Big W Retail Stores
384 reviews
- See all
Reviews
Totally incompetent
Firstly I comment on Dot the hopeless virtual assistant who is incapable of answering, & the most useless system I have ever encountered.I wished to inquire re availability of a product. There was no indication of stock on line, so one needed to visit a store.
Staff were uninterested, rude, & had no product knowledge.
They consulted their checker & advised which stores had stock.
I visited each store only to be advised NIL stock. Niether the virtual assistant nor checkers were up to date.
I am not prepared to continue to trudge around store to store in vain.
Neither myself nor friends will ever visit Big W again, the company has lost its credibility. Show details
Extremely bad - don't go. They don't even have a customer phone service anymore
Never going in to the store to buy anything ever again. You can't even ring up the store to make a query about returns of a Sunbeam product that was bought a month ago, and has already broken. When you ring, you get a 'virtual assistant' who can't even answer your query, so you have to go in store with all the palava - receipt/original packaging for a product that worked for only a few weeks. For someone who currently is a disability pensioner with numerous health issues - this is a no go. A friend got this toaster for me in the first place as ... Read morethe Clifford Gardens Centre is beyond me. It is law that all electrical appliances have a 1 year warranty under Australian Law. Heck, Big W can't even offer a service to answer a phone call. Woolies and Big W, you have permanently lost this shopper. Goodbye, you are the weakest link. Really, really not happy.Poorly trained security staff
Incredibly rude staff at Big W Fountain Gate. I entered the store for approx 2 mins to have a quick look at an item before work. Security wanted to check my bag on exiting the store and knowing my rights, and given my rush I said no - I only had an A4 handbag sized bag and knew I had overnight items inside (dirty clothing etc, not to mention personal female products). They were incredibly rude and harassed me and insisted on seeing inside which is actually illegal given the size of the bag. Wanting to minimise the scene I conceded and allowed t... Read morehe rude security staff to see inside my bag which was pretty humiliating given the contents (they even looked inside the small bags inside my bag which had underwear, sanitary pads etc). They obviously found no stolen items. A well dressed 33 year old in big w for 2 minutes didn't steal any of their products, what a surprise. I had actually been looking at party supplies for a large gathering which I have now purchased from a competitor instead. I will never shop at Big W or any of their affiliates again and will encourage my friends and family to do the same. There is no product I could have stolen in those 2 minutes, that would fit in my A4 handbag, that would equate to the money they have lost in my lifetime refusal to shop there again.Poor picker packef
Click and collect pretty poor of Karingal. There was a good reason for click and collect. Daughter was collecting as I had appointments.got notification the 3 items were not in stock. Items needed urgently due to new job. So I ended at big w and immediately found all 3 items. Thanks for wasting my time. I have heard from someone that worked at the karingal store the picker packers either don't know how to do it properly or are just lazy. I say in this case lazy as how can all 3 items not be in stock when I found them immediately without searching? Train your staff. Poor effort. Oh and pit up a complaints form to make things easier. Show detailsPoor exchange policy
I purchased a pair of pants that were the wrong size . I unfortunately had lost the receipt and attended the Midland store to exchange them and was expecting this would be a straight forward process.Much to my disappointment I was advised I could not exchange the pants without a receipt even though the pants had two different size tags on them. I understand why the refund policy is in place but when a customer if simply wanting to exchange an item for a different size your policy does not reflect good customer service.
I will be shopping at Kmart in future as they have a far more friendly exchange policy. Lift your game BigW. Show details
JOBS WORTH GONE DAFT
Bought a ballon for my granddaughters birthday, I was the first customer in the store, the assistant whose job is to inflate the balloons with helium refused to inflate my purchase as they had a 'full order' book today. The two minutes it would have taken them to do their job proactively was spent arguing as to why they wouldn't. Show detailsGiftcard Ripoff - Price Gouging at it's best!
Woolworths/Big W now charge $6.00 (5.95) to buy a giftcard. I just bought an Eftpos Giftcard off the shelf just like groceries and Woolies/BigW charged for the giftcard. So a giftcard is money already credited to Woolies/BigW, and yet they feel the need to put an extra charge on the Giftcard. So in essence we are paying Woolies/BigW to allow us to give them more money before a product is even purchased. Do they charge $6.00 for buying each grocery item eg one banana, one orange, one bottle of milk? So why would they feel it is logical to charge a person $6.00 to give them credit of $50 or $100? No wonder the profits are soaring. Don't buy Giftcards from Woolies/Big W. Go straight to the preferred store.Great refund policy
I returned an article of clothing and found I had brought the wrong receipt, but the very friendly and helpful staff member looked it up on my Rewards card and processed the refund, which was in my bank account by the time I arrived home. Great service, thanks! Show detailsStrathpine Store
This store for a Friday Morning was one big mess large pallets blocking walk ways staff unloading onto the floor 1 scanner in the store that was working and the self serve payment twice I had to call the mature lady to fix a issue and I told her about the above and the response Your not the only coustmer never again this outlet I will avoid Show detailsPick up order Kwinana store
The staff were amazing and extremely friendly and helpful when I collected my order. Show detailsBig W at Campsie NSW - violated in the change rooms
I recently used the change rooms at the Big W campsie store and a male customer pulled back the curtain hoping to see a naked woman in the change rooms. This store does not have separate male and female change rooms and they do not even send men and women to opposite sides of the change rooms. Since they have a shared male/female change room, they should have DOORS on each cubicle for privacy, but they only have curtains. I think this is DISGUSTING that a woman risks being subject to a peeping [Name Removed] while trying on clothes in a major r... Read moreetail chain. I would have liked to email Big W to let them know about this and receive an apology, but they don't have a complaints email address and thereby force you to phone them. Nowhere near good enough. Women beware.Can’t contact a store by phone
Big W have blocked consumers from contacting specific Stores. EXTREMELY RUDE BEHAVIOUR, they expect people to waste their EXPENSIVE Petrol and go in Store to check that a product is available or go on line. On line doesn’t guarantee the product will be available when you want it. Can we bill them for the cost of petrol if we drive 40 minutes to a store and the product isn’t available I think not. So disappointed in the way their treating customers Show detailsTotal lack of service
I tried calling a Big W store to enquire about the balloon inflating service, only to discover it's not possible to speak with anyone at a store. So, I went to the local store and found the counter for this service, which was unattended. So, I waited and waited, eventually going to the service counter at the back of the store and asked if someone was available to serve me. The person said they would "try" to get someone. I returned to the balloon service counter and waited and waited. The store was not particularly busy yet I could not see any staff. Eventually, I gave up as I had run out of time. Next time, I'll support a small business instead. Show detailsStaff are unethical and take your online order stock
We collect the Disney Pixar cars. I have been collecting for years and it's a hobby I enjoy and my daughter has recently taken up. Recently they have become very popular and it's getting harder and harder to get the cars we need. To get around this and the fact that online ordering is classed as "assorted" as soon as a carton arrives in stock (most stores have between 0 to 3 cars between deliveries) I'll purchase the entire carton being 24 cars. They only come in boxes of 24 to the store which is the maximum you can buy in one transaction. Twic... Read moree today I bought a carton from the Penrith store and the Katoomba store. Immediately after making the transactions Penrith went back to their original stock listing as the 24 went to me. This was checked on my phone my computer and my wife's phone. So the 24 cars were assigned to me. I called Katoomba after this and confirmed the carton arrived overnight and was on a pallet out back and not on the shelves. She said as soon as the box is located it will be processed to be picked up. Once the email received for collection I arrived to find a while heap of cars chucked in a Fisher price box. Out of the 24 cars I purchased I returned all of them but 3. I noticed the three Chisiki cars that were on the shelf the day before happened to be in the fisher price box. The listing for their store still had 3 more cars and the three cars that were supposed to me 8n the carton were not in the box I was handed. One of which being the pizza planet car. I purchased 3 cars and returned the rest. I then went to Penrith as I received an email to pick up my 24 cars there. I then received an email saying I had received a partial refund as they could not fulfil my order of 24. This makes no sense as the carton of 24 was revived by the store. I was informed I would only be getting 8 cars out of the 24 as this was all that was available. Like Katoomba the carton arrived overnight and had not hit the shelves. I know this as my wife had been to Penrith store twice during the day and they were not staking shelves as there were no cages or pallets in the ailes and the same 2 cars were 9n the rack the entire day. When I arrived to pick up my 8 cars out of the 24 they received, I was handed 8 cars with multiple duplicates, the dregs of the carton. The cars we wanted were all gone and on the system after being refunded the difference, the store still shows they have 8 cars. The only people that had access to that carton was the staff who had access to the back dock. So at some stage someone had opened the revived carton of cars taken out what they wanted for themselves and left the dregs for me and refunded me the difference despite the carton was sold to my online account. So basically if you order or pay online for a product that's highly desirable or possibly worth money on social media platforms, don't count on receiving your items as the staff will have access to it first and will just keep it for themselves. It's so unethical.Garbage “customer service”
I needed 25 of a particular product. Called the so-called customer service line to find out availability of stock I needed that day, before driving to store. Was told they “don’t do that” and my only option was to look online. I explained that last time I’d done that, the store had no stock despite saying they did online.Refused to transfer me to any stores to check. I checked online and found the store that APPEARED to have the most stock and drove 45 mins to get there. Guess what, no stock! Absolute wasted trip. That store then looked up on... Read more their system and tried to send me to another store, a half hour away, saying they had “plenty” of the item. I insisted they call them, to save me another possible wasted trip. They finally did and again, that store had no stock. If you’re not going to allow customers to contact stores directly, then you at least have to ensure that your online stock is accurate. A 1.5 hour round trip for nothing, which could’ve been easily avoided with a 5 minute phone call.
Questions & Answers
Many thousands of your customers along with myself would like to know who exactly made the decision for Big W to supply children with the book "welcome to sex"? Who in this corporation has lost their backbone and given into this evil agenda? Who obviously has no regard for the effects of this on children and cares even less for the senseless parents that buy it? Come on Big W stand up for what is right and call out the truth no matter who is pulling your strings!
Read my reviews today on this website
Lodged complaint for refund for Big W own brand faulty shoe with NSW Fair Trading.
Anyone else has had refund issues they had to lidge a complaint like me to a legal authority.
Has anyone else had any issues with the big w range of licensed tshirts finding small holes in the front of them once they have worn them once then washed them? I have a snoopy one, two bon Jovi tshirts and a Volkswagen one and they now all have holes that have appeared in the front of the fabric? I thought I must have moths but I have checked other clothing in my wardrobe and they are fine ???
crap products made in china. shoes are the same the sole fell off the shoes after 2 days
Mustn’t have stored their 1986 stock with mothballs
Details
Big W Retail Stores2.1(384) | Big W Online Store1.8(473) | |
---|---|---|
Category | Shops, Physical Shops and General Merchandise Shops | Shops, Online Shops and General Merchandise Shops |
Offers Free Standard Shipping | No | Yes |
Free Standard Shipping Minimum Order Amount | $15.90 |
Extra Information
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.