??!
1 photo
Big W Retail Stores

Big W Retail Stores

3.0 from 83 reviews

See the Best Physical Shops in 2019 as rated by Australians on ProductReview.com.au.

Reviews

Review distribution

5 star
29
4 star
12
3 star
5
2 star
3
1 star
34

Mumm

MummPerth, WA

  • 3 reviews

Getting a refund is hard

published

Have gone to get refunds twice due to clothing sizes being smaller than expected. Eg, a men's large is actually more like a small.
They have a very aggressive lady at the counter that will nitpick and try any excuse not to accept it.
This is in Perth
30 day change of mind is a joke.

Product Quality
Customer Service
Return Claim MadeNo
Store LocationPerth
See all answers

Campbell

CampbellPerth, WA

Theres no point in doing a Christmas laybuy at bigW

published

I put a childs princess cart on layby in july and finished paying it off last week. After i paid they said it wasnt in stock but would let us know. Today we received a call saying they wont have it for christmas and did we want a refund or did we want to wait. Erm its for christmas and a refund isnt good enough.

Surely someone is responsible and we shouldve been told before 14 days to christmas?

Why cant they find one from anywhere instead of ruining a little girls christmas?

Customer Service
Return Claim MadeNo
Store LocationKwinana

Reen

ReenSydney, NSW

  • 2 reviews

Excellent Customer Service

published

Visited Bankstown Big W today and was assisted by and excellent team member - who went out of her way to assist me locate a mens shaver (unopended) and later served at checkout. She was lovely. While waiting for her return another team member checked to see if i needed anything. Just fabulous. Thank you

Product Quality
Customer Service
Return Claim MadeNo
Store LocationBankstown
See all answers

Top quality costumer service

published

I visited Big W Eastland and was helped by an excellent shop assistant, Margherita (not sure about the way to spell her name). She did everything possible to find the books that I was looking for, helped me to get them from the shelves while selecting the best covers (the ones that were not damaged). She treated me with courtesy and respect. Another good reason to return to this shop!

Product Quality
Customer Service
Return Claim MadeNo
Store LocationBig W Eastland Victoria
See all answers

australia

australiaaustralia nsw

  • 14 reviews

Buyer Beware

published
Customer Service
Return Claim MadeYes

Amazing for lego

published

Big w is very reliable. It has to be the best store for lego sets. I love coming here and definitely recommended this to those who absolutely love using lego

Product Quality
Customer Service
Return Claim MadeNo

Jod

Jod

  • 7 reviews

Great cheap shop

published

I often shop here as there's a great selection of items to choose from at really competitive prices, the stores are spacious and no crowded aisles, staff are helpful. Only negative is self serve cash register, i know there everywhere but I believe they do put people out of work

Product Quality
Customer Service
Return Claim MadeNo
Store LocationShepparton
See all answers

Neilos B.

Neilos B.Greater Melbourne (Outer), VIC

  • 4 reviews

Great Value Company

published

I've used Big W for years and have always been impressed with the way they go about business. Based on my own personal experience I would highly recommend Big W


M B S

M B SSydney, NSW

Know your products

published

Asked for assistance on where I can find handkerchiefs for my husband today. What a shock not 1 but 2 staff members at Hurstville did not know what they were

Store LocationHurstville
Debra Lee

Debra LeeDarling Downs, QLD

  • 2 reviews

Your fault but I felt guilty!

published
Return Claim MadeYes
Store LocationClifford Gardens

Rude , unfriendly and aggressive service

published

I was warned re Big W rude service but it was worse when I had an experience with a rough looking young man in his 30s . He was rude and aggressive.
The young women near the check out was rude and unfriendly.
The store is in Queen st Brisbane

Product Quality
Customer Service
Return Claim MadeNo
Store LocationBig W queen st brisbane.
See all answers

Judy2803

Judy2803AU

  • 2 reviews

Womenswear

published

I am totally disappointed in the womenswear dept in my local store.What has happened??? Im afraid I wont be buying any more clothing, the range is totalling boring.There are no markdowns as previous , all in all Big W has lost the plot.

Product Quality
Customer Service
Return Claim MadeNo
Store LocationTweed City
See all answers

shirleyray

shirleyraySydney, NSW

  • 4 reviews

Really Good Customer Service

published

Big W Narellan Town Centre, a lady named Maryanne at the checkout yesterday could not have done more for us. We were trying to use our online vouchers which would not go through for our purchases of Wish Gift Cards. She tried and tried so patiently, enlisting help from her colleagues not once blaming us for the vouchers being invalid. After calling her manager we were all surprised to find that vouchers cannot be used to buy gift cards! We paid with Eftpos and all was good. Maryanne was wonderful - thank you.

Customer Service
Return Claim MadeNo
Store LocationNarellan Town Centre

ELO

ELOSouth East Queensland, QLD

  • 3 reviews

Everything we needed.

published

Found everything we needed, entrance has a lot of traffic with new layout, people wanting to look at displays but others wanting to get past, but greeting staff are pleasant and stocked well.

Customer Service
Return Claim MadeNo
Store LocationChermside

Rv toillet addative

published

Product has been diluted so much that it is practically useless as it is poured into top tankk and diluted again waste of time for caravanner camping shop has undiluted products a bit more expensive but will last

Product Quality
Return Claim MadeNo
Store Locationburleigh
Linda

Linda

  • 2 reviews

Very limited selection of different coloured/sizes in men's polo shirts

published
Return Claim MadeNo

Mary Brown

Mary BrownWanniassa 2903, ACT

Customer Service

published

I just visited Big W in Tuggeranong ACT Toy Dept (Sun afternoon 3/11 ) and would like to compliment the well mannered and helpful young man who assisted me. He went out of his way to help me and answer my questions. I was very impressed.

Return Claim MadeNo
Store LocationBig W Tuggeranong ACT

Customer service

published

Today my friend & I had the Grafton's store duty manager Michael Green & an off duty manager Robbie Third help us with a large awkward item into our car. Michael pulled it apart & passed it down off the back dock to us. His friendly help was greatly appreciated. Big tick & a big thank you to Grafton Big W.

Return Claim MadeNo
Store LocationGrafton NSW

Kelly P.

Kelly P.

  • 5 reviews
  • 1 like

Not impressed with Big W quality over last few years

published

Standards have slipped at Big W over last few tears, for instance, recently bought an Icon Garden Portable Hose Reel, had positive reviews. Pieces missing from box, and doesn't state need to buy extra hose to connect from reel to tap before you can even connect your own garden hose. Not worth the cost or effort to travel back to store. Useless piece of BigW crap went straight into bin, where it belongs! Will not shop there anymore, had enough of unreliable and inconsistent quality of products. Don't even get me started on customer service (or lack thereof)

Product Quality
Customer Service
Return Claim MadeNo
Store LocationBundaberg Big W
See all answers

peter young

peter youngMurray Region, NSW

  • 4 reviews

its wonderful

published

i brought a 65 inch television and is a smart tv have no problems with it clear picture and sound and its great to watch the grandkids love watching dvd on it

Product Quality
Customer Service
Return Claim MadeNo
Store LocationLavington centro in albury
See all answers

Page 1 of 5

See all Big W reviews

Questions & Answers

Tiff

Tiffasked

Has anyone else had any issues with the big w range of licensed tshirts finding small holes in the front of them once they have worn them once then washed them? I have a snoopy one, two bon Jovi tshirts and a Volkswagen one and they now all have holes that have appeared in the front of the fabric? I thought I must have moths but I have checked other clothing in my wardrobe and they are fine ???

1 answer
Baldy beaver
Baldy beaver

crap products made in china. shoes are the same the sole fell off the shoes after 2 days


Get an answer from our members and Big W representatives

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.