Reviewer Photos & Videos
- Verified customer
Click & Collect
However when I arrived there was delay in service (at the service desk) even though I was the only customer.
Then it turned out the (pool) item was out of stock. I then had to wait for a lengthy period whilst various staff organised a refund.
The worst bit was the extremely rude & helpful attitude of the staff.
Great product and customer service
I purchased a Diamond Back mountain bike for my son, it’s a great looking bike as well as very sturdy he is absolutely wrapped with it! Will be buying my daughter one for her birthday. Campbelltown store staff were amazing
Honestly... what other store’s still sell calendars from the year before? Like...seriously?
2019 calendar still being on sale on 2020. This product was bought at carnes hill shopping center and they also have no calendars that are useful for students how need dates.
They sell faulty product
I bought a 32 GB SD card from big w, I inserted it in my security camera and few days later tried to check if it is be saved to my SD card, and on my computer it shows the SD card is not readable, tried few times with different adapters still didn’t work, I went back to the store where I purchased it, they said the package is opened so they can’t give me a refund or exchange, but seriously, how would I know if it is not working until I open the package and tried it?
website advertising not in stock
went on the website prior to going to the store to guarantee i would find what i’m looking for. there were 4 options. they had only one of those four in stock, men’s medium. i was looking for a women’s size small. took three workers to help me find the shirt and non of them could explain to me why the shirts were advertised on the website when they were old stock that they no longer had.
Trying To Purchase Dyson Handstick
So, Merrylands BIG W whilst trying to purchase Dyson Handstick which is in current sales catalogue, we are told its available at lay-by counter. When we approached Lay-by counter we were told they don't have any, and are only available on Thursdays or Fridays, but we can neither put our name down for one, or order one and pay for it now. When we asked if we could reserve or pay for one, the girl scrunched up her nose, shook her head and said "No". So not sure how to obtain their goods that are put out the back for safe keeping, if the staff don't assist with sales or helpful information.
- Verified customer
Most preferred major retail store
The prices are always so cheap, and they always have lots of stock. I have never been able to not buy a product I went in store to buy. The staff are always very welcoming and friendly. The store is usually pretty tidy, but sometimes is a bit too disarrayed. When collecting click and collect, they are very fast and the process is very simple. I really like the fact that Big W offers Afterpay.
SUPER FRIENDLY AND HELPFUL
always a pleasure to visit the BIG W Kwinana store, the staff that work there are super friendly and always keen to help out when we can't find anything, i reccomend this as the best big w to visit!!
ok but could be better
Usually a long wait at the layby counter either in person or by phone but great service once i get through. I once was short changed but the shift manager made it right and gave me an additional ten dollars off an existing layby to compensate. Overall very happy with the staff but there probably should be more of them or more being trained on layby.
Good Once ...not anymore.
In the past have loved shopping at Karrinyup store but since the refit the goods on offer have declined.
As a male ,size medium the offerings are now fugal in the men's wear dept.Unless you are a 3XXL it is no longer worth looking.
Went shopping last night with the wife and found nothing.
The wife bought a couple of items.
The thing that spoiled it was that when we went to pay at the self service area we were watched by 2 members of staff while we scanned about 4 items. We paid for the items and literally walked 3 steps when we were pounced on ...
@ around 2.35 today on 3rd of February, try to contact bigW menai ask for book title Called targeting Homework, waiting on the phone and transferred 2- 3 times, and last time asked if I want to hold, I said no more wait, I need you to fix my problem, unprofessional way talking to the customer, with no even apologize as get the client waiting something normal.
you guys deserve to be sold.
not happy, not buying from BIGW again!! very simple....
Bad Customer Service
I bought a Combo HP 21 & 22 Cartridge, approx. 3 months ago. They worked for a short period of time, then they didn't print anymore. Both cartridges are almost full. They're still quite expensive (around $65). I went to the store (Marion , South Australia) were I've purchased the item , but they've (store manager - Nick Taylor) asked me for the receipt which I din't have. I've shown him the cartridges in the original package but he wouldn't help me. Then I've called Customer Care (1300 244 999) and I've got someone from New Zealand to help me....The same answer. Now I've asked these 'helpful' people if anyone would keep their receipts for a cartridge ? I am very angry with Big W . Fortunately there are many other shops to purchase what I need.
Poor service - will not allow exchange of unused shirt for better fitting size
My daughter brought a size M T-shirt for Xmas, its fit is too tight - Big W will not exchange for a size L, unless a itemised original receipt is produced which has been misplaced, they can't match a credit card slip transaction to it either unlike their competitors - I'm thinking of taking my business elsewhere & recommend others to do so as well via social media !
Konka 10.1" Tablet - TE1011 xmas present gone bad
Not impressed with this item at all as it was given as a gift for xmas. Apart from trying to work out how to operate it and barely using it because we have been away it now seems to have locked the gift recipient out of his tablet completely after the tablet did some sort of update earlier tonight when the unit was turned on after being off for two days. Was able to open the photo section however and take two photos but otherwise every time you swipe after signing it then asks you to sign in yet again over and over. Multiple times of doing thi...s process has just left the gift recipient frustrated and makes my gift seem a joke. The manual that comes with this unit is next to useless with assisting and there seems to be no help platforms online to access to rectify this issue. I am left with no choice but to return this item and thumbs down to wanting the same brand as a replacement.
One of the best department stores
Big W is now my go to department store. Used to be K-mart but I cant even sign up for an online account with them due to their stupid signup process. Plus Big W have a better range at competitive prices, with decent specials. Using AfterPay at Big W is a simple process. The staff are always friendly and helpful. One guy went to great lengths to locate the item I was looking for. Their website is also very good. Kudos to the buyer for T shirts, definitely the best prints and quality out of all the budget department stores.
They dont listen, selling Konka tablet with malware, virus
So its proof Big W are more interested in money than your privacy or online safety. The Konka TE1011 tablet comes with inbuilt malware. Quite a nasty variant that can steal your info and send back to China. The malware cannot be removed and will cause your tablet to get hot and slow down. Big W were shown the problem yet continue to sell them compromising your personal info and google account. The malware can also download more malware. Perhaps they will listen when a law suit begins.They also wont print my review in the BigW page.
- Verified customer
Very disappointed I have really bad experience that I do not wish nobody to have that kind of traumatic stressed
Without exception myself and friend we were throwin outside of the store in the car park on Boxing Day 26/12/2019 I have writing to the management of Big W nothing happens no reason for that I have bay TV in store Werribee Plaza Big W. I have got no TV I have rubbish in side of the box. I went to report to the police 2 times. Advise me to go in the store and asked for report And I was escorted by security as a criminal person with my friend no reason for that I have all relevant documents to support my clam. I continued to contact Big W managers CIO no response to me and I m push away as a customer no apology or compensation for what they did to me and to my friend in several times I have written letters but no responded to my letters.
BIG W is expensive,no stock,staff are rude and this is most stores i have been to
BIG W is expensive,no stock,staff are rude and this is most stores i have been to they just are all the same!!!!!
also heaven help you if you need to return somthing with no receipt....
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Questions & Answers
Has anyone else had any issues with the big w range of licensed tshirts finding small holes in the front of them once they have worn them once then washed them? I have a snoopy one, two bon Jovi tshirts and a Volkswagen one and they now all have holes that have appeared in the front of the fabric? I thought I must have moths but I have checked other clothing in my wardrobe and they are fine ???
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