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I was looking for a new TV one of the new 4k ULED TV's l had been to the good guys but very pushy they could not deliver until next day so said l was going to look at Bing Lee's that's ok well what a difference here l had talked to Roland on the phone about this tv he explained more about it we came to a deal very good price plus delivery today now that's service l had bought a stereo from them many years ago in Bondi junction would highly recommend Bing lee for excellent service especially Roland at the Alexandria store l will definitely be back in October to get a air conditioner
Good shopping experience with helpful staff
I bought a new fridge. Staff were helpful and knowledgeable.
They delivered very fast on the same day and the quality and condition of the item was perfect
when it arrived.
Happy with their service
Useless - absolutely useless service on phone & in store
Useless - absolutely useless service on phone & in store. Rang several times was put on hold & was hung up on not even answered! Tried to call back several times & rang out
Buyer beware if you're not satisfied or your product is falsely advertised to do something.
I bought a coffee machine one week ago, not satisfied with the coffee machine as it doesn't do what its advertised to do. Called Bing Lee Hornsby this morning (place of purchase) and asked how I go about getting a refund, was told that they can't refund me without having permission from the company that makes the coffee machine (Delonghi) so I have to call them, so I called them and they told me that's ridiculous and i'm absolutely entitled to a refund on a product i'm not happy with, and their policy with Bing Lee on returns of these machines ...is 30 days whether they have been used or not. So I call Bing Lee back, and get passed around to different people to end up on the phone to the assistant manager [nameremoved] and he tells me i'm not entitled to a refund because I have used the machine, and tells me that what Delonghi told me is not true. I have spent over $2,000 on this machine and I'm not satisfied with it. This machine does not do what it is advertised to do. The automatic milk jug doesn't heat the milk up much at all, why would I want to drink a lukewarm coffee? They say that if I want the milk to a normal temperature to use the manual milk frother; the whole reason I bought the machine is because its supposed to be their best machine yet, That is all automatic. Buyer beware when buying from this store because if you buy a product that doesn’t meet your satisfaction, or has false advertising on said product, you will get no help.
So here I am again at BING LEE Bennett's Green. This time it was for a tuckerbox freezer and new mobile phone for hubby! What can I say except I love bing lee! Customer service is impeccable as always from ANDREW, could not be beat, as well as the price. Thankyou again, and I'm sure we will be back soon.
Great prices and great service
Service and advice were great, delivery of two airconditioning units was speedy and as promised, and price, a very positive surprise! All in all, I highly recommend this company and store!
Bing Lee Burwood store: Awful experience
Bing Lee Burwood stor, bought a very expensive vacuum that didn't not work as advertised (upright)
I took the vacuum back the next day and they refused return or replace, the vacuum did turn on and that was all they cared, for them any other fault or issue goes under "change of mind" and therefore not accepted
From now on I will stay away from Bing Lee even when they have discounts etc, it is not worth the risk
Inaccurate advice from sales person
We bought a Samsung crystal UHD 75” series 8 tv on 18 June 2020 from Bing Lee Rhodes for a 'great sale price' of $2180.
My husband was keen to support the store front retailers hence we made a hasty decision. Unfortunately for us, we realised afterwards the support was ill placed as the value of the TV is way cheaper than what we paid;
1. We realised the next day we could have gotten a Samsung QLED 75” series 70 for $2880 from Appliances Online or the same TV model from a highly rated eBay seller for approx. $1800. Both offers free delivery. B...ing Lee does not match prices online nor offer refund for change of mind. We were advised a charge of 20% restocking fees apply for return on the brand-new-still-in-box TV. 2. On 27 June 2020, we saw Bing Lee advertised the same model TV's price as $1950, closer to the eBay price we noted above. $230-380 'loss' in less than a fortnight for buying with Bing Lee is Not a good customer experience. Particularly in current economic climate! It will make us go elsewhere for our purchases in the future. Update: Bing Lee customer service responded to our complaint that if the product has not been unpacked they will not charge a cancellation fee and refund what we have paid - exactly what we asked for and would have done on the same day of delivery but we were advised by their sales person they will charge 20% restocking fees.
Good customer service
Recently bought a new dishwasher and the fun timer service in store was good. The sales have good communication and attitude . Very easy transaction. Just the delivery was a day delay but When we called binglee, the sale person who serve us today was helpful .
Bing Lee Haymarket - rudest customer service
Dealing with a sales person at the front desk on the phone called Bonnie. Possibly the rudest person I have ever met. Followed up on a quote from another store. Only spoke in blunt sentances. Told me to go away as checking if something was ready to pickup wasnt the customers job... I am picking it up. Asked to speak to manager, was told he was away and then she hung up on me.
I wanted to buy Laptop and visited few stores. I went back to Bing Lee store in St Martins Blacktown as I found the staff friendly and knowledgeable. I ended up buying the Asus Laptop as it came with free gifts as well. I have started to use this laptop for my personal use and it is simple to use, specially with touch screen.
Absolutely love it
I went into the store was served straight away bought a clothes dryer and the salesman was very friendly and knowledgeable. I was able to take home that day. Would definitely recommend this place
Arrogant and Rude Worker for Bing Lee
Staff needs further training to improvise customer service. I find it very degrading to find a worker who intimidate customers infront of her co worker.
You’re supposed to be serving your customers with a smile and not being sarcastic.
Great service at competitive price.
It was easy to find what I wanted in the store. I haven't installed the product yet.
The sales person was very helpful and assisted by her knowledge of the product.
Her knowledge of the product plus the competitive price resulted in my making a purchase.
Very happy with Bing Lee Hurstville store
Purchased a TV and a dryer from the Hurstville store 3 months back, the sales person was very easy to talk to and is knowledgeable regarding the products. Delivery was fast too. Only problem was the Dryer was dented on the top after I opened the packaging, called the store and arranged pick up/re delivery immediately. It was a smooth and pleasant transaction even with the slight hiccup of the dented dryer. I will shop with them again in the future.
- Physical store
- Verified customer
Selling used products as new *****Buyers Beware*****
Selling used products as new *****Buyers Beware*****
- I purchased a new Jura S8 coffee machine from Bing Lee Bankstown on 16/05/2020 ($2300). Was told it needed to be shipped from Armidale store even though online it said it was available in store. I was annoyed but the person serving me advised it would be delivered on Thursday 21/05/2020, so no major complaints there.
- Told day before arrival that the coffee machine was not going to be delivered on Thursday 21/05/2020. I was a bit annoyed at this point, but told the delivery would happen ...
BE AWARE!! I Purchased a Miele vacuum from Bing Lee Thornton to then come home to unpack vacuum to find two well alive German cockroaches in box.! I was so disgusted I immediately contacted the store and via email to have them say there is nothing they can do and that there store is fumigated. Well clearly not!! I now am out of pocket to get my brand new house sprayed. Will never be buying from this store again!!
DON'T SHOP AT BING LEE RHODES
I returned a Sunbeam Master to the store because the bowl turntable was not working. The woman in charge was very rude. She told me she would not replace the whole machine but only the turntable despite having brought a replacement into the store for me. She proceeded to unpack 2 new mixers and BOTH turntables didn't work either. Finally, she tried to tell me that the turntable wasn't supposed to go around after all! I assured her my mixer turntable had gone around for the past 3 months. After much effort in trying to get the new mixers to ...work (which they didn't) I was grudgingly offered a return or buy a different mixer. Obviously, Sunbeam have serious issues with their product quality. I will not be shopping at this store again due to the rudeness of the staff.
- Physical store
- Verified customer
Last Tuesday (March 31) I visited your website to price the Logitech Ultimate Ears Boom 3 for find it priced at $147.00
As we had to drive within the vicinity of Thornton on Wednesday I decided to drop in and purchase this item as I also had a $53.00 bonus voucher.
When paying for the item, I was charged $116.00, I expected to pay $94.00 and when I questioned this I was told it had increased in price overnight, very surprised, I then asked if I could have the price advertised the day before to be told that the price is locked on the computer.... I then asked about matching competitors prices at which time the sales assistant asked which stores I had seen this item upon which I mentioned Harvey Norman and JB Hifi, she supposedly check both stores websites and told me that they both had a price of $199.00 as their advertised price and therefor there was no price match. I know this is a small amount but I really struggle with being misled or lied to! For so long, I have espoused how good Bing Lee is, now this has been aggrieved.
Love my dishwasher!
So happy with my new dishwasher! Made it so much easier when the staff member was so helpful and kind. Thank you so much! I think his name was David.
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