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Big W Retail Stores

Big W Retail Stores

3.0 from 48 reviews

See the Best Physical Shops in 2019 as rated by Australians on ProductReview.com.au.


Bad service and attitude

Rockdale Big W . Wanted to buy a House and Home Faux grey blanket..the only similar colour was out of its proper wrapping so not able to determine what brand but it was placed amongst $20 blankets.it was bundled up and had a plastic wrapper placed around it with the code. I went to the checkout as I may not have been able to use self serve..I stood waiting for close to 15 minutes as the only person working the registrars was having a problem in processing a client. Finally a very apologetic employee helped out. The item registered as $29 .I said that it was in amongst $20 items, Bundled up with tape around it and I would only pay $20 A ‘manager’ was called over and was quite abrupt in telling me that the cost is$29. After all the time wasted I did not take the blanket. Had it been presented in a proper way I may have paid the extra.

Customer Service
Return Claim MadeNo
Store LocationRockdale

Disappointing Customer Service

The standard of customer service in the Phoenix Store, Spearwood has dropped dramatically in the last 3 years. The staff no longer wear uniform - often in scruffy jeans and joggers whicch makes it hard to find a staff member and when you do find someone, they are often disintrested in assisting. The layby counter is not manned. I pressed the bell for assistance and stood there for almost 10 minutes, walked to the front of the store and was assured someone would come down to assist.. Another 5 minutes later, still no-one turned up. The store was not busy with barely any customers walking around. There often is no bags at the self serve checkout and staff stand around talking even when customers are waiting.

Product Quality
Customer Service
Return Claim MadeNo
Store LocationPhoenix Park Shopping Centre

Big w watergardens

I went into the store to get a refund on a pair of shoes and was told that I was not able to change them without a receipt. I explained to the manager( who I had to wait 20 min for) that I had returned another product on the receipt a couple of weeks ago and the worker kept the receipt. The manager was pretty much telling me that I was a liar as they are not meant to keep the receipt. I was so offended and disgusted by his attitude and his lack of sympathy. The manager was speaking to me so rudely and was demanding me To tell him the exact date I returned the previous product. What an outrageous question. Im just so disappointed, I’m a regular customer at this store and now I don’t want to step back in big w again.

Customer Service
Store LocationWatergardens

Thankyou for avella clothing

Last week in your Mackay store, l purchased 4 avella ladies blouses. They are exceptionally well presented and finished. I find them very comfortable to wear and they fit well!!! In my search I walked all over Canelands and Mount Pleasant shopping Centres. Through all the specialists dress shops, only to be very disappointed. I travel a lot so don't want crushable fabric, which is in all the stores why? Who wants to iron????? I not me! Thankyou Big W more no iron no clingy fabrics.

Product Quality
Customer Service
Return Claim MadeNo
Store LocationCanelands mackay

BigW Bunbury is AMAZING

I absolutely love visiting Bunbury BigW. the staff are all so friendly! Especially the girls in the party section. There is a good range and the value for money is good. While it isn't as cheap as Kmart, the quality of the staff and warm atmosphere (similar to Bunnings) is fantastic!

Product Quality
Customer Service
Return Claim MadeNo
Store LocationBunbury

Check out at front of the store.

I prefer to shop at Big W because of the ease of puchasing my goods and paying for them at the front of the store. At k-mart it's makes you feel awful
being pulled up to show your shopping docket. Big W lay out it is easy to walk around and has good products. And staff that are pleasant.

Product Quality
Customer Service
Return Claim MadeNo
Store LocationWoodgrove Melton

Good Variety

Ellenbrook Store - staff are friendly and helpful. Good variety in-store, clean, bright and low pricing. Minor criticism - when there's a toy sale everything is spread all over the shop, makes it hard to locate certain items.. Anyways thanks Big W!


Should have put more thought into the size of the clothes lines

I popped for the dearest model in a clothes airer and paid the $49 for the Big W Ezy Airer Clothes Rack. Now the product itself is quite good decent hanging space if your in a unit and only have a balcony, relatively light weight and a pretty good capacity also the benefit of not having to hang things on top of each other, which is painful from my experience. Still have the usual issue of hanging clothes in between each line which are pretty close together but that said its quite good compared to others i have seen and used. Folds up easily which was great during the recent high winds just one major floor and why i only rate as "OK" its the width of the lines in the middle section they are extremely large, the pull outs on each end are fine its just the middle section so i'd expect as it busts up all my current pegs i'll be forced to invest in those larger ones. Bit of a shame this bit or I would probably rate as very good.

Product Quality
Return Claim MadeNo
Store LocationLiverpool

Best Purchase Ever

I recently purchased a 65inch Viano Smart TV from Big W Mildura, I had been looking online for some time & could not find what I wanted until I went to the Big W Home Page & looked under TV's & found out exactly what I was looking for with the perfect price tag on it, I could not believe how cheap it was compared to other TV's this size, so immediately called the store to see how many they had in stock, they were very helpful & I informed them that I would be right over to pick it up. Well home now with my new 65 inch Smart TV & my very happy family.

Product Quality
Customer Service
Return Claim MadeNo
Store LocationBig W Mildura

Falls price drop

Sheet set was $22 new sign Price Drop $22
Another one was $30 price drop $30
Big w stocklands wetherill park nsw.
Another size
Was 39 price drop $39
We are not fools we may live in western suburbs.

Product Quality
Customer Service
Return Claim MadeNo
Store LocationWetherill park

customer service

staff member TOMARA at big w riverton wa was unbelievably good in assisting us with our enquiry. big w should be proud to have her on staff. her assistance was much more than one would expect.

Product Quality
Customer Service
Return Claim MadeNo
Store Locationriverton western australia

A shower curtain which doesn't stop water

I like Big W and will continue to shop there but I will not buy the more expensive $15 shower curtains again as they do not stop any water - my floor was drenched. The $10 cheaper option actually works far better - just wanted to give everyone a heads up - sometimes more expensive doesn't equal better. It is a shame I didn't keep the receipt as they went into the bin after two watery floor uses. I have always found the staff on the floor to be brilliant.

Product Quality
Customer Service
Return Claim MadeNo
Store Locationbrisbane city

Value for money

The stores that I visited people are really friendly. Products are good quality never had any issues for the past 10 yrs. kids clothes cheap and good quality as well.

Product Quality
Customer Service
Return Claim MadeNo
Store LocationMcArthur complex, Brisbane City

Please don’t allow your front door person to call people Dear or Darling I’m 50 not 88

Please don’t allow your front door person to call people Dear or Darling I’m 50 not 88. It is really annoying and patronising.
I now do not want to go past this person on the door.

Product Quality
Customer Service
Return Claim MadeNo
Store LocationAltona meadows

Rude employee

We were using self service at Midland gate Big W.
My daughter dropped the bottle of coke. My partner went with her to exchange it and put it to the back of the drinks.
The attendant from self service followed and said don't effing put it back and grabbed a bottle out but grabbed the wrong one anyway!

Return Claim MadeNo

Service to the Gawler Big W was far better than I have received from any other store.

I could not buy a Phillips all in one cooker in the Riverland
so I rang Gawler Big W.t
They were more than helpful the woman I spoke to even went out to the loading dock & searched for the exact model. Price was the best Anywhere for the Phillips HD2237/27 They made sure that it arrive by post very quickly
excellent service

Product Quality
Customer Service
Return Claim MadeNo
Store LocationBig W Gawler

Worst customer service

Went to Macqurie centre big w to exchange nappies (husband got wrong size) with receipt not open in perfect condition. Customer service staff advise that larger size huggies nappy is more expensive that I need to pay difference. I explained that the price difference on receipt is because the item was on special when I bought it and today it’s not. However only an exchange of size should not matter or incur a price difference. Employer did not listen called manager Julie who came listen and said to me offcourse you can exchange without difference. This was the worst exchange experience and I highly recommend training your customer service employees more and listening to your customers. This was anything but customer centric and I will never return to your retail store worst experience.

Product Quality
Customer Service
Return Claim MadeYes
Store LocationMacqurie shopping centre

Click and collect! Took forever

Got items online clickncollect. But you have to go to layby service to pick up. Giant line up. Took me 20 mins to just collect an item. Much quicker to go in and purchase off the shelf. Not enough staff in store to assist.

Product Quality
Customer Service
Return Claim MadeNo
Store LocationGreenhills

Made to feel like I had done something wrong in Atherton QLD

I have just tried to return a book purchased by my husband for my birthday yesterday, with the receipt dated lunch time yesterday.
I did not want the purchase as I have read the book
On returning it I was asked why the cover was not flat and a little curled( not creased) to which I replied that is how it was purchased.
Then i was asked why I would purchase a book in that condition, to which I answered" it was a birthday present"
Then I was told they could not resell this item due to the slightly curled front cover and they would have to through it away
I then again told the girl I had purchased it this way and only opened to cover to put the receipt in
After getting the manager and making me feel like I had done something wrong I refused my refund and left the store
Although it was only $14 I will not purchase from this BigW again as I feel upset ashamed after trying to return this item

Store LocationAtherton

wonderful staff

I would just like to say that on the 1/7/19 (Sunday) I was served firstly by a young man named Michael in the mobile phone section at Big W in the Bendigo Market Place, then when I returned by a young man named Ross, these two fellows were exceptional to me and very patient, I really appreciated their help, I just wanted to let you know how polite and lovely they are, I was going to get my phone at JB Hi Fi but their service was very poor and I didn't feel comfortable so thank you to your staff

Product Quality
Customer Service
Return Claim MadeNo
Store LocationBig W Bendigo Market Place

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Questions & Answers

Has anyone else had any issues with the big w range of licensed tshirts finding small holes in the front of them once they have worn them once then washed them? I have a snoopy one, two bon Jovi tshirts and a Volkswagen one and they now all have holes that have appeared in the front of the fabric? I thought I must have moths but I have checked other clothing in my wardrobe and they are fine ???
1 answer
crap products made in china. shoes are the same the sole fell off the shoes after 2 days

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