Getting a refund is hard
Have gone to get refunds twice due to clothing sizes being smaller than expected. Eg, a men's large is actually more like a small.
They have a very aggressive lady at the counter that will nitpick and try any excuse not to accept it.
This is in Perth
30 day change of mind is a joke.
Theres no point in doing a Christmas laybuy at bigW
I put a childs princess cart on layby in july and finished paying it off last week. After i paid they said it wasnt in stock but would let us know. Today we received a call saying they wont have it for christmas and did we want a refund or did we want to wait. Erm its for christmas and a refund isnt good enough.
Surely someone is responsible and we shouldve been told before 14 days to christmas?
Why cant they find one from anywhere instead of ruining a little girls christmas?
Excellent Customer Service
Visited Bankstown Big W today and was assisted by and excellent team member - who went out of her way to assist me locate a mens shaver (unopended) and later served at checkout. She was lovely. While waiting for her return another team member checked to see if i needed anything. Just fabulous. Thank you
Top quality costumer service
I visited Big W Eastland and was helped by an excellent shop assistant, Margherita (not sure about the way to spell her name). She did everything possible to find the books that I was looking for, helped me to get them from the shelves while selecting the best covers (the ones that were not damaged). She treated me with courtesy and respect. Another good reason to return to this shop!
I wish to alert customers to the following.
Recently we purchased several cards ( Christmas & birthday), upon returning home thought the cost to be excessive.
Upon looking at the rear of the cards, there were two prices indicated, Aust. $6-99 & NZ $7-99. We were charged the latter which was $1 overcharge on each card. The cards were returned & management notified, however showed no interest.
Two further purchases were made at different stores on different dates, the same scenario, cards returned, again no interest.
Staff attitude was surprising & disgraceful.
Great cheap shop
I often shop here as there's a great selection of items to choose from at really competitive prices, the stores are spacious and no crowded aisles, staff are helpful. Only negative is self serve cash register, i know there everywhere but I believe they do put people out of work
Your fault but I felt guilty!
I purchased some fishing tackle. Thought it was a bit exy. Retrieved my docket from bin and discovered a $40 Santa chocolates purchase. As I didnt buy ANY chocs I went back with my docket and was told I would have to go to the lay-by section at the back of the store. Explained my problem. They photocopied my docket, said there was no-one present who could review cctv footage. They phoned me and said I did NOT purchase ANY chocolates as per cctv. Went back and lined up at lay-by again to collect my $40 but was told they couldnt refund wit...hout my docket. I reminded them they had photocopied my docket but was told to come back at later date. I went again today. Lined up behind piled Xmas trollies at lay-by!! Finally got my money back but without a single apology. Disgraceful Big W!!
Rude , unfriendly and aggressive service
I was warned re Big W rude service but it was worse when I had an experience with a rough looking young man in his 30s . He was rude and aggressive.
The young women near the check out was rude and unfriendly.
The store is in Queen st Brisbane
I am totally disappointed in the womenswear dept in my local store.What has happened??? Im afraid I wont be buying any more clothing, the range is totalling boring.There are no markdowns as previous , all in all Big W has lost the plot.
Really Good Customer Service
Big W Narellan Town Centre, a lady named Maryanne at the checkout yesterday could not have done more for us. We were trying to use our online vouchers which would not go through for our purchases of Wish Gift Cards. She tried and tried so patiently, enlisting help from her colleagues not once blaming us for the vouchers being invalid. After calling her manager we were all surprised to find that vouchers cannot be used to buy gift cards! We paid with Eftpos and all was good. Maryanne was wonderful - thank you.
Very limited selection of different coloured/sizes in men's polo shirts
The Big W at Livingston Shopping Centre (Perth) has a very limited selection of different coloured polo shirts in the men's section. Also very limited in sizes too. I needed some polo shirts for work and while I did find 2 different colours, I wanted a few others. Plus there were hardly any in Large (I can get away with Medium but prefer large) lots of Smalls and Extra Large sizes, up to 7XL (which is great for bigger people) but obviously not my size. These sizes had several different colours to choose from. Today I needed to purchase a black ...polo shirt (I do relief wotk at a few different places and one place requires wearing a black polo) and I could only find one in Medium so I had to buy that one. I think this is very poor on Big W's part and I had to find polo shirts elsewhere. Plus, why aren't there any polo shirts in the women's section??
I just visited Big W in Tuggeranong ACT Toy Dept (Sun afternoon 3/11 ) and would like to compliment the well mannered and helpful young man who assisted me. He went out of his way to help me and answer my questions. I was very impressed.
Today my friend & I had the Grafton's store duty manager Michael Green & an off duty manager Robbie Third help us with a large awkward item into our car. Michael pulled it apart & passed it down off the back dock to us. His friendly help was greatly appreciated. Big tick & a big thank you to Grafton Big W.
Not impressed with Big W quality over last few years
Standards have slipped at Big W over last few tears, for instance, recently bought an Icon Garden Portable Hose Reel, had positive reviews. Pieces missing from box, and doesn't state need to buy extra hose to connect from reel to tap before you can even connect your own garden hose. Not worth the cost or effort to travel back to store. Useless piece of BigW crap went straight into bin, where it belongs! Will not shop there anymore, had enough of unreliable and inconsistent quality of products. Don't even get me started on customer service (or lack thereof)
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Questions & Answers
Has anyone else had any issues with the big w range of licensed tshirts finding small holes in the front of them once they have worn them once then washed them? I have a snoopy one, two bon Jovi tshirts and a Volkswagen one and they now all have holes that have appeared in the front of the fabric? I thought I must have moths but I have checked other clothing in my wardrobe and they are fine ???
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