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Bing Lee Physical store

Bing Lee Physical store

2.3 from 65 reviews

See the Best Appliance Retailers in 2019 as rated by Australians on ProductReview.com.au.

Reviews

Review distribution

5 star
18
4 star
2
3 star
2
2 star
3
1 star
40

Mrs Zeeshan

Mrs Zeeshan

  • 2 reviews

Exceptional Customer Service

published

I placed an online order of Phillips XL air fryer and Breville Sandwich Maker with an option of in store pick up at Mt Druitt Bing Lee. I reached there and the lady at the counter not only bring it from the store but also helped me to put everything in my shopping trolley, even I wasn’t expecting that from her. So I always have a great online shopping experience with bing lee with store pick up at Mt Druitt.

Product Quality
Customer Service
Return Claim MadeNo
Store LocationMount Druitt
Warranty Claim MadeNo
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Stephanie

StephanieSydney, NSW

  • 6 reviews
  • 4 likes

Bing Lee Burwood

published

I was served by ‘[Name Removed]’ or as per my receipt, ’Ming’ at the store. I picked up my order from Burwood bing Lee and she gave me nothing bad bad customer service i.e “you should have read your email! You need Photo ID” and observed to be inpatient when I was searching my bag for my ID. No eye contact. Slammed my product onto the desk when she finished serving me... please teach her basic customer service please. She was lucky I was was in a good mood this day otherwise I would have said something on the spot

Product Quality
Customer Service
Return Claim MadeNo
Store LocationBurwood
Warranty Claim MadeNo
Product PurchasedBlender
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Selling second-hand goods which are disguised as brand new?

published
Product Quality
Customer Service
Return Claim MadeYes
Store LocationBing Lee Marsden Park
Warranty Claim MadeNo
Product PurchasedCoffee Machine
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Brenda. E

Brenda. ESydney, NSW

  • 3 reviews

I was ripped off.

published

I bought a fridge from bing lee and I was charged $60 delivery when I was told it was free .They said only when I paid for it and when they delivered it two shelves were missing and refused to replace them.

Return Claim MadeNo
Store LocationHurstville
Warranty Claim MadeNo
Product PurchasedFridge
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Service beyond asking for it

published
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo

Clarky

ClarkyNortheast, VIC

  • 2 reviews
  • 1 like

Need my Toaster.

published

Was assisted by friendly staff soon as both my wife and myself entered the store which was great we let the assistant know that we knew exactly what we wanted and i was assured if i needed assistance that i just needed to call out. After purchasing our Sony TV 2 weeks prior we received a gift card to use in store we both really enjoyed the experience and we purchased good quality products was after a 1 Liter Kettle and 2 slice toaster, thanks again to the team at Wodonga Bing lee.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedTv Kettle toaster
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Ray

Ray

  • 2 reviews
  • 3 likes

dodgy and unprofessional!

published
Product Quality
Customer Service

John A.

John A.Sydney, NSW

  • 2 reviews

Bing Lee great value pricing

published

I needed to replace my microwave, kettle and toaster. I priced all three on Appliances online and came to $769. I thought that they would be the cheapest as they dont have physical stores but would deliver quickly. I went to Moore Park Supa centre and checked out same appliances at Harvey Norman and Bing Lee. HN didnt have my microwave but Bing Lee had all three products. I asked for their best price and they said $587 I said what about $550 and we then agreed to $560. Two minutes later I was loading the appliances into my car and heading home. Cant speak highly enough of Bing Lee - Great Products at very competitive prices. Saved myself $209 or 27% and it wasnt even a special sale, just a normal day !!!!

Product Quality
Customer Service
Return Claim MadeNo
Store LocationMoore Park
Warranty Claim MadeNo
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Mike B 2012

Mike B 2012Sydney, NSW

  • 4 reviews

The Poorest Customer Service and Management at Crossroads Bing Lee

published
Product Quality
Customer Service
Return Claim MadeNo
Store LocationCrossroads Casula
Warranty Claim MadeNo
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Decent product range

published

The store has a good collection of products. The customer service has been good every time I have visited. They take the effort to explain all the features and are not pushy. The checkout process is quick. Not the most competitive when it comes to prices however for small products it has been very convenient.

Product Quality
Customer Service
Return Claim MadeNo
Store Locationrhodes
Warranty Claim MadeNo
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Bosco W.

Bosco W.Sydney, NSW

Rubbish after sale service

published

I bought a in Old Guildford Binglee two months ago, at the time of purchase they did not mention anything about the terms of warranty, recently i found the microwave was not working, i went to them and they checked and stated that it was due to cockroach damage??? which was not covered in the warranty. What the hell is this excuse? I am a year 4 university engineering student, i am not going to accept this crap excuse for their terrible product quality .

Product Quality
Customer Service
Return Claim MadeYes
Store LocationOld Guildford
Warranty Claim MadeYes
Product PurchasedPanasonic microwave
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Numan E.

Numan E.Sydney, NSW

  • 4 reviews
  • 2 likes

Great disappointment

published

Prices of most items aren't competitive and overpriced , lack of selections , some stores cocky staff , huge issues when honoring warranties . My advise , always ask the proper questions prior to purchasing .

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo

Ashwani

AshwaniSydney, NSW

  • 4 reviews
  • 1 like

Excellent service by Binglee Carlingford

published

Excellent service provided by Binglee staff Trang Tran who quoted and explained all about the machine over the phone and cleared all my doubts about delivery and warranties etc. I spent hardly 5 minutes to just make the payment and wait for the delivery at home. Which arrived promptly.


Rickw

RickwSydney Surrounds, NSW

  • 3 reviews
  • 1 like

Service

published
Product Quality
Customer Service
Return Claim MadeNo
Store LocationErina, NSW
Warranty Claim MadeNo
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  • Verified customer

Don't shop here poor service

published

Inspite of the products available, service was very poor, staff uncooperative bar one or two. Don't shop here, go somewhere where they bother with the customer, the manager was so very unhelpful. Doesn't say much for the company with a manager who sets this example.

Customer Service
Store LocationMoore park
Product PurchasedDyson V11 Absolute Pro
Jen

JenCanberra

  • 4 reviews
  • Verified customer

Excellent

published

Super service with Sid @ Bing Lee Fyshwick
Went to several different white goods stores and purchased all household white goods from Bing Lee Fyshwick because Sid M was very helpful, genuine and knowledgeable. Very positive shopping experience and will definitely be back!

Product Quality
Customer Service
Return Claim MadeNo
Store LocationFyshwick ACT
Warranty Claim MadeNo
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Matthieu D.B.

Matthieu D.B.Sydney, NSW

Helpful clerk in store, awesome delivery service

published

We visited the Bing Lee at Rhodes Waterside to buy a washing machine with specific depth constraints. The clerk at the store was very helpful and the transaction went smoothly.
Being currently in the middle of a move to a new property and dealing with a lot of delivery services, I must say that Bing Lee's delivery service is the best I have experienced by far. Next day delivery, morning text message to provide a time window, arrival on schedule, and careful delivery and installation of the washing machine, without a single scratch or mark to my timber floor! Great job guys!

Customer Service
Return Claim MadeNo
Store LocationRhodes Waterside
Warranty Claim MadeNo
Product PurchasedFisher & Paykel 7.5kg Front Load Washer
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Worst after sales experience

published

Purchased a TV that failed and the manufacturer did not have spare parts to repair it. Bing Lee didn't give a toss and ignored their obligations under the ACL and basically fobbed me off to the manufacturer. Thanks a lot /s

Product Quality
Customer Service
Return Claim MadeYes
Store LocationLiverpool
Warranty Claim MadeYes
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Judith O

Judith OSydney, NSW

Bing Lee Hornsby top after-sales service

published

Bought an Electrolux Ergorapido stick vacuum from Bing Lee Hornsby 13 months previous (Jan 2018)- so it was a month out of warranty. The battery stopped charging. Electrolux couldn't help. Directed me to authorised repairers. I called Bing Lee instead. After checking I'd already contacted Electrolux, asked me to bring it in. Within two days, they called to say they would be replacing it with a new one. That's top after sales service to me. Very happy.

Product Quality
Customer Service
Store LocationBing Lee Hornsby
Warranty Claim MadeNo
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Angelita P

Angelita PSydney, NSW

  • 5 reviews

smart tv review

published

best big smart tv. salesman even came over to my house to fine tune it..he was a perfect salesman and the tv is perfect the best tv purchase i have made . it is still in good working condition after 8 years of usage. I highly recommend Samsung


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Questions & Answers

Tiana T.

Tiana T.asked

Have bought dryer in store &arranged for delivery &fiting today. Can i cancel &get refund before they arrive?

2 answers
george murray
george murray

ring the store & ask

fred f
fred f

So what was the outcome?


Get an answer from our members and Bing Lee representatives

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