2Big W Retail Stores
Part of Big W  2.0 (1,734)

Big W Retail Stores

2Big W Retail Stores
2.1

384 reviews

PositivevsNegative
25% · 96272 · 71%
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Return Claim MadeYes (54) · No (249)
Product Quality
2.6 (257)
Customer Service
2.4 (300)
Brand Manager for Big W? Claim your listing.

Reviews

384 reviews
australia
australiaaustralia nsw62 posts
  Retail Stores

Totally incompetent

Firstly I comment on Dot the hopeless virtual assistant who is incapable of answering, & the most useless system I have ever encountered.

I wished to inquire re availability of a product. There was no indication of stock on line, so one needed to visit a store.

Staff were uninterested, rude, & had no product knowledge.

They consulted their checker & advised which stores had stock.

I visited each store only to be advised NIL stock. Niether the virtual assistant nor checkers were up to date.

I am not prepared to continue to trudge around store to store in vain.

Neither myself nor friends will ever visit Big W again, the company has lost its credibility. Show details

Casara
CasaraDarling Downs, QLD13 posts
  Retail Stores
Kristina P.
Kristina P.5 posts
  Retail Stores
Mish
MishGreater Melbourne (Outer), VIC5 posts
  Retail Stores

Poor picker packef

Click and collect pretty poor of Karingal. There was a good reason for click and collect. Daughter was collecting as I had appointments.got notification the 3 items were not in stock. Items needed urgently due to new job. So I ended at big w and immediately found all 3 items. Thanks for wasting my time. I have heard from someone that worked at the karingal store the picker packers either don't know how to do it properly or are just lazy. I say in this case lazy as how can all 3 items not be in stock when I found them immediately without searching? Train your staff. Poor effort. Oh and pit up a complaints form to make things easier. Show details
John M.
John M.
  Retail Stores

Poor exchange policy

I purchased a pair of pants that were the wrong size . I unfortunately had lost the receipt and attended the Midland store to exchange them and was expecting this would be a straight forward process.
Much to my disappointment I was advised I could not exchange the pants without a receipt even though the pants had two different size tags on them. I understand why the refund policy is in place but when a customer if simply wanting to exchange an item for a different size your policy does not reflect good customer service.
I will be shopping at Kmart in future as they have a far more friendly exchange policy. Lift your game BigW. Show details
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Margaret M.
Margaret M.South East Queensland, QLD
  Retail Stores

JOBS WORTH GONE DAFT

Bought a ballon for my granddaughters birthday, I was the first customer in the store, the assistant whose job is to inflate the balloons with helium refused to inflate my purchase as they had a 'full order' book today. The two minutes it would have taken them to do their job proactively was spent arguing as to why they wouldn't. Show details
Product Quality
Customer Service
Blondie-ness
Blondie-nessSydney36 posts
  Verified Retail Stores

Giftcard Ripoff - Price Gouging at it's best!

Woolworths/Big W now charge $6.00 (5.95) to buy a giftcard. I just bought an Eftpos Giftcard off the shelf just like groceries and Woolies/BigW charged for the giftcard. So a giftcard is money already credited to Woolies/BigW, and yet they feel the need to put an extra charge on the Giftcard. So in essence we are paying Woolies/BigW to allow us to give them more money before a product is even purchased. Do they charge $6.00 for buying each grocery item eg one banana, one orange, one bottle of milk? So why would they feel it is logical to charge a person $6.00 to give them credit of $50 or $100? No wonder the profits are soaring. Don't buy Giftcards from Woolies/Big W. Go straight to the preferred store.
EMJ
EMJCanberra 2600, ACT6 posts
  Retail Stores

Great refund policy

I returned an article of clothing and found I had brought the wrong receipt, but the very friendly and helpful staff member looked it up on my Rewards card and processed the refund, which was in my bank account by the time I arrived home. Great service, thanks! Show details
Greg
Greg29 posts
  Retail Stores

Strathpine Store

This store for a Friday Morning was one big mess large pallets blocking walk ways staff unloading onto the floor 1 scanner in the store that was working and the self serve payment twice I had to call the mature lady to fix a issue and I told her about the above and the response Your not the only coustmer never again this outlet I will avoid Show details
Product Quality
Customer Service
Liza A.
Liza A.
  Retail Stores

Pick up order Kwinana store

The staff were amazing and extremely friendly and helpful when I collected my order. Show details
Lily
LilyNSW, 2150121 posts
  Retail Stores
Jacquelyn Garrity
Jacquelyn Garrity Sydney, NSW3 posts
  Retail Stores

Can’t contact a store by phone

Big W have blocked consumers from contacting specific Stores. EXTREMELY RUDE BEHAVIOUR, they expect people to waste their EXPENSIVE Petrol and go in Store to check that a product is available or go on line. On line doesn’t guarantee the product will be available when you want it. Can we bill them for the cost of petrol if we drive 40 minutes to a store and the product isn’t available I think not. So disappointed in the way their treating customers Show details
Beer B.
Beer B.Hobart, TAS3 posts
  Retail Stores

Total lack of service

I tried calling a Big W store to enquire about the balloon inflating service, only to discover it's not possible to speak with anyone at a store. So, I went to the local store and found the counter for this service, which was unattended. So, I waited and waited, eventually going to the service counter at the back of the store and asked if someone was available to serve me. The person said they would "try" to get someone. I returned to the balloon service counter and waited and waited. The store was not particularly busy yet I could not see any staff. Eventually, I gave up as I had run out of time. Next time, I'll support a small business instead. Show details
Fenton
FentonSydney, NSW3 posts
  Retail Stores
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Bigburgz97
Bigburgz97
  Retail Stores

Questions & Answers

Lisa S.
Lisa S. · Big W Retail Stores

Many thousands of your customers along with myself would like to know who exactly made the decision for Big W to supply children with the book "welcome to sex"? Who in this corporation has lost their backbone and given into this evil agenda? Who obviously has no regard for the effects of this on children and cares even less for the senseless parents that buy it? Come on Big W stand up for what is right and call out the truth no matter who is pulling your strings!

Tina
Tina · Big W Retail Stores

Read my reviews today on this website

Lodged complaint for refund for Big W own brand faulty shoe with NSW Fair Trading.

Anyone else has had refund issues they had to lidge a complaint like me to a legal authority.

Tiff
Tiff · Big W Retail Stores

Has anyone else had any issues with the big w range of licensed tshirts finding small holes in the front of them once they have worn them once then washed them? I have a snoopy one, two bon Jovi tshirts and a Volkswagen one and they now all have holes that have appeared in the front of the fabric? I thought I must have moths but I have checked other clothing in my wardrobe and they are fine ???

sammy
sammy  

crap products made in china. shoes are the same the sole fell off the shoes after 2 days

Louise H
Louise H  

Mustn’t have stored their 1986 stock with mothballs

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Details

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CategoryShops, Physical Shops and General Merchandise ShopsShops, Online Shops and General Merchandise Shops
Offers Free Standard Shipping NoYes
Free Standard Shipping Minimum Order Amount $15.90
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Extra Information

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