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Bing Lee Online store

Bing Lee Online store

2.1 from 172 reviews · View Statistics

Reviews

  • Product Quality
    3.0 (79)
  • Return Claim MadeYes (24) · No (97)
  • Shipping
    2.5 (75)
  • Customer Service
    1.0 (1)
  • Warranty Claim MadeYes (12) · No (100)
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Stewart

StewartSydney, NSW

Ineptitude

published
Incentivised ReviewNo
2 comments
Bing Lee
Bing LeeBing Lee
Stewart
Stewart
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Trevor

TrevorPerth, WA

  • 7 reviews
  • 5 likes

10 days and yet to deliver

published

We have ordered a laptop 10 days ago and it is still shown as under processing. We have email BingLee a few times and no reply. Finally manage to get through the chat line a week ago but despite assurance, it has yet to be shipped.

No communication, slow shipping, and ignoring the customer emails.

Shipping
Incentivised ReviewNo
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1 comment
Bing Lee
Bing LeeBing Lee

HI Trevor, this is definitely not good to be hearing of! Can you please email our customer care team at customercare@binglee.com.au with your order details so they can investigate and find out what has happened for you? Thank you.

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Total disappointment with delivery

published
Shipping
Incentivised ReviewNo
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4 comments
Bing Lee
Bing LeeBing Lee
Maycon
Maycon
Bing Lee
Bing LeeBing Lee
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deniall83

deniall83Greater Melbourne (Metropolitan), VIC

  • 2 reviews

Unbelievably bad online experience..

published
Incentivised ReviewNo
Return Claim MadeNo
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1 comment
Bing Lee
Bing LeeBing Lee
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Shane

ShaneSydney, NSW

  • 2 reviews

Orb Wifi

published

Awesome online customer service, great price match, orbi wifi improved my wifi speed to a consistent 98Mbps throughout the house.

Product Quality
Incentivised ReviewNo
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1 comment
Bing Lee
Bing LeeBing Lee
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Bubbles

BubblesMelbourne

  • 4 reviews
  • 2 likes

Sebo vacuum cleaner = The Very Best

published

Bing Lee offers the Sebo vacuum cleaner - the very best for pet fur removal from carpets. Easy to purchase, easy to receive.

Product Quality
Shipping
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1 comment
Bing Lee
Bing LeeBing Lee
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Falgun P.

Falgun P.

  • 3 reviews
  • 1 like

No Proper Price Match Policies

published

The price match policy is not as per Australian standards. I bought an item which costed 1250 and in less than 2 weeks the item dropped to 999. The call centre guy said they don't have own price match policy like any other consumer provider like jbhifi or costco. This makes customers at loss overall due to pure marketing policy. I will write to ACCC as well.

Incentivised ReviewNo
Return Claim MadeNo
1 comment
Bing Lee
Bing LeeBing Lee
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Lanita

Lanita

  • 2 reviews
  • 1 like

Faulty vacuum cleaner

published

Ordered 700 dollars vacuum, it arrived in open dirty box and faulty! Horrible customer service, manager pretends hardly understanding anything, he says he is not receiving emails, admit istrator does, but he manager did not see correspondence that was sent week ago,very horrible, do not buy from them, do not waste your time and money!
what a dodgy company(

Product Quality
Incentivised ReviewNo
1 comment
Bing Lee
Bing LeeBing Lee
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Murray

MurraySydney, NSW

  • 3 reviews
  • 2 likes

Broken OLED TV

published

Online order of LG65CX OLED was delivered and when unpacked later discovered a small crack in the screen. No picture, nothing. Directed by Bing Lee Customer Service to contact LG Customer Service who claimed it was not a manufacturing fault and redirected back to Bing Lee who also claim it's not their problem. I must have broken it. I didn't! Everybody pointing at the other, no one claiming responsibility and all I'm left with is a $4500 paper weight. Absolutely no customer support from a company that promotes a company-wide commitment to the highest customer service standards. Don't believe it. ACCC to be advised.

Product Quality
Shipping
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3 comments
Bing Lee
Bing LeeBing Lee
Bing Lee
Bing LeeBing Lee

Hi Murray,

Thank you for sending us through all the details. A member of our customer care team should be in touch shortly to arrange a solution for you.

Murray
Murray
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David B.

David B.Illawarra, NSW

Faulty Tablet

published

Purchased a tablet in December to find it was faulty and unable to charge. After numerous phone calls and 2 months later we still have no result. Customer service is non existent.

Incentivised ReviewNo
Return Claim MadeYes
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1 comment
Bing Lee
Bing LeeBing Lee
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Cico

Cicogeelong

  • 6 reviews
  • 4 likes

Products are good - communication could be much better.

published
Shipping
Incentivised ReviewNo
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4 comments
Bing Lee
Bing LeeBing Lee
Cico
Cico

Thanks for your very prompt response. Murphy’s Law...your delivery was kindly received today but I’m still waiting to hear anything about the coles voucher as per nine coupon webpage.
Invoice ID 101440916
Regards
Cico

Bing Lee
Bing LeeBing Lee
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Horrible and a waste of time

published
Incentivised ReviewNo
1 comment
Bing Lee
Bing LeeBing Lee
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Sid

SidSydney, NSW

It’s worse never go with binglee

published

I bought product online and paid charges for delivery but they don’t deliver at home but they drop a card at home collect from post office
It’s a really a worse experience with first and last time with binglee even after paying charges for delivery you don’t get it home you have to go post office for collection.
Plz go with option click and collect it’s better to save postage and handling charges
Otherwise jb hifi is the best they delivery by toll.
With exact date and time instead of rogues binglee

Product Quality
Shipping
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2 comments
Bing Lee
Bing LeeBing Lee
Sid
Sid

No information was provided I’m aware all the procedure I was at home all day
So chek the tracking history

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No communication - No ETA - No help

published

It was easy to navigate page and purchase an iPad that said to be in stock with free delivery between 31-38 days. One follow up email after purchase and then nothing for a month and a half until I call after 40 days waiting to find out they haven’t had any stock since my order and can’t give an estimated time whatsoever as they have over 500 backed up orders. No notification of this over 40 days, whatsoever. No refund as the orders already been made. My daughter starts school in 2 days. Thanks for the help bing lee.

Shipping
Incentivised ReviewNo
Product PurchasedApple iPad 10.2" (8th Generation)
1 comment
Bing Lee
Bing LeeBing Lee
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Stock delay, no updates, poor service

published

Ordered an item that was listed as in stock on the website. Turns out it was out of stock, delaying my order. When I first chased up I was told it could be a couple of weeks away still, after that time i was told that it would be late December. Now after chasing them up again on the 7/1/2021 They are still waiting on stock. I never received an email or anything telling me about the delay, I had to ask for an update through their customer service to find out where. On this last time of asking for an update, I asked for a refund as I can get stock from Officeworks locally. Very disappointing service overall apart from the time it took them to process the refund, I would not recommend this business.

Incentivised ReviewNo
Return Claim MadeNo
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1 comment
Bing Lee
Bing LeeBing Lee
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Phuong

PhuongGreater Melbourne (Inner), VIC

Cancelled my order before i even want to cancel

published

I order the Razer Kraken Kitty BT on Binglee. It took a little while so i reached out to livechat and was adv it will take 3-4 months. I reached out to livechat a few days later to check for eta, and decided to cancel the order. As i requested to cancel, the agent told me my order has been cancelled already and adv me to check for refund. Refund was made after my last chat and order was cancelled then. That is so rude. I really hope i can put neg star for this one. Dont think it is legal to cancel the order i paid for without my consent in the first place.

Product Quality
Shipping
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2 comments
Bing Lee
Bing LeeBing Lee
Phuong
Phuong

I wanted to cancel the order AFTER you guys cancelled it. So dont put that on me. You guys cancelled it BEFORE i even wanted to cancel. And i wont bother with care team. Probably just like those guys on messaging, not helpful at all.

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KTL

KTLGreater Melbourne (Outer), VIC

  • 4 reviews
  • 3 likes

Easy and simple transaction

published

We were looking to purchase a fridge but were told by most stores that they didn't have the stock and wouldn't until at least April 2021. I contacted Bing Lee online via chat on Sat 9th Jan and asked about their stock levels. Customer service advised they had 4 in their Noble Park warehouse and that delivery would be booked for Tuesday 12th Jan.

I was a little nervous to order based on previous reviews but decided to try as they said they would happily refund should delivery not occur. I received the delivery notification a day after purchase, confirming Tuesday and it arrived on Tuesday afternoon just stated.

Very happy.

Shipping
Incentivised ReviewNo
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1 comment
Bing Lee
Bing LeeBing Lee
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nothappyJan04

nothappyJan04MELBOURNE

  • 54 reviews
  • 39 likes

Very slow to send order. Misleading website. Not impressed

published

The website says "next day delivery" but my order was sent 16 days after I placed the order and when I contacted Bing Lee they blamed Australia Post for the delay. Communication has been poor and they shouldn't advertise next day delivery on their website when that's clearly not the case. There was one public holiday during the time I placed my order and when it was dispatched from Bing Lee but 16 days is a bit of a stretch when "next day delivery" is what they promote. Hmm ......

Shipping
Incentivised ReviewNo
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1 comment
Bing Lee
Bing LeeBing Lee
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Livvy D

Livvy DGreater Melbourne (Metropolitan), VIC

  • 4 reviews
  • 5 likes

Appalling breach of consumer rights

published
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeYes
3 comments
Bing Lee
Bing LeeBing Lee
Livvy D
Livvy D

I am aware of this, however, your representative refused to help... that is the issue

Bing Lee
Bing LeeBing Lee
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Herb S.

Herb S.Sydney, NSW

Not even one star if possible

published

Trying to support a local company and its been the worst EVER! Brought a portable AC as recommended by your sales team. Turned out to be a faulty machine. Back and fourth with your online team. It has been 6 weeks since I brought the AC and the customer care team.... Does that even make sense? They don't care don't take call don't call back. Care?

Was told to return the item to a store front for testing and now it's been 3 weeks and no one has called back. Just called myself and now they are going to transfer the AC to your own store for inspection. Again customer care team too busy to take my call.

Do not recommend this shambles of a company at all!

Product Quality
Incentivised ReviewNo
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1 comment
Bing Lee
Bing LeeBing Lee
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Questions & Answers

Glenda

Glendaasked

Online store

We bought a set of head phones which arrived ok. Inside was a $100.00 wine voucher from Naked Wines. I ordered the wine but could not get to pay at the check out. After numerous emails the problem with naked wines has not been fixed. Could you tell me why you give these vouchers out that do not work?

1 answer
John Doe
John Doe

Sorry we fell for the same dodgy trick. You have to spend $250 with Naked Wines to get the $100 credit. These sort of fake promos should be banned IMO. Wasted half an hour of my time and now I would never deal with the company that gave me the voucher or Naked Wines. Bunch of scammers!

Robyn S.

Robyn S.asked

Online store

I’m so annoyed and frustrated that I cannot get through to customer support via live chat. It’s taking ages and then it freezes on 10 person in the queue and drops out (it happened twice). Prior to that I was on the phone for already half hour and still couldn’t get through. What type of business is this? It’s ridiculous

No answers
Truong N.

Truong N.asked

Online store

Hello just wondering how long returns take once bing lee have received the faulty product and send me out a replacement?

2 answers
Fired Up
Fired Up

Only Bing Lee can answer

john smith
john smith

have you thought about asking Bing Lee

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