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Bing Lee Physical store

Bing Lee Physical store

2.3 from 75 reviews

Reviews

(20)
(2)
(2)
(5)
(46)
  • Product Quality
    2.7 (24)
  • Return Claim MadeYes (6) · No (18)
  • Customer Service
    2.7 (28)
  • Warranty Claim MadeYes (3) · No (21)


Peter B.

Peter B.Sydney, NSW

  • 5 reviews

Poor sales advice

published

Bought amp from Hornsby store and told might be a week for them to get in stock. After a week I went to the store and told it still wasn't in but they would get one from another store and I could pick it up in 4 to 5 days. A week later was told the instruction to get from another store wasn't sent. Asked for a refund as I could get the amp elswhere at a cheaper price and that day. I did get the refund but only after some time. What happened to the store as it never was like this in the past? They have lost me as a customer.

Customer Service
Return Claim MadeNo
Store LocationHornsby
Warranty Claim MadeNo
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Joe

JoeSydney, NSW

  • 4 reviews

Bing Lee - Bankstown, NSW

published

The Bing Lee store at Bankistown , NSW has a friendly and good staff members, with a good customer service , I did buy an air condition and they even managed the professional person to install it with a cheep price,
That shop makes you happy by giving some discounts. I highly recommend to buy all electrical appliances and electronics

Customer Service
Product Quality
Store LocationBankistown
Sam

SamSydney, NSW

If I could give 0 I would!

published

Bought a portable air con from the casula store, my brother in law has a unit from good guys with the same specs that is able to cool down a lounge room with ease. Our purchase made the lounge room hotter than the temperature outside and unless you sat directly in front, it was still hot. Called for a refund and because it wasn’t deemed “faulty”, I was told I would have to sacrifice 20% of cost for a refund because it was “change of mind”. Product did not perform as it should but apparently that’s my own fault. Customer service was disgraceful, will never purchase from these crooks again! Make sure you read returns policy!

Customer Service
Product Quality
Return Claim MadeYes
Store LocationCasula
Warranty Claim MadeNo
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Horrible customer service

published

Went there to buy washing machine and found out very poor customer service. One staff was shockingly very rude and unprofessional. I would not recomend anyone to the hurstville store .

Customer Service
Return Claim MadeNo
Store LocationHurstville, Bing lee
Warranty Claim MadeNo
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Janette

JanetteSydney, NSW

Always great service and advice. Thank you.

published

Our fridge failed and we got great advice at Bing Lee, Rhodes and a new fridge was delivered the next day at a very competitive price.
Great product, very happy with new fridge.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationBing Lee Rhodes
Warranty Claim MadeNo
See all answers

Alan

AlanSydney, NSW

  • 2 reviews
  • Verified customer

Disgusting service. These guys sell refurbished TV and market as new.

published
Customer Service
Product Quality
Store LocationBing Lee Alexandria
Product PurchasedLG 65UM7400PTA (65")
See all answers

Elle N

Elle NSydney, NSW

  • 6 reviews

Horrible after-service

published
Customer Service
Product Quality
Return Claim MadeNo

paul476

paul476nsw, 2350

  • 29 reviews
  • Verified customer

Returns Of Goods Within A 14 Day Period To Bing Lee Armidale Store Beardy Stret

published

I have just attempted to return an apple ipad to bing lee armidale nsw 2350 in original container unmarked and received the day after they will not refund for goods that were purchased 14 days prior to the date on the invoice

Customer Service
Product Quality
Return Claim MadeYes
Store Locationarmidale nsw 2350 beardy street
Warranty Claim MadeNo
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Craig S.

Craig S.Sydney, NSW

Bing Lee Rhodes

published

Purchased fridge and 3 months later it stopped working and would not cool. tried to get replacement or refund but bing lee Rhodes did not want to help. They have now ceased all communications and will not help. Had to go to fair trading for help and now they are lying to fair trading to make it even more difficult. Do not buy anything from these crooks if anything goes wrong they will not help. they are only interested in your money and once they have it they don't care about after sales support.

Customer Service
Product Quality
Return Claim MadeYes
Store LocationRhodes
Warranty Claim MadeYes
See all answers
Jordo

JordoNortheast, VIC

  • 5 reviews

Faulty product

published

Purchase in- store, tv. Had it since July 2019, it's faulty. Contacted store and that's it. No contact from anyone. Had to purchase another tv from somewhere else. Very disappointing.

Customer Service
Product Quality
Store LocationWodonga, victoria

Mrs Zeeshan

Mrs Zeeshan

  • 2 reviews

Exceptional Customer Service

published

I placed an online order of Phillips XL air fryer and Breville Sandwich Maker with an option of in store pick up at Mt Druitt Bing Lee. I reached there and the lady at the counter not only bring it from the store but also helped me to put everything in my shopping trolley, even I wasn’t expecting that from her. So I always have a great online shopping experience with bing lee with store pick up at Mt Druitt.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationMount Druitt
Warranty Claim MadeNo
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Stephanie

StephanieSydney, NSW

  • 6 reviews
  • 4 likes

Bing Lee Burwood

published

I was served by ‘[Name Removed]’ or as per my receipt, ’Ming’ at the store. I picked up my order from Burwood bing Lee and she gave me nothing bad bad customer service i.e “you should have read your email! You need Photo ID” and observed to be inpatient when I was searching my bag for my ID. No eye contact. Slammed my product onto the desk when she finished serving me... please teach her basic customer service please. She was lucky I was was in a good mood this day otherwise I would have said something on the spot

Customer Service
Product Quality
Return Claim MadeNo
Store LocationBurwood
Warranty Claim MadeNo
Product PurchasedBlender
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Selling second-hand goods which are disguised as brand new?

published
Customer Service
Product Quality
Return Claim MadeYes
Store LocationBing Lee Marsden Park
Warranty Claim MadeNo
Product PurchasedCoffee Machine
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Brenda. E

Brenda. ESydney, NSW

  • 3 reviews

I was ripped off.

published

I bought a fridge from bing lee and I was charged $60 delivery when I was told it was free .They said only when I paid for it and when they delivered it two shelves were missing and refused to replace them.

Return Claim MadeNo
Store LocationHurstville
Warranty Claim MadeNo
Product PurchasedFridge
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Service beyond asking for it

published
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Clarky

ClarkyNortheast, VIC

  • 2 reviews
  • 1 like

Need my Toaster.

published

Was assisted by friendly staff soon as both my wife and myself entered the store which was great we let the assistant know that we knew exactly what we wanted and i was assured if i needed assistance that i just needed to call out. After purchasing our Sony TV 2 weeks prior we received a gift card to use in store we both really enjoyed the experience and we purchased good quality products was after a 1 Liter Kettle and 2 slice toaster, thanks again to the team at Wodonga Bing lee.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedTv Kettle toaster
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Ray

Ray

  • 2 reviews
  • 3 likes

dodgy and unprofessional!

published
Customer Service
Product Quality

John A.

John A.Sydney, NSW

  • 2 reviews

Bing Lee great value pricing

published

I needed to replace my microwave, kettle and toaster. I priced all three on Appliances online and came to $769. I thought that they would be the cheapest as they dont have physical stores but would deliver quickly. I went to Moore Park Supa centre and checked out same appliances at Harvey Norman and Bing Lee. HN didnt have my microwave but Bing Lee had all three products. I asked for their best price and they said $587 I said what about $550 and we then agreed to $560. Two minutes later I was loading the appliances into my car and heading home. Cant speak highly enough of Bing Lee - Great Products at very competitive prices. Saved myself $209 or 27% and it wasnt even a special sale, just a normal day !!!!

Customer Service
Product Quality
Return Claim MadeNo
Store LocationMoore Park
Warranty Claim MadeNo
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Mike B 2012

Mike B 2012Sydney, NSW

  • 4 reviews

The Poorest Customer Service and Management at Crossroads Bing Lee

published
Customer Service
Product Quality
Return Claim MadeNo
Store LocationCrossroads Casula
Warranty Claim MadeNo
See all answers

Decent product range

published

The store has a good collection of products. The customer service has been good every time I have visited. They take the effort to explain all the features and are not pushy. The checkout process is quick. Not the most competitive when it comes to prices however for small products it has been very convenient.

Customer Service
Product Quality
Return Claim MadeNo
Store Locationrhodes
Warranty Claim MadeNo
See all answers

Page 1 of 4

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Questions & Answers

Tiana T.

Tiana T.asked

Have bought dryer in store &arranged for delivery &fiting today. Can i cancel &get refund before they arrive?

2 answers
george murray
george murray

ring the store & ask

Fired Up
Fired Up

So what was the outcome?


Get an answer from our members and Bing Lee representatives

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