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Big W Retail Stores

Big W Retail Stores

2.3 from 251 reviews · View Statistics
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Reviews

  • Product Quality
    2.9 (175)
  • Return Claim MadeYes (35) · No (169)
  • Customer Service
    2.6 (197)
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Marie3524
Marie3524Adelaide
  • 24 reviews
  • 8 likes

Garment review

published

I note that one cannot leave a review on Big W website on items so here it is.
KD girl tracksuit pants “Wildflower” in denim color.
Looks nice until washed, pills plus plus plus, after 3 washes looks like garbage.
The gold writing came off after 1st wash.
Pity as I have purchased KD girl’s clothes and never had this problem.

Product Quality
1/5
Customer Service
5/5
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Big W worker

published

Big W worker (indian, wears green bib) assaulted me and my friends because we were testing out the soccer balls.

Product Quality
1/5
Customer Service
1/5
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OutShoppingAgain
OutShoppingAgainHunter Region, NSW

Why are all the vests, tshirts and winter tops so short?

published

Lately when you shop, particularly in Plus Size, half the top is missing. Who wants to wear a top in winter that stops just below your belly button? The material quality is good but the length is terrible. I purchased a pack of vests and whilst lovely to wear on skin, I cannot even tuck them in for warmth. I know they are not expensive but I’m sure we’d all appreciate being able to have them keep our hips a little warm too.

Product Quality
5/5
Incentivised Review No
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Ainsley C.
Ainsley C.Sydney, NSW
  • 3 reviews

No Exchange or Refund

published

I brought a V7 Animal Dyson on the 25th April. Tried to return and get a new one because after a week the head had stopped turning and no longer working. Was told since I used it that need to get Dyson to take a look which will take two weeks. Under the Australian law if a product is not working with 30 days a swap or a refund should be given. They told be it was the policy they had with Dyson that it need to be sent away. I don’t care what Big W policy is with Dyson I brought it from Big W. When I asked what am I meant to do for two weeks with out a vacuum they just shrugged their shoulders. Really poor form from a big company. Not happy at all with their customer service.

Customer Service
1/5
Incentivised Review No
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Madds
MaddsSouth East Queensland, QLD

The toy I wanted to buy was not in stock

published

I went to 4 different shops and the online big w website even said it was in stock and it wasn’t

Product Quality
5/5
Customer Service
3/5
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Luke
Luke
  • 2 reviews
  • 2 likes

Beware buying this item. Big w doesn't care

published

Bought two tonic cd cases 160 sleeve to store old DVD'S. You can fit about 50 discs In there until the book no longer closes properly. Add another 10 and you can no longer fit any more in due to the pages not able to turn anymore. I mean I hate to complain but big w really needs to take these off the shelves. I went in to tell them and they told me "it's not big w's fault" fair enough but you guys will still sell them. Knowing they are dodgy. Anything to make a dollar though right?

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Product Quality
1/5
Customer Service
1/5
Incentivised Review No
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Larni D.
Larni D.Gippsland, VIC

The Store Maneger Rasika is racial profiling in 2022!

published
Customer Service
1/5
Incentivised Review No
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Don’t buy

published

My cousin bought this for my sons 1st birthday but as soon as we put it all together correctly my son leaned back the tiniest bit and he fell back and almost cracked his head open I couldn’t recommend at all

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The reviewer stated that an incentive was offered for this review

angry
angrySydney, NSW
  • 2 reviews
  • 5 likes

extremely rude manager

published

i purchased a garment steamer from big w in Menai on Thursday 31st March , I brought it home excited to open it only to find that the contents inside the box were wet and parts were missing I asked to speak to the store manager thinking that she would be compassionate because i went out of my way to purchase it and having to take it back the next day. the manager extremely unprofessional not even introducing herself told me that its not there fault because it comes from the warehouse....
NOT HAPPY

Incentivised Review No
Store LocationMenai nsw 2234
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Unhappy customer
Unhappy customerSydney, NSW
  • 4 reviews

Manager not willing to help

published

Wouldn’t blow a balloon up in the party section said they were busy , were standing around talking.. manager no help

Customer Service
1/5
Incentivised Review No
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Stephen J.
Stephen J.
  • 2 reviews
  • 2 likes

Exemplary service above and beyond

published
Product Quality
5/5
Customer Service
5/5
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Fabian Lee
Fabian LeeSouth East Queensland, QLD
  • 3 reviews

Instock online not instore

published

Buying various items says instock online had to travel a fair distance then the items are not instock instore, extremely annoying.

Incentivised Review No
Return Claim MadeNo
Store LocationNorth Lakes
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Su T.
Su T.Perth, WA

Terrible returns policy n customer service

published

Got some baby clothes from friends for my bubs bday that didn't fit him but obviously we didn't have the receipts but price tags n everything were still on them n it had the big w brand dimples on them plus clothes were in pristine condition n never worn but they still wouldn't let us exchange them for a bigger size unlike kmart n target which were so much better n understanding about this matter n let us do so....it's not we asked 4 a refund...jus a bigger size n ofcourse we didn't have receipts bcos they were gifts but big w customer service were completely heartless n not understanding at all!!! Would never shop there again jus on principle!!

Product Quality
1/5
Customer Service
1/5
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Stevo
StevoWide Bay-Burnett, QLD

Huffy Helix 12V Electric Scooter

published

Imagine opening/setting up the night before your child's birthday to have it charged and ready to go the morning of, to find there is no charger provided. Yet the manual says to only use the charger provided! Pretty disappointing.

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Product Quality
4/5
Customer Service
5/5
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Edo
EdoPerth
  • 2 reviews

Poor Product Support ..

published

I bought a "Russell Hobbs 3-in-1 Classic Hand Blender" couple of months back; half of it fell apart on first use. I took it to the store I bought from 'Rosny Park- Tasmania', they declined refund or replacement, or exchange because I didn't have the receipt!
Doesn't give you confidence in what they sell, or the way the treat customers.

Product Quality
1/5
Incentivised Review No
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Questions & Answers

Tina
Tinaasked
Big W Retail Stores

Read my reviews today on this website

Lodged complaint for refund for Big W own brand faulty shoe with NSW Fair Trading.

Anyone else has had refund issues they had to lidge a complaint like me to a legal authority.

No answers
Tiff
Tiffasked
Big W Retail Stores

Has anyone else had any issues with the big w range of licensed tshirts finding small holes in the front of them once they have worn them once then washed them? I have a snoopy one, two bon Jovi tshirts and a Volkswagen one and they now all have holes that have appeared in the front of the fabric? I thought I must have moths but I have checked other clothing in my wardrobe and they are fine ???

2 answers
sammy
sammy

crap products made in china. shoes are the same the sole fell off the shoes after 2 days

Louise H
Louise H

Mustn’t have stored their 1986 stock with mothballs

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Big W Retail Stores

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