Worst Service Ever Avoid if you can
I purchased over $10,000 worth of white goods and attempted to simply confirm a deliver date. I was on hold for over 30 mins listening to bloopers that were not even funny just irritating, without reaching anyone. I then tried Live Chat and was told i was 3rd in line after 15 minutes became 2nd in the queue and then did not progress for an hour and had no response.
Rather buy from someone who can provide service avoid at all costs
Samsung T7 External hard drive - Terrific pricing & genuine product
Was able to purchase a Samsung T7 SSD - external hard drive 2TB for a great price. Cheaper than elsewhere, most were charging what I paid for their T5 - 2 TB. Very impressed.
Afterpay? Should be Pay before you receive
Ordered security camera FOUR weeks ago. Not yet received anything and have already paid for two lots of Afterpay installments with another due in 3 days. This makes a mockery of AFTERpay. Tried calling customer service where calls aren't answered instead your left on hold listening to a childish voice recording of Bing Lee owners talking rubbish which is on a loop recording - clearly designed to take the mickey. Eventually the call gets cut off after 40 minutes. What kind of customer service is that? No reply to customer queries via phone OR email. Tried to cancel the order and will deffo NEVER buy from these people again.
Go to another online website no respect for the customer good faith
Ordered tv online said item was in stock so I ordered given delivery date ok then 3days after delivery date ring customer service and product not in stock for a month cancelled order still waiting for refund still haven't received refund has been 8days
Please do your self faver go somewhere else
Terrible online shopping system do not use
Ordered a TV online for delivery to my rental property. I’m in another state. As the billing address was different to the delivery address, Binglee just cancelled my order. Not even a courtesy phone call. I received an email the next day to advise my order had been deemed a security risk. I phoned customer service. Yep, that’s how their system works. Then had to wait 3 days for refund to my credit card. Amazing how they could charge my card, THEN deem the purchase a risk. I also missed EOFY courtesy of this ridiculous policy. Don’t buy online from Binglee.
Tried purchasing product in store, had stock online, couldn't sell me one. Same day, tried to purchase on-line, they cancelled the transaction and said to go back to the store.
Never buy form Bing Lee!
I have bought a washing machine from Bing Lee in October 2019 which was faulty and reported to the manufacturer, Bosche in March-May 2020. I have had correspondence from Bosche over this time finally agreeing to exchange after 3 months of the machine being unusable and their parts not available. They passed me onto Bing Lee, who failed to respond to my emails and phone calls for the first 3 weeks, and - in the past 2 weeks agreed to a refund as the product is not available for an exchange. I asserted that I need the refund to be confirmed befor...e I buy a new machine, which they did. They came and collected the machine and have since on 3 different occasions told me that the refund had been processed over the past 2 weeks, yet I have had no funds returned to me, and now the Customer Care manager from Bing Lee, Cassandra from Head Office, in Guildford, NSW, is now not taking my phone calls or returning my voice and personal messages left with their staff. I have spent countless hours on the phone almost on a daily basis to both Bosche and Bing Lee, causing much stress and anguish over their total lack of customer care and disregard of their rights and responsibility to fair trade as retailer and manufacturer.
Do not use this company. Unethical.
I ordered a fridge on 29/5, to be delivered 16/6 (when they said it would be in stock.)Delivery date was confirmed by Bing Lee. One day prior to delivery I was notified fridge would not be delivered and they did not know when it would arrive from the suppliers. Hoping my refund will not be as difficult to get. Have reordered with another company who will deliver tomorrow.
Stay Away From these Cowboys
This has been the worst shopping experience of my lifetime. First they advertised goods as being in stock that were not in stock. Then they tell me I must wait 35 days to receive my order. Even though it says next day delivery on the product page. Then I eventually receive my order but it does not work. I return it for a refund, never hear from Bing Lee again. Do not buy from this company! They do not care at all about their customers or consumer law. I wish I never dealt with Bung Lee. Half my order was refunded which took three weeks. It takes only a few seconds to process a refund!
NO reply for WARRANTY enquiry
I bought a VQ brand digital radio from Bing Lee. The LCD screen faded and now it is so dim that I can not see it anymore. I have sent an email to VQ company but I have not received any reply. Then I have sent an email to Bing Lee however they did not reply my email either. I would not recommend anyone buying anything from Bing Lee. I bought a number of items from online stores, and this is the first time I am experiencing this kind of treatment of a customer.
In stock was skeptical
I wanted this high end router. I looked online everywhere and it was out of stock in most of my usual places I buy from. Centre.com had it listed as in stock and for a low price so I ordered from them. After I ordered, and paid, email came not in stock and order delayed. I cancelled the order with centre.com and got my money back. I searched online, and found BingLee had stock. I entered chat mode with BingLee, told them I would order if only they had stock, they replied "yes" in stock. So I ordered. I looked online at BingLee reviews ...and wasnt confident the order would arrive soon, many reviews were bad and said they "bait". I was more skeptical because all the other companies I usually deal with had no stock. Anyway, the router arrived today :). Other stores still say no stock. I paid a little extra from BingLee, but they were correctly adverrtising and I received my router ($700+) and Im very happy. In summary, either dont believe all bad reviews you read, or I was rather lucky. Im not sure. But I am a happy customer and now I would order from them again.
- Online store
- Verified customer
First Time Customer And I Will Never Buy From Them Again.
I bought a chest freezer from the Bing Lee Online back in March. I was aware I’d have to wait as there were no freezers left in the country after the Covid19 panic buying. Shortly after, I received an email telling me the Bennett’s Green store would be handling the order from here in.
In early May, I got a call from [name removed] at Bennett’s Green store with the good news that my freezer was here and he could deliver it whenever I liked. The morning of the delivery came and I got another call from [name removed], saying he couldn’t deliver ...my freezer after all because staff discovered it was damaged as they loaded it on the truck - anyone who has worked in a business selling and delivering white goods will know how unlikely that is and will have an inkling of what really happened to my freezer. [name removed] said he was terribly sorry but it would be another fortnight before I got my freezer. A month went by. I sent an email asking when my freezer would be delivered but I didn’t get a reply. I did, however, get an email asking me to rate the chest freezer I haven’t received yet. Clearly, Bing Lee Online believed it had been supplied and delivered. I called Bing Lee Bennett’s Green about 20 minutes ago. [name removed] answered the phone. I asked when I could expect my freezer to be delivered and he said “ Oh. Heyne. Macquarie Hills. Yes. Your freezer’s here now. You can have it as soon as you like.” I wonder how many months more I’d have had to wait if I hadn’t called him? Never again. Absolutely appalling customer service.
- Online store
- Verified customer
The service was good.
I searched the online store to buy a washing machine.. I picked delivery date and full service delivery. This includes installation and taking away the old product. I received a txt with the delivery time window and they called when they were on the way. The installed the machine took away packaging and best of all the old machine.. I found online and delivery service goos
Avoid this business at all costs!!
Absolutely useless store. They advertise and sell items that they do not have in stock and force you to wait weeks for it when u can just buy the exact same thing from any other store. I called them and waited on hold for 30mins and just got a robotic voice saying "nobody can take your call, please call back later". The online chat is also a 30min wait. Please avoid this business at all costs!!
The worst company ever!!
I ordered a washing machine and dryer through them. They arrive and the guy forgets to turn my washing machine water on so I couldn’t get to the back after putting my dryer on top as I have a European laundry. They deliver a faulty washing machine, then say someone will come the next day to fix, they don’t arrive, 4 days later they then come and say they can’t fix it and then try to deliver me a washing machine that is cheaper then the one I brought and not the same brand!! I have been stuffed around for a whole week by this company. I will never go through them again. Worst customer service ever!!!
- Online store
- Verified customer
Product arrived dented. The second time with this shonky outfit. The driver left the freezer boxed, wouldn't unpack nor remove packaging even though their current billboard on the m5 says it does. So false advertising and damaged goods. On hold now for 60 minutes listening to the most horrible recorded ads ever. I loathe bing lee. If they don't pickup I'm going to do a paypal charge back.
OMG! Do yourself a favour and choose another online company
Bought a Breville Humidifyer. Didn't work. Rang both Breville and Bing Lee. Had to leave a request for a call back from both companies. To date, NEITHER have returned my call. Sent email to Bing Lee and returned product pronto. 12 days later and NO communication. NO refund.
- Online store
- Verified customer
Efficient and Inexpensive
Purchased an electric portable double cooker for my current residence which had limited existing cooking options. Very happy with the item that I decided on in terms of its performance and the next day delivery (I live outside metro Sydney). Twelve months later, its going great.
The reviewer stated that an incentive was offered for this review
What a nightmare to deal with the order and the customer server people in Bing Lee
It was a total disaster for the purchase. I called and make sure there is stock + set the delivery date with the sales rep, put the order through and paid. A week after just the day before the delivery I got an email from Tom says 'delays in dispatching your order'. You really got a whole week but choose to inform your customer in the day (afternoon) before the delivery date. Not acceptable! Of course, I made the call to find out what other solution they can give me. Ending up putting me through the customer care line. And of course, too many p...eople on the line so they ask me if they can give me a call back on the next day. Now I have ZERO phone call from them since. Are there too many calls they have to deal with or they just don't care? Honestly, I would not shop with BingLee again.
Terrible customer service
I don’t usually write negative reviews as I am aware that many negative reviews are personal opinions based on a personal experience. But I feel that by making people aware of the service I have received, they may have the the facts to make a better decision and support a company that provides a decent service.
After purchasing a microwave online and of course the money being taken, I am
Yet to receive my purchase (2 weeks later nearly) or any feedback as to regards to where my purchase is. I have sent 3 emails with no return. Not even as much as response. There are many companies that offer the same products but far better service.
Questions & Answers
We bought a set of head phones which arrived ok. Inside was a $100.00 wine voucher from Naked Wines. I ordered the wine but could not get to pay at the check out. After numerous emails the problem with naked wines has not been fixed. Could you tell me why you give these vouchers out that do not work?
I’m so annoyed and frustrated that I cannot get through to customer support via live chat. It’s taking ages and then it freezes on 10 person in the queue and drops out (it happened twice). Prior to that I was on the phone for already half hour and still couldn’t get through. What type of business is this? It’s ridiculous
Hello just wondering how long returns take once bing lee have received the faulty product and send me out a replacement?
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