Sold me floor stock in poor condition
Sold me floor stock, not the product they'd advertised online. I contacted them via email and they didn't reply, so I called them a few days later, the support staff they said one thing to me on the phone and another via email. This store is a waste of your time and provides very poor service - they may occasionally be cheaper but do yourself a favour and shop elsewhere. This is the second very poor online shopping experience I've had with Bing Lee. I won't bother again.
Very happy with my new Laptop purchase from Bing Lee. Product was reduced more then $100 off other sites and then delivery was fast and efficient arriving within 3 days from interstate. Was packaged very well and done so to reduce damages. Thank you Bing Lee, will be shopping again soon!
Left hand doesn't know what right hand is doing.
Ordered a GPS & mobile camera online from Bing Lee was accepted 3 days latter was told it would arrive 4 days latter. Then get e-mail we have none in any stores on passing Bing Lee near us decided to call in guess what they had heaps so I bought them then called their on line number to be told we won't get them for at least 8 weeks so told them I just bought them at our local store only to be told why did you bother calling then my family has used this company for 50 years but not anymore!
- Verified customer
50% of order missing, no support on chat, Is 1 person running this whole operation?
Shockingly absurd level of incompetence and ZERO support after sale. 50% of order missing, 2 weeks later not a single follow up from multiple attempts to get this rectified.
Delivered a washing machine after paying and extra $60 for a sub-par delivery and then did not include the other item!! Ordered an electric razor and this never arrived. 3 Live chat sessions and an email later and not a single response.
Disgusting for a retailer to show such lack of support. Best to just let ACCC and Fair Trading know as soon as they fail to deliver products when purchased.
No Serial Numbers on the items purchased & Bing Lee won't help me
I purchased 2 items Online from Bing Lee. A Breville Grill & a Sunbeam Blender. When I went to register them both online for Warranty purposes, I found that both of these items did not have serial numbers on them - you cannot register items without that information. I called Bing Lee, and after a series of calls where none of the people I spoke to could help me, I was finally told that the serial numbers "should be on the units" - again I told them that they aren't. When I asked Bing Lee for the serial numbers from their records they told me th...at THEY "do not keep records of serial numbers on their system" ??? I am completely baffled by this and very suspicious of their business practices now. Not going to purchase from this company again and advise others to be wary as I now have 2 units not covered by warranty.
- Verified customer
False advertising and lack of customer service
I purchased a Laser 8.5" LCD Tablet online (the first and only occasion I have ever dealt with Bing Lee). It was very clearly advertised as having "Wi-Fi Connectivity". When the item arrived, I discovered it had no wi-fi capability whatsoever. (And no, this is not "dumb user" error - I have decades of I.T. experience.) I e-mailed them about it, but didn't even get the courtesy of a reply, let alone the opportunity to return the item. And, at time of my writing this, they still haven't bothered to correct the patently false advertising for the...product in question. ..... Problems occur with the best of businesses, but it's how they deal with those problems that separates the good ones from the bad. Bing Lee, at least from my experience, falls into the latter category. Yes, this was only a low-value purchase - so they probably couldn't be bothered - but I spend a LOT of $$$ online and, going forward, none of it will go to a company that is not service-oriented.
Good product bad delivery and installation
I purchased washing machine Samsung 8.5kg on line, 2nd of Jan 20; paid $60 extra for delivery and full service installation, first the price was very good at that time similar to what 7.5kg machine currently worth, delivery was very quick 2 days later, the machine has been running and used few times for last 10 days in excellent shape and has many convenient programs; however l wanted to comment on the very bad quality of delivery staff, were very rude and un professional, they left us with basic installation, no tips for operation, machine mad...e a big rattle noice, l am technical person and was able to perform body balancing of the machine which they didn’t, they even stained our home carpet with their dirty shoes, bing lee never follow up with us to find out how bad delivery went neither ask about the product itself, will never purchase again from them even if their prices are good
- Verified customer
On-time Delivery, good service
Ordered a Fridge and Washing machine. Came on-time and installation was done properly as well.
Communication with the customer service team was fruitful as I had to change the delivery date which was managed my them.
Great Price for fitbit
Purchased Fitbit Inspire HR at great price (was $40 lower than other advertised prices at major store and online). Click and collect was quick and efficient from my local store. Not the first time I have found this to be the case. Well worthwhile comparing their prices before purchasing (and will price match too!)
More than 2 weeks later and 40 minutes in total on hold and still no delivery!
As per description. Ordered products and 2 weeks later "apparently" they were "waiting" for the product to arrive???! Ended up cancelling order. I would not recommend this business. Even if same product a few bucks more elsewhere it will be worth your while avoiding this store.
- Verified customer
Ordered a soundbar.... its been 1 1/2 month and nothing
I ordered a sony soundbar on black friday. It said shipped 6-10 days.
I called up 5 days ago, they said it would be sent out within 2 days.
I called up today and they said They don't know when its going to be delivered it could be in another 2 weeks witch means a Lead time of 1 month and next year!
The item was in stock.
Complete Lack of Service
Tried to buy on line for Click&Collect. Had to "Check on Availability" which opened an on-line chat window. After a while I got a response that said they were busy and I was 4th in a queue. Then I got a response that said they were still busy and to leave a message with an email address. Four hours later still no response so I gave up. A complete waste of time. Bought elsewhere.
Purchased a $4000 tv online was invoiced and booked on for deliver. After waiting a week for delivery was called on the morning and told they had no stock. No one could tell me when stock was coming in. so I cancelled my order and I'm still waiting for my credit it has been 2 week
SAMSUNG 8 SERIES 2019 model not providing tax invoice/bill !
Bunch of rude and ignorant people working at the Bing lee, I had ordered the latest version 55 inches Samsung 8 series smart tv. To my surprise after I had placed the order online. They purposely deleted that from history or orders and after I received my item. They never send me any bill/tax invoice. Even after 3-4 times calling and emailing them.
I will now report this to consumer affairs and also lodge a chargeback with my credit card.
Ordered A Laptop And Never Received It.
Never received my laptop, I am in qld it went to w.A. By road extra 8,000 kilometers so I cancelled. Bing lee are the worst company to deal with they lie and lie and lie. It took daily phone calls and 2 weeks for them to issue me with a refund, totally unacceptable. Never buy from this company never never never . Zero customer service zero business ethics zero caring totally heartless company and management team. I am a senior citizen and I suffered serious elder abuse at the hands of this greedy greedy company
How good are these guys!
So I had a nightmare with David Jones and cxld that order of a tv. I noticed that Bing Lee had a melbourne warehouse and ordered through them but i stuffed up the delivery date. I rang customer service they answered in 2 rings then pushed it to next day. I have used Bing Lee before for about 5 meaty transactions and will never leave you again.
- Verified customer
Refund for repeated product failures? Fat chance!
I purchased a flagship smartphone from Bing Lee because it had a good camera.
I wasn't too phased when the camera failed after a couple of months, and RMAd via the manufacturers service channel for repair. Got the phone back, and just days later the camera failed again. Sent it back for repair again, and it lasted nearly 3 months before the camera failed again.
After this I sent it back to Bing Lee for refund because it's clearly a lemon.
The RMA shipping process was well handled, but after that things went south.
I had to chase them up, ...
Delivered as promised
Ordered the fridge on Saturday picked Monday for delivery. Had a call Sunday to confirm if there were any issues they needed to be aware of when delivering and told us we would have a text between 6:30 and 7:00 advising a 3hrs delivery window. Right on 6:30 Monday morning text received advising delivery between 9 and 12. The fridge was received and installed by 10am. Great communication.
Must be shipping my product to Africa
I have not heard one update in regard to where my product is since placing my order on Sunday.
The stated delivery timeframes are clearly incorrect and need to be updated.
Upon contacting the customer service they informed me that my product had been ‘scanned out’ from their warehouse and I will hear from Australia Post upon pick up. Just sounds like they’re passing the buck to me.
Will not be returning to their online store again.
Don’t recommend shopping with bing lee if you want to receive your item anywhere in the near future
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Questions & Answers
Hello just wondering how long returns take once bing lee have received the faulty product and send me out a replacement?
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