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Big W Retail Stores

Big W Retail Stores

2.8 from 105 reviews

Reviews

(33)
(13)
(6)
(4)
(49)
  • Product Quality
    3.2 (76)
  • Return Claim MadeYes (10) · No (80)
  • Customer Service
    3.2 (86)

Reviewer Photos & Videos

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Palmerston

PalmerstonNorthern Territory

  • 9 reviews
  • Verified customer

Click & Collect

published

Ordered online
However when I arrived there was delay in service (at the service desk) even though I was the only customer.
Then it turned out the (pool) item was out of stock. I then had to wait for a lengthy period whilst various staff organised a refund.
The worst bit was the extremely rude & helpful attitude of the staff.

Customer Service
Return Claim MadeNo
Store LocationCasuarina
Sam H

Sam HSydney, NSW

  • 10 reviews

Great product and customer service

published

I purchased a Diamond Back mountain bike for my son, it’s a great looking bike as well as very sturdy he is absolutely wrapped with it! Will be buying my daughter one for her birthday. Campbelltown store staff were amazing

Customer Service
Product Quality
Return Claim MadeNo
Store LocationMacArthur Square Campbelltown NSW
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Daniel proctor

Daniel proctorSydney Surrounds, NSW

SAMSUNG Tab A 8.0

published

Stopped working after a week, returned to bigW sent to Samsung , report claimed customer induced damage, no damage evident, poor quality avoid purchasing this samsung product, Samsung refused to investigate.

Product Quality
Return Claim MadeYes
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Arianna Ariti

Arianna AritiSydney, NSW

Honestly... what other store’s still sell calendars from the year before? Like...seriously?

published

2019 calendar still being on sale on 2020. This product was bought at carnes hill shopping center and they also have no calendars that are useful for students how need dates.

Customer Service
Product Quality
Store LocationCarnes hill
Ana

Ana

  • 2 reviews

They sell faulty product

published

I bought a 32 GB SD card from big w, I inserted it in my security camera and few days later tried to check if it is be saved to my SD card, and on my computer it shows the SD card is not readable, tried few times with different adapters still didn’t work, I went back to the store where I purchased it, they said the package is opened so they can’t give me a refund or exchange, but seriously, how would I know if it is not working until I open the package and tried it?

Store LocationSouthland shopping centre

website advertising not in stock

published

went on the website prior to going to the store to guarantee i would find what i’m looking for. there were 4 options. they had only one of those four in stock, men’s medium. i was looking for a women’s size small. took three workers to help me find the shirt and non of them could explain to me why the shirts were advertised on the website when they were old stock that they no longer had.

Customer Service
Return Claim MadeNo
Store Locationlivingston shopping centre
Kath

KathSydney, NSW

  • 4 reviews

Trying To Purchase Dyson Handstick

published

So, Merrylands BIG W whilst trying to purchase Dyson Handstick which is in current sales catalogue, we are told its available at lay-by counter. When we approached Lay-by counter we were told they don't have any, and are only available on Thursdays or Fridays, but we can neither put our name down for one, or order one and pay for it now. When we asked if we could reserve or pay for one, the girl scrunched up her nose, shook her head and said "No". So not sure how to obtain their goods that are put out the back for safe keeping, if the staff don't assist with sales or helpful information.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationMerrylands - we were NOT able to purchase anything
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Sarah

SarahSydney, NSW

  • 8 reviews
  • Verified customer

Most preferred major retail store

published

The prices are always so cheap, and they always have lots of stock. I have never been able to not buy a product I went in store to buy. The staff are always very welcoming and friendly. The store is usually pretty tidy, but sometimes is a bit too disarrayed. When collecting click and collect, they are very fast and the process is very simple. I really like the fact that Big W offers Afterpay.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationLiverpool Westfields
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Fad

FadPerth, WA

  • 4 reviews

SUPER FRIENDLY AND HELPFUL

published

always a pleasure to visit the BIG W Kwinana store, the staff that work there are super friendly and always keen to help out when we can't find anything, i reccomend this as the best big w to visit!!

Customer Service
Product Quality
Return Claim MadeNo
Store LocationKwinana
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Happy mum

Happy mum

  • 4 reviews

ok but could be better

published

Usually a long wait at the layby counter either in person or by phone but great service once i get through. I once was short changed but the shift manager made it right and gave me an additional ten dollars off an existing layby to compensate. Overall very happy with the staff but there probably should be more of them or more being trained on layby.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationNewcastle West
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Monday

MondayPerth, WA

  • 3 reviews

Good Once ...not anymore.

published
Customer Service
Product Quality
Return Claim MadeNo
Store LocationKarrinyup
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hebsh

hebshSydney, NSW

  • 2 reviews

Menai BIGW

published

@ around 2.35 today on 3rd of February, try to contact bigW menai ask for book title Called targeting Homework, waiting on the phone and transferred 2- 3 times, and last time asked if I want to hold, I said no more wait, I need you to fix my problem, unprofessional way talking to the customer, with no even apologize as get the client waiting something normal.
you guys deserve to be sold.
not happy, not buying from BIGW again!! very simple....

Customer Service
Product Quality
Return Claim MadeNo
Store LocationBIGW Menai
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Steve L.

Steve L.Metropolitan Adelaide, SA

  • 2 reviews

Bad Customer Service

published
Return Claim MadeYes
Store LocationBig W Marion SA
Mark P

Mark PHornsby

  • 8 reviews

Poor service - will not allow exchange of unused shirt for better fitting size

published

My daughter brought a size M T-shirt for Xmas, its fit is too tight - Big W will not exchange for a size L, unless a itemised original receipt is produced which has been misplaced, they can't match a credit card slip transaction to it either unlike their competitors - I'm thinking of taking my business elsewhere & recommend others to do so as well via social media !

Customer Service
Product Quality
Return Claim MadeYes
Store LocationMacqaurie
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Konka 10.1" Tablet - TE1011 xmas present gone bad

published
Customer Service
Product Quality
Return Claim MadeNo
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Neo

NeoSouth East Queensland, QLD

  • 6 reviews

One of the best department stores

published

Big W is now my go to department store. Used to be K-mart but I cant even sign up for an online account with them due to their stupid signup process. Plus Big W have a better range at competitive prices, with decent specials. Using AfterPay at Big W is a simple process. The staff are always friendly and helpful. One guy went to great lengths to locate the item I was looking for. Their website is also very good. Kudos to the buyer for T shirts, definitely the best prints and quality out of all the budget department stores.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationRobina
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paully2012

paully2012Murrumbidgee Region, NSW

  • 37 reviews
  • 3 likes

They dont listen, selling Konka tablet with malware, virus

published

So its proof Big W are more interested in money than your privacy or online safety. The Konka TE1011 tablet comes with inbuilt malware. Quite a nasty variant that can steal your info and send back to China. The malware cannot be removed and will cause your tablet to get hot and slow down. Big W were shown the problem yet continue to sell them compromising your personal info and google account. The malware can also download more malware. Perhaps they will listen when a law suit begins.They also wont print my review in the BigW page.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationBig W Gladstone
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Cookie

CookieVictoria

Experience

published

Average customer service wide range of products from applliances, pet supplies, party supplies, homewear, beauty supplies, clothes, shoes, kids entertainment, electronics, books, craft, food and snack, miscellaneous items, with variety of prices

Customer Service
Product Quality
Zeljko K.

Zeljko K.Greater Melbourne (Inner), VIC

  • Verified customer

Very disappointed I have really bad experience that I do not wish nobody to have that kind of traumatic stressed

published

Without exception myself and friend we were throwin outside of the store in the car park on Boxing Day 26/12/2019 I have writing to the management of Big W nothing happens no reason for that I have bay TV in store Werribee Plaza Big W. I have got no TV I have rubbish in side of the box. I went to report to the police 2 times. Advise me to go in the store and asked for report And I was escorted by security as a criminal person with my friend no reason for that I have all relevant documents to support my clam. I continued to contact Big W managers CIO no response to me and I m push away as a customer no apology or compensation for what they did to me and to my friend in several times I have written letters but no responded to my letters.

  • +12
Product Quality
Return Claim MadeYes
shaun

shaunPerth, WA

  • 8 reviews

BIG W is expensive,no stock,staff are rude and this is most stores i have been to

published

BIG W is expensive,no stock,staff are rude and this is most stores i have been to they just are all the same!!!!!
also heaven help you if you need to return somthing with no receipt....

Customer Service
Product Quality
Return Claim MadeNo
Store Locationlivingstone
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Questions & Answers

Tiff

Tiffasked

Has anyone else had any issues with the big w range of licensed tshirts finding small holes in the front of them once they have worn them once then washed them? I have a snoopy one, two bon Jovi tshirts and a Volkswagen one and they now all have holes that have appeared in the front of the fabric? I thought I must have moths but I have checked other clothing in my wardrobe and they are fine ???

1 answer
thomas p
thomas p

crap products made in china. shoes are the same the sole fell off the shoes after 2 days

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