Reviewer Photos & Videos
refused to exchange or refund
Bought 2 x pair of court shoes I x pair arrived one shoe size 9 other size 6 1 x pair had no heel tips on either shoe I took the shoes AND the receipt back to the store and was told "Sorry you bought them online so we can't do anything" Even when I showed them the Big W returns policy they weren't interested
TIP : Why you need a receipt to refund or exchange sizes
I shop with Bigw a lot and I can see a lot of people here have the same refund gift issue , a helpful tip that there is gift receipt option if your planning to purchase the item as a gift just ask the checkout or service staff for it. You need a receipt is due to the fact a lot of people just grab items from the clothing section and demands a refund , there is no way of telling if your purchased it as all tags are the same in product code and also due to dishonest people these days makes it diffcult to distinguish between honest and scumbags.
Never buy gifts from Big W
Ridiculous policy of not being able to exchange clothing for the next size up.
Received many baby gifts, brand exclusive to Big W, tags and hangers still attached, which were the wrong size.
Unable to exchange just to the next size up due to not having the receipt. Who gives you a receipt with a gift?
Other retailers allow for a 'straight swap' or even provide a credit note.
Also, poor customer service.
Avella clothing sizing is terrible
I needed a new pair of jeans. Went to Big W, Mirrabooka, and they have a great range’ unfortunately, sizing is anHUGE is. 2 pairs of the same size as labeled, and 1 pair is in fact about 3 sizes bigger around the waists, but then it’s legs are about 8 sizes too small.
The other pair, while fitting around the waist, has tents for the legs :(
Honestly, both labeled the same size :(
They’re going back, and I won’t buy from Big W again.
Oh, and Kmart has a similar issue
I’m told both companies use Chinese manufacturing...by staff
And staff also told me that it’s the pick of the draw with Avella sizing, they they have no control over it
Dunlop Size 7 Basketball Exploded
I bought a size 7 dunlop basketball from the big W location at garden city shopping centre with my partner, we took it out to the open court at the same shopping centre, took some turns trying to throw it into the net for ~15-20 minutes before deciding to go home, while sitting at the bus stop waiting to go the ball started making strange noises before exploding about a minute later, destroying my hearing for about 45 minutes and terrifying everybody else in the bus stop (it was very loud), all in all I wouldn't recommend getting balls atleast from here, couldn't even find a proper way to leave a review on the actual product
Appalling staff behaviour
Big W Young should be ashamed of the staff in lay-by section. The woman's manner is completely hostile and she plays the victim when it is the customer that was being spoken to rudely. TEN MINUTES wait and not a single soul answered the bell at the desk (four times in 10 minutes it was pressed) and (because I care for a sick child who was tired) I rang the front desk to send someone up. The woman who arrived was cold and rude, speaking down to me in front of my child. The manager did apologise but in a very condescending tone like I was one of ...her staff and made the emotional issues I was having after the rude experience with her staff about her own feelings at my queries if this staff member will actually be talked to about her behaviour. It really is the blind leading the blind in that store. A few suggestions is that the manager of the store should stop holding her staff meeting in a wide circle where customers are entering when the store opens and keep them there so long that there are no staff on the floor to help customers needing assistance or at lay-by. And also, if people like the one at lay-by obviously hate their job and take their frustrations out on customers, hire one of the MANY other people looking for work that would appreciate the position.
purchased a 4 year to 8 year car seat and love it. Was easy to find and had many in stock. At amazingly cheap price you could never go wrong.
Party section. Balloon rip off
I had a kids birthday party and had 6 small of my own helium balloons. I went into big w store the afternoon before the party and got them blown up. It cost $40! I thought there must've been some mistake so went back into store the next to check(was in a rush before) and the manager was abrupt and said not their problem.
i bought the $89 basketball hoop and when i got home the middle pole to make it was not the right size so Big W really needs to fix this
Best easy shop for mother's
I like there variety and range for baby things and kids clothes. They always have savings and always competive price. The customer service is really good when ever I ask a question or for help they always are more then happy to help me out. Even helping with my sometimes full on kids.
- Big W Retail Stores
- Verified customer
I purchased a pair of women’s Tradie work boots called “The Boss”. Unassisted but that’s ok. Greeted at store front by friendly staff. I found what I was looking for and happily purchased it. Price was better than what I had been comparing to. Really comfortable. Cashier service was pleasant and happy. Satisfied shopping experience!
Q U A L I T Y
I purchased a pair of black ugg boots, and a cute little button top from there store in Plumpton. AMAZING quality for both purchases! Ugg boots are so warm and durable I wear them everywhere! Great customer service as well :)
Apparently big W "policies" VOID Australian Consumer Law
was gifted a pair of shoes (tags showed it was from big W) and on the first hour of the first day of wearing the heel fell off. The cost of repair was almost equal to the cost of shoes so took them back to Campsie branch to seek a refund.
Was told by service desk (can only do refund with receipt or rewards card as proof of purchase). Pointed out AGAIN that it was a gift, so have neither, just the tags intact.
Did a "[name removed]" and escalated it to the manager who touted the same crap. Pointed out that this WASN'T a "change of mind' r...ather these were not fit for purpose. Still declined, when it is clearly their product. So apparently their interpretation of their own policy VOIDS" Consumer guarantees Under the Australian Consumer Law, when you buy products and services they come with automatic guarantees that they will work and do what you asked for. If you buy something that isn't right, you have consumer rights. Repair, replace, refund If a product or service you buy fails to meet a consumer guarantee, you have the right to ask for a repair, replacement or refund under the Australian Consumer Law."
Philips Series 1000
I bought a Philips series electric shaver my first as i was using throw away razors this shaver is brillant its quiet and does a good close up shave i would reconmend this shaver just the job i still have my battery Philips shaver my mum bought me in 1988 sadly you can get the blades for this anymore its seems any Philips brand off shaver is the way to go hope i can buy the blades for this shaver when the time come all up very happy with my new Philips electric shaver comes with little brush and pouch it carry so if you are after a shaver than run out and buy this one you will enjoy it does the job
Hiring racist employees.
As I walk into the store yesterday I said "Hi, how are you?" to the lady at the entrance. She looked really grumpy and turned her face away. I didn't really cared so I kept walking into the store looking for what I wanted to buy. Couldn't find what I was looking for so I walk out to exit the store. Again I was being polite and said "Thank you" as I was walking out.
She again was grumpy and looked the other way. At the exact moment another customer was walking out. She start to smile and said "Thank you and have a good day!"
I was like wth...what is her problem. Because I am Asian and the other customer is not Asian.
To confirm my suspicions I stand at the front of the store and watched...and discovered:
- Big W Retail Stores
- Verified customer
Vacuum is deadlycaught fire in 30sec..Manager needs to step down
LITERALLY death waiting to happen... $29vac fire I'm still in shock $150 new matt is now rubbish.. Manager never showed concern if I was HURT or anyone and got angry because no I don't want to kill myself with another SAME PRODUCT or exchange... Which is all he deceitfully told me he can do. I thought an exchange for the best vac they have was fair.. PROB $70A guess.. After exhausting my issues [name removed] got my number and and says he has to test it and will call Tues.. OR I was going to make a fuss lots more issues to add but to keep it sh...ort he never asked if anybody is HURT, I needed to almost argue with him to get more attention about my point and I feel he never believe me cause he wanted to get it tested before he'd even acknowledged the incident.. Step down mr manager....You are very incompetent. You do not represent retail my life's worse now buying this product just like the manager... They are still shelved... Whats it need [name removed] a death.... Hameshame shame..... Big w should not be charged you should.... I'll have your job mr if you cant smile.. I have20certs in retail customer service from university of technology,, look downyr glasses at me like im rubbish....I cried in the car how he had no concern and im still in shock...... Step down dude you're not that important now your incompetent. The lovely girl on that desk could excel you if she had a chance pfffft.. Shame
Calling for product
Called five times waited total one hour for them to track down one product and still could not tell me if it was in store so not happy with service
I have received a gift from Big W and decided to go change for something else. I did not remove the tag, and did not open it, it was still wrapped in plastic with the bar code, however the costumer service did not accept the change without the receipt. How am I going to ask for a receipt when it is a gift?
I have never had this problem with Kmart, target and other stores, I do not recommend getting gifts from Big W to anyone.
This product is good but need better quality of material
About 12 months ago I saw that Big W were selling Champion underwear so I thought I will try it out so I brought a pair washed them before I wore them they were great until last week when I noticed a good sized rip below the band I paid about $18 bucks for them I honestly don’t think I will buy them again because after wearing them heaps of time and Washing them the Cotten material gets really thin and the leg of the underwear goes out of shape if those things were sorted out I probably would buy again until then I will go back to the crap Kmart underwear that at least doesn’t rip after 12 months
This product is extremely poor quality
I purchased brilliant basics boys undershorts and after wearing a pair for one day they had holes on both sides from pulling them up and there was a tear in the crotch. This product is of such poor quality and if I had not paid money for it, it would almost be comical. I like many other people, am really fed up with getting such inferior products!
Questions & Answers
Has anyone else had any issues with the big w range of licensed tshirts finding small holes in the front of them once they have worn them once then washed them? I have a snoopy one, two bon Jovi tshirts and a Volkswagen one and they now all have holes that have appeared in the front of the fabric? I thought I must have moths but I have checked other clothing in my wardrobe and they are fine ???
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