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Big W Retail Stores

Big W Retail Stores

2.7 from 152 reviews · View Statistics

Reviews

2.7

152 reviews
5
(44)
4
(18)
3
(9)
2
(7)
1
(74)
  • Product Quality
    3.1 (114)
  • Return Claim MadeYes (16) · No (111)
  • Customer Service
    3.0 (125)
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MMM

MMMSouth East Queensland, QLD

This afternoon at Big W

published
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationStrathpine
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Penn H.

Penn H.

  • 2 reviews
  • 1 like

Illogical hiring practice and lack of men in recruitment

published

Women are mostly involved in the hiring process, which makes the job interview intimidating for a man. They won’t hire someone who is readily available for work, has no dependants, physically fit, and energetic. They have no patience to teach someone how to perform duties; learning on the job isn’t an Option. You must already have experience in retail.

Instead, they’ll choose unfit, older, overweight candidates, who most likely have dependents. They also don’t handle the ambition of workers wanting to ascend the ladder, as higher ups feel threatened and they worry about their job security. I really wanted to work there.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationOrion Springfield
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Sofia M.

Sofia M.Canberra Central 2602, ACT

Bad staff temper

published
Product Quality
Customer Service
Incentivised ReviewNo
Store LocationCanberra City 0122
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Beatriz M.

Beatriz M.Sydney, NSW

  • 2 reviews

Awful customer service and products

published

I bought a TV 2 hours ago, came home and the TV doesn’t work. No assistance and no commitment. Horrendous.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store LocationWarringah Mall
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Lucas

Lucas

  • 2 reviews
  • 1 like

Would you sell a car without wheels

published

Spent 200 bucks on a leap pad for my son but when I ask where to buy games for it just get told maybe look on Ebay just useless you should be ashamed of such terrible service and lack of stock

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationJoondalup
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Vanessa

VanessaGreater Melbourne (Inner), VIC

  • 3 reviews
  • 1 like

Pointless looking for games and equipment if you play xbox or ps4

published

Staff did not have any gaming knowledge the guy who served me was nice but clueless I tried to buy a game I wanted it was on the shelf but apparently not available I then looked for more games but they were all crap and over priced. This is not suitable for gamers!

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationEastland
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Customer 1234

Customer 1234South Australia

Won't exchange or refund clearance items

published

Bought an iphone SE cover on clearance. The packaging was difficult to determine if it will fit my new iphone SE (2020 model). I assumed that it should be compatible as indicated in the label for iphone SE cover.
Only to find out at home that it was an old iphone SE cover & was smaller than the new model.
Called BigW store Elizabeth, SA where it was purchased to exchange item, but was informed that they don't exchange or refund items on clearance even if I have the receipt.

Incentivised ReviewNo
Heather5

Heather5Greater Melbourne (Outer), VIC

  • 4 reviews
  • 2 likes

Wrong item received

published
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store LocationFountain Gate Vic
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hugh

hughSydney, NSW

Bought two RC cars, both broke, Terrible service!

published
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store LocationPagewood Sydney
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howard

howard

  • 3 reviews
  • 1 like

TV failed after 2 years

published

after a little over 2 years, audio OK but no picture
BIG W Mittagong credited me NO problems after a little over 2 years
BIG thumbs up for BIG W
I will be sopping there again with confidence.

jenny l.

jenny l.Sydney Surrounds, NSW

  • 2 reviews
  • 1 like

refused to exchange or refund

published

Bought 2 x pair of court shoes I x pair arrived one shoe size 9 other size 6 1 x pair had no heel tips on either shoe I took the shoes AND the receipt back to the store and was told "Sorry you bought them online so we can't do anything" Even when I showed them the Big W returns policy they weren't interested

Product Quality
Customer Service
Incentivised ReviewNo
CustomerGuy

CustomerGuy

  • 3 reviews
  • 5 likes

TIP : Why you need a receipt to refund or exchange sizes

published

I shop with Bigw a lot and I can see a lot of people here have the same refund gift issue , a helpful tip that there is gift receipt option if your planning to purchase the item as a gift just ask the checkout or service staff for it. You need a receipt is due to the fact a lot of people just grab items from the clothing section and demands a refund , there is no way of telling if your purchased it as all tags are the same in product code and also due to dishonest people these days makes it diffcult to distinguish between honest and scumbags.

Incentivised ReviewNo
Return Claim MadeNo
Mandy B

Mandy BSydney, NSW

  • 6 reviews
  • 2 likes

Never buy gifts from Big W

published

Ridiculous policy of not being able to exchange clothing for the next size up.
Received many baby gifts, brand exclusive to Big W, tags and hangers still attached, which were the wrong size.
Unable to exchange just to the next size up due to not having the receipt. Who gives you a receipt with a gift?
Other retailers allow for a 'straight swap' or even provide a credit note.
Also, poor customer service.

Product Quality
Customer Service
Incentivised ReviewNo
Annette F.

Annette F.Perth, WA

Avella clothing sizing is terrible

published

I needed a new pair of jeans. Went to Big W, Mirrabooka, and they have a great range’ unfortunately, sizing is anHUGE is. 2 pairs of the same size as labeled, and 1 pair is in fact about 3 sizes bigger around the waists, but then it’s legs are about 8 sizes too small.
The other pair, while fitting around the waist, has tents for the legs :(
Honestly, both labeled the same size :(
They’re going back, and I won’t buy from Big W again.
Oh, and Kmart has a similar issue
I’m told both companies use Chinese manufacturing...by staff
And staff also told me that it’s the pick of the draw with Avella sizing, they they have no control over it

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationMirrabooka WA. But all sizing is the same at BIG W
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jamieleehenderson69

jamieleehenderson69South East Queensland, QLD

Dunlop Size 7 Basketball Exploded

published

I bought a size 7 dunlop basketball from the big W location at garden city shopping centre with my partner, we took it out to the open court at the same shopping centre, took some turns trying to throw it into the net for ~15-20 minutes before deciding to go home, while sitting at the bus stop waiting to go the ball started making strange noises before exploding about a minute later, destroying my hearing for about 45 minutes and terrifying everybody else in the bus stop (it was very loud), all in all I wouldn't recommend getting balls atleast from here, couldn't even find a proper way to leave a review on the actual product

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationBig W Mt Gravatt Corner of Logan Road and, Kessels Rd, Upper Mount Gravatt QLD 4122
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BMB

BMBMurrumbidgee Region, NSW

Appalling staff behaviour

published
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationBig W Young NSW
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Martha T.

Martha T.

  • 4 reviews
  • 1 like

car seat

published

purchased a 4 year to 8 year car seat and love it. Was easy to find and had many in stock. At amazingly cheap price you could never go wrong.

Incentivised ReviewNo
Lis

Lis

  • 26 reviews
  • 14 likes

Party section. Balloon rip off

published

I had a kids birthday party and had 6 small of my own helium balloons. I went into big w store the afternoon before the party and got them blown up. It cost $40! I thought there must've been some mistake so went back into store the next to check(was in a rush before) and the manager was abrupt and said not their problem.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
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Jake

JakeQueensland

basketball hoop

published

i bought the $89 basketball hoop and when i got home the middle pole to make it was not the right size so Big W really needs to fix this

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationLoganholme Queensland
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Lynette K.

Lynette K.Sydney, NSW

  • 4 reviews
  • 1 like

Best easy shop for mother's

published

I like there variety and range for baby things and kids clothes. They always have savings and always competive price. The customer service is really good when ever I ask a question or for help they always are more then happy to help me out. Even helping with my sometimes full on kids.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationBlacktown big W retail store
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Questions & Answers

Tiff

Tiffasked

Big W Retail Stores

Has anyone else had any issues with the big w range of licensed tshirts finding small holes in the front of them once they have worn them once then washed them? I have a snoopy one, two bon Jovi tshirts and a Volkswagen one and they now all have holes that have appeared in the front of the fabric? I thought I must have moths but I have checked other clothing in my wardrobe and they are fine ???

2 answers
jpc43
jpc43

crap products made in china. shoes are the same the sole fell off the shoes after 2 days

Louise H
Louise H

Mustn’t have stored their 1986 stock with mothballs

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