Reviewer Photos & Videos
This afternoon at Big W
I bought a few items: floss and food scales. I had already bought something at Just Jeans. So, in the self service I put my bag down when it asked for my bag. The light to show I did something wrong lights up and is red. I forget it has to be an empty bag. The guy fixes it then I put the bag down hoping the new weight of my previous buy and the floss is fine. It goes red again. Then the guy working the self service decided to come over and look in my bag and then put the items through himself and act like I was 2 years old and keep narrating wh...at he was doing like I couldn't scan and bag things myself. Usually there is a lovely women there, who accepts it if I make a mistake and is nice. I usually always see her because I shop there most Thursday afternoons.
Illogical hiring practice and lack of men in recruitment
Women are mostly involved in the hiring process, which makes the job interview intimidating for a man. They won’t hire someone who is readily available for work, has no dependants, physically fit, and energetic. They have no patience to teach someone how to perform duties; learning on the job isn’t an Option. You must already have experience in retail.
Instead, they’ll choose unfit, older, overweight candidates, who most likely have dependents. They also don’t handle the ambition of workers wanting to ascend the ladder, as higher ups feel threatened and they worry about their job security. I really wanted to work there.
Bad staff temper
I just left the store of Canberra City 0122 after a refund,one of them was clearance reduced which was refused to return due to terms and policies.
I asked a staff member the day I bought it ,showing it to her and said yes if you keep tags and receipts which I did.
Long story short,went today ,the manager said strictly no and when I asked the lady in returns the store manager name she said John, when I asked his last name she started yelling at me and yelling on her chest microphone for the manager to come back again,she walked off the departm...
Awful customer service and products
I bought a TV 2 hours ago, came home and the TV doesn’t work. No assistance and no commitment. Horrendous.
Would you sell a car without wheels
Spent 200 bucks on a leap pad for my son but when I ask where to buy games for it just get told maybe look on Ebay just useless you should be ashamed of such terrible service and lack of stock
Pointless looking for games and equipment if you play xbox or ps4
Staff did not have any gaming knowledge the guy who served me was nice but clueless I tried to buy a game I wanted it was on the shelf but apparently not available I then looked for more games but they were all crap and over priced. This is not suitable for gamers!
Won't exchange or refund clearance items
Bought an iphone SE cover on clearance. The packaging was difficult to determine if it will fit my new iphone SE (2020 model). I assumed that it should be compatible as indicated in the label for iphone SE cover.
Only to find out at home that it was an old iphone SE cover & was smaller than the new model.
Called BigW store Elizabeth, SA where it was purchased to exchange item, but was informed that they don't exchange or refund items on clearance even if I have the receipt.
Wrong item received
Purchased parcel from Big W click and collect, received sms to say it was available and then when I went to pick it up it hadn't even been picked. I waited 25 mins and then when i got home and went to wash the bra I had purchased realised they in their haste had given me the wrong size. Rang store, was told I could not return until lockdown was finished. Suggested I reorder a new one in the right size, as if it was my fault. I then checked and no stock available. I rang again, and was hung up by Fountain Gate staff, at no time was I rude, bu...t I was affronted that the insinuation was that somehow I was to blame. Rang head office, same spiel, cannot return until after lockdown, very sorry, to me this is an essential item. They do however have the item in stock online, but not once did they offer to waive the delivery fee even after I suggested it.
Bought two RC cars, both broke, Terrible service!
I was very disappointed with my BigW (Pagewood) experience this time. This will be the last time we use their products. We purchased 2 Rusco Racing RC trucks ($60) for our two kids to race together. We gave it to them on their birthday, and the first white truck broke almost within the hour. I have young kids, so on his birthday he was pretty upset.
The next day I drove over to pagewood Big W (1.5 hr drive) and they replaced the white car. I got home, set it up and it had the exact same problem. And in the meanwhile the Other red car broke as...well. So I call them, they put me hold for quite some time. I explain to the lady who I just saw in the store, that the car you just gave me is also broken and that I'm now getting frustrated because this is wasting my time to drive back and forth to pick up broken toys. I expect that if I buy a cheap toy it should at least work for a little while. If I buy something that is worth $30, that it should at least last a month under normal circumstances. Why are these toys broken straight out of the package? I asked for a refund and said I am not driving over again as I would have wasted 3 hrs now on a working day and they refused. Terrible service, what has happened to considerations for different circumstances.
TV failed after 2 years
after a little over 2 years, audio OK but no picture
BIG W Mittagong credited me NO problems after a little over 2 years
BIG thumbs up for BIG W
I will be sopping there again with confidence.
refused to exchange or refund
Bought 2 x pair of court shoes I x pair arrived one shoe size 9 other size 6 1 x pair had no heel tips on either shoe I took the shoes AND the receipt back to the store and was told "Sorry you bought them online so we can't do anything" Even when I showed them the Big W returns policy they weren't interested
TIP : Why you need a receipt to refund or exchange sizes
I shop with Bigw a lot and I can see a lot of people here have the same refund gift issue , a helpful tip that there is gift receipt option if your planning to purchase the item as a gift just ask the checkout or service staff for it. You need a receipt is due to the fact a lot of people just grab items from the clothing section and demands a refund , there is no way of telling if your purchased it as all tags are the same in product code and also due to dishonest people these days makes it diffcult to distinguish between honest and scumbags.
Never buy gifts from Big W
Ridiculous policy of not being able to exchange clothing for the next size up.
Received many baby gifts, brand exclusive to Big W, tags and hangers still attached, which were the wrong size.
Unable to exchange just to the next size up due to not having the receipt. Who gives you a receipt with a gift?
Other retailers allow for a 'straight swap' or even provide a credit note.
Also, poor customer service.
Avella clothing sizing is terrible
I needed a new pair of jeans. Went to Big W, Mirrabooka, and they have a great range’ unfortunately, sizing is anHUGE is. 2 pairs of the same size as labeled, and 1 pair is in fact about 3 sizes bigger around the waists, but then it’s legs are about 8 sizes too small.
The other pair, while fitting around the waist, has tents for the legs :(
Honestly, both labeled the same size :(
They’re going back, and I won’t buy from Big W again.
Oh, and Kmart has a similar issue
I’m told both companies use Chinese manufacturing...by staff
And staff also told me that it’s the pick of the draw with Avella sizing, they they have no control over it
Dunlop Size 7 Basketball Exploded
I bought a size 7 dunlop basketball from the big W location at garden city shopping centre with my partner, we took it out to the open court at the same shopping centre, took some turns trying to throw it into the net for ~15-20 minutes before deciding to go home, while sitting at the bus stop waiting to go the ball started making strange noises before exploding about a minute later, destroying my hearing for about 45 minutes and terrifying everybody else in the bus stop (it was very loud), all in all I wouldn't recommend getting balls atleast from here, couldn't even find a proper way to leave a review on the actual product
Appalling staff behaviour
Big W Young should be ashamed of the staff in lay-by section. The woman's manner is completely hostile and she plays the victim when it is the customer that was being spoken to rudely. TEN MINUTES wait and not a single soul answered the bell at the desk (four times in 10 minutes it was pressed) and (because I care for a sick child who was tired) I rang the front desk to send someone up. The woman who arrived was cold and rude, speaking down to me in front of my child. The manager did apologise but in a very condescending tone like I was one of ...her staff and made the emotional issues I was having after the rude experience with her staff about her own feelings at my queries if this staff member will actually be talked to about her behaviour. It really is the blind leading the blind in that store. A few suggestions is that the manager of the store should stop holding her staff meeting in a wide circle where customers are entering when the store opens and keep them there so long that there are no staff on the floor to help customers needing assistance or at lay-by. And also, if people like the one at lay-by obviously hate their job and take their frustrations out on customers, hire one of the MANY other people looking for work that would appreciate the position.
purchased a 4 year to 8 year car seat and love it. Was easy to find and had many in stock. At amazingly cheap price you could never go wrong.
Party section. Balloon rip off
I had a kids birthday party and had 6 small of my own helium balloons. I went into big w store the afternoon before the party and got them blown up. It cost $40! I thought there must've been some mistake so went back into store the next to check(was in a rush before) and the manager was abrupt and said not their problem.
i bought the $89 basketball hoop and when i got home the middle pole to make it was not the right size so Big W really needs to fix this
Best easy shop for mother's
I like there variety and range for baby things and kids clothes. They always have savings and always competive price. The customer service is really good when ever I ask a question or for help they always are more then happy to help me out. Even helping with my sometimes full on kids.
Questions & Answers
Has anyone else had any issues with the big w range of licensed tshirts finding small holes in the front of them once they have worn them once then washed them? I have a snoopy one, two bon Jovi tshirts and a Volkswagen one and they now all have holes that have appeared in the front of the fabric? I thought I must have moths but I have checked other clothing in my wardrobe and they are fine ???
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