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Bing Lee Online store

Bing Lee Online store

2.9 from 45 reviews

See the Best Appliance Retailers in 2019 as rated by Australians on ProductReview.com.au.

Reviews

Review distribution

5 star
18
4 star
2
3 star
2
2 star
3
1 star
20

Vishv T.

Vishv T.Greater Melbourne (Metropolitan), VIC

SAMSUNG 8 SERIES 2019 model not providing tax invoice/bill !

published

Bunch of rude and ignorant people working at the Bing lee, I had ordered the latest version 55 inches Samsung 8 series smart tv. To my surprise after I had placed the order online. They purposely deleted that from history or orders and after I received my item. They never send me any bill/tax invoice. Even after 3-4 times calling and emailing them.
I will now report this to consumer affairs and also lodge a chargeback with my credit card.

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product Purchasedsamsung 4k 55 inch series 8 tv
See all answers

Lorenzo D.

Lorenzo D.

  • 2 reviews

Ordered A Laptop And Never Received It.

published

Never received my laptop, I am in qld it went to w.A. By road extra 8,000 kilometers so I cancelled. Bing lee are the worst company to deal with they lie and lie and lie. It took daily phone calls and 2 weeks for them to issue me with a refund, totally unacceptable. Never buy from this company never never never . Zero customer service zero business ethics zero caring totally heartless company and management team. I am a senior citizen and I suffered serious elder abuse at the hands of this greedy greedy company

Product PurchasedASUS 14" F407UA-EB352T Laptop
Damien G.

Damien G.Mid North Coast, NSW

  • 3 reviews
  • 1 like

How good are these guys!

published

So I had a nightmare with David Jones and cxld that order of a tv. I noticed that Bing Lee had a melbourne warehouse and ordered through them but i stuffed up the delivery date. I rang customer service they answered in 2 rings then pushed it to next day. I have used Bing Lee before for about 5 meaty transactions and will never leave you again.

Product PurchasedSony Bravia KD65X8500B (65")
NotBuyingWhirlpool

NotBuyingWhirlpoolMetropolitan Adelaide, SA

  • 5 reviews
  • 4 likes
  • Verified customer

Refund for repeated product failures? Fat chance!

published
Product Quality
Return Claim MadeYes
Warranty Claim MadeYes

Kim B.

Kim B.

  • 2 reviews

Delivered as promised

published

Ordered the fridge on Saturday picked Monday for delivery. Had a call Sunday to confirm if there were any issues they needed to be aware of when delivering and told us we would have a text between 6:30 and 7:00 advising a 3hrs delivery window. Right on 6:30 Monday morning text received advising delivery between 9 and 12. The fridge was received and installed by 10am. Great communication.

Product Quality
Shipping
Return Claim MadeNo

Emily P.

Emily P.Sydney, NSW

Must be shipping my product to Africa

published

I have not heard one update in regard to where my product is since placing my order on Sunday.

The stated delivery timeframes are clearly incorrect and need to be updated.

Upon contacting the customer service they informed me that my product had been ‘scanned out’ from their warehouse and I will hear from Australia Post upon pick up. Just sounds like they’re passing the buck to me.

Will not be returning to their online store again.

Don’t recommend shopping with bing lee if you want to receive your item anywhere in the near future


Yan

YanRichmond-Tweed, NSW

  • 4 reviews
  • 1 like

Great Deal

published

Best price and very cheap postage. Arrived within a week in perfect order. Good website fast delivery and product was exactly as promised.I will definitely buy again and can highly recommend Bing Lee.

Product Quality
Shipping
Return Claim MadeNo

Molly

MollyNew South Wales, 2750

  • 11 reviews
  • 2 likes
  • Verified customer

Swann doorbell and chime

published

I shop on line a lot and Bing Lee is one of my favorite online store , it's easy to find what your looking for and compare prices as they with match it, delivery is either free or as little as $6, I bought the swan doorbell and chime at a great price came in a matter of days safely.

Product Quality
Shipping
Return Claim MadeNo
Product PurchasedSwan doorbell
See all answers
king b.

king b.

  • 5 reviews
  • 4 likes

Very pleased with the online service

published

Very good online experience our items arrived very quickly the online live chat was very useful there online account system needs an upgrade but did not effect the delivery definitely will be back

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
See all answers

Delivery

published

Hopeless 2 weeks later my washing machine is in the garage of my sisters house.
They claimed after googling.my location their truck could not access the property.
Removalists trucks and other delivery trucks seem to be ok.
I am.left with no washing machine , trying to get someone to get it to me and connect it, and also the old one is still here.
As a 55 yr single Woman I object to the suggestion I go and meet them at the end of the road and collect the machine.There was only 1 guy delivering so WHS is not of concern to BL.
Digusting service and treatment of Customers...never again.

Return Claim MadeNo
Warranty Claim MadeNo

Naomi

NaomiBrisbane

Lies and extra charges!

published
Product Quality
Return Claim MadeYes
Product PurchasedCrock pot

Clair

ClairGreater Melbourne (Metropolitan), VIC

  • 3 reviews
  • Verified customer

Great service and quick delivery!

published

Easy to navigate their website, pricing was very competitive and the service was fantastic. I received my order in a couple of days and was kept notified at every step.

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedSony UBP-X700
See all answers

Unsatisfactory delivery and Ridiculous customer service

published

Stated delivery on the website is 1-4 days even in the confirmation email but haven’t heard anything for 6 days.
Had a chat with one of their customer service online and he told me the product was returned back by their delivery agent. What an excuse to make. He asked me to contact their delivery agent as I am responsible for their delivery service.
If you can’t deliver within 1-4 days why do you claim that in your website? I was expecting an apology but the live chat guy threatened me to cancel the product.
How insane. Will never buy anything from bing lee again and will also tell others not to do so.

Shipping
Return Claim MadeNo
Warranty Claim MadeNo

Good Customer Service

published
unhappy

unhappySydney, NSW

  • 2 reviews
  • 2 likes

Delivers in 2-5 days, it is now 7 and the order still has not left the warehouse.

published

Ordered a computer paid immediately. Had to wait 3 days for any confirmation of order or receipt, had to chase up twice.
5 days later was sent an invoice. And told order was on its way. Turns out two days later the order was still sat in a warehouse. If it does arrive it will beat least 10 days (2-5 days was the promise)

Communication throughout is woeful, regularly have to follow up. Every time I have been told something it's not been delivered.

Really poor experience and will Never deal with Bing Lee again

Shipping
Return Claim MadeNo
Warranty Claim MadeNo

Bad customer service

published

Bad service. No basic education for Sheri staff on customer service is. I used to be there customers but with such service I would rather but from anyone else but not bing lee

Shipping
Return Claim MadeYes

Sonia

SoniaQueensland

Disgusting

published

I’ve never encountered a more disgusting person as I did with John an employee of Bing lee.... I was not given the chance to explain why I was not happy, he called me a disgusting person and hung up on me, when I called back to speak to a manger they put me back through to him. At which point he tried to speak over the top of me. I’m sorry but don’t use google search as an excuse for your businesses extremely bad behaviour... I will make it my mission from this point on to tell everyone I know how disgusting and pathetic your so called company is.

Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedWashing machine

JohnScott

JohnScott

  • 18 reviews
  • 10 likes
  • Verified customer

Great service, delivery slow but quicker than promised.

published

Got the cheapest price by 20% on the pie maker I wanted. It was damaged in the post and I had a waybill to attach and send it back within hours of contacting them. They even sent the new one to me while the old one was still in the post on the way back.
The packing and posting times were a bit long, but they still did that 2 days quicker than they promised.
It was a good experience for me, if I'm not in a rush I'll definitely consider buying from them again.

Return Claim MadeYes

Disgusting online service by angelo - appauled

published
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo

Si D.

Si D.Launceston, TAS

Used item, wasn’t new.

published

Purchased Phillips Hue Go light new, but received a light which had been used before. Set up was a very long process because it had been set up before on someone’s device before.

Warranty Claim MadeNo

Page 1 of 3

See all Bing Lee reviews

Questions & Answers

massimo p.

massimo p.asked

Where I can find the receipt number in my invoice?

1 answer
fred f
fred f

Don’t you mean an invoice number ?


Susma

Susmaasked

I ordered a headphone from this company but did get any response about the purchase and delivery. Took my money very soon but didn't respond anything could I know when I receive my order. Any suggestions?

1 answer
fred f
fred f

So you did get a response? What was it?


Get an answer from our members and Bing Lee representatives

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