thrown on our front Lawn on stormy Melbourne morning.No correspondence to let us know that the delivery was going to be that morning.3 weeks later a s Iam still chssing up refund and pick up of damage goods
I put a pick up order in online while the store was closed they were fast efficient and friendly I will be definitely using this service again for my shopping needs
Perfect Buying Experience.
I ordered a JVC television for Click and Collect at about 10 PM a couple of days ago. A order confirmation email was received almost immediately. The following morning another email arrived at about 10 AM to inform me that my order was ready for collection. When I got to the Service counter at The BIG W Warringah Mall the TV was there waiting for me. I did need to show the order email and my ID to a very friendly staff. All in all an excellent buying experience.
Order placed 23/1/21 still waiting on some products to be delivered
Ordered lego creator on 23/1/21 was supposed to be delivered on 27/1/21 still waiting on delivery of product. Even paid $7.95 for delivery pathetic!!!
Having ordered 6 packs of hand wipes for $9.90 postage my order was reduced to 1 as stock was not available. Had they contacted me I would have cancelled the order instead of paying postage for only 1 item worth $4.80. This is not the first time they have done this, so I will not be shopping with BW again EVER.
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